Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only problem I have is that uhaul has bad telephone ☎️ services because every time I call down at soutmountian uhaul they put me on hold for hours then they forget about me Waiting on phone everytime that happens one time one Hispanic gentleman told he apologized to me about me Waiting on phone he even said they have bad phone service.
RAYMOND ROBLES
|
Overall Experience
Rating:
4.0
The staff was great ,very professional and thorough.
Frank Vindiola
Rating:
3.0
The side view mirror on the passenger side was broken. It couldn’t be used. The cab wasn’t clean.
Previous times that I rented at this location. Service was excellent. This time it was lacking.
Ev Blanding
Rating:
1.0
The man who claimed to run the store and personally own the truck was rude an arrogant I left full google review about him will never return to this location ever told me he would take action if I didn’t bring truck back even though I was paying for it when I rented it I expressed to them big time that I didn’t know when I would bring it back!
ROXANNE RANDALL
Rating:
4.0
Customer did not leave a comment.
Leticia Gortarez
Rating:
5.0
Quick and easy drop off process
Jorge Diaz
Rating:
1.0
I'm not sure why I keep getting emails pertaining to a passed bill that is due, however upon revewing my order as well as my profile I show NO PAYMENT IS DUE! I HAVE BEEN GETTING EMAILS FOR OVER TWO YEARS!! I DO NOT OWE ANYTHING. THE REASON THE TRUCK WAS DROPPED OFF IN MESA WAS DUE TO THE CHECK ENGINE LIGHT COMING ON. I DID NOT FEEL SAFE DRIVING IT BACK TO SOUTH MOUNTAIN. I SEND PICTURES OF THE CHECK ENGINE LIGHT BEING ON AND I WAS TOLD VIA EMAIL DAYS BEFORE I PICKED UP THE TRUCK IT HAD SOME WORK DONE ON IT. CHECK YOUR RECORDS AND STOP EMAILING ME. THANKS
shawan womack
Rating:
5.0
Thomas went above and beyond to help us and even his coworkers, who he covered for while they were sick in the bathroom
DOLORES LOPEZ
Rating:
5.0
If the customer wants to have a good experience, have them see Edwin at your location on 340 E. Baseline. He was helpful and professional. I explained to him the nature of our move, and he was sympathetic to the loss of my Mother. His kindness is something you can't teach, it comes from within. He made things easy and seemed happy to help. He was also there upon return to make the whole process smooth.
Terry RUBEY
Rating:
5.0
Customer did not leave a comment.
Domingo Escajeda
Rating:
5.0
Customer did not leave a comment.
sonja copeland
Rating:
3.0
My entire experience was stellar until the last rental and and the closure of my storage account. I reached s 10’ truck to recover all items from my storage space. The unit has AC additional lock on it that El was put on by the facilities management. When I inquired about it, I was told that it might be on because the Unit was in arrears, which it was not. Payments had been made by direct debit. After records were checked, the additional lock was removed. This was very incorrect l inconvenient since I had just rented a truck to revive my belongings and was now “on the clock” so to speak. When I returned the truck clean and with the amount of gas required, I handed the keys to an employee and advised him that the dolly I rented was in the truck. He advised that a receipt would be sent via email with the final charges. On 03/14 I see that I had been charged a total 285.00!!! Coroner service advised that these charges arose from a missing dolly fee and a late return of the truck which is not possible because I returned the truck during business hours within the required timeframe and have the keys to an employee. I would like my 200.00 refunded immediately. This is horrible business!!
Eric Gordon
|
Overall Experience
Rating:
5.0
Bringing the U-box was right on time to my old address. The driver was friendly and answered all my questions. The U-box was delivered on time to my new address and the driver was also friendly and answered all questions. I would recommend this way of moving.
Betty Bromley
Rating:
4.0
Customer did not leave a comment.
LESTER CRAIG
Rating:
4.0
Yhe staff was courteous and friendly.
The engine light was on for the entire 80 miles.
I checked all fluids and everything was fine. Rapid return worked well.
CHERYL PETE
Rating:
5.0
Customer did not leave a comment.
Angela OConnor
Rating:
5.0
Customer service is great. Pilar did a fabulous job.
timothy noding
Rating:
5.0
Very friendly amd knowledgeable staff. Fast and easy process. Had us on the road in no time.
Noel Stone
Rating:
5.0
Tina was great, friendly and showed us 2 different unit sizes for our needs. She was helping a customer on the phone with the uhaul app.
Michael Hagerman-Schuster
Rating:
5.0
Great customer service. Highly recommended
Martin Lopez
Rating:
5.0
Great experience
Craig Wilkerson
Rating:
5.0
The windshield wipers broke twice before I reached my destination. 👎🏽😡
ARLINDA FENNELL
Rating:
4.0
Computer systems needs to be more accurate and efficient.
Anthony Ray
|
First Impressions
Rating:
5.0
Just better atención for paper signs
I have bad experience in this store
I have big problems for missing understood
Martin Mejia Hernandez
Rating:
3.0
I reserved a trailer and chose the optional $8 towing coverage. When I went to pick up the trailer today, this location was charging me $11 for the coverage even though my online receipt showed it for $8. The associate then said “they didn’t update the website price” and still charged me the $11. I know it’s only $3 difference but the price I agreed to online should have been honored.
joe swafford
Rating:
5.0
The customer service was great at this location. Next time I have movie news. I will definitely go here.
Kristin Biondi
Rating:
5.0
Customer did not leave a comment.
michael robles
Rating:
5.0
Christopher was so helpful and friendly. I will definitely go back to this location for all my future U-Haul needs.
