Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The uhaul app kept freezing and had to re-due pictures
MANUEL C
Rating:
5.0
Customer did not leave a comment.
Marcela T
Rating:
1.0
I was charges $170 for 23 hours
Mitchel F
Rating:
4.0
Everything worked out great 👍. This location did a good job 👏.
dee R
Rating:
1.0
Customer did not leave a comment.
Azucena S
Rating:
1.0
Customer did not leave a comment.
Azucena S
Rating:
5.0
Very helpful 👌 staff. I would definitely use this facility again for all my moving its storage needs...
Che C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
RUDY D
Rating:
1.0
Truck smelled of cigarette smoke was not fully cleaned as in vacuum, truck broke down and it had to be towed to the storage facility and caused my family and I a major inconvenience.
ANCIL M
Rating:
5.0
Charles was great
Jeffrey P
Rating:
5.0
Customer did not leave a comment.
Marcela T
Rating:
5.0
More welcoming and Friendly customer service
Rajesh P
Rating:
5.0
Customer did not leave a comment.
ALLEN P
Rating:
5.0
Customer did not leave a comment.
ana p
Rating:
5.0
Customer did not leave a comment.
Cynthia S
Rating:
3.0
Customer did not leave a comment.
ELIZABETH K
Rating:
3.0
Sucks having an upstairs storage unit. Was not aware until i arrived.
ELIZABETH K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda M
Rating:
4.0
Customer did not leave a comment.
bobbi u
Rating:
5.0
Would recommend storage and moving of this company to anybody.
Che C
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Albert D
Rating:
5.0
Great fast service
Cory B
Rating:
5.0
Well…that when the vehicle is returned that they have gas. Mine was on empty. I put gas as soon as I could. I did have a wonderful experience everyone was very kind and friendly. I did get reimbursed for having the gas more than full. I appreciate it that. I definitely would recommend this UHaul to friends and family.
Carmen C
Rating:
5.0
Really easy hassle free went to 2 other locations one by mistake to return they were nice as well then the return location was friendly as well.
Sallie J
Rating:
5.0
Customer did not leave a comment.
Juan G
Rating:
5.0
Good service at the counter top. Damien C Makes the effort to give a 5 stars services.
Jose G
Rating:
4.0
The trailer was very dirty with trash debris all over and smelled terrible
efrain L
Rating:
5.0
I have used this location for years. Today’s rental was a double axle trailer. Brakes were over adjusted and the trailer will buckle every time I hit the brakes sadly started after closing hours. Was not able to use the trailer properly for what I wanted went took it back the next day after work.
Gabriel V
Rating:
5.0
I have my rental unit at the location on Palmdale Road but I found this one is much bigger and better for when I rent a truck. Excellent location very friendly people.
Thomas D
Rating:
5.0
Customer did not leave a comment.
Deeborah H
Rating:
5.0
Truck was dirty, and engine light was on. Employee’s were amazing.
robin r
Rating:
5.0
Awesome staff. Edwin is so cool 😎
Cynthia W
Rating:
5.0
Customer did not leave a comment.
EDUARDO C
Rating:
2.0
I am a long time frequent storage renter
The only bone I have to pick with my site of storage is that often times outside of the facility there’s a lot of trash. Most of it has been blown in by the wind however, it does look pretty messy and not consistent with most U-Haul that I’ve been to, Edwin, the site manager Has been very helpful and respectful and eager to help the clients. I do appreciate his efforts.
Gabriel M
|
Overall Experience
Rating:
5.0
Thank you 😊
Maria A
Rating:
5.0
Thansk
Patrick V
Rating:
4.0
none at this time
Miguel. A
Rating:
5.0
Checking in and out was easy as always with U-Haul. Trucks and equipment are always in working order. I have rented from U-Haul for most of my moves in town and out of state. The staff are always friendly and professional. They usually are ready to assist you in loading boxes and in-store items.
Perry B
Rating:
5.0
Customer did not leave a comment.
Michael G
Rating:
5.0
Customer did not leave a comment.
Elida C
Rating:
1.0
Sat on the side of the interstate highway for over 4 hours with a broken down U-Haul. I’m extremely just overwhelmed with the experience.
David S
Rating:
3.0
Customer did not leave a comment.
Josh E
Rating:
2.0
Wouldn't leave the office to show a woman how to operate the truck. Did not have the van that was requested.
Nancy B
Rating:
5.0
Customer did not leave a comment.
Christopher H
Rating:
4.0
Customer did not leave a comment.
Tracy D
Rating:
5.0
Awesome
melvin S
|
Overall Experience
Rating:
3.0
People skills...first impression. The cashier had the most unpleasant attitude as far as being the only person working.
