Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location tried to overcharge us an additional $144 even though we retaliate of the equipment and the vehicle in perfect order. They are itorious for charging your credit card for unauthorized fees. I would not recommend them.
Lorraine Sherod
Rating:
5.0
Customer did not leave a comment.
Angela Sylvain
Rating:
5.0
Customer did not leave a comment.
Lemoyne Smith
Rating:
5.0
Nothing I had a good experience with this u haul location
JEANETTE EVANS
Rating:
4.0
Customer did not leave a comment.
Gregory King
Rating:
5.0
The staff was very considerate & accommodating. I appreciate Danielle & her colleagues a lot for their help!
Nicholas Gwyn
|
Overall Experience
Rating:
4.0
It was clean; yet, I wish other customers would use the truck ...more respectfully so it won't have so many scratches and dents on the truck.
Appearance is IMPORTANT!
Roslyn Sims
Rating:
5.0
Customer did not leave a comment.
William Fox
Rating:
5.0
Customer did not leave a comment.
Patricia Ollie
Rating:
5.0
Staff went above and beyond duty to help me when needed. Thank you Dania and Tim!
Reginald WalkeR
Rating:
5.0
Customer did not leave a comment.
Mark Watts
Rating:
5.0
5 stars
Excellent customer service
Continue what you str already doing
Raymond King
Rating:
5.0
When I first rented the trunk the men was very helpful the problem was when I return all the women the work was very rude and had very bad attitude even when you ask a question note: if you didn’t want to come to work just don’t come because some people be going through things already to come in open door and get treated that why is not how it suppose to be.
Lynita Fitch
Rating:
5.0
Thanks
monique bell
Rating:
5.0
Customer did not leave a comment.
Samona Harrison
Rating:
1.0
Be more accurate. I had to go back in the middle of moving to the store because they forgot to put the dooley in the truck. And the truck was in poor condition!! Never visit this store again.
Cheryl Mcvay
Rating:
5.0
Customer did not leave a comment.
kENNETH LEE
Rating:
5.0
No complaints.
Keona Minnion
Rating:
4.0
Customer did not leave a comment.
Alice Jamison
|
First Impressions
Rating:
5.0
KEEP! UP THE EXCELLENT l! SERVICES!
JESSE L ANDERSON JR
Rating:
5.0
Customer did not leave a comment.
DETESHIA DANIEL
Rating:
5.0
Staff was friendly and helpful, well knowledgeable of the services that the company offers.
Jacqueline Moragne
Rating:
5.0
Continue being personable and efficient!! This location has been open for many, many years and I appreciate them! Keep it up!
Antoinette Copeland
Rating:
3.0
Customer service was slow with navigating the computer.
Jahmahn Larsosa
Rating:
5.0
The service was great. The contract was fully explain in which i fully understood.
arthur Lyles
Rating:
4.0
Customer did not leave a comment.
BRUCE PENDLETON
Rating:
5.0
Customer did not leave a comment.
Tamieka Howell
Rating:
5.0
The store manager is great with the customers and the staff. Staff are friendly and helpful.
Linda Mattison
Rating:
1.0
Customer service in the the store is unprofessional they don’t know how to give the customers valuable feedback. They tell them just leave the key in the truck and go home without inspecting the U-Haul truck horrible experience..
Doretha Dunbar
Rating:
5.0
Customer did not leave a comment.
Dion Davis
Rating:
5.0
Customer did not leave a comment.
Eugene Johnson Jr
Rating:
5.0
Customer did not leave a comment.
Trina Bush
Rating:
5.0
Customer did not leave a comment.
Breanna Campbell
Rating:
3.0
Though the vehicle was clean,had I not been a "seasoned" driver I very well could had found myself in an accident. The steering & wheel balancing was scary.
Yvonne Daviston
Rating:
1.0
You’ll debited from my card to me that’s stilling also I shouldn’t have to wait get my money back I really don’t know if that is your intention but I need my money back please get back in touch with me asap.
Rhonda Ferguson
Rating:
3.0
Originally told that my 26' truckreservation was not available. After I contacted an online service manager store stated that they did have two 26 ‘ trucks on the lot, but they had not been entered into the system, due to being returned late. I was ultimately able to get one of the 26' trucks. Everything went smoothly after that, but wish they were more efficient initially with documenting their inventory .
