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Kurt PCustomer Reviews for U-Haul Moving & Storage of South Cypress
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience here at the Cypress 529 location. They absolutely restored my faith after the Copperfield location took and made my 4:30 pm 24 hour reservation only to ask if I could either have the trailer back before 7 pm the same night or first thing the following morning. I reminded the Manager this was a 24 hour reservation. I ended up incensed and left the property with nothing and immediately called the 529 location. They were pleasant, explained things very well and quickly got me back on track with my time sensitive project. I absolutely recommend the 529 location for all your trailer renting needs.
Derrick BGracias
Reynier LMy experience at this location 529 & 99 has been the best our family recently went through a crisis with almost loosing my mother and everything became back burner due to some major decisions I had to make but God turned it for our Greater Good! We have been blessed to work with the staff here and when I say they go and beyond I cried! The manager Ahlini, Emoni, and a few others have exceeded Customer Satisfaction in such a vulnerable moment in our life! 10 Stars for Sure! We are grateful!
PRISCILLA H | Overall ExperienceGreat customer service.
Lonnie LThe staff was very patient kind and extremely helpful. They went above and beyond to ensure my well being/visit was met to match their supberb/immaculate service.
Latisha FGreat customer service.
Brian DThe truck didn’t go into P. Overall it was good
Latoya WEverythings good. Customer service, truck clean. Thanks.
Nelson AEveryone was very helpful and fast
MICHAEL D | First ImpressionsTop notch
Robert GThe check light engine was on when we got ready to leave the Uhaul lot. We had to notify the staff and they provided us with a different truck. This next 26' truck only had a 1/4 of a tank...we were told we would receive a $12 credit upon return of the truck, but we didn't receive it.
delilah pThe a/c did not work in the truck
dwayne aGreat thanks for the rapid service
cristie HThe entire team was a pleasure to interact with. From check-in and hook up of the trailer to its return, everyone was friendly and did their very best to ensure a smooth and great experience.
Thomas MThe associates were all very customer oriented, and could not expect more.
Sai KI was extremely pleased with the entire experience. Excellent customer service and equipment on very short notice. It was a lifesaver!
Laura CTried to charge me 20 miles more. Good thing that I took pics before leaving and after dropping off.
DANNY CAwesome team
Jerome HEveryone was friendly and professional. The best location I have used yet!!
Lonnie JTie down vehicle correctly Jose’s wheel straps fell off causing me to have to stop and have them retied down. Ask the Lagrange U-Haul on Jefferson for verification.
Don GThey could not find my reservation at first and the website said wait allowed but they are not really set up for that. They still worked with me after they found the reservation, let me sit at the desk during the wait and took care of me. While something probably needs to be fixed on the computer sides, the staff was great and was appreciated.
Michael RHave better trucks with good gas mileage and comfortable to ride in. The location is great Customer but what u pay for mileage should get better trucks Price is n too high
Michael RVery friendly and knowledgeable staff
Julie MEverything was good, the two employees were very helpful,.pleasant and respecrful, it was easy transactions went smoothly , I was pleased with people accommodated me. Thank you.
SANDRA WTodo bien excelente
Ciro STruck had a loud noise when driver on interstate. That was deafening. Couldn't talk or hear radio. Very annoying.
Timothy gExcellent Customer Service.
Bryan SChecar junto con el cliente el vehículo antes de que se lo lleve
Humberto PKeep up the good work I will be back
Karry DAbsolutely no hassle , very easy process
John GCustomer service personnel were always great and willing to assist me.
vernette c | Overall ExperienceNothing everything is A ok
Nakisha JFix the app. App kept crashing, pictures wouldn’t upload (after 4 pictures uploaded, it would delete all uploads, until finally it crashed all together but then said the reservation was no longer active)
Robert LGreat service
RAUL PGoing and coming staff is very helpful thank you
crystal hEvery time I was late made the payment I would still get a past due balance in the mail from the manager not doing her job and just sending out past due notices. She is not the very friendliest and she does not return phone calls and I asked to have my payments changed to the end of the month and she would not do that
Chayne C | Overall ExperienceHorrible. Very unprofessional. Hire new people.
Tiarah CThey did not do a proper inspection of the vehicle and told me the tank was full but it was only 1/2 a tank. I was supposed to get c credit which was not issued.
Lisa PThe 24/7 return was the best part of the rental
George MI forgot the young man's name at the counter. He was Latino with glasses. He had a great attitude and knows his stuff!!! Give him a raise!!!
Eric CThis facility and the staff have been very kind to our situation. Climate Controlled units are well kept and very clean. Manager and her support staff are very welcoming and go out of their way to make sure storage and rental vehicle experience is streessless and easy going
DANIEL NEverything was good and as expected. The staff was helpful and had everything ready quickly.
Benjamin DI dropped the truck off at 6:45 am and the location was closed so I don’t have anything good nor bad to say about this particular location. The self checkout and drop off was simple and swift.
