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Matthew F | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Sun City
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I arrived after hours and there was a lock on my unit. After I called the after hour number I came back to the unit and it was ready for me and I moved some stuff in that night. Noah was helpful on the phone and I am happy with the service.
David R | Online Move InIf I ever need another storage for my belongings I would use UHaul again . Thank u , Gloria Lord
GLORIA L | Overall ExperienceUnit and facility are clean and well maintained. Stain on floor from previous renter noted but no residue left that will affect storage for my items.
Christina C | First ImpressionsThe only problem I had was the Truck turn-in on the app didn't work
Kenneth C | First ImpressionsEverything is good except they upped the cost by $10w/in the first couple months and didn’t even inform me from the start. The reviews said that they up costs often, so I found something else
Anita L | Overall ExperienceNeed lighting
Jesus A | First ImpressionsThank you all for your help at this location! Everyone was super friendly and you made my move to El Paso that much easier.
Destinee B | First ImpressionsThank you .
Elizabeth V | Overall ExperienceStaff was very informative and polite. Thank you so much for your outstanding service .
Selihner S | First ImpressionsGOOD SERVICE. NEED TO GET GATE FIXED
David D | Overall ExperienceHave 24hour Access, but the electric left gate is damage, so Their middle gate is only open during storage hours, they said it'll be up too two months before the main gate is repaired, so 24 hour is no longer available to me when I need it most.
Alvin L | First ImpressionsA little pricey and the spots are pretty narrow. It’d be nice if there was something done about all the birds. The entire front cap of my trailer was covered in bird feces when I pulled my trailer out after seven months. Otherwise, no issues. The site seemed secure and access is convenient.
Christopher K | Overall ExperienceIt was awesome. Would reccomend adding another matress cart. Had to wait for someone using it on several occasions.
JORDAN M | Overall ExperienceThe staff was always very helpful and friendly. Thank you!
Mary E | Overall ExperienceGreat customer service, thank you for everything.
Andy C | Overall ExperienceVery professional staff Charles
Willie T | Overall ExperienceThe gate swipe is not positioned at a convenient spot
Maryanne S | Overall ExperienceThe only thing I can complain about is the rent just got out of hand cause of the increase is to why we switched places.
Yvette A | Overall ExperienceVery clean!!
Cristian A | Overall ExperienceThe staff was amazing! The time I was there questions were answered and they ensured my safe mind and ease. They were always so helpful and very friendly. It was a great experience.
Yazmin G | Overall ExperienceWonderfully helpful staff, access gate card worked seamlessly and the facility is well kept.
Tom J | Overall ExperienceVery pleased with my experience. Thank you!!
MICHAEL M | Overall ExperienceGreat place
JOSE F | Overall ExperienceGreat
JOSE F | Overall ExperienceExcellent servicio
Gloria M | Overall ExperienceI actually stopped first at another location and even though it was business hours they had the door locked and no sign explaining. So I left and found this place and was very pleased and happy. Thank you
Sal L | First ImpressionsGreat service overall
JOSE F | First ImpressionsI would give him a full five stars or better except for the fact that the rates kept going up! Two times in less than 1 year. But you couldn't have asked for a better staff or for a better establishment as far as cleanliness and security. I would recommend if money was not a big issue.
Dawn M | Overall ExperienceDeanna and staff were most helpful and thorough in getting me checked in and paid for the storage units.
Tom J | First ImpressionsCynthia as pleasant to work with very friendly and helpful
Angel P | First ImpressionsNice, clean and with friendly staff.
octavio s | First ImpressionsThank you
Stephen M | Overall ExperienceEverything is perfect exept that its not 24 hrs. Or at least midnight.
Grecia M | First ImpressionsVery happy and satisfied with the service, the storage unit and especially the staff. This location will always be my favorite place to go for the use of any vehicle or facility rentals.
Maria R | Overall ExperienceBest in the business world highly recommend this facility to any one looking for a storage place for all their needs
Miguel C | Overall Experience1 hr after getting the storage, I needed to cancel and the staff refused to give me the full refund of $129.96. The storage is great but the staff is not helpful at times. I would appreciate it if I can get a full refund.
cassandra R | First ImpressionsA little pricey for the larger RV storage spaces, however they do offer a military discount of 10%.
