Customer Reviews for U-Haul Moving & Storage of Snellville

Rating:

4.0

My favorite!

Rating:

5.0

Satisfied with everything..

Rating:

1.0

We specifically used this location and asked for a month to month lease and we left a credit card on file to cover the costs. For some reason we had a lease that started 2/14 and ended 3/30. Mid March I was notified that a payment was needed then a few days later I received my receipt. I thought I was paid for the next month, but then on April 5th they came and took the trailer back for non payment. I called in and realized that I did mess up, the contract was with the truck, but again this is not what we asked for. The bigger issue is that all they had to do was call me and I could have extended the contract or done whatever needed to be done to keep my guys working. I find it odd that they took the time to call the repo folks but didn't take any time or effort to call me. What's worse is the day this happened I called customer service who gave them the name and number of Victoria (the manager) and I called her 3x and left a couple of messages to no avail. I also received a call in the morning from one of your internal fraud folks. Problem with him is that he lied to me. He told me the card on file had been rejected, but this simply is not true. Then I called the branch in the afternoon and spoke to a gentlemen there who I explained the situation too, and he assured me that either he or Victoria would call me back to let me know if they would continue to rent to me. NO CALL BACK. So, I spent part of my Saturday at the Kennesaw location where they hooked me up and we got a new trailer squared away on Monday. The Snellville UHauld location is simply an awful place to do business.

Rating:

1.0

Better customer service. The truck door latch was damaged. I returned the dolly the store associate stated t did not. When I return he refused to check the tuck but proceeded to play on his cell phone like a child. When I returned to the store with me cameras showing that I placed the dolly in the rear of the truck before I retired it he stated I probably stole it to move futon the future. The store need to hire adults and drug test

Rating:

5.0

Just a better smelling van

Rating:

3.0

Make sure that you check the trucks in right away and double check that they are checked in to prevent calling customers asking when it will be return when it’s already returned.

Rating:

5.0

Great experience and customer service.

Rating:

5.0

Bigger sign for the Key drop

Rating:

4.0

The equipment was a truck with the following faults. 1. It had poor air-conditioning, it was a cooler day and this was not so important. 2. It has a faulty brake light and that caused a police officer to pull me over, check my papers, and was told to return to the u-haul center to repair it as soon as possible, I brought the unit back on time , on previously proposed schedule. 3. The telephone customer service was very nice, helpful, and accurate.

Rating:

5.0

This U-Haul location is always great; because of the U/Haul people !

Rating:

4.0

Very friendly people

Rating:

5.0

Great equipment great service

Rating:

5.0

Wonderful customer service

Rating:

4.0

They charged me extra for fuel.

Rating:

5.0

Reservation online was easy. Pick location is very convenient for me. At pick up the customer service she was very helpful. Thank you.

Rating:

1.0

The receptionist was very rude. I don’t remember his name all I know is he Puerto Rican very rude and very disrespectful and he’s a liar and when the African-American man help me, everything went smooth.

Rating:

3.0

Service ok Trailer have problème Straps ares broken Chaîne need to fixe

Rating:

5.0

It’s ur people at the location, it’s ur people on the phone ! All great every time.

Rating:

1.0

They over charged me and the truck drive like it want to cut off

Rating:

5.0

Great location, they always have trucks for your needs.

Rating:

2.0

Truck had a hint of urine there was something that didn't dry up in the cupholder the windshield wiper was broken or wrong .....I was charged a $100 cleaning fee for a truck that wasn't clean when i got it i just thought that was the best they gave until i got that charge

Rating:

5.0

Everything went just as I planned. Thank you so much for helping me get my task done. The gentleman at the counter was excellent!!!

Rating:

5.0

It does get busy sometimes. Perhaps a couple more staff members. Nevertheless, they do work as fast as possible.

Rating:

4.0

One of the straps was broken I had to buy a tie down because I could go around the tire of the vehicle that I went to pickup

Rating:

1.0

Manager was very rude I had a couple trash bags and she charged me a fee of $150

Rating:

5.0

Clean store - great staff - never had any issues with this location

Rating:

1.0

I was charged for gas in a returned truck. After showing a paid receipt and a screenshot of a half full tank gas needle, I was told that the manager check the truck in so there was nothing that they could do. I totally get it no one wants to go up against the manager but you try to steal from me because I'm a senior citizen. Bad business

Rating:

1.0

Some employees are not friendly, some are just to laid back for work. There's never any parking anywhere to load your uhaul. The upstairs area NEEDS better temperature control. The facility is old and needs to be updated. These are the reason I transfer my storage. I found one much nicer as well as cheaper.

