This one wasn't as bad
rhianna roberto | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Walnut Hills
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was favorably impress by the cleanness of the space in every floor. Greg who took care of showing us around, explained rules and regulations in a clear manner. He was very helpful ! I selected a unit. I still have to move in. I expect a good experience.
Lilian Estevez de Pagani | First ImpressionsLisa Jones was always wonderful to work with. And Kathleen and Mia were great too. All of them were always professional and respectful—even when I wasn’t sometimes. If I ever have need for a storage unit again, I would recommend u Haul walnut hills. If I had any problems at all, it would be with the prices, which are Likely set by corporate. Thank you. Peggy Flick
James and Peggy FLICK | Overall ExperienceI felt the service lacked transparency and clarity.
IHAIAH MILLER | First ImpressionsThe staff at this location is the best
DELORES SPICER | First ImpressionsEverything was great
kimberly brundidge | First ImpressionsLisa the manager at Walnut Hills is great!
Mark Williams | First ImpressionsThank you
Vivian Cocks | First ImpressionsLisa,the store manager, is completely THE ABSOLUTE BEST, PERIOD N END OF STORY!!!
Monroe Bohannon | First ImpressionsHands down! I love Lisa!!! She is the bomb!!!
rhondee smith | Overall ExperienceHad a great experience and staff was friendly
kim renner | Overall ExperienceExcellent staff and facility the best place to go for truck rentals and Storage
Walter Rice | Overall ExperienceThe unit says 2-3 bedroom it doesn’t fit a 2-3 bedroom … it was not well lit no light at all I had to dispose of some of my belongings
Cynthia Wheeler | Online Move InI will be recommending family and friends there if or whenever they're in need of a storage unit
DONNA PITTS | First ImpressionsToo old for the high shelf storage but it was the most affordable.
CANDICE JOHNSON | Overall ExperienceLisa has always been very helpful and knowledgeable. I usually try and let her me.
Mary Carr | First ImpressionsLisa and her team are the best. If I ever need storage again this is where I will go.
Ashley Hammond | Overall ExperienceThanks to Mrs. Lisa Jones and the whole team for everything great team work most places need to learn from them. They the best
Alicia Carmen | Overall ExperienceCould use better signs or indications of where certain rental trucks are.
Jordan Green | First ImpressionsUnit flooded due to a leak in the building. When purchasing the unit I selected yes to the insurance but after it flooded I was informed that I was never enrolled for the insurance. Dealing with the insurance agent was a nightmare. I’ve been doubled charged for the unit and had to wait days for the refund. I did not get reimbursed the amount I should have with the insurance claim. Even after paying for the unit, when I would go, my card to enter was always denied and I had to wait outside for assistance. Overall it was a horrible, unorganized, disaster to deal with as a customer. The lady manager at the Gilbert Ave location was the only person who was understanding, showed empathy, and helped me. I don’t remember her name but she deserves a raise!
Jayda Carmen | Overall ExperienceGilbert employee’s are the best
DELORES SPICER | Overall ExperienceThe staff in the office were very very helpful. Professional, friendly and concerned about your needs.
Gloria Jean Harris | First ImpressionsFrom the first time we went to drop off our uhaul truck, and open our storage space, to when we closed our storage space, the service was always impeccable! Lisa, the manager, is amazing and the whole team works together and it's great. I never thought I'd love a storage space crew, but here we are! I've already mentioned how great this location is to many friends, and quite a few of them knew how great they are too! Well done everyone! Kind thanks.
RICHARD TILLMAN | Overall ExperienceKathleen was absolutely Wonderful and she remembered me from early this year. 🥰 That’s Awesomeness!
yvette zimmerman | First ImpressionsLIsa was always responsive and helpful with our needs. I really appreciated how easy it was to work with her. She was kind and responsive.
KELLY BIGHAM | Overall ExperienceVery nice
Alicia Robinson | Overall ExperienceU-Haul Gilbert team is fantastic. If you are looking for friendly and knowledgeable this is the place to come. They have made moving and storage so easy. High five to all of them for such caring treatment.
DIANE MARCUS | First ImpressionsIt’s great and safe
ali ibrahim | Overall ExperienceI was so impressed by Lisa and all the staff I interacted with. They were professional, helpful and compassionate as I was dealing with my brother’s storage unit after he passed away. This is a great company, I would use it again and would refer to friends. Thank you for all of your help!
JAMES MCDONALD | Overall ExperienceU-Haul in all, there customer service and facilities are awesome!!
Sharon Barham | First ImpressionsI was never at this facility to rent a storage unit. I was in the U-Haul in Southgate Kentucky to rent a truck. I was told when she fixes that I wouldn't be charged. I need to go back and look to make sure.
Monica Bruns Howard | Overall ExperienceA big thank you to Maya and Jeremy at the Gilbert Avenue office in Cincinnati for their amazing service they make every U-Haul experience memorable!! THANK YOU!
Esnart Mfune | Overall ExperienceI would recommend for storage units. My experience with truck rentals if you already have a appointment and on time should be honored in amore professional manner. Not by who you pick and choose @ best. I am the consumer I should be treated with respect not secret envy issues of any establishment I pay my money too.My suggestion do better with truck rentals.
Shawan Barnett | First ImpressionsGreat
Vivian Moss | Overall ExperienceThe room size is smaller than the initial offer. Poor facilities. I can't even fit my furniture through the door. It's basically a closet in a creepy basement.
Khalid Osman | First Impressionsunit had lots of dirt that i had to sweep up to be able to use
SAMUEL BURGETT | Overall ExperienceThe general manager is very knowledgeable.
DELORES SPICER | Overall ExperienceI love how quick and easy it is to set up using a storage unit! The move out process is easy too! I will always use Uhaul Storage Facilities when needing a place to store my things.
Breana Garcia | Overall ExperienceLisa, Mia, Greg and Nephew took Great care of my concerns! I’m more than pleased. Easy transition and corrected my situation with ease and grace- Thank you so much , They are concerned, Swift and helpful!!
Dinah Goodwin | Online Move InThanks for all your help!
bryan lehigh | Overall ExperienceStaff friendly and helpful
TRACEY ACOFF | First ImpressionsVery helpful staff.
