Customer Reviews for U-Haul Moving & Storage of Sterling

Rating:

4.0

Rented a 6 x 12 utility trailer. It was easy to rent online. The location was close to my home. The trailer was ready as requested Associates were friendly and helpful.

Rating:

5.0

Your staff is very helpful and knowledgeable. Thanks!

Rating:

5.0

The truck was the cleanest I have ever seen! The guy at the desk was very nice, helpful and professional. I would definitely recommend this rental location to everyone!

Rating:

5.0

This is the best U-Haul service believe I have ever received! 150%

Rating:

2.0

As a business owner and a loyal U-Haul client, I’m very let down by my experience today. My company and associates spend lots of money with U-Haul every month and usually never have issues. Unfortunately that changed today and not only did it affect the trust we have in U-Haul, but it also cost us money and lots of time. The truck that we were assigned at our pick up was not a truck that should have been allowed to be rented. 1st issue we encountered was the driver side mirror is not secured properly and while driving down the road the mirror continued to be pushed down by the wind, which at that point I had to repeatedly adjust it while driving. 2nd issue was the driver & passenger doors did not close all the way securely. While driving down the road, I could feel and hear very loud wind sounds. I noticed after getting out to look at the issue that the doors wouldn’t shut flush with the truck. 3rd and lastly, the truck has some sort of battery or charging issue. I had to jump start the truck while out numerous times. Being that we were on a time crunch, I didn’t have the time to wait for roadside assistance. Unfortunately I had to purchase $60 jumper cables and numerous times had to jump the truck, which during those down times I had to pay helpers to sit and wait and also didn’t allow us to finish everything we needed to finish. Contacted management for this location and hoping that something can be adjusted. I’m not asking for a full refund, but you guys can see that I’m a loyal client and would appreciate any sort of help possible.

Rating:

1.0

The initial quote was practically doubled overnight. My initial quote in which I booked was $394 after taxes. When we got to the location to pick up it was over $700. I noticed it was changed in the app also. I had double checked it several times in the week leading up to the move to ensure I tracked all my moving expenses. It's a bait and switch tactic and extremely an unethical way of doing business. At this point in the game, you have no choice but to pay it as moving plans are already in motion. Will never use UHAUL again.

Rating:

5.0

Always the best

Rating:

4.0

Gentleman who checked me in was professional and courteous. He gave me a great vehicle and was very accommodating.

Rating:

5.0

I am a repeat customer and I only try and use this location. Easy flexible answers all the questions…..

Rating:

5.0

Great customer service!

Rating:

5.0

I was able to get a van for rental at the last minute on a holiday weekend after another company could not provide the right size. When I got there, William was nice enough to move his car for me so I wasn't in a busy area, which was incredibly professional of him to do. I also was impressed he was willing and able to help, as he was dealing with an abusive customer as I walked in. I would use this location in the future.

Rating:

4.0

The truck could have been in better condition. The check engine warning was illuminated when I went to pick up the truck, which delayed my start to a busy day. The warning came back on during my travel, which caused additional stress. Also, there was some trash in the truck (ie. melted candy in the cupholder, napkins between the seats)

Rating:

5.0

Helpful staff and plenty of available trucks!

Rating:

4.0

Everything is good

Rating:

4.0

The vendor insisted that we should return the truck before 7:30 pm just 4 hours after pick up though we were charged full day. Moreover, the guy refused that we can extend for a 2nd day. Also the fuel tank was almost ful, one quarter above the rented level and he rejected refund. More over, during the trip we were stuck in a muddy area which got us stuck and dirt was around the tire. We were charged extral $100 for cleaning. We were not able to clean the truck and we were racing time to get the truck back around 7:30. This was the worst Uhaul experience I ever had.

Rating:

1.0

Waited over an hour for my vehicle with a reservation

Rating:

1.0

He was rude and arrogant. When we realized my SIL filled the tank, he said, sorry...you only needed to fill it halfway. (after six days and all the stress of moving 1800 miles, I forgot to tell him) He refused to refund any money and said to call uhaul. This is terrible service!