ADRIENNE IFix the trucks it stop on me
misty pThank you
Michael CI reserved a truck online and everything went smooth, once I got to “U-Haul Moving and Storage of South Cypress” the next day, the staff was very polite and had great customer service, they had my truck I reserved ready to go, thanks again… I definitely recommend this place
Jose MI did everything on the U-Haul App. This saved time at the counter. I would inform customers to use the App for their reservations.
Randy SEverything is fine for me I could have more employees
Edwin QThere is definitely a lack of maintenance of the buildings. Garage doors dented so don’t work properly. General condition of structures gives the impression that no one cares or pays attention
maybeth CJust didn’t enjoy the pricing going up every time you look.
AMBER B | Overall ExperienceReally like the location. I got a good storage unit near the front entrance 1st floor. The price is really affordable. Fits my budget. I'm really pleased. Thank, you
PAMELA W | First ImpressionsWhile we were moving everyone at U-Haul Moving & Storage Of South Cypress, 21346 Fm 529, was great. From renting two 10x10 storage rooms, over 100 boxes, and then the truck we rented to complete the move. Everything was clean and everyone was helpful. Thanks for making this as stress-free as you could. Rocky and Melissa
ROBERT B | Overall ExperienceAlways professional kind and courteous. Willing to help you in whatever you need.
Diane A | Overall ExperienceGreat experience here
ANTHONY P | Overall ExperienceThe young man, at the 21326 FM 529 location were fantastic! He was very patient and explained each step of my return and storage
vernette c | First ImpressionsAihleen is the best manager you have ever had and deserves a big raise. She is personable, efficient, fair, and very customer service oriented.
Johanna Y | Overall ExperienceYou guys are amazing made the whole experience great
DANIEL M | First ImpressionsThe only complaint I have on my move out day I ran into a huge rat at the entrance of the facility that freaked me out.
lucretia t | Overall ExperienceClean other than the large bugs that were usually found dead in and around the storage unit. Staff was not as friendly as consumers would assume they would be.
Shavayette C | Overall ExperienceEveryone who worked there was so nice and helpful . I enjoyed my time storing things at the facility and it is convenient to rent / truck to move my belongings when the time came to empty my storage.
Kristi F | Overall ExperienceIn moving out of the unit, my sister moved into a non- climate controlled unit. It was advertised at $109 (10×10). The total amount ended up being the same at as a 10×15 climate controlled. Please explain the same amount for the 10×10 (non-climate) compared to 10×15 (climate controlled). Employee could not explain. Thank you.
SHARON T | Overall ExperienceGreat idea to have a recycling area. Always clean.
Ben B | Overall ExperienceCustomer Service Team we’re very warm and welcoming. Securing my unit today, once it has been cleaned. Appears to be a very busy location. Looking forward to moving my prized possessions to that location soon.
Rosita U | First ImpressionsI need a bigger storage
Kendra J | Online Move InOrdered & reserved unit online. When I went to location the next day there was no reservation in their system. Had to start all over. Twice
Jo S | Online Move InI would only comment that I expected to rent one unit, but it was split in 2.
Dalia O | Online Move InThey are professional, very polite and respectful. Nice doing business with you
Sunday N | Overall Experiencestaff acts like they dont want to be at work. i was also charged for something i opted out of when booking my reservation
NASIA Y | Overall ExperienceExcellent customer service
lucretia t | First ImpressionsThank y’all for having my items I’m your storage until I moved into my new home
GEMIECE S | Overall ExperienceI AM EVERY HAPPY WITH THE GREAT CUSTOMER SERVICE AND WOULD USE UHAUL AGAIN.
ricky r | Overall ExperienceThe manager was extremely unprofessional, I’ve used Uhaul for years and have never experienced the lack of proper customer service like I did with Ortega. I will never use this site and will advise the locals to do the same.
ANGEL M | Overall ExperienceGreat facility, competitive pricing, friendly staff. All in all, great and easy experience!
Caleb S | Overall ExperienceThey where very helpful great customer service
Danielle L | First ImpressionsOverall we are pleased with our experience with this storage location. But there are a few things we would like to mention. 1, is the access to the unit. There was an "after hours access" box by the door. But it was never mentioned or offered to us about the ability to access our unit after hours. This would have been nice because we both work later in the evening/overnight and are asleep most of the operating hours. 2, is that the siren/alarms would constantly go off while we were attending to our unit. That was very annoying and very distracting.
Chester H | Overall ExperienceElevator broken
Douglas E | First ImpressionsAll staff, especially the new manager have the facility operating smoothly. They all are very friendly and responded to my needs quickly and effectively. Should I again have the need to utilize storage, this location will be my first choice.
THOMAS H | Overall ExperienceWe had a great experience. Trish was a wonderful agent that helped us!
Delisa A | First ImpressionsLocation was always dirty, roaches all over and we were promised this would not be a issue, no carts available elevator not working and there was one older man that was the rudest to deal with gave attitude for no reasob
Mariela T | Overall ExperienceThe employees were excellent, I was there from July 4th to November 20, 2022, and every time I came out, they were wonderful. My hat’s off to them, well done!
Laura J | Overall ExperienceExpensive.
