Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It's a bit messy but the service was great! Our receiver works like a gem.
Karen B.
Rating:
5.0
Ray is a great Person/Manager and consider him a great friend also. I am sure he deserves a big PAY RAISE! Joe and Angela drop him some more $!
Shane P.
Rating:
5.0
The trailer we rented was just perfect for the move that we made, and it was the easiest trailer to back being a bumper hitch!
Charles B.
Rating:
3.0
Customer did not leave a comment.
GINA B.
Rating:
3.0
Customer did not leave a comment.
SHANICE P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey B.
Rating:
5.0
Customer did not leave a comment.
Robert G.
Rating:
4.0
Done good!!
William P.
Rating:
5.0
Very professional staff, very courteous and accommodating. Have done business with this location for years.
Shaterrian F.
Rating:
5.0
Customer did not leave a comment.
carol V.
Rating:
5.0
Customer did not leave a comment.
Robert H.
Rating:
3.0
I understand the economy has changed. I had 2 units but after this last price increase to about $160 a unit, I just could no longer afford it. I was not going to be one of the people renting from your company that had to foot the bill for your new $3 million dollar building.
I will still use your company for other things but not for storages. I also did not like the fact that the back area was open. I understand you changed the access to the buildings, but I still did not like that you could not keep track of who was coming and going through that back area.
Audra H.
|
Overall Experience
Rating:
4.0
Just need a break down on my total please
Deanna C.
Rating:
5.0
Customer did not leave a comment.
Kelley S.
Rating:
4.0
Our experience was great! The two increases in price in just over a year is our only reason for rating above average vs excellent.
Callye G.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
carl A.
Rating:
5.0
Keep doing what you do. Outstanding!
clinton M.
Rating:
4.0
The parking lot attendant wasn't very friendly
John S.
Rating:
5.0
Customer did not leave a comment.
John R.
Rating:
4.0
Customer did not leave a comment.
ODELL J.
Rating:
4.0
Windows and mirrors were dirty.
Terry B.
Rating:
5.0
I had a great time, and the people were great!
First United M.
Rating:
5.0
Customer did not leave a comment.
John H.
Rating:
5.0
The workers are so courteous.
Rhona F.
Rating:
5.0
Everyone was helpful and nice
eddie M.
Rating:
4.0
Customer did not leave a comment.
THOMAS S.
Rating:
5.0
The app pick up has never worked for me. It's confusing and I consider myself a tech savvy person. If the stores were not open when I did my pick ups, I would have been very upset with my U-Haul experience.
DONYELL W.
Rating:
5.0
This location has great customer service and friendly employees. The entire truck rental process was smooth and not complicated at all.
Audrey O.
Rating:
1.0
They didn't explain anything to me about if I needed to extend having the truck for a few more hours and get it back before time I requested that I would get charged for another day. They barely talked and when they did it wasn't very loud
MARGIE G.
Rating:
5.0
Small parking lot. Can't be helped
John S.
Rating:
5.0
Customer did not leave a comment.
don W.
Rating:
5.0
Customer did not leave a comment.
Camille W.
|
First Impressions
Rating:
5.0
Excellent service. I was in and out quickly. The rental process was simple.
Jamie H.
Rating:
5.0
Customer did not leave a comment.
Michael C.
Rating:
5.0
More comfortable seats
Blake R.
Rating:
5.0
Customer did not leave a comment.
dujuan P.
Rating:
5.0
Customer did not leave a comment.
Marissa S.
Rating:
5.0
Customer did not leave a comment.
Charles B.
Rating:
5.0
Customer did not leave a comment.
JOHN W.
Rating:
5.0
Customer did not leave a comment.
Stephanie L.
Rating:
5.0
Customer did not leave a comment.
HEINZ B.
Rating:
5.0
Staff was kind and helpful
THERESA G.