Christopher K | First ImpressionsThe staff and manager Mireya were always very helpful and friendly. Very professional and worked with me as I had issues trying to move into my new home. They were very understanding. Storages were clean and bug free. Defiantly recommend this facility for all your storage/Uhaul needs!!
Gabriela G | Overall ExperienceClem and secure place at all times. Friendly and helpful staff at all times. Unfortunately I am moving to another State.
Magda V | Overall ExperienceAll had a good and professional experience at this facility and with this staff.
Clara A | Overall ExperienceThank you for all your support I have no issues and if needed in the future I will call on you first
James A | Overall ExperienceThank you so much my experience with you was very good. Thank you.
Edward T | Overall ExperienceCuddos to the manager Ms. Mireya Dimas and Ms. Destiny!!! Very pleasant, knowledgable, helpful and courteous young ladies!!! The facility is very clean, welcoming and festive!!! Keep up the good work!! They went far and beyond to assist me!!! Thank you very much ladies!! I have already started recommending this facility!!! Your prices super exceed other Uhauls that I contacted prior to this location!!! To include Cube-smart which I am leaving to come to your location!!! Highway robbery.. I highly recommend this location!!! Once again, thank you very much young Ladies!!! Have a blessed and beautiful year!!! 🙏🏽🙏🏽🙏🏽👏👏👏😊😊😊
MAGDALENA A | First ImpressionsExcelente servicio muchas gracias
Saul H | Overall ExperienceMuy. Bueno servicio
Ricardo M | Overall ExperienceVery friendly staff.
Israel C | First ImpressionsExcellent staff! Very friendly and helpful! Would highly recommend this place!
Betty A | Overall ExperienceAdvertises as 24 hour access. Wasn't available for when I needed it. I was not compensated for waiting for 4 hours for management to unlock the emergency exits to allow me entrance because the 24 hour access door was inoperable. I was charged $15 because they didn't debit my card on file. They didn't inform me I had to setup automatic withdrawal either. Only specific locks are allowed on storage units. Also another inconvenience/start up cost.
Jacob W | Overall ExperienceStaff made the process easy, they were available to answer questions
ANDREA M | Overall ExperienceGreat staff with excellent customer service. The manager was so helpful and friendly.
JAMES R | First ImpressionsLove the place
RUSSELL C | Overall ExperienceVery good customer service!!!!
Angel F | Overall ExperienceYou have a great service and friendly staff. Would recommend your location to family and friends
Archie D | Overall Experience:)
CASSIDY S | Overall ExperienceGood services, wish there was better lighting in the storage units, and some climate control. Other than that, I didn't have any problems. Very spacious unit for my needs.
Roger S | Overall ExperienceEstoy muy agradecida la Señora Mireya es una muy fina persona cordial amable y cooperadora estoy muy agradecida
Rosa M | Overall ExperienceAbsolutely love that I chose climate control. Perfect for when you’re storing heavy furniture in the middle of the summer. Facility is very nice and clean. Ms. Mireya was very helpful it has been a pleasure doing business with her. Thank you
Rebecca J | First ImpressionsThe facility itself is nice enough to store your belongings, however I was told that I would get my first month of storage free when I booked a uhaul. I paid $500 for a uhaul and specifically chose a uhaul location, which is much farther from where I am living, because I was told I would get a free month. Then when I get there, I am told that I don’t get a free month of storage. I am frustrated that I spent all this money on a uhaul, chose a further location to get this deal, and ended up not getting the deal. I will be searching for a different storage place much closer to my home to move my stuff into.
Alexandria R | First ImpressionsChristin I believe her name was she was nice wonderful and a great assistant.
Lucila S | First ImpressionsI have used this before and I will continue to use Uhaul and that location as long as I stay in El Paso.
Daniel D | First ImpressionsGreat customer service. She was very professional and nice.
Myron T | First ImpressionsVery nice staff and very friendly.