Eskew W | Overall ExperienceLos trabajadores muy amables el local limpio pero ahí cucarachas mis muebles se llenaron de cucarachas le deben de poner más antencion en animales y a lo mejor fumigar más seguido todo lo demás muy bien los trabajadores muy amables con las personas
Oscar T | Overall ExperienceMy best friend and I was greeted immediately upon arrival by Kimberly. She was knowledgeable and professional, the manager was as well. We felt as if We were apart of the Uhaul family. Everything went well, from the rental of the truck to a storage space, as a matter of fact, it was superb. Most definitely will recommend to my family and friends. Thinks guys for a job well done.
Diane A | Online Move InThanks to all of you for your patience. The manager was very helpful. And Corey.
Vanette W | Overall ExperienceFront office staff were so friendly and even helped my disabled husband with some of the boxes he had to unload!
Merce W | First ImpressionsCompany had the truck I needed at them time I needed it . Lower than the competitors! Great service. Thank you!!!
GEORGE S | Overall ExperienceI was always being charged a late fee because they never checked their mail. After all, my bank would send checks out every month 3 days or more before the due date. The units have become expensive and I don't feel it is worth the rent.
Kevin T | Overall ExperienceMy unit was not clean upon initial arrival.
Keith B | First ImpressionsMy experience with u-haul was good until I got stuck in the elevator for 30-45 minutes. Every cent then the elevator been out of order I have to walk up three flight of stairs to get my stuff. I try to move but couldn't elevator was down so I have to wait I had three units all on the third floor. So when moving day came I had to buy eight dolly so I can move my stuff all the dolly was gone when I moved in there was about eight mattress dolly and eight flat carts now there only four total. So I'm not happy 😕.
Orlando L | Overall ExperienceMy unit was broken into and very expensive items were stolen. The cameras are very poor quality and the people got away with my things and I lost out on all my things
Joe M | Overall ExperienceWould have rated higher; I had issue with the U-Haul truck constantly stopping and on me. Even the Rep was nice she. I returned, I told him twice the truck was defective, stopped at every red light and had electrical issues. He said ‘yeah that sucks’ and told me there wasn’t much he could do. I also warned him not to rent it out again and he shrugged at me like he had no choice.
Byron H | First ImpressionsThe sales associate was very friendly and extremely knowledgeable. Being able to help multiple people at a time without making anyone feel uncomfortable. In my belief, he should be looked at higher positions in the near future.
Archie W | First ImpressionsGood experience
Olivier T | First ImpressionsNot being able to keep my unit before it was auctioned. Is the only dissatisfaction I had but. I had the unit almost 2 years and I lost it all due to covid not being able to work for weeks to catch up on my bills. I hope the family who gets it appreciate it. Furniture was new. Thanks to hurricane Laura I blessed a family. Thanks U-Haul.
DIANA M | Overall ExperienceI love U-Haul and have been a customer for years but this location seems to be in trouble. A lot of things broken and not fixed timely. The list is kinda long to state here. Customer’s are being really inconvenienced when your moving items normally on a time schedule and you get to the facility and the elevator is out or the access sign in is down. Yep this happened just Saturday and I believe the after hours sign in has been down for over a week.
TERRILL P | Overall ExperienceThe place was nice and clean. Everyone was helpful and polite. Great service!
RUBY P | First ImpressionsGood and clean environment, nice people
UGOCHUKWU A | Overall ExperienceLike the cleanliness and thestaff
Rachel O | Overall ExperienceVery clean and well maintained. Helpful friendly staff.
Vanessa P | First ImpressionsA young man named Edward took care of us and he was so helpful and well skilled. Edward even came outside in the midst of an active storm to help me. He even reversed charges for a lock that was suppose to be free. The location I'm speaking about is 21346FM 529 Cypress, TX 77433
Sharol D | First ImpressionsBuena atención todo súper bueno
Ana G | Overall ExperienceAfter the first month, I received a letter stating they were raising my monthly price $8.00. They said due to “maintenance fees” 4 months later, they are still advertising units for the same price I signed up at. Classic bait and switch. I won’t be back.
JOSHUA K | Overall Experience👍🏽
Dune G | First ImpressionsUnit on 2nd floor unavailable first day 🦋- I paid 2 day laborers $50 ($25 per hour x 2 people)) and we could not work Elevator out of order day 2 again, finally turned on around 8:30 AM) we had 1-1/2 hours elevator day 2 before it quit again. Too many trips up down 23 stairs because of lack of access to storage unit elevator Paid way too much $$ for this I am still really steamed 48 hours later
cornelius m | Overall ExperienceThe elevator stopped working and we were left stranded with our property unable to pack the rest of our stuff. We had to find a hotel in Cypress and spend the night only to go back to resolve the situation. Other customers came after hours to find the elevator not working and had to turn around as well… I understand that the elevator breaking down was nobody’s fault but alternatives should have been offered.
SYLVERLENE W | First ImpressionsThe person who assist us was very professional and super nice. We always appreciate this.
