Truck was a little rough. Check engine light on and engine was grinding.
Brandon WCustomer Reviews for U-Haul Moving & Storage of Santa Maria
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I always use Uhaul
Leslie K | Overall ExperienceGreat staff on hand and customer service has been very accommodating for a problem I had Definitely recommend U-Haul
Lora W | Overall ExperienceThe Associate after giving my key card and explaining how it worked, may have know I was having problems doing the doors, he even came out to help me !
Leslie K | First ImpressionsI arrived and wasn't sure what to do. Jose happened to be in the parking lot and asked if I needed assistance. I told him I was a new renter and I needed to know what to do. He asked me a couple questions. Walked me thru the entire process, created my UHaul card for entry. Once he created the card he showed me what to do explained everything and answered my questions. This is a wonderful very secure facility that I feel very comfortable in Nice, knowledgable and helpful employees and Jose is the bomb.
Joanne S | Online Move InStaff was extremely helpful and courteous. I would recommend this location.
KEITH H | Overall ExperienceMade a reservation online and didn’t have a spot for us
Kailey H | First ImpressionsThe gentleman that signed us up was a tremendous help. I really knew nothing and he wemt out of his way to help me. Excellent team at this facility.
Michael T | Overall ExperienceThe office clerks were awesome, very friendly, knowledgeable, and helpful. One in particular was extremely kind and nice. Thank you.
jennifer C | Overall ExperienceMarlon Masangcay was extremely rude to me upon changing units. I downsized to a unit 1111 and he told me I can choose either too. Once I moved to the said unit he yelled and argued with me that I was on my phone and then closed out my unit, then he john doe my new unit that I just moved too! So upon returning to my new unit 1111, they put a john doe hold on it and said nobody signed up for it. He took the time to mishandled my transfer, yell to me about it, and I had to be locked out of my unit. Very unprofessional service, I was in this storage for over one year and paid enough money. If I can get my money back since I transferred that would be nice, no customer service and very rude manager willing to John Doe your unit because you were on your phone. I would like a refund on the entire transaction, extremely unprofessional and rude, he should not be managing that facility. I don't think I paid anything for the smaller unit but $69.95, I did receive one month free and moved out before I was billed again. Terrible experience, please fix your staff.
SPENCER M | Overall ExperienceAs I have been a customer I have seen massive improvements being made to the customer experience and I am very happy to report that it reflected well by the time I moved out. I would recommend this highly to others.
Heather W | Overall ExperienceThe staff are helpful, besides one girl at the front desk when I first opened a unit a year ago, For that I left a review on google. There are currently a lot of transient drug addicts that hang around the back bathrooms and on the property who should not be there or have access. The front automatic doors are not locked and open for everyone so this storage location is not secure. I recently seen a Facebook post about a unit that was broken into at that location and had all of his tools stolen which is not hard to believe with lack of security for these units. I would not recommend storing your belongings here for this reason, not to mention I have had wax cleaner flood into my unit, thankfully it did not reach my belongings inside the tubs and it’s also caused my door to become stuck making it impossibly hard to lift up.
Sophia D | Overall ExperienceStaff was 😎 awesome. My card had a weird glitch and they were very understanding
Noelle F | First ImpressionsThank you so much for your observation and keeping me informed about my rental I appreciate all you do and if I need your services again you would be my first choice
Teresa H | Overall ExperienceThe fees to rent a truck were preposterous and absolutely astronomical not to mention misleading on the website as it pertained to gas. It shouldn’t cost me $600 to rent a truck one way! I would have gone a different direction had I had more time. In all the storage was reasonable by the truck rental was regrettable.
Raphael H | First ImpressionsIt was great never had any problems the woman’s name was Tia that put me in my rental very nice n sweet girl n very helpful thank u Tia I would definitely rent there again n tell friends n family to rent there. Thank u u-haul 5 stars for u
Marnae M | Overall ExperienceThe girl who helped me get set up was awesome. Extremely helpful and pleasant. Great job!
Travis B | First ImpressionsWas pleasantly surprised that I could park inside the facility while unloading my vehicle. U-Haul supplies a large hand cart and well-lit corridors to locker area. check in is easy although you need to remember to check out in order to reset locker alarm on your specific unit .
William W | First ImpressionsI had decided to get all of my stuff out of the storage, because the prices had changed for using their storage spaces.
Heather I | Overall ExperienceJudy is a rock star and helped me out numerous times over the 15 months we had storage there!
Melissa M | Overall ExperienceGreat place!
SUSAN K | First ImpressionsIt is a very well maintained storage area. I liked that it was an indoor unit and very secure with cameras and alarms. I felt my stuff was safe. Thank you for your help when I came in with questions. I appreciate you all. Very friendly and knowledgeable staff. Happy Holidays to you!
