Customer Reviews for U-Haul Moving & Storage of Tiffany Springs

Rating:

4.0

Very busy location and had to just drop off and get receipt emailed.

Rating:

3.0

Very frustrating that optional insurance was added but could not be removed. In fact, that was not even asked by the individual or the computer.

Rating:

5.0

I am happy for choosing uhaul.

Rating:

2.0

Parking lot is a joke. Genuinely an awful design. After I paid, I was handed my key and was told to find the truck on my own, amongst the sea of other trucks. It was backed in behind another truck and the directions given to me were “it’s down to the left” wtf kind of service is that? Every other time I’ve used u haul they put the equipment in the back and pull the truck up for you. Not these girls, though! They were busy complaining about being tired and how some guy had a good night last night. Not really things you should talk about in front of customers.

Rating:

5.0

Friendly service. Did not try and sell me things that I didn’t need, which was great as a first time renter. Told me about the free month of storage promotion. Was forthcoming about any potential wear items on the trailer we rented. Offered advice on loading/unloading the vehicle from the trailer. Inside the lobby was very clean as well. A+

Rating:

5.0

Very helpful staff. Affordable and was a very good experience. Thank you.

Rating:

5.0

I was not told that I had to pay insurance on my trailer when I spoke with representative on the phone Upon my arrival to pick up the truck and trailer, I had to pay $30 insurance which cut into my gas for truck to get to my destination. This caused inconvenience for me with my funds

Rating:

4.0

The lady that came out to check in my truck was very nice and personable.

Rating:

3.0

We had reserved a 20ft truck & they only had a 26ft truck available. We intentionally reserved the 20ft due to the location of where we were moving to. Representative told us manager was going to be informed, and would consider a discount of some sort, since the truck we reserved was not available. Thank you,

Rating:

5.0

Nothing. Staff was great and friendly. Well trained

Rating:

5.0

Upon returning the equipment, I went to the Uhaul app to check the trailer back in. Turns out there is no clearly marked way to return your equipment in the app. No other ways of checking in are given besides the app, paperwork doesn’t mention the Uhaul website. I wouldn’t complain except I was charged an extra $20 for not checking it in myself. Seems quite ridiculous to charge someone extra money for a service they are supposed to be able to do but isn’t explained. Thankfully you have an amazing team at the Prarie View road location here in Kansas City that took the time to help me figure everything out

Rating:

4.0

less rusty truck

Rating:

5.0

Lilly was very helpful. I am not sure what the other young lady’s names was however she has long brown hair. Both of these ladies were helpful and I had both of them made this experience smooth.

Rating:

1.0

Awful experience. We won’t use U-Haul anymore after this. We booked our rental 2 weeks in advance. Less than 24hrs before pickup time, they called to say they wouldn’t have a truck available at our location and we would have to pickup 20+ minutes away. When we arrived at said new location, they told my husband they also didn’t have a dolly for us…which was part of our rental. They claimed we checked a box agreeing that we’d receive a call by 5pm the day before to confirm the rental items would be available. Due to this, we’re not eligible for any compensation for this “inconvenience” because they called us at 4:30. They claimed they didn’t have the vehicle or dolly we needed because it was a “busy rental weekend”. When we mentioned that we made this reservation over 2 weeks ago, they said local driving is booked the day before (?)…so how did we have a reservation for them to “call to confirm” if we can’t book until the day before? When we asked why they wouldn’t plan ahead to have our truck at the correct location when booking 2 week ahead, they said they don’t drive the trucks…it’s dependent on where the renters drop off… I couldn’t find anything in their renter’s agreement or anywhere else that confirms what they said about the apparent box we checked. Even if this is true and that truly is the policy, it’s a terrible one that really doesn’t produce a positive experience for a customer. Moves are planned far in advance. To not have the equipment and find that out the night before is highly inconvenient. Unless you can rectify this with a refund, we’ll continue with leaving this similar review on all platforms as, thus far, they have been completely unwilling to work with us and absolutely did not meet our needs.

Rating:

5.0

Thanks for making my experience so easy! And the staff was very helpful and friendly.

Rating:

5.0

Great customer service

Rating:

5.0

Very friendly people here.

Rating:

5.0

Drop off location in KC was top notch...the GM there helped with my paperwork as there were a couple missing pieces needed.

Rating:

3.0

Couldn’t get the large door to open automatically to wheel my items in. Had to gain access through a large bulky door and hold it open while I pushed the cart in. Really not convenient and made the move twice as hard. Additionally, there were three carts available and they were in use by one family. So, it took longer, again, to move than expected. Not a good experience, so far.