Julia A | First ImpressionsThey had furniture stored inside the entrance area. I was trying to get help with my storage number using the intercom on the third floor because the storage that was giving to me had a lot on that I could get in, only to find out that I was given someone else storage. The worker came after seeming frustrated cause it was time for him to be off, he made the comment this would happen when it’s time to get off as if it was my fault I was given someone else unit. So he found another unit only for that one to be for someone as well. Here I’m there with my help with my things unloaded awaiting for the worker to act and say nothing he can do but extent my truck rental, like I done unload my things in everything really. I ask for a bigger unit he said there was none I’m like well can I have two 5by5 cause I can’t load this stuff back up and come back tomorrow I have help now and work tomorrow. Finally he was able to give me the two 5by5 but this was a big inconvenience and not good on y’all part. And plus the elevator was extremely slow. And my helper didn’t expect to be that long nor myself. Crazy experience
Lakisha Q | First ImpressionsThe team here at this location weee awesome. All of them were friendly and seemed to actually want to be there. That’s hard to find these days. I’ll definitely recommend this location to others.
Jeff T | First ImpressionsVery courteous staff.
JUSTIN M | First ImpressionsChecked out June 12th and on July 6th got a new bill. Was NOT pro-rated on rent and had to call and wait on hold to get new bill cancelled.
Michael W | Overall ExperienceThank you
Scott K | Overall ExperienceThanks Ahilin, always very helpful and great customer service.
Henry R | Overall ExperienceI had the most wonderful experience at this uhaul. It was very clean. I felt my things were well protected. The staff was always friendly and helpful.
Sonji B | Overall ExperienceThe store could be understaffed at times, but the staff was helpful and friendly. Special shout out to John, who went above and beyond time and time again to give great service.
Melissa S | Overall ExperienceThank you for making my stressful move a little less stressful with your help and truck and storage
Danielle W | First ImpressionsVery clean environment, staff are highly professional and they communicate well and clearly.
Ugochi N | Overall ExperienceThe only reason I closed my rent is because I sold the trailer, other than that I was very satisfied storing my trailer there.
Byron H | Overall ExperienceI was impressed in my very first visit. I got 5X10 storage, enough for now. Very convenience because it's close to my house, the place is very clean as well. Employees are very courteous, I'm very happy customer so far. Thank you
Jose F | First ImpressionsWonderful customer service when you asked them a question they answered quickly and in a Professional manner
Chayne C | Online Move InTo start this was the most easiest Uhaul Storage ever . I moved to Dallas for a year while keeping my things in storage unit in Houston . Everything exactly how I left it . No animals / insects . Very clean establishment! Would definitely recommend . Thank you Uhaul
Kirsten M | Overall ExperienceThey were very helpful I'm nice
BARBARA L | Overall ExperienceI will move in this weekend I’ll know more in a few weeks.
James B | First ImpressionsThe storage place was great all around. The information that uhaul wants is too much. You want name phone and address of someone not living with me. Too much
Ben B | First ImpressionsThe place is great. U-Haul information gathering stinks. You want a phone number and address of someone else that does not live at my house that I have had for almost 20 years. When I go to get a quote it is just way to much information collection before I can get a price.
Ben B | First ImpressionsThe experience so far has been great. We are now awaiting delivery of the uboxes to Texas.
John P | First ImpressionsOnly thing I didn't like was the elevator had got stuck or just stop working after hours.
Latonya A | First ImpressionsThe overall rating is determine only my access, I didn’t receive a access card because was not working I was given a code access which did not work this extremely inconvenience me as I am moving and need to store thing immediately and removed my access to take things in after hours. The guy in store said would take days this is not acceptable and no one on the phone could help.
Mariela T | First ImpressionsRating is for u-haul only for the one on 21326 fFM 529, Cypress,Tx 77433 Abilin Ortega and her staff . Very helpful, friendly, and patient.
Rachel O | First ImpressionsWe were moving from Houston & needed to store some of our things for an undetermined amount of time. This facility was brand new, close to the home we were selling & due to Houston flooding, we wanted a second floor facility. The personnel couldn’t have been more pleasant to work with for almost 1 1/2 years. They made checking out easy as we left th facility to move our & head to our newly located home. Thanks for all the help & kindness that was exhibited.
KENNY S | Overall ExperienceGood
Hung H | Overall ExperienceGreat friendly and helpful
Alyssa S | First ImpressionsAlways clean and a great staff. Rented several trailers and made the majority of my payments for storage in person due to the staff .... Only once was there a line of more than three people at the beginning of the month (rush for service in the trailer industry).
WILLIAM S | Overall ExperienceEvery U- haul I went to in Houston had computer issues about available storages. They were very busy instead of helpful.