ERIK VICHILL | Overall ExperienceI had interactions with Greg and Jessie. Both were very helpful. I appreciated their attitude and assistance.
COLIN THOMPSON | Overall ExperienceThanks for your service.I will always use U Haul.
terria gentry | Overall ExperienceJUST WHAT THE DOCTOR ORDERED.
derrick stallings | Overall ExperienceNice place. Elevator was broken a couple times but other than that it was as expected.
Jarrod Humphrey | Overall ExperienceGreat
LAWRENCE RANDOLPH | First ImpressionsNope never again will I use this storage. Check the elevator in the old part where I was at
jennifer turner | Overall ExperienceThe loading facility was a mess, mostly due to some other inconsiderate patrons that left trash all around. While I'm not overly concerned with the security of my property, there is some stress with how the facility is laid out.
DANIELFRANCIS MCGEE | First ImpressionsFirst we found elevator not working for more than 2 hours second they sent me to a faraway location to pick a truck
ali ibrahim | First ImpressionsLisa Birch-Jones made all of the difference. Her calm demeanor and positivity during a very busy and somewhat chaotic time while we were checking in for our truck and storage space made our and all of the other customer’s experiences pleasant.
Paul Seim | First ImpressionsWhile the staff were absolutely amazing, I only wish the communication between stores was a little better. I was charged an extra days rental on the truck and tow dolly due to lack of communication. The problem has since been resolved, but thanks to the staff at Walnut Hills and their amazing service. Keep it up guys. You are the best!
Megan Eslick | First ImpressionsIt was convenient but a hassle I spent a hour and 15 minutes trying to access the door with the code I Was given. Me and my family was very drain by the process. Grateful it finally worked out. It was clean the elevators work well and was very easy to maneuver in. I will say that I felt cheated by the big beam located in my storage it seem that I lost a few feet of space
Joshua Powell | Online Move InEveryone was friendly and helpful
Sylvia Sims | First ImpressionsThank you for even suggesting the storage room for us and I'll move from Michigan to Cincinnati it was very overwhelming but with the nice staff and courteous and throwing in the storage room for the first month for free and even a reasonable pay for the next month made me feel very very comfortable
Shamara Mitchell | First ImpressionsThe manager, Lisa Jones, was amazing. Her staff was well informed and helpful. Her store was clean and organized. She gave exceptional one on one customer service, even during customer high traffic. Definitely coming back!
Audrey Denk | First ImpressionsMy friend referred me to U-Haul after she had a great experience. I decided to do my reservation online. The first person that helped me her name is Lisa from the Dalton Avenue Cincinnati was super helpful.Unfortunately I had to call back because I had something to attend to and whoever took up my reservation after that messed it up, from giving me an incorrect size of storage room, to charging me for storage even though storage comes in free with a rental truck to another person not being able to fix that on time when I got to the location. Grateful Maya and Greg at 2320 Gilbert Avenue were exceptional. Though I waited for at least an hour or so, they got me all the help I needed.
Esnart Mfune | Online Move InLisa was a fantastic resource.
Anthony Myers | Online Move InI think that the access hours should be later than 7pm.
ShelleyMichele Phillips | First ImpressionsThe light in front of my storage unit was out for the better part of the year. The staff including Lisa and Maya were always great and took care of me very well!
LINCOLN CHAPMAN | Overall ExperienceAll the people there went above and beyond for us! It was also great to see how they worked together as a team for the benefit of all customers. I didn't expect to have such a great experience just renting a storage space and reserving a U-Haul truck! Everyone there were so incredibly kind and attentive. Please express our deepest appreciation!
RICHARD TILLMAN | First ImpressionsManager rocks!!!
Kevin Brady | Online Move InEveryone was so helpful
PHYLLIS ROBINSON | First ImpressionsThe U-Haul online reservation is a freaking joke and it’s hurting your brick-and-mortar employees. I was quoted at most $50 to rent a truck, dolly, and storage facility. I paid $160. I’m moving my stuff into storage because I’m going to be homeless. That’s a life changing amount of money to a lot of people, and I understand how deposits work. But that does not mean I can pay that much extra on a whim, it’s ridiculous that I didn’t know about any of this beforehand. They didn’t book my storage unit the first time I went in there, so I luckily made it before they closed. Instead of the facility I was quoted for maybe $80/month in the newer building, I got something that will cost me $115 and has some sort of chicken wire hanging on the ceiling? Moving can be one of the most stressful times in anyone’s life, and I know the employees don’t know me, but I would have appreciated anyone who was actively trying not to care about me just getting what I need.
TAYLOR RUNCK BOWMAN | First ImpressionsVery scary elevator
jennifer turner | First ImpressionsI have used U-Haul many times over the years. The staff is very helpful. The smiles when greetings make things easier.
Evonne Franklin | Overall ExperienceMy storage bin was nice
LINDA COFIELD | Overall ExperienceI never seen a live person the truck was messed up I think the transmission was slipping. And the gas was so low I immediately had to get gas when picking up.
Nia Booker | First ImpressionsThe metal stairs are so scary and dangerous that you should charge less for the top row. If I ever need storage again that top row is a deal breaker (I know to ask now) and I will find another place.
LARISSA MCGHEE | Overall ExperienceLisa was amazingly helpful!!!
pamela martin | First ImpressionsI called a week ahead of time and got the information about closing out. My unit all is well. Thank you very much.
Tenecia Jackson | Overall ExperienceNeed for rolling equipment to be in place and available. Made things hard.
Jacqueline Cobb | Overall ExperienceOnly reason I answered no on unit being ready was because there was a rat trap in the room. Empty, but weird. Also was not aware that my room is partially filled by a concrete pillar!! Made it work but hoping this lost space is refunded. Otherwise, staff was wonderful and very helpful, made the check in process go very smoothly.
Claire Minton | Online Move InThey sold everything I owned ):
SAWYER MILLER | Overall ExperienceI was given a unit that still was locked. No lock and the wrong bend
Salena Lackey | First ImpressionsI thank UHaul staff for its customer care kindnesses, services, and use of its facilities. There are a few concerns. One is its outdated. There should be easier elevator access. I realize it’s a freight elevator, but very heavy and does not level so well when exiting, which makes it difficult to maneuver carts on and off of it. The lighting is good, but shuts off after some minutes. It’s not comfortable to have to walk back to the sensor area to activate the lights. Lastly, I thank management for any storage discounts. However, UHaul is very expensive compared to other storage facilities. Thank you.