Rating:

5.0

I ran into an issue with the truck and then later with billing, and the rep handled the issues like a pro and even made it right with a small, but meaningful, discount. Stuff happens, but I was very satisfied with how the staff handled it.

Rating:

4.0

Check trailers for leaks. All my belongings got wet. The purpose of renting the enclosed trailer was to keep my stuff dry. Staff was courteous and got us in and out quickly.

Rating:

3.0

Was told 3/4 of a tank and I got to the truck I had 5/8 tank. I told the one employee that had came out and he was its just a little under no big deal. I said really and he was hey to another employee and took off. They also placed my move at 188 miles when it was 12 miles from the pickup to move house. Then 191 to new house. Then 15 to drop off. I was 37 miles over and was going to becharged for it at $1 a mile. My drop off disputed it and got me taken care of.

Rating:

4.0

My unit had a water leak in it and a few things were destroyed. I sent the manager photos, but I never heard anything. Other than that, it was a good experience

Rating:

5.0

There wasn't enough staff but the ones working were working very hard and doing a very good job.

Rating:

5.0

The check out and the check in were very easy. The ladies were great!!

Rating:

1.0

Trailer was not pmed correctly I had to work on the trailer to get the brakes working

Rating:

5.0

All employees were kind considerate and professional all the way. Andy has always treated me more than fair and Tiffany springs location is where I’ll always trade!!!!!!!

Rating:

5.0

The parking is a little rough! It must have been changed recently! That I didn’t like very much! Other than that everything was great! The gentleman that helped me with my rental was very helpful and on his game! Thank You!

Rating:

5.0

Polite, quick and efficient. Great Service.

Rating:

5.0

Windshield had a Crack, maybe from all the hail storms overnight. Otherwise, the van performed great with great including cruise control.

Rating:

4.0

The man behind the counter was super rude!

Rating:

5.0

Truck needed an alignment

Rating:

5.0

Andy is top notch in customer service and very educational on the trailers and hook ups I would definitely come round from him again

Rating:

5.0

Drop off was quick and smooth.

Rating:

5.0

I missed the part in the confirmation email to expect up to 3 hours and he didn't realize I was waiting so there was a little frustration at the beginning from both of us. He was respectful and helpful through it all though. Thankfully they didn't have a lot of business this particular morning so he was able to finish in 1 hour. My only suggestions for improvement is to make it more evident to the staff that the appt is wait vs dropoff. And when the confirmation text is sent to the customer, use that dropoff/wait flag to determine what wording is used. I had also received a phone call confirming the reservation and they didn't mention the time frame either.

Rating:

5.0

Good service. Staff was courteous and helpful.

Rating:

5.0

The young woman that took care of me was very knowledgeable and did a great job.

Rating:

3.0

The leaf spring on the car trailer snapped in half on the second of a three day journey. Clearly this was inspected and caused a huge delay. Luckily no other damage occured.

Rating:

2.0

Get better help. I’m hard of hearing and when an employee asked me a question I politely said I couldn’t hear him. He yelled the question again, sarcastically. I, also, noticed the mileage had been padded. The young lady with enough shrapnel jewelry in her face to scare any child didn’t understand my eyes don’t lie and wanted pictures to prove my claim. I was humiliated and embarrassed. I won’t be back.

Rating:

5.0

Trailer lights worked initially but failed en route to TX.

Rating:

2.0

This location is very restrictive. First, the size reserved was unavailable upon arrival. Second, the person helping us was very accommodating, but could not provide us with a unit to put our belongings in. The elevator is way to small for people to use with sofas and larger objects. This should be made aware when checking into location by staff.

Rating:

5.0

Great Staff! Helpful to get the trailer unhooked and on our way quickly!

Rating:

5.0

GREAT LOCATION AND STAFF, I'll BE BACK NEXT TIME.

Rating:

5.0

Oh my gosh~~~~ Victoria went above and beyond expectations! Seriously I had a rental car and had now to rent a truck she was preparing to leave work and heard of my dilemma and offered to drive to airport so I could drop off car and take truck as it was only me. She IS such an incredible team member of U-Haul. She even extended her kind help as my bins were taken from the trucking company I ordered and they left the furniture. I was in shock and distraught Victoria helped me with the police and my banking where my money was taken. She made certain I was in a safe placed hotel. Suggesting I had not processes this stuff yet to sleep on it and drive during the day light. I am so glad I did as I had forgotten my luggage at the front desk of hotel lobby~ it was only when I went to change into my pajamas the I realized I had left my luggage down at front desk. Victoria also lent me a phone charger as I had forgot to bring one with me. Victoria is a kind, considerate, outstanding human being to have taken on such a huge selfless act of dedication to human kindness ~ humanity! Thank you Victoria!! I was in such a place to where help was needed so badly. I can not even begin to know how to express my gratitude !! Just know I’m doused in gratitude! Much love to this beautiful soul!! Thank you, thank you!!!!🫶🫶🫶🪄✨😊