Rating:
5.0
The truck had a check engine light on. I was told it was fine. It wasn't. The transmission doesn't shift. It jumps shakes and you can not go over 40-45mph. This is extremely frustrating. Called customer service bc my office was closed and they were absolutely zero help. I've used uhaul my entire life. This was the worst experience of my life. I'm pretty sure I need new kidneys at this point. Was not worth the money. Using uhaul growing up with my parents and for 30 years as an adult, one thing I can assure you is the people who provide service are in it for a job only and I found uhaul too has been affected by the non working non concerned age group we have now. This was bad enough for me to actually hire professionals….if they aren't mature in the future. This rental I'd give zero stars.
Jody H.
Rating:
5.0
Experience was great.
Jeff P.
Rating:
5.0
Great customer service. Easy rental.
Heinz B.
Rating:
5.0
Excellent customer service! The final cost was much higher than expected, far too high for a one day $19.99/day van. Upon the initial rental, I didn't know how many miles I was going to be driving so I just told the service rep where I was going. She estimated the 50 mi. So I was expecting to pay what the contract read which was $64 total if I brought it back by 7:00 p.m. I did bring it back by 7:00 p.m. and I ended up being charged almost $100. I calculated a mileage and it was indeed the mileage that created the higher than expected cost. When I called to question the final invoice, the service rep was extremely helpful and explaining why the cost were so high. I would recommend that perhaps a more realistic mileage estimate be discussed with the customer prior to the rental. Other than that, the equipment was in great condition and the customer service was excellent. I plan on using this location again.
Sonya E.
Rating:
4.0
Customer did not leave a comment.
patty W.
Rating:
5.0
I was highly satisfied.
shelly D.
Rating:
5.0
Customer did not leave a comment.
Latasha M.
Rating:
5.0
Keep up the good work 👏
Arthur B.
Rating:
5.0
Excellent Service all around. Staff were professional and willing to help hook up the trailer I rented. Awesome experience! Third time I used them.
Pat M.
Rating:
5.0
Fast excellent service
JERRY G.
Rating:
5.0
Customer did not leave a comment.
Lilja W.
Rating:
5.0
Customer did not leave a comment.
Becky B.
|
Overall Experience
Rating:
5.0
My experience with uhaul was pleasant.
Robert A.
Rating:
4.0
Customer did not leave a comment.
Erica T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sonya J.
Rating:
5.0
Customer did not leave a comment.
Reevalynn A.
Rating:
5.0
Customer did not leave a comment.
charles O.
Rating:
5.0
Customer did not leave a comment.
Kia J.
Rating:
5.0
Customer did not leave a comment.
Kia J.
Rating:
5.0
Customer did not leave a comment.
JOE M.
Rating:
4.0
Price kept increasing year on year. Became to expensive to continue.
sid w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher H.
Rating:
4.0
Customer did not leave a comment.
john C.
Rating:
5.0
The installation went very smoothly! After discussing the installation with Ray and the actual installer I simply had to drop off my vehicle and I was promptly called when the installation was completed. No surprises!
FRITZ K.
Rating:
5.0
This was by far the best experience I've had in my 37 years of living. The customer service here was PHENOMENAL! I'm not sure what the lady's name was that assisted me but she is who made my experience a great one. Thank you!
Jerome W.
Rating:
5.0
Thanks for the great service !
jammal J.
Rating:
5.0
Great job
James B.
Rating:
5.0
Your front desk crew was very helpful and represent Your company 100%.
Hal Gunter
HAROLD G.
Rating:
5.0
Everything from pick-up to turn in went smoothly.
Steve D.
Rating:
5.0
Customer did not leave a comment.
Becky M.
Rating:
5.0
The sun visor on the driver's side was broken and kept falling in my way even after repeated attempts to put it up. The head lights need adjusting and made it difficult to see the road at night
Michelle P.
Rating:
5.0
Customer did not leave a comment.
DESIRREE G.
|
Overall Experience
Rating:
2.0
Car trailer was poorly maintained. The main keeper bolt for the stand was rusted through and popped out. If we hadn't noticed before at the gas station it could have been catastrophic for us and other motorists.
Byron L.
Rating:
5.0
Customer did not leave a comment.
alicia H.
Rating:
5.0
Customer did not leave a comment.
Wade M.
Rating:
5.0
I cannot suggest any changes. We were able to rent the utility trailer we needed quickly, and the return was even easier. Nice people.