Carl R | First ImpressionsNo security at all. The place was open and everyone had access to the units. The staff is untrained and can not give any help. One person seems to know a little bit but can not access the computer to give any information. The manager has not returned my calls. I get put on hold and never have my calls answered. I heard an alarm going off and ask an employee if they go and check on it and his reply was “why would I do that”. There are only two of us here holding down the fort. He was walking out of the sliding door when I asked him. My unit was broken into and I can’t get insurance paperwork from y’all. My lock was not cut. I was told that I had $10,000 in coverage and when I reported it I was told I have $1000 in coverage. No-one wants to give me any paperwork, because they can’t access it. I calll every day to no avail.
paul e | Overall ExperienceStaff well informed💪💪💪💪
Brenda W | Overall ExperienceIt was a constant revolving door of employees which definitely affected the knowledge base of operations. I physically went to the office and closed my boxes In late September and have been receiving disturbing emails and bills about payment still due. When calling to follow up to find out why I was receiving bills I was told my box was still open I had a lock on it. Something is terribly wrong with the process, the employees and the manager. As I indicated my box was officially emptied, verified by an employee and all locks removed. Obviously they forgot to put it in the system or issued the box to someone else and forgot to put them into the system. For three months this has been an aggravating thorn in my side. I telephone customer service said they would call me back I never did , I called the store manager Kevin directly and spoke to him. What a merry go round trying to convince him that I had officially close my box months ago. I would never use this U-Haul again if somethings so simple as closing a box can become a nightmare what else could go wrong?
Arleen S | Overall ExperienceExcellent customers service from Brian. He was very patient and helpful with all of ours need. The facility is well maintained and clean.
Tam Q | First ImpressionsYoung man who assisted was the most helpful person I have seen in a long time. Our unit had been rented to someone else and he took the time to look for another unit and walk with us to get everything situated . He was awesome thank you
Jesus C | Online Move InIf I need a storage again I know where to go thank you guys
carlos a | Overall ExperienceNew office chair just up and disappeared. Apparently cameras do not cover unloading area.Or the parking lot.
Irma C | First ImpressionsPatrica was very informative on showing me sizes, since online was totally incorrect as far as the size and price. Thanks to Patricia she put my mind at ease. I did reservation last Thursday for Saturday 10/23-2021, although done online because the guy gave us miss information we had to return the next day totally frustrated.
Olivia C | Online Move InVery profesional personal, that i would be happy to do business again!
RAFAEL M | Overall ExperienceVery rude employees, not helpful in any way. Only Eileen the manager was helpful but that was when I was moving out and had a question. The entire time I needed to speak with staff they weren't helpful.
Zaidita R | Overall ExperienceExcelente servicio, muy atentos
YUDIT C | First ImpressionsImmaculate enviroment
Babatunde B | First ImpressionsThank you.
Cornelius B | Overall ExperienceFirst impressions are everything and with that said. So far the only thing about this storage is the location. Our first impression of the facility was not very good. The employee at the front seemed like she really didnt want to be bothered. The loading area is full of old junk as soon as you enter the building and it is filthy and smelly. You are greeted by a dirty mattress as soon as you enter the building that smells bad. The building smells bad as soon as you enter and there were roaches crawling in the elevator. My unit was not cleaned at all with chips and dirt over the whole inside u had to sweep it out myself. The person at the front said the maid service would be there later and to just sweep it out to the end of the hall. I returned hours later the dirt and chips of trash were still there. Not a good first impression at all. I would not recommend anyone here. May need to invest in a maid that actually cleans and not leave the junk in front of the entrance for months. Also spray for bugs.
SHYNEQUA A | First ImpressionsShe was amazingly friendly and helped me with getting a storage unit.
Michael A | First ImpressionsDaniel and Francisco were very friendly and gave us a very good customer service! Thank you!
Henry R | First ImpressionsAll the employees were very friendly and helpful.
Sherea J | First ImpressionsA+
Oscar H | Overall ExperienceMGR was not honest about prices. Did not sit well to be lied to
James C | First ImpressionsNice people
STEPHANIE B | First ImpressionsGreat
Cheryl T | Online Move InRenting the storage was a great experience! The couple that checked me in was so friendly and personable! I do have a complaint, then next day that I went to drop off my stuff in the unit, I noticed the latch to close was lose. I went to report it to the gentleman in front office, guy with long hair and he told me that he didn’t have access to his tools because the previous manager had been pushed out of the office and left everything locked. I didn’t need to know that and he didn’t provide a solution. Didn’t follow up with me and I don’t know if that is gonna be a problem long term.
Ozumy T | First ImpressionsWhen I called to make sure that I was good on my account the employee was pretty short and unkind. I wanted to know if I was good to go but he just said if I received an email I was good. He didn’t know what was on the email or ask any questions to verify that I am good to move out. I didn’t move out, the other person on my account did while I was out of town.
Carlos M | Overall ExperienceI googled this location after experiencing bad service with a lotion on Fry Rd. Daniel and his staff went above and beyond to help me understand the process and accept the equipment. The staff periodically checked on us to make sure we were ok after traveling from Orlando to Texas! This location is clean and convenient. Thanks again!!
Michell H | First ImpressionsMr. Smith was always helpful in questions I had throughout the process.
OSCAR H | Overall ExperienceDanny is great!
ENRISHA P | Overall ExperienceAll staff were helpful
Greg B | Overall ExperienceGood service
Hung H | First ImpressionsSARA WENT ABOVE AND BEYOND. 5tars
John S | First ImpressionsOne of the representatives was not willing to change my drop off location to the same place I was using storage. I had to call another representative in order to change the location.
