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Kim ACustomer Reviews for U-Haul Moving & Storage of Sanford
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My appointment was canceled numerous times by multiple locations. I got a call at 830 by the branch manager saying he could get me in if I got there asap. I live nearly an hour away. Because I need the hitch installed nearly a week ago I had to get it done which resulted in me being late to work. When I went to pick up the hitch the Internet was down and caused a bunch of issues with them checking me out. Wasting more time. Then they tried to charge me nearly 150 more than I was quoted. This experience has been terrible and I would never recommend anybody so business with uhaul. The service was ridiculous.
Anthony CGreat service
Meredith T | Overall ExperienceStaff was friendly and kept me uplifted during my visit!
Romecia W | First ImpressionsService and communication was excellent! I have used them 3 times and intend to use them again in the near future! Thank you!!!
Jesus AThe pickup and receiving location were very professional and took car of my needs. Thank You
Leslie MAwesome
Darlene BThe customer service team was outstanding and it was easy to rent and return. Thank you for helping me move.
SARAH SI was not able to use the trailer because the dimensions posted on the website were not the same as the actual opening for the trailer gate. So the trailer was wide enough, but the gate was not. I wasted $60 on a trailer that I didn’t use because of the inaccurate description
Jasin GStaff was extremely professional and efficient.
Van WStorage space was clean. No bugs that I could see. We’ll definitely rent here again.
Lajuane P | Overall ExperienceCaleb greeted us immediately and the rental return was simple and quick.
Mark VAll of your staff are very helpful and always have a great attitude that goes a long way with me!
JAMIL A | Overall ExperienceActually clean and wipe down after each use
Sharnelle Sall good
Brian SUhaul was rusted, door wouldn't close I had to call the roadside assistance. The employees at the location were rude. However, when I called the number provided the man and woman were pleasant enough and helpful. I had to take another day off work because the jammed door but me behind schedule and when asked for something off my bill the girl told me her gm wasn't available and she had no clue when he would be at the location. Overall very unprofessional and disappointing I will not be back. I work with the public (local) and would never recommend this location.
Roshawna Hthank you
Asmaa BDrop off different story. Attended didn’t seem to know what he was doing. I got my paperwork and left after dropping equipment. Only used equipment for two days and have not seen any refunds for early returns.
JAMES TEmployees were very helpful. Building was very clean.
Carlis A | First ImpressionsThe entire process was easy and very quick from start to finish! We were able to get the truck the day early with very little notice and we were able to return it earlier than expected as well! Everyone that helped us was super friendly and very happy to help!
tina cJosh is an amazing person to be a part of uhaul always friendly and very professional. Always there to assist in any way he can, he is the main reason I don't look elsewhere for a lower cost facility. Josh really takes pride in his facility up keeping and customer service satisfaction. Thank you Josh I've never had a great experience with storage facility staff before coming to your location.
JONATHAN P | First ImpressionsGreat customer service.staff are always very friendly.
Randy jI don’t have a problem with the staff. They were friendly and helpful. My problem is with the management and the fact that they do t have enough carts for a warehouse this size. There is only two cart for the entire warehouse, I have to get in there a lot and if they are checked out then that leave me to have to carry boxes approximately 300’ to the loading docks. I’m disabled and can’t do that. The last straw was when one of the two carts was being used by the cleaning staff. I moved out that very week!
Phillip B | Overall ExperienceNote: overall is outstanding, but the cost is a little high. All and all is wonderful to do it again!
daniel v | Overall ExperienceI’m very satisfied. I was irritated by an earlier installation cancellation due to the installers family emergency that I did not learn about prior to my arrival for service. Fortunately, that was the worst thing that happened to me last week. JFS
Mary JNeed to fix the lights in the inside so u can see when at your unit and need to spray for bugs/insects
Jordache T | Overall ExperienceThe lady that was there provided excellent customer service.
shaun bAwesome service
WILLIAM JN/A
Mack HGreat facility. Would definitely use again.
WILLIAM W | Overall ExperienceYour service is great. Thank you
marsha aMobile check out was not available like it said it on the app. But everything else was great!
Yesenia SVery professional and curtious employees. Very good experience.
Gena BWas charged twice for my extra miles, still waiting on a callback, general manger is not being very kind about the situation.
Stevie MEnsure the drop off location exists.
Lesslie GThe associate was very hesitant
Jesse EOnly having one employee scheduled to run the location is rediculous. Although the young lady at the counter was very friendly, and doing a good job of juggling customers, the phone, and having to hook up trailers/ rental trucks, having another employee on the clock would be beneficial.
CHRISTOPHER TAll.was well but needed cart to unload there were none in the loading area. Everything else was smooth sailing.
Michelle B | First ImpressionsStaff was extremely helpful and pleasant. Highly recommend.
MARCIA H | Overall ExperienceThe rating giving was poor due to the system kept crashing during the transaction. The representative continued to say they are updating the systems. Definitely wrong time to implement that. I waited over 35 minutes to receive the vehicle and no other customers were present.
Letitia GThanks for all the hard work you all do
carolyn q | First ImpressionsThe only complaint I have is with the billing of a gas charge that I didn’t owe. But the drop off location took care of that charge for me. I was very grateful for their service.
SHARON C | First ImpressionsStaff more than helpful
Dale F | First Impressionsthe representatives in Sanford went above and beyond in customer service . Thank you Katie and Asst Manager Jen you two did amazing and thank you for going above and beyond.
