Customer did not leave a comment.
DYLAN M | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Raleigh
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There is nothing to improve. Everything was great. Excellent hospitality service. Wonderful customer service at this location
SARAH JGreat customer service!
Angela Y | Overall ExperienceAttitude from employees and not helpful to the customers.
SHANI M | First ImpressionsThe lady who checked us in was Fantastic!
mark hMake sure when customers reserve have whatever it there at the time the person say they will be there,we are all on a time schedule to be somewhere at a certain,everything else was Great,amazing customer service and experience.
Melody BHave the right truck size
ANTONIO DGreat rental.
Brett CThe left side mirror was hanging on by a finger nail clipper “ the mirror fell off”. the dash board wasn’t really clean but it wasn’t to dirty. Upon returning it was brought up that the vehicle was suppose to be “downed” so the employees said to themselves even though I had heard them. The gas wasn’t at half tank like it was stated on paper that it was. Over all terrible experience.
Jaquarius RYou can verify with customer what size truck they prefer instead of giving them the truck you want them to have
Dorothy DPlease try to have all moving tools and equipment available for customers OR if none is available it should say that it’s “out of stock” somewhere just as the trucks do. I could be frustrating for customers to select certain moving equipment online to get to the store and find out that they are in fact not. This puts the employee on the receiving end of a potentially not so pleasant interaction that is not their fault. The good news is the employee/associate that was there for my services was pleasant and understanding and he gave me no hard time at all so that’s great!
Ariel TThe customer service was excellent, the process was smooth also and I had a great experience.
Melissa WThe computer system was down, so I was 5 hours late getting my trailer.
Ronald LThe truck need to be serviced the transmission is slipping but overall nice and friendly staff
Tiffany WThe truck was in desperate need of maintenance. The steering was so loose it was past of point of being unsafe. It was downright dangerous. The check engine light never turned off.
Nathan CGreat Service
Thomas WContinue excellent customer service !!
Vincent HStaff are always friendly and helpful.
zane sThank you yes
patricia cThe employee did not bring the truck up I had to walk the lot to find it. They texted me and told me they are not my maid. They charged me what they wanted on the return. Cleaning fee online said 25$ they charged me 200. I feel like they pocketed that money. I do remember an employee told me they can charge me what they want and go back in and get the money. Never will I use y’all again. The truck need maintenance
Valerie CGreat customer service and speedy service
Kametra LThank you fo helping my daughter and I. Very nice staff who’s knowledgeable about the process of getting a storage and U-Haul( then thou that’s not what I got); however, I listened to and payed attention to how they greeted and spoke to other customers. The facility is very well kept and I feel safe while placing my items in storage even in the late evening. I love that there is an alarm on the building where my items are stored also. Once again thank you.
Charlette P | First ImpressionsGood customer service. Friendly and efficient.
Ronald LN/A
Luther Salways offer the latest equipment (AOLE)
Emanuel FThe staff was not helpful. After checking in, I was told my trailer was over there. The staff pointed to the parking lot. It was not where he pointed. He eventually had to take his feet out of the chair and find it. He hooked it up and walked off. I still don't know if the brake lights work. When returning the trailer, I did not know it was my job to place it in a spot on the lot. I thought I could drop it off at the drop off location.
kyle oVehicle had broken windshield. Transmission was slow to shift. Sometimes it had to get to 5000 rpm before shifting. Battery was weak. Steering was sloppy. Overall this truck was in poor condition. Customer service could improve. Although they were quick and efficient, they lacked interpersonal skills with the customer. But they were having a great time with each other.
james hI hate u didn’t get the round lady name that helped me. But she has red hair. Thank you so much for everything
angie j | First ImpressionsThey were a little short of help
George DMy experience wasn’t good this time around. The rental truck i had was not a drivable rental. The passenger side door would not close properly. It made my moving very difficult and i have to rent another truck to get it completed.
Brittney SEverything is ok
lindell m | Overall ExperienceNice facility. Great, would use again.
GARY T | Overall ExperienceI wasn’t happy to wait on truck even after waiting for a hour and half I was sent to another location I do understand we do have challenges that will arrive I believe my wait time could have been cut shorter if manage harder call to look for truck a little earlier after knowing I was on a schedule but nevertheless I will use this location again I was giving 50 dollars for my inconvenience which I thought it wasn’t enough because it took me out the way which use more miles and having to pay young man for helping loading items but nevertheless we got it done.
Wanda HEnsure all vehicles are clean inside and out. Require no smoking in vehicles. Keep you word and don't overcharge during checkout
Lynishea PN/A
Brittney WJust moved to the area and the young lady that I rented was very friendly and knowledgeable. Don’t agree with the policy of renting to the people only that have TN Drivers license.
paul oEverything was on point
Christopher KWhen I arrived they did not verify my appointment, verify what I wanted installed, or anything like that. They just ask for my key and sent me on my way. They installed the wrong kind of hitch, almost sent me out the door without the extra parts I paid for, and the overall experience makes me not have any faith in the quality of the installation. I also don't believe I'm going to be able to tow my travel trailer because of the kind of hitch they installed.
Daniel II had to walk to get my truck. It should have been up front .
