Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were satisfied with everything!
Please be sure to update our email address to:
charron4home@gmail.com
Thanks!
PETER Charron
Rating:
5.0
Customer did not leave a comment.
ELVIE ATKINSON
Rating:
5.0
Customer did not leave a comment.
Nancy Evans
Rating:
5.0
Very friendly
alexis thibedau
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Campbell
Rating:
1.0
Customer did not leave a comment.
Francis Ouellette
Rating:
4.0
Customer did not leave a comment.
RUSSELL NEAL
Rating:
5.0
Customer did not leave a comment.
Timothy Branden
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Alan Mandigo
Rating:
5.0
Nothing! The Rochester NH u haul staff were extremely friendly and helpful. Definitely will do business there again.
Nicholas Berry
Rating:
5.0
Customer did not leave a comment.
Robert Manson
Rating:
5.0
Customer did not leave a comment.
Alison Deslauriers
Rating:
5.0
Customer did not leave a comment.
ABBY WITHERELL
Rating:
5.0
Customer did not leave a comment.
Victor Ureno
Rating:
5.0
Customer did not leave a comment.
Victor Ureno
Rating:
5.0
Nothing really. Staff was spot on.
Peter Drougas
Rating:
5.0
Customer did not leave a comment.
Richard Wilkinson
Rating:
3.0
It was supposed to be a one way rental from Maine to New Hampshire and the person that did the reservation changed it to in town. You charged me triple the amount which I’m furious about! So no I was not satisfied with my experience.
DANIELLE KIRKLAND
Rating:
5.0
Customer did not leave a comment.
Shandy Saucier
Rating:
4.0
Customer did not leave a comment.
Patrick Danskin
Rating:
3.0
Pick up and the van itself were great. The drop off and getting a receipt were brutal. Took forever to check in and then the clerk couldn't or didn't want to explain the bill amount. Was very frustrating
Clifford Sukeforth
Rating:
1.0
I was over charged and was given an incorrect return time. The person working didn’t explain anything about the process
Seth Bolster
Rating:
5.0
Customer did not leave a comment.
Dianne Fullhaus
Rating:
2.0
I wouldn't recommend this location as the Google maps took me past 2 exits and routed me back the opposite way. I was charged for extra miles. Pull up your own route at the location you are renting from rather than letting the location determine your route. A dollar a mile, and gas was returned over 3/4 of tank.
Amy Maynard
Rating:
5.0
Manager is great!
Caroline Miller
Rating:
4.0
Customer did not leave a comment.
Donald Smith
Rating:
5.0
Customer did not leave a comment.
Brian Camara
Rating:
5.0
Staff was pleasant and professional. the reservation process was easy and convenient
Thanks, this was our second experience with the Rochester facility and both times have been as expected.
paul demers
Rating:
4.0
Customer did not leave a comment.
Scott Cyr
Rating:
4.0
Using the app as part of the check in was a challenge as I couldn’t zoom in on the picture to see if previous damage was in the picture. Also when I tried to dispute and upload pictures the app didn’t allow me to do so. Thankfully Lee (works at the Rochester site) was able to show the damage was previously identified by showing me the markers for already identified damage.
Hugh Hawkins Jr
Rating:
3.0
The dropoff experience went as expected. Nothing special, but no complaints.
Brittany Baylor
Rating:
5.0
Easy pick up , and return process. I have used the 5 x 9 ramp trailer several times to haul my lg toolbox.
Each time the same good service.
Thank You.
Craig Murray
Rating:
5.0
They were very helpfull, I will definitly use again.
Michael C. Edwards
Rating:
5.0
Customer did not leave a comment.
Brian Stephens
Rating:
5.0
Customer did not leave a comment.
Tiffany Polchies
Rating:
5.0
Customer did not leave a comment.
Carol Dorney
Rating:
5.0
Customer did not leave a comment.
Reginald Trefethen
Rating:
4.0
Customer did not leave a comment.