Antia Colvin
Rating:
5.0
Customer did not leave a comment.
ransom williams
Rating:
5.0
The employees were very nice and helpful.
BYRON COLEMAN
Rating:
5.0
Customer did not leave a comment.
Maria McGowan
Rating:
5.0
Customer did not leave a comment.
Anthony Edwards
Rating:
5.0
Customer did not leave a comment.
niedra lee
Rating:
5.0
Customer did not leave a comment.
Zhixiang teo
Rating:
5.0
Customer did not leave a comment.
yasmina vaval
Rating:
1.0
I rented a truck literally drive maybe 4 miles and I was told I drove 75! The person that rented me the truck though he was swamped was extremely nice! The guy who checked the truck in was very rude! After I expressed my concerns I was meet with what felt like a threat! I asked him what could I do about the truck miles being off, and he replied after cutting me off servral times, “ if I check this truck and the miles are not wrong then what? What are you gonna do then?” I did not like that response at all and it ended with me leaving the store because he refused to hear me at the very least. He ultimately told me, you should have checked the miles before you left and if they were wrong oh well because you’re gonna pay for them!”
Quentin Reynolds
Rating:
5.0
Customer did not leave a comment.
Jesse Johnson
Rating:
5.0
Customer did not leave a comment.
OCTAVIA BROWN
Rating:
5.0
I think the vehicle I rented needs tuneup
Idemudia Osaro
Rating:
4.0
Customer did not leave a comment.
Miriam Castellanos
Rating:
1.0
Never want to deal with this location again.
Consuela Starks
|
First Impressions
Rating:
5.0
My experience went very well No complaints
janene brown
Rating:
2.0
First my reservation was for 1:30pm I got there about 1:45pm when I finally got the vehicle I reserved it was almost 3pm took way to long. The van I reserved came back smelling like cigarette smoke my wife did not approve. We asked for a discount and was told they could put us in another vehicle when we got the 10 foot box truck was was sent a link to inspect it the plate number in the link didn’t match the truck they gave us and the link just wouldn’t allow me to go further so I informed them that it didn’t match and ended up waiting even longer for the agents to make adjustments so I could get moving with my day. All of this really hindered my day which caused me to get back after 7:30pm which is when the vehicle was due back I said yes to recommend this place but that’s because usually the service at the location is average or a little bit below that. But the day I was there the service wasn’t good (I’m trying to be nice here) the truck they gave me didn’t match my inspection truck and I was misinformed about when they closed which caused me to close up via the link and caused me to be late l didn’t like that. Service sucked on this day
Trent Myers
Rating:
5.0
Great customer service 👏
ANTOINE LEWIS
Rating:
4.0
The young man who attended to me was very courteous and friendly. Also the young lady who helped us when we brought the truck back and well as the older gentleman who helped me afterwards.
Much thanks!
Betty Armour
Rating:
1.0
Taking care of the customer better. I trusted that what I was given was as they said. I had to pay for fuel that I shouldn't have
SHANE RATCLIFF
Rating:
5.0
Customer did not leave a comment.
Karlene Lewis
Rating:
5.0
Customer did not leave a comment.
Kamm Howard
Rating:
5.0
Customer did not leave a comment.
ERIKA HARRISON
Rating:
4.0
Always friendly and considerate and I would go back again and I will sit my friends thank you enjoy just enjoy nice day
regina canty
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Coleman
Rating:
1.0
This location is old and outdated, they don't honor none of the deals they promote such as, first month free etc. they had a storage container listed that was large enough to hold a one bedroom apt, I got it, and once I got there to use it it was small and could even get my queen size bed inside of it. The employees couldn't do anything to help me, they still charged me the same rate even tho the space wasn't what was prompted. I hired movers that was one a time limit and we wasted almost an hour trying to find my reservation for the storage space.. the workers were ok. But the system is old And outdated, I figure. I'm Never going there again. Once I find another storage I'm getting my belongings out of there and moving around!.. wouldn't refer this place to anyone!! Zero stars!!
John Coleman
|
First Impressions
Rating:
5.0
The rep who helped me really showed out he was patient with me helped me a great deal thanks so much for your generosity
Kyle austin
Rating:
5.0
The app needs a little work
andrea willamsbrown
Rating:
5.0
If it ain't broke, don't fix it!
Dorretha Bagwell
Rating:
4.0
Customer did not leave a comment.
Irene Haynes
Rating:
5.0
Customer service was excellent.
