Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The trailer leaked and ruined several pieces inside the trailer
RONALD HAWK
Rating:
5.0
Customer did not leave a comment.
channtal negron
Rating:
5.0
The rental process was quick and easy both online and in store. The store associates were friendly, professional, knowledgeable and helpful.
Tammy Steuer
Rating:
4.0
Customer did not leave a comment.
CASEY MAZUR
Rating:
2.0
The fact that I have to use a certain lock that freezes in the winter and broke off two of my keys only for the facility to say they can’t help me it’s my problem.
No it’s my problem if I can pick my lock. Will never be using uhaul storage units again due to this policy
Alexander Joseph Rauch
|
Overall Experience
Rating:
2.0
First off there was absolutely no parking for my personal vehicle she told everyone there you can park in that gate but it's locked after we leak so u can't get your car! Very unprofessional! Second how da F*** they gonna give me a 30 dollar cleaning fee for some dust in the back of the van! I've rented plenty of trucks and they were not even touched. I've driven around with receipts from other customers water bottles in the van! But have the nerve to charge me 30 dollars! Especially when no one there makes 30 a hr! I will not be renting from this location anymore!!
FRANKIE COLLAZO
Rating:
4.0
Easy and convenient!
Christopher McKinney
Rating:
5.0
Put a sticker on the fuel opening on what type of gas the vehicle takes
william greth
Rating:
5.0
Customer did not leave a comment.
Melanie Kummerer
Rating:
3.0
Customer did not leave a comment.
Oscar Melendez
Rating:
5.0
👍👍
Sandy Ortiz
Rating:
5.0
Customer did not leave a comment.
Ricardo Batiz
Rating:
3.0
Overall, the experience was quite confusing from start to end, and it is not just about the store location. This is going to be my first and last time with U-Haul.
Lyzz Alcantara
Rating:
4.0
Customer did not leave a comment.
Karissa Pearson
Rating:
4.0
Friendly staff and good service. Truck was wel maintained and clean.
Michael Nigrelli
Rating:
5.0
Customer did not leave a comment.
emmanuel rios
Rating:
5.0
Customer did not leave a comment.
Christopher Reid
Rating:
5.0
Customer did not leave a comment.
martin dejesus almonte varg
Rating:
3.0
Customer did not leave a comment.
Ciro Cordeiro
Rating:
5.0
Customer did not leave a comment.
Carmen Dilligard
Rating:
5.0
Customer did not leave a comment.
Julie McCray
Rating:
4.0
Not now
MILLICENT ROGERS
Rating:
4.0
The one complaint I have and would warn anyone who asks me about u-haul is all the fees not explained at pickup. I was initially told the cost would be $45.00 but after all "costs and fees" the total came to over $85.00 not very honest.
Michael Weber
Rating:
5.0
Would've been good if had Saturday installs, but very easy and excellent. Thanks!
Joseph Henshaw Jr
Rating:
5.0
Muy buen atencion
jose eliu
Rating:
5.0
Customer did not leave a comment.
Miguel Vargas
Rating:
5.0
Staff was pleasant and very accommodating.
Very satisfied.
Chester Hughes
Rating:
5.0
On numerous occasions I tried to sign up through your app
Every time I did the app would go no further when I had a password approved
Daniel Bener
Rating:
5.0
Customer did not leave a comment.
Nashalie Colon
Rating:
5.0
Customer did not leave a comment.
luis mantilla
Rating:
4.0
Customer did not leave a comment.
Ramon Rodriguez
Rating:
5.0
Customer did not leave a comment.
Logan dysput
Rating:
5.0
Nothing! Thank You for having a Rental at Last Minute!
MICHAEL BERG
Rating:
5.0
Customer did not leave a comment.
Dominique Esser
Rating:
2.0
Customer did not leave a comment.
Ernesto Veliz
Rating:
5.0
Customer did not leave a comment.
elias santiago ruiz
Rating:
4.0
I have no problems with this location so for so good.
Catherine Reason
Rating:
5.0
Great Service friendly environment. Very knowledgeable on the procedure and explaining process.
Julio Jaquez
Rating:
4.0
Customer did not leave a comment.
nathanael bautista
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERIC CRAWFORD
Rating:
3.0
Customer did not leave a comment.
Stephan Sweigart
Rating:
5.0
Customer did not leave a comment.
Heather Macy
Rating:
5.0
Customer did not leave a comment.
Ramon Rodriguez
Rating:
5.0
Customer did not leave a comment.
Thomas Jeffery
Rating:
5.0
Customer did not leave a comment.
William Mumford
Rating:
5.0
Customer did not leave a comment.
Anne Ammend
Rating:
4.0
Customer did not leave a comment.