MICHAEL CHAMPA
Rating:
5.0
This is the third time I've rented from this location and the staff have always been helpful and the trucks are always well maintained.
Kristen Sturtevant
Rating:
5.0
we needed a last-minute trailer......and were quickly accomodated.....easy to pick up and return.
david paradis
Rating:
5.0
This store made the whole process easy! At first I was Leary about reserving and booking online, but the truck was ready like they said it would be. Storage unit too, all at the same place. All booked online. I was impressed
David Boynton
Rating:
5.0
Customer did not leave a comment.
Jessica Ransom
Rating:
4.0
So after I got my u haul about 2 hrs into me moving got a text message saying it had to be back at 2:15 pm or I'll get charged late fees. Called and Lee said not to worry. Dropped it off around 3-4 and their was a guy there I wanted to talk to about something and he was like ur dropping off I said yeah he was like okay have a nice day and went back to watch something on his phone. Lee was amazing the guy I dropped it off to didnt even care
shawn mcwhiter
Rating:
4.0
Customer did not leave a comment.
Dustin Santy
Rating:
4.0
Customer did not leave a comment.
alexandria pina
Rating:
5.0
Weather was very cold, Person hooking my trailer and lights up didn't let it bother him
michael hamrick
Rating:
5.0
Customer did not leave a comment.
William Taylor
Rating:
5.0
Customer did not leave a comment.
josh johansen
Rating:
4.0
Customer did not leave a comment.
David DeVries
Rating:
5.0
Customer did not leave a comment.
Scott Rogers
Rating:
3.0
Received truck with 5/8 tank of fuel, that is not reasonable to expect a customer to know the tank size and estimate how much fuel to replace in order to return with the same amount of fuel.
david George
Rating:
5.0
Customer did not leave a comment.
William Monteith
Rating:
5.0
Great customer service...new truck...super nice...
JAMES CONROY
Rating:
4.0
Customer did not leave a comment.
Hazel Mayanja
Rating:
5.0
Everyone was very knowledgeable and helpful and I'll be back when I need another rental truck!
Keith Eustis
Rating:
5.0
Customer did not leave a comment.
DAVID WOOSTER
Rating:
3.0
Not my chosen location. Pick up and drop off locations were both substituted from original choice and made trip much less convenient.
Benjamin Froburg
Rating:
5.0
Such a smooth process, staff was amazing!!!
Yvette Menot
Rating:
5.0
Awesome crew, thanks a million!
DANIEL HEHIR
Rating:
5.0
Great experience with my trailer rental Chris, Matt and the team were friendly, professional and fast. I will definitely be using them again.
Steven Petrie
Rating:
5.0
Very nice people working here, great service!!
chris thorne
Rating:
5.0
Customer did not leave a comment.
Laura Magee
Rating:
5.0
The blanket holder was empty
We likely could have used those in this move.
Our responsibility for not checking the back of the truck.
Gabrielle Hardekopf
Rating:
5.0
Easy pickup and drop off. Friendly help.
Francis Burke
Rating:
3.0
Customer did not leave a comment.
Kimberly Logan
Rating:
5.0
Nothing I can think of. I reserved it online and followed up on the phone to ensure my rental. Went smooth.
LYNN BISTYGA
Rating:
5.0
On question two the answer is yes but the ratchets that hold the tire straps in place on the car trailer that I rented need to be lubricated soon because they are beginning to rusted very very badly
KEITH COURT
Rating:
4.0
Customer did not leave a comment.
Edward Ferrari
Rating:
5.0
During office hours, no one comes out to check the return of the vehicle. The renter must use the U-Haul app or go to the office to complete the return.
William Dugan
Rating:
5.0
Good experience, all staff was congenial and helpful.
Richard Corovessis
Rating:
5.0
Great service, prompt availability. Loved it
Elias Estevao
Rating:
5.0
Customer did not leave a comment.
Michelle CHATMAN
Rating:
5.0
Customer did not leave a comment.
Georgia Elgar
Rating:
3.0
The truck interior was dirty. The windshield was filthy. The drivers seat was in need of replacement. No one came to check in when truck was returned.
