Staff is always helpful and and flexible. Very easy to work with and would recommend this location over others just for supportive team alone. My only complaint is the overall computer system. U-Haul uses is very outdated and has its problems. I’m surprised it hasn’t been fully replaced company wide.
BRYAN MACAUSLANCustomer Reviews for U-Haul Moving & Storage of Somerville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worst facility and their manager
Sunitha Dasari | Online Move InHector is a great manager Always helpful, knowledge amd willing to assit however and when can Alot of his supporting staff unfortunately is young and their behavior and mentality is unwelcoming and many times I have experienced complications with them But the facility manager Hector has always been fair and professional
Robert McNeal III | Overall ExperienceCustomer service was excellent 👍 The Manager and staff members are very nice.
Val Jones | Overall ExperienceThe girl that works there is no help to anybody at all. She refused to help me told me she was busy. She had 15 different jobs to do. I was quite upset when I first arrived she saw me and totally ignored me. I went home and came back thinking it wasn’t open, then when it was open I went in and I asked her why she did not even say good morning to me and asked me what if I needed anything she told me she was busy. I have been to the facility three times already in all three times, I’ve heard her refuse to help , everybody else there be more helpful to me I don’t know if it’s because she’s young or what her problem is but it’s a huge problem
JUDITH WALKER | First ImpressionsStaff was friendly and professional
Beatrice White | Overall ExperienceDanny was super helpful. We had a complicated set of needs and Danny helped me navigate and made it seem easy.
Laura Kohm | First ImpressionsThe only reason it is not excellent is I had reserved a larger unit months in advance..when it came time to check in there were no large units left. Staff member did give two smaller units but still feel reserving a unit should secure one.
James Griffin | Overall ExperiencePerfect for my needs. Staff were busy, as expected during this time of the year, but very friendly and helpful. Thank you!
Hisaya Ishii | First ImpressionsPerfect for my needs. Friendly and helpful staff. Thank you!
Hisaya Ishii | Overall ExperienceGive Abraham a raise !
Mariya Al-Hinai | First ImpressionsStaff was amazing
Ines MesiaToledo | Overall ExperienceThank you!!!!!!
Jose Santos | Overall ExperienceStaff were extremely friendly and helpful.
Matthew MELBOURN | First ImpressionsGreat staff, thanks
James Davin | Overall ExperienceExperience was great but I wish the team had been more proactive. It took me 2 unreturned calls to their manager hector, 1 additional call to anyone on staff, and 2 visits to finally get setup with a storage unit. Consider making this process a bit more seamless for the customer. If there was a better local option, I would have not purchased from Uhaul.
fiorella cardenas | First ImpressionsHector was extremely kind and considerate. He offered me great advice while we went through the process. He is a gem!
Hannah Sevian | First Impressionscould improve directions overview to the unit, e.g. a map in the entrance area of the building or better guidance throughout the different compartments A-D, as very hidden. other than that very easy move-in process!
Florian Alexander Huber | Online Move InThe staff was nice and professional , especially Edgar who was very helpful, also Hector Thank you!
GREG BADER | Overall ExperienceThe units are assigned at random so if you have large items make sure you only rent if it says lower level
KATHERINE TEJADA | Online Move InThe general manager was completely unresponsive to my emails and phone calls about setting up alternative payment arrangements (by check instead of credit card). Instead, i was referred out to a collections consultant who didn't have a U-Haul email address and then abruptly left the job leaving me without anyone to work with. Totally unacceptable.
Tiffany Taylor | Overall ExperienceThe Staff work very hard and care about the customers. If you encounter any issues, it’s probably all corporate trying get very vent out you. The team at the Somerville location will work with you and make sure everything is more than fair. Good people!
Tashi Pique | Overall ExperienceHector went above and beyond to help me. I arrived at the location right at 5pm on a Sunday and even though he was closed he stayed late and helped me set up my unit.
DANIEL SHARK | First ImpressionsManny is a true professional. Please pay Manny double time. Manny is running a nice service business. Thanks, walter
Scott Whittemore | First ImpressionsGreat staff loved the service and lo action was amazingly clean
Duarte Raposo | First ImpressionsIt was easy to clean out our locker, thanks to the re-use center.
Robyn Noble | Overall ExperienceBuilding premises were not always say to move around with a cart, some part have stairs which make difficult to move around the stuff
Franco Maldonado | Overall ExperienceGreat all around
DINO DIBENEDETTO | First ImpressionsThe people working self-storage facility at Someville are very friendly and helpful.