NICEA MURRAY | Overall ExperienceFriendly knowledgeable staff
Lisa BIRCH | Overall ExperienceI was very unhappy to find out that I would not receive a partial refund for the month of March. I moved out of my storage unit on 03/07/2023. I basically paid for 1 month of storage and only used unit for 6days. NOT HAPPY AT ALL
Kellie Jackson | Overall ExperienceThe U-Haul staff on Gilbert avenue. Give me a huge favor they waived $500 back pay and they allowed me to get all of my furnishings and all I had to pay was for truck rental. I would like to thank the U-Haul staff from the bottom of my heart.
dwayne ralls | Overall ExperienceGarage doors need to be fixed. Otherwise. Get a security guard until closed
TERRIETTA WILLIAMS | First ImpressionsEveryone at the walnut hills u-haul location were amazing to work with and made the move in process seamless - I highly recommend!
Alexis Hope | Overall ExperienceThe first unit was unobtainable, meaning too high to reach and too inconveniently located too actually put things in not to mention the Roaches. The second one across the street would've been better had more than one elevator been functioning. ijs. Oh and far over priced and employees who aren't trained properly.
Raven Musselman | Overall ExperienceHad a good experience would recommend with no regrets
Jeff Radcliffe | Overall ExperienceEveryone and everything was terrific
terria gentry | First ImpressionsGilbert is the greatest uhaul in the history of the world.
SAMUEL FELTON | First ImpressionsThank you...
DARRELL BALLEW | First ImpressionsGiving excellent rating, always met with a smile staff provide good positive vibes, are helpful.
Evonne Franklin | First ImpressionsGreat facilities Elevator is from the turn of the century
Robert Gonzalez | Overall ExperienceThus was the cleanest storage place I have ever used. I would highly recommend to others.
DENEEN CLENDENING | First ImpressionsI was pleased
dwayne blount | First ImpressionsThe process has been seamless from start to finish. They communicate everything and they answered all of my questions and concerns.
Beverly Clayton | First ImpressionsIf I ever need it storage for a rental you guys are at the top of my list
jeff singletary | Overall ExperienceNone
SHIREE CHAMBERS | Overall ExperienceMia was soo friendly, professional, and welcomed me while putting my mind at ease going through the entire process from start to finish!
Beverly Clayton | Overall ExperienceThey gave me the wrong truck horrible customer service I wasn’t able to check my truck in via app
Tonisha Jackson | First ImpressionsThe staff at the Walnut Hills location is excellent. I've always received personalized care. They upgraded my storage unit size and I ended up receiving two separate units that were side-by-side. The facility itself was clean and it had been modernized. There were still some issues. The elevator wasn't moving at one point while we were unpacking on the third floor. We were often in darkness because the motion detection light would only stay on for 10 -15 minutes at a time. The storage unit map was very difficult to navigate. My biggest issue was w/ UHaul itself. I don't move everyday so I took a lot of merit in your recommendations and they weren't at all realistic. I moved out of a 700 SQ ft 1 BR and then selected a 15 FT truck and an 8' X 10' storage unit. The truck wasn't large enough to secure all of my things. I had plenty of things that didn't get on the truck and that caused me some pain. The 10' X 10' unit wasn't large enough to secure my things and create a useful order. Ideally, you need extra unused space so there's room to rearrange items and make adjustments and I wasn't able to do that. Infact, I had to rent out a second unit and that's not something that I wanted to do. It's time to update the guidelines and to train the staff on what to recommend to their customers.
SAMUEL HUNTINGTON | First ImpressionsSomeone got into my storage unit and stole my belongs I went to report this incident to the workers and the Supervisor, I was told by the Supervisor, Lisa, that this couldn’t have happened, she made me feel like I was lying, and she recalled all the ways no one could have done this, she was very cold and basically said there was nothing she could do about this situation.
Linda Neil | Overall ExperiencePricy but that likely has to do with the location. Nice and well maintained. The hours were slightly confusing, but I never needed access outside of regular office hours anyway. I saw some signage on-site that I could access my unit 24 hours/day, but other things led me to believe I could only access it during open office hours.
THOMAS ZISTLER | Overall ExperienceThe place was great the access hours were just super inconvenient
Y'Yemaya Boyd | Overall ExperienceI was a customer for over years and all my things that were in storage were very dusty due to the construction that was going on lot my things were damaged and no longer able to be used such as my couch and love seat I very disappointed with the service and I was over charged
Jason Briers | Overall ExperienceMiya was amazing. She was helpful, friendly, and she made the process easier than some. I would not recommend this particular location to anyone, but service from Miya I would recommend to anyone.
Tameka DeRamus | First ImpressionsA good experience
Jeff Radcliffe | First ImpressionsThe facility is close to my home, and I have had a storage room there for many years. It has recently been substantially renovated and improved. My van rental was handled smoothly and the vehicle performed well.
SCOTT JOHNSON | First ImpressionsMaya was great, helpful, and resourceful!
VAUNE BLALOCK | First ImpressionsEverybody is so friendly and helpful at the Gilbert avenue U-Haul. It is a pleasure as always working with Lisa and all of her staff. Keep up the good work, James B
James Bond | Overall ExperienceSpecial Thanks to Lisa Jones
Jasmine Douglas | Overall ExperienceI was told that storage was climate controlled. When I arrived and looked at the storage unit, it has a hugh rat trap inside and it’s extremely small. I was informed that the unit that I was getting was new and my furniture would fit. NOT, I had to purchase another unit to put my things in. All I. All not good. I pray to GOD my furniture isn’t bugged infested when I get it out in a couple weeks. Staff was nice and all but I truly think they need not rent out those awful storage units or they should at least be upfront about the units. $300 for storage unit(s) that is ridiculous. But I’ll be moving it out in two weeks.
NATASHA KENDRICKS | First ImpressionsAll of the employees were friendly and helpful! Provide outstanding and prompt customer service.