Rating:

4.0

Hacer mantenimientos rutinarios de los equipos.

Rating:

5.0

Helpful and nice people.

Rating:

5.0

Parking your personal vehicle. There is not much available. The staff were outstanding individuals

Rating:

5.0

No issues with pick up or drop off

Rating:

5.0

Truck was clean and ready but the there was something wrong with the transmission. The truck needs some major service done to the engine. It made the trip but it did stall out once.

Rating:

4.0

The uhaul truck was extremely old. The roof was leaking and with the rain all of our stuff got wet

Rating:

5.0

Great service. Ben and his associate provided a 20' truck to give us six twenty-footers for our Scouting project. A change a few days before showed that we would have one 17' truck. Fortunately, we all had twenty-footers. It made our project run smoother. In addition, one of the odometer readings was off by one hundred miles on the contract entry. They corrected this and reimbursed part of the charge on one of the trucks. Finally, they found a water bottle we left in one of the trucks that we will pick up at a future date. Thank you.

Rating:

5.0

Extremely friendly and supportive staff. Vehicle was in great shape

Rating:

5.0

Very helpful staff.

Rating:

5.0

The renting process was painless. Very fast and professional.

Rating:

4.0

The wait is too long

Rating:

5.0

1000000% SERVICE!!!!

Rating:

5.0

Competent, friendly staff

Rating:

5.0

One of my favorite locations!

Rating:

5.0

Employees were so nice and helpful.

Rating:

5.0

This location has a good inventory of available vehicle rentals , and convenient hours. The only inconvenience is they have no parking to leave your vehicle while renting, so you have to have someone who can drive you & drop you off. There is no nearby parking either. Otherwise it is a well run location

Rating:

5.0

Everything is ok, thank you !

Rating:

5.0

Ben and William are great employees to U-Haul. They are always proficient at their jobs. Thanks for making my job easier!

Rating:

5.0

A 1 SERVICE! SO MUCH BETTER THAN ENTERPRISE/ HERTZ/AND THE REST!

Rating:

4.0

I drove the truck less miles than I did from my previous rental and was charged for 7 miles over. This cannot be correct especially since I drove to the same location as last time. Something must be faulty with the mileage counter. The truck has several warning lights activated on the dash plus a faulty ignition switch.

Rating:

5.0

Please just remind your staff to wear a smile, rain, sleet, hail or snow…

Rating:

5.0

Fantastic experience from start to finish. The customer representative in the office was outstanding. Five stars.

Rating:

5.0

I truly appreciate your customer service (

Rating:

5.0

Great experience! Fast and efficient! Good customer service is hard to find these days, but you can definitely find it there.

Rating:

5.0

Excelente

Rating:

5.0

Very kind and friendly service center, Always has rentals readily available and hospitable attendants at hand. thanks!!

Rating:

4.0

Mobil app was challenging to use (not always responsive and had to repeat steps several times) but worked through the issues.

Rating:

5.0

Pick up and return we’re smith and easy smooth

Rating:

3.0

Truck was not ready for pickup

Rating:

5.0

OK as is. Employees were very courteous and helpful!!!truck was in good condition for a 350 mile trip.

Rating:

1.0

Staff did not properly close my account when I informed them that I no longer needing the unit. I was subsequently charged a an extra month of rental fees, to which I am still waiting for reimbursement.

Rating:

4.0

The cost. Competitors are much cheaper

Rating:

5.0

The staff was great and attentive. Truck was clean, ready, had blankets and dolly as ordered, and was warmed up when I arrived (it snowed that day)! I did have 2 concerns after I departed: the "service tire monitor" light kept coming on, and it was very hard to get steering wheel to unlock so I could start the engine. The turn in process was fast, and my receipt was correct and in my email within 30 minutes of my return!

Rating:

5.0

FYI- The truck that I've got was due for oil change. I've notified the office staff when returned the truck.

