Customer Reviews for U-Haul Moving & Storage of Spartanburg

Rating:

1.0

Made a reservation 2 to 3 weeks in advance reserved an appliance dolly gentleman told me we don’t have any somebody stole them. All OK IMade a reservation 2 to 3 weeks in advance reserved an appliance dolly gentleman told me we don’t have any. Somebody stole them all OK I signed the paperwork. I asked where the vehicle is. The gentleman tells me it’s outside doesn’t even point me into the right direction problems with the truck. You get to 60 miles an hour in the whole transmission starts shaking. Brakes are squealing terrible service all the way around the guy was very very rude to me. I’m in customer service and I don’t appreciate rudeness,

Rating:

3.0

Not changing locations and canceling twice and finding a third location 20 minutes before pick up time

Rating:

5.0

Everything went great. I do wish this truck was available at a closer location. This location was 23 miles away. That was a total of $37 extra that was just for picking up and delivering the truck back to its destination. I only actually used around 10 miles - 20 miles.

Rating:

3.0

Tire light on, rep didn’t care. Rented out just below half tank, put $5 in, returned just over 1/2 tank. Rep said vehicle tells you how much to put in. What a lousy way for them to make money on gas.

Rating:

5.0

The staff was awesome. I will be a returning customer.

Rating:

2.0

We arrived at 8pm and had to wait over an hour to get our u-haul. I rented a sprinter van but we ended up with a 15ft truck which was not ideal for where we were parking at my new apartment. Then, we did not have the Dollie’s we requested when we got the new u-haul because the key was not in the correct lock box. We had to stand outside while it was dark outside and as a woman that felt incredibly unsafe at the time of day. Very disappointed with the experience. The customer service agents we talked to were very nice though and helpful but it still was a disaster doing the mobile pick-up.

Rating:

3.0

Location extremely busy and difficult to enter due to backed up truck return. Staff was helpful.

Rating:

4.0

The way the truck was parked, was extremely close to the other trucks and difficult to back out where it was parked. Also the bag inside the truck that held the cover blankets was empty and full of used coffee cups and other things. Otherwise, everything else was fine.

Rating:

5.0

Great experience & highly recommend!

Rating:

4.0

Excellent customer service

Rating:

5.0

They are nice here and worked to help fix a problem with rental...

Rating:

5.0

Friendly service and knew what they were doing

Rating:

5.0

Matt is great.

Rating:

4.0

Very easy to work with. I had to keep my rental a bit longer than expected back and it was no problem to adjust things.

Rating:

5.0

Clean unit a little more. I had to wash backdoor from dirt on outside and sweep a little more.

Rating:

1.0

Mya storage was broken into twice. Kristian Thompson, The GM, was the absolute worst. Once I realized it was broken into she was so nasty towards me with looking through the video. She stayed the video only went back 1 month and was not willing to look through it. She continuously denied that it was my unit being broken into even though I watched them take my items out of the unit. She asked when the last time I visited my unit and when told she then made the remark “who doesn’t go to their storage in 2 months?” . I use U-Haul everytime I need to move, but with the service I was provided I’ll make sure that none of my friends or family ever use it again. I’m still waiting on a claims adjuster to contact me.

Rating:

5.0

The service I received at this location was exceptional. I had a trailer reserved and when I got there the whole process went perfectly. I would certainly use this location again and recommend it to others.

Rating:

5.0

As always great customer service and fast for me as well! Love the location and as always I’ll be back.

Rating:

1.0

More training, more training, more training And making sure every equipment leaves your place is safe to travel

Rating:

5.0

Great staff

Rating:

5.0

Great staff.

Rating:

1.0

I was charged way more than what i was supposed to. I turned in the U-Haul way before my scheduled time was told by the older male employee with the ponytail he would send me a email receipt in 15 minutes never received it so i called later that day and was told they would put a end time in and now i have been charged 2 different times at 2 different prices. I WILL NEVER USE YALL AGAIN!

Rating:

5.0

Not sure you can. It was relatively simple and painless process. The gentlemen working were professional courteous, and empathetic. I will consider this establishment as a first option should any future necessity arise.

