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Lensj NavaCustomer Reviews for U-Haul Moving & Storage of Saginaw
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had to spend $5 more for a trailer I didn’t want because they didn’t have the one I wanted. Not happy.
Thomas MuellerNothing
Constance MayesPick up and drop off were easy.
Glen StewartThe app is not user friendly. It would not scan the QR code to return the trailer. After multiple attempts on two different phones, and two different QR codes (the one on the trailer and the one on the pamphlet I was given) I did an online chat, which was not much more helpful, but at least told me I could do it on the website. After logging into my account online, it could not find my reservation and stated that I had no previous rentals. I was finally able to return the trailer by using the number on the order. It should not have taken me over 30 minutes to self check in a trailer. Either make the technology work like it should, or allow it to be checked back in, in the morning, without charging a ridiculous fee.
Thomas EwaldI find it concerning that they take a photo of you and your license at this location but nothing is posted to say this will be done. Nice rented here multiple times and at other locations . This is the first Time I experienced this and the employee said it was being done due to theft . When I questioned it she said the owner says they need to do it and not every location follows this rule but they do .
Amy BoeveSaginaw location was not really helpful in answering questions i had about UBoxes. They were understaffed and not willing to take time with me. The Lansing office that actually handled the boxes were very helpful and the driver who delivered and picked them up was incredible
Garrison BromwellWas told prior to our arrival that they had a storage large enough for my 26ft truck but only had a 10x10 when I arrived so I had to go to a Storage down the street for the other half of my household.
GLENDA Love | Overall ExperienceGreat customer service. Thank you.
raecille brooksSad sad sad to hear about Wendy. Great location with great staff.
Tom MuellerMake sure the running lights on the trailer rental we used work. We had to drive the WHOLE trip with the emergency flashers on...
Gabriel KarpAlways very accommodating and courteous.
david brownI told him I had problems with the chain I think a clamp fell off and chain kept dragging we kept pulling over n tucking the chain up n the straps kept getting loose
rosalinda GarzaExcellent customer service
STEPHANIE SELMII thinks there needs to be running boards on the trucks when I returned the truck I fell out of the truck in your parking lot on my back and one of your workers just looked at me and walked inside I will never use this company again due to your staff.
Kim KeyserGreat experience
eugene fushiOutstanding
arturo aguilarFriendly staff. I always have a great experience at this location. Their vehicles are clean and well maintained.
Heath BobickThe Uhaul employees that I have met have been very good albeit busy. Uhaul’s business practices stink.. My confirmed reservations are always changed, last minute, and terms are changed as well. Looking at the huge number of emails I got from Uhaul, I ended up with 3 different prices. When I returned the vehicle both Uhaul help center and the Uhaul facility were closed. There were no signs or instructions on where to park or what to do. I had to decide if I wanted to pay money for someone to check my vehicle in after sitting in an unsecured lot for 2 days or use an app. The app took a few times to download, and awhile to work through. I have used Uhaul multiple times and have been left only marginally satisfied each and every time.
joe demariaAS LIKE ANY OTHER TIMES I'VE USED YOUR SERVICES YOU GUYS DID EXCEPTIONALLY WELL THANK YOU SHOUT OUT TO TRACY ON BAY RD
Phaedra GissendannerYou could provide dollies to help your customers.move large, heavy objects.
EVELYN JEANGood people doing a great job!
larry greenThe storage was facility was clean well it everybody was professional. I needed to use a truck to move my things. The truck that I use that headlight was not working correctly and I did not know because I didn’t do a check with the staff before I left with the truck and the brakes were skipping, and I informed them as well when I return the truck, but overall it was good
Gloria Ingram | Overall ExperienceGood service. Friendly staff.
Nancy FlahergyThe 10 ft. Truck I rented only had 1 windshield wiper.. the passenger side didn't work at all. I told them I would still drive it because all I was doing was picking up a mattress and would be back in an hour. After the truck warmed up and I had the heat on high.. the inside of the cab smelled like fish.. like dead fish.. I had to drive with the window down. Now I have rented from this location many times.. and the customer service is outstanding and they are fast and friendly. This particular truck was less than pleasant. I would and do suggest others use this location based on their outstanding customer service alone.
