Stop demanding bank cards payment, we don't trust in American Banks, they steal our money.
Denis RCustomer Reviews for U-Haul Moving & Storage of South Los Angeles
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Happy got what I needed. Will use your service again. Thank U all.
sylvia bMuy bueno el servicio Del personal gracias
rene sVery good Customer Service
Delmy PThe drop off location was the best part of the U-Haul experience. Quick, friendly and very helpful with the return of the vehicle
david sNot a thing keep doing what you’re doing excellent
john jExcellent customer service
Curtis ANeed more cashier's
LaTesha MMy Uhaul needs to be rinsed the inside of the truck smelled like someone urinated in there.
Jose GIt was very good I enjoyed myself there
donna m | First ImpressionsKeep doing what you are doing
JAMES HThe person you have in charge has a very bad customer service skills, he doesn't know how to talk to people and he shows favoritism towards Hispanic. When your black and come there he gives you a hard time. Why would you rent me a truck on empty. It took time and money out of my pocket. This location manager has a shity attitude, with black people
troy tTruck did drive smooth need wheel alinement
Charay BWhile the customer service was great, the equipment was sub-standard based on my previous rentals. The backup camera on the van was not working, there were broken parts on the interior of the van, spider webs on the driver side belt return, and the digital functions on the van kept resetting and we could never get them to work properly. For a van with about 13k miles on it, it had been definitely used pretty hard.
Jose VVery professional and friendly
Lawrence DEverything was great!
Jessica ONO SÉ YO SIEMPRE QUE LLEGO A ESTE LUGAR SIEMPRE SOY BIEN ATENDIDO ESPECIALMENTE POR EL MANAGER LUIS ASI QUE MO SE QUE MAS PUEDEN PEDIR OTRAS PERSONAS A Y GRACIAS POR EL GRAN SERVICIO
Rigoberto CGood service
DARRELL D | First ImpressionsThe customer service was wonderful patient
LUCIACINTRON TStart accepting cash.
Roman ABuen servicio al cliente los recomiendo
Adan PThe manager is not very friendly or welcoming. I’ve been to this location many times and every time I have the same experience with him. This time I’ve decided to leave a review. I’m not happy with my experience with him each and every time.
Eric SI was taken to a different location a flower shop of Nancy at first very horrible no one there and I should be receiving my $50 certificate along side with a $31 decrease from my payment of $64 because I brought the gas tank back on 1/4 as i had got it on 1/8 aside from so I only use 17 miles and was charged for 20 so another $4.17 is supposed to go back in my card . so to say $81 should be getting refunded $50 from U-Haul itself and $35 from the U-Haul place
Kamryn MKeep up the good work you guys are doing
Tommy CAll customers service was excellent
Jose VThe trck O rented road a little ruff, but it got the job done, the employees of this location provided excellent customer service.
Gigi HTHE STAFF WAS AWESOME!! THE ENTIRE EXPERIANCE WAS PERFECT.
BRANDON LAll staff very friendly and helpful I rent often from this location the open early and have a good variety of equipment
Jaime THaya Ahora Para Mi Todo Está Buy Bien
Rigoberto CGreat service
ronald hVehicle was not ready and not cleaned. It was just slightly dusted off. Great customer service, but interior of vehicles need more attention.
Juan LManager needs a serious attitude check. Really soured my entire view on brand
Edgar A | Overall ExperienceGood work guys
Cecil WThe truck was not driving well or cleaned in the cabin well. The staff were not very friendly or customer service oriented. This includes the general manager. I understand it's located in a rough area but it doesn't Mean you have to look angry all the time.
Shaneva NLong wait time to pick up a truck reserved the previous day. Long wait time to return truck. Other customers waited 40 minutes to only buy boxes.
cesar pGreat service. The line was very long to check in and there was only one customer representative there.
FREDRIK CNothing everything was just right.
Sharon EThe guy in the yard is very friendly and he gave me advice on where to park the equipment I give him all star score
Nelson BGood customer service and helped me find my wallet which was left in a truck. Great service
LAMAR WPersonnel assisting in the morning when truck was picked up was not very pleasing to talk to and slightly rude. Female personnel assisting when truck was returned was very nice to help and assist and complete my rental.
Albert STHIS LOCATION WAS CLOSED WHEN I DROPPED OFF THE EQUIPMENT, SO NOT SURE ON THE PERSONNELL AND THE CLEANLINESS OF THE LOCATION.
