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Kenith ShupeCustomer Reviews for U-Haul Moving & Storage of Saco
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I just would like to mention that this is the second time I have rented a unit from this facility and I am very happy with the safety, security, cleanliness and find it to be well maintained and employees friendly and polite.
KELLY HAVLIN | Online Move Inthe rep i worked w Lisa i think her name is...went out of her way to help me
Roy Buitrago | First ImpressionsCharged me late fee when said you wouldn’t. Automatic payment taken out same day we moved out of storage unit then a $50.00 move out charge 3 days later. Now you can rerent the unit and get paid twice for the month of March. Doesn’t quite seem fair.
Colleen Jones | Overall ExperienceJennifer was a great help. She made our visit very pleasant. She even gave me my storage refunded in full since I moved out less than a week of payment. Will always recommend this local Uhaul store. The building was a little on the chilly side moving out tho
Jade Whorton | Overall ExperienceHands down the best place I've ever used. Everything here is just so easy excellent managed property.
Katherine Adams | First ImpressionsThe staff is extremely helpful and pleasant to work with
LORI CROSS | First ImpressionsThe U-Haul store was easy, convenient and the staff friendly and helpful!
A.l. Silver | Overall ExperienceEveryone and everything was great. No problems and great service. Thank You
MARTIN MURPHY | Overall ExperienceRespectful and informative clerk
Gail Morin | First ImpressionsWry friendly staff.
Linda davis | Overall ExperienceJennifer Strout was a pleasure to work with.
joseph hurley | Overall ExperienceThe ladies that helped me were absolutely fantastic, and made it super easy!
Jennifer Stonehouse | First ImpressionsThank you from my wife, granddaughter and myself.
MARTIN MURPHY | First ImpressionsReally enjoyed this storage facility and the staff.
Michael Roberts | Overall ExperienceIt was a good place to store our moving things until we had room for them some place. Thank you.
Alan Freehan | Overall ExperienceThe best, bougiest storage facility ever! So safe, well lit, well laid out. Jennifer Strout the GM is a boss & runs this place so well! Can’t say enough good things about her and this facility.
Sadie Sanders | Overall ExperienceI paid for my storage services through to November 30th. When I closed my account yesterday, November 22nd, I should have received a prorated amount back. The staff at this store has no knowledge of this, can’t understand why someone would get a prorated amount back and lack the commutation skills to professionally have a conversation with a customer about this concern. How is it a Maine state law that cable services must give you a prorated bill but somehow U-Haul doesn’t? I am still waiting on a callback from this stores manager from August. This store is the most unprofessional location I have visited. Lance, the guy working there yesterday, said he’d share my concern with the manager however since he didn’t make a note or anything I don’t expect that to happen. There is no way to handle this dispute directly with the office since the manager has an obscure schedule as compared to the stores hours and the rest of the staff isn’t equip to handle any situations other than checking your reservation and taking your money.
KATHERINE ESPARZA | Overall ExperienceStaff was enthusiastic about UHaul and extremely helpful. It was a pleasure to deal with them. They represent UHaul very well.
Joseph Hanslip | Overall ExperienceLady who waited on me was very nice and knowledgeable, this is a nice place for your storage needs
REINETTE BUZZELL | First ImpressionsIt would be better if the sliding door was active until lock down at 10:00. I couldn't get in earlier and had to unload my units through the pass door when the slider auto locked at 7:00. Having been in the door industry for 30 years you can have them locked from outside and active from inside giving access to anyone with a card and auto lock after passing thru with a cart to the dock. Then with a card could enter thru the pass door open the slider and get the cart in and the slider would close. Instead of people blocking the pass door open all the time they are unloading. Simple adjustment to make everything more secure and more convenient for your customers. Thankyou for your consideration.
George Gagnon | Overall ExperienceOnly issue was I was told I was getting a 5 x 10 and I got a 5x5 which wasn’t going to work for me
Michele Lamb | Overall ExperienceThe storage building and unit itself was very clean and well taken care of. I am very pleased with my choice of using Saco U-Haul for my storage needs.
Bradley Druttman | Online Move InFrom the phone call inquiring about storage to the day we moved things in to the day we got them and checked out, everything was smooth. All employee’s we came in contact with were very helpful and friendly. Great experience!