Trina Bush
Rating:
5.0
Allow customers to park on your lot when they rent your truck and have to leave there car
Marvin Terry
Rating:
4.0
Excellent service. Ms Tanya Mims assisted me and made sure I was comfortable and directed me to anything that I needed! Will be recommending
Takeyah Clark
Rating:
5.0
Great place very good customer service 👏 thanks
Macrus Sloss
Rating:
4.0
The staff was very helpful and responsive.
CARL ADAMS
Rating:
5.0
I rented from that location because my granddaughter moved a few blocks away.
Wateka Kleinpeter
Rating:
5.0
I RENT FROM THIS LOCATION OFTEN. CUSTOMER SERVICE IS FRIENDLY & PROFESSIONAL.
I WOULD DEFINITELY RECOMMEND THIS LOCATION
DAN MORGAN
Rating:
1.0
I’ve rented from this location over the years several times. I also recommend Uhaul to my clients quite often too.
2/11/24 I went in to rent a $19.99 Truck with my Temp License that State of Illinois provides when you’re able to renew your license online vs in person.
I was told by a Man working with a customer in the next workstation that my phone DL was unacceptable, however State of Illinois clearly stated on the digital copy “This is your Drivers License and used until hard copy arrives.
I was told that the they would have to scan, which on the digital format it shows my DL front & back side by side”
I was told I had to come with the paper copy & was advised to print the document & come back. I was confused… however asked if I could forward my email from CyberDrive, State of IL to the store for them to print. I was told that the store is unable to receive any outside emails & can’t print outside prints. I asked for a Manager & my request was ignored.
I asked for references to what’s near & the Man said Currency Exchange, but did not know a location. . A customer suggested a few, I went knowing my client was waiting & the movers too.
I arrived at recommended location to see it was closed on Sunday.
I googled & the closest open on a Sunday was about 25min away.
I returned to 71st location & asked if they could search State of IL website & they can see my Drivers License is in good standing.
I was embarrassed with a store full of customers that I was accused of coming into the location with false information, that I was lieing about who I was. Although I had several credit:debit cards & my State ID. I also suggested they Googled my name for I’m a Business women & I’ve been trying to rent a truck for over 75min which in my world is costing me for it only takes 10min & my team is waiting, the customer is waiting.
As I asked for a manger again, there was another face. The original lady that was helping me before the Man stopped with his customer & interjected to tell me above & now another guy.
The guy stated he was a manger and the Man again interrupted & gave his accusations of my transaction & me as a Scammer again in a store filled with customers!!!
I told the Man I would like to call corporate, he tells me UHUAL corporate is 24/7 and proceed to give me UHUAL customer service number. I said there’s a difference & corporate is closed on Sunday once I googled for myself.
There is more that I’m leaving out.
I rent from locations that works for my client needs, location & makes sense for pick up/drop off etc.
I’m requesting to speak to someone from Corporate, for no customer should experience the embarrassment I went through, get treated the way I did & be accused of trying to commit a crime.
I’m requesting that policies be clear to customers & available. I’m suggesting that as any state changes there Drivers License procedures or policies that UHUAL employees are made aware of & properly changed.
I suggest that UHUAL employees receive MANDATORY customer service training more often as a requirement!
Tameika Hinton
Rating:
5.0
Customer did not leave a comment.
Kanosha Leonard
Rating:
5.0
Very good
deandre comer
Rating:
3.0
Customer did not leave a comment.
Kenyatta Kenner
Rating:
5.0
Customer did not leave a comment.
JENNIFER STRONG
Rating:
5.0
Customer did not leave a comment.
Patrice Henderson
Rating:
4.0
Hire more employees to manage the check-in process.
Cassandra Harris
Rating:
4.0
Customer did not leave a comment.
Mary Parker
Rating:
3.0
It took a long time before someone came to assist us. Other than that it was ok.
Esther Sommerville
Rating:
5.0
The guy at front desk was very nice
KENNETH GRIFFIN
Rating:
4.0
Customer did not leave a comment.
LaFlanicea Branch
Rating:
5.0
Customer did not leave a comment.
Tiffany Moore
Rating:
5.0
Customer did not leave a comment.
Chanel Smith
Rating:
5.0
Customer did not leave a comment.
jason jeffries
Rating:
4.0
Customer did not leave a comment.