SELENA LNicole is very sweet
vantina cI love the fact that I could drive directly to the storage. I was near a well lited area. The staff was well trained and friendly. I hated to leave especially for that price but I'm had to move. Thank you for being my friend Brenda Sanders
brenda s | Overall ExperienceAwesome customer service!!! He was very professional, friendly and well trained. He took his time and was very nice the entire time. He’s the best!
KIMBERLY JI love the staff very friendly.
KIMBERLY J | First ImpressionsThe following comments are not about the employees. This is about the mileage we were charged. It says we drove 86 miles but I know after mapping out complete route that it was no more than 55 miles. I was also told by customer service when originally renting the unhaul that an appliance dolly is $10 fee for rental not $10 per day and I specifically asked that question. I feel I was definitely overcharged by about $50.00 too much. The truck should be checked for mileage issues. Or maybe that's something that is already known and just a way to make extra money. The truck also leaked onto boxes which were stored in the part over the cab of the truck.
Paul KGreat
KAREN Hvan dirty - pet hair inside/grime and greasy doors outside employee eating lunch at the register debit card not accepted even though website says debit card may be used. I was notified at 12:09 that my 12:00pm van pick up was moved to another location for pick up at 12:30. u-haul owes me $50 for the inconvenience
Robin JL
sina rThe entire transaction with Uhaul went perfectly. Trucks were immediately available in an emergency. The employees were friendly, helpful and life savers. They provided services in a perfect and timely manner. Thanks to one young man that always comes to my rescue and your entire staff.
PHYLLIS BI purchased my storage yesterday January 30th. The moment I walked in, the young man greeted me. He was so very patient while explaining things to me. Then a young lad came to the counter and she was just as friendly and helpful. I wish I could recall their names. However, I was very pleased with the service.
CYNTHIA B | First ImpressionsThe vehicle had not been maintained
Michael Lif I was to need to use u-haul again. I wouldn't hesitate. They would be my 1st choice. Thanks!
lee j | Overall ExperienceEverething is good
Boanerge MEveryone was helpful friendly, i had an amazing experience, I apreciate them being there in the awful weather conditions we have had and in great spirits and i hope they all continue to make it to and from work safely.everyome super professional courteous great costumer services in this day and age rare... Bless them all and thank you uhaul
Masami YGreat customer service from all from manager on down…great crew!
duncan mFront end of trailer was covered in mud. Roof had a pinhole leak.
KENNETH MWill most definitely use again
Tierney A | Overall ExperienceThe truck that was waiting on us had a check engine light on when we started the truck up. Associate was able to get us another truck but it didn't have any gas so it could have gone smoother but she was able to resolve the issue.
Todd BCustomer service is excellent and professional always on point.
keith bSpiders were inside of my unit
Tracy H | Overall ExperienceThe experience was great until l went to view the unit. There were roaches inside and the floor was dirty and sticky.
doneisha o | First ImpressionsI personally don’t have any improvement suggestions.
casey jTruck had over 120.000 miles on it. The roof leaked and our furnishings were affected by it. The truck was extremely noisy, rough riding and full of squeaks and rattles.
Rick LGreat Service and Friendly
Marvin JGreat job
james bThe truck had over 120,000 miles on it. It was loud and full of squeaks and rattles. The roof of the truck cargo area was leaking, we found this out after driving through the rain. All of our belongings in the attic were wet. It was a 20 ft. bed truck and we did not have it loaded heavy, it averaged less than 7 miles per gallon on gas. It should be a local move truck only in this condition. I have rented from U Haul several times over the years and this is most worn out and poorly maintained truck I have ever gotten from them.
Rick LI appreciate every employee, I spoke with or saw in person. A very pleasant experience. Thank you!
Audrey R | Overall ExperienceThe agent was not sure how to update my contract. He was hesitant to actually give me an updated contract
Sharon NThe ladies were very pleasant and professional!!!
TONI MNo complaints
JOYCE S | First ImpressionsAll stuff was pretty nice .
stephanie n | First ImpressionsSaw many roaches the day after I moved in and couldn’t get in contact with a manager or anyone at all regarding the roaches or when I needed help checking in
Summer B | Online Move InBobbie Bowen
BOBBIE B | First ImpressionsMy experience was excellent. I didn’t expect to have my items in storage for over a year. I was afraid I would have a musty odor in the items and was concerned of pest as well. However, I’m so grateful I didn’t have to deal with any of those issues. The climate control storage is the way to go. It’s a bit pricey, but worth every penny.
Paula N | Overall ExperienceSome of the light weren’t coming on in the storage facility, but overall everything was excellent 💯
Telly D | Overall ExperienceI couldn’t even fit the furniture through the door other customers was just there parked in the loading space not going in or out the unit we had to walk from the parking lot the space they gave me it was to long of a walk and the space was very tight it was not what I expected at all
tora s | Overall ExperienceKeep up the good work
lisa c | First ImpressionsStaff not nice at all. Spoke to three different people and none were nice
Alexandria A | First ImpressionsExcellent
WILLIE R | First ImpressionsWould prefer 24 hour access to the facility as needs to move items in or out may occur outside the current access hours.