Rating:

3.0

The app did not work at all. I had chosen the mobile option and tried several time to start the rental and ended up having to go to the staff inside and redo all of it again. Tried to return the truck and same thing, staff had to come and do the return for me. Staff were helpful, though I had to go all the way to the back of the property to get my truck, would have liked the truck to have been up front for me. Quarter tank of gas...seriously?

Rating:

2.0

I was assigned a truck with an unacceptable tire sidewall gash. Several hours later had a different truck from a separate location whose windshield washer didn't work. The return location said this should have also disqualified this truck. I drove it 2000 miles through alot of mountains and it was very not ideal.

Rating:

1.0

Being charged for double the gas and being charged a cleaning fee for a hanger and small debris . U-Haul forgot the dolly and had to go all the way back to the airport and pick it up

Rating:

5.0

Beyond Blessed andIl was treated with much respect and I thank Jesus for all of the staff including the one in the corner in blue+++ praying for all..thank you again. Proverbs 3:5).

Rating:

5.0

Very professional and pleasant to rent from. Great Experience.

Rating:

5.0

Victoria Stattelman Gozalez was particularly helpful and gracious!

Rating:

5.0

The U Haul app is not always reliable. If the app is being pushed and customers are being penalized for not using electronic means (app) to return equipment, the app should be optimized so that is is working at its best.

Rating:

5.0

Lady helping with the return was nice, patient and professional.

Rating:

5.0

Ms. Lillie checked me in for my uhaul truck rental and she was superb! She was friendly and professional, a great balance! She was informative and helpful which made the truck rental process seamless! I have used this location multiple times, and I have yet to receive poor service. They have created in me a RAVING FAN! There were two other folks with her, that did not assist me personally, but greeted me, and were just as friendly and welcoming as Lillie. In closing, let me add, that my arrival time was near closing, and still they gave me supreme customer service, answering thoroughly all of my questions, and never rushing me. Respectfully,

Rating:

1.0

I didn't like the service, the transportation was dirty with dog feces and they gave me the truck with half of gas and made me pay for the full tank and they were not friendly at all

Rating:

5.0

Very thankful to U-Haul and the Staff. The patience and their respect.

Rating:

5.0

Staff was very friendly and helpful, easy process

Rating:

5.0

I do not want to rate this location negatively - they were great but as far as UHaul in general - NOT POOR- TERRIBLE. I lost an hour of a very busy moving day due to your online check in .I was forced to pick the truck up at a different location because I was unable to pick up the truck via the online check in. We had people waiting at my home to help with the move. They had to wait because of YOU.I would have gladly have input my drivers license before but your system wouldn't allow me to until I was at the pickup location. This is fact. I did not download the app nor should I have to. I was on the web version. Each of the 17 times that I attempted to upload my pictures the page would send me back to the beginning. It was TERRIBLE. I will never use UHaul again. Also - The truck was supposed to have been discounted to $29.99. Add 50 miles. I wouldn't have had to drive 50 miles but since I had to go out of my way to a different location from where I had reserved the truck from that added roughly 15 miles onto the truck. Add 30 for gas because it was so late in the day that I simply did not have time to get gas. If I would have had the hour (and a half if you add the time that it took me to drive to another Uhaul location and get another truck) I would have been able to put the 1/4 tank of gas in. I ended up paying $153. I'm doing the math here and it simply doesn't make sense. Your service is awful. The only saving grace was the woman at the Prairie View location who was able to empathize with me and make me feel better. UHAUL SUCKS is my new mantra. My son is moving next month. We will be using another truck rental company.

Rating:

3.0

I will use this location again bc it is convenient. However, I was given the truck on empty and told it was 1/8. I took a picture and I had to go straight to the gas station because I was worried I would run out of gas. I had to put $20 in it to even get it close to 1/4. I did get a $9 fuel discount. The signage is confusing for pickup vs returning. I said no to the equipment being clean and well-maintained, it was clean, but the gas situation. made me say no. Overall, it wasn’t a terrible experience, I was absolutely frustrated with the gas situation and felt blown off when I asked and was told we don’t keep gas in the truck.Smh

Rating:

4.0

Well I have a storage unit there and I needed to move some stuff from another storage unit across town, How convenient to get a little 10" truck pick up and drop off. This place is now my Go to Rental shop

Rating:

2.0

The customer service at this location was awful. It took an hour to pick up the truck. They blamed it on the slow computer system. But managed to check out five other people while they were working on mine. They kept going back-and-forth between customers instead of just finishing with the custom they were helping. And then the license tag didn’t match but they had sent me. And instead of taking care of it. They went outside and started cleaning a U-Haul that was in the parking lot. And told me that I would have to wait because there were only two of them there.