Carlton B
Rating:
5.0
Improve the call center knowledge I called to extend my rental asked for an additional 150 miles he said ok paid another 100 dollars finally returned my rental and was charged an additional 70 for miles even though I stayed under the 300 miles that I already prepaid according to the rep at uhual you can't prepay for miles so what was I charged for??????? Over 300 dollars for 3 day rental what happened to the 19.95 rental?????????
John J
Rating:
5.0
Customer did not leave a comment.
Sonya S
Rating:
5.0
You people are very kind and curious and knowledgeable. Looking forward to renting from them again.
Major L
Rating:
4.0
The truck was covered with mud from the last rental… needed a truck wash.
Larry D
Rating:
5.0
They did excellent! After a scheduled appointment was unable to occur (scheduled with central employee not Victorville) they provided quick but thorough service even helped with bike rack install and loaded e-bike, thathelp was greatly appreciated, thank you!
Dale S
Rating:
1.0
Customer did not leave a comment.
Catalina A
Rating:
3.0
Sales Associate said I only had 56 miles with my rental and asked if i needed more miles. That was not true. I didn't appreciate him misleading me to upsale.
Janet B
Rating:
5.0
Improve the app it keeps freezing
Mario R
Rating:
5.0
Customer did not leave a comment.
gerardo i
Rating:
5.0
Excellent
bharat b
Rating:
5.0
Customer did not leave a comment.
Laquita H
Rating:
4.0
Customer did not leave a comment.
Doug W
Rating:
5.0
Customer did not leave a comment.
james k
Rating:
5.0
Customer did not leave a comment.
melvin S
|
First Impressions
Rating:
5.0
I came in before my appt time and didn't have to wait for my rental. Jesus (owner?) was friendly, thorough, and professional. I expected to pay about $30 total, but he gave me a few discounts and I only paid $14. In today's economy, that was a nice break!
McKenna J
Rating:
5.0
The representative that helped out was very friendly and gave a great first experience!
Siomara T
Rating:
4.0
Customer did not leave a comment.
Bruce M
Rating:
5.0
Customer did not leave a comment.
Ismael A
Rating:
5.0
Great customer service I love doing business at that location. Employees, very courteous cordial very helpful.
abraham k
Rating:
5.0
Speedy efficient service
Dianne J
Rating:
5.0
Great customer service friendly knew what they were talking about and very patient easy check in and checking out after the move they're there to help you not rip you off I really appreciate that
John M
Rating:
4.0
Customer did not leave a comment.
Bruno L
Rating:
4.0
Customer did not leave a comment.
Benjamin R
Rating:
5.0
Customer did not leave a comment.
martin w
Rating:
3.0
Make the return of money instant. I'm still waiting and it been over 48hr. People need their money back.
Rodney A
Rating:
4.0
Customer did not leave a comment.
LEON P
Rating:
5.0
Awesome Customer Service at this site. The two gentlemen that work here are awesome.
ROIJAU L
Rating:
5.0
The only thing you need to be
ANTONIO L
Rating:
5.0
Nothing, Great customer service
Micha C
Rating:
5.0
I just wanna thank U-Haul storage in Victorville California for giving me their service because I appreciate them holding my belongings for a year and eight months had access to payments access to my storage at any time and anytime I need to call. I can call and ask questions they were very polite. Every rep that I spoke with each time I called during the year and eight months were very polite and knowledgeable, and experienced in their field of working for U-Haul Storage I just wanna say thank you all and I had a pleasure working with you. God bless you each.
1/16/24
Debra R
|
Overall Experience
Rating:
5.0
I had my storage for over a year, & I never had a problem. Everyone was always helpful & friendly. Thanks !
RAQUEL M
|
Overall Experience
Rating:
2.0
Customer service was bad. Edwin had us waiting a long time for service.
edward B
Rating:
1.0
Customer did not leave a comment.
Gabriel Z
Rating:
5.0
Customer did not leave a comment.
DAVID W
Rating:
5.0
Customer did not leave a comment.
Lola M
Rating:
5.0
Customer did not leave a comment.
Lucia T
Rating:
5.0
Manager Edwin is an Awesome, professional young man with extraordinary customer service skills
dorotha b
Rating:
2.0
Customer did not leave a comment.
Richard D
Rating:
5.0
Customer did not leave a comment.
Jessica A
Rating:
5.0
Easy pea z
Charles J
Rating:
5.0
Customer did not leave a comment.
Alisha J
Rating:
5.0
The worker was fantastic
Michelle M
Rating:
5.0
Customer did not leave a comment.
Henry M
Rating:
5.0
Customer did not leave a comment.