Malikah C | First ImpressionsThe guy who was there when it opened was like a robot. He didn't say much. He was the kind that seems like customer service is not for him. The other guy that was there when I came back talked so low I could barely hear him. Customer service goes a long way in both directions. My advice from managing employees is this: don't apply for jobs you don't want to do. That way you don't have to bring a poor attitude to work or diminish the experience for others.
TODD S | First ImpressionsI can’t remember the lady name, but she was very helpful an friendly
nikita w | First ImpressionsWell organized 👌
DELORES G | Overall ExperienceThe associates shows no compassion for the customers.
Paula O | First ImpressionsMy Storage was broken into and a TV and Computer was stolen but only reimbursement me for TV and the Manager was very rude about it and they would lock your card before the 14days on the letter when running a little behind on your bill so when I finally get my things out the storage I received a call stating I left some nice furniture because we didn't have room on truck for it so i saw other furniture there as well so im thinking salvation Army or some 1 may need a very nice bed frame and headboard and nice table in hall area where I saw other furniture as well so Erica stated she would not close my storage out until I picked it up of course I have no truck at this time and I'm thinking They can see me on camera leaving furniture but could not see My Unit getting broken into ,Yes have had a horrible experience with UHaul
Kimberly P | Overall ExperienceThank you
kenneth m | Overall ExperienceIm very pleased I chose Uhaul moving & storage to meet my needs. Excellent service.
Sarah C | Overall ExperienceYoung kids sitting around joking and talking. Riding electrical scooters though the buildings
Chrisden T | Overall ExperienceI have never had a bad experience with U-Haul. They have always been convenient and efficient. The only thing I would complain about is the condition of how the trucks run. Some of them need to be updated other than that it’s always a great experience.
FELICIA B | First ImpressionsKeep up the good work
CARLET N | Overall ExperienceThe people in the store were very helpful however majority of the staff is very rude and unprofessional and in need of additional training. The location may not be a favorable location however excellent customer service should always be displayed. When we use uhaul we won’t say oh let’s find a better location that has better service we will definitely find a better company with the service that we desire.
PARIS D | First ImpressionsEverything was well
Angela R | First ImpressionsNo one ever answered the phone when I called on numerous occasions. I had to drive up to the store to get my questions answered.
lennox e | Overall ExperienceEverything was fine except the card. It was not successfully accessed. The door kept getting stuck.
cassandra p | Overall ExperienceGreat service quick and simple
Brittney C | Overall ExperienceThanks for your service,
Patrick C | Overall ExperienceA+
Scott R | Overall ExperienceTerrica at this location is always helpful and has great communication skills
Quindarious E | First ImpressionsThe management is rude Elizabeth Simpson Is dit's. Backful. Speaks poorly to her customers and clients when they need help and overall is ghetto fabulous
RAE G | Overall ExperienceEverything was fine very professional and knowledgeable overall a good experience
KENNETH L | First ImpressionsIm very pleased with this U- Haul facility.
Sarah C | First ImpressionsStolen items from my storage unit.
JAKENA S | Overall ExperienceI love the young lady they call her li bit she was off but she still help me with what I needed help with I mean she didn't leave until I got all the help I need and this lady didn't know me at all.
Tierney A | First ImpressionsI love it
Latrice M | First ImpressionsCustomer service experience was good overall. Storage unit was not cleaned prior to move-in. Very dirty upon arrival.
ALICIA L | First ImpressionsA few times the location was filthy. (I have pictures) The storage isn’t enclosed and several of my items dusty and full of beetles, roaches, etc. The donation center does not stipulate what is to be donated. Called me and tried to charge me $300 for leaving a refrigerator. The staff is very rude and acts as if I am a worthless customer after being a customer for over 2 years. No matter what I hope and pray to never be another customer. The manager isn’t accommodating and really should not be running any location.
LaTia R | Overall ExperienceNone
helen b | Overall ExperienceThe staff here is amazing. The facility is well maintained. Every time I came either the floors were getting cleaned or the building was getting cleaned. It is well lit and I felt safe each time I came. On occasions when I had to go to office for minor little questions I always got service with a smile, there were always professional. I know staff goof off, joke around and blow customers off. But you wouldn’t know it from these guys. As soon as that door open whatever they had going on they made sure the customers had their full attention. How ever y’all train stuff for excellent customer service y’all need to share with other places cause these folks act like they don’t even want to be at work. Even if I came with a slight attitude about something else those smile make me forget and start cracking jokes with them. I gained a young boyfriend(at least that’s what I would call him every time I saw him 😂) a niece(who was always on point with my questions and helping me.) some nephews and a sister (that made sure I got the storage units and size I needed) all with a good sense of humor cause some days I’ll come with bags of jokes😉 Keep up the good work guys.
Kimberly L | Overall ExperienceMy only issue is my card wouldn’t let me back in so by me getting off after office hours I can’t even put anything else in storage
Amber K | Overall ExperienceGlad you are around
Michael S | First ImpressionsThere were times how security cards would not be working allowing us to get into our storage unit.And at this point. You had several people waiting outside for office staff to come and assist us.
glenn d | Overall ExperienceThey helped with every need
Leona H | First ImpressionsTrash all over the place and doors not working well
Joshua G | Overall ExperienceRoaches everywhere
Ereka T | Overall ExperienceWe are very satisfied with the service and yes I will highly recommended.
lee j | First ImpressionsUnfriendly staff with attitudes! Get rid of your staff, they are unprofessional!
william c | Overall ExperienceThe only reason I’m giving an average rate is because in less than a year my storage rate went up twice. Otherwise I would have given an excellent rating.
