Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure they explain what to do if you go in person to get the trailer and what to do if you get the trailer online
Jenna Bruhn
Rating:
5.0
I can't think of anything that would have made my experience with U-haul any better. I couldn't have asked for more! Thank you for being here for me! Great people - Great service!
David Hromas
Rating:
5.0
Customer did not leave a comment.
Michael Starkweather
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lesley Thorp
|
First Impressions
Rating:
1.0
UHaul lied and cheated me. I asked for a hitch to haul a 20 ft. travel trailer camper. This is all new to me so I was dependent upon what I thought were professionals. They not only put on the incorrect hitch but also the wrong wiring. I told them at least 3 times what exactly I needed. I also had them verify to me before I left that this was exactly what I needed. I was assured by them that I would have no problem towing my camper. I went to pick up my camper and was told it was all wrong (after paying $557.05). I then had to purchase another hitch for over $1,100 and have it installed. The UHaul hitch is now in the back of my car. I tried to return it but got no help and was treated rudely by the employees. They have cheated and lied to me. I will never use them or recommend them again. I will contact as many people as I can to let them know about their poor treatment of customers and poor service and poor knowledge and understanding of their customers' needs. So unprofessional!
Linda Stevick
Rating:
5.0
Customer did not leave a comment.
Kathleen Neufeld
Rating:
5.0
Overall great experience.
NELSON ESTEVES-CRUZ
Rating:
5.0
Customer did not leave a comment.
Jeff McElwain
Rating:
5.0
Everything went smoothly and the employee was very helpful.
Joe Zuchara
Rating:
5.0
Customer did not leave a comment.
Robert Barfield
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wendell Thompson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Amanda Johnson
|
Overall Experience
Rating:
5.0
The staff here are amazing!! I'm so grateful to them and anyone who needs a storage unit should definitely speak with Tonya or Jennifer..they are all amazing.. thank you so much ☺️
Thersa Coster
|
Overall Experience
Rating:
5.0
Great customer service, and loved how clean the building was. Very convenient being able to come and go when needed. Loved the security, and climate control! Would definitely recommend to others! 10/10
Isaac De La Cruz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey Undlin
Rating:
4.0
Great place to keep your stores your items
William Pardae
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammie Hambek
|
First Impressions
Rating:
5.0
I had no problems when dealing with U-Haul, then had trolleys on either side and the place was clean, a good place to store your stuff
WILLIAM SOVA
|
Overall Experience
Rating:
5.0
Everyone was fantastic there. I end up not needing it after all, so I was only there for a very short time
Cindy Cooper
|
Overall Experience
Rating:
5.0
Tonya was very helpful and courteous.
Lisa Parker
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Walter Schroeder
|
Overall Experience
Rating:
5.0
Excellent staff ! Clean storage and facility.
Crystal Lomax
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Van Pederson
|
Overall Experience
Rating:
5.0
Tonya went over and above to help us! Wonderful facility!
Dawn Roness
|
Overall Experience
Rating:
4.0
Always a good experience with uhaul. Price was a bit high, however.
LINDA KREITINGER
Rating:
5.0
Justin was amazing in helping me get started with finding the right size storage unit and going through the process of getting a unit. He was very courteous and knowledge, as well as being amazing to talk to from the standpoint of a friendly customer. After setting up our storage solution, we attempted to access it to see what the process was like and encountered an issue with getting in. He was extremely knowledgeable about helpful with solving our issue and getting us in.
Matthew Wojcinski
|
First Impressions
Rating:
5.0
I think there should be proper utility dollys with straps mounted on the trucks for use in need when there is heavy appiances
Tony Burgess
Rating:
5.0
Customer did not leave a comment.
Julian Cordova
Rating:
5.0
Customer did not leave a comment.
Kelsie Bonn
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stanley Daugherty
Rating:
5.0
Customer did not leave a comment.