Karilyn B.
Rating:
4.0
My refund is not yet returned to my card.
Eddie G.
Rating:
4.0
Customer did not leave a comment.
Deborah C.
Rating:
5.0
Customer did not leave a comment.
dwight W.
Rating:
5.0
Customer did not leave a comment.
Mark F.
Rating:
5.0
Customer did not leave a comment.
Keeshanah D.
|
Overall Experience
Rating:
5.0
Always great to work with
larry R.
Rating:
5.0
Ray was very easy to work with. I have given Ray a copy of the video from above comment.
Kenneth H.
Rating:
5.0
I didn't receive a receipt
PAMELLA D.
Rating:
4.0
Customer did not leave a comment.
James S.
Rating:
5.0
Customer did not leave a comment.
Kelly H.
Rating:
5.0
Great service at a very busy time for them.
David M.
Rating:
5.0
Customer did not leave a comment.
Adam M.
Rating:
4.0
Customer did not leave a comment.
jason c.
|
Overall Experience
Rating:
5.0
Shelly was really helpful and nice
Demethra J.
Rating:
5.0
Ray is the best ever!!! Very nice and understanding. The world needs more people like him.
alicia t.
|
First Impressions
Rating:
5.0
Fast both on the rental end and on the return end. Excellent trailer. Good experience.
robert T.
Rating:
5.0
Ray and Shane are so handsome and accommodating!
michael R.
Rating:
5.0
Customer did not leave a comment.
Tim B.
Rating:
5.0
Customer did not leave a comment.
Richard R.
Rating:
5.0
The assistant manager in the evening time is very rude and mouthy. They wanted me to drop off the truck and leave without checking the truck in my present or given me a copy of my receipt. Plus the guy checking in the truck was also rude. I was charged for the use of a dolly even after explaining that I was not being charged for it since the daytime crew forgot to add it to the rental when I picked up the truck like I asked. The store manager approved the no charge, but the nighttime manager argued with me about it and said you used it you get charged for it. Iwill never do business with this location with the interaction I had with her. She needs to be fired. The day time crew is excellent.
MICHEAL D.
Rating:
5.0
Customer did not leave a comment.
Christopher C.
Rating:
5.0
Customer did not leave a comment.
Greg C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael P.
Rating:
5.0
Customer did not leave a comment.
Michael P.
Rating:
5.0
Customer did not leave a comment.
Charles H.
Rating:
5.0
Customer did not leave a comment.
William K.
Rating:
5.0
Customer did not leave a comment.
Catherine W.
Rating:
5.0
very helpful. great hours and many moving supplies
Abraham B.
Rating:
5.0
Customer did not leave a comment.
James S.
Rating:
5.0
Customer did not leave a comment.
Danielle R.
|
Overall Experience
Rating:
5.0
All is good…
Darrel P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KELLY J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tanja s.
|
Overall Experience
Rating:
5.0
Staff was very helpful & nice, i thought they went the extra mile for me
eric b.
|
First Impressions
Rating:
5.0
The staff was very helpful, especially in our time of need.our house was hit during the tornados this last year and the helped us out when we needed help.thank you very much.
RANDALL K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shandrill t.
|
Overall Experience
Rating:
1.0
Veronica has poor customer service. I told everything I had and still gave me the smallest storage she. And charged me for a month free that representative told me at first . Will rent from uHaul again
Antoine S.
|
First Impressions
Rating:
5.0
The staff was very friendly and helpful.
Tiffany M.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
PHILIP W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kaketcha m.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
TYRA C.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Bradley F.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DEWAYNE W.
|
Overall Experience
Rating:
5.0
great place fast move in n friendly customer service from the time you walk in n then you will leave there satisfied with the services n I felt secure knowing my things will be watched n well kept during my struggling time. 100000 all day
BENTON B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
tyesha h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT S.
|
Overall Experience
Rating:
5.0
Clean, secure, full service and accessible.
