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Chelsie SCustomer Reviews for U-Haul Moving & Storage of Waterford
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brakes did not work on trailer. When I called to let them know, the call center person seemed to not care. The staff at the pickup location are great but they are seldom who answers the call. The call center people are usually not impressive.
Johnmichael KThe steering wheel was out of alignment. I had to hold it 45 degrees anticlockwise to make it go straight.
MUSHEGH HThe phone application was redundant, I did all the work and still had to go in and wait for keys. Returning, the phone application crashed and I had to go wait in line to turn in keys. The location and staff are great- your phone app? Not so much.
Sean KVery staff, she was very polite and helpful. I would recommend using your services. Thank you.
Tim HThis UHaul facility has been helpful for all my needs. I have rented storage space, trucks, trailers, equipment and had hitches installed over the years. I highly recommend them.
susan e | Overall ExperienceMy recent experience with U-Haul Moving and Storage of Waterford was nothing short of disappointing. The level of professionalism and customer service exhibited by the staff was shockingly poor. Throughout my interactions, all of employees came across as unprofessional and outright rude, with little to no communication and/or customer services skills. The three women who seemingly worked there on Fridays through Monday were not capable of doing even the bare minimum, shoving chips in their mouths and on their phones while "tending" to a customer, like myself. **For additional context, I am a female myself and have nothing against women.** One of the most frustrating aspects of my experience was the repeated failure to honor reservations, that are apparently required. On multiple occasions, I made reservations to access my U-Box container, only to arrive and be informed that there was no record of my reservation. This led to significant delays, with me having to wait for 30 minutes to an hour for them to have to ask the manager locate and move my U-Box to an accessible location. Such inefficiency is unacceptable, especially when customers rely on timely access to their belongings during a move. Overall, I was deeply disappointed by the management and service quality at U-Haul Moving and Storage of Waterford. I would caution anyone considering their services to explore alternative options, as the experience I had left much to be desired.
Hadley HPlease see above comments! Horrible
MARGEITT FI believe they put the wrong size ball on the hitch It was very loose and pounding as I drove I have hauled a lot of trailers and the hitch has never been so loose on the ball
Dennis KI have a complaint about reservations using the website. Number one: If images of the driver's license are required at the pickup point, state that clearly on the webpage. Number two: I provided a contact person and telephone number (my wife who did not travel with me.). She was not allowed. If there exclusions for that person, then they should be stated clearly on the webpage. These were not critical problems, but they slowed down the process reduced my satisfaction with the transaction.
Phillip NContinue to be courses...
Judy SIt’s great experience
Joaquin M | First ImpressionsI was charged for gas when I put it right back where it was at! Total cash grab horrible! Truck smelled and had burn holes in the seat.
Jake MExcellent service and the attendant very satisfactory 🙏🙏
Joaquin Mwas taken care of quickly and professionally. great job!
david sUsed the online return feature and it was very easy to follow. Had no issues.
Jillian SGave them above average because they were doing their best with the staffing at the time.
pedro dThe app did not work properly for the self pick up without going to the counter so I had to go to the counter for assistance. I had already uploaded my drivers license, already added additional contact information, employer information was already added in the app. Everything was in there including the card information so I thought this would be a fast process. I was assisted right away, but the person kept stopping to go and assist someone else which was cutting into the time I had reserved the truck. The lady assisting me I guess had assisted another customer next to me and improperly scheduled the truck. So a more experience U-Haul worker was fixing the issue as this person was assisting me. The person assisting me was preoccupied with assisting this other person, then getting me through my process. Then she could not find the truck or keys. She came back in and told me the keys were in the truck and just told me the number of the truck and said I can just walk out there and look in the right hand corner of all the trucks and find the truck. 30 minutes after trying to get checked in. Hi ended up going out there and thank goodness I had the truck check-in part From the app where I was able to do a thorough exterior check in of the outside because it was damaged so bad the mileage and gas that was listed on my sheet was inaccurate. I had to take a picture of the mileage to update it, so I was not charged extra miles not used and the same with the gas gauge. The door was damaged so bad that I had to slam it numerous times in order to get the door to actually close so that I was not getting the warning signal that the door was open. The vehicle did not drive well it said the tire pressure was too low on the dashboard display and it made a very squeaky, loud noise And felt like the tire or something was going to fall off the entire time while operating it. It was the worst truck that I have ever rented. And I am going to check my credit card as I hope I was only charge once since the process was done inside and on the app.