William OThey were so attentive and accommodating to what I needed that I felt as tho I was dealing with a friend not just a business,I really appreciated the way they handled business from beginning to end, excellent.
ZACHARY MLuis was extremely helpful and professional
balmore CComment: In addition the rental agent was extremely rude and unhelpful.
Deanna GThey were very patient . And professional
PAMELA HQuick service and support
JEFFREY SThe vehicles are all damaged and have been broken into where the door handle and locks on the driver side don’t even work. To no fault of the staff but security or a gate would be a great addition.
Steven JGood service and frendly staff. The truck was ready to go. Drop was easy.
Luis DThe customer service rep was good
Tim CPlease have your SO. VERMONT MANAGER, research a nearby location that has the equipment that I need!ed! I have a 5x5 space with mostly clothes & he supposedly only had those 15FOOTERS; I paid all of that extra money for wasted space.....! I don’t have money to BURN like that!... IS IT TRUE STORES cannot make a call to each other to see if the other has what I’m faking for??.. Just wondering? THANK YOU FOR LISTENING!
BERNICE TEverything was smooth
patricia sWhy was the U-Haul sticky
Meshach BA++ The drive up return proved to be absolutely more than what I intended or expected. This made for an expeditious rental return. All of 5 minutes, if that. Thank you for a Wonderful experience.
Dedra AThe horn didn't work on the van I rent on Jan26 I feel I need a discount
ROSIE HI feel that uhaul should refund people money when they over pay or fill the gas tank higher then what was lefted
marissa WThanks for everything. Good service 👍
Jessica OVery very good customer service
rosalind hThe vehicle was on E. The van started put putting as soon as I left the parking lot.
randy lMANAGER SUPER EFFICIENT EXPEDITED BUSINESS IS TIMELY FASHION AS WELL VERY ELABORATE WITH STORAGE INFORMATION DO'S & DON'TS, IN'S & OUT'S OF ACCESS TO FACILITY. THNX
Deon B | First ImpressionsY’all have too many hidden fees I’m cool, never will come again
SHARON NThe employees in both the day, and night shift are extremely rude as if they hate their jobs. They are very quick with customer service but not efficient.
Jamilah WNothing it was perfect
MICHAEL JService was excellent and checkin in was quick and easy
Michael SThe workers were cool. I strongly dislike the system used to rent the vehicle. Basically if you don't have a smartphone/computer, you can't rent the vehicle.
Aaron EDon't force people to use the APP to order truck/equipment, the APP takes up too much time, people are standing around trying to tap in with their phones and are stuck. The APP end up not working after spending so much time. Don't take jobs away from people to depend on electronics. The Sales person had to stop and help me any way. This is also not good for people who are not tech savvy.
Brenda HWe were forced to use the app to check in and pick up the trucks. The app was glitchy and had to be reloaded several times to complete the process. I needed help from the worker at the counter the finish checking in on the app. It took about thirty minutes to pick up a truck even when I had a reservation and all my info was already in the system.it was a frustrating experience and made me think about whether I will continue using uhual.
Jason SU -Haul NEEDS to Reimburse money for gas when you put extra in the tank if the daily doesn't Register. But other then that it's okay
marrissa WMuy buen servicio
JOSE R | First ImpressionsHave enough staff to make the process quicker, i was there for about 1 hour.
Ervin OEverything was wonderful I was very happy and very nice and professional thank you so much
Schavonne EExcellent service
Curtis ATHANK YALL VERY MUCH AND GOOD JOB.
brefa t | First ImpressionsMy only suggestion is too long a hold time for customer service
Beverly B | Overall ExperienceI moved out October 13 and I feel I should of gotten some of my money back then they charged me for the following month so I am waiting
JHONTAIA H | Overall ExperienceNo comments
WINNETKA C | First ImpressionsThere is no elevator. It was a nightmare walking all the way to the back of the building and back and forth up stairs with furniture. Needing this storage unit was a last minute situation for me so it was my only option. The place was clean and the staff was nice but I would not recommend anyone who is moving a house full of furniture to this location. There were plenty of things I could have moved myself, but due to the stairs, I had to spend more money and hire more people to assist with the move.
Amarri F | Overall ExperienceThey were very courteous and helpful
LATANYA B | Overall ExperienceKeep up the good work Holla 😂
kim m | First ImpressionsThere was a snag with my reservation when I arrived. The staff worked it out which was a great comfort. I thank you for your diligence and understanding
George D | Overall ExperienceNo comment
Lawrence W | First ImpressionsI never used it
Armando T | Overall ExperienceI was informed by one of the staff members that I should be seeing a credit back into my account since I only moved for 2 miles with the unit and left fuel tank above the range that it was given to me. Thank you in advance.