Neil B | Online Move InCustomer service was great.
Charlene w | Overall ExperienceThis storage center always exceeds my expectations. The general manager is very attentive in helping each of her customers out the best way she can. This is my 3rd time using the facility and I will be using it for my last departure out of Texas in August
KELSEY K | First ImpressionsThank you for keeping all of my personal items safe! Have a great year!
Dion J | Overall ExperienceDaniel was a great help and was always so friendly to us. Thank you!
Aide G | Overall ExperienceStore Manager Brittany and Assistant Dan are Rock Stars!! They are super professional, and always provide excellent customer service! I love renting from this location!
jose A | Overall ExperienceI received a free unit rental for 1 month with my truck rental. The gentleman that helped me was excellent. I ended up needing 2 more units and I received a GREAT rate. Definitely use this facility again.
Charlene w | First ImpressionsI would like to know why none has called me only mi iterate sister saying all my mothers life long possessions have been seized and I was no longer welcome.How can you have a Deranged manager. Someone needs to contact me 1. For the overcharges on truck rental and inaccurate gas. 2. Not allowing me to rent to me again the time I had movers ready just for bringing these overcharges to light..Now my units have been given to my daughter?Really Go Uhaul what’s going on here ?
DOMINIC M | Overall ExperienceGreat customer service
Joe M | First ImpressionsInitially I was very pleased with this location. A letter will follow with reasons and photos as to why I am giving this rating. Perhaps, Brittany, if you took a moment to get to know your clients, you would have known my wallet was locked in one of my units rented 5/21/21 and if you retrieve your camera footage you will see me, my kid, and my father in law loading on three separate trips, multiple bags, and my father in law mixed up two bags I was CURRENTLY using with my other bags. In those two bags; there were snacks for my special needs son, his seizure medication, my husbands insulin and syringes, and my passport and my WALLET. When I spoke to you about a late payment initially I was going to call you back when I was not in my car. Then, with all going on in my life, I flat forgot. Then, I planned to pay when Robert reserved the new units (for his belongings and his files), since I would be down there. Somehow I missed all of you during hours you were open and when I went to pay the next few days after that I realized my wallet was missing and honestly thought it was stolen until I pieced the insulin, missing seizure medicine and snacks. Normally I would have noticed this immediately BUT the same day we moved into the facility, my younger sons were with their father, ROBERT (who opened the lockers with free rentals he earned) and my husband CHRIS (bald with glasses) was being rushed back to the hospital from Somerville (to the medical center) That is another reason you will see my father in law on the tapes from last week because my husband wasn’t feeling well. Please keep an eye out for my letter which will come to you online and if need be, certified. Please also provide a name of the supervisor who instructed you to speak to my daughter, threatening her with police and telling her that your supervisor said my husband wasn’t allowed to wait for me in the car, with his eyes closed in the air conditioning, after being in your hot warehouse, the same warehouse your employee (that gave me a tour) told us didn’t get hotter than 80 despite it saying it was not climate control. I found out later he was new, even though your asm is who sold me the spaces. (He is amazing and polite btw) I also don’t think someone looking for a bunch of free space would have purchased a total of 11 bundles between Uhaul and another competitor of yours. I do, as explained to the new guy and Asm on 4/11 and again a few days later to a young girl, have 4918 sq ft and six generations of stuff to move, ALONE. That is how the young girl sold me on these uboxes. Which , for the record, are NOT FREE AT ALL. Delivery alone was almost $300. I was pressured into that transaction she told me to just change the date change the date and guess what? They don’t answer the phone to change it. Next thing( I have SIX boxes and had it not been for my son, all SIX your staff member pushed me into ordering would have been left in my street. So, again my letter is in route. I look forward to a Very productive chat with you and your boss, and the corporate office along with the corporate attorney for Uhaul if need be. I take defamation of my character serious and keep in mind I have numerous friends with lockers there and your staff discussing me to customers is unacceptable. I get you and your staff are all young but making assumptions and poking fun to others or via social media is a huge moral/ ethical issue my book. I suggest you inform your staff to stop , you included, and refrain from ever discussing a customer outside of work. It can result in serious ramifications against Uhaul and the actual person who commits the offense. Chat soon. Bobbi WOOLDRIDGE ROWLAND
Bobbi R | First ImpressionsBrittany was great and very helpful her team was as well!!
JEFFERY W | Overall ExperienceBrittany was very helpful and patient.
PAULA J | First ImpressionsI’ve only experienced the best from Brittany and the staff there. Been with them almost 2 years and would highly recommend this location.
Tammy F | Overall ExperienceA dumpster located conveniently on site would have made my overall experience Excellent. There was no place to dispose of minor trash, much less any larger items that were no longer needed. Nonetheless, my overall experience was definitely Above Average.
Ron B | Overall ExperienceYour staff Daniel is a pleasant man, he is very kind to customers, very respectful, he has a good manner of approach. Because of his good attitude, I believe he will do great in future.