JEFFREY SHAWN WILLISAlthough I didn’t have a bad experience with this location, I did have a horrible experience with Uhaul Ubox customer service/department. Never, ever again. I was surprised to come across the number of incompetent agents who cannot help me with one issue 🤔.
Adrianna PhamThe truck wasn’t cleaned off it was covered in snow. There was supposed to be a dolly and furniture pads included but none of it was. However, my issue is with U-Haul itself, not particularly this location because I had to go to this location at the last minute since the vehicle I was supposed to be renting was inaccessible. I was also double charged which I was told I would not be.
Jennifer RichterBetter notifications that someone is in the store room waiting at the checkout desk. The truck I rented had 133k miles on it, inside of cap was filthy and sounded horrible driving.
Matt PriceExcellent,courteous service.
david brownStart to finish everything was great! Even when I accidentally booked for the wrong day it was fixed in no time.
Stacey KorpalAll was sweet. Thanks
Tanya BattieNo issues during this rental. Employees were awesome. This location always provides excellent service.
Christopher RohdeDon’t know lol
John Semetnic?
John SemetnicStaff was very friendly and helpful
Jessica BarnesExcellent service
Danielle OrtizThe windshield of the vehicle was dirty.
Timothy KennedyMy uhaul statement order says drop off on xmas eve but no time stated. They charged me $40 for a late drop off.
Dana ArmendarizThe workers were very friendly and helpfull
Bill KrenzWonderful I wouldn't change anything. The staff was amazing as well.
Aaliyah WilsonRoll door would not lock, and my belonging could have all fallen out.
Cheryl CicaloThe guy that helped me was very professional.
VELMA WILKESOnly complaint is that the staff member then offer a partial refund or a vehicle exchange. Our rental wasn't due back until December 24th. We returned it early because of all the issues with the rental.
Bruce AndresNot charge people extra with no warning of what your being charged 79$ was being held the day I picked up 39.95 for truck gas was 37.50 15$ for coverage 7$ for a dolly I didn’t get and it came to 189 with no explanation I could add that twice n it still don’t add up to almost 200$ they basically charged me whatever they wanted it does not add up on my receipt
Candice ParishQuick easy and reasonable.
Ona Lee HoardBetter customer service...
Matthew WasheEveryone was extremely nice and helpful
Jill RechsteinerThey helped work around our schedule, and kept everything very professional. Thank you for making our move easier.
todd brown | First ImpressionsI placed a reservation for a pickup truck at this location. The day I was going to pick up the vehicle, I received a call telling me that the vehicle I reserved wasn't available and I was going to be given a box truck instead. I was not happy, this is the third time this has happened. When I got there to pick up the vehicle I saw a truck that I reserved sitting on the lot. I asked about that one and was told that was held for someone else. Why was I inconvenienced, why was my reservation disregarded. Your sign says guaranteed reservations, I don't understand why my reservation was not important to be kept
Jay TillmanAlways very courteous and accommodating.
david brownSeal on rear door leaked during rainfall. Boxes got wet.
Matthew WelchThe running lights were not working
Dawn McCallumWasn't expecting storage to be so convenient and helpful staff.
GORDON HAAS | First ImpressionsVery nice & clean highly recommended
ROSE ANN CORONADO | Overall ExperienceOnly one staff seems to want to help all the men I talked to just wanted to rush me off. Unit was smaller then I expected for the price you are charging found a 10x20 for 80 a month...that's not 10 feet height so everything thing can but can fit.
angela green | First ImpressionsEasy to access and employees very helpful! Unit was ready and very clean! Great experience!
Barbara Booream | Online Move InSmells like something died inside the facility
taylor walker | Overall ExperienceAfter using the storage facility for 8 years, i was very happy with the staff, who were always ready to help, the facility itself, and the ease with managing my account online. If I ever need storage again, I'll definately be back.
JIM BOCK | Overall ExperienceSmall unit high prices. I could have and should have found something cheaper.
