Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only possible complaint is that the staffing seemed low as they struggled to maintain someone at the front desk consistently. A quick phone call would get a prompt response and someone would come right up.
Jason B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edwardo G
Rating:
3.0
Customer did not leave a comment.
Terry T
Rating:
5.0
Customer did not leave a comment.
Vicki P
|
First Impressions
Rating:
1.0
Better customer service needed. The person at the desk just handed us keys and expected us to just find the truck. I’ve used U-Haul to move across from town to town and state to state. I wouldn’t recommend this location. Not professional as others in the past. Drop-Off followed my expectations due to pick-up.
jesse w
Rating:
5.0
Customer did not leave a comment.
Ronald C
Rating:
3.0
You need to scrap that vehicle I was in. I’ve rented a dozen uhauls in my lifetime and that one was by far the worst experience I’ve ever had. It’s not even fair I had to pay the same rate for that truck compared to other trucks I’ve gotten. Either fix it, or scrap it.
JUVENTINO E
Rating:
5.0
Customer did not leave a comment.
karl s
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tim C
Rating:
5.0
Customer did not leave a comment.
douglas l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elaine S
Rating:
5.0
Customer did not leave a comment.
Larry M
Rating:
5.0
Fast and easy
larry s
Rating:
5.0
Customer did not leave a comment.
Laquazia H
|
Overall Experience
Rating:
1.0
Guy that helped me was rude. Did not say hello or smile. Had to wait 10 mins for help to pick up my u haul and then the guy gave me the wrong instructions on where to find the truck and didn't help me with anything. Didn't try to upcharge or sell any boxes. Obviously this guy is under paid or hates his job or maybe both. But the location in Midwest city has never been so unprofessional
Jesse C
Rating:
5.0
Customer did not leave a comment.
Jennifer R
Rating:
5.0
More cleanliness it was nasty
shantel S
Rating:
5.0
Customer did not leave a comment.
jimmy s
Rating:
5.0
Had A minor issue with particular truck I was provided to drive, the issue was resolved in a professional, exceptional manner!!
Zeneathia A
Rating:
1.0
I was forced to move location and ended up having to pay more due to mileage, was told someone would cal me about a refund and it could not be applied on store. My original location was 2 blocks away and my round trip was within 5 miles. I ended up having to pay for 20 miles and I had to put 30& back on gas after being told I had to put 100$ down on the truck alone. I used the same location to put in an order for boxes tape and a tape gun which they also did not have and had to go to another store for that as well.i used uhaul a few years ago to move and I used the same location I was trying to use this time with no issues in pricing or availability. I am hopeful someone with reach out to me for my refund for the discount I should have received due to being forced to move and the inconvenience, if not you al will be hearing from me soon thanks!
Deidre B
Rating:
5.0
Customer did not leave a comment.
Charles R
Rating:
5.0
Great customer help!
Thomas D
Rating:
4.0
Get insurance on your employees so they can load customers vehicle on your trailer. Or, build a ramp that rolls up next to the trailer to make it easier to get down. I thought I was going to fall down, just to get down. Not able to jump, both knees have been replaced.
shirley m
Rating:
5.0
Customer did not leave a comment.
Victor P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David L
Rating:
5.0
Customer did not leave a comment.
Steven L
Rating:
5.0
Customer did not leave a comment.
TaShauna J
Rating:
5.0
Customer did not leave a comment.
Karl J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David S
Rating:
5.0
Customer did not leave a comment.
larry s
Rating:
3.0
Customer did not leave a comment.
JEREMY J
Rating:
3.0
The young lady didn’t put in my move in date correctly and asked numerous for it to be change to 2/17/24. So, I’m not happy!
CAREN B
|
First Impressions
Rating:
5.0
Great experience working with this location!
Chris W
Rating:
5.0
Keep doing what you do.
SHAUN P
Rating:
5.0
N/A
Tamika H
Rating:
5.0
i have rented from u haul several times. this location was great. easy to locate. very friendly. i did have to add a gallon of coolant. i will use this location again. thank you..
PHILLIP C
Rating:
5.0
I like customer service The lady that help me she was a friendly type person.
lamark e
Rating:
1.0
If you approve pickup earlier gestopo tactic delayed me and cost me $100. Terrible way to treat customers.
Marion n
Rating:
4.0
Customer did not leave a comment.
peter W
|
First Impressions
Rating:
3.0
Have more help so customer doesn’t have to wait so long.
Alanson D
Rating:
5.0
Customer did not leave a comment.
Kevin M
Rating:
5.0
Customer did not leave a comment.
Daniel R
Rating:
4.0
Customer did not leave a comment.
Randy T
Rating:
5.0
Out standing...!