Rating:

4.0

I was double charged for my rental. I was having issues with the app so the staff person on location stepped in and checked in my return of the vehicle. The app also charges me but even charged me more than double what I was supposed to pay!

Rating:

5.0

10000 % great service!!!!!!

Rating:

5.0

Receiving person went well above and beyond to see that we were reimbursed for an overcharge.

Rating:

5.0

I had previously rented from another source, but side mirrors would not stay adjusted and the right one moved with the wind and made driving unsafe, returned and came to this location and they were excellent!

Rating:

2.0

Money was taken from my account on Thursday, January 4, 2024 because the person working on Saturday, December 30th neglected to close out my account. That was an inconvenience for me and I definitely did not appreciate it! I’ve never issues with that particular U-haul over the years, that’s why I’ve continued to use that one. Now, I don’t think I’ll ever use that u-haul place again.

Rating:

5.0

Thanks very professional staff

Rating:

1.0

My storage unit was covered in rat droppings, had to throw most of mine and my kids stuff away. Our furniture RUINED! People who work there are horrible and rude! Never in a million years go back!

Rating:

3.0

I would give an excellent rating, however the app shows that I "paid $219.90" for the unit, when in fact it was a free 1-month rental and I paid $0.00. So I have some concern that this may show up as a future charge with my bank. Plus, the compensated amount for one month was $104.95, so I don't know where the U-Haul app is getting the number $219.90. I tried to follow up with the local location, and they said on their end, no amount appeared.

Rating:

5.0

The staff immediately responded to me despite having a queue that they would be with me in a moment. They were helpful in offering me choices to determine the best storage solution. The facility was clean and maintained. When I cleared my personal property the process was hassle free. All staff were courteous and professional. Much recommended.

Rating:

5.0

The manager and district manager of the Dulles location are amazing. They both worked with me to allow me to clean the storage unit out that was infested with rats, as we tried to salvage anything worth keeping. They also held the unit so we could file a claim after an extended time because we had to go to Florida to take care of our daughter's family who was hit by a semi-truck. Thank you so much.

Rating:

5.0

They have always been helpful, no matter what my needs are

Rating:

5.0

Fast!!

Rating:

5.0

Hi, My name is Mohammad , And the team was very helpful and very professional thank you so much ,

Rating:

5.0

Very good 👍🏿 job

Rating:

5.0

Easy, straightforward, no stress.

Rating:

2.0

I arrived to the storage unit at which point the guy working advised that I was not able to move in online because there was no unit available in the size I needed. He then proceeded to take his sweet time trying to figure out what to do, called another location, etc. After a few minutes the other woman working advised him of an open unit. He did something on the computer and said “you can check in online now”. Once I confirmed I was able to he didn’t advise where the unit was, provide a map of the property, or offer any other assistance. I have rented storage units from U-Haul in the past but this one thus far has been the least helpful.

Rating:

5.0

You guys are great. Always helpful and friendly. The only place I go for rental trucks or storage units.

Rating:

5.0

Great service and wonderful staff thank you

Rating:

5.0

I was happy with our experience. Friendly operators were calm when dealing with a busy lot. There were (empty) rat traps in our storage unit when we opened it, which was a little concerning, but the unit was otherwise clean and ready for move in.

Rating:

5.0

Good services

Rating:

1.0

I've been using U-HAUL storage for over 15 years. Just like last week, the u-haul staff use unprofessional language and treat their customers very disrespectfully. Yes, our company has never missed a usage fee. Of course, it pays automatically until last April 09. The staff said they would prosecute me. Several times while I was at work, a woman and a man were very annoying on the phone/703-437-3404 and asked me to give out my credit card number right away. I couldn't trust them and call the company card number over the phone. Naturally, I immediately entered my autopay credit card back online. After that, the same young male employee called again and threatened to prosecute me if I did not give them my card number right away. (I went to the office after work to check my face and asked for my name. I-haul companies really need to train their staff on how to treat customers, and if this is the case with others, I strongly recommend sending them a letter rather than talking on the phone.

