Terrible experience
RoseMary Del Los Santos- Texas TX
- San Antonio
- 78227
Customer Reviews for U-Haul Moving & Storage of Valley Hi
(On Hwy 90 W access road inside Loop 410, Passing Security Service Bank and Club Fuego)
Services at this Location:
Contact Us
7747 Hwy 90 WSan Antonio, TX 78227
(On Hwy 90 W access road inside Loop 410, Passing Security Service Bank and Club Fuego)
Services at this Location:
Office Hours
- Mon-Thur: 7 am–7 pm
- Fri: 7 am–8 pm
- Sat: 7 am–7 pm
- Sun: 9 am–5 pm
- Free towing inspection
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Keisha Carter- Rating:
- 5.0
Very friendly
Danny Marcus- Rating:
- 5.0
N/A
Octavio Elias- Rating:
- 5.0
Customer did not leave a comment.
CARLOS NOEL- Rating:
- 5.0
Customer did not leave a comment.
Magda Trevino- Rating:
- 5.0
only found one passenger side back bumper on transport to be broken off during pick up
abel cabello- Rating:
- 4.0
My van had a big torn drivers seat with duck tape that was shredded to cover it, the sun visor on the drivers side is broken and also in the cab was taco bell wrappings/ trash..
torrance sephus- Rating:
- 5.0
Everything was so fast and convenient. Extremely clean facility. I loved it
lydia cruz- Rating:
- 3.0
Customer did not leave a comment.
Roland Cuellar- Rating:
- 5.0
Customer did not leave a comment.
Fransisco Alverez- Rating:
- 5.0
Customer did not leave a comment.
ROGER KREBS- Rating:
- 5.0
Customer did not leave a comment.
Juan Aguirre- Rating:
- 1.0
They treat me really bad
DANIEL GUZMAN- Rating:
- 5.0
None at this time!
SANDRA SCOTT- Rating:
- 4.0
Ensure that the location is fully staffed at opening. My installed was delayed getting to my installation. Because of lack of staff, he had to wait on customers at the counter.
PAUL FLYNN- Rating:
- 5.0
Customer did not leave a comment.
Chris Casarez- Rating:
- 4.0
I never got the dolly I ordered
Kyle Hall- Rating:
- 5.0
Qiuick and easy
Martin king- Rating:
- 5.0
Customer did not leave a comment.
Eric Stahl- Rating:
- 5.0
Customer did not leave a comment.
Steven Moore- Rating:
- 4.0
Customer did not leave a comment.
Baron hooper- Rating:
- 5.0
Customer did not leave a comment.
wanda medrano- Rating:
- 5.0
Keep up the good work with the friendly employees thank you
ISAAC RODRIGUEZ- Rating:
- 5.0
Customer did not leave a comment.
David Zuniga- Rating:
- 5.0
Customer did not leave a comment.
emilio hernandez- Rating:
- 5.0
Appreciated customer service representative’s efficiency and knowledge.
Maria Garza- Rating:
- 5.0
Very friendly and went over all my additional costs due to an error in NM. I was upset that my charges were incorrect and hope uhaul can assist me.
Victoria Urvanejo- Rating:
- 5.0
Customer did not leave a comment.
Jeremy Botello- Rating:
- 4.0
The staff was very helpful and professional!
adam gore- Rating:
- 5.0
For improvement you need to explain to Tasha to assist the customers web sites customers need support on. After I explained that U-Haul company does not need employees that do not want to support customers and I was going to talk to her manager. She started to support me as a customer. But she was continuously saying I can not support with the web site that I needed to take care of it self. Please have a talk to her on this subject. Thank you Talk to Tasha and ask her she needs to learn to support customers on how to get the web sites for U-Haul on the customers cell phone.
reynaldo sierra- Rating:
- 5.0
Na
Christina Barraza- Rating:
- 5.0
Very friendly, even after I asked them where I park the haul.
Edward Avalos- Rating:
- 5.0
Customer did not leave a comment.
Robert Delagarza- Rating:
- 5.0
Excellent 💯👍
Adjowa Kodjo- Rating:
- 5.0
The attendant did all of my check in for me. I was out in 5 minutes.
Jeff Langedyke- Rating:
- 5.0
Nothing, was very pleased with all, equipment, service and staff
Fabian Elizondo- Rating:
- 4.0
Customer did not leave a comment.
MIchael Green- Rating:
- 5.0
Always great service
EDUARDO ORTEGA- Rating:
- 5.0
The people working there on Sunday were very helpful and polite. Would recommend this location to everyone
John Prokop- Rating:
- 5.0
Customer did not leave a comment.
Greg Burbank- Rating:
- 4.0
Customer did not leave a comment.
Monica Vasqez- Rating:
- 5.0
Customer did not leave a comment.
JOSE GARCIA- Rating:
- 5.0
Customer did not leave a comment.
Dawn Waterman- Rating:
- 4.0
Would have given it an excellent but the junior employee had an attitude. Not with me but with his supervisor, the supervisor was much more understanding in dealing with the employee than I would have been. The supervisor was also helpful after I turned in the trailer in showing me the trucks for rent and what they included even getting a key and showing me the interior so I could make a judgement on how comfortable it would be for my next move. He also gave me an approximate price which was more than I anticipated but I understand he doesn't set the prices. Again the supervisor was very professional and helpful and I would be more than willing to do business with him again. I would not work with the junior employee again.
Kenneth Williams- Rating:
- 5.0
Customer did not leave a comment.
LAWRENCE JONES- Rating:
- 5.0
Customer did not leave a comment.
Israel Cancel- Rating:
- 4.0
Customer did not leave a comment.
Mercedes Hanson- Rating:
- 5.0
Customer did not leave a comment.