Rating:

3.0

I had to get all the way up to the counter before anyone would say may I help you even though all the other employees were just standing around in their overalls staring at me no one at all was helpful or informative it was an absolute joke

Rating:

3.0

Despite checking in on line, I had to wait over 30 minutes for paperwork to be completed and equipment to be found by staff.

Rating:

1.0

I have rented from U-Haul probably close to 100 times in my life. Of all the locations I have used, over the entire US, I have to say that the personnel attitudes and demeanor and attention to customers is the worst I have ever seen. I rented a utility van today, and equipment was fine, no complaints there. My complaints are all with the staff at this location. 1st -upon arrival, the person that came to the front desk, barely looked my direction, mumbled, and then proceeded to help me. During the entire transaction with me, she was on a personal phone call. She completed my rental just fine, but I felt like I was a bother to be there. Upon checking in in the evening (it was only a 4 hour rental), the person that checked me in and the person next to him were on the their personal cell phones. I'm not sure what one was doing, but the one that helped me directly was having a personal phone call, on speaker phone, with his family or something. The noise in the background on his personal phone was so loud, I couldn't hear him discuss my final bill. When I asked him why he was on the call, he said it was a very important call. I understand needing to make or take personal calls during work, but again, I seemed to be a nuisance, rather than a valued customer. Even though the location in Liberty is further from my house, I will be renting from there in the future, every time I have rented there, I am greeted with a smile, I feel glad I rented there, and the employees act happy to be working. This NW Prairie View location makes you feel like they would rather you weren't there.

Rating:

5.0

All the people megan and the young man were exceptionally fantastic polite ,and megan was fantastic .

Rating:

5.0

Andy had at least 3 customers in the office Saturday. He handled each h one of us in a multi tasking fashion. He's a good manager. Treated all of us like we were most important.

Rating:

5.0

All of your staff where helpful and friendly as well as the building was very clean and not dusty no oder smells

Rating:

5.0

Just moved in but I’m impressed with the facilities. Grateful for the courtesy carts! Only thing I’d change is more time for the elevator doors. There are 3 and you don’t know which one is going to open. If your cart is in the wrong position, the door closes before you can stop it. Frustrating!!

Rating:

5.0

All the except the incident with the elevator, everything was OK with U-Haul

Rating:

5.0

Lilly Ann was exceptional and while I waited for my movers for about an hour, the cute male attendant was so kind and checked to see if I was ok! Considering what I was going through, this young man was also exceptional! God bless them both!

Rating:

3.0

Access didn’t work changed code still didn’t work

Rating:

1.0

My reservation for storage was lost in facilities computer system. I showed them my reservation number and they still could not find. A unit large enough to handle my storage in a heated location was not available. I had to take a larger unit than required in a non- heated location so I could unload my possessions and return U-Haul truck. I had to sort through and remove my liquid items that would freeze and make other arrangements for storing these items. I am seeking relief from you for this terrible treatment with this facility. Please call and discuss this issue with me, as I am very upset at your lack of performance!

Rating:

5.0

For some reason this morning because of the snowing last night, the window and the mirrors on the truck were covered. I started the truck and when I got out of the vehicle the door shut but locked automatically. I didn’t understand it but I called and they came to help me they were there and a half an hour. It was a lot of money to did I have to pay for it. I wasn’t ready for that that was. The first time that the door locked automatically and I didn’t understand it but you were there to help and I think you with all my heart.

Rating:

3.0

I have not heard from you in awhile , but I'm not sure if I can ever get a good feeling for your company ever again:!! Did you have a good time in taking my personal 💻 things. Cooper, Ricky

Rating:

5.0

Great staff

Rating:

4.0

Need more employees. Waited 30 minutes to check out. All employees were very nice.

Rating:

5.0

Everyone was so nice. Great place.

Rating:

3.0

This was a remodel of a old hotel. They have been a storage facility for quite a long time in that location. And the elevator has never worked. That is the reason I moved my stuff out.

Rating:

3.0

The elevators did not work, the back card reader was faulty.

Rating:

5.0

Thank you Andy for the grace of one morning extra, so that I didn’t have to pay for another entire month of rent. Much appreciated!!!