Rating:

1.0

No one communicated no one cared, and the parking lot was always packed. No overnight parking allowed and they rape you on rates.

Rating:

2.0

Have used this specific location in the past and never had issues. This last time had to throw away leather furniture and bed mattresses due to mice droppings and we found a dead mouse in the unit. Very disappointed and will be sending photos to corporate because throwing away thousands of dollars is not acceptable.

Rating:

5.0

Very good customer service!

Rating:

2.0

Access to my storage was blocked by their vans and trucks. I had to struggle to empty my garage

Rating:

5.0

Muy satisfecho hasta el momento

Rating:

5.0

Yeah, very good customer service I love it

Rating:

4.0

Great customer service and friendly staff.

Rating:

1.0

Rats are a big problem here. Had to throw away away all of my belongings after 1 month of renting a storage unit due to the rat infestation.

Rating:

5.0

The staff at the location on West Ox Road in Sterling Virginia is the best. They are very professional!

Rating:

1.0

The service here was completely horrible from the very first day here with this site, the staff is never on the same page they don’t know what they are talking about the manger is rude and and they called me a month straight after moving out and kept saying I owe them money for an empty storage unit

Rating:

5.0

Very smooth transition

Rating:

5.0

This service was great and the Spanish speaker was very helpful

Rating:

3.0

No lighting in the unit and there were rat droppings around the edges

Rating:

1.0

Unfortunately, my storage unit was infested with rats. I found out when I went to pick up a few pieces of furniture while 7 months pregnant. I alerted the office and let them know everything in my unit was covered in rat feces and they didn't offer any assistance. I asked if my husband could come and discard of all my furniture in the trash onsite to avoid paying for a moving truck, and they wouldn't allow that. I emailed the manager to alert him of the problem, and asked to stop being charged for the unit under the circumstances, and that I would arrange for movers to come clear my unit and haul everything to a dump (being 7 months pregnant, it wasn't even safe for me to be near the unit with all the rat feces). He never responded to me until close to 4 months later when I finally put a block on Uhaul charges with my cc company. I was finally able to clear out the unit and every piece of furniture is destroyed. I'm very disappointed in the lack of service from the Uhaul office staff, the manager for ignoring all emails regarding the infestation, and the fact that they continued to charge me for the unit. I lost close to $5K all in with the storage fees, cost to move everything to a dump, and the furniture that was ruined.

Rating:

5.0

Muchas gracias 🙏 por su amabilidad. Todo en orden.

Rating:

4.0

Please do more to get mice out.

Rating:

1.0

Proof of my dissatisfaction is I ended the storage renting due to your staff's behavior. But that's not enough, I'm a lawyer and I'll sue UHaul if you don't correct the charges you billed me. One of your guys claims to have seen me damage the truck and therefore, charged me 324$ instead of the 34$ or something which I expected. Upon returning the truck earlier than expected, driving less miles...he went out and inspected the truck and told me you can take off...so I took off...but later that day he emailed me a receipt with 324$! He will have to explain to the court, what he meant by "you can leave now, all is okay", and I left after he said this, rather than discuss any damages he might have found. I've sent a complaint to service@uhaul, no response; I'll send a mail to Uhaul CEO this week...and then I'll take up the issue with the court. Uhaul will end up paying more than you took from me. I've used uhaul multiple times, in Texas, in Pittsburgh...this is the first time I got such disservice, and I'm not happy. See you in court if you refund.

Rating:

5.0

Great staff as always

Rating:

1.0

Mice infested

Rating:

5.0

The Uhaul team is friendly. There response is timely. They meet my needs all the time I get there. It’s hard to tell who the manager is because everyone is ready to work as a team. I must give special recommendation to Benyam. He always ready to do more to meet customer satisfaction.

Rating:

5.0

Ben and the staff are super helpful every time I need their services.