Willie B | First ImpressionsThe only thing that was concerning is the fact that I came a late And they had already charged my card and I was not being able to re-be refunded and now I’m paying $85 for something that you’re going to rent out right away and I feel like I should’ve been refunded my money back because it was only a day or after because it was a holiday weekend I was not able to get over to the storage unit because I had just got back in town.,There should be some type of Compensation for just being a day or 2 late of being charged and I feel like I should at least receive something back since you’re going to be renting out the unit that is my only complaint about this whole situation.. And I was told that the company will not refund my money back because it had been two days I believe after and my credit card has been charged but I know that there can be some kind of compensation given back to me and I just feel like this is a sad situation because people have busy lives and I did not realize that my card had been charged so this is very disappointing to me.! And that is why I would not recommend to anyone to get a storage unit from you unless I am compensated for being two days late I feel like this is unfair situation so thank you so much you have a very nice facility but I cannot recommend it if somebody has some type of an emergency or situation going on and can’t be there after the card has been charged after a day or two I think this is unacceptable !! Have a GREAT day!
Marion A | Overall ExperienceGreat staff at my location
Andrew A | First ImpressionsClean and easily accessible storage units , inside temperature controlled and outside units. Staff is very helpful and friendly. Very good experience renting there.
James L | Overall ExperiencePerfect place for storing RVs and the ladies were awesome when I forgot the asscess card!
Chasity W | Overall ExperienceBest storage area I've ever used!
KENNEDY C | Overall ExperienceN/A
Darius J | Overall ExperienceThe lady who showed me the unit and did my paperwork was excellent! Very kind and friendly.
Betty A | First ImpressionsWe are happy with your service and convenience. PLUS IT close to our house
Mauro E | First ImpressionsWill recomend.
Maria R | First ImpressionsMireya fue muy amable y contesto todas mis dudas.
RUTH L | First ImpressionsWell maintained facility with friendly staff that help you quickly and accurately.
Blake R | Overall ExperienceVery good service
Nestor C | First ImpressionsI overall enjoyed my time experience with my storage unit. I did find irritation with when my first payment was due I swear my account was setup for automatic payments, but it wasn't and I was charged a late fee. When I went in the fix this the staff was nice and ask if I wanted to use the card already on file. A few clicks and I was out the door with my account on auto-pay like it should have been from the start.
JULIUS S | Overall ExperienceMy experience with U-Haul thus far is just one I would not consider doing again. From being redirected to different locations twice to having to pay for storage when I was told I would get a month free is super inconvenient and unprofessional.
Kimberly A | First ImpressionsA fantastic staff, the customer service from the clerk was over the top.
Douglas R | First ImpressionsThis facility made moving and storage much less stressful than it usually is! Very helpful staff and always having the solution! Even the gate card worked every time!
Elizabeth A | Overall ExperienceThey charged me for a damaged door and a nasty storage room when the damage was already done when I got there and the storage room wasn’t left nasty charged me 80 dollars for nothing I wouldn’t recommend anyone using that particular uhaul place Uhaul moving and storage of sun city El Paso is terrible
Dorian M | Overall ExperienceThe ladies from the office were very friendly and helpful.
Gabriela G | First ImpressionsYou’ll don’t verify information at all it seems. I’ve been getting texts and emails that belong to someone else. I’ve called several times locally and nationally regarding this issue and yet I still get texts. Fewer emails though.
Rosa G | Overall ExperienceVery professional and friendly.
Celestino P | First ImpressionsI unfortunately fell behind and had a late balance for my unit. I paid my storage and all fees over the phone with Stephanie the day before a holiday. I stopped by on my way home and was unable to access my unit because there was still a red tag and lock on it as though I hadn't paid. The office not only closed early that day, but was closed for both the next day holiday and the Sunday. I had a an important gift I was storing there among a few other important things. She neglected to remove the red tag before leaving early for the holiday weekend. It was very frustrating, disappointing and I was very angry. I get that my payment was late, but I even confirmed my access was restored by catching up and she said of course.