Rating:

2.0

The elevator was out of order the day I moved in and was still out of order the day I moved out marking it very inconvenient having to haul items back and forth on the stairs and the the very last step on the bottom stairs to the exit was missing and I almost twisted my foot cause I stepped down hard thinking it was a step there and the stairwell is not lit very well.

Rating:

5.0

They need to fix elevators the only thing that sucked carrying the stuff up a flight of stairs when is much is horrible but staff was super friendly

Rating:

5.0

Really appreciate the associates that helped me out

Rating:

4.0

Units not acsessable

Rating:

4.0

Storage units not accessable.

Rating:

1.0

The office staff was rude and acted as if they were doing me a favor even though I was the customer. They did not go above and beyond to ensure that my experience was 5-star. They were not willing to assist me with clearing out the remaining of my Mom's items left in storage just to incur fees before closing the account when I clearly advised them of the situation.

Rating:

4.0

I especially liked the ability to leave used cardboard boxes at the facility.

Rating:

5.0

The General Manager was Awesome

Rating:

3.0

Too bad the elevators didn't come down to the first floor. I may have stayed there longer.

Rating:

5.0

I can not remember the name of the sweet girl who assisted me, but she had very short, buzzed hair and she was so kind. She helped me with all of my needs and made sure I was well taken care of. She made a difference in my day and I hope you tell her how wonderful she is.

Rating:

5.0

Appreciate members of your team; very helpful.

Rating:

1.0

The elevators don’t work and they do very little to compensate you for it.. the staff is also very unprofessional walking around on the phone instead of helping customers

Rating:

5.0

Very helpful and friendly. They went above and beyond for accommodating me with my needs!

Rating:

2.0

Communication was horrible until things got in the last-minute and the manager at the Tiffany Springs location absolutely disrespectful and belittling. The staff outside of him were professional though. I honestly hate that I chose that location and uhaul all together for my storage. I may not have ended my terms with them in the best manor but honestly after the process I had with them followed with the grand finally unprofessional conversation (or lack of) that I had with the manager, I was sadly just over it in total. I will say that the facility as far as the units were clean and again the staff were professional once you did get them on the phone but thinking of the manager and his conduct frustrates me till this moment.

Rating:

5.0

All the staff were very friendly, and helpful! Awesome people to work with and kind……😊

Rating:

2.0

It sure would have helped our moving in experience if the elevators worked. Hopefully we won't have to stay there for more than a year.

Rating:

3.0

The elevator is broke, need to get it fixed ASAP.

Rating:

3.0

Cleanliness was a problem. People left trash, soiled carpet in the hallways.

Rating:

3.0

The staff were very helpful and kind. The facility itself needs improvement, starting with elevators. It was explained prior to reserving that the elevators were being renovated. I decided to continue because the apartment I was living out off was literally across the street from the facility. Convenience kept my business. Transporting into storage was twice as hard without elevators.

Rating:

4.0

The ladies staff are super nice!! I wld recommend anyone to use their services! Just one negative thing; its the elevator it wasn’t working. We had to use stairs back n forth for our moving experience.

Rating:

4.0

Would have been excellent if the elevator worked

Rating:

4.0

The only thing was when asked if they had a bigger unit, they did on the 2nd floor. I asked if they had an elevator to use, no not at this time it wasn’t for use for the customers at this time. We would have to bring our items up the steps. But the General Manager was very helpful even though he was very busy.

Rating:

5.0

Andy is the best manager in the uhaul

Rating:

5.0

All the people I worked with were great. I had contact with three people and they all worked very hard.

Rating:

5.0

Friendly and very helpful

Rating:

4.0

The only hiccup I had was when I went to return the truck and unpack into storage, there was construction blocking the particular storage unit. Therefore, we weren't able to unpack that day. However, the staff accommodated time for me to unpack the next day while construction was still occurring. The staff was very nice, and accommodating.

Rating:

4.0

Access hours could be more liberal!

Rating:

5.0

Andy is very good manager he help us

Rating:

2.0

Rented a 5x5x9 however there is a huge pylon in the middle of the unit so it is not what it is advertised as. It is much smaller cause the pylon is taking up a 1/4 of the space

Rating:

5.0

Andy was very personable and helpful. Great customer service. Easy access to storage unit.

Rating:

5.0

Thank You for being a Great Company. We had hired a moving company and they never showed up. I would recommend U-Haul every day of the week. Warning ⚠️ to anyone moving please consider U-Haul. Do not trust American Van Lines LLC.

Rating:

5.0

Perfect, thanks! Great staff!!!!