Lisa Bourgeous | Overall ExperienceGood
jeff campbell | First ImpressionsJennifer the manager was amazing she is very kind and patient
FRANCES BROWN | First ImpressionsVery friendly and helpful staff and the storage units were amazingly clean!
Thomas Gentile | Overall ExperienceClean facilities and easy to access. Friendly staff. I am very happy with my choice of using this facility.
Bradley Druttman | Online Move InGood service overall
Leslie Wilson | First ImpressionsVery helpful staff, the carts were great and very easy to use. I would recommend this highly.
Thomas Childs | Overall ExperienceUnfortunately, I was charged a late fee because Uhaul did not auto withdraw my payment from my account - as it should have been. They put a denied access to my storage unit without any kind of notification.
Debra Valentine | Overall ExperienceThe lady in the office. Sorry I don’t know her name is very nice and helpful.
Nabil Sibouih | Overall ExperienceExcellent staff and manager with a very clean facility!!
FRED CASTLE | First ImpressionsStaff is extremely helpful and friendly
Joyce Booraem | Overall ExperienceRude,dismissive,got wrong storage unit and employee couldn't be bothered to help or respond until they opened. Wouldn't show us where truck was but walked the people behind us to theirs. Gave us a key with inclear numbers and letter so couldn't find it and asked employee and she was put out that we asked her.prices for truck jumped at store it should have reflected online
Sally Allen | Online Move InI would have rated everything above average had I received a little bit more respect from someone working there that honestly could not have cared less about what I had to say. This was 1 out of 3 people I interacted with and the other 2 were great.
cameron mann | First ImpressionsAll great. Clean. Friendly. Staff knowledgeable.
William Durkin | Overall ExperienceFrom the first time I called about rental to when I came in to gain access first tome, the customer service was very helpful. Both times was the manager, who works hard to make sure your getting what you need. She was great.
Lisa Bourgeous | First ImpressionsWe could not be more pleased with our UHaul experience in Saco
George/ Katheryn snyder | Overall ExperienceThank you
Terrence Freeman | First ImpressionsWater damaged to a lot of boxes dressers
Dennis Nason | Overall ExperienceStaff was very helpful, professional & gracious! Am very happy doing business with them!!
Birchroy Group | Overall ExperienceThe staff was friendly, helpful and knowledgeable The storage facility was spotless! I really liked knowing a person had to have a security card to get in. The building was well lit and there was enough carts to move things in & out.
kathleen shannon | Overall Experiencethe service tech was the best
George/ Katheryn snyder | First ImpressionsOnly three issues. One employee was rude when the access door was frozen and I couldn't get it open. Two was the pavement in front was not always cleared of ice and snow for easy access. Three, the automatic sliding door didn't always work even when it was on. Other than that the inside was clean and everything else was easy.
Stefani Sellers | Overall ExperienceMy move out date was Friday 3/4/23.
ricky tracy | Overall ExperienceNot enough staff to help all customers but Jen and Rachel were excellent.
Terry Thompson | Overall ExperienceAll of the personnel were helpful and explained the access and exiting well. Thank you.
Alan Freehan | First ImpressionsThe staff were very helpful and friendly.
Margarito Hernandez | First ImpressionsClean facility. Clear directions on how to move about, enter storage etc. store manager, JStrout offers exceptional, efficient and friendly customer service.
Thomas/Jane Maynard | Overall ExperienceThank you Jennifer for all your help
Ian Dethlefs | Overall ExperienceOnly downside was the employee gave me attitude when I couldn't open the door because it was stuck and he literally had to yank it open but he acted like I was stupid for not being able to do it. Very dismissive it wasn't appreciated.