Jennifer Bright
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
ALEC BAILEY
Rating:
1.0
I was charged a cleaning fee and it had dirt on truck floor when I got it. I had it for less than an hour and put over 1/2 gas. I will make sure I have it checked from now on before I drive away and come back.
Elaine M Allen
Rating:
5.0
Very easy process was in and out. Nice job!
Joseph Pyott
Rating:
1.0
Customer did not leave a comment.
Leah Ross
Rating:
5.0
Customer did not leave a comment.
Elias Vasquez
Rating:
5.0
Customer did not leave a comment.
Jeff Cox
Rating:
5.0
Customer did not leave a comment.
Karen Rowser
Rating:
5.0
Customer did not leave a comment.
MARITZABEL GONZALEZ-NATAL
Rating:
4.0
Customer did not leave a comment.
Patricia vasquez
Rating:
5.0
Customer did not leave a comment.
Jaclyn Cortes
Rating:
4.0
Fast to rent
Cheeyfis Suero
Rating:
4.0
Upgrade trucks to all include cruise control and have the trucks currently with cruise control prioritized to Long Haul drivers when available.
Jeremy Richard
Rating:
5.0
Customer did not leave a comment.
Eliaquin Jorge alonzo
Rating:
1.0
The trucks tires were bald. The employees at this location were the most rude I have ever experienced. I will never go to this local ever again.
Sara Vincent
Rating:
5.0
Customer did not leave a comment.
JOEL GUTIERREZ-PEREZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony Henriquez
Rating:
2.0
The steering wheel was not aligned hard to drive and I had to wait 30 mins for someone to even give me a key no one was in the store I didn’t get to use my full time due to them not caring about customers and the lady at the desk was really mean and should not work at a place that has to do with customer service or customer care
Julian Gomez
Rating:
4.0
Good afternoon, the facility was short of staff, he was along and couldn’t check the storage for me , I had to leave .
Pedro Corniel
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
marie morgan
Rating:
3.0
Have more employees so customers don't have to wait so long for a rental.
Ana Correa
Rating:
5.0
Customer did not leave a comment.
Casey Frasca
Rating:
5.0
i been using Uhaul for 40 years ALWAYS good
Earl Brown
Rating:
3.0
Over charged , i was only suppose to pay 50$ for the U-Haul and they charged me 223. Unacceptable
Dannell Lee
Rating:
5.0
Customer did not leave a comment.
carlos peguero
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jesus torres nieves
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roslynn Kreisher
Rating:
5.0
Customer did not leave a comment.
Efrain Mangual Rivera Jr
Rating:
4.0
Young lady to waited on my was outstanding
Robert Iannelli
Rating:
5.0
Customer did not leave a comment.
Pablo Dominguez
Rating:
5.0
Customer did not leave a comment.
YOKATY BATISTA DUARTE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Marable
Rating:
4.0
Truck was a bit dated but worked okay
Frederick Deisher
Rating:
5.0
Customer did not leave a comment.
Christopher Mengel
Rating:
4.0
Customer did not leave a comment.
Jose Feliciano
Rating:
5.0
Customer did not leave a comment.
TAMMY SADLER
Rating:
5.0
Your customer service is 2nd to none. Thank you!
Heminton Urena
Rating:
5.0
Easy check in and check out!
William Woodward
Rating:
5.0
Customer did not leave a comment.
katie oreilly
Rating:
4.0
staff was friendly and helpful but a bit overworked.
Alan Gebele
Rating:
5.0
Customer did not leave a comment.
John Gradiska
Rating:
5.0
Customer did not leave a comment.
Wayne Kerstetter
Rating:
5.0
Thank you
darline ortiz
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JASON MASSEY-FOSTER
Rating:
3.0
Customer did not leave a comment.
JEFFEREY DAWKINS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose Montero
Rating:
4.0
Customer did not leave a comment.
ALIOU CHERIF
Rating:
5.0
Customer did not leave a comment.
Joan Gonzalez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda Chen See
Rating:
5.0
N/A
James Hubble
Rating:
5.0
Customer did not leave a comment.
Elbi Flores
Rating:
1.0
Female is super rude
Jesse Perez
Rating:
5.0
Customer did not leave a comment.
Melanie Kummerer
Rating:
5.0
The staff was super friendly and helpful!
Holly Fazekas
Rating:
5.0
Customer did not leave a comment.
Arthur Mosher
Rating:
5.0
Customer did not leave a comment.
Wayne Kerstetter
Rating:
1.0
Customer did not leave a comment.
Joudeline Marte
Rating:
4.0
Customer did not leave a comment.
Bryan Reinsel
Rating:
5.0
Customer did not leave a comment.
Jeannie Burris
Rating:
5.0
Customer did not leave a comment.