Bobbi Murphey
Rating:
5.0
Yes good service of customers
Joey Martinez
Rating:
3.0
Customer did not leave a comment.
malekia polk
|
Overall Experience
Rating:
5.0
I wanted to personally commend Altino and Tariq on they’re extreme helpfulness over the weekend when I came in to get a trailer. They went above and beyond and I really appreciated that. Give those guys a raise
Alex Eisentraut
Rating:
5.0
Great staff, great experience. Would 100% come back and recommend
David Weinberg
Rating:
4.0
Tariq, the associate at this location did an EXCELLENT job helping us when everything got messed up through our online reservation. While our overall experience with U-Haul was horrible and I will never use U-Haul by choice again, the associate here was the only good thing with our U-Haul experience.
Daniel Hills
Rating:
3.0
Customer did not leave a comment.
Matthew Floyd
Rating:
5.0
Team was great
Frederick Richardson
Rating:
1.0
Customer did not leave a comment.
Darien Guerrero
Rating:
1.0
Provide a refund according to policy
Jasmine Sumpter
Rating:
4.0
Very helpful customer service rep at this site
Justin Faber
Rating:
5.0
Customer did not leave a comment.
DELORES SWEET
Rating:
4.0
Customer did not leave a comment.
malekia polk
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alyx Sullivan
Rating:
5.0
Customer did not leave a comment.
Ryan Palmer
Rating:
5.0
Very helpful and easy to return
Julia Davy
Rating:
5.0
Customer did not leave a comment.
andre Guellec
Rating:
5.0
Customer did not leave a comment.
ROBIN OWENS
Rating:
5.0
Staff was extremely helpful and knowledgably.
EVELIN HOGAN
|
Overall Experience
Rating:
1.0
The staff unhelpful, uneducated, rude, and now with me off for my money
Linda Boston
|
Overall Experience
Rating:
1.0
They had me pay 100 dollars for a 19.95 dollar vehicle. Then automatically slapped me with tax and fees and coverage that I didn't ask for. I was told I would get the 60 dollars back. I have Yet to see refund. Biggest scam I ever had to deal with. To top it off the 10 ft was labeled as "one bedroom/ studio apt... uhuh I had to make two runs. And please tell me why ramps are not a standard feature with all "moving" vehicles ? 100 percent not satisfied and still waiting on my refund.
Katie Lach
Rating:
5.0
Fix the credit card machines
ROBERT DIMATTIES
Rating:
4.0
Great customer service and friendly
Tim Testa
Rating:
5.0
Ended up not even needing it
Will rent again when I need to pick anything that will not fit in my car 🚗
Robin Fasci
Rating:
5.0
Customer did not leave a comment.
PENNY LEON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
virginia romero
|
Overall Experience
Rating:
5.0
They were very good and customer oriented and the store was very nicely organized
Steven Coleman
Rating:
5.0
Customer did not leave a comment.
TWONA FRANKLIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
trevor morrow
|
First Impressions
Rating:
1.0
The app wouldn’t work and the guy wouldnt let me drop it off as he stood at the computer without a 20$ extra charge. Dropped it off at another location because fuck this place. Hope that fat lazy fuck gets his job stolen by a computer. 250$ for a 1 day truck rental. Home depot or a rental car place is the better option. Side note guy in the morning was super helpful and nice.
Daniel Lux
Rating:
5.0
The best staff seen at a uhal I have ever been to. Keep that team happy!
Marcus Barnett
Rating:
5.0
Customer did not leave a comment.
Jaime Lopez
Rating:
5.0
Nothing!
Lori Pettiford
Rating:
4.0
Customer did not leave a comment.
James Leavitt
Rating:
4.0
Give a bit more detail regarding where things are.
Jennifer Sbezzo
Rating:
5.0
Customer did not leave a comment.
Niranjan Chandragiri
Rating:
5.0
Customer did not leave a comment.
Zachary Humphrey
|
Overall Experience
Rating:
5.0
It was great 👍
JAMES STEWARD
Rating:
3.0
Well when I called I asked exactly what to do cuz im in a wheelchair right now n needed to sdd another driver. I did all that n he was still hassled at pick up.! Had to get on the phone n they couldn’t find it even tho I already paid! Eventually got resolved by jesus the manager. He was great.
Andrew Cappel
Rating:
5.0
Customer did not leave a comment.
Bryan Leon
Rating:
5.0
Customer did not leave a comment.
Crystal Tanton
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sharonda Stokes
Rating:
5.0
Very easy to get equipment and return
JOHN SHAROS
Rating:
4.0
Customer did not leave a comment.
Debra Morse
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARION PATTERSON
Rating:
5.0
Customer did not leave a comment.
Victoria Miller
Rating:
1.0
Mal servixio y sistema dañado
Jesus armando Molina bonilla
Rating:
5.0
Employees were friendly and very helpful.
Renata Magic
Rating:
4.0
Customer did not leave a comment.
Ryan Palmer
Rating:
5.0
Staff was friendly and helpful and most importantly felt items were safely stored and secured in the facility. The only thing I think would've been helpful is having access to the large doors later in the day and on holidays. But overall it was an excellent experience. Thank you.
Jorge Cerda
|
Overall Experience
Rating:
1.0
I never got my receipt. It was not emailed to me and is have no dues what I was charged
Jordan Wolff
Rating:
5.0
Customer did not leave a comment.
Frank Weber
Rating:
1.0
BUT YOUR CORPORATION IS NOT. SENT ME 3 DIFFERENT ADDRESSES AND THEN DID NOT TELL ME I NEEDED MY UHAUL BACK MY NOON I DIDNT EVEN LEAVE LAS VEGAS TO PHOENIX UNTIL NOON! THEN CHARGED ME EXTRA 40 DOLLARS AND THEN I GO TO RETURN UHAUL AFTER HOURS IN THE AFTER HOURS BOX AND I GET YELLED AT FOR TRESPASSING !!! OBSURD!!!!!!
zach Knudsen
Rating:
5.0
Customer did not leave a comment.