N'Jema M | Overall ExperienceGhetto; constantly had to go to the desk because access card doesn’t work; doors @ the facility never work so it made moving in inefficient & complicated
MARLINA M | First ImpressionsN/A
anthony a | First ImpressionsI am very frustrated about the fact that I have 6 emails saying that y'all are sorry to see me go and yet I did not close my account and the fact that nobody thought to call the person that's account was closed without their knowledge due to a employees mistake and when my husband was there and said something about it. that it was played off like it was no big deal and that it happens all the time and Im not okay with that as I could have lost all of my property due to an employees mistake and then we were asked if we wanted to pay on account that wasn't even in the system and nobody wanted us to go and even check our unit first
kortney p | Overall ExperienceFriendly ,knowledgeable staff. Clean facility.
Sylvester w | Overall ExperienceHorrible access into facility.
BRITTANY S | Overall ExperienceYou should take down the signs and taped off area for "donations" seeing that I had to make return trip to remove my donated items or be charged. Your staff should be able to figure out how to open units when latches are tight and not call the customer to "come open the door" or be charged. Raleigh location has the most arrogant, rude staff...they make small things such a big production and don't allow customers to finish speaking before rudely assuming the out come of the statement. Glad to be done with storage.
lisa t | Overall ExperienceFast friendly service
Fannie D | First ImpressionsEverything went smoothly and was painless as possible.
JOHN K | Overall ExperienceThe only concern I have is, a customer doesn't have accessibility to their storage unit 24/7. However other than that I definitely will refer friends and family to Uhaul because your rates are cheaper than your one of your competitor's. That's the reason I left. I had been renting a space from them for over ten years and there rates have doubled! Thanks Uhaul for not over pricing your Customers!!!
Angela S | First ImpressionsYour the Best
andreka d | First ImpressionsBeen with u-haul, for years, definitely enjoyed the stay, didn't agree at times with how many days you have before the late fees, I think it should change to a few extra days 😀, but other than that it was all good, definitely will use them again, on my next move. Sincerely Demetrius Price & Beverly Robinson
demetrius p | Overall ExperienceThanks for everything
Cassandra R | First ImpressionsI had my 77-year-old handicapped mother with me and I by myself was loading a 15 ft truck with a car hauler on back and went to use the office bathroom which I did, I then sent my 77 year old mother in to use the bathroom and they told her that the bathroom was out of order. I then had to take her back inside with me to use the restroom. They also only had mattress carts and when I asked them about flat carts they told me they were in the facility somewhere and was no help, and offered no assistance on finding one. Their attitudes were disgusting.
Kathy H | Overall ExperienceNicole Crawford has a nasty attitude with all the new employees. She also has access to customers storages breaking into them. She vandalized my unit 1140 after I was only employed 2 weeks at the location and I've always had a storage since 2019. Elizabeth Simpson don't care about nothing that goes on at her location. I told her specifically she is a nasty horrible rude manager.
CARNESHA R | Overall ExperienceThank you
Edward B | Overall ExperienceNo comment
MABLE H | Overall ExperienceI have had a few issues with the facility and I am second guessing my decision to move there. I was double charged for my unit, which I brought to the attention of the office staff the next day, I am not sure if the lady that helped me was new or just unconcerned but the issue is still unresolved. The main storage door was propped open so that anyone could walk in, there was not a lock in the unit, as I was told so I had to purchase my own lock for the storage unit, and there were bugs in the unit. Move in was not what I expected, disappointing.
Angela D | Overall ExperienceI booked and paid for rental online but handled the final process in the store. It appears that my credit card was charged twice, above rental of the rental van I mentioned the duplicate charge to the young lady at the desk who seemed preoccupied and unconcerned. I was also told a lock would be in the rental storage area, it was not. We have never seen dollies available to help move items into storage, this was disappointing since it was one of the reasons we chose this location,
Angela D | Online Move InI feel safe when I enter in and out of my storage and my travel time is convenient Y
CARLET N | First ImpressionsThank you
Edward B | Online Move InRoaches and bad customer service. Poor door access.
Ereka T | First ImpressionsSkinny black girl had a very poor attitude. She answered the phone with such a bad attitude and wasn’t helpful at all.
Dericka M | Overall ExperienceThe property needs to be gated because of crime in the Raleigh area it just doesn't seem safe for the customer or staff that's why me and my family decided to move out of the storage the staff was great the prices are ridiculous and once again the property to me is not safe especially on the outside you guys need security asap
kynan r | Overall ExperienceOverall experience was excellent easy move in , accessible and easy move out
Angela B | Overall ExperienceVery nice storage facility and even better staff to work with. The staff was always available and extremely friendly! Thanks Jon well done if I have a need again I will reach out and reference other friends and family
Tommy W | Overall ExperienceThe first day i came in the system was down , i couldn’t move into my storage they told me to come back The second day i came back they had no record of my reservation I had to make a new reservation, They gave me a card to access the building When i went to get my things to put in storage, the key card didn’t work . It kept saying access denied. They did not tell me about an alarm or access code . Poor communication horrible customer service
Tameshia E | First ImpressionsWhen I arrived to load my belongings into my unit, I could not access the unit. The floor had been stripped and the man there was very rude and asinine about the situation. He stated oh well you just going have to come back tomorrow.