Steve Larson
Rating:
5.0
Maybe get a popcorn machine and give it away to the customers
James Beaudis
Rating:
5.0
Customer did not leave a comment.
gordon chapman
Rating:
5.0
Need more Adrianna
Alan Grosso
Rating:
5.0
Customer did not leave a comment.
Kurt Brorby
|
First Impressions
Rating:
3.0
Although management at this facility holds a grudge against me for having a late return of a U-Haul and therefore, I don’t believe I could approach either of them if I were to have any sort of concerns or issues; I still do believe this facility is kept up with quite well. Before, I would ever need to inquire about another unit or issue, etc. i’m not entirely confident in maintaining at this facility due to the struggle to communicate with management. I rent a lot of U- Hauls, like renting a truck almost every week, a lot. At that frequency, eventually, things can happen causing a late return. I now visit another facility when renting trucks, as this location pretty much told me to go pi** up a rope the last time I tried renting a truck. That’s not quote for quote but in summary.
Otherwise, I don’t feel this location could be kept up any better. Floors are clean and nothing noticeable that’s left in need of repair. Parking lot is easy to maneuver around in. No complaints.
Schawyn Reinisch
|
Online Move In
Rating:
5.0
Right Johnny on the spot. Quick turnaround and friendly staff
Bradley Howe
Rating:
5.0
Service was excellent
Gerry Helmers
Rating:
5.0
Customer did not leave a comment.
PAMELA BEHM
Rating:
4.0
It was genius to hav me the unload zone in a heated bay.
Gregory Barnhart
Rating:
2.0
Hello, my family was making our first cross country military move. We reserved a 26’ft truck 2 weeks prior to moving day. The day before our reserved pickup we went to the location to get furniture covers and confirm our reservation. The representative, Jenn confirmed our reservation and said everything was in order. The next day when we came to pick up our truck, the same rep worked with us. She pulled up the contract and asked me to sign. I noticed that the truck was not a 26’ft but a 20’ ft. I told her this was incorrect and she said “we don’t have a 26ft truck available so we downgraded you to a 20’ft truck”. I said what about the one sitting in the parking lot. She said “that truck is for local use only” I explained that I ordered a 26’ ft truck because that’s what we needed a 20’ ft. Truck would not be big enough. She explained “someone should have called you to inform you of the change.” I asked her when someone would have called me and she said looks like yesterday. I informed her I received no call and even checked my call history. I was in the store yesterday so why didn’t she tell me then. Her answer was “ I only read what’s on the screen. Would you like to sign the new contract?” I told her NO and explained that I would have to call around cause I need a 26ft truck. I called the corporate line and they totally ignored the issue and stated there was nothing they could do.
There were no other locations or companies that could get me a truck on time so we accepted the 20ft truck.
The following day I returned to pick up a trailer and Jenn was there again. She asked me how the 20ft truck worked out? I told her it didn’t we had to leave behind a lot of things. Her response was, “ oh that’s just the worst isn’t it, When you move and there just isn’t enough space.” I couldn’t believe this response!!! NO WAY! She knew this was a problem I informed her it would be! At this I simply asked her if my trailer was ready for pickup and moved on.
The whole time this location was the freaking problem!!! I couldn’t believe how poor the customer service was. It is safe to say I will NEVER use U-Haul again. I will also do my best to make sure friends and family never use U-Haul. This location is terrible and the fact that they are next to a military base, so they have a large customer base, and they know people have limited options allows them to give poor service with little care of the repercussion.
How can you improve? Have the customers original order available. Be transparent and make multiple attempts to contact a customer of changes.
Juan Marquez
Rating:
5.0
We rented a van for 2 days. It was so clean and the seats were super comfortable. Great fuel mileage and great customer service.
Kate Brokaw
Rating:
5.0
Customer did not leave a comment.
Ron Perterson
|
Overall Experience
Rating:
4.0
Only issue i had was the deceptive pricing. All advertised prices are $20-$30, and as usual the bill comes in around $130. Not necessarily too high, but i do think it should be made clear its going to cost that much. Ive used the services before so i knew to expect it, but again it would be better to advertise a price closer to actual cost.