Shelley Fogelman
Rating:
5.0
Customer did not leave a comment.
VIKELY ANTIGUA
Rating:
3.0
Staff not helpful enough, very slow
Liliana Fratila
Rating:
5.0
Customer did not leave a comment.
Benjamin Starks
Rating:
5.0
Everything was excellent
LARRY BURDINE
Rating:
5.0
Customer did not leave a comment.
William Epes
Rating:
5.0
Customer did not leave a comment.
Ebony Smith
|
First Impressions
Rating:
3.0
The office staff lied about the hours of operation. Watched us pull in with the truck after taking it for gas and left didn’t help settle any issues or problems I had.
Kimberly Conrad
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Michael Schofer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
richard ennis
|
First Impressions
Rating:
5.0
4
Mia Rogan
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MARILYN VEGA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose Arroyo
|
First Impressions
Rating:
5.0
The girls there were very nice and attentive. There was a definately a team environment.
Heminton Urena
|
First Impressions
Rating:
5.0
The staff were also really respectful and nice kind and friendly
Polite and helpful whenever you need them
I really appreciate you all
Thank you Thank you Thank you
ahmed tombedou
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MONICA HUERTAS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ahmed tombedou
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
crystal waller
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Carmen Laville
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARIO HERRERA-TORRES
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Norman Floyd Gassaway
|
Overall Experience
Rating:
5.0
The ladies was very polite and very nice
carmen ruiz
|
Overall Experience
Rating:
4.0
It's U-Haul and nothing changes much. Thank God for that because we all know that everything else has in Reading!! Oh and everyone spoke English..
Carol Hecht
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ruth Marie Rowland
|
Overall Experience
Rating:
5.0
Shana was an awesome help and made sure I was good to go being a first time storage user.. Thank you again Shana!
Whitney Dolaman
|
Overall Experience
Rating:
5.0
My Vien agradecido con el servicio que me dieron todos gracias muchas gracias por todo i que dios me los bendiga a todos.
Jose Darsi
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Eliot liverman
|
Overall Experience
Rating:
5.0
Great & always friendly wud use again ✌🏼
tracy volino
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jeremy Scott rolon
|
Overall Experience
Rating:
5.0
Jessica was AMAZING...Needs a raise$$
Whitney Dolaman
|
First Impressions
Rating:
5.0
Excelente atención
jose puello
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Ellis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Javish Manuel Bruno
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Javish Manuel Bruno
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
James Tryner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Monica Norine Kerr
|
Overall Experience
Rating:
1.0
Major customer service training is needed! The manager/owner should not be in store to greet or deal with people, her condescending attitude is horrific and she is setting her staff up for failure. The lack of leadership and poor customer service are a poor combination for a business that deals with people. You want to create an experience when you come in contact with those that you are doing business with and my “experience” was:
Uh-Huh
Okay
Yeah , I just need your card
Read the small print
Ummm, someone was to fix that
(All of this with a twisted face and lack of empathy)
In my world, where my company actually deals with customers—this would be unacceptable!
NICOLE FISHER
|
First Impressions
Rating:
5.0
A little expensive but I completely understand prices have gone up
francheska michelle felix
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LEELIAN SEAVICHAY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MONICA HUERTAS
|
First Impressions
Rating:
5.0
Excellent service
eliezer diaz dela rosa
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Wendy Gries
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jailene Baez Montas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSE Anthony VARGAS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Raymond Alvarez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Destinee Coard
|
First Impressions
Rating:
1.0
I never used Uhaul. Why I have this message? Fake and spam
Elsa Santiago
|
Overall Experience
Rating:
5.0
Best storage I have ever used! Super clean facility! The staff is very knowledgeable and was able to answer all of my questions! Highly recommend them to anyone needing a storage. As always, I always make sure to reserve a unit ahead of time because they are limited!
Great job guys!
Dylan Griesemer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jocelyn Ocasio
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Angela Bosley
|
Overall Experience
Rating:
5.0
Easy to get and friendly and knowledgeable staff.
Jessica Tait
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Norman Floyd Gassaway
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Raymond Alvarez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATALIN FERNANDEZ COLON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
emily rivera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry Bayne
|
First Impressions
Rating:
5.0
Excellent service
eliezer diaz dela rosa
|
First Impressions
Rating:
3.0
Staff was very rude, especially the owner, all because she is the owner she thinks she can mistreat the customers.
Ashley Orosco
|
Overall Experience
Rating:
5.0
Thanks for the good service
Jose Ortiz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tiffany guardarrama
|
Overall Experience
Rating:
5.0
Impressive with making changes and bumps in the road with moving overall.