Mark SGreat job
James BI would like the vehicle to be topped off (Full) at start of rental, and returned by the customer on full, or pay the cost to fill same. It takes that guessing game out from the beginning of the move/rental to get to your destination.
WILL HTrailer wasn’t swept clean and it was wedged between others really tight. Adequate turnaround space needed improvement
Dadriane TStorage facility was advertised as a 10x20x6 but is actually two units at 10x10. One unit that I was given actually had stuff in it that apparently was auctioned but nobody bought it which should not show in your system as available.
Lois H | First ImpressionsEverything was clean, staff very friendly and helpful
Marco LCheckin was fast and trouble free.
VINCENT BVery helpful staff, including a few phone calls.
Nancy B | Overall ExperienceNever clean and needs to spray for small bugs such as roaches and spiders. See several often
Jordache T | First ImpressionsAwesome costumer service from kaleb
Jordache TFirst I had to fight to keep the Junk on the the road tne WHILE TIME FOR 4 HRS. The alignment was WAY off. So I check the tires....80lbs is what supposed to be in them. Only 1 Tire was even close. One was 19bs, one was 30lbs , and the other 43lbs. The One new Tire was 75lbs. So not only was this van neglected at the shop where tires were installed. They were neglected at the u haul dealer. Even correct air pressure didn't help the alignment. 3rd the truck literally smelled like manure, where someone had moved a farm animal or something... NOT HAPPY
TARAANNE LKeep smiling
Gary CThe app is awful. Thank goodness the location happened to be open and a sales associate helped me. Two years ago the app was easy to use but now the multiple rounds of offers to add on to your purchase and waiting on an agent to verify you takes much too long.
Stephanie ZExcellent service, polite, courteous, and helpful people
Lee OTried to report uhaul stolen wasn't assisted all throughout the weekend only to get stuck with the bill for over 1500 extra miles and God knows what else will come from my name attached to this uhaul. Can no longer rent uhauls because of this
Kloiah KOnly issue is that every time I go to the storage units which is rare I see a bunch of roaches
Jordache T | Overall ExperienceThe staff were especially helpful and friendly from help using the facility to renting trailers for hauling.
Derek W | Overall ExperienceUhaul customer service representative Cierra was very kind and helpful. The day I picked up the truck it was dirty and had the wrong gas amount on paperwork. Apparently after my rental, one of uhaul's other workers switched the information in the system for a different truck. I don't know if that's how they try to make money or what. Before I even left the parking lot, the mileage was changing on the truck. I moved 4 miles from my original address and made two trips. According to uhaul's rolling mileage, I used 40 miles but that was completely not accurate. I'm sure glad I pay attention to every detail and contract or else whoever switched the truck would have gotten over on me. PLEASE CALCULATE YOUR MILEAGE IF YOU RENT FROM HERE. WRITE DOWN THE TRUCK NUMBER, TAKE PICTURES OF THE TRUCK AND ALL. I would hate for this to happen to someone else. There was another gentleman there who had a reservation to pick up a truck at that location. He was very fierce because he came from another town and was told the truck he rented at that location wasn't there.
Courtney CGreat place and great people. Very welcoming and checked me in right away.
James GMy renting experience was amazing.
Chanda R | Overall ExperienceIt was very easy to arrange online. The associates at the store were very helpful and professional. I'll be back when I need moving equipment. Thank you!
STEPHEN STruck I had need window wipers. Just make sure everything works well and does not need replacing
Donnie MI had to take MULTIPLE trips from my car packed across from the facility to my unit due to no parking , and no Dollie’s or carts to load my items to and from. Such and inconvenience. The employees didn’t assist and didn’t even inform me of the lack of supplies .
Sarah V | Overall ExperienceGreat service. Friendly staff
Reginald W | Overall ExperienceThe Sanford NC facility is one if the best locations I have ever been to. Customer service one of the best accomodating representatives I have encountered. Clean and well maintained locations.
Voca B | First ImpressionsFacilities were great and staff was helpful and friendly.
Ray F | Overall ExperienceMngr helped us and he was very helpful and professional thanks Mike
Mike K | Overall ExperienceCockroaches even after whole facility bombing.
Steve A | Overall ExperienceGreat Staff
Richard R | First ImpressionsFriendly staff always willing to help. It’s been a trouble free experience.
GARY J | Overall ExperienceWish it was 24 hours
Takina D | First ImpressionsThere was a scheduling problem with a truck, however they made it right in the end. Happy and would use again.
nancy b | Overall ExperienceI really appreciate Josh and his staff. The ladies today were very helpful and friendly. Thank you for you all great customer service and clean facility.
Shonteia R | First ImpressionsI appreciate the customer service staff. They are always available for any questions I had.
Audrey S | Online Move InThank you for keeping my personal belongings safe.
Cheryl G | Overall ExperienceEverything was great, but your prices are really high
Kirissia K | Overall ExperienceI was a happy camper, and if needed again, I would chose you guys
Frances G | Overall ExperienceGreat experience
Patricia l | First ImpressionsGreat location, and good staff. I was disappointed that my rental units are located so far from the loading dock though. It was a 5-minute walk to the unit from the door, and I was paying movers by the hour. Took much longer than I expected to load the units. Also, there was a bit of a fight between the unit owners who all wanted to use the same 2 moving carts.
Richard L | First ImpressionsThe gentleman that helped me with my rental was was professional and knowledgeable.
Stephanie M | First ImpressionsEmployees were very helpful and polite.
cathy B | First ImpressionsExcellent staff very professional
Mike K | First ImpressionsI love that this location is open on Sunday.