Gustavo V | First ImpressionsThis location needs improvement in customer service. Staff was demanding my husband “you need to hurry up and let me know because I gotta go home” while he was talking to me on the phone getting clarification on the reservation. She repeatedly told him that at least 3-4 times while I was on the phone with him. Process was fine (although no lock was provided, compared to the one we have in Long Beach) but customer service was poor.
Jennifer N | Online Move InI have a daughter who works for U- Haul as a second job from home. She likes it so all's well.
joyce m | First ImpressionsSome of the staff was amazing and helpful. Some of the staff was rude and unwelcoming.
CHAUNTIER P | Overall ExperienceIt's very convenient the staff is very helpful had patience very nice
DONNA W | First ImpressionsSent a lean notice email after 4 days late and not a late notice, but a lean notice. After 10 plus years of having the storage unit the new owners have very poor business practices at this location. That’s why I replied I was going to close my account and leave. The very next month I did just what I said ! I closed my account and left to another company all together. Then You charge me more than my receipt listed. You don’t provide enough stairs to get in my unit, we had to wait some time over 30 minutes after the person was done using it which set our time back. Hopefully I get retro for the unit I was paid up-to 2/20/23 but left sooner because of the business practices.
DESMOND L | Overall ExperienceOnly issue very dark inside unit no lifht had to crawl on flooor to make sure i wasnt leaving any paper or small items
Michael C | Overall ExperienceEven though the facility as a whole was well lit, the storage unit I received had no light inside. There was also a rat trap in the unit. The door hedge must have been loose as it took 2 people to lock the door as 1 person needed to hold the bottom of the door up and the other person then could latch the lock closed. Also, during my signing of the contract it was not stated that I would have to keep my property in the unit for a entire month otherwise I would not get any money back from the weeks I didn't use. I prepaid on August 16 and moved my property on August 27 which is not even 2 weeks time of using the unit. When I asked Uhaul customer service to have a file opened to explain to the manager Luis on 8/27, I never got a call from him. I called customer service back on 8/31 and they said in their notes the manager said he actually spoke to me. This is beyond ridiculous and extremely unprofessional. I will never use a Uhaul service as long as I live and at every opportunity I will continue to share how horrible my experience was with this particular facility. I paid my rental on or before the date due every month I rented and it's a shame Luis thinks good business is stealing from good customers.
JAMILA M | Overall ExperienceI got to the storage facility, checked in online, received my unit number and someone else’s lock was still on the unit so I didn’t have access to it. No one on-site had a key to unlock the unit so I had to book somewhere else.
Kayla P | Online Move Ingood job
Jerome M | Overall ExperienceMy storage experience was awesome!! Clean facility and very courteous staff. Would highly recommend your facility!
Virginia S | Overall ExperienceThe initial process of renting the unit was a but stressful as the staff member informed me that myself and another party reserved the same storage unit. Unsure how the system allowed that but they did. Since the other party reserved 30 min before me, they had first option to the unit. This was frustrating for me as my truck was there and ready to unload and they didn't appear to have their storage on site. In the end they opted to get a smaller unit and I was able to keep the unit I reserved but that was still a stressful experience. I also was not aware there were no elevators in the facility. Overall, I give the staff a 4 for trying their best to accommodate me, but the facility gets a 3 for no elevator and the unit not being the cleanest.
JAMILA M | First ImpressionsN/A
KEITH T | First ImpressionsStaff was very helpful .and where able to answer all my concerns.good staffing.
Dennis C | Overall ExperienceThe Workers Was On Point and Did A Great Job Processing My Order…Thank You
ALBERT A | First ImpressionsThank you so much u-haul
SHONDELL J | Overall ExperienceGood job
Jerome M | First ImpressionsStaff was always helpful. Facility very clean.
Cheryl W | Overall Experiencethe manager luis has good customer service
Sergio C | First ImpressionsA 1👍🏾
Gregory B | First ImpressionsSon unos ladrones me hicieron pagar mi ultimo mes para Serrar la cuenta
luis m | Overall ExperienceI am yet to receive my refund even rho i didnt use the unit! Manager hasn’t contacted me at all about it. Ive called continuously and no call back. Employees are friendly but cant do much
Janet C | Overall ExperienceTo clarify my one no answer the facility was secure but my particular unit was unit didn’t have any lights. Other than that everything was great, I appreciate the staff being friendly and the facility being clean!