Angelique D | First ImpressionsStaff was friendly and very helpful especially since I needed a additional storage unit.
Kimberly L | First ImpressionsI can’t think of the lady’s name that took care of me but, she was very nice and . Explained everything well. Give her a raise !!!
John O | First ImpressionsExcellent service and professional
Marvis R | First ImpressionsThis facility has bugs real bad the alarm goes off when you open your storage room and they don't tell you that you have to use to card slides before entering the building.
RICKEY B | Overall ExperienceI light the saying of the storage and the price.
Beverly B | First ImpressionsThe units bees to be exterminated.. a customer brought roaches and they are in my unit.
Jamie p | First ImpressionsThey could ask more questions about needing a first floor or drivable access
Miguel L | Online Move InEverything was good. Very helpful workers.
JACKIE J | First ImpressionsI ran into some difficulties with the reservation of my storage unit. I paid for it with the clerk and was given a receipt, but the system didn't recognize my name when I attempted to access the unit a day or so later. Then, after being green-lighted to use the storage unit I paid for, I came with a moving team and a lock had been placed on the unit. It was after hours so no one was available inside to help me. I called the phone number and someone told me they were texting management to make them aware. It was a colossal waste of time and resources because its hard to get help to move and it was a HUGE inconvenience.
Christian K | First ImpressionsStay 5 minutes from the U haul location pick truck up at 5pm when home get in truck at 6:30pm truck engine light comes on transmission starts stalling burning gasoline bad day.
JOHNNY A | First ImpressionsDoors to enter storage facility was sometimes broke Doors may open but not close sometime I had to slide with my hands. A few times during business hours the doors we’re locked at every entrance. Floors are broken up with missing tiles causing a tripping hazard, trash always in front of doors. Trash heavy in parking lots and trash in the greenery by the wrecked & broke. Down U-Haul trucks. This location could use some attention. Didn’t feel safe when I was inside cause doors would not close and the next person entering may not be attentive like me and close the door like I had to do while I was loading or unloading. And with U-Haul as a company they don’t care how loyal you’ve been they don’t offer rewards or discounts to loyal customers. Had a storage for over 3 years and couldn’t get treated like that. Reserve trucks and auto transport they don’t show compassion you can reserve equipment and they not have it then they act as if you’re an inconvenience to them then after all the trouble of getting one you’d think they’d work with customer I was having truck trouble after I had to drive further to get an auto transport. I wanted to leave it in the town I took my car to. They said it’ll be a wrong destination charge. Never mind U-Haul didn’t have my reservation at the time and location that was confirmed then they wouldn’t wave the fee for leaving it at another U-Haul facility which they would of done had I checked one way. Meaning it wasn’t impossible it was very possible. Next time I get a storage and I will need one for my business I’ll pass on U-Haul. Until I see change this is not the company I feel comfortable giving my money to and please train employees on how to talk to customers. Just standing in line I see the interactions. Employees getting mad cause they change policy last minute didn’t apologize didn’t show empathy nothing but Attitude. Sounds like as long as money is being made U-Haul don’t care what’s inbetween to get it.
Terell G | Overall ExperienceMy move out date shows 08/29/2022 I moved out 07/30/2022
cynthia T | Overall ExperienceNa
mansour a | Overall ExperienceAwesome service
Eatheline M | First ImpressionsStorage facility is hot! It’s supposed to be climate controlled but I was soaking wet while putting my things in the storage.
Kanesha R | First ImpressionsI had the most inconvenient time here yesterday. The storage unit I originally paid for, wasn’t available and I had to force my entire bedroom set into a unit that’s too small. It seems that the staff is more worried about getting their hours and not providing quality services to customers.
Teddrick J | First ImpressionsThe manager was training someone and they both was friendly and helped me with the process they was very helpful
Stephanie H | First ImpressionsThank you for your service a very , clean , and secured place
Davion B | Overall ExperienceStaff was friendly and efficient. Storage worked, but I need a bigger storage room - like a 10x10x10.
PAUL T | First ImpressionsThanks 👍
Eddie M | First ImpressionsThank you all very much for everything
Carolyn A | Overall ExperienceThe customer service was friendly and fast! Very much appreciate it!!
Shirlindria F | First ImpressionsThis location was great however location 3020 Lamar was very unprofessional I made a reservation 3 weeks ahead of time which was not honored I had to pay extra for gas because I had to keep my U-Haul an extra day and go father then I had anticipated
Michaela S | First ImpressionsI rented the unit In a rush because I was moving out of town. By the time I was done loading my truck up to bring some stuff over, the office hours were closed, so it was late. I got to my unit and it had the former renter's lock still on it AND one of the foreclosure locks on it as well. I called customer service who reached out to the local manager. The local manager didn't answer so she left him a message. She also sent him an email and told me I would get a follow up. I got 0 follow up. I had to leave town the following morning and would not have time to stop by, so I assumed they would get it handled. Then I got a bill for another month. I went ahead and paid it knowing I would be back In a few days ago I could handle it then. I got in this last Sunday and was able to go by on Monday after work. The previous renter's lock was STILL there, the foreclosure lock was STILL there. So you had a month and a half to fix my access issue and NEVER did. The lady at the desk was nice when I went in though and she got my refund taken care of... she's cool at least.