Steve Hanson
Rating:
5.0
Nothing. Staff,location,the service and experience was excellent.
Kate Brokaw
Rating:
4.0
Customer did not leave a comment.
Terry Price
|
Overall Experience
Rating:
5.0
The staff has excellent service, and everyone is so helpful. I would recommend this location to anyone that's looking to rent anything from this U Haul.
Garwain Howard
Rating:
4.0
Customer did not leave a comment.
Ray Keller
Rating:
5.0
Using the ubox was very slick and painless move across the country, loved it. So great the way it was shipped in an enclosed truck, on time, and stored in a heated storage until we pick up our things. Such a clean facility and the staff were very cheerful and very helpful.
Phil Mason
Rating:
1.0
Hello, my family was making our first cross country military move. We reserved a 26’ft truck 2 weeks prior to moving day. The day before our reserved pickup we went to the location to get furniture covers and confirm our reservation. The representative, Jenn confirmed our reservation and said everything was in order. The next day when we came to pick up our truck, the same rep worked with us. She pulled up the contract and asked me to sign. I noticed that the truck was not a 26’ft but a 20’ ft. I told her this was incorrect and she said “we don’t have a 26ft truck available so we downgraded you to a 20ft truck”. I said what about the one sitting in the parking lot. She said “that truck is for local use only” I explained that I ordered a 26’ ft truck because that’s what we needed, a 20’ ft Truck would not be big enough. She explained “someone should have called you to inform you of the change.” I asked her when would someone have called me and she said looks like yesterday. I informed her I received no call and even checked my call history. I was in the store yesterday so why didn’t she tell me then. Her answer was “ I only read what’s on the screen. Would you like to sign the new contract?” I told her NO and explained that I would have to call around cause I need a 26ft truck. I called the corporate line and they totally ignored the issue and stated there was nothing they could do.
There were no other locations or companies that could get me a truck on time so we HAD to accept the 20ft truck.
The following day I returned to pick up a trailer and Jenn was there again. She asked me how the 20ft truck worked out? I told her it didn’t we had to leave behind a lot of things. Her response was, “ oh that’s just the worst isn’t it, When you move and there just isn’t enough space.” I couldn’t believe this response!!! NO WAY! She knew this was a problem I informed her it would be! At this I simply asked her if my trailer was ready for pickup and moved on.
The whole time this location was the freaking problem!!! I couldn’t believe how poor the customer service was. It is safe to say I will NEVER use U-Haul again. I will also do my best to make sure friends and family never use U-Haul. This location is terrible and the fact that they are next to a military base, so they have a large customer base, and they know people have limited options allows them to give poor service with little care of the repercussion.
How can you improve? Have the customers original order available. Be transparent and make multiple attempts to contact a customer of changes.
Thank you and feel free to contact me.
Juan Marquez
Rating:
4.0
The only issue I had with my U-Haul experience concerned the price I paid. I visited the location in person on a Friday and received a written "quote" of $126 + tax for the rental I needed. On the following Monday, I called the location and requested the "quote" be changed to a "reservation" and my information was verified with no mention of a pricing change; however, two days later I went to pick up the rental trailer at 8:00 AM and discovered the rental fee had changed from $126 to $186. The only explanation given for the increase was, "Sometimes the prices change." Although U-Haul was concerned enough to text me multiple times over the weekend, asking me if I was wishing to upgrade my quote to a reservation, they apparently did not feel it was important to notify me that, "Sometimes the prices change" - even when that change is almost a 50% increase on the quoted price.
It's very unfortunate that an overall excellent experience of renting from U-Haul has to be marred by a significant, unmentioned price change. Lesson learned - before deciding to rent from U-Haul again, I'll be sure to verify a concrete price.
Troy Ross
Rating:
5.0
Customer did not leave a comment.
