Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The U-Haul facility was nice, unfortunately dealing with the one person Mia and her attitude with poor customer service skills or in her case, None!
I do not appreciate being ignored, or being kept waiting on purpose when she’s done with the person who was there before me! Her non caring or maybe she doesn’t like working for your company, being sarcastic, condescending attitude! Maybe you can send her to a customer service training course with hands on experience, that she is so lacking! Maybe it’s because there is no one to go to but her? So there’s nothing we can do! Now we have to deal with her!! When I first rented my unit there were 2 nice young men with a manager who took care of the office and customers! Was never treated badly!
5-6 years later I have to deal with one young woman who has attitude! Just not right! I will never ever go to your office or send anyone there! Until you can see if someone who had customer service experience replaces Mia! Or she can be put through training to learn that hard skill she doesn’t have! Can’t dispute with the only person there that was the issue and problem! That’s what happens when you give a person all that authority!
SYLVIA CHEEHY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pierre Polycarpe
Rating:
5.0
Customer did not leave a comment.
natalie Ihrke
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
yan zmiievskyi
Rating:
5.0
Customer did not leave a comment.
Andrew Wieteska
Rating:
4.0
Customer did not leave a comment.
Thomas Snell
Rating:
1.0
The uhaul obtained a ton of water and ruined objects of mine. When taking back the uhaul, the customer service was not kind nor helpful. Very disappointed. Now have to spend thousands of dollars to replace mattresses and other objects.
Shannon O'Donnell
Rating:
5.0
The 20.00 overnight fee is a joke. Super disappointed that I was charged 20.00 drop the truck off after 5 on a Sunday. When I picked up the truck the woman was super friendly and helpful. The only reason I would come back is because of her.
Alan Fry
Rating:
5.0
Customer did not leave a comment.
Mike Legan
Rating:
5.0
The steering wheel was set wrong. Instead of being in the 9 and 3 position when driving down the road it was at 8 and 2.
John Link
Rating:
4.0
Customer did not leave a comment.
James Brouder
Rating:
5.0
Continue like this. Serving clients effectively and providing better quality.
Angel Padilla
Rating:
5.0
Customer did not leave a comment.
Josiah burns
|
Overall Experience
Rating:
5.0
Very happy with our experience. The customer service was excellent.
mindy kreml
Rating:
5.0
Thank you West Dundee team !
Everyone there is great. Always good to me.
Fair and reasonable rates too.
Kathleen Harrer
|
First Impressions
Rating:
5.0
Ariana was super sweet and very helpful
Evan was quick and efficient
All in all an easy experience
Dean Brisebois
Rating:
5.0
Customer did not leave a comment.
David Regelbrugge
Rating:
5.0
Customer did not leave a comment.
Brian Griffin
Rating:
5.0
Customer did not leave a comment.
felipe casas
Rating:
4.0
Well orchestrated and communication was cordial and accurate. Box was clean and liked the paper lining on the floor.
Well done!
jack weber
Rating:
5.0
good job
donald becker
Rating:
5.0
Customer did not leave a comment.
Jeff Smith
Rating:
5.0
Easy to rent, great assistance by employees.
Karina Sheppard
Rating:
5.0
Customer did not leave a comment.
Frank Wenzon
Rating:
5.0
Customer did not leave a comment.
James Cowell
Rating:
5.0
Customer did not leave a comment.
Jill Donovan
Rating:
5.0
Give returning customers a percentage off their next rental
Kyle Jackson
Rating:
5.0
Customer did not leave a comment.
KATHRYN REGNIER
Rating:
5.0
Customer did not leave a comment.
LOGAN MYERS
Rating:
5.0
DISCOUNT FOR SENIORS LOL💜😊🙏
NATALIE Hughes Hayes
Rating:
5.0
Amazing Service, friendly people lower Rate Price
Pedro Mora Aguilar
Rating:
5.0
Customer did not leave a comment.
Dale Rublaitus
Rating:
5.0
Customer did not leave a comment.
Joseph King
Rating:
5.0
Every thing looks good but I have not used it yet
Ron Guenther
Rating:
5.0
you need more employees
Dennis Shannon
Rating:
5.0
Customer did not leave a comment.
Eric Cochran
Rating:
5.0
Nada
JOSE BARRERA
Rating:
4.0
Very convenience to use
RICHARD SWEITZER
|
First Impressions
Rating:
4.0
Windshield washer didn't work. Truck needed an alignment.
John Windeknecht
Rating:
3.0
Communicate! Don't do everything online, as the only option.
I don't get my email on my phone. Came home from an event only to find on Monday morning, that there was an email telling me to confirm pickup. Had I not gotten up early, I wouldn't have seen the email in time for the scheduled P/U to have occurred. Getting it taken care of required me to make 2 phone calls to 2 different numbers!
MARCI BATURIN
Rating:
5.0
Customer did not leave a comment.
Debra Solberg
|
Overall Experience
Rating:
4.0
The only drawback is I have the second floor and it wasn’t that clear. But I will make it work.