Nikolaos Efthymiou | First ImpressionsFront desk was exceptional
Ines MesiaToledo | First ImpressionsManny and Kelani were kind, personable, and really helpful. Thanks!
Daniel Millsten | First ImpressionsThe staff is extremely friendly agile and determined to help you with all your needs.They help with a last minute reservation and was able to move my 74 year old problem with ease they also accommodated me with a storage unit that he can easily access ty Uhaul Somerville team.
AMANDA QUINTANA | First ImpressionsThe people at this storage site were really helpful!
Carol Jacque | Overall ExperienceAmazing. Everyone was so helpful. 10/10 Experience.
Luna Fuanco | Overall ExperienceVery professional
claudio bonilla | Overall ExperienceThe staff was super helpful and supportive. 👍🏾
Keila Alleyne | First ImpressionsI was very impressed with the very professional attention I received on all details of the site you all your agents but especially Andrea which was very helpful in making the process a lot smoother for moving my daughter to Boston. I rented a storage space and a Uhaul van and was very happy with the results . Once again thanks for having Andrea on your Uhaul team at Somerville.
claudio bonilla | First ImpressionsThe staff was very helpful and very considerate and when we came to stop storage because my mom passed they were very considerate and sympathetic offering condolences to our family thank you
ANGELO PEDRO | Overall ExperienceDanny was very helpful and friendly. He showed us were everything was and even parked the truck for us. He is a very valuable employee! He was awesome!!!👍🙂
lauren Hegedus | First ImpressionsAfter finally locating the office for service, I located a staff member who seemed bored throughout the process. He achieved the task of helping me find an available space--which is hard enough with UHaul--but refused to do provide any service beyond what seemed like a rotely memorized routine. When he asked, "Anything else?" I responded, "Could you please help me move this item into my unit?" He then said, "We don't do that here. We don't move things in." And left it at that. I then struggled for the next few minutes to lift my hefty suitcase into an upper-level compartment with only a spindly step ladder on wheels to assist me. It was dangerous. I could have fallen backward. My final struggle was with the lock, but I was able to find a second staff member at that time who was much friendlier and professional. It may not have been in his job description, but he took time to step away from his desk and resolve the lock issue for me. Otherwise, the whole experience felt cold and impersonal.
Cher Jiang | First Impressionsthe staff was great and friendly. but the organization and customer service overall was horrible. there were 30 people in line when i got there, and it took nearly an hour to get through, even though i had booked everything before hand. for long stretches, no one was even in the room helping customers. they were out taking care of something. i truthfully have never seen a more poorly organized customer service experience. The only thing that made up for it was the staff friendliness. i feel like you are vastly under staffed.
Robert Buderi | First ImpressionsStaff was very helpful !
BRIAN GIBSON | First ImpressionsIt was an absolute pleasure working with Manny and his team. They were professional, courteous, and exceedingly helpful.
JUSTINONEIL PARKS WATERS | First ImpressionsOur overall experience was good, but Edgar went above and beyond and made our move-in SO easy and pleasant on an otherwise stressful day. He was helpful, informative, and seemed genuinely invested in making things run as smoothly as possible. Side note, he was unexpectedly alone at the beginning of the shift on Sunday with a line of people outside, and he handled it with grace and calm. He's an absolute gem, and whatever you're paying him isn't enough. ;) Thank you, Edgar! We'll be recommending this U-Haul to anyone we can, and it's almost entirely because of your excellent customer service.
Melissa Brown | First ImpressionsManager was great helpful. Faculty didn’t have an elevator so I had to carry all of my belongs inside upstairs
isaiah lockett | First ImpressionsOur unit was highly trafficked by mice. We had some belongings destroyed by mice and were reimbursed by Uhaul. The rest of our stuff survived unscathed but there was poop all over-needed a lot of surface cleaning. The staff was exceedingly helpful, friendly and easy to work with.
PATRICK SCHMAHL | Overall ExperienceThanks so much for your help! Everything was super easy and convenient, and the employee I worked with prioritized completing my transactions, making things move quickly.
Maria LaCreta | First ImpressionsExcellent facility to store extra stuff. I would use it again if/when the need arises. Very helpful office staff. Definitely recommend.
Anthony Thompson | Overall ExperienceI wish the lower level units had lights.