Rickey Burno
Rating:
5.0
Customer did not leave a comment.
Andrew Rosa
Rating:
5.0
Customer did not leave a comment.
KATHY BROWN
Rating:
5.0
Customer did not leave a comment.
John Gaudet
Rating:
3.0
Customer did not leave a comment.
Elias Estevao
Rating:
5.0
Customer did not leave a comment.
Ned Goldberg
Rating:
5.0
Clean interior windows. They were so dirty and cloudy.
Christopher Bonaventura
Rating:
5.0
Customer did not leave a comment.
Frank Hanson
Rating:
3.0
I had to jump start the truck after getting gas! Battery was low and needed charging!!!
Jim Carozza
Rating:
3.0
I stated an in town rental, was charged for 1 way & had to go out of my way to delivery the tow dolly to a uhaul location different than where I rented from. Just sloppy
MICHAEL ANDERSON
Rating:
4.0
all windows-especially the windshield-was very dirty and difficult to drive with sun glare. Gate in back was difficult to open-maybe just needs to be greased....Staff was friendly and no issues
Donald Smith
Rating:
3.0
Customer did not leave a comment.
Mark Joly
Rating:
5.0
Chris has the ability to make customers happy with the explaination of the process. He upsold me to the install of my hitch and install if the Hitch plug. Thank you Chris.
dan toof
Rating:
5.0
First time using this location and they were awesome! Thank you very much.
Casey McLaughlin
Rating:
5.0
Rented a cargo trailer. It rode well behind my vehicle. One of the reasons I rented a cargo trailer vs an open trailer is so my things would not get wet if it rained, but we did hit rain and some of my things got wet and ruined.
Kathleen LoGuiduce
Rating:
5.0
Customer did not leave a comment.
Christopher Ruel
Rating:
5.0
On your reservation form, I had to go through several screens of upselling when all I needed was a bare trailer. I would have appreciated a skip to the end button that was large enough to be visible.
Charles Pace
Rating:
5.0
Customer did not leave a comment.
Ronald gagnon
|
Overall Experience
Rating:
5.0
People were very friendly and helpful
Donald Tewksbury
Rating:
5.0
Excellent staff and facility very happy to store here. Chris is awesome
Tara Woodruff
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Julie Manning
Rating:
5.0
Great place good people
Francisco Loconte
Rating:
5.0
Customer did not leave a comment.
Timothy Keery
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MICHELE FRANKLIN
|
Overall Experience
Rating:
5.0
Excellent location, Great equipment and superior service
Claude Forest
Rating:
5.0
Good combination of clean, well organized workplace and friendly people. These folks weren’t self important types like I’ve met at other locations.
Scott Sturgeon
Rating:
5.0
Customer did not leave a comment.
Linda Diorio
Rating:
3.0
The only complaint is that the windshield was very dirty when I picked up the van. Visibility was an issue because of very dirty glass/winshield. Mostly on the inside. The personnel were helpful and friendly.
John Regas
Rating:
4.0
Customer did not leave a comment.
Coyote Creek Outfitters
Rating:
5.0
Customer did not leave a comment.
Deborah parzych
Rating:
5.0
Customer did not leave a comment.
Elmer Baer
Rating:
3.0
Customer did not leave a comment.
Deanne Duford
Rating:
5.0
1 person working, many customers waiting to be helped
Leanne Bille
Rating:
5.0
Customer did not leave a comment.
Gina Hicks
|
Overall Experience
Rating:
1.0
Overpriced and not worth the laziness if the employees who don’t unlock units when they should. Not worth the price. Would’ve been if they could do their jobs.
Anna Sprague
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Stephanie Cameron
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Huntress
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christian Quinn
|
Overall Experience
Rating:
5.0
Steve and his wife at the Rochester location were outstanding. Wonderful customer service very helpful,and very polite.