DOMINICA GRIFFIN | First ImpressionsThere was a couple of females who work there think they might have been managers that were extremely friendly and helpful that made the facilities that was not great be recommended
Jon Christian | Overall ExperienceGreat and Excellent Staff.
Timothy Patterson | First ImpressionsCommunication was completely off had removed half of olthe truck to later find out that the storage was up 4 doors and someone had to come and unlock the elevator for me and my movers so we had to reload that truck and move to another arra on the busy street. They couldn't find my reservation so that was time consuming and with the storage closing at 7pm it was already going on 2pm and had some more items to load on the truck. The employees really need to communicate with customers a whole lot better than they did with me. I am not... an impatient person just like things to be on a time basis.
trena dear | First ImpressionsSaw a roach as soon as I entered to facility . Wasn't notified the unit was very high up. How is one supposed to move furnishings and appliances 10 feet above them, on the 2nd floor with no lift in sight. So we did get it changed fairly easily so I'll give you that , but to all the way across the street , where most of the lifts were out of order, so we had to wait on a group with a whole house full to move. Tis what it is. Woman at the front desk was cool though
Raven Musselman | Online Move InGreat well trained staff fixed my issues with no problems.
TAWANA JONES | Overall ExperienceThe configuration was not helpful could not, get into the facility after office hours which meant we had to wait until the next day to unload our belongings
JENNIFER HUBBARD | First ImpressionsHad several issues moving in and out. When we arrived one of our promised units was locked (joint units). Apparently a maintenance man left his stuff in there and they had no way to open it for us. After moving all of our stuff into one of the units they suggested we moved our things to 2 separate units down the hall. Luckily we were able to get that resolved and keep one of our current units but we had to talk to several people before we were able to. On one of our last trips moving in the elevator broke down between floors. No one from Uhaul was available so we had to call 911. The fire department had to pry open the doors and carry us and our stuff out. From there we had to carry all of our things up the stairs because we had no where to put them. When moving out, someone parallel parked a 26' truck in front of all 3 garage access doors. Their unit was apparently locked, but they wouldn't move or take any of their things out of the elevator which was just sitting still for over an hour. After asking them politely to move they yelled at us. Luckily a Uhaul employee made them leave, but it took us 2+ extra hours to move our stuff out. Our truck rental was fine, but the storage unit experience was terrible.
Danielle Schuster | Overall ExperienceMy father is up in age and has a hard time walking and up and down with steps. So the African American young lady didn’t know where to send up to see the United that we had just rented out. Then she had us go across the street and look for it without actually finding out for us. My father was out of breath and was bending over trying to walk to see the freaking unit!!!!!! 😡😡😡😡😡😡😡😡 only to find out it was next door to where she was. Then we got stuck in the elevator for 15mins. Then we go back across to the office and one nice young lady took the time to show me where it was to only find out it was being used by someone else!!!!!!!😡😡🤬🤬😡🤬so we had to go back to the office to get another one she found this was terrible I mean terrible!!!!
vaughn hill | First ImpressionsThe price for my storage was more expensive than I have ever had to pay even for U-haul, store that I used the manager and staff was very nice and helpful if I was asked where to get a truck to move in or out of state I would say u-haul for storage I would suggest that they look somewhere else with a better price.
nubia abdulai | Overall ExperienceThis storage building is terrifying and dark & dingy. There was a broken rodent poison trap in the storage unit. There was no lock in the storage unit.
Sophia Quick | Online Move InI'm paying for service and I should be able to access my belongings whenever necessary and that isn't possible. I work as well and being that you have cameras every where it's as if I can't be trusted. Yet I can trust you to hold my stuff. One staff was very helpful but the others acted as if they were doing me a favor.
Leonard Tuggle | First ImpressionsStaff was very helpful.
Donald Hurt | Overall ExperienceLisa and staff was a 5 star.
Halsey Mabry | Overall ExperienceCharged $150 for damages I didn’t cause
Margaret Kirkendall | Overall ExperienceThe manager was very helpful and personable, but that’s all I can say positively about this place. I had an issue every time I went due to the elevator construction. Because of the construction, you could only access storage during office hours, it took an extremely long time to get loads up and down because I had to use the manual elevator. They are understaffed. The staff was friendly, but the facility is essentially a construction zone. DO NOT STORE HERE UNTIL THE NEW ELEVATOR IS INSTALLED.
Ellen Dempsey | Overall ExperienceOur unit is on the fourth floor which is fine since theres a freight elevator, but it becomes inconvenient when there’s a few people needing to use the elevator to go to different floors and you have to wait for them to be done
ALEXIA OWENS | First ImpressionsThey are very Good People.
Wonder Nelms | First ImpressionsOne elevator was difficult w all the people moving and since the 15 ft truck I scheduled wasn’t there I had to use a 10 ft which resulted in more trips and more mileage. Then a longer time waiting to get the items to the 4th floor. I also had to buy two locks because I didn’t know I was getting two storage rentals. I thought it would be one big area. That should have been in the description.
Heather Garlock | First ImpressionsStorage buildings very very very confusing. All else was great. P
KEVIN BRADY | First ImpressionsThe access hours, 7a to 7p, are a little restrictive . Only 9 to 5 on Sunday
MARK CARPENTER | First ImpressionsAbove and beyond PERFECT CUSTOMER SERVICE!
TIFFANY MANNION | First ImpressionsThe staff was friendly but overwhelmed. They could not find a suitable storage unit for me. When they did the space was already in use by another customer. Storage was in buildings with 5 floors but some elevators were not working. I finally choose to leave and find another location even if it cost me more money.
JOHN KLOHR | Overall ExperienceStorage lockers were very clean and looked brand new.
Donald Hurt | First ImpressionsLisa and her team were amazing! Everyone was super knowledgeable and the facility was clean and well managed! I had nothing to worry about and will definitely rent again!
Adreon Clark | Overall ExperienceNot as advertised— the photos led me believe I could back the truck right up to an outside storage unit. Instead I had to unload my stuff in the street and then take them through a maze of a warehouse, up an elevator to a storage unit that, while the spatial dimensions were correct, had too small of a door to get things in. An hour later they found a unit with the kind of door advertised and on the first floor, but which still required the maze to get to. This is after a 7 hour haul, tired, expecting drive up storage. It wasn’t as advertised, and the only way I’d refer others is if this situation was made right by a significant financial discount.