Rating:

5.0

The lady who assisted me was very professional

Rating:

5.0

Awesome Service. Thank you

Rating:

5.0

This is my favorite location

Rating:

3.0

There was a long wait time before anyone was in the building....I understand many places understaffed....15 min. picking up and dropping off before an employee was available....again many places understaffed these days. I had a discrepancy over my bill and Victoria was very responsive. I had decided to use another Uhaul place in the future, but Victoria's help changed my mind. Vehicle had oil light / engine problem help on continually. Maybe needs some looking at.

Rating:

5.0

Everything was good

Rating:

1.0

Absolutely horrendous experience, lack luster customer experience, and an absolute nuisance.

Rating:

4.0

Keep up the good service

Rating:

5.0

Keep the good work going on Thank you

Rating:

1.0

The truck I received was dirty both inside and out. I had to go back inside to request a clean truck when I did that the manager, Lauren had an attitude for me asking for a cleaner truck. Even the gentleman, Jeremy AGREED that the truck was too dirty to give to a customer. The girl checking me out wasn't very helpful or knowledgeable she didn't seem to know her job very well. And finally the truck was not on full when I received the rental but I was charged RIDICULOUS amounts for gas. Just overall I would not visit this location again. In fact, I'm almost never want to visit a U-haul ever again. I keep feeling like I'm being ripped off when I try to support the U-haul brand. Never satisfied with the customer service no matter where I go. Sorry not sorry.

Rating:

5.0

Great service! Thanks!

Rating:

5.0

Once again, they were very helpful they checked the truck over it was a very pleasant experience

Rating:

4.0

This was the third location I had tried to get an appliance dolly from. I had made a reservation at Norcross, but when I arrived there was no appliance dolly available. The lady at the shop recommended a nearby store on Rockbridge, and I made a reservation for there with Marge on the phone she was great to talk to, but would not promise the dolly would be there. When I arrived, Diego said they rarely ever have dollies there, and he contacted yet another location Which online said they had dollies but the lady he talked to said they never have dollies. Diego was very helpful in trying to find me something, but there were none available. I was very disappointed because I had now made two reservations and still did not have an appliance dolly. On my way back home to get a normal hand truck, I passed yet another store on Hewitt Road, and I got a truck with a ramp from them, but no Appliance dolly. My main purpose for even renting the truck was to get an appliance dolly to move the equipment that I needed to move. U-Haul has been great for most of my move this year, but this was the biggest mess I've had to deal with and wasted an entire day of my time.

Rating:

5.0

Great service

Rating:

4.0

The transmission was slipping and stalled several times. It was nearly impossible to go over 40 mph.

Rating:

5.0

very professional and pompt

Rating:

5.0

Very good service thanks

Rating:

3.0

Give all info about before customer leaves the store

Rating:

2.0

The truck need air in the tires and the airbags needed servicing. Did drive as comfortable because of these issues

Rating:

5.0

Customer service was excellent. Was very easy steps for rental of vehicle.

Rating:

4.0

I would recommend to have a valet service for uhaul rentals, especially for frequent tiered Clients. Having the uhaul pulled to the front in a lane would make it easier for Clients to access the vehicle, versus having to walk in the parking lot to see which uhaul truck license plate and key corresponds to their rental agreement. I believe this could be a test run for 2024 to see if Customers appreciate this service. The restroom was immaculate and smells great. The employees were also friendly and respectful.

Rating:

5.0

Outstanding Customer Service,thank you

Rating:

1.0

Truck had a bad transmission, luckily I only needed it for a couple hours for home depot pickup, and to drive few miles like 10 at most. Luckly it didn't breakdown on me!

Rating:

5.0

My experience was quick, efficient and hassle-free.

Rating:

5.0

Awesome experience

Rating:

3.0

Sara from the call center in Arizona was the one that waived my late fees and she is an EXCELLENT customer service representative.

Rating:

3.0

In person @ location - nothing available On phone w/ uhaul - unit available Disinterested attendant = poor service!

Rating:

2.0

What I ordered and reserved. I don't not receive. The lady act like so do you want it or not. What you think. I have a truck full of things. I'm handicap and how am I to get up stairs to get to the room. They told me when I reserved it that it was on the first floor. I won't be staying here long. Have to save to get another moving company and storage loc.