Pamela M | First ImpressionsGreat experience
Rosemary S | First ImpressionsThNk you
Tracy V | First ImpressionsThe representative who help me closed my account was great. Amazing customer service. This was a great experience, everyone helpful and kind.
CRYSTAL W | Overall ExperienceThe unit had a mouse I had droppings on my loved one clothes and holes in her clothes from rodent.She passed away so I was storing her things there. This was very disappointing
Ashli G | Overall ExperienceThey are working on getting the lighting fixed in the hallway for indoor storage.
MICHELE M | First ImpressionsGreat location and wonderful staff!!!
JOHN W | Overall ExperienceStaff was very helpful and friendly. Everything was a breeze getting my truck and storage unit. Thank you to all the staff members.
Yolanda S | First ImpressionsGreat Staff, very kind and professional.
Delmar T | First ImpressionsEvery one was friendly kind and professional
jasper a | Overall ExperienceGreat customer service
Catherine B | Overall ExperienceThe staff was always friendly and helpful any time I had a question or problem. The contract site was very clean and in good shape. If I ever need a storage solution Uhaul is where I'll go.
Gary W | Overall ExperienceU should be able to have access to your belongings 24/7
SHARON B | Overall ExperienceWe were there 4 years with only a few minor issues . The staff was so great
Pamela S | Overall ExperienceVery helpful associate at store
WILLIAM W | First ImpressionsI received stellar service and U-Haul definitely facilitated our move from Arkansas to North Carolina.
Akisha D | Overall ExperienceI was given exemplary, professional service.
Akisha D | First ImpressionsGreat, clean facility. I just wish it had 24 hour access. Sometimes getting there by 10PM was hard. Overall would recommend
Alejandro R | Overall ExperienceRestroom was dirty, but everything else was great!
Adams H | Overall ExperienceJoshua Powell and his staff Gen, Kaleb are the fine People's I had the pleasure of them taking care of me. I know it's more that work there, but they was always available when I go in . U Haul should count it a blessing and honor to have such find Employees. They are Kind, Caring , Patient, Very Friendly, loving, people. Thank you Joshua and Staff.
Virginia B | First ImpressionsJosh and his staff do a incredible job from start to finish!!! Highly recommend!!!
ROBERT S | First ImpressionsBuilding was very nice. Bug and rodent free. Customer service was excellent. Very nice and friendly professional employees.
MARILYN B | Overall ExperienceI have been very pleased with care and storage of my deceased sister’s property no issues with storage at all. I definitely recommend Uhaul storage. I will l be using them again in the near future.
Teressa F | Overall ExperienceGreat facility and staff! Price of unit rental was too expensive
jimmy W | Overall ExperienceI said No to the storage access hours bc I had planned to move some boxes out of the unit after store hours but my U Haul swipe card couldn't be recognized so I had to wait til the store opened the next morning which threw me completely behind moving out the storage unit. Thankfully, I was allowed extra time to move out. Another time we rented a unit & the monies were automatically drafted off our debit card which we never signed up for. I mention this bc I overheard an employee talking on the phone to a customer that had the same situation. I remember the employee saying to the customer... Unfortunately, that happens a lot. U Haul has to fix that problem bc people hv their finances in order to do other things. If they want the monthly payment drafted from their debit card then they would sign up for it. It's not cool to hv monies taken out of a person's account uneccessarily.
Ricardo D | Overall ExperienceThe facility is secure, well light and convenient. The staff are friendly and willing to assist whenever needed. It has been a true pleasure working with Uhaul storage of Sanford .
Karen B | Overall ExperienceThe young man was above Excellent
harrow a | First ImpressionsGentlemen on the phone was helpful and worked with our schedule
nancy b | First ImpressionsThis U-haul facility was great for my needs. It was clean, bug and rodent free, hours are great and so is the staff. I got my first month free for renting a truck and kept renting for 2 years. No complaints.
Hollie F | Overall ExperienceVery pleasant and nice staff I would rent again when needed
Alice W | Overall ExperienceAwesome staff and location. Never once worried about families personal and most treasured items. Thank you
Robert C | Overall ExperienceEvery visit, all employees were kind and helpful! Easy process to start and just as easy to close out! Thank you!
shauna j | Overall ExperienceI lost my key and I'm not able to come to check on my things. Is there a way that I can get the keys replaced? You guys are great!
Sherry T | Overall ExperienceSierra was very nice and helpful in accommodating me in the search for a storage unit. Thank you!!
Vanessa W | First ImpressionsI tried to cancel the auto payment, but it didn't accept it online. And took out the payment, and rented it till November 23. We are back at home and moved everything out October 29, 2022. May I please have a partial refund for the time 30 October through November 23, 2022 I didnt find out the payment had been processed until i turned in my keycard to staff and got a receipt.Now I'm being told I not only can't get back in my unit or get a refund for the remaining month! I'm feeling like I have been Robbed! Natalie Steilen #910-801-6218
Natalie S | Overall ExperienceThe customer bathroom was in constant state of mess and/or unrepair, that it was perpetually unusable. It has to have been the worst bathroom I've seen in at least a decade. Other than that, there are no complaints; the staff was quite decent.
DANIELJOHN M | Overall ExperienceRoaches were everywhere in the facility and in our belongings. I'm very disappointed!
Orlando S | Overall ExperienceThe best, most efficient staff!