Stefani Sellers | Online Move InI had this unit for 4 years found out 2 years ago about it and told them that I didn’t want it. I did not give permission for a unit to be opened in my name
adrienne dyment | Overall ExperienceAfter a long 11 hr drive reaching the Uhaul Saco facility was a sight for sore eyes. Plenty of room to maneuver the truck. Easy access to storage units that have unloading zones. Tons of dolly carts available and the Staff was exceptional. TY
JEANNETTE RAMIREZ-JASA | First ImpressionsMy unit was infested with mice and as a result I had to throw away furniture, clothing and bedding. When I cleaned out the unit, and had mouse infested trash, I was told there was no trash receptacle. I had to drive to Portland and unload what was salvageable and come back with trash bags to remove what was damaged. I found the desk service technicians little help and indifferent about my situation
Christine Fecko | Overall ExperienceStaff was kind, helping me to figure out about garbage disposal
Yuta Shimotsuma | Overall ExperienceThis facility is well run, clean, and very organized. Love the fact that there was always a new dolly ample to fit a good amount of furniture and boxes. Best move for me was using this facility instead of a Pod.
LEN BERKOWITZ | Overall ExperienceLocation and space
Todd Norcross | First ImpressionsThe climate controlled units are safely in a building with a big elevator. All was well
dori newman | Overall ExperienceImpressive facility. Comfortable temperatures even in extremely hot weather. Clean units and rest rooms, large well lit elevators. Highly recommend
Christine Gula | Overall ExperienceWhen I arrived at my unit I couldn't into my Unit. They sent someone over to help me.
Grace Jameson | First ImpressionsThank you Jennifer you have been so very helpful you made my experience with Uhaul the best.
Linda Revoir | Overall ExperienceDerrick was very helpful and friendly. The building is clean, well lit and the carts that are available are very appreciated
kathleen shannon | First ImpressionsThe Saco U- haul team are outstanding in every way !!! They went above and beyond to ensure my move-in experience was easy and stress free. With gratitude.
Kathleen Witham | First ImpressionsThe staff and facilities were great!
Carleen Bernosky | Overall ExperienceLittle expensive..in thinking of going to the 5×5...I'm very poor and 130 a month on top of rent ..food..etc..takes most of my money..in on S.S...and maybe there should b a reduced rate for displaced Senior American citizens..thank you..peace b with u
Nadine Niedner | First ImpressionsI was very satisfied with U-Haul. I was with them for 2 years no problems
Donna Morin | Overall ExperienceThanks for making it so easy with the website!
Carli Stewart | Online Move InI found that you have a knowledgeable and friendly staff that are dedicated to serving customers.
Lee Gonthier | First ImpressionsVery clean and the building security is strong.
Chelsea Libby | Overall ExperienceReally smooth experience. Staff was really helpful when I had a question about disarming the alarm. Facility is clean and well air-conditioned. Highly recommended.
George Wall | Online Move InThe manager could not be any more helpful friendly and accommodating- it was truly a very good experience- she actually returned our phone calls at odd hours and did everything possible to meet our needs. The Saco, Maine location is really an excellent facility! The place is extremely secure, clean and pleasing to the eye and plenty of space to maneuver your vehicle
John/ Michael- Closen Brunkowski | First ImpressionsWas billed when I closed out my unit. Manager was suppose to contact me and still hasn't and I haven't had a refund yet
BARBARA CHAMBERLAIN | Overall ExperienceCan’t say enough about how helpful and friendly the two female employees were to us as we rented our storage unit. Thanks so much
Deborah/Stephen Bledsoe | First ImpressionsGreat customer with the woman that checked me , very helpful and nice
Sharon Mason | First ImpressionsAlways my first choice.
VAN DONG | Overall ExperienceThe mandatory lock & consequences of loosing the key are annoying.
KELLEY DREW | First ImpressionsI was called on July 4th and left a message that my storage unit was "empty with no lock" and left instructions to call back if I was not moving out that day. I called back, and proceeded to call back everyday following. I was never put in touch with the Saco location and the national distribution center couldn't reach them either. I was not able to confirm that my property was in fact NOT missing until I could go to the storage unit myself on July 9th. At checkout when I brought this up the staff member rolled her eyes and moved on - this issue is not resolved in my mind and spoiled the whole experience.
john Steward | Overall ExperienceEveryone that works at the Saco U-Haul was helpful and friendly. I would DEFINITELY go to them again. Thank You!
Tiffany Caron | Overall ExperienceJennifer stroud was always helpful! She was friendly and helpful, she knew what she was doing!
Sheryl nadler | Overall ExperienceI was thoroughly surprised by how easy the experience was, and how clean and modern the facilities were.