Torenda WThe driveway and parking lot is in terrible condition other then that the staff was great
James KTruck wasn’t filled up with gas when receiving it it was on a quarter I took a picture of it then they still tried n charged me and the self check on was not great and slow and had
Angela RVery nice employees, very FRIENDLY, great service!🙂
Barbara ZEveryone we spoke to was well versed, on what we needed to do. Polite and kind. Very good experience
RICK WVehicles could be parked in an organized manner. The staff was helpful, but the traffic patterns outside were ridiculous.
Tom GFixing the large hole in the ground would be great, as well as having more clear direction for where to put the returned equipment especially after hours when there isnt a worker present. I was also charged 15 bucks after dropping it off and I have no idea why, especially since I was told if I returned it between an 8th and a quarter tank I would get a 15 dollar credit due to how low it was originally. So I feel a little stolen from.
Alexander SFound it unfortunate that you prices continually increased
Mary B | Overall ExperienceYou should all top off tanks before renting trucks it is really a pain in the ass to start a long day spending the first 30 min or more at a fiuelstation looks bad for service all the way around
Robert WThe truck battery died while unloading had to call family to jump start your equipment took over an hour after hours 7pm i’d like refund
Nathan HI did mobile check-in which makes you provide a bunch of verification once you are at the location when it could be provided before hand, this affected my planning for the truck the mobile service should be more streamlined. Also after being assigned a truck there were no direction as to where to locate the truck so I spent 10 minutes driving around the whole lot looking for a truck that wasn't there. I finally went into the location to make eye contact with an employee who then went back to playing on there phone until I reached the front counter. When asking for help the employee was very unhelpful, basically told me to go check the lot I just checked. He eventually assigned me to a different truck which was not clean and had a cracked mirror casing. After returning in which I topped the gas back up to where it was when I picked up the vehicle I was then charged 13$ for gas after paying for mileage as well. This is just shady and bad business. I will go out of my way to never use this location again if I even use haul after this terrible experience
Jennifer OI’ve used this location many times, and I never have issues. Everything is arranged and planned well, there is clear communication, staff is friendly and helpful. Thanks so much!
Aleksandra DThe girl that worked at the counter when I went to pick up the actual trailer was very slow, moving and more concerned about having a conversation and laughing with the associate that she was working with. The trailer was not thoroughly cleaned out.
JOSEPH SDifficult to modify reservation over the phone. They messed it up twice.
John CThe scheduling at this location was right on point for the hitch install, and staff friendly and attentive. Great job!
Brett BWhile the trailer was well used, the staff is friendly and the location is convenient.
Kathleen CEveryone was super…!!!
Myra AThe lady with long braids was absolutely rude she obviously hates her job and takes it out on the customers and I was charged for gas that I put already so I was charged twice for gas
antoinette yWindshield wiper motor didn't work. I had to drive in the rain for 3 and a half hours to try to get back to the place because I couldn't go fast waste my time and gas
Sam KInstallation is lousy, cables flying everywhere without not even conduit, 12v live wire cable just pops out straight from the battery as soon as you open the hood, fixed using the worst points like a vacuum whose from the air intake, everything is lousy as fuck
German ANo issues with the location. I have used it often.
Michael SThis facility is incredible... you can't go wrong visiting this store...I suggest get everything done on line because they are busy and it can save you some time. One thing I did like I really appreciated was the fact they have a place for handycap people like myself to wait your turn.... Thank You to all the service attendants for all you assistance!!!