Rating:

3.0

Too expensive

Rating:

4.0

I know that for safety they made me buy the pot lock there but is their policy. Over all good

Rating:

5.0

as always excellent

Rating:

5.0

It's was grate

Rating:

5.0

Very friendly people. The manager is very nice and understanding

Rating:

5.0

thank you Was Nice time

Rating:

5.0

El horario de ingreso es limitado y cobran por 25/7 muy malo

Rating:

5.0

Staff was courteous and very helpful.

Rating:

5.0

Excellent service and friendly staff

Rating:

4.0

pretty dang expensive but good experience overall

Rating:

5.0

Thank you for being there when I needed a place to store my excess household goods . This is a safe and secure facility.

Rating:

1.0

An absolute prejudiced scam. You need to get rid of this franchise immediately. Unless you are cool with fraud. Which, apparently, you are.

Rating:

3.0

It met our basic needs for storage

Rating:

5.0

Great Customer Service

Rating:

3.0

Prior to arriving at the facility I reserved a 10x10 drive up storage unit. I called to confirm the day before my reservation date and the first man I spoke with said he didn't see my reservation in the system. Then I spoke with a woman who said I was all good for my reservation. I arrived the next day and the man working at the front desk seemed a little confused, but then called his manager and without telling me anything took my information and we walked out to go see my new storage unit. He walked me to a non drive-up unit and said that was all they had (even though I reserved a drive-up unit). I let him know this wouldn't work since I have heavy bulky furniture that I need to put into storage. He then said that there is another unit that just needs to be cleaned that I should be able to have, walked me over to that unit, put the key on and told me that was all he needed from me and that I could leave. While he did the best that he was able to do, I am annoyed that the manager's advice was to just give me a different type of unit without asking me if that was okay. I also have no paperwork or email confirmation showing my new storage unit and am hesitant to even use it, in fear that he didn't change anything in the system and the unit that I am in will be given to someone else.. I don't understand where the communication went wrong but I don't feel good about this experience and storing my items in the unit with so many unanswered questions.

Rating:

5.0

We had to move my 82 mother in law out with 2 days notice (evicted!) and it took 2 days to do. Entire staff was very friendly and helpful. Husband and I are almost 60. The first day it was just my husband and I. It was too short notice to enlist anyone we knew to help - folks gotta work! On the second day of the move we just could not unload the truck ourselves. We had help in WVA loading up the truck but absolutely had no strength to unload to the storage. That is when I called Uhaul to see if they knew anyone to help. The manager arranged two young men to help us. Of course we paid them. This was above and beyond. This staff is the best, Chanelle, Joe (?) the manager, everyone who helped! I am sorry I don't know all their names! Chanelle can tell you. I wish the all the best during this hard time of Covid and will use again if needed!

Rating:

5.0

Great Customer service and employees are very helpful

Rating:

5.0

benyam excellent help

Rating:

5.0

Good people making work easy and fast thank you

Rating:

5.0

Ben and his team are an asset to the U-Haul brand: efficient, friendly, and customer-focused. The units were clean and easy to access. We were check-in to our unit quickly on a very busy day at the facility (excellent teamwork!). I've rented from other storage unit providers in the area and this team and facility is heads above the rest. I give this facility my highest recommendation.

Rating:

5.0

The whole entire U-Haul staff at that location were awesome!!!

Rating:

1.0

Upon clearing out my storage unit, I went to the office to check out. I provided my access card to the person at the counter and was told I was good to go. I checked the status the next day and the unit was still active so I called and was assured I would be checked out. I then requested a move out online just to be sure. After a couple weeks of waiting, the rental was still showing active. I called the location again and was ensured it would be taken care of. A few days later, I received an email saying my rent was overdue. I called the 800 number because the location had not been helpful. All they did was send an email to the manager requesting this be closed out. The next day I called the location and was told the manager was not available but they would leave a message requesting the rental be completed. The next day I received an email saying a late charge was being applied to my account for not paying rent for a unit I had been out of for over 2 weeks and requested 7 times to be done with. It was only when I replied to this email and indicated I would not be paying one penny more for a unit I have been trying to check out of for weeks that the checkout was FINALLY completed. This was either an attempt to get me to pay more money than I owed or just total incompetence on EVERY employee I interacted with when trying to close this out. Completely unacceptable. I will not be using uhaul ever again.