Martin sanchez
Rating:
5.0
Friend friendly customer service
Armandoluis Armenta
Rating:
5.0
My experience was effortless, location was convenient and the representative by the name of Michael was knowledgeable and friendly.
Andrea Lynch
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
patrick marshall
Rating:
5.0
Customer did not leave a comment.
cheryl warner
Rating:
5.0
Customer did not leave a comment.
gabriel betancourt
Rating:
1.0
Charged me 252.00 when I had already been charged 304.00
Tyeshia Edwards
Rating:
5.0
Customer did not leave a comment.
luis funes
Rating:
5.0
Easy Pick up and Payment. Plenty of trucks available at this location.
Nicholas Januszko
Rating:
4.0
Customer did not leave a comment.
James Parker
Rating:
5.0
Really helpful and professional
Jessica Mattei
Rating:
3.0
Had issue using first my credit card which had plenty of availability, then my debit card also! As I have had no problem with either of these cards anywhere else I find that problematic. The guy helping finally manually entered my debit card which of course it took because seems like issues on your end. Took much longer and frustrating.
Tavo Toledo
Rating:
5.0
Customer did not leave a comment.
Cornella Magruder
Rating:
5.0
Customer did not leave a comment.
jason dziedzic
Rating:
5.0
Extremely friendly great customer service I was more than satisfied great employees
Maria D CANCHOLA Ruiz
Rating:
2.0
We were quoted that the price would be approximately $82 with 20 miles. We only used 20 miles and returned the truck before the 1100 am which our check in time was 1115 am. We were charged $159. They charged us for 2 days which we only had for one day, We were refunded the extra day but we were charged a $25 cleaning fee because there was dust in the back from the couch. We were not informed there was a cleaning fee. I would understand if we would have left trash or furniture in there but $25 to sweep out some dust? Really? With the refund I did recieve I stil was charged $120 which still doesn't add up because $82 plus $25 should only be $107. We only used 11 miles so I should have been refunded for 9 miles and I returned it with more gas than I got it with. I will never rent from uhaul ever again.
Serene hall
Rating:
4.0
Pricing is too high
Michelle Stanneart
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Domingo Escajeda
Rating:
5.0
Customer did not leave a comment.
Bill nazur
Rating:
5.0
Customer did not leave a comment.
Jada Eddins
Rating:
5.0
Customer did not leave a comment.
Sinh Chau
Rating:
5.0
The staff was very professional very willing to help easy to talk to. They gave me what I needed. The only thing I had had a problem with was the actual equipment. The truck did not run good it needs to be serviced.
KacNeisha Hunter
Rating:
5.0
Customer did not leave a comment.
Barbara Gordon
Rating:
5.0
Customer did not leave a comment.
Ashraf Makki
Rating:
5.0
Customer did not leave a comment.
Maria Munoz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Austin sund
Rating:
3.0
Customer did not leave a comment.
Fausto Rodriguez
Rating:
4.0
Recommended move helpers were really great.
Lois Lempert
Rating:
5.0
Customer did not leave a comment.
bianka molina
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carmen Rodriguez
Rating:
5.0
Customer did not leave a comment.
Doreen Brennan
|
Overall Experience
Rating:
5.0
The staff there is always so kind this is our third time reading a truck from you guys and it's always going smoothly even after hours one of the employees helped us return the truck so five stars guys I'm definitely awesome
melissa inmon
Rating:
5.0
Great staff and are always respectful.
Ashley Thomas
|
Overall Experience
Rating:
2.0
Help people when they ask for it. Not be rude. Provide clear instructions. Know how to help when customers are doing a self check in/out. Have valuable and helpful information.
Madalyn Maxey
Rating:
4.0
Customer did not leave a comment.
Evelyn haver
Rating:
5.0
Thank you for your help
JAY EDWARDS
Rating:
5.0
The general manager Michael was Amazing! He was very professional, courteous and made sure I was a happy customer.
Keona Scott
|
First Impressions
Rating:
5.0
The General manager Michael was AMAZING!! He was very courteous, professional and made sure that I was a satisfied customer.
Keona Scott
Rating:
5.0
Customer did not leave a comment.
Nicholas Tobiaz
Rating:
4.0
Customer did not leave a comment.
Rene Deubler
Rating:
3.0
Hopefully this location will see more staff in the future as I waited about 15 minutes to be helped and during that time, two other people came in, waited, and then left. The manager was working as fast as he could while being professional and friendly, so I want to acknowledge his hard work and hope to see him supported in the future.
Julian Dhanani
Rating:
5.0
Customer did not leave a comment.
John Ramiscal
Rating:
5.0
Customer did not leave a comment.
FRANK JOHNSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VERONICA CARRANZA CARRASCO
|
Overall Experience
Rating:
5.0
Never used uhaul storage before, but my experience at South Mount Uhaul was nice. The cleanliness the security the maintenance, and the staff were friendly, polite, understanding, and very helpful. I will recommend family and friends to go to South Mountain Uhaul under the management of Mr. Michael Robinson anytime. Thank you for allowing me to rent your storage unit.
june parks
|
Overall Experience
Rating:
5.0
The uhaul clerk was easy to talk to the clerk checked me out fast it was great good job uhaul.
RAYMOND ROBLES
|
First Impressions
Rating:
3.0
The only issue is the one way in and one way out. The storage facility is huge and if you have a storage way in the back corner you’re screwed. There should be another sliding door closer to the rear or a back or side door you can use. Very inconvenient for customers with far storages.