Kathleen F | Overall ExperienceEverything went well. Thank you. From picking up the Uhual truck to dropping it off. Customer service was professional and friendly. I went back and rented a storage unit and I was treated with the same level of professionalism. From the front desk to the nice young lady cleaning the facility. 👍🏼
SYLVIA T | First ImpressionsEverything just perfect dont need to change anything thank you
Lajuanya H | Overall ExperienceThe staff were very polite and provided excellent customer service.
Ricky H | Online Move InVery friendly staff. They were very informative. Very nice facility and very clean.
JUANITA D | First ImpressionsI was surprised when I received a call from the Santa Maria Uhaul facility that a round door lock was placed at my unit at no charge. Thank you for providing additional security to my storage belongings and excellent service.
SILVIO M | Overall ExperienceThank you for loving us ❤️
Ariana G | Overall ExperienceThe Female Manager (Judy Castillo) is Non-Responsive to the suggestions of the customers! The facility should be studied for adding a "Rear Access" to aid customers with storage in the far sides of the facility! That female was very unprofessional even after I told her that I'm a US Army Veteran with disabilities! I commend Mr Firoz Bari for listening and offering assistance! Engineers and Safety, OSHA should look at that facility to assist the people with disabilities and give CLOSER access from the rear!!
joesph q | Overall ExperienceJudie and her associates are super friendly. Except for one girl. She was super rude and highly unprofessional. She never mentioned her name since it's been months with her answering the calls
Jesus A | Overall ExperienceOctavio was amazing. He went out of his way to help us. He is the reason why I will keep being a U-Haul customer. Keep up the great work!
Lester M | Overall ExperienceVery helpful
Sandra S | First ImpressionsSebastion was very knowledgable, professional, and friendly. The units were very clean and well taken care of. Access to the facility is very easy and user friendly. I would recommend U-Haul Santa Maria for anyone's storage/rental needs.
Greg D | First ImpressionsVery helpful with scheduling. Combining truck rental with the storage is awesome. I’ll use this location for everything now. Was able to change drop off location last minute, and store manager was great and love the large parking lot for the trucks. You should add these to all the old Kmart locations
Benjamin H | Overall ExperienceSanta Maria staff were super accommodating. The Santa Barbara staff and the staff over the phone on UHAUL’s main line were horrendous. So much misinformation and incorrect things. Thank god for Santa Maria’s staff to help fix my problems. I feel safe storing my stuff there, but after the Santa Barbara staff, I am scared of using UHAUL trucks again.
VI S | First ImpressionsAll employees were accommodating and friendly. Judy Castillo does a great job of operating this facility.
Cheryle V | Overall ExperienceVery helpful staff.
Vincent G | First ImpressionsHelpfull friendly staff and clean bright secure facilities, what's not to love?
Robert S | Overall ExperienceClerk would not let me run my ATM Mastercard thru the card reader. She entered my card via keyboard, and kept telling me that my card was declined. But she let my friend run HIS card thru the card reader. I called my bank. They told me that if I could of used the card reader, card would not have beem declined. I think she is a crook.
KEVIN B | Overall ExperienceGreat customer service from everyone we talked to!
susie v | First ImpressionsI appreciate your services. I like your facility and will use again if needed. I will recommend to my friends and neighbors. Thank you for keeping my things safe and thank you for the excellent customer service.
MYRNA D | Overall ExperienceGreat staff, friendly and helpful
AUSTIN H | First ImpressionsEvery contact I had with the employees was outstanding. Made me feel like a very valued customer.
Joseph B | Overall ExperienceI love this facility. Secure and clean. Great customer service and friendly staff.
myrna d | Overall ExperienceAll employees were incredibly helpful and understanding of the stresses of the moving process. They helped to make my move incredibly easy and took almost all of the stress out of my move!
Matthew W | First ImpressionsBunch of great employees now. Just when I was about to transfer to a different storage place too.
Jesus A | Overall ExperienceAbsolutely no complaints very well maintained
xIMENA G | Overall ExperienceEsteban was very helpful over the phone, as I told him that I was on limite time and assigned an "11_ _" unit right by the drive up bay. Perfect since I recently had surgery and it would facilitate unloading with ease. However, and hour or so later when I arrived, Esteban was helping a customer and a female handed me the card and charged me for the lock. Now she changed the unit and assigned me 6897, far and way in the back [I might be a number off, I don't have the paperwork in front of me]. I asked why if Esteban had already given me a unit by the front, why was she changing it? She didn't reply and proceeded with the transaction. So "Excellent" customer service from Esteban, very DISPLEASED with the female who helped in person!