Amy M | Overall ExperienceThe staff was informative, helpful and answered all my questions. The facility was clean and the climate control was a double ➕️ ➕️. My back was saved by the courtesy carts. They was a pleasant bonus.
Patricia W | First ImpressionsThe service Representative at the Sanford NC Uhaul was extremely helpful and courteous. He helped with everything during my dropoff and helped with my storage needs. He's a real good worker and should be acknowledged for his great service.
gary W | First ImpressionsThe staff was very helpful.
DAVID E | First ImpressionsI really like the storage facility but we had gotten one because it said it fit 2-3 bedrooms whoever made the categories did not estimate the living room, laundry room, dining room plus bedrooms and so you thinking you getting a storage that fits a home with 2-3 bedrooms and it was two small need better explanations or estimations to what size unit you made need and this site said split units on website and they don’t even had that unit on site at all. Need better advertisements of unit so you can picked what’s more accurate for you.
Olivia P | First ImpressionsAfter an annoying experience with the uhaul call center, Josh went above and beyond to resolve the issue and get us a unit reserved. Upon arriving Jen was welcoming & friendly and went above and beyond to make sure we had everything we needed.
Alisha H | First ImpressionsFriendly knowledgeable staff very helpful
Rodney S | Overall ExperienceFloors were very clean, staff was great, and customer support amazing. However, it seems that people are dragging roaches in the storage facility and we saw big and small ones. There is possibility that some got in too our stuff. Not sure the fix for it, but definitely a problem. Maybe occasional walk through with roach killer would solve the problem.
Andriy M | Overall ExperienceHad a great experience.
Jessica M | First ImpressionsThank very much to all staff members. I used towing , storage and purchased many items for moving. Great experience every time.
FRED D | Overall ExperienceThe staff were super helpful helping arrange things, even with a same-day reservation!
Paul C | First ImpressionsEveryone was so nice!
Nashaunda L | Overall ExperienceEverything was good as always
Shonda M | First ImpressionsSome longer carts would be helpful.
Ronald C | Overall ExperienceEasy move in process, easy move out process!
Jacob G | Overall ExperienceAlarm system works but no one comes out to look, they just reset it. I guess I must have missed something when I signed up about logging in during regular hours.
david d | Overall ExperienceEveryone was so courteous and friendly. The move in experience was great! The facility was clean and maintained very nicely.
Nashaunda L | First ImpressionsI was sick with covid u sold my things. I will be suing
Letonia T | Overall ExperienceVery Good ,Very good customer service.
Steve G | Overall ExperienceDesk person was polite but not very helpful I was new to the facility and needed help finding my unit. The woman at the desk didn’t walk me to the unit and I had to return to the office to ask for the location. She highlighted an area on a sheet of paper and handed it to me. Once I finally located my assigned unit it was secured with 2 locks and a tag for non payment. I walked back to the office and told her the unit was locked and she assigned me another unit. I asked if there was one closer and she said no. Upon entering the building there was trash everywhere! This was a horrible experience and I honestly don’t feel comfortable leaving my belongings here. Please KEEP THE BUILDING CLEAN and properly train staff.
Ronald J | Online Move InI just have to give a glowing review about one of your employees, Sierra. Sierra have a nice warm welcome when I entered the building and helped me find the best unit to fit my needs. Not only that, but expressed some concerns over going in a separate building alone and asked about rolling carts. Sierra walks with my to the other building, helps me find the unit (awesome location that fits my needs and limitations) and then helps me unload my car and roll items back to my unit. She went so out of her way. She was incredibly friendly and caring. She even gave my dog love. The prices are fantastic, the facility is clean and the employees are great. Sierra thank you so much for everything today!
Alexis S | First ImpressionsStaff always helpful and friendly
rudy w | Overall ExperienceI love the storage safety n people there r very friendly
Betty S | First ImpressionsHospitality was awesome quick service
wanda r | First ImpressionsI was never actually in the unit. The two units I do have are fine and I expect to be moving out in a few months. The manager, Casey Griffin, is exceptional! Her staff, though not always able to provide answers or resolve a problem, are always very friendly and they do try their best to solve problems. I will tell you that the experience of renting the u-boxes in Napa was nightmarish and I would never use the service again. Why does this matter? Because my husband and daughter are moving here in March and they won’t be using U-haul because of problems I had. There are multiple options for storage in this area and I will compare them before choosing one. Thank you! Kathy W. Kirkland
Kathy K | Overall ExperienceQuick response to needs and provided services in a timely manner. I would use them again.
Beverly W | Overall ExperienceThanks respectfully company and employee’s
James P | Overall ExperienceGreat place to store and protect your personal items
Jordache T | First ImpressionsCommunication skills could b better amongst employees and customers, but overall a great place to store and protect your personal items
Jordache T | Overall ExperienceFantastic customer service.
JOSEPH C | Overall ExperienceGreat Staff and facilities . I rented a large truck, a Storage facility , and a appliance dolly. Staff GREAT 👍
Steve G | First ImpressionsSome type of rodents got into my clothes and linens. And the bathroom was always dirty. The prices are way too high. And when you call to try to reach someone it’s hit or miss. I left 3-4 messages about an issue and no one ever called me back.
Aileen C | Overall ExperienceI must say this, that this time Uhaul most definitely exceeded my expectations. Mr. Joshua, was as always very kind, respectful, kind, and very knowledgeable. What he promises he delivers them. Thank you U-Haul for having Joshua as a part of your team. You definitely need promotion and more money. Thank you Joshua for being so awesome.