Rating:

3.0

I received a call from someone that works there telling me I have a wrong lock I explained to her that I wasn’t told that when I bought the unit I stated that I’m out of town and will be back in thurs she states she is cutting the lock I told her she does not have permission she said she don’t need my permission and I stated again you don’t have my permission I will be there Thursday to switch it and she said no I’m cutting it. So unprofessional I can be reached at 6789640854

Rating:

5.0

None

Rating:

2.0

When people are moving they need an elevator to place furniture on the second floor, my only disapproval is that there is no elevator to the second floor.

Rating:

5.0

Very friendly & accommodating staff.

Rating:

5.0

Nice 👍

Rating:

5.0

I was very satisfied with the process and the product.

Rating:

5.0

They were all very nice and helpful

Rating:

1.0

I was charged an additional fee after moving out and the store manager refused to give me a refund. I had to escalate the issue to the higher ups and call multiple times over the span of two weeks before getting a refund. The staff was rude and unhelpful. I would not recommend to anyone.

Rating:

1.0

The Staff Member that was helping me, was unprofessional. He left during my Service to pick a food. In which he then proceeded to eat. Also was rude during the entire service.

Rating:

2.0

I moved at night and the cargo dome light didn't work. It made life very difficult. Also, the site was unclear and I was under the impression I'd have 24 hour access to my storage unit and that was not the case. Very disappointed by this as I was still loading things into the unit when I was locked out. The truck share return process was confusing as well, the website had a photo of an orange key return box so after 15 minutes of looking for an orange box I saw the hole in the door. Also the one working light in front of the store kept flickering. I had hoped to have an easy move but the biggest issues were with loading into the unit. The doors are also bent and I had to pry the door open and it slammed into my foot and, in doing so, cut my toe. The whole process is very convoluted.

Rating:

5.0

Christine was great to work with. She made our rental experience easy and friendly.

Rating:

5.0

Great customer service

Rating:

1.0

Most disappointed that with a truck rental, I was only offered one-month's free storage for a 5 x 5 unit. My rental office in Springfield, IL said that I could expect a free rental for any size unit. I called the Snellville location on 1/10 and talked with an agent at a remote location. I reserved a 10 x 10 unit. While Christina was most helpful in locating a 5 x 10 unit that met my needs, I was frustrated that the first month's rental was not available free of charge.

Rating:

5.0

I gave the rating an excellent however there was an employee car parked in the driveway of getting into the storage facility she eventually came and moved the car when we got done loading everything but other than that I’ll give the facility a A+

Rating:

5.0

Victoria and her staff is the best I have ever dealt with. Always helpful with any needs I had in the year I had my storage there. Thank you for a great experience!!

Rating:

5.0

My overall experience was certainly a good one! Thank you for making my transition a pleasant one.

Rating:

4.0

Need to extend time to access units. I get off work after 6:00 p.m. and facility closes at 8:00 pm .doesnt allow me time to get to my storage unit . Other than that everything was good.

Rating:

1.0

We tried calling multiple times over two days, waited for 10-15 minutes each time and never got an answer. We finally reserved our unit online. Instead of a 10x10 that I reserved I was given two separate 5x5 that a matter was doesn’t fit in. When I tried to handle the situation the employee went and helped other customers and never returned to help us solve the issue. I left, had to reserve another unit somewhere else and couldn’t even get them on the phone to cancel the units. We had to cancel them through online service.

Rating:

5.0

I’m a satisfied customer for over 12 years.

Rating:

1.0

We were given two 5X5 spaces as there were no 10x10’s available when we turned in our truck. We were told we could consolidate both units into one and at that time would only pay for one unit the following month. However when we informed the employee we wanted to pay for the following month for the one unit we were told by the employee and his manager that we could not do that and would have to either move to another unit or pay for both. We were given two different prices and No One, including the manager even bothered to apologize for the misinformation their employee gave to us. We will NEVER do business with UHAUL again.

Rating:

3.0

My reservation couldn't be found on the computer until I showed the reservation I had on my phone. The young man was truly helpful but as I heard him talking to his manager to help him with working the system the manager was rude. When he asked if I can get the free month she adamantly said no and I still had to pay extra for the additional storage. With all the aggravation the least the manager for this location could have done was work with us better to help instead of sounding irritated with her employee for contacting her and not honoring the first month free promotion online. I'm very disappointed with our treatment.

Rating:

3.0

My two storage units looked nasty and had bug or rodent traps in them which isn’t appealing.