Lucas/Ashley Swinford | First ImpressionsThis is one of the best facilities that I have ever used. The people who work there are very helpful and quick. The building is spotless and very well lit.
John Fantry | Overall ExperienceOutstanding service and value
Sean/Heather curry | First ImpressionsI was there for 3 hours the woman that was there at 8am was complaining to me about how her boss was late and was mad because she couldn't check in people's trucks then I told her what I was looking for for a storage unit she gave me something way to small they Changed my unit 3 times and my info was wrong the only nice thing was Jennifer refunded me my money for 3 hours of fixing the problem the woman with dark hair should not work there she was extremely rude to people
KARLA HUSSEY | First ImpressionsThe storage unit was great and access to it. The only issue I had was when I needed assistance, there was only one attendant working so wait times were longer than expected
Sheila Cullinane | Overall ExperienceOutstanding customer service. Have used this location for storage, truck rental, and moving supplies. Always clean, well stocked, and helpful staff
kate parkinson | Overall ExperienceGood people, clean setting.
dori newman | First ImpressionsJennifer and Angela we’re very friendly and super helpful during my stressful day
JESSICA POYNTER | Online Move InAlwaYs clean and safe! Staff was professional and friendly!
Robyn Tucker | Overall ExperienceI had paid for a dolly to be included with the rental. When I picked up my dolly on Friday (3/4/22) at your Sanford location there was no dolly in the uhaul. This error set me back a day in my moving process as I needed the dolly to move appliances. I then spoke with a very kind lady through customer service who agreed that was unfavorable and offered an additional day for free. The very next day I was being harassed by I believe your general manager of maine or something. It was a woman. She actually threatened my wife and I and said she would track us down to return the truck. After this threat we frantically returned the truck to the lot that night. Somehow in your system it says I owe an outstanding balance to you. Even though I have a bank statement as proof that I was charged. I needed a truck for another day so I just went through pensky.
FAITH BLAKE | First ImpressionsAwesome staff
Gary Schmidt | First ImpressionsWill never use uhaul for anything other than a truck rental and i will make sure everyone i know is aware of all the issues my family and I went through. Im very dissatisfied.
lisa LEBLANC | Overall ExperienceVery clean and well set up to store all of your possession’s. I would not hesitate to store my tools, furnishings and bedding at this facility. The personnel where very knowledgeable and very helpful for all of my needs. Security at its best.
RICHARD DESROBEST | Overall ExperienceThe storage family ws convenient and easily accessible. The staff was friendly and helpful.
Judith Cadorette | Overall ExperienceEveryone that I have spoken to at this facility is knowledgeable and customer friendly. These are some very patient people. They do not try to rush anyone and it seems that they will do whatever they can to make sure that the customer is satisfied before they move on to the next thing. GREAT JOB U HAUL SACO CREW
John Fantry | First ImpressionsNo lines, no waiting. Did everything online and then just showed up and started moving stuff in.
kenneth bryant | Online Move InI use this facility for storage and equipment. I am completely satisfied
sharon nelson | First ImpressionsVery Friendly and Helpful Staff. The facility was very clean.
John Benjamin | Online Move InHelpful and patient staff — one of the best U-Haul experiences I’ve ever had.
DENNISALAN ANDERSEN | Overall ExperiencePatient, helpful staff, both for equipment rental and storage arrangements.
DENNISALAN ANDERSEN | First ImpressionsEven the bathrooms in the storage facility were very well maintained.
MEGHAN STEPHENS | Overall ExperienceThe staff was very helpful and friendly.
Jim Macleoud | Overall ExperienceVery impressive facility and staff. I would use this facility again if the need arises.
Bob Zagami | Overall ExperienceSecurity system is faulty and kept going off even after unarmed.
Alexus Dicent | Overall ExperienceNo toilet paper in ladies room
Jude Trafford | Online Move InMore detailed explanation of the self checking in process for the automated system.
Orley Dossiema | Overall ExperienceuHaul had setup auto pay for our storage unit, that way once the free month was over it would automatically bill us. uHaul failed to bill us for July and August. Forcing our account to show as unpaid. Despite a $2 authorization charge showing on our bank statement - clearly showing that uHaul had access to bill our account. It’s been frustrating to get situated. As we feel that due to uHaul’s mistake, we shouldn’t be billed for that missed time.