Jory Fecho
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ashley Stephens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marilyn gravos
|
Overall Experience
Rating:
5.0
The guys running the place were great. Personable and great customer service, interested in our experience and opinion. Truly great guys.
Sierra garcia
Rating:
5.0
Very nice facility, friendly professional staff
eugene see
Rating:
5.0
Customer did not leave a comment.
Ronnie Gilbert
Rating:
5.0
Customer did not leave a comment.
Lucas Underdahl
Rating:
5.0
Customer did not leave a comment.
TERRY WILSON
Rating:
5.0
The lady who took care of us was fantastic thank you
Cindy Cooper
|
First Impressions
Rating:
5.0
The management is so amazing! They are kind and friendly. They are all amazing 🤩
Thersa Coster
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa Higley
Rating:
4.0
The large garage doors for unloading the size truck we used did not work. That was a little frustrating. The staff is great to work with and explains everything and is very helpful.
Gerard Cederstrom
Rating:
5.0
Customer did not leave a comment.
Jasmine Goninan
|
First Impressions
Rating:
5.0
Staff was really friendly and professional. Thanks alot!
Anthony Monroe
Rating:
4.0
Customer did not leave a comment.
Kathleen McConnell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ray Antle
|
Overall Experience
Rating:
5.0
They do their jobs well unlike ukiah which was an absolute joke.
Nicholas Bush
Rating:
2.0
Everything was good except I was charged an extra 50 miles that I had already paid for.
David Legg
Rating:
5.0
Customer service was great
Tom Kempf
Rating:
5.0
Customer did not leave a comment.
Vicky Sutton
Rating:
5.0
This location was wonderful, very bright and visible, clean and well maintained and staff was on the ball and exceedingly helpful. Thorough explanations on questions and speedy returns. 10/10
Jerad sitton
Rating:
5.0
Customer did not leave a comment.
JERRY POPEJOY
Rating:
5.0
Very friendly and helpful staff, super professional and accommodating.
Kalton Nelson
|
Overall Experience
Rating:
5.0
Great staff very helpful!!
DAWNDANNETTE VAN SYCKLE
|
Overall Experience
Rating:
1.0
Get new owner/management
Keaton Mentis
Rating:
5.0
Customer did not leave a comment.
James Clarin
Rating:
5.0
Customer did not leave a comment.
Scott Evans
Rating:
3.0
Be less expensive
Walter Schroeder
Rating:
5.0
I have dealt with u haul for many. Years all over the USA and they all have a great staff but mrs Tonya and Jennifer are the best of them all they. Take pride in what they do for your business as well as for the customers I'm proud to have had the contact with them keep up the good work
Bernard Edwards
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven Belcher
Rating:
5.0
Staff worked with me to deliver my items and all staff were very helpful and friendly.
John Karolewics
Rating:
5.0
Customer did not leave a comment.
Brittany Tikkanen
Rating:
5.0
Customer did not leave a comment.
Pete Panales
Rating:
5.0
Customer did not leave a comment.
Ron Perterson
|
First Impressions
Rating:
5.0
Placed my items in a unit while overseas for a year and all of my items remained secure. Never had any problems with billing or trouble with my power of attorney accessing the unit. Definitely recommend.
Gabriel Ruiz
|
Overall Experience
Rating:
1.0
The women who did not state her name was yelling at me I’ve the phone. She hung up on me staring chargers were valid and never informed us of having other charges. I paid uhaul and got another bill from them lying. When they gave us a truck that was filthy and out of order due to the passenger door not working.
cheyenne Fajardo
Rating:
5.0
Customer did not leave a comment.
Swift Latham
Rating:
5.0
Customer did not leave a comment.
Bruce Zimney
Rating:
5.0
Customer did not leave a comment.
Dean Brekhus
Rating:
5.0
Both employees were extremely knowledgeable and willing to assist with any questions I had.