Duane Grimm
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Oscar Cifuentes Mendoza
Rating:
5.0
Customer did not leave a comment.
DETRICE BRADLEY
Rating:
5.0
It's good experience for me. It's nice and clean. Specially the rest room, it's make the storages more classy. 👍
Khaykeo Obmalay
|
First Impressions
Rating:
5.0
Nothing
Hye Jung
Rating:
5.0
The truck that I had the 15 it was very bad on years it wouldn't pick up speed you had to drive a long ways for the start that's even if they warmed up otherwise the inside was clean no damages it's j just that the acceleration is very poor
Denise Jones
Rating:
5.0
Customer did not leave a comment.
Michael Corry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Colin Guenther
Rating:
5.0
Customer did not leave a comment.
Raul Patino
Rating:
5.0
Customer did not leave a comment.
Jody Gustafson
Rating:
5.0
Great customer service!!!
Tanisha Tabiti
Rating:
5.0
Customer did not leave a comment.
David Alms
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bria Abrams
|
First Impressions
Rating:
5.0
Excellent customer service!!!
Tanisha Tabiti
Rating:
5.0
The roof leaked and got my personal belongings wet.
randy uron
Rating:
5.0
Customer did not leave a comment.
jorge averez
Rating:
5.0
Customer did not leave a comment.
Keisha Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER GALL
Rating:
4.0
Customer did not leave a comment.
Pat Del Carlo
Rating:
5.0
Great staff, helped me through the mobile reservation error I was getting. Even showed me the truck and cleared out the snow from the truck before I got in to warm up and do the inspection check in.
Alexander Martinez
Rating:
5.0
Great crew.
Robert Colosetti
Rating:
5.0
Customer did not leave a comment.
Terry Schuler
Rating:
5.0
Customer did not leave a comment.
Tanisha Tabiti
Rating:
4.0
Customer did not leave a comment.
Brian Zdarsky
Rating:
5.0
Customer did not leave a comment.
Cody Ingrassia
Rating:
2.0
This facility and staff members were great, very polite and knowledgeable. Would definitely recommend to all!!
John Hook
|
First Impressions
Rating:
4.0
Met my expectations, if there were a coffee machine, I’d rate it Excellent :-)
Ana Lara
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
james stanke
|
First Impressions
Rating:
5.0
I always have good customer service at all locations I have used. I believe the car transport trailer should be s little better maintain. Second time the lights all trailer didn't work. Makes it super hard to see trailer at night. Please always check.otherwide a plus on service
Robert Williams
Rating:
5.0
Exceptional service from the team at this location. Best experience I have had renting from U-haul.
Jon Rae
Rating:
5.0
Customer did not leave a comment.
Kenneth Shemanske
Rating:
5.0
Customer did not leave a comment.
Ezequiel Cruz
Rating:
4.0
The pick up at the final destination was a disaster. I would NEVER use this company again
Alane Epstein
Rating:
5.0
Experience was great from the time Came in and continues when I returned my rental. The sales associate that helped me made the experience quick and easy. I wish i caught his name to call him out.
Michael Kieltyka
Rating:
5.0
The guy who helped was so nice kind and friendly thanks for him
Komila Abrorova
Rating:
5.0
The gentlemen were very helpful when we arrived to drop off the equipment. Quick, and efficient. Would definitely recommend.
Carrie and Patri Selvey
Rating:
5.0
Customer did not leave a comment.
Ray Ramljak
Rating:
4.0
Customer did not leave a comment.
Karen Gray
Rating:
5.0
This is a second time that I've used this location both times kind and courteous. Both vehicles clean. I highly recommend this place.
Chris Stewart
Rating:
5.0
Have the equipment there on time, as promised. Also, customer service representatives should at least pretend that they are there to help, instead of that I don't care attitude.
Bruce Skamser
Rating:
4.0
Customer did not leave a comment.
Kathleen Jaskowiak
Rating:
5.0
Thank you for a successful move. Your customer service staff was exceptional, contestant updates, friendly and helpful. I would recommend you to my friends and family.
Gina Detolve
Rating:
4.0
Customer did not leave a comment.
Debra Solano
Rating:
5.0
Customer did not leave a comment.
Frank Wenzon
Rating:
5.0
Customer did not leave a comment.
Ambry Ivy
|
Overall Experience
Rating:
5.0
Staff is super knowledgeable, friendly and efficient.
Brenda Puga
Rating:
5.0
Clean, friendly staff, quick service and great location. Thank you
Bhavik Patel
Rating:
5.0
Customer did not leave a comment.
James Gedye
Rating:
5.0
There is always room for improvement but you guys are the best thank you
ANITA HARRISON
Rating:
5.0
Customer did not leave a comment.
Lori Perry
Rating:
5.0
First time customer and would definitely use them again. Great customer service. Thank you!
Alice Hawman
Rating:
5.0
I would expect a trailer to be at a local store (in this case Woodstock) when reserved ahead of time, not 30+ minutes away.