MARC LUKASZONAS
|
Overall Experience
Rating:
5.0
Thank you Jessica T for all your help provided and for the accommodations you gave us. From the bottom of our hearts we thank you and your staff.
LORENA MATIAZ
|
Overall Experience
Rating:
5.0
Awesome staff. They always answered my questions and always very respectful.
TRAVIS HALL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl Ann Reinert
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tanya palomares
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LEELIAN SEAVICHAY
|
First Impressions
Rating:
5.0
Customer service was very kind and accommodating. There were glitches in computer system but I was kept up to date and did get my unit on time. I’d like to thank the woman at my location. She was the ultimate in multitaskers.
Melissa Black
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Albelis Caraballo
|
First Impressions
Rating:
5.0
Manager and employees were professional, courteous, knowledgeable and efficient
Michael Silvoy
|
Overall Experience
Rating:
5.0
Excellent customer service. Listen to your needs and work with you. I would recommend to friends and family.
Marisol Cruz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jesus Felix
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
NANCY POLIDOR
|
First Impressions
Rating:
5.0
I will thanks to Uhaul to give me the opportunity
Jose Ortiz
|
First Impressions
Rating:
3.0
I move out of the storage rooms and was still charge for a other month
learie pope
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daisy Williams
|
First Impressions
Rating:
4.0
Nice people and they Will work with you
NATHAN WEAVER
|
First Impressions
Rating:
1.0
All my belongings had mouse pup all over, the mouse ate my new mop, moving out day was agravering, the man that works they park a truck in the midle and I was waiting for him to MOVED so I can continue driving to my storage unit to removed my belongings he was talking there with the other workers, he saw me there standing waiting for him to moved the truck after tired of waiting I got out of my van and told him to moved the truck so I can continue removed my thjngs out of the storage, finally he did, then Iwas putting the code to open th he gate, and the gate didn't want to open I try 4 times, I saw the man that works there outside I ask him why the gate don't want to open he put a code in to try to open the gate and didn't open, then he realized he park one of the trucks to closed to the gate that the truck was preventing the gate to open, everytime we put the code in the gate was hitting the truck, what a mess!
dominga Rivera
|
Overall Experience
Rating:
5.0
Very nice and very helpful. Thanh you
Doria Spencer
|
First Impressions
Rating:
4.0
They truly worked with me an was very caring.
lakisha williams
|
Overall Experience
Rating:
5.0
Excellent & exceptional service by this team, thanks guys!!
leon Klugs
|
First Impressions
Rating:
1.0
Your general manager there and some of the staff were very rude and unhelpful when I got behind on storage payments and never gave me any options other than to pay the full amount owed.
Rachel Remp
|
Overall Experience
Rating:
3.0
No coment
Oscar Urbina
|
Overall Experience
Rating:
5.0
Thank yous
jeannette beltran
|
Overall Experience
Rating:
1.0
Wait time for storage shed was a hour and a half
Was told we could have truck till Saturday than was told had to be returned by Friday by 645
And had to wait that long than was told free storage no
Diane Pennock
|
First Impressions
Rating:
5.0
First time I used this service but not the last one. Keep the excellent service!
audrey ricardo
|
Overall Experience
Rating:
5.0
Jessica was amazing. She went above and beyond for me. I was having a horrible day and she literally helped me through it. The facility is lucky to have her. Shana helped me later and did great also
TINA MALINOWSKI
|
Reservation
Rating:
5.0
I recommend this U-Haul Storage Facility to all my friends.
MOHAMMAD HAKIM
|
Overall Experience
Rating:
1.0
Uhaul damage a four bedroom house of my belongings I wasnt offered another unit and my things continued to get destroyed until I was about to remove them also an AC and a side tabke was missing out
kaieishia stacil
|
Overall Experience
Rating:
1.0
Where is there discount?
Had damage to my things in storage
5/28/2018
Claim no#-(01045109-2018)
Diana Romero
|
Overall Experience
Rating:
1.0
Many, many problems from beginning contact to final dropoff. 139 characters is not enough.
william darby
|
Reservation
Rating:
1.0
You sold my items without even sending me a final notice. I live out of state . Nothing was sent certified mail to make sure I received notice of any sale.And now you want a rating??? YOU ARE HORRIBLE
WILTON HENRY
|
Overall Experience
Rating:
1.0
I lost more than $5,000 dollar in my storage because I cannot pay my rent and the company sold my stuff for less than 300 and send me a bill of the remaining debt of 200+. I old less than $600 dollar
carlos rodriguez
|
Overall Experience
Rating:
5.0
easy to start and end storage agreement
Shanta Pizarro
|
Overall Experience
Rating:
1.0
There was rat feces and urine over half of my belongings that I had to leave, including my queen bed. No one seemed to care. It turned out to be a lost for me. I have to repurchase items.