Cody Hatch | First ImpressionsInitially the interaction with a certain staff member was not good BUT Lance was always helpful and when I met with the manager Jennifer she listened and helped with the issues we were having. This is a very busy location and they all work very hard and are under staffed. Hope they can get extra help soon .
Gail Paul | First ImpressionsVery helpful staff!
John Glass | First ImpressionsGreat service, facility, and experience.
James Fryzlewicz | Overall ExperienceJennifer Strout was amazing. U are lucky to have her.
DAVID WATT | Overall ExperienceNot leaving as a customer, simply experienced a change in my storage needs and will be returning next week with a slightly larger unit( exciting contract with Life Storage).
Danielle Warren | Overall ExperienceStaff has been very kind and accommodating with a difficult move. Thank you all for your help!!
Christina Shea | Online Move InThe Staff was amazing and helped with any issues I had. Wonderful location!
Brian Cormier | First ImpressionsThe staff there was excellent and met all my needs
Thomas Perry | First ImpressionsThe staff @ Saco U-Haul was great, and the facility is really nice U-haul had an issue in that it confused me with somebody else in their system and initiall prevented the rental from going through, but when the standard customer support from U-haul was evidently failing, the staff reached out "behind the scenes" to expedite the resolution and bring it to a great conclusion - they saved the day and made my experience a positive one.
Jeff Jordan | First ImpressionsThe alarm to my unit never worked. The staff said it would take hours on the phone to fix and with the 3 hour time difference from Maine to Arizona it would be hard to fix. Other than that, I had a good experience and would use U-Haul again.
Peter Higgins | Overall ExperienceSaco, You've gone from being one of the best of the Maine seacoast to being truly the worst. We checked in with a sloppy, rude female and checked out with a lazy, wise guy. You should be ashamed to be in Saco. Your new people bring the town rep.down. ...
Suzanne Reaves | Overall ExperienceEverything is great, the only problem I have is my code to unlock the door wouldn’t work when I tried it so I had to rely on other people who were there to access the door. Not sure if it’s because I bought it and moved in the same day but I would be bummed out if the code still didn’t work after the fact.
Ian Myers | Online Move InThe customer service at Saco facility were great. They were very helpful and courteous.
James Fryzlewicz | First ImpressionsRepresentative was great, pleasant and helpful.
richard/Mary lambert | First ImpressionsAccess hours need to be clearer if they change or are different from posted schedule.
LOURDES ALVAREZ | Overall ExperienceJen Strout was great however, this facility needs more staff. I have had issues with a truck not being available when I reserved it, having their systems down when I wanted one and although it was there, they could not rent because they could not get into the computer. I would not use the auto payment system for storage lease again as I have had an issue with it. Also I can NEVER get anyone on the Phone causing me to have to go in person and wait in a long line to speak with someone as only one person is working there. The place is clean and safe but, they need to figure out the management side of things.
beth skypeck | Overall ExperienceHad to upgrade storage right before moving in. Office employee Hailey was lovely, helpful and the process was efficient.
Dawn/Ted Del Guercio | Online Move InAfter hours access/check-in a bit combersome.
Orley Dossiema | First Impressionsgreat customer service, always pleasant and helpful
Susan StJohn | First ImpressionsVery pleasant and smooth experience.
Bonnie Lee | First ImpressionsWhen filling out the forms why do I need 2 alternative phones and alternative name and an alternative address? I only have one phone name and address. Those should be optional.
Michael Rowles | Online Move InThe staff was great but the computer system was extremely slow and didn't function correctly. It cost me 2 hours of my time, over 2 days trying and not succeeding to access my unit. The card didn't wok properly and they had to disable the alarm on my unit so I could place items into storage.
Peter Higgins | First ImpressionsClean, personable and professional
Richard/Sharon Hailer | First ImpressionsThe front desk person was very helpful!!!
Lynn/Rich Bilodeau | First ImpressionsGreat customer service!! Clean and my experience was beyond my expectations!! Thank you Uhaul Saco-Main St Woohoo!!!