William Schmeelk
Rating:
3.0
The 20 foot truck I was given had the check engine light ON I was told to ignore it for the entire 650 mile trip, also the brakes on this vehicle could barely stop the truck when filled and with the additional weight of the car trailer and SUV on top of it. Quit a scared experience
Dominick Gagliano
Rating:
5.0
Wyatt is literally the best! Words can’t express the patience and kindness he has! He made my time at uhaul phenomenal
Shacora Scott
|
Overall Experience
Rating:
5.0
It was a seamless experience
WILLIAM MICHONSKI
Rating:
5.0
Very knowledgeable staff
Michael Kuzmicz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRIAN KELLNER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES HILL
Rating:
5.0
Customer did not leave a comment.
Thomas Swetz
Rating:
5.0
Easy pick up, friendly staff and a very easy return process.
Tom Willis
Rating:
5.0
The staff was very efficient and friendly
DALE JOHNSON
|
Overall Experience
Rating:
5.0
Quick, efficient, and good value - we had a very good experience.
James Dufelmeier
Rating:
3.0
I reserved a van online and declined the insurance for $11. When I picked up the van I then again told the man I do NOT want the insurance. I noticed when I got home that they had charged me anyway. I called and explained this and was told it would be credited back to my credit card. I see no credit to my card. I feel that was slipped into the contract and am not happy about it. It’s not the amount of money that is upsetting to me, it’s how this was done that does.
Bryan Gellman
Rating:
5.0
Very easy and simple. Cost was better than everyone else as well. Thanks!
Michael Holub
Rating:
4.0
Customer did not leave a comment.
Gunnar Halverson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Florinda Arias
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles Smith
|
Overall Experience
Rating:
5.0
Friendly, fast, clean and nice service thanks
Pavel Bimbolov
Rating:
5.0
Nothing at all
Pedro Gomez
Rating:
5.0
Nothing to fix service was great!
EDGARD TORRES
Rating:
5.0
Customer did not leave a comment.
NAJIB EL Basri
Rating:
4.0
Customer did not leave a comment.
MANUEL TINAJERO
|
Overall Experience
Rating:
5.0
Great customer service. Professional staff. Excellent communication.
TRACY POWELL
Rating:
5.0
Customer did not leave a comment.
Patrick McKenna
Rating:
5.0
Customer did not leave a comment.
Adam Velazco
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adam Velazco
Rating:
5.0
Great job by the staff at West Dundee IL.
John Paul Schilling
Rating:
5.0
Customer did not leave a comment.
Daphney Lewis
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Taren Milazzo
Rating:
5.0
Customer did not leave a comment.
Nicholas Hurd
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Stoltenberg
Rating:
4.0
Customer did not leave a comment.
JANICE ALLEN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Angelo
Rating:
5.0
Customer did not leave a comment.
TIMOTHY Malczyk
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Austin Edwards
Rating:
5.0
Customer did not leave a comment.
James Dufelmeier
Rating:
5.0
Customer did not leave a comment.
Ron Buskey
|
Overall Experience
Rating:
5.0
This location let me know ahead of time my booked equipment was not available and they would be upgrading me at no additional charge. Ended up working out perfectly. Staff was friendly and helpful.
Dawn Soto
Rating:
5.0
Good service, and good price 👍🏼
miguel landeros
Rating:
5.0
Customer did not leave a comment.
James Scarnegie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIMOTHY Malczyk
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shawna Phommachanh
|
Online Move In
Rating:
5.0
Great experience!!
Cynthia Cook
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rene Arenas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAYMON NANCE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly Torres
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marina Norman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renata Kramarz-Jigalov
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Luis Lopez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alina Smith
|
Overall Experience
Rating:
5.0
They have the friendliest staff who go out of their way to help! I would use them again in a heartbeat!
JILL HERMES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SANDRA ACEVES
|
Overall Experience
Rating:
5.0
Sam is great! So helpful and joyful!
Barbara Fischer
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Scarnegie
|
First Impressions
Rating:
4.0
Toilet paper in the bathroom please.
fran murphy
|
Overall Experience
Rating:
5.0
Thank you!
GERALD GUZMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maurice Hamon
|
Overall Experience
Rating:
5.0
Maura is great. Friendly and efficient
DALE JOHNSON
|
First Impressions
Rating:
5.0
Was awesome have a place to keep our stuff safe and secure.
The staff was really polite, kind and nice. All the time.
The place was really clean, lighting and spacious!!
Esther Ostia
|
Overall Experience
Rating:
5.0
I will come back to this place again and again!
JUAN ANDRADE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SANDRA ACEVES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARK NELSON
|
Overall Experience
Rating:
5.0
Wyatt was great!
fernando Niebres
|
First Impressions
Rating:
3.0
I was trying to get a second unit at this location for my fiancée’s belongings while look for a house, and they told us they had a 10’ x 10’ unit available and ready to move in, and when we showed up with a truck full of her furniture, the staff told us they didn’t have any units available and dismissed it as a common error in their rental system.