PATIA C | Overall ExperienceU-HAUL location is the worst. No Freight elevator to carry heavy objects. So you have to carry everything to her narrow path up the stairs. I do not understand why the large store spaces are on the second floor where people with large items going into those spaces need a freight elevator.
Astin D | Overall ExperienceThe storage I was given was very small .
KEITHAN D | First ImpressionsI was so disappointed in the service.!!!! I would NEVER RECOMMEND ANYONE INTO THAT CAODIC UNORGANIIZED MESS.! The staff there need #1 PANDEMIC, #2 CUSTOMER SERVICE TRAINING ASAP.!! Their business skills suck.!! If there was a minus 10 on the ratings that would sum it up. I made reservations with Fernando th day before I came in. I made it in last Sunday about 4:10pm, Matthew was working inside by hisself with no apparent concern for time until 4:30pm. He said he saw our reservation, but couldn't access it and if he couldn't access it in 10 minutes we'd have to come back tomorrow because he was off at 5pm and had somewhere else to be. We asked for a supervisor and was told there's no supervisor for that store. My son ask who do you report to.? We were told our store manager, but he's off on Sundays. We ask Matthew to call him because this situation warranted higher authority. He called Luis and told him the situation, because our Uhaul truck rental was round trip and was due back to Long Beach Uhaul by 7pm. Luis spoke with my son who explained our situation. Luis told my son he wouldn't be in until 7am Monday. Matthew spoke with Luis and explained the what the situation was on his end. We ask Matthew if he had tech support to help. Matthew said he wasn't trained in that area. Luis said he would call us right back in a few minutes and explain to my son what to do next. Luis called back, but seems from the conversation he and Matthew where not on the same page. Matthew said Luis didn't want to speak to us he told Matthew what to tell us.. We had to keep the Uhaul overnight. Our son, our, his help and my husband had to unload this 20 foot truck, because everything that was going to storage was loaded last blocking our bed, our clothes, everything we needed for home. I called customer service and explained the issue he took a complaint gave me references numbers and forwarded messages to the both stores managers in regards to our issues. I was told I'd would be contacted within 72hours We went back the next day and it was clear that these young men are children with NO APPROPRIATE TRAINING FOR THIS AREA OF BUSINESS. THEY HAVE NO VERRBAL SKILLS .WE ASK A QUESTION AND THEY'D SHAKE THEIR HEAD YES OR NO. THEY WHERE WEARING THEIR FACE MASK UNDER THEIR NOSE LIKE IT WAS AN ACCESSORY TO THEIR OUTFIT. NOT ONCE DID THEY USE THE HAND SANITIZER. AND THEY WHERE TOUCHING THEIR FACE,SCRATCHING THEIR NOSE OR FACE, TOUCHING THE KEYBOARD, THE DOORS, COUNTERS, CHAIRS YOU NAME IT. IT WOULDN'T SURPRISE ME IF THAT ENTIRE STORE CONTRACTED AND UNKNOWINGLY EXPOSED OTHERS TO COVID-19 AND THAT'S THE SAD PART. IT'S BEEN A WEEK I WAS TOLD I'D RECEIVE A FOLLOW UP CALL IN 72 HOURS. DIDN'T HAPPEN. MY SON HAD TO LEAVE WORK EARLY TO GET TO THE UHAUL ON VERMONT AND BACK TO LONG BEACH IN RUSH HOUR TRAFFIC BY 7PM. I WAITED TO COMPLETE THIS SURVEY TO SEE IF I WOULD CALM DOWN AND HAVE A BETTER OUT LOOK ON THE SITUATION. THIS UHAUL STORE MAKE ME SICK AND IF IT WHERE ANYTHING LESS THAN POOR IT WOULD SUM IT UP THE SERVICE WE RECEIVED ON EVERY TIME I'VE COME TO THIS STORE. I THOUGHT ABOUT THE SERVICE I RECEIVED 3 YEARS AGO WAS A ISOLATED INCIDENT, BUT. NO THIS IS HOW YOU OPERATE. UNPROFESSIONAL AND NO SKILLS IN THIS LINE OF BUSINESS IS PUTTING IT MILDLY.!!! I'D RATHER DO BUSINESS WITH THE HOMELESS PEOPLE THAT SLEEP AROUND YOUR BULIDING THEN WITH THE STAFF THERE. THREE YEARS AGO I RENTED A STORAGE UNIT SAME FOOLISHNESS. NO KEY CARDS TO GET IN, HAD TO COME BACK THE NEXT DAY BECAUSE THE SUPERVISOR KNEW WHERE THEY WERE KEPT. THEY FORGOT TO TELL ME I NEEDED A LOCK TO SECURE OUR STORAGE, THEY HAD TO COME BACK UNLOCK SELL ME A PADLOCK. THEY LEFT US STANDING OUTSIDE THE STORAGE, DIDN'T ASK IF WE UNDERSTOOD WHAT WE WERE DOING. THE MORE QUESTIONS I ASKED THE FASTER THEY GOT OUT OF THERE. THE MORE I DO BUSINESS WITH YOU THE MORE I UNDERSTAND HOW YOU OPERATE. THE ATTITUDE OF THE STAFF IS TAKE IT OR LEAVE IT. IT'S YOUR CHOICE. BUSINESS AS USUAL. IF YOU FIND A MOMENT PLEASE REACH OUT TO ME WITH A CALL. I'D LIKE TO HEAR YOUR SIDE.