Rating:

3.0

The location is a tough one. They have you line up in a line and wait for people to come to you and you end up hanging into the street right off the highway not the ideal way to do drop off's. They should number spots and have you park then either wait or go inside. They were busy and seemed a little overwhelmed but the gentlemen that took care of us was very quick and professional to help us drop off our trailer and be on our way.

Rating:

5.0

Nothing can be done to improve anything. The staff were great and my equipment was very clean.

Rating:

3.0

Had reserved a car trailer on Wednesday for this morning when I went to pick it up it wasn’t available said one would be back at 2:30. I couldn’t wait as I had made previous arrangements to pick up a car on Columbia, SC. I went to central reservations and found one in Colo. but it cost me over $50. I received a VIP certificate but couldn’t use it until tomorrow. The manager at Whitney road was able to give me an o start credit. Thanks to him. Very disappointing to have this experience.

Rating:

4.0

Thank you much for your service!!!

Rating:

5.0

They were super nice and helpful.

Rating:

5.0

Matt was great. Helped me quickly. I couldn't have asked for better service.

Rating:

3.0

They Did Not Refund My $50.00 Pending Deposit….They Charged Me Twice!! Plus I Did Not Receive E-mail Receipt Of My Bill As Promised!! Fred E. Foster 2/28/2028

Rating:

5.0

Very nice people working there. Thank you for being so helpful I appreciate it.

Rating:

2.0

Our uhaul broke down on the way to returning it. This was the second uhaul truck at this location in the same day to not be kept up and safe to drive.

Rating:

5.0

The unit is very conveniently located. I was a bit confused about the check-in and initial access, but now I’m a fan of it. My only problem is that I may need another room

Rating:

5.0

I was very happy with the service I received.

Rating:

5.0

Clean. Super helpful friendly staff. Would recommend

Rating:

5.0

I still have not got my refund back! I paid $100.00 while using a cash app credit card. The total was $48.62. I am still waiting on my refund of $51.38. But the experience and service was great. This service is very reliable!

Rating:

5.0

I rented a 20 foot truck and it leaked a fair amount of gas or oil in my driveway.

Rating:

5.0

From drop off to check out in 4 mins. Fast service I experienced.

Rating:

5.0

Great people!

Rating:

5.0

Very professional

Rating:

5.0

N/A

Rating:

5.0

Nice people

Rating:

4.0

Person was on his own and had a lot of costumers waiting for him. He did his best, but you were able to see clearly that the location was under staffed.

Rating:

3.0

It took way to long to get things settled before we could get the truck we rented. Other than that the service was good. Very nice people to deal with

Rating:

5.0

I have rented many times from this location. I knew the drop off would be quick and easy. They are awesome!

Rating:

4.0

Online line not able to pick up at 7:30am had to return at 9:00 am to pick up, same with returning the truck. Do need to improve that service.

Rating:

5.0

The staff was polite and professional. The entire experience was amazing.

Rating:

3.0

The lady working on site was horrible in her attitude towards me as a customer. I’ve never had this problem with anyone in my past and I have rented from the location about five times. I can’t say I’ll be back. My money spends on anywhere.

Rating:

5.0

Everyone was so friendly and helpful. I highly recommend the Whitney Road location above any U-Haul locations. Pick up and drop off was a great experience as anyone could have in this situation.

Rating:

4.0

The equipment was clean, but the steering had too much play in it. I would not want to drive this vehicle again 120 miles. Local, maybe, but not on long distances. Also, it was uncomfortable as the driver's side had no armrest. The manager was extremely nice and pleasant to work with. I would give this location an excellent if the parking places for parking your personal car to pick up a daily rental were designated better and had more parking spaces.

Rating:

5.0

This location was open on Sunday and staff was helpful. However, I had reserved a truck from another location using the 24/7 access and could NOT get the lock open. I then was referred to the Whitney location which was great BUT out of my way. Disappointed the 24/7 did not work.

Rating:

4.0

Not a thing I think you are doing great 👍

Rating:

5.0

They were more than helpful with every step of the process and I’ll definitely choose them again.

Rating:

5.0

Extremely helpful in my time of need. I used service for 1.5 years and I’ve used another storage unit in the past and U-haul was an angel compared to them.