THOMAS RVery good experience and easy to navigate.
Douglas OHorrible experience from start to finish
Kimberly VThe gas was empty the truck was not clean. The service was great amd the staff Wes friendly
Art MThey didn’t even close the hood of the truck
Amy CToo expensive
Ryan D | Overall ExperienceExcellent services for helping customers.
Dan ZThe young lady that took care of us was excellent!! Very kind and treated us the way a customer likes to be treated. I wish I had her name however, I can’t seem to find my paperwork at the moment.
maureen WI have been charged for material i did not use. Moreover, I had a very simple transaction become super costly. The lack of diligence is shameful!
Henry SI need to rent uhauls often for my classroom project and I will always try your location first.
Mary BI appreciated the staff accommodating a reservation change without any issues. Very helpful and friendly. Thank you
Michael BIt was just fine
Michael BStaff was friendly and helpful
ALAN DGood job
Michael wEverything went well!
Jean Athey did forget to put a dolly in truck, had to come back. very polite service. it was great.
SUSAN KMary didn't do her job right
Sharon CCustomer service was outstanding at check in.
David HNothing The staff where very helpful and courteous I'd definitely give them 5 stars 🌟
Terry GTook to long to check in. Problems doing on line check in process
tricia CThe rental of truck and the location was great. What I feel needs better control is uhauls use of texting during and after my move. Very distracting texts were received. The first one was that I needed to call as I could lose my reservation. I called and they said I was late. Not true! I was standing ten deep in line. Texts continue with verifications. Isn’t that what your counter help did? Then asking for pictures at the drop off or pay $20 for uhaul to checkin. WHAT? I would have taken uhaul to court on that one. So I have the text with a link but I didn’t return, a trusted associate returned it. So my associate sends me a text with pictures but it states you have to be at the location. Why would I need to complete this anyway? Bad business when responsibilities are pawned off to your clients. I put $40 too much in the gas tank by mistake.where is my refund uhaul?
Georgia L.
Julie MStaff was amazing
Adam VFantastic facility, easy access, convenient location. The hardest part was acquiring a 10x10 unit because they're all booked up!
Aaron K | Overall ExperienceAwesome
Karrie O | First ImpressionsGreat customer service
April S | Overall ExperienceI was told the units in the building were temperature controlled when I leased the unit. That was false, it was so cold that some of my stuff had frost on it. I’m just glad I didn’t have electronics stored. Other than that everyone was very nice and the facility was always very clean and tidy.
Cynthia B | Overall ExperienceGreat team onsite and always very helpful!
jeff m | First ImpressionsWe rented a second unit when we needed to store my mom’s furniture for a month while moving her to assisted living. I appreciated we were able to rent a truck (twice) last minute and rent a unit. My only suggestion is to get more furniture dollies. We took the last one and I heard someone come behind us who couldn’t get one because you were out. Your location also did not have blankets for rent. I understand people steal them but they should be charged and the items replaced. Overall, you run a great operation!
susan e | Overall ExperienceMy fist experience with you guys was excellent
moesha p | First ImpressionsThe only improvement I would make is to Initiate faster customer service in the showroom. The wait to conduct business is to long at times.
Charles H | Overall ExperienceAlexis was very good at her job; she was wonderful to deal with.
Micheal R | First ImpressionsThe security is awesome
Allison C | Overall ExperienceLost a few items at the time of receiving my box from LA It was open broken door lock
billy a | Overall ExperienceThe sales associate was helpful and accommodating. It was a pleasure doing business with her.
Ellisa N | First ImpressionsThe staff was great
derrick g | First ImpressionsZach and Alexis were wonderful to work with.