FOLASHADE I | Overall ExperienceThe man taking care of was respectful and attentive to my needs. He helped me every step of the way
steven M | First ImpressionsDaniel was very helpful and friendly! Definitely recommend.
Jessica S | First ImpressionsThe team was extremely helpful!! They are very professional!! I had issues opening my unit, and the Team was there to assist. I am very pleased with the service and I would recommend that location, because they are smiling and have great attitude and customers want to see that !!!!
Andrew W | Overall ExperienceNice friendly staff .
Shaun B | First ImpressionsGreat employees.
ELVIS P | First ImpressionsTruly an excellent experience. Daniel in Cypress was amazingly kind and courteous as well as knowledgeable.
Shareece S | First ImpressionsSara and Brittany are so helpful. Awesome team!!!
Aria T | First ImpressionsDaniel was extremely nice and helpful, made my decision to rent a storage unit easy. Everything was fast and very informative.
Jennifer S | First ImpressionsFransico was excellent. Amazing customer service and he was super helpful providing everything I needed.
Samantha P | First ImpressionsAwesome and friendly staff!!!
TINA L | First ImpressionsI love this location and Brittany the Manager is amazing...she deserves a raise. She goes above and beyond the call of duty. World class service from all the employees that I have dealt with at this location. I'll actually pass up other locations just to give this branch my business. Thanks!
DONALD W | Overall ExperienceGreat people.
Armadno S | Overall ExperienceThis is the best Uhaul I have ever been to excellent customer service and friendly people Danny in particular was a great help and an asset to your team.
Wiliam Z | Overall ExperienceEven though, I chose a storage facility closer to my home in San Benito Tx, but the staff at this location was very helpful and extremely friendly, too friendly....
Jason S | Overall ExperienceDanny and Becky were great great service
ABELARDO L | Overall ExperienceServicio muy bueno y práctico, facilitó todo...
Crispulo G | Overall ExperienceYour employee Alexander was a tremendous help on such short notice. He was polite, respectful and very knowledgeable on what he was doing. I will definitely come back on my next moving needs. Customer service was exceptional.
Cristian P | First ImpressionsThe staff was kind. They were welcoming. It seems like the chemistry is perfect. They were helping each other and never neglected any task.
MARREIO E | First ImpressionsWhoever set up trailer storage there at your facility must have had a trailer! It was by far the best set up for parking trailers that I have ever been at. When I get another trailer your facility will be my only stop, even if I have to wait for one to come open, I tell all my trailer friends about you facility! Thank you so much for caring!
gilbert t | Overall ExperienceThe staff was friendly and accommodating to all my needs.
Armadno S | First ImpressionsThe staff is always friendly and helpful.
RICARDO S | Overall ExperienceDaniel was very helpful and courteous!
Antonio G | First ImpressionsGreat place, and helpful staff. Thanks
Clay J | Overall ExperienceThe workers were very professional and very helpful every time I would definitely recommend to friends and family
Joezette w | Overall ExperienceHated to leave and only left because I was permanently relocated my travel trailer. This place was one of the most affordable places that didn’t go up in price every month!
Sandra B | Overall ExperienceGreat friendly service
Shanetta M | First ImpressionsThe bathrooms smelled good.
John 1 | First ImpressionsBrittany is wonderful service very friendly and very helpful, make the process easier and explain each doubt that I had
Gaspar L | First ImpressionsI will be back in the near future thank you
SIRENA T | Overall ExperienceEvery staff member was helpful and made the whole process easy.
RICARDO S | First ImpressionsGreat stuff very helpful. Britany was very helpful
ERIC P | First ImpressionsThe attendant who waited on me was the best in service. The exemplifies the very meaning of the word. The was friendly and fun to work with. Never felt like he was a stranger. I don’t think it gets any better than that. Awesome experience.
Sandra P | First ImpressionsSpecial thanks to Danny and Britney they were so great and helping went beyond Their duties
ABELARDO L | First ImpressionsVery professional
VICKI S | First ImpressionsThe facility is clean, up to date and easily accessible. Drive-in bays help when loading or unloading during inclement weather. The folks are very helpful and friendly.
ROGELIO G | First ImpressionsDaniel Smith and Brittany were informative , professional, and exceeded my expectations . Excited to be doing business with such a great team.
Cornelius B | First ImpressionsMe encanto la atención de sus trabajadores la manager fue muy paciente con mi inglés y muy profesional lo recomendaría siempre
Marianela B | Overall ExperienceVery friendly and helpful. Excellent customer service
KARILYN D | First ImpressionsBrittany Rayburn has been such an amazing person to deal with from day 1. We have been using this U-Haul location for almost a year, renting the Cargo trailers monthly for our business. We are no longer using the cargo as much, however, we have now moved to rent parking space to park our own trailer now, and once again, Brittany has just been nothing but great at assisting us and helping us with the whole process. She always makes us feel like we are her only customer.
JIMMIE C | First Impressions15 ft van was really clean inside and out. In pandemic felt the cleanliness was very safe to drive. Employees @ FM 529/ S. Cypress were also very helpful.