Taranna Mahon | Overall ExperienceJen was professional, knowledgeable, and very helpful. The carts in the storage unit came in very handy. All U-Haul facilities should run like this one.
James ragon | First ImpressionsPerfect solution to a storage facility need. Staff went above and beyond to accommodate us. Great communication with the owner, she was always responsive. Convenient location, easy access. Would highly recommended this place of business. Thank you Jenn.
Joyce Manley | Overall ExperienceStuff got all moldy inside of storage had to throw away a 2000$ couch
scott jurgen | Overall ExperienceMy change of ownership to the unit after my daughters sudden passing was done with security and compassion. I worked with a female associate at the Saco Maine location. I don’t recall her name but she was amazing 💜
Machelle Alves-Graves | Overall Experience7 AM till 7PM don’t work for the working man !
Clay Bubier | Overall ExperienceThere was a disconnect with corporate U Haul and the Saco U Haul with every purchase we made Ordered a truck through corporate, changes to made to drop off location by corporate with subsequent un- known changes to pick up and need for us to drive to Freyburg (2 hours away 1 way) to get our truck. Saco was unable to help. I paid a trailer hitch 1 x through corporate, not received in Saco, and 2 x at the Saco office (?credit card machine not working, they never called me back but froze my account). On a better note the storage facility was very clean and secure. We really appreciated that!
Katie/Michael Hersey | Overall ExperienceIt was good had alittle mix up with the new storage unit but it got straightened out quickly
Susan Cook | First Impressionsthe storage facility was great, and I appreciated the additional security measures added. The next most important issue was Jennifer's helpfulness, attention to detail, and great people skills.
Martha Keyser | Overall ExperienceTHE FACT WE WERE ABLE TO WALK IN, PURCHASE MOVING ITEMS & SECURE A PERFECTLY SIZED STORAGE UNIT ALL FOR UNDER $200 ALL IN 1 PLACE IN LESS THAN A 1/2 AN HOUR? AMAZING!!!
April/Peter Buzzell | First ImpressionsI would prefer opening at 8 on Sunday
Katie/Michael Hersey | First ImpressionsI called 24 hours in advance to make sure our Uboxes were unloaded and ready to pack first thing in the morning. I spoke with the manager/staff twice the day before. When I arrived to unload the boxes at 7am, they had not been prepared. It took 1 hour to get that sorted out, during which time I was paying movers hourly to sit around. There was some miscommunication on the staff/management side, and then very little urgency to correct the issue, which caused scheduling issues for me and the movers I had hired.
willem thomas Fadrhonc | First ImpressionsWe had no problem with the storage unit.
Rachel Bannister | Overall ExperienceJennifer went above and beyond her duties. She was very helpful and made my packing, and moving steps less stressful. I’ll definitely be returning for Supplies. Jennifer was very patient with our questions and details through my families difficult transition.
MARILOU LACHANCE | First ImpressionsThe email I got said access hours were from 5am to 10pm Monday - Sunday and the manager refused to honor that. When asked for a refund I was hung up on. Basically the manager doesn’t know how to manage and I missed an entire day of work to move my things in because she didn’t want to get out of bed and honor the email I got. I most definitely should still receive a refund considering I missed out on a $150 day Bc of POOR MANAGEMENT. I will never use this location again
Brittney Coulombe | Online Move InSafe and clean place
Nancy Mannix | Overall ExperienceToo expensive compared to other units around the area
Jeremy Wickham | Overall ExperienceWe could not find our unit on the 'map'. When we arrived at the site, the site person could not find it either. We took another unit.
Marilyn Rivenburg | Online Move InThe staff was so very helpful, that I was comfortable during the whole procedure. Moving is never ease but storing our home products at this U-Haul helped a complicated task. This was the cleanest and nicest u-haul I have ever seen. I appreciate very one that helped and guided me through the process and would always recommend the U-Haul in Saco Maine. Thank You!
candace madallo | Overall ExperienceAwesome experience renting both a moving truck, and storage unit from this facility. The storage unit and facility are in fantastic condition. I would recommend them to anyone! Thanks so much!
Kelsey Liversidge | Online Move InAlarm/24 hour access pin pad and card slider not working wasted 2 hours waiting for office to open. Office extended rental at no extra charge. Great customer service.