Andrew Petersen
|
Overall Experience
Rating:
5.0
This U-haul center is the best that I’ve used and would highly recommend it to everyone who asks.
KAREN SWIETEK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
deborah willis
|
First Impressions
Rating:
5.0
Staff very tentative and willing to work with you
Jeremy Molnar
|
First Impressions
Rating:
5.0
Very clean and spacious unit. Friendly and professional staff.
Demetrius Kyles
|
First Impressions
Rating:
5.0
Very nice location - best I have used. Very clean, secure, and convenient.
Gail Metcalf
|
Overall Experience
Rating:
4.0
My whole online and in person experience with U-Haul staff was absolutely Wonderful. Each person was helpful, very friendly and so nice to work with.
Margie Sheffield
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Richard BELGARDE
|
Overall Experience
Rating:
5.0
Very please with staff!!!!
Dale Betts
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jacqueline Mejia
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Gabriella Woods
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Arthur Zrout
|
Overall Experience
Rating:
4.0
Only issue was the first unit I was given had 2 locks on it.
Maurice Hamon
|
First Impressions
Rating:
5.0
Everyone I ever talked to were very friendly and helpful. Loved working with these people. Spring Hill uhaul is the best!!!
Karen SWIETEK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID KERELUK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marcela Farfan
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
EDWARD DEMES
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary Johnson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ricardo Baeza martinez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Harold Hill
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela Young
|
Overall Experience
Rating:
5.0
Very Clean and stuff is kept safe. Staff is friendly and very helpful.
Jennifer Martinez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Morgan Barclay
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Juanita Sandoval
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yolanda Ward
|
Overall Experience
Rating:
5.0
I had a great experience with my storage unit at this location. Everybody I spoke with was always nice and helpful. The facilities were always clean - including the bathroom- and it was easy to access my locker even though it was on the second floor. I felt safe leaving my belongings here.
David Dabrowski
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
MARIUS SMALL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID KERELUK
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Kelley Hoyt
|
Overall Experience
Rating:
5.0
Office staff was cordial and polite as they answered any and all questions/concerns
Will definitely use this facility again since there were no problems or issues.
TONY POWELL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary Hallmann
|
Overall Experience
Rating:
5.0
Great staff very accommodating good customer service
KRiSTEN STENSGAARD
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Srinivasa Yeramati
|
Overall Experience
Rating:
5.0
Easy in-Easy out!!
Staff was helpful and up front with costa, products available and how to access.
I will use them again
TONY POWELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Briana Edwards
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Riley Somers
|
Overall Experience
Rating:
5.0
En general todo muy bien, solo cuando recibí el almacén estaba sucio y yo lo tuve que barrer, probablemente se desocupo y lo ocupé el mismo día y no tuvieron tiempo de limpiarlo, pero en general todo bien si lo recomiendo
IVAN JIMENEZ GAMEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Micaella Kilberts
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David Kereluk
|
Overall Experience
Rating:
5.0
Un poco caro más que otros lados
JOSE FERNANDEZ
|
Overall Experience
Rating:
5.0
Tyler was very helpful. My husband loved the fact that you could do storage and truck rental both in one stop, very convenient. And large selection of vehicles.
Gloria Banda
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pamela Young
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Baczynski
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tatiana Riosgarza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SAMSON MALL
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rosa Mejia
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Caesar Schiavone
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff Schwabe
|
Overall Experience
Rating:
5.0
Travis was excellent. He got everything ready for me in the morning and rented me the 10x10
Mike Bourbon
|
First Impressions
Rating:
5.0
Was surprised to see the rate for a large space at about $87, just a few dollars above what we had paid for a small space ($80).
MARTIN ANDERSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Kereluk
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deborah Scarpelli
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jerome Swift
|
Overall Experience
Rating:
4.0
Everything was fine but I thought the rental units were pricey and the base price increases every 6 months.
MaryBeth Nueve
|
Overall Experience
Rating:
5.0
Very well maintained! The staff was very friendly. I would definitely recommend this location.
Jaclynn Johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Scott
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gabe martinez
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Darla Jones
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RICHARD THOMAS
|
Overall Experience
Rating:
5.0
Todo muy bien el servicio las instalaciones, el único detalle que el almacén que me tocó estaba sucio, tuve que barrerlo por que tenía basura
IVAN JIMENEZ GAMEZ
|
First Impressions
Rating:
3.0
Unit prices is an issue to work on. Suddenly, the prices go up and that was my main reason to leave the storage.
Alex Arzuaga
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KEVIN EMERY
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
VIVIAN POWELL
|
Overall Experience
Rating:
5.0
Staff was extremely helpful. Very clean facility.
Greg Dorynek
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
JULIE KOSTELANCIK
|
Overall Experience
Rating:
5.0
Todd was very helpful with my storage and moving van needs! Everyone has been kind and welcoming!