Traniya McKoy
|
Online Move In
Rating:
5.0
Wish you had 10x30x10’s available
malekia polk
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
DANIEL GARCIA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela Berry
|
Overall Experience
Rating:
5.0
Great customer service from all staff members especially Micheal, Carrissa and Yonna. I hope I spelled her name correctly but she cleans the facility in the mornings.
malekia polk
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Vicki Molina
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Zachary Humphrey
|
Online Move In
Rating:
5.0
The young man I spoke with was very polite and knowledgeable and understanding of my not knowing anything about uhaul storage. Made me feel very comfortable to store my things there. After some light conversations I was told he was the General Manager. I said great job young man.
june parks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shawntavia Turman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrea Covarrubias Perez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
marissa Mendoza
|
Overall Experience
Rating:
3.0
Disappointing the locksmith said they work with that facility but the facility didn’t even recommended him to me therefore I wasn’t given the recommendation discount. Way to treat a loyal renter staff.
Ledonia Norrise
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RHONDA BURGESS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BETTY ROMAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rachel staats
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THOMAS KENT
|
Overall Experience
Rating:
4.0
Crystal was wonderful. From day one to a few years later. It was upsetting that you kept rejecting my debit card tho.
Janice Mccowan
|
Overall Experience
Rating:
5.0
Went from a small to a medium, as soon as I saw, my stuff wasn’t going to fit, and it ended up working on our favor cause the unit was now closer to the entrance doors!
Maria Munoz
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Francisco Perez
|
First Impressions
Rating:
5.0
The U-haul storage facility was convenient. I only needed it for a several months to store my teaching materials.
RICHARD TALLEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARQUIS BERRY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carolyn Barker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LORENA GALLAGHER
|
Overall Experience
Rating:
5.0
Staff was always courteous and knowledgeable.
helen Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CYNTHIA WARD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gioia Kaid
|
Overall Experience
Rating:
5.0
Great place. Just wish it was a little more small business friendly.
Jessica Beresford
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nichole Denman
|
Overall Experience
Rating:
5.0
need more trolley carts please
DIANE MERRILL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert laverty
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angelina Sanchez
|
First Impressions
Rating:
4.0
Need more employees!!! Other than that, I like the place.
JAMES HARRIS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carolyn Shott
|
Overall Experience
Rating:
2.0
They need more people working... when I got to the storage unit I couldn't figure out how to get inside.
Camille Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fonda Allen-Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GRACE GREGORY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelli MCintire
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chase Edmonds
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Liliane umurerwa
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRANDI HOPKINS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DARIN WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAGOBERTO MARTINEZ VELAZQUEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer Morris
|
Overall Experience
Rating:
5.0
Very helpful staff. Extremely clean.
MARY MILLER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Abundis
|
Overall Experience
Rating:
3.0
I wasn’t aware that I wouldn’t have 24 hour access to my storage unit, it really put a strain on my overall move and the time I had for the truck, hopefully I do not get charged for returning the truck late
Benita Jones
|
First Impressions
Rating:
5.0
Employees eager to help and resolve issues. Interior facility & restrooms well maintained.
Paul Muro
|
Overall Experience
Rating:
5.0
My only note was my inability to change my address at the South Mountain site. I changed it on the UHaul website but correspondence from the site always had us living at our Bakersfield address and not our W Yorkshire Dr address! I tried a number of times to get it changed and corrected through responses from emails bbut to no avail, something was not syncing!
mark kekkonen
|
Overall Experience
Rating:
5.0
The gentleman who helped me was very professional and helpful
STEPHEN RAMIREZ
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KEENA WRIGHT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lawrence james JR Woods
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tim Pearson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JEANNIE BARNES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Azlin Kirby
|
Overall Experience
Rating:
5.0
Really care and like the person in charge. Also the people that work there.
susan brooks
|
First Impressions
Rating:
5.0
I lived out of town but the staff was always very helpful.
regina miller
|
Overall Experience
Rating:
5.0
Very secure, most of the staff was very friendly and helpful. Would definitely recommend.
Mary Lovato
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sally Lopez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emberly Johansson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joice howard
|
Overall Experience
Rating:
3.0
The prices are too high on your storage, especially after someone has already been established. I don’t believe you should increase the rate and no I would not recommend your storage at all
DEBORAH MITCHELL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carolyn Shott
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRIAN QUEARY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LUIS VIGIL TORRES
|
First Impressions
Rating:
5.0
I was treated with kindness, as if I was family. My age was taken into consideration with where my unit was located. I have used UHaul in the past & just recently I rented a 15' truck. You train your employees well. THANK YOU.
YSABEL OLIVENCIA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lynnette Patterson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
deborah okougbo
|
First Impressions
Rating:
5.0
I had an overall good experience and will use Uhaul Storage in the future.
GUADALUPE MANOZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID SARGENT
|
Overall Experience
Rating:
1.0
I purchased my unit and was not able to have access to the facility. Unfortunately I had to take most of my items elsewhere, and the remaining items were left behind. Very horrible experience.
Chrystal McCowan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sabrina Chavez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bianca Limon
|
First Impressions
Rating:
5.0
Steven took care of everything we needed, answered all our questions, and helped us upgrade our storage unit to a bigger size. He even went the extra mile and got us a very easily accessible unit! Thank you for all the help.
Emberly Johansson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chase Edmonds
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
David Marconnet
|
Overall Experience
Rating:
4.0
This is a an amazing facility, very well maintained everybody is so friendly.
The only thing I would change is how long it takes to get checked out. Also I believe when you book a storage unit your rates should not change, they should remain the same. I believe the rates increased two times if not more in the two years I have the storage unit.