Teresa B | Overall ExperienceEmployees always conducted themselves professionally and polite. Very friendly and helpful.
Raul A | Overall ExperienceReally appreciate my experience with uhaul. Will definitely recommend to anyone in the future.
Christian G | Overall ExperienceRecommend a better gate system. A few times I went the gate was not functioning correctly and I had to notify the office staff.
Kayla M | Overall ExperienceThank you very much!
MICHAEL M | First ImpressionsThe customer service was wonderful and friendly staff..
Chadwick K | First ImpressionsVery friendly and kind.
Daniel M | Overall ExperienceThank you to the friendly kind staff. It was my pleasure to rent a storage facility from u haul and a moving vehicle. Once again staff members and manager were awesome. Thanks u haul.
Edward T | First ImpressionsExcellent staff. Very helpful! Clean facility.
Michael F | First ImpressionsVery good, no complaints. I would definitely rent again.
Harleiux H | Overall ExperienceThank you much. AAAA++++ Service.
Ana P | Overall ExperienceVary helpful staff great experience 👍
Jose M | Overall ExperienceThe gentleman who helped me and my husband was very courtesy and polite. He was super helpful in everything and anything I asked him. His customer service was great!
Victoria B | First ImpressionsThank you
Carlos P | Overall ExperienceIt was very good experience. Fiendly staff that make me feel confortable.
Daniel M | First ImpressionsHad a storage unit for 6 years and any issues were resolved within hours at the most but only had 1 issue and that was the light about my unit not work.
DOLORES C | Overall ExperienceWe just moved from Kansas to Texas, so the stress level was high. However, she made the whole experience smooth and perfect! A stress has been lifted knowing that my belongings are safe and that there are employees who are willing to help! Thank you for the wonderful service!
Mirka J | First ImpressionsThank you Ms. Christin Gamez you very informative and polite in the performance of your duty.
Victor C | First ImpressionsThe only issue we experienced was that the front gate was inoperable for quite a bit of the time that we used the facility - this left us feeling the storage unit was less secure.
Joel F | Overall ExperienceConvenient payments (auto charge to credit card) and friendly, helpful service. I will recommend this facility to my co-workers. Thank you for keeping my car safe!
Angeline C | Overall ExperienceThe staff is very helpful, respectful, everything is well clean and I always felt safe. I truly would use them again if I needed to. Thank you everyone 😊👍 gracias
MARIA R | Overall ExperienceWe paid for a storage unit to find out it was already occupied. Poor business. Will never return
Jessica W | First ImpressionsThank you
Carlos P | First ImpressionsThe staff was super friendly and helpful, very good customer service they assure to provide all my needs.
LUIS R | First ImpressionsI was very pleasantly surprised at how easy it was to sign up for a storage unit, how smooth the process was and how friendly and helpful the office staff was. I highly recommend U-Haul for moving and storage, and I won't use anyone else again.
Paul C | Overall ExperienceEverything was great
Raleigh L | Overall ExperienceRamon, the attendant, is thorough, competent and very friendly. The storage unit is accessible, roomy, clean and a very good experience ! I will only look to U-Haul and its partners for my travel/move needs going forward.
Paul C | First ImpressionsI want to Thank the shop manager Mireya Dimas; she always helped me keeping track of my unit. Great customer service. I definitely will recommend U-haul to my friends. I am a customer for life. Thank you.!!!
Carlos V | Overall ExperienceStaff was so helpful and kind ! Liked this place!
Seulgee L | First ImpressionsStaff is very friendly, helpful and knowledgeable.
Manuel J | Overall ExperienceThe facility manager, Ms. Mireya Hernandez, is very professional and customer friendly. Thank you.
Daniel J | First ImpressionsPersonnel were very helpful and courteous.
Eduardo O | First ImpressionsAll good
GUILLERMO J | Overall ExperienceHad my storage here for 3 years. Never had any issues. The staff was always friendly and the facility is very well maintained. Thank you for your service!
MARISA O | Overall ExperienceThe one thing I didn’t like was everything smelled like mold and mildew when we got it out and some of the packing blankets were stuck to the furniture.so I think that there was moisture do to temp.