Stefan Densmore | First ImpressionsLisa is the best! She was very knowledgeable, kind and helpful. She even remembered our names. The storage facility across from the main office had elevator issues early on. That is my only gripe. The service is really the reason to rent from Lisa and her team. Many thanks :-)
Erica Hill | Overall ExperienceThere are things missing from my unit a whole bed included
Kei-Lah Mcrae | Overall ExperienceMrs Lisa and her staff were Excellent. And the Storage area workers we're as well
TONY WILSON | First ImpressionsNot convenient hours
LILLIEANN SMITH-KNOX | First ImpressionsThe people was very nice and great at there job and they made you feel like a great friend and family
charles turner | First ImpressionsGreat prices, very clean, helpful staff
Amber Lucas | First ImpressionsExperience was excellent until I (after accurately following U-Hall staff instruction, was accused of being responsible for locking the keys in the U-Hall van and demanded to hire a 'locksmith' to remove the keys). I felt like I was being 'set-up' to accrue additional funds. Very disappointed from that point on.
melvin pleasant | First ImpressionsLisa was very helpful
Jasmine Douglas | Overall ExperienceThings were good. The storage unit was just over priced for the size
WILLIE LOVEJOY | Overall ExperienceThe staff takes their time with you and helps you understand. They make sure you have what you need. Thank you Lisa Jones and staff.
TAMMY THOMAS | Overall ExperienceLisa Jones is one of the best people I have ever work with on a business level. She knows her job.
Dejuana Chapman | First ImpressionsLisa was AMAZING!! Made my experience wonderful, even when it came to fixing a issue. Did it with no problem, will definitely use location again and recommend.
SHIQUITA SHAW | First ImpressionsLisa and the staff is really super they do a good job and helping you out there very supportive
MICHAEL RHINEHIMER | Overall ExperienceThe staff was great. The young guy working on 12-31-21 when I picked the truck up had great customer service skills. He was also working on 12-26-21 when we we there and was exceptionally friendly.
Michael Goetz | Overall ExperienceMy only issue were the elevators. They were very old and I was nervous using them.
Sophia Hargreaves | Overall ExperienceI was thrilled will my UHAUL experience. The unit was 100 feet from the loading dock which made it so convenient. The cost was lower than expected and the first month free was a total surprise. I had a problem with the key card a couple times and it was corrected immediately and in a very friendly way. Thanks UHaul!!
CHUCK SUGARMAN | Overall ExperienceLove the staff they are reasonably fair
TAMMY THOMAS | First ImpressionsLeasegpodfortimepermitted itisgood.
Valerie Coleman | First ImpressionsThere is only one way in (except for 3 flights of stairs) and we waited over 2 hour to put our stuff in our storage unit. Not a good experience. The staff was great and very friendly. They did everything that they possibly could. When leaving the manager said that if she had been there earlier and knew what was happning she would have bought us lunch.
SHANE ALLEN | First ImpressionsGreat staff, everyone was helpful on each visit. I would certainly recommend this facility.
Charles Warner-HIllard | First ImpressionsA U-Haul certified tech should check the door access coder across the street.
antoine white | First ImpressionsThe renovations will make this location excellent. We always get great customer service!!! Lisa and The U-Haul Team are awsome 👌
CHADASHAH YISRAEL | Overall ExperienceTwo black men were outstanding
Tracee C Williams | First ImpressionsGreat experience
Arthur Lacey | First ImpressionsGreat staff, very helpful and insightful.
Charles Warner-HIllard | Overall ExperienceHad too many issues between workers saying they’ll send someone over to assist with something and he goes to the store next door instead of coming to the storage unit to assist me I wouldn’t recommend uhaul storage for anything but rent your truck and turn it back in and be done
Sharonda Price | Overall ExperienceIt was like walking into a prison. The elevator was nit user friendly. It was difficult to even get in using the card. I was offered a cell or storage unit that i would need a latter to reach. Im 70 years old .. Im supposed to climb with boxes !!! No thank you.
Cynthia Coaston | Overall ExperienceLisa and her staff are top notch!!! Super awesome 👍🏾👌🏾 we have this U-haul on speed dial for our moving and storage needs!!!
James Bond | First Impressionsn/a
Tarra Barber-coleman | First ImpressionsHad some trouble with access card from the start, but got it taken care of. Otherwise, things went pretty smooth.
randy warren | First ImpressionsI want to thank Miss Lisa for being as helpful as she was although the other staff is not as friendly as her but all in all my experience was OK
KIMBERLY WATSON | Overall ExperienceI will use Walnut Hill's U-Haul & Storage facility in the future because they are professional & compassionate of others situation. The facility was clean & in order every time I visit. The staff is patient & friendly. Thank you. I rate you above average. Until next time, take care.
Khadija Touray | Overall ExperienceLisa was kind, helpful and very accommodating.
KIMBERLY LATTIMORE | First ImpressionsAmber and Jasmine were so friendly and helpful! It made a stressful day much better :)
Kellie Egan | First ImpressionsGreat office staff. They were extremely helpful and friendly.
CHUCK SUGARMAN | First ImpressionsThe General manager and Staff were and are great!!!!!!!!!!!!!!!! I felt comfortable and unreserved to talk or ask questions relevant to my situation. As a matter of fact we chit chat about something in common. Thanks U-Haul💞❤️🌷🙏🏾
NICEA MURRAY | First ImpressionsCancelled the storage unit after we were there and tried to move items into the unit. On the 5th Floor of the facitlity. Only one working elavator and one unload area. The other elavators and unload areas were not working. The one unload area was in use and the individuals were unloading. Were pulling out their items from the truck and then packing them in bins., Sitting on folding chairs, NOT only blocking the only functioning elavator using the only unload area for the starage facility. We asked when they would be done. They stated they would need about 4 more hours. Went to front desk no help. Said we had to wait until they finish. Had hired help to move our items in and on the clock. Cancelled the storage unit and had to pay the moving help to drive to a new location. Fortunately we were able to find a new unit same day. Worse experience of my life using a storage facility. Would NEVER recommend this location. I am still watting for a refund of the first month we had to pay upfront.