Kenneth Mc Cormack
|
Overall Experience
Rating:
5.0
Employees were helpful and accommodating at the baseline, Phoenix uhaul. The Employees at the mcdowell, Phoenix uhaul location were not helpful at all.
Mike Geriminsky
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Darryl Wasson
|
Online Move In
Rating:
5.0
Thank you
ANGELA MOORE GRAY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arnita Diggs
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
EMMA SERNA
|
Overall Experience
Rating:
5.0
Good job thank you.
ALEJANDRO RAMOS
|
First Impressions
Rating:
1.0
The people in the office are rude and will avoid you like the plague. I am most happy that all I had to do was move out online vs having to go talk to one of them. I remember needing help removing the trailer from the uhaul truck and they refused to help. when they were the ones who put it on? My disabled VETERAN father had to come out and try to help remove the trailer. Then one of the guys who worked there saw me waiting in the front and stayed in the back so he wouldnt have to help me? I will forsure be paying more money to work with a different company for my moving and storage.
Jahnessa Crawford
|
Overall Experience
Rating:
3.0
Rates can be a little less but it's something I needed ASAP
Latisha Ochoa
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Jayne Poindexter
|
First Impressions
Rating:
3.0
With no late evening staff of you can't get in, you just can't get in. There were bugs crawling arou d on some days I was there and homeless people
Jayne Poindexter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIGUEL FLORESREYES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Emmeretta Cordero
|
Overall Experience
Rating:
5.0
Best ever - staff extraordinary helpful kind and so efficient - never had a problem - they are best
DIANE MERRILL
|
First Impressions
Rating:
3.0
There were cockroaches in my unit, and water came in on the month of July from the roof, and when I rented a van I had to wait about half hour to get my receipt after returning the van, because they’re were only two people and the store had 5 people waiting.
BLANCA NAVARRO
|
Overall Experience
Rating:
3.0
Things were stolen out my unit and I let them know today I have used them before the re very kind there.
Ruby Suber
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy Parker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yesenia Ramirez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Martinez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
stacey pablos
|
Overall Experience
Rating:
5.0
Except on the phone when I ordered the truck and storage I was told that I would get the first month free and I ended up paying for the storage had I knew that I would have to pay I would of gotten a cheeper storage unit closer to me here in casagrande that wasn't far to say one thing and then u didn't honor what was told to me at the time of my reservation reservation ☹️
Debra Morse
|
First Impressions
Rating:
4.0
The price went up!!!
KELLIE SAVAGE-JUDIE
|
Overall Experience
Rating:
5.0
Extremely recommended to the people any time
alfonso de los reyes
|
Overall Experience
Rating:
3.0
It was very pricey especially considering the area. I would shop different storage locations and be careful if you decide to rent a unit here, because your rent will increase a couple of months after you move your stuff in.
Shawn Shigg
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martin Keller
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
antonio gonzales
|
First Impressions
Rating:
3.0
Did a 2700 mile one way move. Was told by uhaul that I had 1 free month storage at the facility located at 340 e baseline. That became untrue and is costing me $200 a month. I feel they should stick by what they told me.
Barry Skiles
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Doreen Brennan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Annemarie Tucker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Antoine Ford
|
Overall Experience
Rating:
4.0
This was my first time storing with U-Haul. Every aspect of my experience was professional, helpful and courteous. Each person, beginning with the owner, was positive and neighborly. I would definitely recommend them and use again if the need arises.
Stephanie Cooper
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa Miranda
|
Overall Experience
Rating:
5.0
Store Manager, Eric, was always very helpful and good to work with. Would definitely return but we moved out of the area.
Ronald Washington
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dwayne Hollins
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Desiree Gates
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larissa Fitzgerald
|
Online Move In
Rating:
5.0
Very friendly and accommodating. Thank you!
William Morey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TRELDY KRISTY DOMINGO
|
First Impressions
Rating:
4.0
Excellent service
SANDRA GOMEZ
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Karla Knuckles
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mia Garcia
|
Overall Experience
Rating:
1.0
Your service sucks
Barbara Pervis Mccarty
|
Overall Experience
Rating:
5.0
I have already recommended people to you guys.
OPHELIA ARMSTRONG
|
First Impressions
Rating:
4.0
Thank you for all your kindness 7 13 22 at closing hour you was very helpful to my 87 year old father. It was over and beyond your help again thank you.
R J Norris
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alicyan Jones
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Raymond CLARK
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PEGGY SALAZAR
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
ANGELA LEE
|
First Impressions
Rating:
5.0
Clean, organized facility. Very friendly, helpful staff.
Stephanie Cooper
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CRYSTAL TANTON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jayne Poindexter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
twona FRANKLIN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JOHN HILTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Delores Chavez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cecelia Begay
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jack allan hill
|
First Impressions
Rating:
5.0
I appreciate all the help they gave me!! They were a lot of help when I couldn’t do it and still made it possible for me not to lose my valuables!! Thank you guys!!
Lisa Rector
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sabrina Chavez
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Curt Cornum
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ledonia Norrise
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ADAM ROCHA
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Constance Warfield
|
First Impressions
Rating:
5.0
FIVE STARS”
James Tisdale
|
Overall Experience
Rating:
5.0
Keep doing what you’re doing. Great staff.
ABDUL SHAH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Kramer
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
VANESSA CASTRO
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
BEVERLY BROWN
|
Overall Experience
Rating:
5.0
I was told by an employee I could only access my unit during business hours 7-7:30pm and that had always been the case. I then informed the rep that hadn’t been my previous experience storing with other UHaul locations.