Orley Dossiema | Overall ExperienceThe young man that helped us was so accommodating
BRIAN DUPREE | First ImpressionsSaco facility one of few with lavatory, multiple equipment to facilitate transport and elevator for 2nd floor convenients.
Orley Dossiema | First ImpressionsMoving is stressful enough. These guys help make it easy!
FRANK LUKSEVISH | First ImpressionsThe Employee that helped me was very patient and accommodating and I really appreciated he calm and helpful demeanor.
Francis Brackin | First ImpressionsLater times to access units would be much more helpful.
Trisha Stella | Overall ExperienceAll questions should be answered on the phone so when you get there you can just show your ID and put your card in and pay. There was one person working with 5 people in front of me and I had to wait almost an hour. I'm disabled and wasn't even able to sit down.
cheryl smith | First ImpressionsCustomer service was Excellent the lady you have working the Saco location the best she listens and goes beyond really appreciated in these trouble times
john crocker | Overall ExperienceThe clerk told me my padlock was not acceptable and explained why, then she offered one for free. Great experience
Pascal Cyambarantama | First ImpressionsAdam does a great job here; he was very helpful when I checked in and was able to help when I left my card at home. I will use U-Haul again at this location when needed. Thank you.
Jeannine Harrison | Overall ExperienceCounter poorly staffed at busy times
ROBERT L MURPHY | Overall ExperienceThe guy that helped me was great but his manager did not set him up for success. I purchased a storage unit in the new building and there were no numbers on the doors and the key cards were messed up
Jeanine LaGasse | First ImpressionsI’m sorry but I’ve forgotten her name. Yesterday afternoon I met the most Personable and professional young woman. She was so funny and kind!! You have an execellent person working for you.
Nancy Mannix | First ImpressionsStaff was excellent super friendly and most of all your staff were up front and completely honest! Unlike your local competitors who tried to lure me to their locations with bait and switch sales tact
clarence stewart | First ImpressionsZachary Gentile helped me and he was fantastic. Went above and beyond.
Jacob Leforge | First ImpressionsGentlemen was very helpful and explained things clearly!
Kathleen Poitras | First ImpressionsVery nice facility
DONNA PERRY | Overall ExperienceBoth employees were absolutely amazing! The best customer service skills I have ever experienced, anywhere! Love this place :)
Iris Dennison | Overall Experiencevery friendly
Destinie Chadbourne | First ImpressionsExcellent customer service.
Andrew Booth | First ImpressionsExceptional service, as usual! 150% awesomeness!
Iris Dennison | First ImpressionsJill and her staff were great! U-haul should consider upgrading the computer system. Several times there were issues when trying to make a payment. Thanks again to Jill, she was always smiling!
jeff hilton | Overall ExperienceMoving is a stressful situation. Jim in Auburn,Ed CSR (phone) were super in fixing my reservation . Jill GM @ Main St Saco ME was very professional & accommodating.
Georgianna Haskell | First ImpressionsJill is THE BEST!
molly sinclair | Overall ExperienceFirst everything was great with autopay . More then one unit on autopay they don't take out the money so you get charged late fees plus don't get reimburse once you show them it was set up for autopay
peggy cobb | Overall ExperienceThank you
AMAL ALNADREE | Overall ExperienceIt was super helpful and convenient to store my things at the same location as my trailer rental drop off point. Having the first month free sweetened the already good deal.
Marcus Hayden | Overall ExperienceThey were very understanding but i didnt loke how they couldnt accept lartial payments bexause some people do live off weekly checks and almost evwry where i know of is happy to accept partial payment
Zachary Bishop | Overall ExperienceGreat Service!
molly sinclair | ReservationNone
Yvonne Hamer | Overall ExperienceRepresentatives were pleasant and helpful.
Bobbi Lyons | ReservationThis was an overpriced horrific experience and I will never do it again nor will I ever recommend it to anyone!
Noah Pitchforth | Overall ExperienceVery accommodating
MICHELLE LANE | ReservationVery well run U-Haul location.
Paul Wendzikowski | Overall ExperienceI had a great experience and would use U-haul again!
Emily Silberstein | Overall Experience