MARGARET BROWN
Rating:
2.0
Have more customer service people I waited in line 20 min withe one person in front of me and checking out was along wait time to poor service
jonna Reed
Rating:
1.0
Honor your reservations
Tramone Kelley
Rating:
3.0
Customer did not leave a comment.
DAVID SMITH
Rating:
5.0
Customer did not leave a comment.
Irene Haynes
Rating:
5.0
You all need to improve your trucks you all have been in business entirely to long to have these old outdated trucks also you should not be held a $100 deposit if you using a major credit and or a debit car that’s a inconvenience to customers as well as your non refundable insurance payment we have to pay if we have to return the truck and it’s in good condition you all should refund us for the insurance we have to pay you all need a way better system
nikcole hunter
Rating:
5.0
Customer did not leave a comment.
JESSICA ALEXANDER
Rating:
5.0
Customer did not leave a comment.
ELLIOTT GAFFNEY
Rating:
5.0
Customer did not leave a comment.
Chatel Cole
Rating:
5.0
The online check-in was very smooth and watching the video helped.
DENISE LOPEZ GILL
Rating:
5.0
Customer did not leave a comment.
john mcdanies
Rating:
5.0
Customer did not leave a comment.
Artura Brizuela
Rating:
5.0
Great customer service, friendly, courteous and approachable. Understanding as far as situations can often times change .
James Preacely
Rating:
5.0
EVERYTHING IS ALREADY LIKE IT SHOULD BE!!!
rickey vaughn
Rating:
5.0
Customer did not leave a comment.
Christopher Mcnulty
Rating:
5.0
Customer did not leave a comment.
Tamera Smith
Rating:
5.0
Customer did not leave a comment.
catherine bolton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
zacchaeus reed
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kira Miles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heidi Childs
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimyatta Mcgee
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Lorraine Mcneal
|
Overall Experience
Rating:
3.0
My move out date was 09/22/23 not on the date shown
Patricia Barbour
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Sharrita McClinton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dmitri Jones
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
SHERRIE HARRIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
javante suell
|
First Impressions
Rating:
1.0
The manager at the branch was the nastiest woman I have ever had to encounter. She was BEYOND rude and not helpful at all. All her employees were even looking at her like she was crazy. She wouldn’t assist in any way and when I asked her for help, she pulled off and said she’s getting off. Her attitude, facial expressions and the way she deals with customers is very disappointing. She legit should NEVER work with people again because she’s not a people person. The assistant manager was amazing. He was so helpful and apologetic over the HORRIBLE experience we had with the manager. Fire the girl and hire him because she’s BEYOND rude. While she works there I will NEVER recommend anyone do business at the Uhaul on 71st.
Briana Williams
|
Overall Experience
Rating:
5.0
Terrible service at 95th Street. Excellent service at 71st Street.
NANCY JACKSON
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
arnita winters
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
earl rankin
|
Overall Experience
Rating:
1.0
The worse customer service ever, the storage space. Smells like dead rat. You can't compare this location to others.
Sade Salami
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ZENAS SMITH
|
Overall Experience
Rating:
5.0
I was so afraid of the process due to my last UHAUL experience, but I was pleasantly surprised at South Shore Uhaul! The staff was nice, the facility was clean and the move in process was flawless!
Kira Miles
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Latoya preyar
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jillian Kindred
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Sumayah Kenyatta
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tina Smith
|
Overall Experience
Rating:
5.0
Thank You for your service.
Marva Perkins
|
Overall Experience
Rating:
2.0
For one day was too high for the storage almost $200 for storage $192 for storage the side that I had was too much way too much but but it's okay I'm out of there and I won't use it again for no storage
walter mack
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Nyoka Stigler
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shakeda Smith
|
Overall Experience
Rating:
5.0
The Mgr. was very understanding and helpful!
Kenneth Ray
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Troy Caldwell
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Karyn Morrow
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darlene Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley Scott
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ANTONIO WILLAMS
|
Overall Experience
Rating:
1.0
I moved out in July and your still trying to charge me money when Danielle said in my face that I was all cleared. A few days ago I received a Bill saying that I'm past due and late payments. I'm am very upset about this. I want a bill from you saying that I owe you NOTHING! And until I receive it I will NOT RECOMMEND U HAUL TO NO ONE!!!
Juanita Fite
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew Blackburn
|
Overall Experience
Rating:
5.0
Thanks to the staff, especially the last Uhaul rep that made sure my space was ok. Very professional.