Gabriella Woods
|
Online Move In
Rating:
5.0
Everyone was very helpful and respectful, great working with them
operation sweet life inc
|
Overall Experience
Rating:
5.0
Tyler was extremely courteous and helpful, and was very thorough
Sam Wright
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Greg Bruner
|
First Impressions
Rating:
1.0
Mi reservacion la hice con una semana de anticipación y a la hora de llegar dijeron que estaba cancelada, perdí más de una hora en volver a hacerla y me cobraron nuevamente
Christian Salgado
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
KURT OSTICK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Millard Chairat
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TARA JACOBSEN
|
Overall Experience
Rating:
5.0
Great lighting. Super clean. Wonderful storage facility. Thank you all
Frank Ernst
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary Johnson
|
First Impressions
Rating:
3.0
Mice in unit. Not happy. Trap present. Is everything getting chewed up?
Janine Tanner
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Corinn Harris
|
Online Move In
Rating:
5.0
Honestly....it was a great experience. It could not have been easier!
Amy Foote
|
Online Move In
Rating:
5.0
Gentleman was very helpful. Place looked clean & well maintained.
Carissa Ross
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Arthur Zrout
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larrold Fitzsimmons
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony Taylor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terra Henson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
brandon williams
|
First Impressions
Rating:
5.0
The pull in garage portion of this Uhaul was very nice. I knew that cold, wet or windy weather wouldn’t affect my ability to get to my unit.The staff was also always very helpful.
Jordan Vanagas
|
Overall Experience
Rating:
5.0
The team here is friendly and helpful and the facility is new and clean. A great experience.
Ryan Grigsby
|
Overall Experience
Rating:
5.0
Looking forward to working with the staff with my storage needs
rob baker
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard hill
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mark Valadez
|
Overall Experience
Rating:
4.0
I really appreciate the security functions at the West Dundee Uhaul storage. At first it is difficult to comprehend, not being able to go directly to me unit. But, after an alarm or two, I learned to swipe in and out of the storage. The down part about my experience is that no one on the property ever answers the phone. My calls were always redirected to the 800 number. And the capabilities at the operator center differ from the local Uhaul - Ugh, the phone calls. Otherwise, a really good experience.
Kenneth Richards
|
Overall Experience
Rating:
5.0
You don’t sell plastic booties.
Ester Gonzalez
|
Overall Experience
Rating:
5.0
I would recommend this facility to everyone and will definitely use again if needed
Deborah Warner
|
Overall Experience
Rating:
5.0
very good service
CHRISTOPHER HERB
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
deborah franklin
|
Overall Experience
Rating:
5.0
The UHaul staff at West Dundee was informative and helpful. The truck rental went smoothly. The storage place is well illuminated and clean. All t his combined made my moving a lot more easier and less stressful. Thanks!
Claudia solas
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Celeste Sullivan
|
Overall Experience
Rating:
1.0
Our Family was in a very difficult position. We were givin 48 hours to move from our 3 year home. Your store in Anchorage, who we were already a customer were very condescending from the first day, judemental and actually locked us out from unloading the UHAUL rented truck, Even after paying and selecting 24hour access. We were told we should learn to plan for these things by the supervisor who was working. Granted it was Sunday, and for me it was a long day. My family was in the car parked next to the truck and the kids were worried about their clothes and things. I rent two units and trust me, I am diligently going to find a reasonable storage company to replace this nightmear we are currently in.
james dean
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Mullen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOSHUA VAN HEE
|
First Impressions
Rating:
5.0
Great experience. The staff was helpful, the facility was clean and the storage unit was just what I needed. Thanks
David Marsala
|
Overall Experience
Rating:
1.0
When picking up trailer it was covered in motor oil inside trailer
When looking at 2 other units they were also very dirty inside.
I ended up taking 1 and having to go to a car wash to pressure wash it myself.
Your mop isn't enough.
It made me way behind schedule and my helpers cancel because of it.
Very upsetting
I'd like a call from management since west dundee Illinois location NEVER ANSWER THE PHONE!!!!!
Celeste Sullivan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas Steffens
|
First Impressions
Rating:
5.0
It was a pleasure to do business at this location.
john Long
|
Overall Experience
Rating:
3.0
A dead mouse was removed from my storage unit when I initially got the unit which I understand. When I moved my items in the next day, there was just an awful putrid smell in the unit. I sprayed some air freshener which helped but I hope my items don’t absorb the unpleasant smell. I will say it’s very easy to move items in with the carts and the staff was helpful when I initially rented the unit.
Nadia Vrabel
|
First Impressions
Rating:
5.0
Both friendly and professional
Jeff Jackson
|
First Impressions
Rating:
5.0
Right from the very start of our renting the facility the staff were very helpful and polite. We would definitely recommend your facility to others.
HAROLD ANDERSON
|
Overall Experience
Rating:
4.0
Easy access to the units and smooth move-in.