Lance Vandervoort
Rating:
5.0
The most secure place I’ve ever stored my stuff at. The staff was always helpful and friendly
DIANE SIPPEL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura Robles
Rating:
4.0
The billing issues were the only issue.
ROBERT WILL
Rating:
5.0
Customer did not leave a comment.
Timothy Mihalick
Rating:
5.0
AAA+++
Alan Grosso
Rating:
5.0
Customer did not leave a comment.
Thersa Coster
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Thersa Coster
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Kristen Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth Schwartzkopf
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Hailey McAbee
Rating:
5.0
Customer did not leave a comment.
Dean Brekhus
Rating:
5.0
Customer did not leave a comment.
Brian Osvold
Rating:
5.0
Excellent customer service
Denise Walkingeagle
Rating:
5.0
Customer did not leave a comment.
JOSALYN MEZA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randy Saunders
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Emmanuel Alaniz
Rating:
5.0
Customer did not leave a comment.
CHAUNTE BUNCH
Rating:
5.0
Customer did not leave a comment.
Marvin Meine
Rating:
5.0
Customer did not leave a comment.
BANG DUONG
|
Online Move In
Rating:
4.0
Haven’t received my invoice via email as of yet
Neil Nathan
Rating:
5.0
Customer did not leave a comment.
Crystal Molina
Rating:
5.0
The staff are helpful and the hours are convenient.
Lee Danitschek
|
Overall Experience
Rating:
5.0
I cant think of anything its a good location
Joey Finafrock
Rating:
5.0
Customer did not leave a comment.
Joshua Hoffer
Rating:
5.0
I always enjoy working with the staff at our U-Haul as they make it quick and get exactly what we need.
Teressa Brock
Rating:
4.0
Customer did not leave a comment.
Kathy Laducer
|
First Impressions
Rating:
3.0
Better general customer service , but we are still awaiting our refund for unused services.
eric Young
Rating:
5.0
The lady was absolutely helpful. Had me signed up and on my way. Very knowledgeable.
Thank you
Bill Sanders
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chet Fisher
Rating:
4.0
Enjoyed using your secure location and working with your employees. Thank you very much.
Tom Koppinger
|
Overall Experience
Rating:
4.0
As an overnight individual times when would be convenient for me wouldn't be for others.
TYLER HAIBERG
|
Overall Experience
Rating:
5.0
Excelente equipment and very professional people
Maria De La Luz Avalos Alvarez
Rating:
5.0
Customer did not leave a comment.
LANCE HAWKINS
Rating:
4.0
While the location and it's staff were excellent, Uhaul needs to be careful about reservations. I intentionally reserved this vehicle at a different location which was more convenient to me. I also received email confirmation of the reservation at the preferred location. Uhaul moved the location without notifying me and causing confusion on the day of pickup. Locations should never be changed without notificaiton.
Marcus DuPona
Rating:
5.0
Customer did not leave a comment.
Glen Davis
|
First Impressions
Rating:
5.0
She was awesome thank you
Joey Finafrock
Rating:
5.0
Customer did not leave a comment.
CHARLENE CORDNER
Rating:
1.0
Very Rude and unhelpful stuff. As if moveing isnt stressful enough then getting told to “refer online for any questions” and card not even working to start off with…i got alll my stuff moved to a different facility and i wont be using this one again
kayla weyrauch
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alexis alefteras
Rating:
5.0
Very helpful.
Terry Price
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
HUDSON CLARK
Rating:
5.0
Customer did not leave a comment.
cindy devries
|
Overall Experience
Rating:
5.0
Great help anytime we needed it
Kurtis Nygaard
|
Overall Experience
Rating:
5.0
Excellent facility and great people. Thank you
terry madden
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Swift Latham
|
First Impressions
Rating:
5.0
Service is excellent and professional
Maria De La Luz Avalos Alvarez
Rating:
5.0
Customer did not leave a comment.
NELSON ESTEVES-CRUZ
Rating:
4.0
Customer did not leave a comment.