Venus Stubblefield
|
First Impressions
Rating:
3.0
Sometimes they act like being unsure about what they do , also the locks 🔒 they give you they say it's yours and then they say it's not.... VERY MUCH CONFUSING 😕🤔😐🙄😳😒...THANKS FOR ASKING.
Lavearn Mcclinton
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deyampert Kersh
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
vajee owens
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Karlysa Green
|
Overall Experience
Rating:
3.0
Their systems were running real slow and it was very inconvenience to learn that their elevators didn’t work.
lashante hamblin
|
First Impressions
Rating:
1.0
They gave me someone else's storage unit when it was time to move-in my storage unit.
Sharrita McClinton
|
Online Move In
Rating:
4.0
Staff make the difference at this location. Denise and Daiyanna(?) are excellent staff members always helpful, quick to lend a hand, wonderful customer service.
Taylor Ross
|
Overall Experience
Rating:
3.0
Wonderful Staff .
Michelle Sanson
|
Overall Experience
Rating:
2.0
I was long gone out u guys storage and u guys still trying to make me pay an extra fee for about six to seven months
FRED TAYLOR
|
Overall Experience
Rating:
5.0
Excellent customer service, knowledgeable and courteous staff.
Clor-Ann Lanigan
|
Overall Experience
Rating:
4.0
This experience exceeded my expectations!
Clor-Ann Lanigan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
anita mauldin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Danielle Patterson
|
Overall Experience
Rating:
1.0
The space at this location is ridiculous and the so called bigger units can only be access by a 10 foot truck or van so ppl with 3/4 bedrooms has to pack the 10 foot then transfer to the other truck before Living the facility I picked up my truck at 230 and did not leave until 5 because of double juggling not to mention my reservations were messed up coming here and now my truck couldn’t be checked in because the representative didn’t change the mileage I WILL NEVER USE UHAUL AGAIN
Shanika Lee
|
Overall Experience
Rating:
3.0
We had to unload the truck and push everything up the ramp the elevator was not working and they said they didn't know when it was going to get fix but if we had to push everything up the ramp they should've gave me a discount and the young man with the glasses stay on his phone he was texting and it took him a long time to help me
Darlene Davis
|
First Impressions
Rating:
2.0
Loading elevator has been out of order for 3 months.
LT Moore
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DANIEL VANDERMEER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JENNIFER GARNER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHARON HUGHES
|
Overall Experience
Rating:
5.0
Great customer service as I was leaving for good!
Angela Idowu
|
Overall Experience
Rating:
1.0
I am homeless i lost everything i was paying up until the point i lost everything
CATHERINE JONES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MANUEL THOMPSON
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lavern Duncan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
larrissa jackson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
veronica forest
|
Overall Experience
Rating:
4.0
I was pleasantly and QUIITE surprised about the great customer service!
I visited the location once before move-in. The all staff members that I interacted with both prior to and during my move-in were fantastic and graciously answered all my questions and showed me around. Again, I'm impressed, because being born and raised down south, I'm just not used to getting good customer service in Chicago (in general), so the experience was quite a welcomed surprise.
Thank You.
Latonya Brown
|
First Impressions
Rating:
5.0
The staff over at south shore is incredible! Ms. Denise is so personable and professional. She really takes care of the customers and we stand in line just to have her service us. I rented a storage unit about 30 mins before they were supposed to close. Ms. Denise stayed with me to unsure I was safe, especially since non of my helpers showed up. I appreciate Ms. Denise.
marie morgan
|
Overall Experience
Rating:
5.0
I would just like to say going on 71st right off of Stony Island are very helpful people very nice approachable funny tell jokes but most of all their very professionals when it comes time to get in your truck we're getting your storage facility my name is sharoncarney and I am very
John Lawlor
|
First Impressions
Rating:
5.0
Thanks to all the staff at the 71st St location.
The manager was always helpful and polite.
Felecia Everette
|
Overall Experience
Rating:
5.0
I would like to thank Justine n Shay for there hospitality n understanding thru the hard times ......