SYDNEY Rinke | First ImpressionsThe staff was very respectful and helpful are very polite
Diana Williams | Overall ExperienceGreat customer service and friendly staff. I highly recommend them for your storage needs.
John McKeown | Overall ExperienceThe big freight elevator was broken/not fully functioning both times I needed it, so I had to use the small personal elevator. Luckily, I didn't have anything too huge that wouldn't fit, but I feel bad for the poeple who couldn't fit their things in the elevator on the days that the big eleavtor wasn't working. Also, not being able to access it after 5pm was kind of inconvenient.
Angelique Montes | Overall ExperienceI PAID MY STORAGE AND THEY STILL HAD IT LOCKED WHEN I ARRIVED..
FAITH ANDREWS | Overall ExperienceI needed this unit for my daughter while she was home from college. I will be using this facility again next summer.
JOHN KIMBLE | Overall Experiencecomplete & utter disgrace employees getting high gave wrong # had me move to the wrong building did not enter my name or # in system now its "lost" in your system evert single person should be fired TODAY
Michael Rhnhymer | Overall ExperienceStorage too small fir the price.
Glenn Cummins | First ImpressionsStorage too small for the price but better than keep stuffs in my truck.
Glenn Cummins | Overall ExperienceThank you for making out moving experience as easy as possible.
VALERIE HARTMAN | Overall ExperienceThe only comment I have is that the storage facilities should have more carts for clients. When I arrived I spent 30 minutes looking for a cart to use and was only able to find 1 after searching almost every floor of each building.
james gruber | Overall ExperienceThanks for the flexibility as we determined the best size unit. Appreciate the kindness!
VALERIE HARTMAN | First ImpressionsI particularly liked the consideration that the staff gave me. They were very helpful.
EDWARDV SCHOELWER | First ImpressionsAmber was very friendly and accommodating for the needs that I had. Great location and great staff!
Stuart Huskey | First ImpressionsMy only problem was that the elevators often were having difficulties and I would have to track down someone to fix them. If it was not for that, I would rate it excellent.
ELISABETH CONTADINO | Overall ExperienceThe facility had very limited hours. Within their working hours I had to wait for employees to unlock buildings or other customers to finish using freight elevators because their buildings were not connected and so everyone was waiting for one elevator. I had to pay a moving company 90 min to sit there and wait to move me. Never again! Your sign which says 24 hour access needs to be removed. False advertising. Your staff needs to be trained - poor customer service. Completely rude!
PATRICK PORTMAN | Overall ExperienceJasmine was amazing! She went above and beyond.
ANDREW SEIDEL | First ImpressionsI order a storage never shown and when I returned with my belongings I had no way to get into storage no key no pin nothing so I had to leave my stuff n truck and leave it in parking lot til I get off
Cierra Christian | First ImpressionsWasn’t shown/escorted to storage unit. Didn’t know how to use freight elevator or how to locate correct storage. Tried calling the store for over 40 minutes and no one picked up. Wasted an hour and had to spend an extra day in Cincinnati.
Noah Simpson | First ImpressionsWas told I couldn't access storage unit past 7pm even though paper/website says 10pm and I rented the truck in the afternoon knowing I couldn't start moving furniture into the truck until 4pm. Moving partner thought we could do it anyway but then he got off work late, so we returned the truck. Decided to scope out the storage unit for when we come back and key card didn't work on any of the entrances. Lionell Robert was super helpful and kind when we returned the truck, however.
Michelle Jardine | First ImpressionsEmployee didn't do his job. Cost ma a month fee for storage and my stuff wasn't even there no more. What the f---?
SAMUEL JEFFREYS | Overall ExperienceOur reservation was not in the computer, despite us having a confirmed reservation number emailed to us. We had to keep the moving truck packed with all of our things an extra night as the facility we ended up renting was in a different location with different hours than we anticipated. Both of the freight elevators were out of order at our move in time, and not until halfway into the move, one of the elevators got up and running. The staff was helpful through these frustrations, and eventually we got into the storage space we needed.
Charles Davis | First ImpressionsThe freight elevator was broken so had to use the personal elevator...made the process way slower
Angelique Montes | First ImpressionsThe only thing that it is to expensive
nathaniel walker | First ImpressionsStaff was very helpful and friendly. Moving is an inherently stressful experience that was made much more pleasant thanks to the Uhaul team
Josh Burns | First ImpressionsExpensive and definitely haunted
Lucas Kuhner | Overall ExperienceThere was great estimating in helping me choose the size needed. The actuarial access to the unite is difficult and dangerous to access!!!! I’m am concerned why removing items from the storage at this point.
timothy collier | First ImpressionsIt was secure but no lights. Otherwise it was good and very clean and dry
Walter Piper | Overall ExperienceI can't remember the name of the lady who helped me because I was pressed for time. She was professional, down to earth & extremely helpful when it came to getting my key card to work in order to gain entry to my storage items. Oh my receipt says her name is Jasmine Fitzpatrick. Thanks Jas
Arnita Summerlin | First ImpressionsThe reason we are moving out is because my son is deceased. Thank you. Bernice Henry
OMAR HENRY | Overall ExperienceI had some trouble with my reservation and u-box but Lisa and her team were extremely helpful and responsive. I deeply appreciated their problem-solving and assistance! I've been using this u-haul location for my moving needs for years because the staff is always wonderful.
kyle sweeney | Overall ExperienceThe woman at the desk who helped me was soso kind! I wish i remembered her name but she was great. The only thing I wish was that the storage facility hours were all-access, I tend to work strange hours so having more access to moving things into my unit would bw great.
Annabel Biernat | First ImpressionsStaff was excellent! No complaints.
amanda hughes | Overall ExperienceThe place is dark and not maintained and staff is not very nice nor helpful
adam oren | Overall ExperienceMy key card didn’t work. I went there to ask about it and the lady there took it and then said it will be fixed “in 5 ‘minutes” and when I got back there in the evening it still didn’t work. I’ve been using U-Haul in jersey and I liked it there but this branch is so unprofessional and I will be taking my business elsewhere
adam oren | First ImpressionsI love that this location is always fast and to the point. Noone wants to sit at a uhaul for an hour getting a truck or storage unit.