Tom Lucek- Rating:
- 5.0
Customer did not leave a comment.
Patrick Trevino- Rating:
- 5.0
The best location I’ve used yet….. gave more rental info than all the other locations
DEBORAH JOHNSON- Rating:
- 5.0
Customer did not leave a comment.
charles reilly- Rating:
- 5.0
Customer did not leave a comment.
Jimmy Parr- Rating:
- 5.0
Easy and efficient drop off.
TRAVIS BEYEA- Rating:
- 5.0
Customer did not leave a comment.
Brian Collins- Rating:
- 5.0
Good service
Josue Lugo- Rating:
- 5.0
Customer did not leave a comment.
Carah Porter- Rating:
- 4.0
Customer did not leave a comment.
Scott Triche- Rating:
- 5.0
Already recommended yall to a friend who is moving. Thanks for the outstanding support and the freebie used boxes!
GREGORY BUTCHER- Rating:
- 5.0
Customer did not leave a comment.
Julian Rosas- Rating:
- 5.0
Great service
jorge garcia- Rating:
- 3.0
Customer did not leave a comment.
Tommy Flores- Rating:
- 5.0
Customer did not leave a comment.
JACKIE FELTMAN- Rating:
- 5.0
Customer did not leave a comment.
Jose Cisneros- Rating:
- 4.0
The associate that helped us was very helpful.Some retailers should visit your location and have your sales people train them for maybe 1 day,service is what make a business prosper.Satisfied with all and will keep returning.Jerry
Jerry Moya- Rating:
- 4.0
Customer did not leave a comment.
Carlos Salazar- Rating:
- 5.0
Customer did not leave a comment.
Genesis Rodriguez- Rating:
- 5.0
Customer did not leave a comment.
Luis Garcia- Rating:
- 5.0
Angela
Angela Perez- Rating:
- 5.0
Customer did not leave a comment.
John Roberts- Rating:
- 1.0
Customer did not leave a comment.
MARIA RAMIREZ- Rating:
- 5.0
Perfect
laura smith- Rating:
- 3.0
Customer did not leave a comment.
andrew madison- Rating:
- 5.0
Everything was well organized
Mark Mata- Rating:
- 5.0
Customer did not leave a comment.
rachel zamarriea- Rating:
- 5.0
Doing well already
Jaime Herrejon- Rating:
- 5.0
Customer did not leave a comment.
Mary Velazques- Rating:
- 5.0
Customer did not leave a comment.
RAE CULBERT- Rating:
- 3.0
Customer did not leave a comment.
Chad Pauls- Rating:
- 5.0
Reservation only took a few minutes, pickup only took a few minutes, and returning equipment was fast and simple as well!
Jeremiah Rawls- Rating:
- 5.0
Customer did not leave a comment.
Laura Spray- Rating:
- 5.0
Customer did not leave a comment.
EDUARDO ORTEGA- Rating:
- 4.0
Customer did not leave a comment.
John Kobald- Rating:
- 4.0
Customer did not leave a comment.
Nefdiel Rodriguez- Rating:
- 5.0
The lady who helped me and my family has very good customer service. She was very kind and helpful
Angelica Cruz- Rating:
- 5.0
Customer did not leave a comment.
craig harrison- Rating:
- 5.0
Customer did not leave a comment.
Clifton Tillmon- Rating:
- 5.0
Customer did not leave a comment.
Mayra Smith- Rating:
- 5.0
Customer did not leave a comment.
martin andrade- Rating:
- 5.0
It was a clean organized facility no issues and greeted us as we entered
Marcus Piper- Rating:
- 5.0
Customer did not leave a comment.
Allen Steward- Rating:
- 4.0
Customer did not leave a comment.
Greg Dehoyos- Rating:
- 5.0
Customer did not leave a comment.
Gary Seale- Rating:
- 5.0
Customer did not leave a comment.
Gary Seale- Rating:
- 5.0
Customer did not leave a comment.
Ivan Reyes- Rating:
- 5.0
Customer did not leave a comment.
Raymond Chapa- Rating:
- 5.0
Customer did not leave a comment.
Bianca Olvera- Rating:
- 5.0
Customer did not leave a comment.
Rosalinda Ortiz- Rating:
- 5.0
Customer did not leave a comment.
Roxanna Ramirez- Rating:
- 5.0
Staff was both friendly and helpful with suggestions. Very clean facility.
Deborah Willborn- Rating:
- 1.0
I received a call from one of the supervisors stating I was behind on my payments and all our things were going to auction then 2 months said if you want your things you can come get them at NO COST due to us having to relocate. I told them I would need 48hrs to rent a truck and I would be there they agreed and said they would call me with a time and date . That never happened , not only did we lose our furniture pictures adoption papers but all of my NAVY documents, I'm retired NAVY and all of my things I have collected for over 23yrs is now gone somewhere and no one can give me any answers these items CANNOT BE REPLACED , I just want our things back , can anyone help me ???
steven hinton | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Darlene Hays | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
jessica spradley | Overall Experience- Rating:
- 3.0
extremely slow process in store/understaffed
josh kiefer | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
DELFINA GOMEZ | Overall Experience- Rating:
- 5.0
Thank you for all your concerns and help
REBECCA HELMS | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
REBECCA HELMS | Overall Experience- Rating:
- 5.0
Just want to say thank you to Joe he helped me out so much I greatly appreciate what he did..
desarae adams | Overall Experience- Rating:
- 3.0
Lamebrain
LORI GORHAM | First Impressions- Rating:
- 5.0
Truck very clean-operated well. Nice to see U-Haul upgrading there equipment. Contacted U-Haul in SanAtonio and the clerk was so helpful and a pleasure to speak with. Answered all questions. Thanks,
Jorge Perez | First ImpressionsAdditional Services at this Location
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