My account was also reported as past due when my due date hadn’t yet passed. I wouldn’t recommend this location to anyone as they seem to make up their own rules and not a reflection of my overall UHaul experience. Very poor experience with this location.
Ayesha Barker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thelicia Coleman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
April Scott
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Doris Scott
|
First Impressions
Rating:
5.0
Great customer service and knowledgeable personal!
Stephen Norten
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Franklin
|
Overall Experience
Rating:
4.0
My only suggestion is to improve the access to units which always set off the alarm. Entering my code never seemed to work. The staff would tell me just to ignore the alarm, which was fine but not sure that’s a good use of the staff’s time. They’re always so busy helping customers :-)
Kelli Nelson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christina Piedra
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Samantha Flores
|
Overall Experience
Rating:
5.0
Awesome experience all the way around!
Genevieve Sperb
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIKE RUIZ
|
First Impressions
Rating:
5.0
The staff goes above and beyond and so kind and helpful always - this facility is the best just outstanding I would recommend them for everything and to everyone
DIANE MERRILL
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Chyna Coleman
|
Overall Experience
Rating:
3.0
Buen Servicio , mejorar aseo, mantenimiento y vigilancia :
:) Nuestra experiencia fue buena, en el sentido de que pudimos mantener nuestras cosas guardadas, en buen estados, durante el tiempo de transicion pudimos seleccionar que llevar,donar o botar...fue agotador pues no contabamos con mucha ayuda de familiares. Simembargo habia personas muy solidarias gracias a Dios!
Por solucionar ..improvec..:(
Solo observamos ciertas circunstancias...algunos sitios y carritos sucios, especialmente descuidafos los baños, la gente no cuidaba de este servicio...y al no haber papel higienico disponible, lo atascaron con las toallas...y el otro baño familiar era horrendo y apestaba ...(stinky and dirty)...creo un poco mas cuidado para el aseo y mantenimiento del lugar ...ademas de vigilancia..una noche, tirando unos cartones salto un hombre de dentro del basurero ( a homeless) ..esoces peligroso ! (Dangerous) yo grite y corri..nadie se inmuto...:(
Pero en general aunque no fue perfecto,cumplio su funcion , y edtsmos muy agradecidos por ayudarnos en esta dificil situacion durante epoca de Pandemia y perdida de un ser querido.!!
Muchas gracias!!
Esilda Taborda
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anna wojciechowski
|
Overall Experience
Rating:
3.0
Expensive
John Lawrence
|
Overall Experience
Rating:
5.0
Workers here are very helpful and lookout for the customers needs!
jacob erickson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ahsan Ali
|
Overall Experience
Rating:
5.0
The customer service I received there was excellent and the staff was very helpful. I rented a trailer there as well and great service. Thanks
David Lohman
|
Overall Experience
Rating:
2.0
This is the first time I’ve ever had a negative experience with UHaul. For starters, this location which is normally well staffed only had one rep at the counter. While the rep was very helpful it was obvious he was overwhelmed. To make matters worst I was later told the facility closed at 7:30 pm and customers could not access the location. Something I had never experienced at any other UHaul storage facilities and very unacceptable. When i expressed my concerns I was told people were caught sleeping on site. If true, you hire security not limit access. I was very disappointed in my experience and would not recommend this location to anyone.
Ayesha Barker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james chase
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAUL GOPHER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Deborah Gandy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KOELLE KLEPININ
|
Overall Experience
Rating:
4.0
Everything was convenient. The far walk had me worried but there were plenty of moving carts to help!
ASHLEY DEANDA
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tiffany Blakemore
|
First Impressions
Rating:
5.0
I am downsizing from two units to one. I’m still there😁love the facility…it is safe
JESSI MURRAY
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kamilla Graham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyiease S Stewart
|
First Impressions
Rating:
5.0
There was a poison thing in the unit.
Crystal Ochoa
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Cristobal Aguirre
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Collette White
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Israel Olivas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronald Parker
|
First Impressions
Rating:
3.0
Lousy service, incompetent staff, dishonest, will tell you one price and then overcharge you a different price, again and again. Taking our business elsewhere.
Brandon Barnett
|
Overall Experience
Rating:
4.0
All the staff were helpful except for onw who rold me there were no 5x5 units available. I asked again with another agent agent and found out there were units available. Every other assoicate were very helpful.
David Lohman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cristobal Aguirre
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frank Martinez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ORVILLE WARREN COLLINS
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
SHIRLEY MOLINA
|
Overall Experience
Rating:
3.0
The staff was unprofessional. They never asked to see and ID or went over all the info they had on file in ase anything was incorrect. When I told them something was incorrect after seeing it on the printed paper, i was told “oh just come in one day and we can fix that”. I mean come on, I’m standing right here just do it now. Very lazy…
Andres Serrano
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Monique Collins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Georgia Burrell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
alyssa codner
|
First Impressions
Rating:
5.0
I’ve never put everything I own in a storage facility so I was scared but they were all very nice and helpful
But always had to wait forever to get help in the office because they always had people in training left by theirselves And would have to go find the manager or someone to answer questions and help
tami sloan
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ebony Oakry
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ARLANGA DULIN-HEALAN
|
Overall Experience
Rating:
3.0
Only thing I don't like if you out on the 2nd of the mouth you still have to pay for the whole month meantime if you move in before the 1st of the month you have to pay for the days before the 1st that should work both ways
Latonia Hughes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adriana Regalado
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott Faux
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
paulo remes
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tami McDaniels
|
First Impressions
Rating:
1.0
Too expensive doors are broken The door was broken so when I try to get some of my clothes out of my storage so I can go to work I was unable to get inside so I had to purchase new clothes and shoes and I work during the office hours my pin did not work then they gave me a card and it didn't work also I was overcharged
BRITTNEY THRASH
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael Johnson
|
Overall Experience
Rating:
5.0
This is the best Uhaul in Arizona hand down
Love Jeanbaptiste
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Asia Mccuin
|
First Impressions
Rating:
3.0
No one is cleaning the bathrooms
lajoyce culbreth
|
Overall Experience
Rating:
5.0
Great staff! Great service!