Noe C
Rating:
4.0
Clean the cab better
Shawn M
Rating:
5.0
Customer did not leave a comment.
Sharmiya W
Rating:
5.0
I was really impressed with the personnel there all except for one when I dropped off the auto transporter he was very rude and then wanted to charge me because they did not tell me when I originally picked up the auto transporter that I need it blocked so that it did not rip off my bumper but when I dropped off the auto transporter it ripped off my bumper underneath plastic part however when I went back to drop off the truck itself the young men that were in there were absolutely professional and helped me put the bumper back on my car and spent some quality time explaining the situation to me which I really appreciate it
SARAH C
Rating:
3.0
Customer did not leave a comment.
STEPHANIE R
Rating:
5.0
Customer did not leave a comment.
Noe C
Rating:
5.0
nice,clean,had everything we needed at one location,very helpful and professional.
Scott R
Rating:
5.0
Great customer service.
Tammy S
Rating:
5.0
Customer did not leave a comment.
dorotha b
Rating:
5.0
Customer did not leave a comment.
Laura H
Rating:
5.0
Customer did not leave a comment.
daniel g
Rating:
5.0
Damien was very helpful and patient with me. It was a pleasant experience.
Nicholas C
Rating:
4.0
There was no one there to receive me or the equipment when I dropped off the trailer.
Alfred C
Rating:
5.0
I really can't find any problems with this uhaul service was great everything went smoothly
Thank you
James M
Rating:
5.0
Customer did not leave a comment.
raymond m
Rating:
5.0
Nothing. The young man was excellent in every way possible, especially customer service
dorotha b
Rating:
4.0
Customer did not leave a comment.
Debra S
Rating:
5.0
Awesome and professional service
cynthia v
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Danisha S
|
Online Move In
Rating:
5.0
Thanks Edwin for the bestest customer service and being able to get me a rental that is inside and I feel safe going here . I would also love to be hired here... Even if it is only the weekend.. I have a clean driver's license.. keep me in mind
Tameekca B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clarence K
|
Overall Experience
Rating:
2.0
Not so friendly
NOE L
|
Overall Experience
Rating:
5.0
Friendly, professional and knowledgeable staff.
Angela H
|
First Impressions
Rating:
5.0
If I ever need to store something in the future, u-haul is the way to go!!!!
carolyn s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brenda G
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Roslyn M
|
First Impressions
Rating:
1.0
Worse storage place ever they were very rude and had no skill in being professional at all they never answer the phones and when you go to the actual location their somehow never in the there you have to wait for about 20-30mins or longer before someone comes back and realize it’s a line on top of that they were double billing me and never gave me a refund when I told the manager I was going to empty my storage he begged me not too because he needed the storage units filled up and that he apologizes for the double billing of my storage units that I had been renting for over a year I paid 2 times a month for 2 different storage units.
Brittani M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NICOLAS C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Andrew R
|
First Impressions
Rating:
2.0
I'm filling a lawsuit against this U-Haul
Victoria R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Isabella V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marilyn A
|
Overall Experience
Rating:
1.0
This store has the worst customer service. We waited over 10 minutes for anyone to even come into the store. We were there to close out a storage unit. The guy closed out the unit with the same number but a different location. We called and they said they would take care of it. We’ll they still charged us the next month’s rent. You can’t get ahold of them on the phone. Worst customer service ever!!! Go somewhere else!
Christy T
|
Overall Experience
Rating:
5.0
Nothing but the best customer service I’ve experience in a long time everyone was friendly and super helpful I will always use uhaul
Samuel C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEX A
|
Overall Experience
Rating:
3.0
Vehicle was on E when receiving, ran out while driving out. They put gas in with the gas can and vehicle still was not starting. They went and got another can of gas it finally started up after 45 minutes. When i came back 15 mins before 5pm store was closing when I could have been done unloading with the extra 45mins. Ended up leaving the truck there over night to unload the next day. And it turns out during that night someone stole the gas from the truck with over a quarter of a tank… So they were unable to put gas in for us to move the truck on the other side to unload easily. So it took way longer then expected with this heat walking a distance. Finally someone came and offered help, which we asked for gas to move the truck closer to make this a lot easier. He did, we moved the truck and finished a lot quicker.
Desiray P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sylvia B
|
First Impressions
Rating:
1.0
You guys really take advantage of ppl with the fees you charge. You don't take into consideration your customers only how you can get their money or lein their property for your gain. It's sad to be honest.