If I were in Arkansas, needing storage, I’d run to U-Haul on warden rd. in Sherwood.
pauline d.
|
Overall Experience
Rating:
3.0
I rented an A/C UNIT. When they showed me the display unit it was cool & lit up. When I got my unit there were no lights inside of it and no A/C in my unit. (It was just like the outside temperature.) the only area that had A/C was the hall way and it was not that cool. I just wanted to bring this to your attention because I felt it was unfair for you to advertise it a certain way and not deliver.
DEBRA S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
QUANEILA B.
|
Overall Experience
Rating:
4.0
Expensive
Eddie B W.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tri Point C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyrone F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Melody W.
|
Overall Experience
Rating:
5.0
Ray is a wonderful person!!!!
LISA J.
|
First Impressions
Rating:
5.0
Mr. Ray had a wonderful customer service keep up the good work.....
Lisa J.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dayveon L.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Fiona T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
darrell B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryan W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert B.
|
First Impressions
Rating:
4.0
I love the environment the people very friendly and love the climate control prices are abit too high but overall i was satisfied
Teresa W.
|
Overall Experience
Rating:
5.0
This place is so nice. I will definitely use it again if the need arises. I highly recommend this U-Haul location. So comfortable and safe. The staff are awesome and the property is pristine. Very well stocked with everything you need to pack, store and move. Everything is right there.
CAROLYN T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy R.
|
Overall Experience
Rating:
5.0
Very nice front end staff.
Debra p.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roosevelt G.
|
Overall Experience
Rating:
5.0
Mr.Ray is the best with people and seems to run this store above a 5star rating..
Theresa M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EDWARD O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia H.
|
Overall Experience
Rating:
5.0
The employees at this facility are exemplary. The Derdens, who are the managers, have gone above and beyond to make my experience smooth over the past five years. This was my second time using this facility, and I will not hesitate to use it or recommend it to others in the future. The man at the Albert Pike facility in Hot Springs was also kind and helpful.
cynthia t.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EUDORA B.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
ebony k.
|
Overall Experience
Rating:
5.0
The staff are great. Keep up the good work.
JEANETTE M.
|
Overall Experience
Rating:
2.0
The guy that rented me the storage was very rude and unprofessional, didn’t like the fact that when I ask him for the sizes of the units and he pointed me in a direction so Rudely, didn’t explain anything and almost let me leave without my paperwork . It’s always like this when I need a storage (rude) his energy drink was way more important than me
LATORIA C.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sonja P.
|
Overall Experience
Rating:
5.0
thank you for your wonderful service
LISA S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joyce S.
|
First Impressions
Rating:
5.0
Nice, and friendly
TRACY N.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shane B.
|
First Impressions
Rating:
5.0
The entire staff is very helpful and professional.
Sightpath M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly H.
|
Overall Experience
Rating:
4.0
I am a return customer.
That speaks volumes for me.
pauline d.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEVIN L.
|
Overall Experience
Rating:
5.0
Thank You!
Elesha C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamia R.
|
First Impressions
Rating:
5.0
Staff was able to assist me with any issues regarding my storage unit. Polite and helpful
rachel l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CALLYE G.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Markia T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teresa U.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jenetta J.
|
Overall Experience
Rating:
5.0
They served us well for 5 years.
sharon h.
|
Overall Experience
Rating:
4.0
The only thing that I was disappointed in was that I reserved the largest storage unit when I reserved my uhaul and when I went to get it, they didn't have any more larger storage. Therefore, causing me to have to get 2 storages and pay 2 monthly prices in which was totally unfair.
Shonda W.
|
First Impressions
Rating:
5.0
Using u-haul is a wonderful
Teresa W.
|
First Impressions
Rating:
5.0
Thanks bringing U-Haul in the morning
billy h.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jessica k.
|
First Impressions
Rating:
2.0
Your lack of notice is beyond unbelievable. The fact that you don’t give payment notification or reminders but will send notice of a late payment is beyond me. For that reason I will never use this you have facility for storage ever again.
james w.
|
Overall Experience
Rating:
4.0
It was clean and well lit
LINDSEY W.
|
Overall Experience
Rating:
2.0
Guy named Michael Cunningham was very disrespectful
Shelby T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATSY B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SUZZETTE S.
|
Overall Experience
Rating:
5.0
Everyone was great, very good experience
Crystal H.
|
Overall Experience
Rating:
5.0
Everything was great and easy each and every time I was there. If I needed assistance someone was always there with a smile on their face.
tracey w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tavyan B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jennette h.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tristn R.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
mellisa w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM C.
|
Overall Experience
Rating:
5.0
Wonderful experience.