Rating:

5.0

I had such a difficult time with the pick up at an independent gas station dealer, Valero. It took nearly two hours to straighten out the problem but thanks to the folks at the Pleasant Hill location and Victoria at the Snellville location everything worked out so much better! I’m grateful that she was there because it’s clear she’s very experienced and great with customers. Thank you so much

Rating:

2.0

Your customer service agents are very unprofessional and I feel that additional training is very much needed. We have moved my father’s belongings to another facility and the owner/customer service is Very top notch. I will never use your facilities/equipment ever again!!

Rating:

5.0

Victoria is awesome. Great service!

Rating:

1.0

I got charged for a unit for the month in I'm not using it they said I can get my money back since I'm not using it then they tell me I can't so I paid a month for nothing in dont get me started on the truck I got charged over a hundred dollars to go thirty miles in didnt get my refund

Rating:

5.0

Fred was excellent in assisting me during my move in.

Rating:

2.0

I wasn't able to physically be at the storage unit the 1st week I purchased it. And employee told me that they would lock the unit and have the key at the front office when. I came in to get the key to load up the storage unit and waiting in line for an hour. Once I got to speak to an employee, they told me that they couldn't get the key that was supposed to be at the front desk for me, I had to wait for the other employee, who was currently practicing horrible social distancing skills by using customers cell phone to get information about booking a storage unit. Instead of just giving me the key, they told me that I'd have to wait longer than the hour that I already waiting, for a key I already paid for, that was supposed to just be at the front office. I left. I had other pressing matters to handle on top of dropping off all my clothes to the storage unit I already paid for. This has completely altered my moving processes. I just want the key to the unit I paid for so that I can access it.

Rating:

5.0

Excellent service!!

Rating:

5.0

They where very helpful and patient with me and that it very easy ,so thanks so much for all your did

Rating:

5.0

The lady so Awesome

Rating:

5.0

Excellent service :)

Rating:

5.0

Ms. Williams & Her Staff Are Very Helpful. The Check In & Out Was Fast. Thanks

Rating:

3.0

I've had storage for a yr, when going to make payments something was always wrong with computer which cause delays in my timing. Besides of a couple of ex employees , everything else went pretty well.

Rating:

5.0

Great storage facility

Rating:

1.0

Manager was completely unprofessional and had to wait almost an entire hour for them to fix a mistake they made

Rating:

5.0

Ms Q and her staff are excellent to deal with. U-Haul Corporate customer service is the worst that i have ever had to deal with. I am not sure i would ever use U-haul for a cross country move again.

Rating:

5.0

Great people

Rating:

3.0

There aren’t enough employees to help all the customers so they have to wait a long time. We moved out on the 30th but they think we’re still there, asking us for $ we don’t owe! Called corporate.

Rating:

4.0

Overall the service was good.

Rating:

3.0

The company was good for what I needed. I was not informed of entry procedures upon move in. I noticed a change in staffing and this got better. But, I also wasted time because of slow service.

Rating:

1.0

The worst customer service in the world. I had to liaise and communication for the movers to uhaul. That’s not my job and not what I paid for. Staff was rude and not trained on anything. Never again.

Rating:

1.0

I cleared out my unit on March 6th and I went to the front office to notify staff that I moved out and the associate said 'OK.' My credit card was charged the next day and they put the C/O as the 8th.

Rating:

5.0

Great location

Rating:

2.0

You have people on the desk who don't know how to do standard tasks. If not for a U-Haul corp employee who happened to be there, we could not have done what needed done.

Rating:

5.0

Awesome

Rating:

5.0

Great, great people and very professional, willingness to go over and beyond to make sure everything is good and you are satisfied with the truck and/or purchase.

Rating:

5.0

Anytime I had questions, someone was available and always willing to help. Great team, even when we moved out!

Rating:

1.0

Due to their negligence my boxes were water damaged, mainly my prescription medications & now I have to file a claim. Whenever the manager or employees gave me their word there was no follow through.

Rating:

2.0

I was very pleased with my experience at the Pompano Beach location where i initiated my move. However my experience at the Snellville location was horrible. The experience made me regret using Uhaul.

Rating:

4.0

Very helpful and kind!

Rating:

4.0

The facilities and the staff was excellent and the service was great as well. I was satisfied with my experience and stay. THANK YOU.

Rating:

1.0

The U-Haul experience utilizing the 800 number to make reservations was the worst experience i have ever encountered. They didn't have unloading help at the destination even though it was requested.

Rating:

4.0

This is a very clean facility with a friendly staff. I feel the prices are a little high for such small spaces.

Rating:

3.0

I didn’t like the fact they charge for a whole month when I didn’t occupy it for whole month

Rating:

4.0

The staff went above and beyond their job duties.

Rating:

5.0

Good folks to work with, always helpful.