The only less-than-ideal part of the experience were the split-level stairs to the unit, but I needed the 8' vertical space so I couldn't be at ground level where I was limited to 6' vertical.
Other than this everything else was great! Thank you!
Christopher Billquist
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Mustafa Roshan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Twaneek Brooks
|
First Impressions
Rating:
4.0
1st time using storage facility. Pulled up to overhead door, which automaticly opened. Went to my stoage shed location, and there was a tag fastened to door stating unit was clean and available. NO WHERE ON THE TAG DID IT STATE YOU HAD TO DIS-ARM THE UNIT OR BUILDING ALARM WOULD BE ACTIVATED !!!!! Opened the door to unit to make sure free lock was inside, and alarm was activated. No sign stating where the deactivation pad is located. Frustrating experience for 1st time in facility. Please put a note on the plastic tag attached to empty rental units, stating the Alarm Must Be Deactivated Before Opening Storage Unit Door.
Alan Kois
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Elias Flores
|
First Impressions
Rating:
5.0
PRIOR TO RENTING THE U-BOX IN CALIFORNIA, THE STAFF AT THE WEST DUNDEE LOCATION WERE VERY HELPFUL IN ANSWERING MY QUESTIONS ABOUT RENTING AND SHIPPING A U-BOX. iN DOING SO, THEY MADE IT EASIER TO FACILITATE THE MOVING PROCESS IN CALIFORNIA. WHEN THE U-BOX ARRIVED IN WEST DUNDEE THEY WERE HELPFUL IN SETTING ME UP WITH A STORAGE UNIT TO EMPTY THE CONTENTS OF THE U-BOX INTO.
A SPECIAL SHOUT OUT TO THE STAFF MEMBER WHO BROUGHT THE U-BOX TO THE FRONT OF THE STORAGE UNIT LOCATION. THIS ALLOWED FOR EASIER AND QUICKER REMOVAL OF THE CONTENTS OF THE U-BOX INTO THE STORAGE UNIT. THAT EXTRA EFFORT WAS MUCH APPRECIATED.
ROBERT FEUSER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRUCE KILLINGER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICIA LACROIX
|
First Impressions
Rating:
5.0
We are very pleased with your service. Thank you very much.
HAROLD ANDERSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Stitch
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
XIONG ZHOU
|
Online Move In
Rating:
5.0
This storage facility are wonderful and absolutely I will recommend this to all my friends. All the staff are very friendly and helpful.
Rosalyn Murphy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRED HEID
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Rodriguez
|
First Impressions
Rating:
5.0
A little &$$$
ELIZABETH BREWSTER
|
Overall Experience
Rating:
5.0
You Rock!!!!!!!!
Yonisha Wagoner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jesse Woodcock
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CINDY GELMAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
chris obrien
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Torie Kamp
|
First Impressions
Rating:
5.0
Brandon is an excellent employee. He made the process easy and enjoyable and seemed to really enjoy his job. Great to see! Would highly recommend this facility
Joseph Gatza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maurice Hamon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marie Kilvington
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
larry gorman
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Virgil Woody
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Irons
|
Overall Experience
Rating:
5.0
Excellent sales person!--Alvin Rhee
Walter Hutton III
|
First Impressions
Rating:
5.0
Great experience - nice, clean and new. Fully sprinklered and alarms is a huge positive for people looking to store their possessions.
David Kelly
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle Erb
|
Online Move In
Rating:
4.0
A good size , only that needs light.
ESPERANZA VARON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald Failla
|
First Impressions
Rating:
5.0
Great staff!!!
The entire experience from the beginning to end was perfect. The facility is really clean and organized. I will definitely recommend your storage.
Manuel DeMoya
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Flores Bonilla
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ralph Antfellner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wendy Paradise
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Monica Young
|
Online Move In
Rating:
5.0
From our Uhaul containers to our storage unit our service was top notch. We would definitely recommend or use it again.
CHERYL HEINZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Marsala
|
First Impressions
Rating:
5.0
I was able to manage renting a truck and moving everything in one day. I was also able to capitalize on the 1st month is free offer on the storage unit and successfully moved everything out before the month was up.
brandon edgar
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerome Fougerousse
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JACQUELINE MONARREZ
|
Overall Experience
Rating:
5.0
Tyler and Jeff went above and beyond
Laura Sherrill
|
Overall Experience
Rating:
5.0
Excellent, Tnx
kim larsen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIAMOND WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHUCK BEHM
|
Overall Experience
Rating:
5.0
Always immaculate. We never had to worry about safety either personally or for our stored possessions. Our only reason for leaving is our move out of state. We gladly recommend this UHaul storage facility. Management is top-notch. Thanks to all for the most pleasant of experiences!!
ROBERT, LEHDE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Yonker
|
Overall Experience
Rating:
5.0
Highly recommend U-Haul of Springhill! Their facilities and staff are excellent!
cary jonsson
|
Overall Experience
Rating:
5.0
Price was fair, staff polite.
mary bobik
|
Overall Experience
Rating:
5.0
Ended up renting 4 trucks. The one month free storage with each truck was very nice!