MARCUS C | Overall ExperienceAn additional access door on that long side would have been most helpful. As it is, someone with mobility issues might find it difficult to come & go. Loved the young lady at the front desk; she's a keeper.
Jackie H | First ImpressionsI was told online that this was a drive up and store facility and when I got there it was not. The only available storage was a good 300 plus foot walk from the loading dock. Carts were provided but to have to make several trips would not be convenient for me. The staff was good and told me they would cancel my reservation. It threw me for a loop because I am military and I thought everything was set. Now I am scrambling to find storage.
CHADWICK A | First ImpressionsOMG to say Casey is GREAT at what she does is an understatement…. I called several different Uhauls places and got the Uhaul call center which I got a call back from the local site saying the call center has overbooked them and they needed to change my pick up time. I took a chance and called Casey’s store and was told to come on and a truck would be waiting for me.. Got there and she made it happen .. our other storage plans fell through and again I called Casey and said hey I need storage and she said I got you when you get here … she is a problem solver .. and worked to make her customers happy… what stood out the most is when she explained something to me and my response was really Casey you should have said this and she said “but I will not go home with that on my conscious because that would not be the truth “.. she was a blessing !!! I’m sure she will be my go to Uhaul site in the future !!
CASSANDRA W | First ImpressionsCordial staff and easy registration process.
Beverly W | First ImpressionsCouldn't be more happy with their customer service. Friendly and very helpful staff!
Armando O | First ImpressionsCasey was extremely helpful and kind. Certainly felt at ease if I needed any assistance or had any questions!
Justin T | First ImpressionsI used this location as a drop off for my trailer, I picked up a trailer and I rented a unit. All the staff were super friendly and very helpful. The forgot to check my unit out when I moved out and I was charged, but when I went in to talk to them about it they were very apologetic and helpful. They made things right. This location is very bust and deserve to have more staff on! Thank you for all your help!
RICHELLE H | Overall ExperienceJoshua the assistant manager made everything worth while. I needed 10 by 10 storage and they had none. He combined two 10 by 5 for me and give me a month free on both of them. His customer service wowed me for sure.
MARCUS C | First Impressions😁👍
Guarionex M | Overall ExperienceThe staff was very tentative and patient. Worked with getting me a good spot to store goods. Got help with backing the trailer up as I"m a rookie :) Thank you kindly!
Aaron L | First ImpressionsThe corporate stores are far superior to dealers. The Sanford storage location - Josh & Caleb were so helpful in getting me a unit that would hold all my belongings; there were several issues with reserving online but they got it figured out.
Karrah Z | Online Move InOn two separate occasions, the employee(s) tried to say that my debit card was not on file when it clearly was. This was confirmed by Kaitlin. The first time it resulted in us leaving our things in the truck overnight, Just so happened we had a lock. The second night (last night) that guy tried to say we didn’t have a card on file , according to my Son ( I was not with him) the guy was dropping the “F” bomb repeatedly. My son was there with just his girl friend. The guy gave him an upstairs room , knowing he was by himself with a hutch and a five piece dinette set. Having worked all day, my Son asked if he would help him really quick and was told no but if he hung around for 2-3 hours he would help him when he got off work.
Deborah K | First ImpressionsU haul has been pretty reliable over the years, please keep up the good work
Evan S | First ImpressionsWhile the staff was helpful and nice, we had an issue with the storage unit we initially reserved. We had to get another unit. We were on a time crunch and 30 minutes was wasted trying to find a unit that was available for us. Thankfully the staff was super friendly and made accommodations. I think that uhaul needs a better system to make it easier for staff and in the future, they don’t run into the issue of people reserving units that aren’t actually available.
Abraham N | First ImpressionsThe unit we reserved wasn’t available . Offered much smaller units that had water inside of them and in many different places! Used movinghelp.com and had to pay them for the time it took to figure everything out so we are out of that money! Very displeased, the initial gesture from uhaul to offer a free month of storage with a rental was great but it turned out to be a disaster to secure storage coming from a 7 hour drive.
Tiffany Z | Overall ExperienceCasey was awesome!
Marcelo M | Overall ExperienceMy code didn’t work initially, then my unit was already claimed by someone else. By resetting my unit I suppose is the reason my code didn’t work the next time I re entered the building and had to wait for them to reset it. The alarm went off every time I opened and closed the door to my unit. I was disappointed in my experience
Krystle W | Online Move InSuper helpful
Marcelo M | First ImpressionsEverybody was super friendly and nice
RICHELLE H | First ImpressionsThe finest run facility I have used during my entire move.
DAVID M | Overall ExperienceI rented 4 units for several months getting ready to move cross country before finally renting a trailer to complete the move. During that time I had the opportunity to work with the entire staff at one time or another from moving in, purchasing moving supplies, coordinating my movers for the load out, and renting trucks and trailers. Everyone was always polite, kind, professional, and willing to go the extra little bit to make sure that I had everything I needed and was able to get done what I needed to be able to move and store my belongings. From the GM (Casey) on down it was a wonderful experience and made at least one part of moving convenient and hassle free. Would recommend this location to anyone in the Sanford/Fort Bragg area that needed storage or moving supplies/vehicles.
Vincent B | Overall ExperienceLadies at the front were very professional and helpful. Great customer service!