Rating:

5.0

No comments

Rating:

5.0

Great staff, always helpful. Convient office hours too. Helped me out the day after Thanksgiving with no problems.

Rating:

5.0

Great people ! Great service

Rating:

5.0

Friendly, helpful, accommodating and clean

Rating:

5.0

Thanks to the lady that helped me back the truck up

Rating:

1.0

Managers are never in store and calling uhaul store is near impossible you’re always sent to customer service who can never help with issues

Rating:

5.0

I am sorry I didn't get their names, but the two gentlemen that were at the facility when we arrived were very polite and extremely helpful even though they were very, very busy.

Rating:

5.0

John D was always helpful

Rating:

5.0

The level of customer service was refreshingly great!

Rating:

2.0

After I spoke to customer service giving my close out date I received emails more than one I felt bullied by Jeffrey Burnett I'm assuming a manager or supervisor at the location it was very unsettling

Rating:

5.0

Thank you

Rating:

4.0

Great experience!!!

Rating:

5.0

The lady was very helpful and very polite nice and super friendly

Rating:

2.0

After using the storage unit for more than a year today we moved out. Our furniture was covered in rat feces and ruined other items. The assistant manager was nice and stated to never have this happen before and gave me the insurance company information. Hopefully they can compensate for this issue.

Rating:

2.0

As all of the above questions were great. The location of our unit was not good having to go up a flight of stairs while moving furniture is terrible WHO decided that this was a good idea.

Rating:

5.0

I was having a bad day the man was still kind to me. Unlike any other company they answer the phone every time

Rating:

5.0

Shareka Wallace and Courtney were wonderful. They were friendly and helpful. Excellent people!

Rating:

1.0

Had a lock on unit i couldnt get in

Rating:

5.0

Ms. Sheri is very customer service she his a very sweet person thank you Sheri for being so nice god bless you

Rating:

5.0

Convenient & friendly, thank you!

Rating:

4.0

Thought you would offer military or AAA discount.

Rating:

5.0

Best uhaul i have every been to

Rating:

5.0

Good customer service

Rating:

2.0

Had a total of 2 units, seemed to be much confusion about my move out date for one. Malinda (I believe is her name) helped clear that up after speaking with 1800 customer service who couldn't even figure it out and I never got a call back from a store manager. Second unit was outside, my things were covered in rat poop and roaches dead and alive literally had to bomb my new place to kill everything. Prices could definitely be cheaper due to critters. This location is literally always 100% busy with very little staff. Josh ( or maybe Justin is his name ) was always helpful anytime I needed anything. Facility definitely needs to be deep cleaned and pest controlled asap.

Rating:

5.0

Clean n staff very helpful

Rating:

2.0

Found mounds of rat poop & roaches in my items upon moving out of one of my units. They always seem to be short staffed, things aren't done in a timely manor. Billing issues in the beginning. Overall 3 stars.

Rating:

5.0

Donna, Jeff, Micah, and Mrs. Pat were all excellent with us. I had a rather odd situation arise while having their uhaul and they were understanding and empathic. I would recommend the team for a huge round of applause in addition to an incentive of some sort from corporate. This team is doing an outstanding job. Thanks to each and every one of u

Rating:

5.0

Wonderful customer service!!

Rating:

5.0

345 Whitney rd Spartanburg South Carolina location has the best staff. My only complaint is the hall light didn’t seem to work making it impossible to see in one of my units. Besides that it was a great experience.

Rating:

3.0

I could get through the sliding glass door and I had bib furniture

Rating:

4.0

I always try and go thru uhaul especially whitney rd staff is always nice

Rating:

5.0

Every one was helpful and amazing. Will definitely recommend.

Rating:

2.0

Manager and upper management nasty

Rating:

5.0

Josh Quinn and Donna Quinn provided excellent customer service.

Rating:

5.0

Very satisfied customer, there was a problem with the u haul system and i wasn't able to get my card to get in to my unit after 5, i was able to get a hold of the manager after hours and ricki was very helpful to the situation and my needs as i had to be at work the next morning at 5am and she extended the time on the trailer for me to come in when i got off work. THANK YOU VERY MUCH spartanburg u haul team.