TERESA MERTZ
|
First Impressions
Rating:
5.0
Great place. I would reccomend them to others
Willirene Robertson
|
Overall Experience
Rating:
5.0
Jennifer was helpful, patient, knowledgeable and friendly. She is a great example of what customer service should be. It was a positive experience.
Dana Warsocki
|
First Impressions
Rating:
5.0
Staff was extremely helpful and very professional
Bernard Edwards
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shelbie Woodard
Rating:
5.0
Customer did not leave a comment.
Maria De La Luz Avalos Alvarez
Rating:
5.0
Customer did not leave a comment.
Kyle Shoup
Rating:
3.0
Extra charges after return return policy on line impossible and then charged me 20 cause of there mistake on milage reading so unable to complete return on line then charge me for gas to fill tank and only had 3 quarters in gas when rented truck
Delley Miller
Rating:
4.0
Customer did not leave a comment.
Peter Theodos
Rating:
5.0
Customer did not leave a comment.
Shane Zaback
Rating:
4.0
Customer did not leave a comment.
MERNA IMSLAND
Rating:
3.0
Customer did not leave a comment.
Kristin Hanson
Rating:
5.0
Customer did not leave a comment.
Angelina Santiago
Rating:
4.0
Even though I was given a 10x10 unit that was already occupied. Now I have two 5x5 units.
Gwen Askew
|
First Impressions
Rating:
5.0
This location is top notch. Plenty of clean, well-lit space both for parking outside and inside storage. My favorite perk of this location is the secure loading bay - unload your goods behind a closed overhead door, very cool. Tonya was super helpful and a pleasure to do business with. I would recommend this location to anyone in the area needing supplies or climate controlled storage. Thanks U-haul of South Hill, ND!
Nicholas Weber
|
Overall Experience
Rating:
1.0
The staff was rude, and probably the worst experience ive ever had, to pay 10$ for a “free lock” , and the storage unit was smaller than the one i reserved, when i went to return the truck the employees were nowhere to be found waited 5minutes and they were outside talking and smokeing cigs. Wouldnt answer. Any questions was told that “everything can be done online or thru the app”. So my phone happened to be dead, was exhausted from moveing myself with a toddler long distance and to get treated so poor by management i didnt even want a storage thru them or ever deal with them again
kayla weyrauch
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Claudia Paulson
Rating:
5.0
The drop-off was really smooth.
Julie Lisowski
Rating:
5.0
Customer did not leave a comment.
Lisa Pogatshnik
Rating:
5.0
Customer did not leave a comment.
Jennifer Feldman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley Hoiland
Rating:
5.0
Customer did not leave a comment.
Kim Woodall
Rating:
5.0
Customer did not leave a comment.
David Randalll
Rating:
5.0
Customer did not leave a comment.
Samuel Giordano
Rating:
5.0
Customer did not leave a comment.
CODY WELTZIN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Robert Lukens
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
McKenzie Brown
|
Overall Experience
Rating:
5.0
Nothing I can think of
Paul Sullivan
Rating:
5.0
Jennifer was amazing in helping in every way she could.
Christopher Swindell
|
First Impressions
Rating:
2.0
The door closest to my storage unit was not working. Made moving in much harder than it needed to be. The woman working was wonderful and apologetic.
Jessica Throlson
|
Online Move In
Rating:
5.0
Thanks so much to the south hill team.😊👍
Steve Lindsay
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marion Dorau
|
Overall Experience
Rating:
4.0
Too expensive
Keegan Stenvold
|
Online Move In
Rating:
5.0
Thank you so much!
CHERITY SANFORD
|
First Impressions
Rating:
5.0
The young lady who helped me was amazing and a pure joy!!!