JACQUELINE Harris | Overall ExperienceLisa was honestly the most helpful person I've encountered in sometime. She was very knowledgeable and pleasant and you should be happy to have an asset like her.
JOHN KIMBLE | First ImpressionsOutstanding service and support!
VANESSA WHITE | First ImpressionsWouldn't recommend this to anyone all my belongings where damaged and molded due to water leeks inside of my unit/locker and now getting runaround on insurance that i had on my storage
MIKE HUFF | Overall ExperienceI was pleased with the Uhaul experience at the walnut hills Cincinnati location the staff was professional also courtesy I would recommend them to friends and family.
anthony davis | Overall ExperienceThe branch manager Lisa along with her staff were nothing but professional understanding and honest when it came to the storage services they provided myself. I had my storage for almost a year here and was completely satisfied.
Brad Whitmore | Overall ExperienceThe Gilbert Avenue facility in Cincinnati, Ohio was able to accommodate my family's needs quickly. We had to secure a unit large enough for 2 households of furniture and other items. Having never rented a storage unit, the first one I contracted for was too small. The representative walked us through the facility until we were able to locate one large enough for our needs. We rented our unit for 7 years. Thank you UHaul.
ROBIN BROADNAX | Overall ExperienceThe location is VERY convenient Modernized facility is in progress we hope!!!
CHADASHAH YISRAEL | First ImpressionsLisa Jones is the one who waited on me and she was so professional and well knowledgeable about her job.
Dejuana Chapman | First ImpressionsStill using, very safe and secure
oranette kidd | First ImpressionsThe 8x10 unit with unlimited access was exactly what I needed to bridge the time gap between my expired lease on rented house and the construction completion of my new home.
henry brown | Overall ExperienceNot enough room to comment
Ryan Johnson | First ImpressionsChecking in at the Gilbert Ave location and getting a storage unit (for free no less) was seamless. Lisa who assisted me is a gem! She was professional, funny, and just a delight to work with. Thank you again.
chris evans | First ImpressionsJasmine and Dorothy are great workers
WYNEEK JACKSON | Overall ExperienceThe only problem I had was the inconvenience of moving the ladder to get to my unit.
michelle daniels | Overall ExperienceSebastian was very nice and helpful. Thanks to him I learned gow to operate the elevator. Nice guy
beverly hodge | Overall ExperienceI was not notified about the terms of the one month of free storage. There must be more transparency about this policy such as when the cancellation must be submitted to prevent a charge for the subsequent month of storage.
Madeline Michel | Overall ExperienceLisa was so helpful. She really knows her stuff and explained things so well. Love her!!!!
lloyd Rice | Overall ExperienceWe had a space that was unlit so hard to see inside. Used for three months and when we moved out, our stuff had mouse poop all over it.
Suzette Mccauley | Overall ExperienceEveryone was friendly and helpful but the experince was not as easy as renting the truck. We were assigned a unit and then moved the truck. We waited one hour for our turn at the elevator. The first unit we were assigned was to small so we had to switch units. This was our mistake due to ignorance of what we really needed. The staff was very accomdating. The next unit required a different elevator. There was no wait this time but it was not on the ground floor so the staff had to come out and lower it. They were were happy to do that for us. The unit we were assigned was already rented so we had to go back and get another unit. Once again, the staff was pleasnt andaccomodating. The third unit was available, dry and clean. So it worked out in the end. However what we thought would be a 30 minute unload and store turned into a 3 hour comedy of errors. The elevators were the biggest hassel. Through it the staff was very pleasant and helpful.
Tim Burns | First ImpressionsLisa was great she helped us out so much
INAAM SOUTHALL | First ImpressionsWhen Lisa took over as manager things changed for the positive. She's a gem. also kudos to Daman (sp) who helped so much on the move out.
VIRGINIA AREY Estate Louis Katz | Overall ExperienceWhen I originally rented my storage suit I reserved a truck and storage unit. Truck rental went smoothly until I showed up to my storage unit a half hr before close to get my things set up and was turned away because “I have to be there 45 minutes ahead” even though the website says after hrs access. I then was charged an extra day rental and extra miles for my truck. I started a dispute and was never contacted back, every time I called in the person I needed to speak to was “out of town”. Not happy with my service received.
miles washington | Overall ExperienceLisa and her staff were all very attentive , generous with their time and very personable!
Latasha Grant | First ImpressionsEquipment is always clean and dependable.
kevin hawkins | Overall ExperienceVery good and easy experience 👍 I will come back as an return client and I will refer ones there if needed.
Ciara Johnson | First ImpressionsBoth Roland and Lisa were friendly. Roland was extremely helpful.
brian schuh | First ImpressionsService was Great!
Andrea Winfree | First ImpressionsMs. Lisa helped me with renting a uhaul, Ms. Lisa was very nice and she was very professional, I would highly recommend Ms. Lisa.
cynthia evans | Overall ExperienceGreat staff at this location, very helpful and fast
Nick Zaggy | Overall Experience....
Jeanette Coleman | Overall ExperiencePoor customer service, staff inconsistent with policies, very inconvenient to access, area dark and dirty-looking. I will never use U-Haul storage again!
Janina Mahaffey | Overall ExperienceOverall the customer service at this store was horrible. The facility was clean but not very well maintained. This creates conflict with it's customers in my opinion.
daryl craig | Overall ExperienceYour employees are very professional....explains everything on the contract....& helpful....
Ronnie Weathersby | First ImpressionsI have nothing critical to say. The staff at uhaul is always great!
Andrew Joseph | Overall ExperienceWill use again
alica smith | Overall ExperienceVery smooth service and operation they have everything I need to move by and storage units
jermey lucus | First ImpressionsGm was unprofessional, I was talked to like I wasn’t a paying client, my clothes was molding, smelly, bug( roaches was in my unit that I paid 205 a month. Very,very upset . That’s why I moved .
RONNELL HECTOR | Overall ExperienceHad to wait a bit for the new customer service rep, but he was polite.
Vera Jovanovic | Overall ExperienceYou care about money. Not people. I will never recommend uhaul for anyone: and will actually discourage them from using it here.
jocelyn mcsayles | Overall ExperienceOnce again it took over an hour to access our storage unit. Every other employee seemed to not know what to do, while those who did were overworked and scrambling.