Lajoi J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Fernando S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Fernando S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela B
|
First Impressions
Rating:
3.0
I not know what time open my storage because no one not tell me. Thank u
Debra M
|
Overall Experience
Rating:
5.0
The lady was very very nice and understanding on what I wanted to do and so she was very helpful and a complete fashion and a speed of a manner that I was able to sit there and get everything done which was pretty quick and thank her for being patient and she deserves to get a raise for her knowledge support her wisdom she was very good thank you
Debra R
|
First Impressions
Rating:
5.0
Awesome service. Had no problems obtaining a storage. I was helped expeditiously. Staff is great.
Melvin V
|
First Impressions
Rating:
4.0
Great job
tameekca B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEX A
|
First Impressions
Rating:
5.0
I always have an excellent customer service experience when I use you. Thank you again
Elvira B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Sarah H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Demetria R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KERRY H
|
First Impressions
Rating:
5.0
Awsome staff at the office off of seventh st Victorville
cynthia v
|
First Impressions
Rating:
5.0
Timely and professional service
robert s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
rochelle h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
carolyn s
|
First Impressions
Rating:
2.0
My unit was burglarized, regardless of the cameras or the alarm! All my valuables and personal non-replaceable items were taken. I do have rental insurance.
Kevin P
|
Overall Experience
Rating:
1.0
I was one of their clients since April I went in I was told that made mean how to get paid I don't know what the month and it was 3/4 by 8 which is a hundred something but they brought up a bill that was about 500 from number one day I've been having a hard time where they have stoled my phone they stoled a price list things that were in there and only they had you know like it to them cuz I didn't have a lock so the last time I wanted to get my stuff and one of the gentleman trying to become a supervisor very very very Dishonored me broke broke me into pieces it's just respecting me call me on my name is that now he even have my left arm off. So no I don't want nothing to do with that that face that I hope something he gets soon soon
Maria D
|
Overall Experience
Rating:
5.0
A good p nolace to rent things
ALEXANDER B
|
Overall Experience
Rating:
1.0
It took me 2 hours just to give the truck back to you guys and they can give me the runaround and run around
ALEXANDER B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Suzanna H
|
First Impressions
Rating:
1.0
I was still being billed after I moved my stuff out of storage. My first time using the U-Haul I was billed for an extra day. I had to call corporate to get my refund. The manager at the U-Haul said she could only give me a credit...which was a lie.
JASMIN A
|
Overall Experience
Rating:
1.0
Terrible experience across the board. Did not receive what I paid for. Was pushed into spending more than Uhaul’s website made clear was the cost. Was treated rudely by every employee at every opportunity. Avoid at all costs.
The management here needs to go.
The employees here need to go.
Steven S
|
Overall Experience
Rating:
1.0
Rude and unhelpful staff.
Steven S
|
First Impressions
Rating:
5.0
The first white guy with a dirty beard smelled the whole place up had terrible customer service the 2nd guy had great customer service helped us step by step and was proficient an fast
Vanessa D
|
First Impressions
Rating:
4.0
This store is understaffed. Phone calls are seldom answered. The staff are good people however.
Lina H
|
Overall Experience
Rating:
5.0
Love Uhaul
Irma D
|
Online Move In
Rating:
1.0
They offered me something over the phone but when I went the option wasn't available 😒. I'm disabled and needed help and not happy with the service
tameekca B
|
First Impressions
Rating:
5.0
Made me feel comfortable down to earth and very very friendly
Richard M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vic M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
letitia a
|
Overall Experience
Rating:
5.0
Love everything I received. I had waited hours and i got free stuff for my wait and a month free on storage rental. So awesome!
Ronikka W
|
First Impressions
Rating:
4.0
I moved out of the facility 3 weeks after renting it and informed uhaul.com, I then received a notice that my next payment was due I called spoke to uhaul representative who stated a note/message would be sent to this location and let them know to close my account out. 3 weeks later I get a late notice. I called uhaul once again. I hope this request for a rating is the end of that storage unit. This is the reason for. 4 star rating, if not for that I would give 5 stars.
Arturo J
|
Overall Experience
Rating:
4.0
Staff needed to inform us better about access to storage unit area, if it wasn't for Luke, cleaning staff, we would not have had access to our unit.
CHRISTINA L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley C
|
Online Move In
Rating:
4.0
Except the manager all the people who worked there are very polite and help helpful
Stacy J
|
Overall Experience
Rating:
5.0
All workers didn’t wear a mask at the office.
SALLY G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lupe B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
edward s
|
Overall Experience
Rating:
5.0
The staff went well beyond expectations to ensure that our Pods were delivered on time. Thanks to everyone on the Victorville staff!
Anthony W
|
Overall Experience
Rating:
2.0
I made a reservation, but when I arrived, what I reserved wasn’t ready. Then I was overcharged. Then a month later I was charged for something I didn’t even use.