RICHARD F | Overall ExperienceStaff was very courteous Thanks
Buddy G | Overall ExperienceCasey was great and very friendly
Amanda S | First ImpressionsI had put above average rating, but there are 2 huge issues I have to note, and after writing them out I dropped it to average. 1) the alarm in the storage area. Doesn't seem to be any rhyme or rain why it goes off, but I was there laying for 2 hours and it seemed to go off every 5 minutes. It's ear piercing, which is good, but when there are several people logged into the system, it shouldn't go off that much. 2) I didn't expect to be as tall as the ceiling in the locker. Very low height, and one has a pole right snack dab in the middle. That made loading furniture difficult. If I only had that locker, would've been impossible. Clean, well lit facility. Friendly staff. Lockers were supposed to be picked for me before I returned with my stuff, but weren't. Good thing I got there early enough to do all the selection process before my moving help arrived.
Brent E | First ImpressionsI was not thrilled with my customer service experience. The day I moved in I stated I would be out of state and did not need 24 access only for the next 2 days to bring my stuff into the facility. I had trucks and people to help me unload my house and put it into storage it would have taken hours. I got there and was locked out. So my man power and trucks had to go to work. So it took me 4 ,12 hour days. I was late moving had to rent a truck and lost 3 days of work. The GM told me that they already compensated me with a free month of storage so she did not give any more. I lost over 600 just in salary not to mention the truck rental which I had to get somewhere else no deals cut. All from misinformation about access. Storage facility is clean well kept but they are more about money than customer service.
Christina O | Overall ExperienceCaleb was a great help he answered all my questions and really was very knowledgeable of the storage process. His acts of kindness was top notch… perfect attitude. Got customers checked in and out in a timely fashion no waiting in long lines. After moving an packing for 7 hrs he definitely greeted me with a pleasant smile an kind acts 👍🏾 He ROCKS Sincerely Teresa Goldston
Teresa G | First ImpressionsUHaul is the number one equipment rental company there is. The friendly staff goes beyond the scope of customer service they treat up like family.
Jesse E | First ImpressionsMy card didn’t work most of the time I accessed my storage unit. This set off the alarm system
TWANA F | Overall ExperienceNeeded storage, walked in and within 10 minutes I was loading my equipment in a storage room that perfectly fit my needs. I have nothing but good things to say.
DAVID M | First ImpressionsCasey was nice and her customer service was GREAT!! Thanks again!
Jasmine J | Overall ExperienceSanford U-Haul was great!! Outstanding Service every time!!
TINY J | Overall ExperienceComputer system needs updating. Was given 2 units that were supposed to be available but both had red tags stating they were locked due to non payment. So they weren’t really available. Now I have no storage unit for upcoming move.
Kiona J | Overall ExperienceCasey and Neil were very helpful and friendly. The facility was clean and being able to use the carts while unloading was very nice.
Teresa E | First ImpressionsI use Uhaul for all my moving needs. Very friendly staff at the Sanford, NC location and very professional.
Ladonna B | First ImpressionsOverall the location was clean. My unit had oil leaking from the adjacent unit. The manager gave me a pack of furniture pads to cover the spill. It worked. The outside of the building has trash all around. The outside space could be maintained better. Otherwise satisfied.
Amy W | Overall ExperienceFriendly staff. clean facility.
Bob A | First ImpressionsNo additional comment needed
Torrie P | First ImpressionsCasey was absolutely awesome! Very friendly and the process was quick and smooth. My husband and I only needed a unit for a few months, no problem they were on it!
Claudia M | First ImpressionsThe staff was friendly and very understanding and they met all our need.
Charles B | Overall ExperienceI'm grateful to have storage that fits my needs. Finding dead roaches was not instilling confidence in how much they take pride in cleaning. The outside bays have so much trash and glass, there's others obvious garbage in the area for recycling of others things which everything in that area is garbage dirty and probably attracting more bugs and worse maybe rodents. I also didn't get my deposit returned to me seemed this is the second place in a month that's done this. I still haven't gotten my deposit from the facility I dropped a uhaul trailer at in Medford Oregon! Plus, the trailer I contacted for in Medford to come to NC ended up with a flat and the tire expert told me that Uhaul should've never allowed that trailer out of the parking lot, let alone travel the distance I had to. Now Uhaul owes me $120.00 that I'm sure I'll never see. Uhaul used to be on top of their game 100% and there's no excuse for the decline in all areas if customer satisfaction. I think it's time for me to look into other options if this is the new normal for all Uhaul locations because I've dealt with nothing but worse service since I left the Uhaul in Charlotte earlier this year. I'm very disappointed!
Michele C | First ImpressionsI need to access the storage after hours and couldn’t ! Disliked that.
Destiny K | Overall ExperienceCustomer Service guy was awesome!!! All of them were nice though.
Reginald S | First ImpressionsThe manager, Casey, went above and beyond for the customer
Edward D | Overall ExperienceOnly concerns were staff losing truck / storage reservations and alarms going off continuously while moving in the storage facility.
William B | First ImpressionsWhat could have been a horrible moving experience, was made pleasant due to the resourcefulness of manager, Casey Griffins. I believe that Casey is an asset to the organization because of: high level of professionalism, ability to diffuse situations, caringness, humility, and just being a genuine human being. I hope that Casey will one day be afforded the opportunity, to positively impact staff throughout her region.
MAXINE H | First ImpressionsContactless loved it
Aurthur B | First ImpressionsThe staff were customer needs oriented. They made me feel very welcome, took their time helping me. That’s awesome customer service! The facility and grounds were clean and well maintained. Interior was comfortable, well lit and odor free. I will recommend this facility to anyone that inquires. And the bonus was first month free! Awesome job guys.