Heather Sutter | Overall ExperienceSmall issues with pickup and refunds but overall a smooth experience. Facility and staff in Saginaw on Bay Rd were very helpful and patient.
Grant Walles | First ImpressionsOwner Tracey Sequin and her crew were so helpful and friendly! Over the four years we stored our goods here, we’ve been nothing but delighted. On our move-out day, Tracey was gracious and very dedicated to making sure all our needs were met in detail, with a happy smile. Excellent business!
Wes Skinner | Overall ExperienceSimon was a fantastic person to work with! I accidentally rented a storage unit instead of a truck and his humorous handling made me feel ever so slightly less an idiot. He deserves a raise and a promotion!
Connie Johnson | Overall ExperienceIt was a huge inconvenience getting my stuff out of storage February the 14th around 6:00 p.m. because the two sliding big doors did not open and they've been broken for months and the price of the storage is kind of high price could be lowered I left my storage clean
claude wills | Overall ExperienceThankful to U-Haul Staff!! We are long term clients!!
Cynthia Young | Overall ExperienceThe young lady that helped me started out a little rude but moving forward...she was very helpful and informative!
Erica Blackwell | First ImpressionsI was acausted by the associates that work tbere after havi g went through a tromatic event when and with the move to be swarned at fingers pointed iny face called names i didnt stay at uhaul storage i went somewhere else
Thomas Karas | Overall ExperienceWonderful service and people..
DORIS ANN HUMPHREY | First ImpressionsPrice for a small unit way to much
Elisequziel Bauza | Overall ExperienceWonderful clean inside storage unit. Great staff.
Kathy Costello | Overall ExperienceEveryone was friendly and nice and made me feel very comfortable
johnna potts | First ImpressionsTracy checked me in originally and was VERY helpful. The various staff lenders keep in contact by radios and appear to work very well together (no sniping comments). I do not know the young man who helped me with parking my truck as i moved into the storage unit and then who subsequently checked in my rental truck, but he was SO KIND. Tall thin dark- complexion, great smile, wearing a boonie hat. I was so very appreciative of him.
Gayle Jones | Online Move InThe lady that was there I think it was Wendy, in the Saginaw bay rd ,was very nice and helpful, I appreciated her help tremendously, thank you again for your service
OPHILIA GOJCAJ | First ImpressionsWendy and Tracy were extremely helpful. Made the experience enjoyable!
Wendy Wyman | Overall ExperienceStaff were amazing, and extremely helpful. Would have preferred options for larger storage units however, due to location of facility, it’s understood on why that is not an option.
Bonnie Smith | First ImpressionsWe were very happy with our storage unit while we were moving. Everyone was so helpful and prompt if we had any questions. I would use them again if the need comes up.
chris callaghan | Overall ExperienceI was not told that the 24 hour access was untrue. It is only extended hours which no sign even explained what that meant. I need the exact times. This resulted to me getting locked out of the building while I was still unloading and had to take an extra day to unload and drive 5 hours. This entire experience was garbage and has cost me 400 bucks and U-Haul thinks they are going to charge me for miles but I will not or I will get my 400 I am owed. Will never move with U-haul ever again.
Benjamin Mitcham | Online Move InWendy the manager always goes out of here way to make sure that I am cared for and happy with my service at Uhaul. I would also like to say that Tracty greets with a smile and always calls me out by my name!
JON MOHN | Overall ExperienceWendy is the best! And all of her employees are the best!
carlos salamanca | Overall ExperienceThe U-Haul personnel were professionals and courteous. They knew their job well.
Russell Staples | First ImpressionsGreat place and staff... but outside in the winter is a slip and fall begging to happen. The entire area behind the building is not salted and barely plowed it seems. Almost fell several times.
Zachary Drouin | Overall ExperienceEveryone was friendly but my card never worked so I would always have to go in and each time have to wait while they tried ti fix it until finally they would let me in themselves. It was super frustrating especially when I wast tying to grab something quick.