Craig Brown
|
Overall Experience
Rating:
3.0
Making me answer all questions isn't really in good spirit. I choose to not answer question number 6. I am neutral even though I am being forced to answer it. Staff at this facility weren't always friendly. They didn't approve of me using their bathroom even though I was sometimes driving an hour to get to my belongings in my storage.
Sarah Stansbury
|
Overall Experience
Rating:
5.0
Fantastic above and beyond service by the two employees I worked with.
Justin Curtis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lee Marriner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lawrence Merrill
|
First Impressions
Rating:
4.0
Staff is great every time I go to the facility. Prices are fair. My one complaint is no light in the unit I rented.
Tim Sullivan
|
Overall Experience
Rating:
5.0
Thanks to Chris for getting us started with the new space! It is so convenient to our new house which is very close by! We look forward to using U-Haul of Liliac City's services! Thanks very much for a very easy move in!
Anne Berkowitz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammy Henner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark Erickson
|
Overall Experience
Rating:
5.0
Very helpful and friendly
Excellent customer service
Mark Erickson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lawrence Merrill
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John McGrath
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer Saylor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy Douglas
|
Overall Experience
Rating:
5.0
Needed to get a truck for a move n decided on a storage .worked out good thank you
ann thurston
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sabrina Wright
|
Overall Experience
Rating:
1.0
You can have a clean well lit facility and still have a bad staff! I was with you for about three years and two years ago I was yelled at because I was in a car accident and lost my pass key and ask for another one. Your staff in one word, sucks! Never in my life have endured such poor customer service.
Timothy Wells
|
Overall Experience
Rating:
5.0
The store manager, Mr. Varney, and all of his staff were excellent to work with. Very helpful and knowledgeable, and accessible if someone needed help. I would highly recommend this location and it's staff.
Jere Smith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher Rouff
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Felicia Scott
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jere Smith
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard Murga
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Brown
|
First Impressions
Rating:
5.0
Super friendly customer service.
Ronald gagnon
|
First Impressions
Rating:
5.0
It's been a rough few months and wished had been circumstances at this time.
Thank you
Jack Moschetto
John Moschetto
|
Overall Experience
Rating:
3.0
And was diaaapointed in being able to cancel the charge for tow dolly BC I didn't need it after rental. And the fact that I got charged $20 ex tra when I returned it on time
Melissa Parker
|
First Impressions
Rating:
5.0
I have been dealing with Brit and she has been absolutely amazing to deal with very helpful very friendly just a over all great person to deal with
Roger Pinkham
|
Overall Experience
Rating:
3.0
The back the truck into the storage area and you can’t get into your storage unit in the evening that’s my only complaint so when we get things in and out of there we have to walk all the way around all the trucks to get into our unit
Jerry Dudley
|
Overall Experience
Rating:
5.0
Chris was awesome. Always helpful and friendly. Clean facility. Parking for customers is not convenient. Customer entrance could be improved as there is a lot of “clutter” near and around the door. Overall satisfied with my experience. Move out effective 4/10 left me with an accurate balance of $0.00.
kristin briere
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Moschetto
|
First Impressions
Rating:
4.0
Most interactions were good and helpful. Busy facility.
Julie Brown
|
Overall Experience
Rating:
4.0
None.
Gary Domian
|
Overall Experience
Rating:
1.0
Me stuff was stolen not helpful at all I will never use Uhaul again
tammy barnaby
|
Overall Experience
Rating:
5.0
The manager and employees at this u-haul were always friendly and helpful!
BRIANA Soucy
|
Overall Experience
Rating:
5.0
Everyone was always friendly and helpful anytime we had to go in to the store.
INGA GRIFFITH
|
Overall Experience
Rating:
5.0
Was a great experience. Just as with renting vehicles here the staff done a great job taking care of me. Property was very well maintained and key card access was a plus.
Daniel Green
|
Overall Experience
Rating:
4.0
none
sandra libby
|
Overall Experience
Rating:
1.0
You did not have the truck I ordered in stock and they U-boxes were not ready for us at the time promised, even though I called to confirm the day before. Very understaffed as well.