DEBBIE L | First ImpressionsEveryone was so nice and helpful! Will definitely recommend to anyone in need of a storage unit!
Andrea B | Overall ExperiencePerfect experience!
Margaret H | First ImpressionsGreat staff. Very helpful. I really liked the dolly to help move I and out. Very easy to unpack due to backing right up to the door.
Kimberly R | Overall ExperienceEverything was great however I was under the impression a lock would be in my unit there wasn't one so we had to go buy a lock.
Michelle B | Online Move InSuper nice staff very helpful and kind.
Kimberly R | First ImpressionsLove this uhaul location and access. Tjs for everything
Linda J | Overall ExperienceThe staff were super helpful and friendly. The place was organized and clean.
Crystal Y | First ImpressionsYour storage unit it gave us cockroaches BAD! Hated almost everything about that place! Except for manager Casey she was the most helpful person there and was very understanding and caring employee!
BRE C | Overall ExperienceFirst staff member told me we could have our Uboxes moved to storage area anytime during business hours and no need to schedule ahead of time. Second employee told me we needed to give a 24 hour notice, so I gave 72 hour notice. Showed up at 0730 and staff member informed us forklift operator doesn’t start until 8:30. Wish they would have told me this when I scheduled. Then staff member couldn’t find our storage unit reservation so we spent time getting that set up. 8:30 comes and no sign of forklift operator so employee texts him and was told he’s on his way. Operator did not arrive until 9:10or later. We waited until 9:30 and no sign of boxes, went to office and no one told him we were waiting for boxes. He was very polite and got the boxes moved quickly. Staff members need trained on dealing with Ubox customers because every time I spoke to someone, I was told something different. I have also tried for 2 weeks to talk to Kasey about getting a discount and I’m always told she’ll be in at such and such time, but when I call she’s not there. I spent 2 hours waiting around for our Uboxes due to poor communication by your staff. I would like a 20% monthly discount for the inconvenience your team caused my family. Thank you, Sandy Henry
Sandy H | First ImpressionsThat place is so nicely kept I wanted to move in.
AL J | First ImpressionsVery clean and pleasant staff
Coleen L | First ImpressionsThere was rap feces all over my furniture and drawers very nasty I as assured there would be no mice rats or roaches if I paid for the temperature controlled rooms. I have to throw away thousands of dollars of furniture
Jimmy K | Overall ExperienceThe entire staff at this Uhaul facility are excellent, helpful and friendly. The door in one of our storage units was out of its track and we couldn't open it. One of the employees helped us open it, but we couldn't close it. Had to empty it out, the same day we paid for it. The manager did provide us with a refund.
Ed W | Overall ExperienceVery professional and very helpful staff. I would highly recommend.
JOIE G | First ImpressionsAfter searching for my storage locker for 15 minutes even with the map I found it to not have elevator access for the second floor as well as there was no lock inside the unit as stated in the instructions. At this time I was not able to move into the storage that was rented. I would like to be contacted by management to resolve this.
Larry L | Online Move InThere is a big deal that if you rent or lock-in a truck rental the storage is free for the 1st month (it also can be rented only month). I locked-in the truck on Aug 8th having the storage as well. Yesterday during the check-in the system was charging full cost. Needs to be reviewed.
Thiago F | First ImpressionsThis facility was fantastic. Everything was very clean and secure. The staff was great and willing to help when needed.
Rebecca W | Overall ExperienceAnthony was very professional and he went way above and beyond with helping us with the storage we required. He thoroughly explained everything about the storage units. The storage facility is very well maintained. I will be using his Uhaul facility for my future needs and will highly recommend it to family and friends.
Ed W | First ImpressionsStaff was extremely Friendly and helpful.
Joseph T | First ImpressionsSuper friendly staff! Clean facility with easy access.
Laura O | First ImpressionsThe young lady that helped me was very kind and helpful. Made sure i was taken care of before I left and i really appreciate that.
Terence N | First ImpressionsHave knowledgeable veteran staff in your office at all times to wait on assist and help customers. It is managements responsibility to properly and thoroughly train individuals to do their job effectively In order for them to effectively thoroughly and efficiently take care of customers without delay. Please and thank you work the evening and weekends and help your employees be better the excuse I’m new is no excuse at all!
Terri M | Overall ExperienceAnthoney was great his current employees not so much. You can tell where they were lacking the same knowledge and customer service as Anthoney. If he could be duplicated it would be an great experience fore everyone.
Taijah B | Overall ExperienceCaleb was very friendly and accommodating!
Anthony W | First ImpressionsHorrible storage unit rental in Sanford NC Staff compromised another customers privacy and experience Concord NC very unprofessional left me standing in the store alone
Jennifer E | First ImpressionsEverything was great. I only stopped renting the unit because, like a lot of people during this current crisis, I lost most of my income streams and could no longer afford the cost.
Thomas B | Overall ExperienceThank you! Well maintained and great service!
Jennifer S | Overall ExperienceVery clean and helpful..
Shelia C | Overall ExperienceAll the above are true, however the actual customer service was not friendly. Once it was our turn the gentleman behind the counter did not say good morning or even say how can I help you. He gave us a what do you want look and then no thank you or have a good day.