SAVANNAH B | First Impressionsi was very impressed with the staff and the fact that i will be able to access my things till 9 other places by the time you got off work they were closed and i could never get to my things when i needed .i appreciated the first month free thank you
lisa l | First ImpressionsStaff was very friendly and helpful.
Joseph B | First ImpressionsThe front desk agent who initially helped me was absolutely amazing! I was surprised to have such an opposite interaction with the manager of all people. My boyfriend at the time and I were there late one night looking for a paper that we had lost. The entire reason we even got the u it was to start bringing our stuff from our old unit and box by box, search for that paper. I waited for my husband to finish what he was doing in the unit and next thing I knew, I was awoken by the manager telling me I had to leave the property and that I couldn't sleep there. I explained we had a unit and that my husband was in there and when we found him he too was asleep. I understand the company not wanting people living in the units. I assure you, that wasn't what we were trying to do. After a long day at work and moving 3 truck loads to the UHAUL unit along with the stress of needing to find this paper finally took a toll on us. While I waited for him to come put, I fell asleep and while he was looking for the paper, he fell asleep. Because of this, the manager reprimanded us as if we were kids, and took the only reason we got the unit to begin with away- the 24hr access. After proving ourselves she said we could regain that privilege but there was no warning, there was nothing said about anything when we 1st got the unit and when I told her what what happened and that we would be no longer needing the unit if we couldn't have 24hr access, she simply said, "It was up to me to cancel the unit." Onviously our business wasn't needed and I wasn't going to pay for something where we have to treated like children. Well, fast forward 3 months and I receive an email demanding pay. I split up with my boyfriend and was under the impression when I returned I'd be able to get my belongings out of the unit. The demand for pay came before I had returned and when I called to see if I could get my stuff, she told me only he could have access because it was in his name. The contact information was all mine, I had both keys..the 24hr access card and my own key to the unit, and I was on the contract..she still would not let me get my belongings. She said it would be going to auction soon so I asked when that would be. She never replied after me asking about the auction. The last thing I received was a computer generated notice that all of my stuff had been sold. I found this to be unprofessional, unfair, and I'm looking over the laws and from what I see, it was illegal. Further more when we had the unit, the sliding doors to the main building opened even with out the key card. So there wasn't any security other than our lock on the unit and it was always trashed. I know they were still in progress of putting their security system up but if you're going to be open, having clean floors without tools, buckets, heavy equipment, and wires seems like it would be a necessity. It created many hazards for those walking through. The parking lot was always thrashed as well. This was a disappointing experience. On paper, it sounds great. But once you're actually on the premises, it's a nightmare and the manager definitely needs some customer service classes....or maybe just a class on manners.
Korey J | Overall ExperienceStaff is always friendly and helpful for storage questions, trailer rentals and supply purchases. They have made every visit a pleasure. I highly recommend them.
Robert S | First ImpressionsVery good
miguel n | First ImpressionsThe girl with the red hair and green eyes really knows her information! That women needs a raise!
Tia M | Overall ExperienceGood place and very safe
Salvador G | Overall ExperienceBathroom needed help. No TP in any stalls. Otherwise, easy to figure how things work.
Mystere S | First ImpressionsGreat facility with excellent security upgrades.
Reginald J | First ImpressionsThe employees were great, but the alarm went off several times while I was there, which was annoying, and then I was charged for an extra day with the truck, even though I returned it on time.
dana t | First ImpressionsJose and Javier were both very helpful and kind- I will be happy to recommend uhaul storage to other friends and family.
Lynette D | First ImpressionsExcellent customer service, friendly, clear and trustworthy
Jennifer M | First ImpressionsExpensive
Matthew Z | Overall ExperienceEasy process helpful staff
Laura A | First ImpressionsThe staff were really helpful !
MAURICE H | First ImpressionsI thought overall for the cost it was very expensive The only reason I went with it was because of the location of it then when I rented my unit, it was at the front of the store, which made it easy for me to pick up my things, but during the time that I was in the facility, it switched, the location of the front of the store and made it very hard for me to get to my storage unit on top of the fact that I was never notified of a new system that was being in place, which made it more frustrating to get in and out of my unit .
ashley b | Overall ExperienceI had arrived 5 minutes before 7 one night as I could not find a ride earlier, the staff member would not allow me 5 minutes to load my items and I ended up having to get a storage unit at another facility because I was leaving town for the summer. Upon returning to my unit 6 weeks later I found that I had been moved out of my unit, even though I was paid up. I also found that there was a card required to enter the facility which I had not been notified of. The manager of the facility gave me a free month for the misunderstanding and also gave me a card to enter the facility. Which was appreciated. The card was still under someone else’s name when it was given to me and eventually no longer worked so I needed to get it reset under my name. Additionally, when I was moved out of the unit, the unit was removed from my uhaul account so I was unable to make automatic payments or make any payments for that unit online. Overall, none of these events were big deals but all of them together did make the experience a 5 star.