Kenneth H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERI L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
saloria f.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JERRY M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALESHIA H.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
emma d.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamika H.
|
First Impressions
Rating:
1.0
Overcharged more than 24 hours to reimburse send me an overdraft with my bank created another problem for me thanks a lot you home I'm using the storage also goes wrong since I'm not giving a good review thank you guys
demetrice L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KAREN M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Devin L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lonna G.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Gabrielle D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RUPERTO (kincade) S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
PORCIA P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marshawn W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GLENDA B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFFREY R.
|
Overall Experience
Rating:
5.0
It helped my son and i get our things stored until we found a place. Thank u so much.
Erica W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
raven j.
|
Overall Experience
Rating:
5.0
They help me out alot
rose D.
|
Overall Experience
Rating:
4.0
Thanks for working with me!
Andrew S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard W.
|
First Impressions
Rating:
1.0
Too expensive. They gave me the wrong storage unit already being use and not to mention that there was a rat in the store can't wait to get my things out ASAP
YAJAIRA S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THOMAS H.
|
First Impressions
Rating:
5.0
Received a bad storage but they quickly changed it out for me.
Maxine A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mellisa w.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lisa f.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL M.
|
Overall Experience
Rating:
5.0
I really enjoyed talking to your employees quite characters in Sherwood, Arkansas.
Viola K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shaquela a.
|
Overall Experience
Rating:
4.0
I have had storages there for years and I have not one complaint. The staff has always been accommodating to my needs with pleasant/helpful dispositions. I’m having a WONDERFUL storage experience at this facility!🥰
angela b.
|
First Impressions
Rating:
5.0
I had a great experience.
ALEXIS H.
|
First Impressions
Rating:
5.0
I highly recommend this facility to anyone for long and short term storage needs.
Pauline D.
|
Overall Experience
Rating:
5.0
Sherwood Storage is good Storage and rental place to do business.
QUINTON K.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jacob d.
|
First Impressions
Rating:
5.0
They're doing a great job everything's been a okay with me
THOMAS H.
|
Overall Experience
Rating:
5.0
Great place. Terrific staff.
Sheryl S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bridget B.
|
Overall Experience
Rating:
3.0
Way too expensive.
JESSE W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eli W.
|
Overall Experience
Rating:
5.0
Ray Derden is an excellent manager!
Constance D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa f.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
lennie m.
|
Overall Experience
Rating:
4.0
I moved out on October 31 2021 not Nov. 10th
cheryl y.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katarshik E.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Virginia T.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOHNNY W.
|
Overall Experience
Rating:
5.0
Everything about rental relationship was exceptional.
PAMELA P.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kathy B.
|
First Impressions
Rating:
5.0
The staff was very friendly and units was very affordable
Sonja b.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kristi J.
|
First Impressions
Rating:
1.0
Renting a truck was no problem my first time storage experience and my answer to #5 is no because while the storage unit appeared clean it obviously has roaches, which does not make it clean. When I put my things in storage, I DID NOT!!! have roaches. When I went back in just two weeks to get my things there were roaches crawling in my belongings. I am very upset and disgusted and hoping that after taking my stuff out of the uhaul storage that my new place does not have roaches Also while the overall storage lot was secure with a gate and access card to get in and out, I also asked if I needed to purchase a lock for my unit and I was told I didn’t need to that there would be one provided but that was another issue when I picked up my stuff, there was no lock on my unit which was unit 369.
AMY W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eli W.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sue S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jordan W.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Rahul K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharonda s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cheryl y.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AMY W.
|
First Impressions
Rating:
5.0
Very pleased with the staff and storage unit. Will use U-haul again in the future.