David W | Overall ExperienceNa
mansour a | First ImpressionsNo comment
CARLET N | First ImpressionsThank you for providing the needed storage when I needed it.
Marilyn T | Overall ExperienceWould use U-Haul again..
Crystal D | Overall ExperienceEverything was a perfect 100 and very satisfied 😌, keep up the great work. The best I ever dealt with. THANKS AGAIN
Tonya S | First ImpressionsThe staff got me in and out with no problem….
Kearra B | First ImpressionsShe was so pleasant and knowledgeable. Beautiful spirit and a wonderful personality
SORAYA L | First ImpressionsYour storage facility due to the lack of security and surveillance cost me 23,000 worth of musical instruments that I cannot replace because some of them are one of a kind no I would never recommend y'all to a friend not only did y'all not help me in this situation I had to take things into my own hands and now your insurance company wants me to provide a incident report that's not my job I can go on and on and you can put my name out there too Joel Booker senior very dissatisfied customer and he also charge me for a month of storage when there's nothing in the unit
Joel B | Overall ExperienceNone
debra p | First ImpressionsI Love this Storage and the Staff is Friendly, Helpful and has been a Blessing to me. The bathroom always clean and smell nice
brenda s | First ImpressionsVery great storage and location
cheryl r | First ImpressionsGood service
khadija t | Overall ExperienceWas rented a fifteen foot truck when we got to Memphis there was a 5 x 10 unit , a full fifteen foot truck will not fit ina 5 x 10, so today I'm looking for climate controlled storage big enough for a fifteen foot truck, not fun
John P | Overall ExperienceMy Storage was broken into they 2 flat Screen along with Several other items..and in the beginning they NEVER offered me Insurance...the little girls that worked there called me one morning saying my storage was unsecured and I KNOW WE MADE SURE IT WAS LOCKED THIS WAS AN INSIDE JOB! I WILL NEVER GET ANOTHER UHAUL STORAGE IN LIFE AND I'M GOING TO TELL EVERYONE I CAN SOCIAL MEDIA AND ALL! U ALL WILL BE BLASTED I AM SO OUTDONE AND HURT
tonda s | Overall ExperienceI reserved a storage unit on Wed. 1/5, went to pay for reserved unit on Fri. 1/7. The unit I reserved was not available so I was sold a more expensive unit. I came back on Fri 1/14 and the access card did not work. My daughter went to inquire and was told the account was closed out that morning. I just paid for the unit only 1 week ago so there was no reason the account should have been closed. I received this email about a move out even though I have only just got the unit.
susan s | Overall ExperienceThe saving grace for this location is Derrick Williamson. I spoke to him on Wednesday 1/5 and reserved an 8x10x10 unit for Friday 1/7. When I arrive I am told that there is no 8x10x10 unit available. I was offered a 5x10 or 10x10 even though I had a reservation. I asked if U-haul would honor the reservation price of $79 for a 10x10, but I was told no. I was upset, but Derrick Williamson was amazing. He worked hard to try and find an 8x10 unit and has extremely kind and helpful. Ultimately I have a 10x10 unit for $99 a month which is $20 more than I budgeted to pay. However when given a bitter pill to swallow, kind, helpful employees like Derrick Williamson make it easier. I would only recommend this facility to a friend because of Derrick Williamson. Otherwise my answer to that question would have been no.
susan s | First ImpressionsGood service
REGINALD K | First ImpressionsMy things where stole I would never use U-Haul storage again mang.there steals and bogus
tiffany a | Overall ExperienceProrate storage space usage. I used the unit for a 33 days.
Darryl W | Overall ExperienceThis was a pain=free experience on the business side. I am impressed with the ease of this transaction. Good Job U-Haul!
Nathan G | Overall ExperienceStaff was meh. The guy seemed helpful, but the lady who “helped” me acted like she didn’t want to be there. I explained I was frustrated bc I had a time with the truck and wanted the storage to be better. She was extremely dismissive and made me call corporate to try and get a bigger storage unit. The size of the truck they attempted to give me was not big enough. Then I get to the storage facility after driving 7 hours to learn the unit is a hallway with a door. My church member bought the 2nd unit bc I was told you didn’t combine units and there were no bigger ones available except in a bad neighborhood. I didn’t yell or act ugly and the lady just didn’t seem like she wanted to help me resolve the issue. I also asked her to check to make sure I didn’t get over charged. She stated once I turned in the truck she would be able to see my contract. I did and she gave me a receipt with $0.00 on it and said defer to the original one. I’m asking because I have no idea where it is. I just moved my life to another state in less than 2 days.
KALIA P | First ImpressionsOnly problems were bc I forgot to slide the handle before I put lock on and gfs movers didn't even put it on, loved the staff, the other tenants and location, got to switch to 24 hr indoor access, or get more outdoor units, hauling that stuff back to 1802 almost gave me a stroke lol, great place!