Sarah Marx | Overall ExperienceI did my storage unit online. However I was charged 4 times.went there discussed Iraq and he said I had to wait for the next business day and this was Saturday. Then after my First load because I’m currently in a law suite I took pictures befor and after I left and the first trip! Came back and things where different. Bulta where missing and the storage unit next to me has a unit with electricity running from it to my unit. I spoke the manager about it and she told me The was medication and a fridge that needed to be ran in that unit. Then I told her that just seemed weird because we where not allowed to to that. She said they paid extra and there was a camera in the unit as well. Well why do u need a camera in the unit of you ha e them in ever corner or hall of th storage place? Little writes to me. I asked to change units and I did. Came back to the new unit and same thing. My property where moved and the structure of my unit was different. Very strange and in easy. The workers keep saying no one can get in so it makes me question is it the employees who are messing with the units themself! After I complained manager was very rude and said I couldn’t do anything unless I had pictures. I told her yes and she got mad and Walked off. Why would you be so mad at me about figuring out why things are being messed with? I didn’t want to question any more and could tell she was not interested in my Issue the manager that is. Then they guy that helped me Saturday was nice but when I went on Monday to address my Fees still on there him hisself gor mad and said whatever and walked away.
Amber Woodmore | First ImpressionsThe General Manager, Wendy, was super helpful & pleasant to work with! The process went very smoothly & quickly! The storage faciluty was immaculate! Thank You!
Amy Boone | Overall ExperienceTop notch! Very impressed with the service!
Jeffery Papst | Overall ExperienceWendy and Saginaw team are great! Extremely knowledgeable, friendly, go well above and beyond in customer service.
Kim Bacon | Overall ExperienceNothing else
erika brans | Overall ExperienceThank you Wendy. Wish you were a teacher here and all U-Haul facilities across the USA for EXCELLENT customer service. unit 1625
brandon mcqueen | Overall ExperienceWendy and service team at this location are the best. Go above and beyond Very friendly and helpful Made our experience go smoothly
Kim Bacon | First ImpressionsThis is a nice facility.
Daniel Cardenas | Overall ExperienceVery accommodating
Barbara Taylor | First ImpressionsGood folks here.
Daniel Cardenas | First ImpressionsWendy was awesome
Barbara Wilcox | Overall ExperienceThank you Tracy for all of your help! Thank you for making sure I was well taken care of and had everything I needed!!!
staci tinney | First ImpressionsThere were 2 young men working, and there were quite a few customers returning trucks, they were doing a fantastic job taking care of all customers and keeping them all satisfied. Great customer serv
Barbara Wilcox | First ImpressionsTracey and Wendy were excellent and assisted me with any questions or concerns I had.
Christopher Buchanan | Overall ExperienceThe manager really knows her STUFF!!😊
Jewell White | Overall ExperienceVery helpful! Pleased!
Barbara Railing | First ImpressionsFriendly, energetic and HELPFUL staff here! The storage facility itself is very very clean inside, and the security appears excellent.
Wes Skinner | First ImpressionsWENDY MIER IS AN ANGEL!!!
Cornelius Phelps | Overall ExperienceThe only concern I have it cleaning up right outside of the large door more often. I have seen sharp objects and glass often, and stepped on one which sent me to get a tetanus shot.
SAGINAW ISD | Overall ExperienceShe did a good Job serving me, very friendly :)
ERNESTINA TUPPER | ReservationI am still owed 92.20
Nora Hollis | Overall ExperienceThe staff was very friendly and helpful. The ladies I worked with did a great job.
Helen Gruen | Overall ExperienceAlways a good experience.
Marilyn Patton | Overall ExperienceHaving to pay for night access after paying over $150 a month for the unit is way too high. The access times are terrible, and waiting at the place for help is always too long. I would not reccomend.
Julie Guavreau | Overall ExperienceThe staff is awesome. I lost my pandora bracelet and they found it. Called me right away and put it up until I came and got it. Thanks guys!
Latasha Lawson | Overall ExperienceThank you to uhaul, and their staff all was great.
MICHAEL REIDLINGER | Overall ExperienceGreat service
Deondra Grimes | Overall ExperienceWe were moving from out of state. We needed storage for a few months, then truck rental to move everything out of storage to our new home. This team was top notch, excellent customer service.
LAURIE KUHL | Overall Experience