JODIE N | Overall ExperienceEl personal para mi experiencia siendo cliente es muy importante por que cada uno de los que me han atendido son excelentes aun si me atendieran desde su perspectiva personal dan todo como empleados poniendo a su compañía En el mejor que elegir por la satisfacción que uno de cliente recibe así que con plena seguridad recomiendo UHAUL PARA SUS SERVICIOS A OTROS CLIENTES
Laura M | Overall ExperienceAll the staff were helpful,professional and friendly. Gettingmy belongings in to storage was a breeze. It was very clean and I always felt safe, even at night. Judy is an excellent manager at Santa Clara way U-haul! Thank you
Catherine G | First ImpressionsAs someone who’s moved 4 times in 18m.. the customer service I receive with uhaul is absolutely top notch! I feel valued, appreciated, and understood. I’ll never move and store with anyone else. Bravo!
Katee G | First ImpressionsGood group. of people working there they all work together to get just eat you need
Salvador G | First Impressions4 times of 5 if if we’re to call the store, I would get no one. Definitely have to be on site to request storage or any service. Outside of that, no other issues
Dimitri W | Overall ExperienceStaff is super friendly! The storage unit area is under construction so there was a chain link gate blocking the aisle to my unit…also floors were very dirty…not just construction dust but grime. Everything else was great!
Micaela B | First ImpressionsOverall a great facility and a great experience accessing services. Having one stop moving truck rentals along with the storage facility is so easy and convenient.
James F | First ImpressionsJillian, i think that was her name, was super rude to my wife and I. This was after telling her that Judy had called us to come in and fix an issue with our unit. Jillian raised her voice at us and did not believe us that we had a unit at that facility. It honestly is making me want to cancel my rental and go somewhere else because of how unprofessional Jillian was and is.
Jesus A | First ImpressionsService was the best!! Facilities are pretty new but there was a lot of trash, they need trash cans in and outside the facility.
Connie E | First ImpressionsThe facility itself was fine, however, the customer service at the FACILITY was lacking. I have asked to speak to the manager several times and left my number with no return call. I walked in and cleared out my storage and checked out in person. The next month I was charged a fee again. I called no returned call from the manager. I did receive a letter from Judy the manager with a late fee and charges for the entire month of July even though I formally check out on July 12th. I would not recommend this facility to anyone because of the poor management. I do want to note that the staff was very kind and helpful. Reuben ultimately was a great help!
Charla S | Overall ExperienceMy move took longer than anticipated that anticipated due to not having enough help so I was so thankful for the convenience of the one way drop off and months free storage.. Everyone was very understanding and accommodating I will definitely use and recommend you all At u-haul again!
DAVID E | Overall ExperienceI wish someone had told me they were inside storage. Also the doors were very inconvenient having to swipe the card every time you had to walk through. It was way to time consuming to use as a storage.
Pat B | Overall ExperienceTia was a lot of help with our move in. She made our move in easy. We appreciated all her help.
IRA D | First ImpressionsI made my reservation for my storage unit and truck online. That was very user-friendly and very convenient. However, a few days after I made my reservation for a specific location, I received a text message and an email saying that my reservation was confirmed for a different city a pretty far distance from my local city. So I had to call and get this fixed. Then, when I showed up at the facility the morning of my move, it took almost an hour for the entire process to check in because of so many errors or lack of knowledge by the office staff (there is one female named Tia and two males at the front desk and only Tia know what she was doing). And I was not the only person that had problems with their reservation that morning. Then I went over to check out my unit and there was a lock on it. I called the office and asked them to come remove the lock but nobody came, so I left in hopes that it would be gone by the time I returned with all my items. 4 hours later the lock was still on my unit. Then when the guy finally came over to remove the lock and he opened it, the unit was significantly smaller than what I had reserved, I reserved and 8x10 and this unit was maybe a 5x10 if that. But they were adamant but it was the correct size. So then I had to return to the office yet again and request a larger unit. Now I'm looking forward to paying the huge increase in the cost for two feet! In all, I've used U-Haul numerous times in my life and I've never run into as many problems as I did this time around. Your company has been around a very long time and unprofessionalism and disorganization of this experience really put a bad taste in my mouth. It's a total bummer!