Frank DiPiero | Overall ExperienceIt was incredibly easy to move things in and out! The hours are difficult if you work monday-Friday but the manager, Nathan, is THE GREATEST.
Barbara Rininger | Overall ExperienceGreat customer service & knowledge of services offered. Very helpful & understanding. Thankyou.
shenelle williams | First ImpressionsWorked exactly the way as advertised. Staff was helpful and facility was very convenient. Will come back when the need arises.
GRIFFIN BATES | Overall ExperienceI rented for a very short time. The staff was very helpful and accommodating to my needs. A very positive experience.
Cathy Fowler | Overall ExperienceMove in date Saturday morning 5-18-19
mount auburn community counsel | First ImpressionsEven though I showed up very very late and close to closing the guys still helped me move in and were extremely understanding. Great group of employees here.
chancey flowers | First ImpressionsI found that this Facility is grossly understaffed, with only 2 people having to enter & log, get the vehicle & check/take customer to look at the storage component if looking to use this option.
donald bush | First ImpressionsNEVER AGAIN!!! THESE PPL WILL STEAL YOUR MONEY IF CARD ON FILE,LIKE THEY STOLEN FROM ME SEVERAL TIMES.DONT USE UNLESS YOU LOOKING TO BE "STOLEN" FROM. THIEVES......
Jeanette Brown | Overall ExperienceEveryone was helpful
harvest spears | Overall ExperienceThanks Lawrence for your knowledge and patience.You made my experience worth trying Uhaul on Gilbert again.
james bowman | Overall ExperienceNot very happy will never use Uhaul again. Very poor.
Jeanette Brown | First ImpressionsMy items were stored in this facility for 6 years completely untouched and practically dust free. All of my items looked as if I moved in yesterday. Far exceeded my expectations!
CHEYENNE ALLEN | Overall ExperienceHorrible experience. It took over an hour to find an available unit. I had to walk around with them to speed up the process to find a unit... a lot more issues that i'm not listing too.
Chad Hert | First ImpressionsNathan and Larry took great care of us, thanks!
Gregory Zemtsov | First ImpressionsNathan Smith did an excellent job resolving an issue we had with some boxes we had delivered from out-of-state. He runs the Gilbert Avenue store with great skill and talent.
Gerry Gattenby | Overall ExperienceThe managers we very pleasant and helpful
Stacy Jeffries | Overall ExperienceThanks for helping with the door.
carol williams | First ImpressionsI had a month of free storage and they kept telling me I couldn't put my stuff in my unit unless I left the unit open they then scrapped my belongings and auctioned off the rest and tried to charge me
Joe Adams | Overall ExperienceI was 700 miles away and kept trying to call. The corporate call center was not so pleasant. But the men at the storage facility on location in Cincinnati were very helpful and very pleasant.
CATHERINE CHIARA | Overall ExperienceEverything was satisfactory or better.
Larry Edwards | Overall ExperienceI do not understand how it is my driver's license ended up from Cincinnati Ohio to somewhere down in Alabama all 17 different accounts or why you all will allow something like this to happen
michelle welch | ReservationThis was my first experience with storage facilities and hopefully my last. The whole process of me closing my account/unit was horrendous. It took months for me to get an answer on abandonment.
John Riedel | Overall ExperienceSo much went horrible that this doesn’t even allow enough space for me to put it all but to some it up. I called corporate and got transcripts of the conversation so that I can take this further.
Jeaneen Hill | ReservationHi I actually rented from NORTHSIDE? - the gentleman who helped me Monday was AWESOME - I came in 5 minutes til close + felt so bad about it - but I was desperate for a truck + he helped me big time!
Emily Valentino | ReservationA great experience and very nice van and the employees were super
donna baugh | ReservationI reserved a 5x7x7 storage space when I arrived I was told that the storage space was 2 blocks away and not in the main building, I had to pay more money per month for another space. Not happy.
Karen Rae | Reservationmoved out of my storage a chair was forgotten I called customer service someone was suppose to call me back after looking no one called I drove there and got an “oh well “ attitude from the employee.
christinn jones | Overall ExperienceVery unprofessional and unorganized! The elevator is really scary! U don’t know which floor is what!
Brandy Hicks | ReservationGreat facility and crazy friendly people. They have dollies and carts for you to use for free and I was able to stay a little past closing once without any issues. Will use this location again
Carl Miller | Overall ExperienceThe Call Center could use some training
CRAIG NUNCIO | ReservationLights in hallways were not always on. No lighting in units.
paul maxson | Overall ExperienceWe arrived with our truckload of stuff before the office was closed only to be told they didn’t have keys for our unit. Then when we moved out they didn’t record it and continued to bill us.
Anna Odonnell | Overall ExperienceThe times I accessed the storage unit there were issues with the operation of the door. Likely these have been fixed. Personnel were efficient and helpful. Parking lot small
BRENDA CASTIGLIONE | Overall ExperienceThe storage facility is pretty well maintained and taken care of. However, the hallways are narrow after the first floor, which makes sharing the space difficult at times.
Matthew Keller | Overall ExperienceThe staff was extremely helpful.
Molly Lameier | ReservationAll employees were very friendly and helpful
Lauri Martinello | Overall ExperienceGood
Korey Kellogg | Overall ExperienceWe stored my son's belongings from college for the summer, great location was only 10minutes from Cincinnati Christian university. Friendly and informative staff. Everything was great! See you soon.
Levetta Walker | Overall ExperienceDidn’t rent from Gilbert Ave. Rented at dalton ave. No truck available at Gilbert
Keith Oress | ReservationVery, very poorly managed facility. I received late notices every single month even though we have automatic payment. The manager is never available and can never be reached.
Brian Cox | Overall ExperienceEverything was well-maintained and the staff was very professional.
Stephen Branch | Overall ExperienceOver a weekend we moved to a new apt; Mon. returned to put a few things in storage that didn't fit but Uhaul had their lock on it ready for someone else. They didn't contact us to confirm.... beware!
Chris Perme | Overall ExperienceGary was incredibly helpful for a first time mover and u-haul user. He and his staff were easily accessible and always willing to answer the smallest questions. Could not have made this move easier!
Swathi Prasad | Overall Experience