Sara H | Overall ExperienceEverything was great.
Raleigh L | First ImpressionsWas giving discounts that I qualified for saving me money
Parnell C | First ImpressionsMy last day was 11.22.2019. We were out Friday night.
Susan C | Overall Experiencepersonnel were very helpful!
Jack R | Overall ExperienceGreat staff
Angelica R | Overall ExperiencePerfect
MOHAMMED A | Overall ExperienceThe owner took care of us, she was so nice and professional. Will be definitely recommending this location for truck rentals or storage.
CRYSTAL Y | First ImpressionsThe sales person was awesome but I have 43' trailer and it was a little hard getting to my space
Heriberto G | First ImpressionsThe only reason I selected no for secure is because the gate was broken. However the manager had already arranged for it to be fixed but the parts were going to take a couple of days. VERY NICE people
Richard M | Overall ExperienceVery good experience
Roger H | Overall ExperienceManager was excellent, she really went out of her way to help us out.
Roxana S | First ImpressionsVery clean and safe facility.
Joy K | Overall ExperienceVery nice and clean storage facility!
Evangelina B | Overall ExperienceThe keypad to swipe in so that the gate would open is in such a bad place. I drive large trucks and it’s so inconvenient. I don’t think I will use your establishment again. Hill makes it difficult to
Rose E | Overall ExperienceLoved the service I received! Couldn't be more satisfied!
Latoya M | First ImpressionsVery good customer service. Will advise others to use facility
Yvette A | First ImpressionsBest facility I could find in NE El Paso. Great price and covered storage!
Donelda L | First Impressionsvery professional and helpful.....I am so glad that I rented from UHAUL
Shala M | First ImpressionsN/A
christopher n | First ImpressionsThank you both for being so kind and helpful and showing me the units.
Susan C | First ImpressionsThe facility was well-kept and secure. The staff was very courteous. If storage is needed in the future, I would not hesitate to use this facility again. Thanks.
Larry M | Overall ExperienceCustomer service was outstanding!
Audrey S | First ImpressionsGood service
Stuart N | First ImpressionsHaving a covered and lighted facility with electric was a plus.
lisbeth s | Overall ExperienceGreat management and customer service at this location. Highly recommend the indoor storage units, which are climate controlled.
KAROL P | Overall ExperienceMireya and her team were professional, personable and very courteous.
Dwight F | Overall ExperienceGreat service!
Larry M | First ImpressionsOur overall rating is above average. BUT..We have had 3 different units for about 8 years. The fee has increased and the former co gave a discount for using our credit card each month. You didn't!
JAMES H | Overall ExperienceMireya has always take good car off Me and My Bussiness Needs, SHE'S GREAT very well Customer service, she'll walk the extra mile to HELP YOU
Mario H | First Impressionssales person was excellent, you had everything I needed at a good price, quick setup, thanks for great service!
Jack R | First ImpressionsExcellent service, well secured facility.
Christopher M | Overall ExperienceGood uhaul rental
Jose M | First ImpressionsNice Facility, with a great staff!!
Vincent P | First ImpressionsGreat staff !!!!
BILLY W | Overall ExperienceNot enough light to see inside your storage unit in the indoor storage. This is because the company changed all the lighting. The temperature was to hot in the indoor storage.
Charles D | Overall ExperienceMireya was very professional, personable and offered great customer service.
Dwight F | ReservationThis storage facility was very nice. I had access to my storage 24 hours 7 days a week. Even though I randomly went to my storage it was always safe, when I did go. I would definitely use this storage
Lorrie A | Overall ExperienceStaff was very helpful in their recommendations.
Bruce W | Overall ExperienceA+ in all categories. Thank you!
Martin C | Overall Experiencelove the staff and manager
Tae B | Overall ExperienceJust one thing: Please do not park the golf cart in the path to the accessible ramp; a customer with a disability could not enter the store.
Emily V | Overall ExperienceStaff was very friendly and helpful. Also units are very clean, accessible well maintained.
Curtis C | Overall Experience