DANIEL M | Overall ExperienceI love uhaul friendly people
Mickel J | Overall ExperienceI really did not think it would be as easy as it was. Thanks U-Haul!
Nathan G | First ImpressionsYou need larger flat carts in your storage facilities on austin peay hwy memphis tn to move large items in and out of the inside storage units like sofas and triple dressers etc they will not fit your carts half of your stuff hangs of the cart creating a chance for damage just not a good fit it's a real problem thanks..
SHARRIEFF D | First ImpressionsThe doors to the units weren't locked all the time. Often I didn't have to swipe my card to get in, when no one else was there. Also they didn't honor the free month of rental service that the phone representative said I would get.
lauren A | Overall ExperienceDo I qualify for the One Month Free promotion offered?
Darryl W | First ImpressionsI like doing business with you.
ALMA L | First ImpressionsI made reservations for a Storage which they did not hold for me.
ROBERT S | First ImpressionsThis was the worst experience ever!!! I rented the unit online and that was easy… I get to the site and the organization of the numbers are plain crazy! The lady at the front desk was helpful. When I first got to my unit it was at the very back of the building with a large open area and the lights did not turn on. There was a lock on the unit, I thought “oh a lock comes with it”… I buzzed for the young lady and asked if she had the key for my lock… she replied “oh so this ain’t your lock? Is this your unit? I showed her my confirmation text and she apparently called another coworker or friend on her personal cell and asked if someone was coming in today and the person on the phone said “nah she not coming in today she works tomorrow” the young lady asked the person on the phone if the girl was coming to get her stuff and the person on the phone said “she was supposed to get it yesterday but she didn’t feel like moving it then she said she was coming today. The young lady informed the person on the phone that I was there and ready to move in and the person on the phone said just tell the lady to just come back tomorrow or we will call her when it’s ready.” The young lady turned to me and before she could repeat what the person said on the phone I asked if they had another unit and she said no, but you can come back tomorrow and hopefully she will have her stuff out. Needless to say that wasn’t an option with 2 trucks full of stuff in the rain!!!! I had to call all around the Memphis area and unfortunately was not able to find the size I needed and ended wasting gas, time, energy, and a lot more money.
April E | Online Move InYour employees are incredibly rude an act very entitled had I known this previously I would have never chosen to use your facility.
Alicia M | First ImpressionsThe door hit my car and they want pay for damages
JENNY B | Overall ExperienceThe ladies were so helpful and friendly thank u.
Kawanis S | First ImpressionsNice work nice staff
jermaine h | First ImpressionsGreat staff
Alex C | First ImpressionsUhaul overcharged me. Didn’t keep any promises. Customer service is poor. I’ve been using uhaul for 8 years and 7 moves. Will never use again!
KIMBEE O | Overall ExperienceAug 3 am lady employee was extremely rude! This facility made me spend so much money to get my things out of your enclosed storage facility. I'm paying 229$ per hour and it took 5 hrs to empty two units. I'll never use U-Haul at this location on Austin Pea again!!! This design makes it impossible for loading and unloading. Everything must go on a cart down a long hall! Crazy design.
Georgeann T | Overall ExperienceEverything was find
David W | First ImpressionsI believe UHaul should be prepared to reimburse partial refunds for partial months usage. I paid on the 24 of July 89.00 and moved out on the 29, therefore I should have been reimbursed for some money. Another time Uhaul sent notice that if I paid before the due date my charge would not go up the additional $5.00, I paid immediately but of course I still had to pay additional money.
Doris J | Overall ExperienceI don't understand the usefulness of filling out the contract on line only to check in and have to answer the same questions at the check in desk. I also don't understand that I can make a reservation for equipment on line and then check in at the desk and find out that there is no equipment available even though I reserved it. Maybe you should start linking your equipment with the on line reservations.
RICKY K | First ImpressionsThe young lady in the customer service department on site was very helpful, friendly and professional.
Pamela B | Online Move InThe only problem I had was my lock was not in my unit and I had to go up to the customer service if I would have waited 15 more minutes the customer service office would had been closed
Acacia H | Online Move InThe young man that registered us was very friendly and helpful!
William K | First ImpressionsMoving kids from college with all their stuff is no joke! She came back home with more stuff than she left with. I realized I didn't have room at home for her stuff!!
MARY T | First ImpressionsDallas Herron was GREAT! I had t ok geg a storage unit unexpectedly and he was very attentive to my needs as well ad being very professional & personable. He may my experience very easy. Thank you
LAWANDA G | First ImpressionsThe keypads to access the building kept flashing that I hadn't checked in, even though I had spoken to the agents in person
Dennis F | Online Move InVery clean
Donna P | Overall ExperienceI have not been able to locate my unit yet and I couldn’t get anyone on the phone. But I’m back today so let the hunt begin
Rasheena M | Online Move InI was unable to check into the facility. The young lady who helped me was kind and helpful, but forgot to give me some items I purchased, like a mattress bag and lock. She was otherwise accommodating. I do find I am in need of more information with regard to checking into the storage facility. My card was denied access.
Christian K | First ImpressionsClean Friendly Staff will keep me coming back
Fay A | First ImpressionsI had a little problem getting in. I waited till they opened. The young lady was very helpful, didn't have a attitude. Good customer service.