Willirene Robertson
|
First Impressions
Rating:
3.0
Price for outdoor RV storage and indoor climate storage is in no way competitive to all other facilities in Minot. After having our rates almost doubled and then shopping around this U-Haul facility is almost double every other facilities monthly rate and the other facilities offer way more features for 1/2 the monthly rate examples include gated security access, 24x7 access, 24x7 monitored security, RV insurance etc
Clare Rogers-Burau
|
Overall Experience
Rating:
5.0
Customer care was amazing
Samoht Dixon
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tom Koppinger
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adam Garcia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janina Claravall
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon Bakken
|
First Impressions
Rating:
5.0
Friendly staff. Nice facility. Convenient loading bay and carts to use.
Katelin David
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rodney grumber
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Xavier Fernandez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard Reuer
|
First Impressions
Rating:
5.0
I picked up my one-way in Illinois to move to Minot. The experience in Minot was fantastic (I cannot say the same for Illinois. Tonya and her staff are professional, kind and helpful. I will not shop around if I need to rent storage or a vehicle again. Coming right to Tonya and her staff.
Lisa Holmes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mirta Fuentes
|
Overall Experience
Rating:
5.0
Well maintained facility and the cart where very convenient for moving things in and out of storage unit. The only thing that was kinda annoying was uneven entrance when going in and out with carts this would sometimes cause things to fall off of the carts.
Brook Boucher
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul Ring
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
James Kremer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danny Boully
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lanny Weatherly
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dennis Helgeson
|
Overall Experience
Rating:
5.0
From the vary beginning we were told that at some point we would have to move our trailer to another parking space to allow lines to be painted on the pavement. All well and good. The only down side was that U-Haul repositioned the assigned parking spaces to “back in” spaces rather than the original “drive through” spaces!
It is much easier to drop off your trailer in a drive through. Other than the slight disappointment the customer service is great, easy payments and personally contacted via text or phone with any updates.
Charlie Gage
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renee Jesz
|
Overall Experience
Rating:
5.0
The one month of free storage for a one-way move was exactly what my family needed. They staff we're helpful in getting our unit setup in a timely manner. Fantastic!
Charles Fields
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brittney Avery-Wood
|
Overall Experience
Rating:
5.0
Staff is ABSOLUTELY AMAZING!!!
Tina Jones
|
Overall Experience
Rating:
5.0
All the staff were very helpful and professional. They went above and beyond to meet my expectations! Thank you so so much!
Georgine Fragua
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason Foust
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Darin Tucker
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ashley Ramsey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Georgine Fragua
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeannie Standish
|
Online Move In
Rating:
5.0
Thank you did a great job friendly
Rhonda Wiegler
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jill Iverson
|
First Impressions
Rating:
5.0
Great experience!! Friendly and helpful staff!
Gayle Schaeffer
|
Overall Experience
Rating:
5.0
The Lady that helped me was noting but respectful and helpful. She got my needs sorted quickly and efficiently. All around a wonderful experience, and I would definitely would consider going to her for my future needs.
Alex OSVOLD
|
First Impressions
Rating:
5.0
I was surprised to learn of the camper parking lanes. Thank you!
Charlie Gage
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth Geyer
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
JOHN MOGREN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jeremiah Johnson
|
First Impressions
Rating:
5.0
The supervisor Ms. Tonya Holbrook is the best supervisor I have ever met in terms of customer service and professionalism. She is a great asset to UHAUL and should be acknowledged and compensated accordingly.
The assistant Ms. Jennifer Adcot is also equally very knowledgeable and customer service oriented. She could equally run the place which makes the chemistry between her and Ms. Holbrook great and very beneficiual to the customer. UHAUL is also very lucky to have her as an employee and should let her know the great job she is doing and acknowledged and compensated accordingly.
This UHAUL facility should be used as a model for others countrywide. These folks are great and should be acknoledged appropriately. For their sake, I will continue to patronize UHAUL.