Danny R
Rating:
4.0
Exactly as described in the reviews. However, they did not have enough materials that I had requested. Their supply was low.
Wanda J
Rating:
5.0
I had the truck reserved ahead of time and the whole process, to pick up the truck, was very quick and easy. Bringing it back was also very quick. Very pleased.
TERRI H
Rating:
5.0
Thanks 1
Jerome M
|
Online Move In
Rating:
4.0
It was good
Priscilla C
Rating:
5.0
1-There needs to be more transparency about the way you charge people's cards. I wasn't aware, until I got there and had already used my debit card, that you pull an almost double deposit. That never happened before. I guess because before I used a regular credit card. It was ok but would have been nice to know before hand.
2- I had requested two furniture dollies and an appliance dolly on the order. When I got to the store I was informed that neither was available. There was no indication in the order that those were not available. They did substituted a regular dolly.
Karen H
Rating:
5.0
Kayla was excellent very polite very sweet took care of me expeditiously five stars all the way around
Karl J
Rating:
5.0
Customer did not leave a comment.
Jacob C
Rating:
5.0
Customer did not leave a comment.
Robert B
Rating:
5.0
Nicest people ever!
jenny E
Rating:
5.0
The lady that checked me in and out was very polite and helpful
robert h
Rating:
5.0
Customer did not leave a comment.
QUAJUNE C
Rating:
5.0
Customer did not leave a comment.
WALTER W
Rating:
3.0
Customer did not leave a comment.
Yulonda B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lori B
|
Overall Experience
Rating:
5.0
Easy peasy
James S
Rating:
5.0
Customer did not leave a comment.
Cristian H
Rating:
5.0
Customer did not leave a comment.
James K
|
Online Move In
Rating:
5.0
Friendly outstanding customer service
Sharon W
Rating:
4.0
Customer did not leave a comment.
clifton a
Rating:
4.0
Customer did not leave a comment.
Jeffrey S
Rating:
5.0
Thank you to the local office for friendliness , support, and assistance. Thank you Kelly for drop off and pick up attentiveness and answering my several questions. Happy New Year!
Kellie F
Rating:
5.0
Nothing needs to be done as far as we are concerned. Everything up to high standards. Thank you
Robert K
Rating:
5.0
Can't think of anything
Brenda S
Rating:
5.0
Customer did not leave a comment.
LILEANA G
Rating:
3.0
Customer did not leave a comment.
Marci S
Rating:
5.0
Customer did not leave a comment.
Clara G
Rating:
5.0
Customer did not leave a comment.
Aaron O
Rating:
5.0
Thanks for all the help with my moving experience.
elysse B
Rating:
1.0
N/A
Delorese M
Rating:
5.0
Taking care of your customers and better customer service. Cause that's what keeps you in business. May drive inconvently to another location or just go do business with another company and take my friends and family else where. The assistant Mgr seems to be a slacker, and doesn't care about taking care of his job,at all.Joke!
Rodney C
Rating:
5.0
Customer did not leave a comment.
PRISCILLIA S
Rating:
5.0
Customer experience was very good. For a trailer rental, I have no suggestions for improvement. The store was well staffed. I was greeted by a friendly worker. Nothing more needed.
Heath B
Rating:
5.0
Customer did not leave a comment.
Martina M
Rating:
5.0
Great uhaul location
George G
Rating:
5.0
Customer did not leave a comment.
RANDY B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronnie H
Rating:
5.0
Customer did not leave a comment.
Alecia T
|
Overall Experience
Rating:
1.0
Black man who assisted me at the counter said that "He is better than me" for no good reason.
John K
Rating:
5.0
Staff is super helpful and great to work with.
James R
Rating:
4.0
They made it easy .
Stan W
Rating:
4.0
Customer did not leave a comment.
Cory C
Rating:
4.0
Ramp on truck was broken.
Ruth H
Rating:
5.0
Customer did not leave a comment.
Kelley H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anthony s
Rating:
5.0
Customer did not leave a comment.
SCOTT W
Rating:
5.0
Customer did not leave a comment.
Junior G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lee R
Rating:
5.0
From all the Uhauls I have ever rented. This was the fasten, and best experience yet! The truck was clean and it was the best truck I've ever used from a Uhual!
Karen S
Rating:
4.0
Customer did not leave a comment.
Alicia A
Rating:
5.0
Offer free ice cream!!
Jack R
Rating:
4.0
The facility was nice and convenient for us, but now that we are sorting through our belongings, several boxes are showing signs of water damage. We didn't pay attention when we were assigned our unit, but directly above our unit was an air conditioner. We're wondering if condensation from the air conditioner dripped down into our unit. We would recommend your facility, but would advise anyone to double check the location before storing.