PATRICK SCHMAHL | First ImpressionsPut the stairs in more accessible locations. Make a better layout of the storage unit so you don't get locked into one corner with only one way out
Manuja Desilva | Overall ExperienceHi! my name is Justino. I went in to Somerville Uhaul office yesterday after reservation online. I made the reservation to move in on Sunday 9/27/20. When I got there, I saw a girl at the office, instead of helping she asked her coworker Edgar Lopez who just walked in from outside to take over and help me because she wanted to use the restroom, Edgar was in the middle of doing something outside but came over and started helping when she popped out of the so called bathroom she claimed she went. Edgar almost finished with the contract and was telling me the amount to pay to move in when I was explaining to him that I was supposed to have one month free according to my reservation and I have a proof of it. That was when the girl jumped in saying "no that's not true because I was here last time when you came in and my boss told you you need to rent a truck one way before getting one month free. I told her that's right but this is the proof that I'm qualified for one month free according to my reservation. she didn't want to hear it. Then I pulled my phone out and trying to provide the picture evidence I have, she said:"even if you have a picture to prove it we're not going to do it". However Mr Lopez Edgar took his time and listened to me and saw the evidence I showed him then advised me to come back the next day and see his manager because he's the only person who can approve the one month free rent. I got out of the office and decided to contact the manager because I'm used to that office and I know the former manager George and the current one manny. I sent a text message to Manny and told him the story of the girl been too harsh. Manny took his time to document everything and then recommended me to JUAN BAUTISTA and asked me to go back there and see him for the contract. I went back to the office and Juan took care of the issue and resolved it and assigned me the unit that I reserved which happened to be at the upper level. I told him it's too high for me to load heavy things up there and he reassured me that if anything becomes available at the lower lever I can switch to that lower level unit. I was so happy with the excellent customer service provided by Manny the manager, Juan B. and Edgar Lopez. All a customer needs sometimes is attention and be listened to and be advised when the service he or she is requesting cannot be provided. That's what Edgar Lopez did. And Manny as a team leader proved his leadership by asking a talented team member JUAN BAUTISTA to care of the issue which he resolved with an excellent level of service which brights my day.
Justino Agbonon | First ImpressionsWhile the staff was helpful, the design of the storage units are horrendous. Why are there overhead storage units? This defeats the convenience in paying for storage units. Nowhere on the online booking tool was o warned there were overhead units at lower cost and floor units were $40 more! Arriving at the facility with my fully loaded for check in, My hand was forced to go with the slightly bigger, floor unit. This is the type of thing that infuriates customers and further drives them away. Bad business practice.
Preston Villavicencio | First ImpressionsThe facility was well kept, organized, and easy to maneuver. The staff and manager Manny were very nice, responsive whenever help was needed and proactive in helping us at every point. Truly appreciated 5 star
Kunta Martins | Overall ExperienceManny was so polite and helpful, and showed us everything we need to know about the storage process. Thanks!
Lindsey Reid | First ImpressionsNo elevator. Had to move so much up stairs and then go on a ladder to move it even more. Was such a stress. Dont go to this crap place. I hope I dont come back months later and my belongings are damaged by leaks or mice 😢
Michael Duffy | First ImpressionsThe storage assigned was located three meters above the grounds. I had to use a ladder to put my things in there. It is shameless that storage line that can be sold. The worst experience. Moving is already stressful and to come and find out that your storage is on the ceiling of a poorly managed facility makes it a nightmare. Horrible experience with u-haul storage. I had to rent another storage. I WOULD NEVER USE IT AGAIN AND I WANT MY MONEY BACK.
Bettina Castro Sierra | Online Move InGreat service. The only problem was that the 24-hour access card did not work. Unfortunately, the Somerville site closed before I finished unloading, and I did not receive my replacement key card. But, I’ll be going back today during business hours, and the helpful staff will be able to replace it for me. Thanks, U-Haul!
Molly Uline | First ImpressionsAs promised!
HANNAH ROBERTSON | Overall ExperienceExcellent
Jerry Vazquez | Overall ExperienceEveryone there were wonderful and very friendly.
Jerry VAzquez | First ImpressionsI had to wait for about 1 hour in the morning to meet the staff. But the staff was very friendly.
Joowon Chung | Overall Experience@@@
CARMELO AYALA | Overall ExperienceGood facility. Only complaint: sometimes difficult to find parking.
William Scherlis | Overall ExperienceStaff was very professional and time friendly! I forgot the ladies name who helped but I would have offered her a job if I had a business card on me at the time. 10/10
adam brown | First ImpressionsBest Uhaul in Boston area!!
paul wiseman | Overall ExperienceThough our unit was free w/truck rental, there was no word about rolling stair access, an unpleasant surprise. Also, the facility has stairs so you can't roll the dolly from truck to unit.
boris yelin | Overall ExperienceWhat makes this facility excellent is the staff, who go above and beyond. The operations are excellent. The facility itself needs updates and refreshing & does not inspire confidence.