Calley R | First ImpressionsThere was supposed to be a free lock in the unit when I arrived. It was not in the unit. My unit is the farthest away from the office and I had to walk all the way over there to get a lock. I'm disabled, and it's difficult for me to walk that far.
Sheryl G | Online Move InVery helpful
Kenneth B | First ImpressionsCustomer care helped quickly and efficiently!
Manuel A | Overall ExperienceI enjoyed all my interactions with the staff!
Debora B | First Impressionsnightmare rental.... promised to credit for all the issues and damage to car due to tow dolly not compatible to awd car. I asked if I could bring car on dolly and leave moving truck due to probs and being left on side of road for 8 hours and was told no. when i arrived i was told i Could have but it was too late. Car an hour away.. While on way to location called like instructed to have things ready. When I arrived they had no idea about my order. following day was told cannot credit.
robert d | First ImpressionsJust had mis communication at the end but I believe it was resolved, great place. Big.. Kevin W.
Kevin W | Overall ExperienceGreat Falls Montana office on 10th Ave S We’re super friendly and helpful I got a great truck 15footer super great power Drove Santa Maria California Super friendly people there too! Cheyenne and Jose were great! I got 1 month storage too!! Great experience with everything And the insurance I paid for was worth the peace of mind 😊. Thank you Uhaul!!!!!!!
Julie H | First Impressionsthe renting of a storage unit was quick and efficient.
John K | First ImpressionsEverything was great
THOMAS P | Overall ExperienceVince at Canoga park was a big help. Pick up paperwork. Great
CONNIE S | First ImpressionsVery helpful courteous
DANIEL G | Overall ExperienceGreat! Nice workers!
Janelle P | Overall ExperienceThe lighting inside at the unit could be a lot better. My unit was extremely difficult to latch closed. The closing hour would have been better at 8 or 9 if other business would support it. (I think it is unreasonable to charge me for an entire month storage when I used ten days. Every other "rental" I have ever had would pro-rate the rental amount.)
Dawna G | Overall ExperienceI want to especially thank Lori, Joe & Mona for all their help. Lori called me by name and was there to assist me the next day with another storage because mine was not large enough, with a 2nd one, This was an easy transition!
OLIVIA A | First ImpressionsThe team has always taken good care of my storage needs
Gaynell M | First ImpressionsVery nice clean and safe
xIMENA G | First ImpressionsEasy and user friendly to navigate website. Staff courteous and professional.
Vida T | First ImpressionsSarah was very helpful!
Karmen G | Online Move InGreat facility. Extremely knowledgeable and helpful employees.
Betty H | First ImpressionsThe trailer had a leak and there was water damage to my antique armoire She was quick to take care of it through the proper procedures . She was extremely helpful thank you
Cindi T | First ImpressionsStaff was excellent! Friendly, knowledgeable, helpful....etc. etc. I am planning on emptying another unit elsewhere and moving to U-Hauk!
JUDI F | First ImpressionsThe staff was very friendly and helpful!
Suzanne W | First ImpressionsI was delighted to find climate controlled storage
Bruce K | First Impressionsplease add after hours access
SYED G | Overall ExperienceThe system was down so it took about 40 minutes for me to get my truck
Brea C | Overall ExperienceThanks!
SCOTT M | Overall Experiencestill in construction, brand new storage spaces, super clean.
SYED G | First ImpressionsThe only thing I can tell is your hours to get in are only during business hrs. But understand that is because office is getting built
Kevin W | First ImpressionsSarah ( Santa Maria) provided excellent customer service given that our storage reservation and trucks were all supposed to be in Santa Barbara. Uhaul experience overall with trucks and storage units was a nightmare in spite of having made reservation months in advance. The end result still had to pay more than originally quoted. They also need to do a better job advertising/communicating basic things like, you need to provide your own lock, at the time storage restorations being made. I would no longer recommend uhaul to anyone.
Paula M | Overall ExperienceThe facility met my need and staff were helpful and professional. However, I did not intend to use this facility. I had booked a U box in Santa Barbara for June 14 but was told, on June 10th, that UHaul could not fulfill that reservation. My only option was the storage in Santa Maria and truck rental. This cost me about $310 (one month rental, van rentals (twice) and gas) compared to the expected cost of $115 for the u- box. Yes, I was given $50 for the unfulfilled reservation but I was still out $145 and over 4 hours driving.
LAMORNA S | Overall ExperienceRental process was easy and I got a locker right near the loading door which was nice!
SCOTT M | First ImpressionsI'm a current customer transferring my U-Box items into a storage room
michael h | First ImpressionsVery friendly and helpful!
Robert W | First Impressions