Rating:

1.0

no communication. tried to rip me off multiple times. i’m convinced they were trying to take advantage of me and would have been successful with someone weaker/less confident/stupider. Tried to move out 3 times and they wouldn’t confirm. absolutely trash organization.

Rating:

5.0

Customer service it is great. So We are happy !!!

Rating:

4.0

Everything was always as expected. No issues at all over the course of several years. I only closed my unit because it was no longer needed.

Rating:

5.0

We just needed about 2 weeks of storage to move boxes packed for our move out of the house while the house was on the market. This worked perfectly using UHaul storage.

Rating:

5.0

Great staff and management. Best storage unit and location. Excellent customer service.

Rating:

5.0

Great Experience, friendly staff. Our contact Tanya was very helpful .

Rating:

2.0

You guys made me drive 60 miles just to get the truck and then I used your moving helpers option who were a total disaster, they pretty much told us we have to carry and help them move the big stuff, that’s just ridiculous.

Rating:

2.0

Initial customer service with Chantell was awesome. However move out was unpleasant. Several calls regarding a payment for a storage unit I cancelled three weeks ahead of time and a follow-up parent call respresentive was very rude to my wife over the phone.

Rating:

5.0

Above than excellent

Rating:

3.0

I gave this location an average because of the placement of the U-Haul trucks everywhere was dangerous and difficult for us to navigate through the maze of them safely while still attempting to get to our storage unit to unload our things.

Rating:

5.0

eveyone is so helpful and they greet you so well.One of the best storge unit WE have ever had great Customer Services around in the DMV Area.Thank you all for doing such great work

Rating:

3.0

Very little space to maneuver vehicles. The nearly empty lot next door should be acquired for truck parking.

Rating:

5.0

I highly recommend this location. The owner are friendly and helpful. Ben was professional and fast with service. Everyone was professional and friendly.

Rating:

5.0

The team was friendly and very helpful. They provided me with recommendations for size and a movers that could assist me at a fair price.

Rating:

5.0

My check in to purchase a rental storage unit was easy at the office . I tried doing self check in on the computer but was not able to . I was just going round and round getting nothing accomplished. Good old face to face at the store is much better.😊 The ladies that were working at this store are very friendly and get the job done quickly. Thank You

Rating:

5.0

Staff was sooooo helpful!

Rating:

5.0

I have frequented several uhaul locations over the past few years. This facility it run well and the employees are helpful. Three particular evens showed this locations quality. One when moving the truck the employee bumped the mirror and he promptly retrieved a sticker and marked it with out me saying that I saw this. So A+ for honesty. Two I closed out before the start of the new month but my auto pay had already gone through for the month. The manager was able to set this right. So A+ for doing the right thing, follow though, and reasonableness. Three I found that the store was well stocked and well priced. So that was convenient. Overall this is an excellent uhaul location and helps make the stressful time of moving and storing manageable.

Rating:

4.0

I have used this facility on multiple occasions. The trucks and vans are clean and well cared for. The staff are courteous and helpful. This location does typically stays busy. So the process of waiting and renting does usually take 15-25 mins depending on how busy they are.

Rating:

3.0

I don’t understand why the customer service is so bad. Every time I go in there, everyone is in the worst mood ever. A smile goes a LONG way. I am paying a lot of money to be there, so be nice!!!

Rating:

5.0

My name is HOPELYN! You left the letter y out of my name. Thank you for your extraordinary service!! God bless you all.

Rating:

5.0

Very friendly and helpful as always

Rating:

5.0

Each person I worked with to obtain my equipment and storage displayed outstanding, professionalism , in spite of the lack of faulty computers that did not perform operations in timely manner.

Rating:

5.0

The only item worth mentioning are the trucks in the access lanes that make it somewhat difficult to come and go.

