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Scott WinkleCustomer Reviews for U-Haul Moving & Storage of Rochester
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mr. Blake, was great! Very kind and professional. Booking was a breeze as well. The truck ran smoothly and no issues.
Moses MhayamaguruEverything went well.
Carlos RiveraThe staff here are great! Always on top of their game! Very nice and super helpful. As long as we don’t have to wait in line, we are in and out in no time at all! They really do a great job at this location and because of this, we don’t go elsewhere.
scott bruceI was told that somebody would call me ahead of my appointment, which they did not. I did receive an email stating to pick up my rental after 4pm. When I arrived around 5:30pm (which was after the 4pm I was told), there was not the size rental vehicle I had reserved on the lot. I was told that there was an "emergency" and my vehicle was given to somebody else. I was forced to settle for a smaller truck and was unable to fit all my items in the smaller truck. I was "compensated" by giving me the price for a smaller truck. This was incredibly disappointing and caused me a lot more stress.
brian smithThe guy that checked me in was training, he did really well considering. The guy that was training him was also great. He double checked their work and helped speed up the process where he could without impinging on the other person's training. Drop off was really quick and easy. Overall the best uhaul experience I've ever had.
Kayla BehrmanVery quick in and out!! Easy to work with definitely will be back
Dan FisherStaff very good and helpful
ahmed alnadawiHave more staff, so folks don't have to wait 25 minutes to check out.
Herbert FoxThe trailer I had took road water in rain. The wet items were only near the door.
Benson MattisonFast easy return.
Daniel HolterExcellent customer service. Keeps me coming back.
John StahlWayne was very helpful with our transaction and also helped with info on hiring someone to help in our upcoming move.
Jeff SuhrThe team at this location is second to none. Always friendly, always helpful, and make you feel appreciated for being a customer.
Dru LarsonThe employee, so helpful. Very good communication
Dhyaa saiedCustomer service training for your employees.
Miranda BeemanGentleman who checked me out was very knowledgeable and helpful.
David JohneyWaiting lounge would be nice.
EDWARD ESTEROur entire rental experience was smooth and efficient. All employees we interacted with were very friendly, experienced and professional. I would highly recommend this UHaul location for your trailer rental needs.
Gay ReedThis place sucks!
Thomas WalstromLocation rude and rental was delayed 5 hours
Vincent HooverFriendly easy-going staff.
gunnar soroosThis is always my preferred location when I need a truck or trailer. Always satisfied in all aspects!
Bonnie JohnsonSuper friendly and helpful staff!
Susan AguirreWhat a scam. Truck was towed without my knowledge for a lost key that was reported 2 times. I made 3 trips to the store to speak with the manager and all 3 times he wasn’t there and never returned my calls. I am disputing the chai for behicle damage and tow charges that I was never informed about.
Maureen BrickleyIt was a little challenging getting in as another customer was blocking the only way in. We had to wait to get in but not very long. Would suggest better in/out space & directions if possible. There is a lot of empty space between U-Haul and the neighboring business but maybe that space can’t be used. Great experience overall. Did mobile check in but staff were quick to help facilitate the process to move even more smoothly and quicker.
CARLA LUNDEENvery helpful and knowledgeable employees
Duane RichPerson was out to the truck to help me before I even got out of the truck!
Carlyn HindsThe staff with whom I work were very pleasant, gave me confidence that they could do the job. The technician tried to work with VW to connect the lights via flicking a switch (my terminology) in order to save me money/time; VW indicated they were unable to do this without doing a full work-up. The U-Haul tech did the work necessary using U-Haul techniques -- thank you.
Joanne SandstormI didn’t even have to go inside as they came out to me and made the return process quick and efficient.
Steve TegetSpeedy and professional service. I’ll go to U-Haul anytime I need a rental truck. Keep up the good work
Mo SharifI sent a complaint to the manager of this location and they where not concerned at all about my one way trip truck rental that was grossly overpriced.
Shauina BellFrom booking to delivery, everything was excellent. Highly recommended!
Ayodeji OyebolaBoth employees I worked with did a great job. Reservations online was easy too. Thanks!
Duane JonesI made my reservation online in advance, which made it easy to confirm and proceed on the morning of equipment pickup. The man who assisted me was very congenial and helpful. I have rented trucks several times from this Rochester, Minnesota location (Civic Center Dr) and recommend it to anyone needing to rent a truck. Their equipment is always well-maintained and their staff is exceptionally helpful.
KATHLEEN O'CONNORGreat service. Friendly employees.
Tyler ZunkerSuper friendly staff and very accommodating. Showed us many options on storage units to use, even from other locations. Had a sliding door in front of our unit that they allowed us to back up to and open to have easy access to the unit. Definitely recommend.
Matthew Stockemer | First ImpressionsOver priced units especially with access hours only until 7pm.
LE'SHA BOYD | Overall ExperienceGreat personal A real credit to the company
Albert Vandemmeltraadt | Online Move InThe facility was well maintained and the staff are great, but there were three reason I gave below average score; 1. Not having 24 hr access or at least til 9pm. 2. The door closest to my unit that was supposed to be unlocked during business hours never was. I’m a disabled veteran with mobility issues and had to walked further because the door was never unlocked. 3. My storage fee went up twice. It was only a small amount each time but the first time was after only a few months into moving in.
ROSA Esmeria | Overall ExperienceAlways a helpful staff
Mark Megerian | First ImpressionsThe guy who attended to me and processed my storage stuff was indeed helpful and awesome. He was a "good brother" to me and I pray God to keep blessing him.
Innocente Onuh | Overall ExperienceWonderful location and facility. The staff is outstanding, very friendly and professional!!!!! They really made me fell welcomed to Minnesota.
ROSA Esmeria | First ImpressionsThanks for letting me basically live in the storage space as I cleaned out last week. Appreciate all of your help.
GEORGE BEELER | Overall ExperienceStaff was super helpful. They take great care of their customers!
Kristen LeClair | First ImpressionsExcellent assistance!
SUSAN GREGOR | First ImpressionsUnit was very clean. And our workers was very polite.and ask me did I need any help.thank you all at u haul.
Norma Booth | Overall ExperienceSuper helpful and friendly.
Tanya Kulyas | Overall ExperienceOn multiple occasions staff stated they could not find my reservation number, making me feel very insecure about the status of my belongings. Would not recommend. Damage to items in UBOX as well.
Jeanette Rupp | Overall ExperienceI had an excellent experience with the people at U-Haul . I have been with this company and site for 4 years now and will remain with them. They are close to my home and is a climate controlled unit.
ROBERTA C ANDERSON | ReservationHello Your customer service call center does not work. When the location forwards it calls to customer call center and they tell you the sent a message to the local office but they never received it.
Jeffrey Nelson | Overall ExperienceEveryone has been very helpful and courteous
Marsha Salayi | ReservationThis was all last minute planned and uhual was very patient and helped!
Chantel Skala | Overall ExperienceTook the extra time to ensure the UBox hasp was replaced to keep our goods safe during shipmnt
LeRoy Miller | Overall Experience