Wanda Simoneschi
|
Overall Experience
Rating:
5.0
Staff was very clear and thorough when explaining where everything was located and how to access the facilities. I was very pleased.
The only downfall was that 2 out of the 3 doors were out of service which made moving in a bit more difficult but that is on the facility, not on the staff.
Yvette Parra
|
First Impressions
Rating:
5.0
Me gusto el trato amable de la persona que me atendió
Ernesto Nunez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary Van Paepeghem
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALBERTO MORALEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wanda Simoneschi
|
First Impressions
Rating:
3.0
Not enough staff members
KELMER MUHAMMAD
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chyna Coleman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ADAM ROCHA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Damori Hawkins
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Joanne Koonce
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ABDUL SHAH
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lorenzo Perea
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
christian klinger
|
Overall Experience
Rating:
5.0
Staff was so helpful and friendly. It was easy to get around in. They had plenty of inventory. Wonderful experience.
William Neel
|
Overall Experience
Rating:
5.0
The staff was amazing
Pamela Bell
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KIYA CLARK
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brian Achterhof
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kamilla Graham
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KENNETH MISAJET
|
Overall Experience
Rating:
4.0
Great location, great folks working . Very under staffed but, they did the beat they could do to take care of everyone.
William Harpe
|
First Impressions
Rating:
2.0
Went in to get my unit and even though there was a very long line and about a 30 min wait....the gentlemen behind the counter were very nice and helpful. However, when I went to move into my unit....it had a sticker stating "needs cleaning." So I went to the office to inquire. When I walked up there; I asked a young african american male to assist me.... he replied back with "yo no hablo espanol." And began laughing (In front of another customer) I repeated that I needed help and he said it again. Not sire if he was being racist or trying to be funny but I thought this was being very disrespectful. I need this unit but I will never recommend this place to anyone for that type of service.
Mary Lovato
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DAVID SARGENT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason Walker
|
First Impressions
Rating:
5.0
Check-in staff were super helpful and caring in making sure everything was setup right and clear to get started!
Paul Holze
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William Neel
|
First Impressions
Rating:
5.0
No comments
Lionel Valdiva
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Collette White
|
First Impressions
Rating:
3.0
Facility is dirty
David Feinberg
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carolle Pennington
|
First Impressions
Rating:
5.0
The guys were all very helpful and patient. Moving is very stressful, and they were very accommodating. I would highly recommend this facility.
MELISSA QUISENG
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donna Lewis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donna Pedersen
|
First Impressions
Rating:
5.0
Gentle that helped us had upmost best customer service skills. Great experiences with this south mountain location. Great job!
brian araujo
|
First Impressions
Rating:
5.0
The manager went over & above to make sure we were okay and had what we needed!
Darryl Ordell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAY KING
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jamie Fisher
|
First Impressions
Rating:
3.0
We should not be charged an additional charge for 24 hour access to get into our unit because some people do work pass the time you close at seven.
Katherine Myers
|
First Impressions
Rating:
1.0
I told the gentleman that I was disabled, and yet I was put in a unit that was way too far away from where you unload/loaded your things. I actually thought I was going to die at one point. I couldn't catch my breath at all.
Julie Gambrall
|
Overall Experience
Rating:
1.0
They suck
Christianna Hendrix
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lajoyce culbreth
|
First Impressions
Rating:
5.0
Storage units are alarmed individually which is really nice. The facility is clean and they have bays you can pull into to load and uload. The staff is very friendly and helpful. Besides a couple small hiccops (which really didn't affect my experience) the experience was really good. Definitely recommend this location.
SCOTT WHITEBREAD
|
Overall Experience
Rating:
1.0
First of all, I rented a enclosed trailer from you guys. Pulling it was like pulling a dead horse through quick sand. (Iowa to Arizona) this trailer would slow me down if I tapped on my brakes due to a car going slower in front if me the I could feel the trailer pulling me back. Going down a hill it would it would pull against me and made my vehicles transmission Rev up to 500/600 rpm's before it would shift down. I'm very upset about the crappy equipment and I'm sure the ware on my vehicle will show in time. Gas mileage was at least 3x higher then average. Then after driving all night to make sure I got to your location to upload it before my time was up. Every u haul except for the hubble location in dsm, IA were rude with NO CUSTOMER RESPECT! When I went to return the trailer I used your storage just so I wasn't charged extra. So I told the gentlemen I was rented a unit so I could put my things in there so it was unloaded on time. I mentioned that I was disabled, drove all night only to be put in a unit A LONG WAY FROM THE ENTRANCE! I FELT LIKE I WAS GONNA HAVE ANOTHER STROKE FROM UNLOADING IT. While unloading the trailer I noticed so many empty units. My question is why??? Why did I get a unit so far away being disabled. This is discrimination towards disabled folks. All of the folks I had to deal with(except Hubbell) were rude and had no respect towards me the customer. I WILL NEVER RENT ANYTHING AGAIN! I'll make sure I let everyone know how I was treated. THE gentleman in Oklahoma who I stop to talk to about the issues I was having made me feel like I was stupid. Sorry I actually think I knew more then him. He asked me to pop my hood, I was like Hu. But I did pop it open only to see he didn't know how to unlatch it. He then left to go help someone else. So I got out after seeing he had no clue how too. So I opened it up. He finally came back and he pulled the dip stick and said yup oil is fine. I almost cried laughing. I said dude oil has NOTHING to do with this issue. Just because I was aady he thought I was stupid. My anger grew even higher. By the time I left there nothing was solved. It's time for your company to get up to date with equipment. There's campers lighter then the dead horses you rent. Disrespect for folks with Disabilities is against the law. Might want to have better training on this subject.