Joseph V | First ImpressionsThe turnover rate was high and lack of communication. I had tons of mouse poop through my storage unit. I started making complaints 8 months ago and nothing was ever done. I’m extremely dissatisfied with everything. I would report it to the person inside and was told a manager would contact me. I wouldn’t get a return call. I even made the complaints through customer service and they would send an email to the site manager. As per usual no return call. I paid way too much money for the terrible service from the staff and the fact that the mice had torn stuff up and pooped on my stuff. Moved everything out on 2/22/2020. At this point I will not recommend unwilling to anyone. The experience was the worst I have ever had with a storage place. Please contact me if you have questions. 919-353-4424. But I’m sure this will be not get the correct attention also.
Nichole F | Overall ExperienceFast and courteous
Shelia C | First ImpressionsKeep up the great work and service. Thanks
James P | Overall ExperienceExcellent
Diane H | Overall ExperienceGreat experience
Jennifer W | Overall ExperienceThis is not Cathy and is not Cathy's email. I called yesterday and had the email removed from her rental contract. Yall people are about as stupid as they come.
Cathy P | First ImpressionsStaff was extremely friendly and helpful on the phone as well as in person. Facility is immaculately clean.
LORI E | First ImpressionsStaff is very helpful, explains everything perfectly
Penny F | First ImpressionsGreat service
Shelia L | Overall ExperienceReceptionist was excellent. Units hallways are small.
DERRICK C | First ImpressionsA+ service
Cody W | First ImpressionsMy only recommendation is the mattress mover that you have at your local site, to rent it to local handicap folks like myself to move local. I know you will make money..
CINDY J | Overall ExperienceHelpful and professional service.
Mike D | First ImpressionsCustomer service was great.
John W | First ImpressionsVery easy set up , went in picked my truck up I had on reserve and rented out a temperature control unit up as well same day , and I was done
James A | First Impressionsnone
Kiona J | Overall ExperienceThank you...
GLEN m | Overall ExperienceThis company is very nice with great employees and customer service. I got everything I needed thank you.
Deangelo Y | First ImpressionsSmooth transaction.
Jamie H | First ImpressionsFast easy process
Tesha B | First ImpressionsOur first encounter with Jamesha made our time there perfect. She was courteous professional and went over and above to help us solve our issues. She is a keeper. Thanks Jane and Anthony Littrell
Anthony L | Overall Experiencethe folks were very nice and the storage unit we rented was real clean
CINDY J | First ImpressionsJamesha was very very kind and helpful. She is a keeper!
Anthony L | First ImpressionsGreat customer service. Very clean facility. Made a big move easy.
GERARD F | First ImpressionsNeed more employees on the the weekends. This place can get very busy!
Evan T | First ImpressionsLeslie went far beyond great customer service. I phoned several times with general and specific questions and she was always courteous and professional. Wonderful representative for your company.
mary l | First ImpressionsGreat, and swift customer service, courteous kind, efficient, accommodating, prompt, knowledgeable, clean and organized
Terri M | First ImpressionsMaybe the double doors can be open until 10pm. And have a automatic lock system in place .
Marcy H | Overall ExperienceMy unit was too far from an exit.
BARBARA B | Overall ExperienceStaff was lazy and non-professional both in person and on the phone. I would never recommend this place to any of my Sanford friends or family.
zach m | Overall ExperienceVery happy with my experience there. Leslie was nice and helpful even though she was the only one there. Very impressed with the speed she loaded my U-boxes, helped customers, and got me on my way.
Mathew N | Overall ExperienceGreat customer service and facilities are awesome!
ERIC W | First ImpressionsStaff very friendly and was able to answer any questions I had
LaToya L | Overall ExperienceFriendly staff was very helpful dropping off and choosing a storage unit. Would definitely use them in the future as well as recommended them to others.
Amanda A | First ImpressionsGreat efficient, knowledgeable, professional service. Great customer service and clean facility.
Terri M | First ImpressionsGreat Customer Service.
TYRONE H | First ImpressionsFrom start to finish, customer service was very impressive
angela p | Overall ExperienceI was told I had rented a climate controlled storage bin and it wasn’t and I had mold on my furniture
Ben H | Overall ExperienceGreat staff & Mgr
Kimberly S | Overall ExperienceLeslie the manager is fantastic.
Amanda D | Overall ExperienceExcellent service!
mark g | Overall Experiencei love it
Tonia T | Overall ExperienceThe facility and staff was wonderful.
Phillip K | Overall ExperienceI had an issue when first got storage unit but the Mgr took care of the problem. very clean and safe facility
ALICE B | Overall ExperienceMy stuff was destroyed inside the unit and no help of care was given about this.
Lesley W | Overall ExperienceFacility clean and well maintained at all times while we rented. We felt secure going there.
SYLVIA L | Overall ExperienceStaff is friendly and very helpful. Will do business again.
Daniel N | ReservationOverall, I was very please with the service I received at this particular UHAUL facility.All personnel were extremely friendly,professional, and always available when I needed them. Thumbs up!!!
robin g | Overall ExperienceVery clean and well maintained, but some of my belongings did have rodent dropping on the boxes, so there is a need for better traps probably. There was no evidence of any damage that I saw right away
Keith S | Overall ExperienceExpensive compared to comparable units.
ERIC F | Overall ExperienceCorey and his crew were outstanding and I so enjoyed doing business there. Thanks Corey
Janice A | Overall ExperienceVery nice center. Corey was a life saver. He was amazing.
SHERRY G | Overall ExperienceThe staff was excellent. Very friendly, informative and accommodating. I will certainly refer this facility and if I need storage I will be returning.
DIANA W | Overall Experience