lorraine n | First ImpressionsThe staff was very frientdly however there was a very long wait . More staff should be added in during the peak hours. In addition due to the issue with my storage it really increased the wait time for othera
annie m | First ImpressionsIt was a cool stay . Just too expensive for a college student moving home ..
tynnia t | Overall ExperienceCustomer service is horrible... workers are young & immature, never answers the phone & left me waiting on lobby for almost an hour...when I expressed my anger & frustration a female worker threatened to fight me...prices are high & units are not clean , I’m only choosing to tuff it out because it’s a convenient by distance to my home.. I wouldn’t recommend this place to anyone...
Valdesha r | First ImpressionsStaff took care of my needs all the way. Thanks!
sharekia m | Overall ExperienceThe ladies are wonderful.
Linda w | Overall ExperienceIn recent years it has been very hard to reach this location by phone directly. That’s fine it you are paying for storage.
FRANK D | Overall ExperienceThe facility was disgustingly dirty, I got half way into moving my stuff in when I notice a cockroach the size of my palm. Then I began to notice dead roaches all through out the facility. I was charged when I wasn’t supposed to be for my first month and I had to extend my rental reservation and move all of my belongings out of your storage because it was not properly maintained for users. Beyond disappointing and an incredibly stressful day. Also, the young man didn’t know how to do his job. He had to call his manager every five minutes. He was helpful and assured me I should not be charged for my extended reservation and I will be refunded fully for the unit I do not have. But as such a large company you really should have better systems in place for your locations to run smoothly. Today was a serious joke.
Taylor P | First ImpressionsCockroaches infested my stuff. It looked good before I rented but a few months later infested and paint chipped on all of my stuff
corey w | Overall ExperienceLuis is the greatest person ever! His staff is very helpful and nice :-)
TOM M | First ImpressionsThe only reason I would not recommend this place is that your prices are WAY too high. I was only here due to the 30 day free storage after an out of state move.
Wendell P | Overall ExperienceGOOD JOB
Randy B | Overall ExperienceGOOD
Randy B | First ImpressionsI don’t think it’s fair to not prorate the fees when moving out ...
Melanese N | Overall ExperienceIt was a great storage unit ..I Appreciate the customer service and all ..thank up guys once again...continued to be of good service to your customers..have great day
Tammy W | First ImpressionsThe staff and hours were beyond par excellent. The facility was very clean and well maintained. The storage lockers themselves could have been better. Shoddy wood construction.
David P | Overall ExperienceThe ladies running the place were so nice, helpful and very pleasant. I was told it “wasn’t a good neighborhood” but the neighborhood is clean and the people are nice.
David P | First ImpressionsEverything was nice
Josephine S | Overall ExperienceStaff was always helpful & facility always clean
juanard g | Overall ExperienceGreat!
james w | Overall Experiencegood
Meiko H | Overall ExperienceIf this facility had more large walk-in storage it would be awesome. The manager Dee is awesome.
Andrea H | Overall ExperienceNo comments
wesley r | First ImpressionsManager does not have any reposobilitty with his job.
Heongjin Y | ReservationEnjoyed my stay.
Robert L | Overall ExperienceD and her staff are great! Very accommodating and always friendly! Thank you
Deitra L | Overall ExperienceMice got into my storage. Some damage. Many droppings.
rich h | Overall ExperienceIt was clean, quiet and there was always a cart and moveable stairs available!
La S | Overall Experience