Julie Gambrall
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelly Lang
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NANNETTE PLUMLEE
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CLAUDIA HERNANDEZ
|
Overall Experience
Rating:
4.0
Hours of be able to going to your storage could be a little more convenient than 7 p.m.
Lamar Hudson
|
First Impressions
Rating:
5.0
Would definitely rent here again if needed.
CJ BEADLE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brittany Martinez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Fred Walker
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
SHADELLE HERNANDEZ
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tammy Pearson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Serena M Orta
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Tiffany Bera
|
Overall Experience
Rating:
1.0
I was only planning on staying for 30 days so my storage was free. My condo closing got postponed so I needed to pay for seven days of storage. In order to get this paid, I was on the phone several different times for over four hours. I couldn’t pay on-line because it couldn’t “locate me account.” I will never use U-Haul again.
Carrie Tew
|
Overall Experience
Rating:
5.0
Can't remember his name, but he was very friendly yet very professional.
Jacob Lundgreen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
De Ariane Loggins
|
Overall Experience
Rating:
5.0
Very good Uhaul place!
Damori Hawkins
|
First Impressions
Rating:
3.0
No way to get ahold of the uhual office on 336 baseline
Tera Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joyce All
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Bryan Herbig
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dorothy Ben
|
Online Move In
Rating:
5.0
The agents at this location were very helpful. The manager was very patient and explained everything very well. I was having a very bad day moving. My plans changed at the last minute. I'm thankful for their kindness.
ARLANGA DULIN-HEALAN
|
Online Move In
Rating:
5.0
thank you
YSELLA EASTER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tajia Graves
|
Online Move In
Rating:
4.0
Convenient, smooth checkin, friendly service
mark kekkonen
|
Online Move In
Rating:
5.0
The General Manager was great. Thank you Mr. DeAriane Loggins
Antonio Pelmore
|
First Impressions
Rating:
5.0
The gentleman who assisted me was extremely helpful and knowledgeable. He was patient and pleasant, I enjoyed my experience.
Georgia Totress
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christianna Hendrix
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelly Lang
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ronald higgins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PENELOPE HEDDEN
|
First Impressions
Rating:
5.0
Everyone that helped me was very polite & just all around nice people.
DAVID MAGRUDER
|
First Impressions
Rating:
5.0
The manager Kevin was extremely helpful and very professional. I am a new resident to Arizona and I am grateful for his wonderful and amazing customer service.
Shadelle Hernandez
|
First Impressions
Rating:
5.0
Good people here !!
JORGE ESCOBEDO-GUILLEN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lillian Walker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSE EYLICIO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JORGE ESCOBEDO-GUILLEN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Bryan Herbig
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
matthew baral
|
First Impressions
Rating:
5.0
Very spacious and clean from the parking lot to the storage unit. The staff was very friendly, helpful and knowledgeable of the company and answered every question perfectly. I forgot his name but he’s the black guy that was there around 11am on the 25th, that’s who helped me.
Skye Hewitt
|
First Impressions
Rating:
1.0
The staff = very good. This is however a former H-depot or Big box store and so you cannot easily drive up & unload big items . We had a 3 bedroom house & my 2 children and I TRULY struggled to get our stuff through a smaller (like a front door width) back door of facility. I was told ALL the front units near the double doors were ‘in use’. They should advise location of doors & size in the climate controlled areas.
It’s COVID times and everyone needs storage - but not a great choice for me . I advise go and “see” units available FIRST! It IS however SPOTLESSLY clean.
EMILIE BAGGETT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jarred Melick
|
First Impressions
Rating:
2.0
When I first signed up the gentleman who assisted me was very helpful and knowledgeable. I just don't like being unable to access storage when I'm supposed to be allowed to. When I went to move out it seemed that the employees there were very nonchalant about the situation. Even a simple apology would have been fine, but the fact that you just really showed no care shows your don't care about your customers.
San Johnae Briscoe
|
Overall Experience
Rating:
1.0
The facility needs a lot of work. The doors to enter don’t work all the time. The staff is the most incompetent group of individuals I have ever met.
Anytime I’ve had to go into the office to buy or rent anything it’s a minimum of 1 hour ordeal, that’s if I can find anyone. Half the time when I walk in the office there are no employees to be found.
I will not spend another dime with U-Haul, and I will also advise all of my friends and family to spend their money elsewhere.
Jeremiah Burke
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Overall Experience
Rating:
3.0
No 24 hr access/ and employees told me this was bc the security cameras dont work???
KEANE MARAQUIN
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ROSE RIOS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dawn bianco
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jacob Laravie
|
First Impressions
Rating:
5.0
Had some issues in the beginning with the system but they super made sure I was well taken care of. I appreciate the level of professionalism the employees had while helping me get my storage unit. Thanks U-haul
Love Star Jean Baptiste
|
First Impressions
Rating:
3.0
Not a lot of contact with the staff, but friendly when ever there was contact. Had a few concerns but over all decent service.
Lynette Mays
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Overall Experience
Rating:
5.0
The young man assisted with all my needs, handle everything with professionalism, fun understanding, Even though he was the only rep there and had other people waiting, he handle each and every one of us with care. Thank you
Marcella Hymes
|
Overall Experience
Rating:
1.0
The storage states you have until 10 access the storage but they closed it at 8 very angry