Rating:

5.0

Excelent

Rating:

5.0

Ben and William are awesome

Rating:

1.0

When a customer comes in and request services, customers expect to receive a positive interaction that would guarantee the best possible solution. I was disrespected and humiliated. And overcharged!

Rating:

5.0

Ms. Wanda was very helpful and honest about the process while assisting me and my family every step of the way. Moving is complicated endeavor already and she provided a piece of mind. Great job! RCF

Rating:

5.0

Ms. Richardson is wonderful, very helpful, and also keeps this place in order very well! I WILL use this storage again and recommend to any future people looking for storage. A+++++

Rating:

5.0

Great service & great facility!

Rating:

4.0

Thanks

Rating:

3.0

The office staff did not explain that receiving my money back for cancelling my contract would take 5 days.

Rating:

5.0

Thank you for all support

Rating:

3.0

The slide on the door was rusty and very hard to open (even though I mentioned it, it was never greased. The employees and owner were extremely pleasant and nice to work with.

Rating:

3.0

Needs better pest control. After 6 months, I found a mouse or mice had gone through almost everything, leaving trails of droppings, dyed blue from the pest control trap. There was one dead mouse.

Rating:

5.0

Wanda and her team go above and beyond at the Sterling facility. The units were very clean and the service was always friendly and so helpful! We will definitely return here againif we need storage!

Rating:

5.0

Ms Wanda and her staff were very friendly, helpful, and courteousl. I would definitely recommend this location to family and friends.

Rating:

5.0

Very helpful and understanding staff ...

Rating:

5.0

Great service thank you very much Will. He is the best

Rating:

5.0

I had to use many of Uhaul services recently in the last 2 months, from storage to rentals, I was pleasantly surprised with the associates professionalism and friendliness, and top service.

Rating:

5.0

The manager Wanda was amazing. So calming and helpful!

Rating:

5.0

Ms Wanda & her assistant Ben were quite helpful throughout the entire process of moving in & out. They both were polite and knowledgeable & made sure I had all the supplies needed at a reasonable rate

Rating:

5.0

Great customer service!

Rating:

5.0

Great customer service. Thanks

Rating:

4.0

The staff was very helpful and polite.

Rating:

5.0

Wanda was very helpful. Thanks.

Rating:

3.0

The only huge downer is pricing. Your competitor, one-tenth a mile up the street is considerably cheaper. I got the same size unit less than half of what I pay with U-Haul & its atmosphere controled.

Rating:

5.0

The Sterling UHaul is Customer Focused. Their I service is amazing. Robert can be a bit edgy and should be reminded how to remain calm and be nice to customers. The rest of the staff is A M A Z I N G

Rating:

5.0

Thanks to the wonderful staff !

Rating:

5.0

Very kind, professional representation of your brand was extended to me. The facility was a bit overcrowded with staging of moving vehicles, but overall the storage unit and lot was meticulousl clean

Rating:

5.0

Wonderful customer service!

Rating:

5.0

Very courteous and helpful with all my needs both at my departing location in Tontitown Maryland and Sterling Virginia. I will not hesitate to use you all anytime in the future.

Rating:

5.0

We were so please with their service, specially w Ms Wanda Richardson who managed the place. Friendly and professional people! Blessings in Jesus Christ to you all!

Rating:

4.0

The U-Haul website was difficult to navigate.

Rating:

5.0

Excellent service

Rating:

4.0

The facility is clean and well-maintained. Any concerns are addressed in a prompt manner. Staff is helpful and the manager (Wanda) is very accommodating and understanding of any issues you may have.

Rating:

5.0

Staff was so extremely helpful!

Rating:

5.0

I greatly appreciated the free month of storage. It was VERY convenient and probably a good business model since I'm sure a lot of folks keep them past a month.

Rating:

5.0

Excellent customer service agents, helpful and respectful. Always there when I needed them. A very good crew at the Ox Rd. Sterling. Va location.

Rating:

5.0

Great staffs! Best team ever! Thank you, Thuy-

Rating:

5.0

Good location and staff