David M.
|
Overall Experience
Rating:
5.0
Staff very helpful and friendly.
Nice facility.
Bobbie toyota Car W.
|
Overall Experience
Rating:
5.0
I really enjoyed the helpful and friendly staff. I never had an issue with them. There store has always been clean and smelling good. Thank you for your hard work!
GAYLE R.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael R.
|
Overall Experience
Rating:
5.0
Ray and his team are real professionals
Michael C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bridget B.
|
First Impressions
Rating:
5.0
Outstanding Mgr. Helpful and suggestive in storage and truck rentals.
craig w.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Pam H.
|
First Impressions
Rating:
5.0
My storage building was easy to find and easy access, Thanks UHaul in Sherwood y’all are the best!!
Donna B.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Keitrich W.
|
Overall Experience
Rating:
4.0
My only complaint is that you kept raising your prices. Everything else was great and amazing.
HEATHER F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEXANDRIA G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather M.
|
Overall Experience
Rating:
5.0
This was a first time experience and it was not too bad.
Erica W.
|
First Impressions
Rating:
5.0
Ray and the other owners and team were great folks to do business with again! I have never had a bad experience or problem. I will do with this office/branch again!
bob w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marshadrick w.
|
First Impressions
Rating:
3.0
No windshield fluid in veh. Reservoir. Put too much gas in truck didn't get a refund or offer of no kind of discounts. This should be an easy fix for uhaul.
Curtis D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAMIKA B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEONNA D.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Julian H.
|
Overall Experience
Rating:
5.0
Thank you
LORETTA I.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DANIEL G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
montoya j.
|
Overall Experience
Rating:
5.0
Ray was extremely helpful and made the experience extremely pleasant.
Constance D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James F.
|
Overall Experience
Rating:
5.0
The people at the Sherwood UHaul are the best. I would do business with them again. If I had to rent a truck or a storage unit I would only rent from them. They will bend over backwards to help you in any way.
Melonie B.
|
Overall Experience
Rating:
4.0
The unit door was initially off-track in one corner. That made it hard to move the security bar, especially since I wasn't sure exactly how it worked. I googled for instructions which suggested stepping on the door. Off-track made it hard to raise the door. After my husband put it back on track, the door works great. Overall, still a favorable experience. Staff very nice.
Nanette S.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sonja K.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CYNTHIA P.
|
First Impressions
Rating:
5.0
They will good to be with
ALEXANDRIA G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GAYLE R.
|
First Impressions
Rating:
5.0
My transaction was easy, fast and exactly what I required. I will definitely use them again, if I ever need to move again.
Sonja K.
|
First Impressions
Rating:
4.0
I really appreciate everything that you guys did for me and I will refer anybody to you guys you are the best and thanks for the best manager that y'all have there he's awesome bless his heart he's a good man thank you so much I appreciate it.
RICHARD M.
|
Overall Experience
Rating:
1.0
I made reservations for a indoor climate control unit only to find out that my reservations where not put in the system so with that being sad I was not given the unit I asked for because they were none available.
Andrew G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary H.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Latoria C.
|
Overall Experience
Rating:
5.0
My Ray was always nice! Thanks for keeping my items safe while I needed you all the most! Happy New Year and God bless!!!
Brandey C.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katrina H.
|
Overall Experience
Rating:
1.0
Some stuff came up missing and there was nothing that could be done . The manager was. Joke do not use this place
Natisha J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wendy N.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Morgan S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Veronica L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ian M.
|
First Impressions
Rating:
5.0
I wasn't certain exactly what size unit I needed and ended up having to change. Brooke and another young lady (didn't get her name) were both super helpful and made it very easy to make the changes I needed to make.
Misty S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Natisha J.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
AUSTIN S.
|
First Impressions
Rating:
3.0
The staff was wonderful but, I saw roaches in the storages!
Olanda R.
|
Overall Experience
Rating:
5.0
I would use them again if I needed too.