Todd L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KELSEA C
Rating:
5.0
Customer did not leave a comment.
Charles w
Rating:
5.0
Customer did not leave a comment.
Carey R
Rating:
5.0
Everything went very smoothly for move in and move out. . The outdoor units are clean, convenient, and secure.
Jennifer M
|
Overall Experience
Rating:
5.0
Customer service the vehicle everything was in great
Alvin J
Rating:
5.0
Customer did not leave a comment.
Marvin M
Rating:
5.0
Only one incident the engine light came on during my move. The vehicle drove fine, and the temperature gage read normal. However I had to cut my move short due to the engine light.
Michael L
Rating:
5.0
Customer did not leave a comment.
Mary W
Rating:
5.0
Customer did not leave a comment.
Michael D
Rating:
5.0
Customer did not leave a comment.
ROBIN N
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kenneth P
Rating:
5.0
I gave all my information for the quote then we set the reservation, but when I got there, nothing was input into the system. When I started the reservation I told the representative that I’d go roughly 50 miles and I was quoted 76.00 but when I got back I went 58 miles and was charged 93.00. Huge difference, but overall everything was great. Prices just a little high. Thank you!
SHAUN P
Rating:
5.0
I was very pleased with the entire experience.
larry k
Rating:
5.0
The instructions and online steps for pick up after hours could really use some attention. The steps are not very clearly written, and the location services do not pick up on a web browser, even with location services turned on. This causes a lot of delay, and required us to download an app rather than just use a web browser to get it to pick up our location. We lost 20 minutes of the two hours. We had the truck rented due to issues with online pick up, however, we do very much appreciate the ability to pick up and drop off after hours.
Lancia B
Rating:
5.0
I have rented from UHaul in the past and I want to express that the service I received at this location was by far the best service I have ever received. Very helpful and willing to help the customer.
Tim I
Rating:
4.0
Customer did not leave a comment.
Sherry H
Rating:
3.0
Customer did not leave a comment.
Tiffany C
Rating:
5.0
Everyone was so kind and professional! Both the customer service reps I talked to to sort things out and pay for my reservation, and the drivers too! Maybe add some weather protections/support to the back of the trucks? The driver who picked up our boxes almost lost her straps! Idk how but it'd be nice for things to be easier on the drivers
JACQUALYN K
Rating:
5.0
No suggestions a this time very satisfied with the ease of renting a cargo van; we were in and out in less than 10mins!!
carolyn m
Rating:
5.0
Super clean, easy access, great experience in THIS U-Haul storage facility.
Lee H
|
First Impressions
Rating:
5.0
This location probably has the best service in the state hands down. I’ve rented multiple uhauls over the years and this is by far the best experience I’ve ever had with Uhaul. 😊
Monica G
Rating:
1.0
Intended on using service to be hassle free for my military move, however they failed to inform movers of the right facility the box was at. They also did not alert that I needed to ask to get weight tickets even though I was doing a military move.
Robert F
Rating:
5.0
Everyone was very friendly and helpful.
Ryan A
Rating:
5.0
Customer did not leave a comment.
Sheila S
Rating:
3.0
Customer did not leave a comment.
terrel L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lolita a
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lori B
|
First Impressions
Rating:
5.0
Thank you for the excellent experience
tatiana y
|
Overall Experience
Rating:
3.0
I went up there cause I didn't understand how this all worked and they associates there just sent me another link but I guess they figured it step by step except I don't do well with online stuff and it took me about 1.5 hours or longer to finish it.
KRISTIN J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sonjia H
|
Overall Experience
Rating:
5.0
Kylie and her staff were excellent throughout the rental time. They had a truck available when I needed one. The units I rented were clean and always well lit. The entire inside storage space was always well maintained. would rent from U-Haul again and again, thanks to those two wonderful people. Thanks Kylie!!!
CHANDRA a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Asia B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sonjia H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MIA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark R
|
Overall Experience
Rating:
5.0
I would recommend it to friends I only use u haul thanks
VERNETTA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHANDRA a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Markisha D
|
First Impressions
Rating:
5.0
Will use them again.
STEVEN G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jonathan S
|
Overall Experience
Rating:
5.0
The general manager and her team are wonderful and professional. We probably dealt with 30 uhaul and hands down this is the best uhaul place weve been. They are wonderful, excellent customer service and highly recommended!!!!!!
Clarissa I
|
Overall Experience
Rating:
1.0
The reps in store made me want to find a new facility. There was an older lady ahead of me who came in to get boxes the guy wouldn't even help her. He seemed frustrated to provide service in general.
Aubree T
|
First Impressions
Rating:
5.0
Kylie helps us get through our uhaul, she’s kind, fast, efficient and know what exactly we needed. 10/10 recommended!!!