Melissa Alexis-Bruce | First ImpressionsWhen I originally made the reservation, there was no indication that there was stair access only, which made the whole storage process more complex. Plus, there was no elevator AND extra stairs.
boris yelin | First ImpressionsAndrea is the best! So kind, energetic, and above all very helpful and knowledgable.
Benjamin Boskin | First ImpressionsThe check-in and check-out process was confusing.
Katherine Gibson | Overall ExperienceWhile Personnel at Main St. And Linwood St were both helpful, my reserved unit was given to someone else. I will not recommend u-haul storage since no guaranteed reservation, which wasn’t disclosed.
Catha Combs | First ImpressionsJuan who checked me in was excellent and very helpful.
tom achoki | First ImpressionsVery impolite front desk guy - I think his name was Sumneel or sumeen or something
Mahmoud AbdelRazek | Overall ExperienceAll of my stuff (brand new) after the storage in U-hall is very very bad stuff .Couple of them I sent to trash ! I spend 10.000$ for renting in your storage and hopefully believed that stuff will save
EMIL MAMMADOV | Overall ExperienceThe Staff was very helpful with my rental and storage needs.
Petr Baranov | Overall ExperienceVery friendly staff person who was v helpful on phone!
ira globus harris | Overall ExperienceVery good customer service and very clean site hard working people thanks guys keep good work.
Mohamed Zahraoui | ReservationMy experience was average.
Daniel Littleton | ReservationEven early in the morning and during the insane September student rush, the overworked staff were warm, prompt and professional. It was really impressive.
Rebecca Neff | Overall ExperienceGood customer service
Sophia Damestoire | Reservationpoor customer service!
Roseline Famofo Idowu | Overall ExperienceUhaul did a great job moving family from Ohio to MA. Thank You
Eleanor Liodos | Overall ExperienceUhaul in Boston is always ridiculously disorganized. You have to press and press the staff to get anything done and even then it's a struggle
Hassan Lubega | Overall ExperienceAlso, J & R Movers were incredible.Really nice, really efficient, great to work with.
Megan McCaslin | Overall ExperienceI cancelled by storage unit before ever using it so I don't have any rating. I selected Excellent because I have no evidence of anything negative.
SUSAN CORCORAN | ReservationWe received great service and help during our move in to the storage unit.
Henri Louis Girard | ReservationAfter driving 9 hrs, I got there and the unit I’d reserved was unavailable, despite the fact that I’d confirmed it the day before. Uhaul’s software shouldn’t let you reserve a unit that’s not open!
Madeleine Gates | ReservationThe staff is exceptional and so is the facility, EXCEPT that the back of my rental unit was brick and leaked. 2 courses of boxes damaged by water, damp interiors and black mold. Fails with leak!
CHRISTINE DOWNING | Overall ExperienceManuel was so awesome! Everyone else too.
Jonathon Brearley | Overall ExperienceThey allow you to make a reservation online when they actually have no storage units available and don’t tell you until you show up and wait in line for 2 hours
Caroline Allan | ReservationGreat staff. Great place.
Shalev Nessaiver | Overall ExperienceReservation was not available and customer service lied to me, claiming that never once in seven years had they ever had someone reserve a storage unit at their location that wound up unavailable.
Abraham Levitan | ReservationI was called to tell me that there was no room available and that this reservation was cancelled. I found a good alternative at different Uhaul, but hope this somerville reservation was cancelled.
Devin Basinger | ReservationI reserved a storage unit at the Linwood location three weeks before my move. After driving 9 hours, and arriving just in time to unpack, I was told that there were no units available.
Amanda Patarino | ReservationGreat experience, seamless pickup and the team was very helpful.
Evan Chapman | Overall Experiencegreat product, and great service. Can't beat that!
William Rose | ReservationNothing the associates did was bad, but o reserved a storage unit a month in advance but there was none available when I arrived. Absolutely unacceptable.
Mitchell Tyson | ReservationI was told there were not storage units available of the size I had reserved one month prior. However the employee was able to get me into a smaller unit at the same location.
Gabrielle Martinez | ReservationPerson was amazingly accommodating and found the perfect storage solution for us.
Michael Crackower | ReservationEveryone that helped get my Ubox setup and ready for me to take out was great.
JASON KAFFENBERGER | Overall Experience