Please let them both know how good they are and how beneficial they are to UHAUL. Please thank them for me. If you have any question about Ms. Holbrook or Ms. Adcox, you may contact me at adiokitam@hotmail.com or 321-289-0295, thank you, Akpabio Akpabio, PhD
Akpabio Akpabio
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marina Ortiz
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dean Eman
|
Online Move In
Rating:
5.0
Service representative was friendly and well plesent to work with
russell deane
|
First Impressions
Rating:
5.0
Very favorable except
Doug Pfau
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather Myers
|
First Impressions
Rating:
3.0
We didn’t move in. How do I cancel my unit
Linda Baures
|
Online Move In
Rating:
5.0
I want to especially commend the Manager Mrs. Tonya Holbrook for her impeccable no-good-second customer service. She goes beyond expectations to understand and service the customer to ensure complete satisfaction. She listens, understands customers’ needs and problems and come up with amicable best possible solution. She is a human first and puts herself in the customer's shoes and walks in the customer's shoes to ensure customer complete satisfaction. I have used U-Haul for many years even before the internet age and I have never met anyone or great individual like Mrs. Holbrook. She is caring, calm under pressure, extremely knowledgeable in what she does and above all always there for the customer regardless of time of the day and/or circumstances. She came to my rescue though off for the day at night and could have been spending time with family. When I had a problem, rather than make me wait till morning and at office hours, gladly reached out to help at that very odd hour in the morning that nobody else could have done. Mrs. Holbrook is an asset for U-Haul and U-Haul is lucky to have her as an employee and manager. With her skillsets and knowledge, Mrs. Holbrook is more than qualified to hold any higher position in U-Haul and continue doing fantastic caring job. Please help me congratulate Mrs. Holbrook for job well-done day-in-day-out and acknowledge and compensate her appropriately please. She is a keeper especially in these days where great employees are basically not commonplace or non-existent. She also works well with her crew who in-turn also work very hard to service customers well. I wish U-Haul had more Mrs. Holbrook and because of her selflessness and professionalism, I plan to continue giving my business first to U-Haul and recommend friends and others as appropriate. I could go on writing about this great human, but I'm sure you know how gratifying I am to have met her for my move solution. Because of Mrs. Holbrook, I will always be grateful to U-Haul for providing me with a satisfying peaceful moving experience. If you need more information on my experiences with Mrs. Holbrook, please feel free to reach me via email or phone on record. Thank you!
Akpabio Akpabio
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lunvoder Wilcox
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nico natale
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHERITY SANFORD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAYLOR CLENDENIN
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mike Mulligan
|
First Impressions
Rating:
5.0
The manager tonya, I hope I spelt her name right, was so amazing every time I went in. I came from out of state and moved here and she was so welcoming and i think it was amazing to show up in a new town and one of the first people I dealt with was so nice and helpful.
Courtney Chafey
|
Overall Experience
Rating:
4.0
Had a few problems with one staff member
Zaan Williams
|
Overall Experience
Rating:
5.0
Always accommodating staff. Facilities were always clean and properly maintained.
Ronald Carter
|
Overall Experience
Rating:
3.0
Tell me why I got the last bay when no one there?
Tell me why no one made sure my ramp extended outward so I could safely walk off of it to unload my belongings ??
Sherri McCloud
|
First Impressions
Rating:
5.0
Very nice people, helpful, willing to answer questions.
WENDELL THOMPSON
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CHARLES LADLEE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sondra Sepielli
|
Overall Experience
Rating:
5.0
Smooth fast transaction, much appreciated
Paul Oster
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jonathon grabowski
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steve Fundingsland
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
david clements
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TREVA YOUNG-WELLS
|
First Impressions
Rating:
4.0
Everything was great until we went back at 7:50pm to try to put more things in our unit and we couldn’t get in.
Dallas Woodard
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lynn Guttormson
|
First Impressions
Rating:
4.0
I had trouble getting hold of someone via phone after receiving a text to call them regarding my unit. Other than that, it was a very good experience.
Lynette Quenzer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ASHLEY GETZLAFF
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacie Flanagan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LYLE KICKER
|
Overall Experience
Rating:
5.0
Everything was great I am just concerned that they got it figured out about the the missing To will Dolly.