Danita L | Online Move InAssistant Manager was the best!!!
DARRIUS N | First ImpressionsU-haul personnel was very friendly and understood my needs right away. They were very helpful and addressed all my concerns
Miguel A | First ImpressionsSome of the storage doors did not have numbers and two staff members were kind enough to help me find the proper storage unit.
Herbert H | First ImpressionsEveryone was very helpful and friendly
Donna P | First Impressions❤️❤️❤️❤️❤️
LaNedra C | First ImpressionsThe only complaint I have is the manager was very rude and did not make herself available to customers. However, the employees were helpful and the indoor unit I rented was kept at a comfortable temperature and remained bug/rodent free.
April G | Overall ExperienceThe unit I was assigned to had another person’s things in it. Instead of evicting that person from the unit or taking the things out, I was forced to pay more for another larger unit. I reserved my unit 3 weeks in advance. I almost didn’t get another unit, as there weren’t many options. By luck, the larger unit was found. Even though I reserved my unit 3 weeks in advance, I was almost turned away with all my belongings. Luckily the workers were kind about it, but this was not my fault and it felt like I was being punished for someone’s inability to do their job.
Tyler J | First ImpressionsVery friendly an helpful
tiffany a | First ImpressionsAlaysia Howard (sorry if i mispelled her name)was very knowledgeable and very patient, she was Informative of her job. She answered all of our questions and even made a few suggestions. She made effort to make us feel comfortable about the decision we were about to make. Thanks for the great customer service.
KAREN C | First ImpressionsYour Hot Springs, AR facility was not user friendly. I was told I could not come in the building. I had to finish the contract over the phone from my car! When that didn't work your employee made several trips from her office back and forth to my car and we finally were able to leave for Memphis. We were told that the dolly we paid for was not available and were asked to pick it up from another location. We were short on time and did not go by the other location. Your Memphis employees were very empathetic and gave us credit for the missing dolly and were very helpful with our check-in. But I was a little surprised by the $95 rate. The rate quoted over the phone was $39. I found out just
Mark S | First ImpressionsI love this company. Staff is competent and professional.
AMANADA B | First ImpressionsGreat place
kenneth g | Overall ExperienceOther than a hiccup with one of the managers the staff was very good.
Donna B | Overall ExperienceSome of the employees were nice and helpful, but no.
shannon j | Overall Experienceprofessional and courteous staff /
EDDIE T | First ImpressionsWhy did uhaul send me here ? I wanted someplace alot closer to Arlington, tn . Uhaul's website sucks big time. If there were a rating to getting the run around uhaul would get 10 out of 5 stars. You did not have a 20x10x10 storage available that I reserved . You only had a 10x10x10 unit a 2 5x10x10 units bad taste in my mouth for that.
Donald S | First ImpressionsMy mattress was ruined by a water leak that apparently “management “ wasn’t aware of.
Shelia S | Overall ExperienceNicole was very knowledgeable and nice. She helped me get in and out.
Andrea T | First ImpressionsThe automatics doors to get in was not working and make difficult to get in/out with heavy stuffs.
VICTOR D | Overall ExperienceGreat customer service
Steven J | First ImpressionsN/A
Helen C | Overall ExperienceI am so glad that Uhaul had the storage and truck at the same place. The storage units were great!
Todd S | Overall ExperienceEverything was very professional and pleasant. Thank you!!!
patricia s | Overall ExperienceUnit was wet all my items got wet and there was bugs everywhere I basically lost everything.
Jarvis M | Overall ExperienceAll of your staff are extremely friendly, knowledgeable, and hard working
Josselyn M | First ImpressionsThe young lady was rude didn't wanna help me with anything kept giving me the run around. Until I found the young man to help me he was awesome but the young lady named Nicole's was very very rude she needs to work on her customer service skills.
Chasity M | First ImpressionsThe facility was BIG and spread out. Everything was good. The lady at the counter and the manager were very helpful and courteous.
Todd S | First ImpressionsHey my name is victory butler it was my first time in the store an the lady at the front desk was so good to me an everyone that came in the store but the most thing that I liked was that she made sure that the Customers were happy an Satisfied an she was really Respectful an she didn’t have me wait along time I was in an out her name is ALAISHA HOWARD #771078 I rate her as a 10
VICTORY B | First ImpressionsProbably 1 of the experiences ive had with uhaul...thank ya! No Stress this time...Beautiful Thing...there!!
tracy s | First ImpressionsThank you Kisha so very nice austin peay store.....
vicki g | First ImpressionsThe staff at this facility were so rude and disrespectful. Manager never available when I had a complaint. Young people are so unprofessional, and the company should require more training, when it comes to customer service. Even if the customer is not right they should not argue with them, especially in front of other customers. If I could, I would not give this facility 1 star.
Brenda e | Overall ExperienceNew facility with friendly staff that assured my move in process was a pleasant experience.
Teresa W | First ImpressionsThe agent Z was extremely helpful and pleasant.
shannon j | First ImpressionsThe manager was really nice and gave me great information she actually got me to leave my current storage place and get one with her she was great. She's also printed out information with no problem
tiffery i | First Impressions