DORINDA M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
harold h.
|
Overall Experience
Rating:
5.0
Customer service was excellent
Arthonia w.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jodi A.
|
Overall Experience
Rating:
5.0
The people working there were very helpful: both pleasant and patient. If I ever need a storage facility again, won't go anywhere else.
harold h.
|
First Impressions
Rating:
5.0
Brooke was really nice and helpful. Ray is always fantastic and has a great attitude. Simply because of how this store runs no matter if have to move or store equipment they are my got to place for when we are around Little Rock.
Susie S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LUCILLE W.
|
Overall Experience
Rating:
5.0
You guys were great, especially with this covid pandemic, you worked with me on my storage payment, greatly appreciate all you have done for me.
donald c.
|
Overall Experience
Rating:
5.0
they were very polite and very professional and they was very courtesy i would reccommend them to every one that i know and come in contact with.
johnnie j.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catrell B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Steven C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susie W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sharon h.
|
Overall Experience
Rating:
5.0
I love how everyone was so easy to work with and always answered my questions! Thank you so much for all of your help! - Kayla W.
Kayla W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ed C.
|
Overall Experience
Rating:
2.0
N/A
gloria h.
|
Overall Experience
Rating:
5.0
Awesome customer service
Carlen S.
|
First Impressions
Rating:
5.0
I’ve used this location several times in the past for a variety of equipment and so when I needed a small storage unit they were the natural choice. I strongly recommend Uhaul of Sherwood.
richard m.
|
Overall Experience
Rating:
5.0
I was very pleased with the ease of access and the cleanliness of the building. If I need to use a storage building again I will use this location
MEARL H.
|
Overall Experience
Rating:
3.0
Brooke Rankin goes out of her way to help customers.
Lisa D.
|
Overall Experience
Rating:
5.0
If I could give more than 5 stars I would. Owner was very helpful. I received EXCELLENT Service & would definitely recommend the Sherwood AR Location. Thank you for Ray for making a difference
Jennifer W.
|
First Impressions
Rating:
5.0
Great service wonderful staff!!!
Jimmy W.
|
Overall Experience
Rating:
5.0
Very polite service and Nice Staff
tyese l.
|
First Impressions
Rating:
5.0
Very good service
Jimmy W.
|
First Impressions
Rating:
5.0
They was friendly and clean!
Brenda R.
|
Overall Experience
Rating:
5.0
ten outta ten :)
Violet C.
|
Overall Experience
Rating:
5.0
Customer service was outstanding and the location was neat and clean.
Teneka K.
|
First Impressions
Rating:
5.0
The truck was a little hard to start and sometimes I felt it might not start.
Don V.
|
Overall Experience
Rating:
5.0
Excellent customer service through my whole moving experience! Will always be my go to for affordable & convenient moving!
Briana M.
|
First Impressions
Rating:
5.0
The move went very well. The truck was ready as promised.
Stephen H.
|
First Impressions
Rating:
5.0
Well they did a good job!
Brenda R.
|
Overall Experience
Rating:
5.0
Well the did a good job!
Brenda R.
|
First Impressions
Rating:
5.0
My experience was pleasant. I would definitely use again.
yolanda h.
|
Overall Experience
Rating:
4.0
The only problem I had was that my storage was on auto pay , but one month the payment didn’t process because of unknown reason and yes the money was in the account and they charged me a 30.00 late fe
joey m.
|
Overall Experience
Rating:
5.0
Outstanding
john e.
|
First Impressions
Rating:
5.0
Awesome job
lakisha s.
|
First Impressions
Rating:
5.0
Good storage facility!
MIKE M.
|
Overall Experience
Rating:
5.0
U-Haul Moving and Storage was very accommodating and customer friendly. Very helpful !
Pamela k.
|
Overall Experience
Rating:
5.0
Our unit was climate controlled and it was always nice and clean in there but we finally got our shed at our house fixed up so now we can use it but I would highly recommend yall to everyone
Jason J.
|
Overall Experience
Rating:
5.0
Staff is very friendly and nice. They know what they are doing and are very friendly and outgoing.