Denise Lane
|
Overall Experience
Rating:
5.0
This facility is 10 out of 10 from the customer service representative to the supervisor to the workers who clean the truck I'm new to the city thank you U-Haul
bertha coward
|
First Impressions
Rating:
5.0
Very nice staff with pleasant attitudes
Tracy Sims
|
First Impressions
Rating:
3.0
Couldn’t enter or exit my storage when needed. Price went up and the space was not accurate to the size it was supposed to be
PORCHA MURpHY
|
Overall Experience
Rating:
5.0
I want to say a special thank you to the staff the manager Justin and to the staff Miss Denise for being so helpful and kind sometimes that experience can be very difficult and scary to think that you
April Banks
|
Overall Experience
Rating:
2.0
Roaches. The units are infested with cockroaches. Every time I accessed my storage I saw them crawling around in my unit and on my things. Disgusting. Friendly staff though.
Jessica Pouchet
|
Overall Experience
Rating:
4.0
I think you owe me money
Laura Jackson
|
Overall Experience
Rating:
4.0
The staff here is helpful. They just didn't have accurate inventory online so I had to get furniture dollies at the south loop location / they held my trailer overnight so it wouldn't sit at my place.
Elihu Blanks
|
First Impressions
Rating:
5.0
Keep doing what you doing.
latanya tate
|
Overall Experience
Rating:
5.0
The staff there are very helpful and Kind unlike other places I've been with rude staff..Ive had interactions with all the staff at this facility and they all have been very Polite and respectful and
Nadia Smith
|
Overall Experience
Rating:
3.0
If there was 24/7 access then it would rate above average or better. The last U-Haul facility I used provided that service. It was located on 22nd St. west of Canal.
Otis Lee
|
Overall Experience
Rating:
4.0
None good job justin
James Burnett
|
Overall Experience
Rating:
5.0
Everyone was so professional and helpful. Made moving a breeze.
BEVERLY BAILEY
|
First Impressions
Rating:
5.0
This is a very helpful and supportive crew of people!
Kim Jackson
|
Overall Experience
Rating:
5.0
The best service ever & cost effective too!
rafiq ahmad
|
Overall Experience
Rating:
5.0
The Staff went out of their way. They were very professional, and worked with a sense of urgency. I would definitely return to this location.
Keith Hudson
|
First Impressions
Rating:
2.0
Staff was unable to find my ubox, states my name was attached to an empty box not the one I moved my things into. Staff was rude when returning the uhaul truck. Customer service was not the best
Kaiesha Lewis
|
Overall Experience
Rating:
2.0
My things where sold. Now how would you feel.
Roosevelt hayes
|
Overall Experience
Rating:
1.0
When I wanted to unload my UBox, I called 3 days in advance & confirmed the day before. Upon arrived, it was not ready; the staff was rude & dismissive. This location is very disorganized.
Seher Siddiqee
|
Overall Experience
Rating:
4.0
I really enjoy my first time rental and storage... The staff was nice and friendly!!!
john bowles
|
Reservation
Rating:
1.0
This facility sold EVERYTHING I ever worked for that was contained within that unit and failed to give me proper notice. This happened even after I visited the facility and seemingly worked out payme
Crystal Martin
|
Overall Experience
Rating:
3.0
The U-Haul facility did an ok job. They were two hours late in having the truck hooked up to the trailer and Ubox as promised.
Elizabeth Dibley
|
Overall Experience
Rating:
5.0
My experience with Denise,Shay and Justin was spectacular. They where all very friendly, courteous and extremely helpful. I will continue to use this location because of their professional service
Niketa Dixon
|
Reservation
Rating:
4.0
The facility air conditioning was broken on the day we arrived. At our starting location, receipts weren't offered but once in Chicago, Justin Slay, the manager, was very accommodating and friendly.
Rosemary Cook
|
Overall Experience
Rating:
5.0
Fantastic service! Thank you!
Tammy Lee
|
Reservation
Rating:
5.0
All staff were helpful and courteous. Thank you!
jonathan sousa
|
Overall Experience
Rating:
5.0
The staff was great. They are never rushed, and always courteous to everyone who's in the office.
The main website is bad -- my storage contract didn't show up on my account, so I was unable to pay.
leon shetnoff
|
Overall Experience
Rating:
3.0
I wish the facility was open a little later
Toya Foster
|
Overall Experience
Rating:
1.0
was un professional tell you want price over the phone you coming to the office it something else the storage units are nasty and have mice I have a mice in my new apartment was not here before
Teresa Rogers
|
Overall Experience
Rating:
4.0
I can't complain about the service. Everyone was helpful. One worker used very vulgar language. Even though she was off the clock, she had her uniform coat on & ID displayed. Still representing UHaul.