John Willett
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stefanie Belrichard
|
Overall Experience
Rating:
5.0
Staff very professionals and everything is easy to understand.
Jorge L Corro
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Destiny Campos
|
Overall Experience
Rating:
5.0
I've used a lot of different storage companies over the past 40 years and this one was the best. security and cleanliness was top notch. availability of dollies was plentiful. easy to get in and out of. Will use this facility again if I need to. employees all helpful and friendly
linda smola
|
Overall Experience
Rating:
5.0
Great and friendly service. The manager at Spring Hill was very knowledgeable and professional. Great experience overall!
Matthew Reibel
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Ochs
|
First Impressions
Rating:
5.0
Very friendly and always helpful staff from first day to my lastThe facility was always clean and access conveniet I would highly reccomend
ruth juns
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Carrie Rhoades
|
Overall Experience
Rating:
1.0
Unit flooded in September due to their roofers. Tried to say it was still our fault, they showed little to know remorse and the customer service was horrible. Never again!
Tara Wilde
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARLANA FARACE
|
Overall Experience
Rating:
5.0
Tyler and Peyton were great and helped me swiftly as I came in right before closing and there were still 2 people there.. Also, each individual space is alarmed and the 2 step entry... Very good secu.
Danny Hoover
|
First Impressions
Rating:
5.0
Great staff and clean storage with no pest issues. Only uhaul I would recommend.
Mystery Evans
|
Overall Experience
Rating:
5.0
The whole experience was great. Everyone was very nice and helpful, I would use it again.
Paula Thomas
|
Overall Experience
Rating:
5.0
I was scheduled to move into Public Storage in Elgin. I changed to U-Haul because of the cleanliness and the lighting in this location. The staff has been GREAT!
Jordan Mikena
|
First Impressions
Rating:
5.0
Returning the truck went uneventful.
Kenneth Weaver
|
First Impressions
Rating:
5.0
Awesome! And thank you.
Jennifer Davis
|
Overall Experience
Rating:
4.0
All staff I came in contact with were polite. My only complaint is the alarm would go off EVERY time the door to storage locker was opened. No one knew why either.
RENEE CHAMBLISS
|
Overall Experience
Rating:
5.0
Great service
Norma Federighi
|
First Impressions
Rating:
3.0
The person I spoke to on the phone at the facility did not know a lot. Reserved unit in line.
Stefanie Stines
|
First Impressions
Rating:
5.0
Will rent again. Staff should get a raise!
Kendra Sookikian
|
First Impressions
Rating:
5.0
I love everyone here! Pro customer service
Kendra Sookikian
|
Overall Experience
Rating:
5.0
Facilities and employee was great. Loved their professionalism.
adelaida faramawi
|
Overall Experience
Rating:
5.0
Fantastic location. They worked with me when I needed it and made the process very easy from beginning to end. The facility was very well maintained and secure.
Ryan Eichele
|
Overall Experience
Rating:
5.0
Wonderful experience in using U-Haul in West Dundee. Friendly, courteous and knowledgeable worried from the desk guy to the one receiving back the rental trucks. Highly recommend!
William Yonker
|
First Impressions
Rating:
5.0
Thank you for your help and kindness!
carmlita foster
|
Overall Experience
Rating:
5.0
U-Haul moving & Storage of Spring Hill was a Fantastic Location to Store at. Easy access to there parking lot and a lot of room to Load/Unload. Staff was very good and informative. 10/10 recommended.
PATRICK STARK
|
Overall Experience
Rating:
5.0
Extreme care and planning for security and safety and loading. Equipment and ramps available to easily move items to storage. Will definitely use facility again.
CHERYL PUHL
|
Overall Experience
Rating:
4.0
The ability not to be able to reserve a unit is a problem that even the attendants there stated.
terry leadbeter
|
First Impressions
Rating:
5.0
Everything was top notch! The staff was friendly and professional, access was simple and convenient, the facilities were clean, orderly, and very well light. Even the restroom was always very clean!
Tom Kennedy
|
Overall Experience
Rating:
5.0
Awesome! 😀
Jennifer Davis
|
First Impressions
Rating:
5.0
Friendly staff, clean accommodations, 24 hour access. It’s all good.
Jeanne Stark
|
First Impressions
Rating:
2.0
Had the unit for just 3 months. There was a leak in the roof over unit. A panel of the tile ceiling collapsed onto our property. Because I didn’t sign up for the U-Haul offered insurance, no help.
Richard Lunt
|
Overall Experience
Rating:
4.0
Everyone was very helpful
Susan Jansen
|
Overall Experience
Rating:
5.0
Great staff, very friendly and a very clean facility. I highly recommend their services!