Clarissa I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rukiya T
|
First Impressions
Rating:
2.0
Upon moving out the site manager accused of having my lock still on the storage when I didn't and tried to charge me for 1 month of storage rent. I had moved out the 22nd of March and here we are April 8th and i get an email which i replied back to stating i had moved out an took my lock the site manager again told me I need to remove my lock and advised me to use another company in the future, employees improperly train with a site manager whose un organized unprofessional. Horrible customer service will never use u haul again because of Kylie!
daysia c
|
Overall Experience
Rating:
5.0
Kylie was extremely helpful with my rental and move in experience and stayed in constant communication with me during the rental process. I would highly recommend this location.
Michael K
|
First Impressions
Rating:
5.0
Friendly helpful staff.
William P
|
Overall Experience
Rating:
5.0
They Truly Care bout their customers. Awesome 👍
Madelyn T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Connie R
|
First Impressions
Rating:
4.0
Customer service rep set me up for failure
MIA W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KEITH E
|
Overall Experience
Rating:
5.0
Everyone at the Uhaul site at 6061 s sooner rd is very friendly and extremely kind and helpful. It is reflected from the top manager down to the other staff members. Kylie truly leads by EXAMPLE. I've told all my family and friends that I could not have done this without this Uhaul Staff. I thank God for them all.
Kaye C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Beverly M
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Ashley S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Orlandrea S
|
Online Move In
Rating:
5.0
Great customer service, and everything about the storage facility was top-notch. Would definitely recommend.
LOREN W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Shawnitra P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jesus B
|
Overall Experience
Rating:
1.0
Maybe learn the definition of a "loading bay" or hire new management that does not harass customers for using a loading bay to load a trailer.
My items were forced to be left on the side of 59th in a parking lot unsecured for this reason I had to chase off a few tweekers from my trailer because of this reason.
I will not be using this facility or uhaul anymore the lady I had to deal with needs to be put in check for how she approaches customers
Kyle D
|
Overall Experience
Rating:
5.0
Great staff to work with and very nice/clean facilities. We appreciate all the kindness and tell our friends about the great place. Thank you!
Thomas D
|
Overall Experience
Rating:
5.0
This place was the easiest move in I ever had. The lady who helped us with our alarm going off not once but 3 times was very helpful and understanding when I forgot to put my code in to turn the alarm off 3 different times even though she told me that I needed to. Absenct minded on my part and not paying attention to her.
Erick M
|
Online Move In
Rating:
4.0
They were always helpful
Kevion P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROXANNE S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHEN S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alyssa H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Laura D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frank l
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Keith L
|
First Impressions
Rating:
5.0
Great staff, great customer service and very clean facility.
Ebony P
|
First Impressions
Rating:
5.0
The manager of this facility is great! Very professional, knowledgeable, and polite.
Franklin M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Carroll L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Matthew H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOYCE S
|
First Impressions
Rating:
5.0
Great customer service
Chad C
|
First Impressions
Rating:
5.0
Found very helpful and easy
to get questions answered!
sandra m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Grant C
|
Overall Experience
Rating:
4.0
The staff were accommodating and knowledgeable. The facility is well kept. Our issues are with the price(s) of the storage unit. For the amount of money you pay the sizes are very small.
Wesley L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jacob w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brianna E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kameron E
|
First Impressions
Rating:
5.0
Brianna was amazing and extremely helpful !!
Kreshawn P
|
First Impressions
Rating:
5.0
Great crew very kind extremely helpful
sandra m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lanie H
|
Overall Experience
Rating:
5.0
Manager very professional and very quick.
William P
|
First Impressions
Rating:
5.0
Excellent care and answering of questions. Thank you!
Thomas D
|
First Impressions
Rating:
1.0
I can still not access my storage facility
Ben L
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Tala Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
renee d
|
Overall Experience
Rating:
5.0
The staff that was working the day I rented the unit was great!! Very helpful & willing to help my son & I out!!
Elizabeth K
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Brianna E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gerry N
|
First Impressions
Rating:
5.0
The rep saved $20 per month by switching to the Sooner location and at the facility, Charles was extremely helpful to process our request.
Mohamed Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lanie H
|
First Impressions
Rating:
1.0
EL lugar estaba en construccion, la bodega que me asignaron no fue como la pedi, me hicieron un cobro y aun no me devuelven el dinero. Cancele obviamente el alojamiento y aun asi me cobraron suponiendo que me devolverian el dinero y nada aun
Victor L
|
First Impressions
Rating:
1.0
El lugar estaba en construcción, me daban un storage muy pequeño y pedí que fuera para que mi camión uhaul entrara y no era así. Pésimo