Molly R.
|
Overall Experience
Rating:
4.0
Too expensive for a storage unit Imo... It was a good deal to be included into the move to get 1 month free but at $140 a month it's definitely overpriced by about double... Good unit tho
Brad E.
|
Overall Experience
Rating:
5.0
Staff was friendly and helpful.
yolanda h.
|
First Impressions
Rating:
5.0
Great
Malik W.
|
Overall Experience
Rating:
5.0
Great 4 years
TAHLIA r.
|
Overall Experience
Rating:
5.0
Great facility. Staff very knowledgeable and friendly.
Molly R.
|
First Impressions
Rating:
5.0
Very good service.
freda w.
|
First Impressions
Rating:
5.0
None
schirmaine m.
|
First Impressions
Rating:
5.0
Very friendly, efficien, clean and fast!
john m.
|
First Impressions
Rating:
5.0
Their services are wonderful!
Rhonda S.
|
First Impressions
Rating:
5.0
Store was clean and staff was helpful and courteous. I have used many U-Hauls over the years but this was the best to date.
Robert B.
|
First Impressions
Rating:
5.0
The staff was very helpful and my unit was perfect for keeping my items.
Elatisha B.
|
Overall Experience
Rating:
5.0
Moving is very stressful but Manager Ray and team went out of their way to help with every step! I have not had a better experience with any company in my lifetime! Ray runs a superb business!
Brent G.
|
First Impressions
Rating:
5.0
It was great
Pattie D.
|
First Impressions
Rating:
5.0
Ray’s customer service skills are exceptional!
DEBORAH W.
|
Overall Experience
Rating:
5.0
Uhaul went above and beyond. They are where I will go from now on.
MIKE M.
|
First Impressions
Rating:
5.0
This was the best customer service I have received in a long time. The employees were very attentive and they answered all my questions. I was able to come in at look at the available storages.
cheri p.
|
First Impressions
Rating:
5.0
Uhaul was very helpful with the two storage building n the rental truck great team work.
debra j.
|
Overall Experience
Rating:
5.0
Excellent customer service
kenneth c.
|
First Impressions
Rating:
5.0
You all are the best!!!
Phebe W.
|
Overall Experience
Rating:
5.0
They were very helpful and courteous...😊
sherry b.
|
First Impressions
Rating:
5.0
Great will rent again
Jennifer P.
|
Overall Experience
Rating:
5.0
good people
Harry C.
|
Overall Experience
Rating:
5.0
Fantastic job by everyone
Elatisha B.
|
First Impressions
Rating:
5.0
Great service. Thank you!
allisha s.
|
Overall Experience
Rating:
5.0
The service and staff were great.. The price is way too high.
Debra T.
|
Overall Experience
Rating:
4.0
Very professional staff
cornell w.
|
First Impressions
Rating:
5.0
Cx
diane g.
|
First Impressions
Rating:
5.0
Employees were friendly and helpful.
Clark S.
|
Overall Experience
Rating:
5.0
Very nice & very helpful- they took care of everything 👍
Debra S.
|
Overall Experience
Rating:
5.0
Only had one problem in the start of service. I thought was signed for auto pay and was late because I wasn't.The person I talked to on phone helped me and got it resolved right away. Other than that
Donna M.
|
Overall Experience
Rating:
5.0
Although this was a Bitter Sweet Situation and my Storage got Auctioned off due to the lack of funds and being in a Very unfortunate situation, Ray and Jason handled me With a lot of dignity & Respect
stephanie s.
|
Overall Experience
Rating:
5.0
None
John and Brenda H.
|
Overall Experience
Rating:
5.0
The Manager of this Sherwood location showed outstanding customer service in dealing with customers. He understands the objective of people and reached out to go far and beyond his duties to assist.
JEANENE G.
|
Overall Experience
Rating:
5.0
Great experience. Appreciate the carts available for moving things in and out. Really liked the climte control in this summer heat and humidity. Office staff was pleasant and helpful.
Richard D.
|
Overall Experience
Rating:
5.0
This uhaul place was very nice and easy to deal with and helpful. Mr. Ray the manager was understanding and willing to help. I use this location for all my storage and moving needs.
Tamara S.
|
Overall Experience
Rating:
5.0
Thank you all for your kindness for me moving to a new area.