Kurt Kaeppel
|
Overall Experience
Rating:
5.0
Excellent costumer service
Rubinelma Rectin
|
First Impressions
Rating:
4.0
Everything was perfect except for a couple of long wait times, one in line at the store and the other on hold waiting for a customer service rep.
julia fox
|
Overall Experience
Rating:
5.0
Jeff Jones is diligent, courteous, and punctual. 5/5 would rent again.
John P Simons
|
Overall Experience
Rating:
5.0
Registration went smooth for my storage locker
dennis ligocki
|
First Impressions
Rating:
5.0
Very professional & pleasant. Quick & efficient service. Will definitely recommend this U-Haul location!
Scott Harris
|
First Impressions
Rating:
5.0
excellent folks at the West Dundee location
James Lowery
|
First Impressions
Rating:
5.0
Great service!
Jackie Flynn
|
Overall Experience
Rating:
5.0
Employees were very nice and helpful. Got us in and out quickly. Storefront was clean and efficient. Highly recommend this location!
Dionne Frantik
|
First Impressions
Rating:
4.0
Good Service
Charmaine Sanders
|
First Impressions
Rating:
5.0
Excellent customer service.
FRANK ALVAREZ
|
Overall Experience
Rating:
2.0
When a leak occurred over my unit no one would admit to knowing that it had happened yet the ceiling tile had been replaced (original one was in pieces in my unit. Huge fail in customer service!
Keely Ann Hegner
|
Overall Experience
Rating:
5.0
💪🏽👍🏽
Brandan Spencer
|
First Impressions
Rating:
5.0
Staff was friendly and helpfull!
Jennifer McGuire
|
First Impressions
Rating:
5.0
The staff was very helpful and knowledgeable. The facility was clean and well maintained and felt safe.
MICHAEL HENCIN
|
Overall Experience
Rating:
1.0
Worst experience ever. Daniel and Steve. working on Sunday at the West Dundee IL location are incompetent and not customer service friendly. I had reserved a pick up and trailer to transport my ubox
ana maria
|
Overall Experience
Rating:
5.0
Every thing was done in a timley manor as predicted. A pleasure to do business with.
James Cortino
|
Overall Experience
Rating:
5.0
Very satisfied with condition of facility. Best bathroom I’ve ever used in that type of building.
Employees were friendly and helpful every time I was there. Would definitely recommend.
Jacqueline White
|
Overall Experience
Rating:
5.0
Very friendly and helpful. The facility is very clean, well lit and even has a restroom.
Anne McNally
|
Reservation
Rating:
5.0
I am pleased to recommend UHaul boxes. All of the individuals who helped me with initial drop off, pick up, storage: Cheboygan MI, Remona Sharkus, and West Dundee IL, Jeff Jones were fantastic!!!!
karin hills
|
Overall Experience
Rating:
5.0
Very friendly and helpful! My best experience with U-Haul by now.
VITO Fryfilter
|
Overall Experience
Rating:
5.0
Jeff and staff always do a great job, would highly recommend.
Michael Lea
|
Overall Experience
Rating:
5.0
We looked at other storage facilities- this was, by far, the best. It was closest, cleanest, most accessible, well-lit, and had easy-to-lift roll-up doors (I’m 83).
Connie Hickman
|
Overall Experience
Rating:
5.0
First time I used your storage facilities and it was a great experience. We also rented a truck to move so it was so easy to get everything from storage and rent the truck at some loc as tion!
Christina Ludwig
|
Overall Experience
Rating:
5.0
Great company, and great location with a competent, professional staff.
jim scarnegie
|
Overall Experience
Rating:
5.0
Fast, efficient, super clean facility!
Laurie Chodoronek
|
Reservation
Rating:
3.0
I only had my Ubox dropped off & picked up from S. Elgin. The gal who dropped off the box was nice. The gal who picked up the box had trouble finding my location and was aggressive on the phone.
Megan Rammer
|
Overall Experience
Rating:
5.0
It’s very nice and clean storage. Every time I go visit in our storage unit there is a staff roaming around and clean the area. All staff are very friendly.
roselyn murphy
|
Overall Experience
Rating:
3.0
nnn
steffan gutierrez
|
Overall Experience
Rating:
5.0
Andrea made sure my pods were delivered at the appropriate time. With a moving schedule constantly changing, she maintained communication and professionalism! She’s a valuable member of Uhaul!
jennifer renk
|
Overall Experience
Rating:
5.0
Employees were very helpful
Ann Runowiecki
|
Overall Experience
Rating:
5.0
The manager Jeff was such a pleasure to always work with. Very clean facility. All the staff was very accommodating.
THERESA KENNEDY
|
Overall Experience
Rating:
5.0
Driver was nice
john martinez
|
Overall Experience
Rating:
5.0
Gabby was absolutely amazing! She went above and beyond to schedule the delivery of my uhaul box as soon as possible. She made sure that I received it the next day as I had requested.
Amanda Bugarovich
|
Overall Experience
Rating:
1.0
The manager Jeff was rude to my wife parading her around trying to scold her. Very unprofessional and other tenants noticed the same behavior as well.