Rating:

5.0

This was the cleanest storage facility I have ever used. The staff was cleaning the outside and removing leaves to keep them from blowing inside the building. Very secure and convenient. The staff was so helpful when we dropped off our belongings and even told me to call to switch the drop off to their location. Best experience with a move and storage.

Rating:

5.0

Nice day

Rating:

1.0

When we went to pick U-Haul and get items out of storage to move nobody was there to open the store!! Appointment was at 8am and nobody arrived until 10am and that was after I called customer service! No discount was offered or anything and there were about five other people waiting as well!

Rating:

5.0

Manager Ruben Vega is very kind, competent and helpful.

Rating:

1.0

Too much to type, willing to talk. 734-578-3319

Rating:

5.0

Just great staff

Rating:

5.0

Very professional and great with correcting things that was missed understood no hassle just fix the problem and ended with have a nice day everything taking care of thanks to the staff at the u-haul

Rating:

5.0

Mr. Sterling Farr, was awesome. Very professional, kind, polite and indeed patient. You have invested in a great employer

Rating:

2.0

Everything from the pick up location, onsite storage and drop-off location was all mixed up and was truly a disaster! I’m still very angry and frustrated! Just glad the experience is over!

Rating:

3.0

The employee was nice and helpful, I needed to get storage, and paid for 24acces, the stores card reader was down I made sure to get unit before they closed, just to have truck loaded then denied acce

Rating:

5.0

Thanks for your service.

Rating:

5.0

Very friendly staff and excellent service.

Rating:

5.0

Courteous staff , clean and convenient location

Rating:

1.0

The storage alarm units were going off the store employee was not concerned. I went back to retrieve items with people that could help me move items. And employee told me that I would have to come bac

Rating:

5.0

Everyone was very friendly & helpful!!

Rating:

5.0

The best team Ive ever dealt with, never <;

Rating:

5.0

I used U-Haul Storage for 30 days. From the 1st day to the last, I visited the storage facility 4 times and each visit was excellent with staff addressing any questions or problems that I had.

Rating:

2.0

The uhaul storage facility is infested with roaches, and I feel I should be reimbursed for the bug removal products I'm definitely going to have to buy after using your facility.

Rating:

5.0

Jeffery assisted me in storing my items, answered any questions and was always there to help whenever I had to get something from my ubox. Every store needs a Jeffery. Thank you, -Andy Cannizzaro Sa

Rating:

5.0

Very helpful, friendly, staff. Have rented several pieces of equipment from this location and rented storage unit. WIll definitely use again when next need arises.

Rating:

1.0

Truck broke down and they still have my property. want me to pay to get property back from their storage. when it wasn't suppose to be at their storage. it suppose to be at my storage building.

Rating:

5.0

Great customer service.

Rating:

5.0

Great team of employees , each month for 15 mos. I came to pay our unit fee in person . Each time was a pleasantly easy visit.. also told them many times that this was the best ran location for sure !

Rating:

5.0

Very easy self check in

Rating:

5.0

Staff was nice and friendly. Knowledgable. And was able to help and answer any questions or concerns I had.

Rating:

5.0

Thank you for your kindness,consistent, friendly smiling face and made me feel like we had known each other for years. So for that I say thank you and if I need to move or storage space

Rating:

1.0

My husband loss his job and we got behind on our storage payments. They said they would auction our belongings and throw away pictures and other stuff. Rat poop and urine was on all our things.

Rating:

3.0

That was canceled and resecheled to Lake Bowan storage. U-haul said the first would be free but lake bowan said no. So I can't rate your service till I move in. Thank You Thomas B

Rating:

5.0

I would recommend all my family and friends to uhaul

Rating:

1.0

Provided terrible customer service, and communication regarding my ubox. I will never use or recommend the uhaul ubox service to anyone.

Rating:

1.0

EXTREMELY POOR. Staff was selling personal stuff to customers and getting paid through cash app and left the front desk in order to take care of that instead of the next customer in line for 15 min.

Rating:

4.0

This facility and staff was good. They moved or changed some staff members on me, but nevertheless it was still okay.

Rating:

5.0

Very friendly and very efficient.