Robert B | Overall ExperienceInsects in the units and floors inside the units were dirty.
DESMOND K | Overall ExperienceJust wish the storage was a little cheaper so I could afford to keep my stuff there for many years.
joseph q | First ImpressionsThe units could use a bit more light, but otherwise excellent!
Rin B | Overall ExperienceBrittney and her staff are so wonderful! They have treated me like family since I’ve known them. I would recommend U-Haul especially U-Haul on 529 to anyone who’s looking for a trustworthy storage or to assist with their moving needs, this is the place........Love’em!
Sharmaine S | First ImpressionsBrittany and Daniel were very accommodating and helpful. Francisco was very helpful also. We really felt special with all the attention we received!
Robert B | First ImpressionsThe Manager was so knowledgeable. She knew her stuff real good. All the staff was very helpful. I would recommend to come here if they want good customer service.
Erica G | First ImpressionsEveryone that I have spoke to in person or over the phone has very helpful and welcoming. I love this facility and wouldn’t go anywhere else. Thanks and happy holidays .
Sharon M | First ImpressionsThe 2 young men that helped me were very professional,kind,considerate and very helpful!!! They deserve some kuddos!!
ROY M | First ImpressionsThis was one of the best managed storage facilities! Well lit and very clean! Wonderful staff.
Angel G | Overall ExperienceOur move in was excellent. Staff were knowledgeable and helped streamline our visit so that we could get back to our move. Would definitely recommend to anyone looking for storage!
Aaron W | First ImpressionsSuper Nice Staff and very knowledgeable about storage space. Michael even help me with my big refrigerator. Thank you all for your help. I will tell all of my friends and family about this place. SUPER COOL!!!
ARTHUR M | First ImpressionsBest customer service around never had a problem ask for assistance in getting a 24hr code at 7pm help me right away high recommend this place for all your moving needs.
Aaron M | Overall ExperienceThe two gentlemen on staff on August 29 were very polite and helpful! They took the time to walk me through the process. They were VERY professional. I’m happy to have selected this location
Deig A | First ImpressionsVery polite and new a lot about his work
SERGIO D | First Impressionselevator broke duting my first week as i was moving in
Mary J | First ImpressionsBrittany was a pleasure on the phone telling me all the options for my needs and had great customer service! Also, Joe was a delight making sure I understood how to access my unit and all with a great attitude! Best customer service EVER!
Carolina C | First Impressions(Husband Mike is filling this out) Management is a joke. Joe was the only decent employee there. Brittney needs a class on class and customer service along with etiquette and a course on how to deal with people that essentially pay their salaries.
Denise F | Overall ExperienceGreat helpful staff. We were renting a medium Uhaul truck for 24 hours to assist us from our hour & moving into storage . ( Just sold our home.) We were planning use the truck to put our things in storage with another Storage Company. Upon arrival were told a 2nd floor storage unit was not available instead it was 1st floor & NOT climate controlled. We called the Uhaul staff where we rented the truck. It is just what we wanted & needed. 2nd floor Climate Controlled. It is a brand new building so very few Spaces are presently Leased. The only concern we have is the RAT trap that was in our unit. I put all my soft goods in Rubbermaid boxes for protection but boxes for the rest. We’ll see & hope/pray the rats steer clear of our stuff. But the staff was great & very helpful.
KENNY S | First ImpressionsI love that you have climate control units. They were clean and well kept, looked brand new. I do like the fact that there is an alarm system in place. Thank you for keeping my things safe.
shelia l | First ImpressionsBrittany was the best.
Tracey C | First ImpressionsBrittany and her team were awesome. The facility was nice and clean I would definitely recommend this location to friends and family .
SCHEHERAZARDE G | First ImpressionsI have visited numerous storage facility through the years for my own personal use as well as others, for the first time a storage facility that hit all the check boxes, 1. Staff Tony and Dave Excellent. 2. Easy access including staff 3. Neat ,organized, clean 4. Restroom impressively clean Thanks for the great experience, by the end of the day of felt ownership, It left a greater impression on my 8 year old Son who was also impressed .
obediah l | First Impressionsvery helpful associates, and the manager goes above and beyond to be helpful. Facilities are very clean and love that the facilities have propane available to RV users! Love that. One other suggestion for your next mostly RV storage, add a dump station! Would be happy to pay a small fee each time it's used for the convenience and I'm sure others would also. Again all associates are top notch and I really appreciate that!
Pamela D | First ImpressionsThe staff at this location went over and beyond to make my process as easy as possible. Thank You and continue to stay safe during this pandemic
Ashley K | First ImpressionsVery pleased with the entire staff
Willie D | Overall ExperienceThe manager was very friendly
ALLEN S | First Impressionsincredible experience, everyone who works there is friendly and knowledgeable. Can't imagine going anywhere else.
Mike M | First ImpressionsThere was an issue with the alarm after hours. There were a lot of roaches.
Latoya T | First ImpressionsAs we arrived a day early to our U-Haul facility in South Cypress, we were served by Joe who answered all our questions and made us feel welcome. The facilities looked very secure. Excellent service
Carmen C | First Impressions