Debbie A | Overall ExperienceIssues with the website caused problems with auto pay multiple times that led to a late fee, contacting staff and getting a response was difficult, rodents got into my things and chewed things, rent was raised multiple times
Sarah f | Overall ExperienceThe staff member that rented me the storage unit was the only person willing to help us. She was nice but not knowledgeable. The other three staff were not willing to give any kind of assistance. I made two other purchases the guy that helped with the second item was watching tiktok videos on his phone though the whole transaction he never really looked up. We decided to get boxes for dishes none of the three worker was willing to come out from behind counter to help instead they stood in a crowd watching videos on the guys phone. My fiance had demand help from one the girls that upset her she had a attitude the time when helping us. We tried to get information on where the alarm was located they gave vague directions. The whole time we were there three of the staff members were very unprofessional. The girl that rented us the unit was the only member willing to give any help. I will not recommend this business to anyone. I have used this business for years I didn't know your customer service had declined to this point.
Odis S | First ImpressionsFacility was very dirty, and had obvious plumbing problems. They have no dumpster or even a garbage can on site open to the public. The smell from plumbing problems is unbearable. Way overpriced. Totally understaffed. Very unprofessional staff. I would absolutely not recommend this place to anyone. I will never rent storage with uhaul again.
Adam C | Overall ExperienceYour male employee was extremely rude and disrespectful! I will never bring my business there or refer you to another person.
Maquiba P | Overall ExperienceLock was not in unit, went to front office, they said its on the floor. I advised I scoured the whole unit and there's not one, finally they did provide one for me. I also asked the hours for storage, we had a flood and needed to make sure we could move everything in, they said 24 hours with my code. We did quite a few loads but came with another after 11 and could not access.
Dawn C | Online Move InDue to a bad storm coming through with a lot of flooding, we needed a unit fast. The staff at uhaul was beyond what I expected. They took care of me and my needs were met. They didn't try to put me in anything I didn't want or need. And I was in and out and with the power being out all over they ( staff. Bonnie and Ann) made it work with the difficulty hey had to deal with and made no complaints on the situation.. The best price and by far the best service.
Chrissie M | First ImpressionsZack never returned the calls I made to him and left messages.
Don R | Overall ExperienceAll of the staff were very helpful every time I had an interaction with them.
stephen f | Overall Experienceordered a truck online and got a storage unit instead. Asked for help and got attitude
Evan G | Overall ExperienceAnn did a great job. We are very happy with our experience and would recommend this facility to others.
JOHN M | Overall ExperienceThe local guys were fine outside of missing a hole in the gas tank of a 20 foot trailer that we had already loaded so it had to be unloaded by a group that U-Haul provided which destroyed most of our furniture. They loaded a 27 foot truck in three hours. They just threw our stuff on there which we didn’t know until we unloaded it in Michigan And the gas mileage was terrible. Truck ran like crap. Bounced me like crazy! I’ve used U-Haul for years and never had this bad experience. The Oklahoma manager, Nathan French was outstanding, but he could only do so much.
Steve W | First ImpressionsGreat!
Megan G | Online Move InEmployees should be trained in closing unit procedures. We were given conflicting information resulting in a Nasty call from the manager. We ate nit "dumping trash" type of people and were put off by being accused of that when a staff member told us that we could leave usable furniture in the garage because "other customers will usually take it and sometimes the staff will as well" only to receive a phone call saying we would be fined for "dumping". Train your employees to avoid this in the future.
Linda S | Overall ExperienceFor the above location it was excellent , but the centers in Jackson and Mason it was horrible.
Abdulrahman E | Online Move InI also love your alarm systems with the swipe card it even lets you know if you left your door open very helpful
Allison C | First ImpressionsGood place. Can't find many carts to move my stuff around.
Nathaniel S | First ImpressionsI appreciate how reliable and helpful UHAUL was. Ann Sanchez over at the Waterford UHAUL location was so helpful and professional. I'll will continue to use UHAUL for all my storing and moving needs in the future.
John T | Overall ExperienceAnn was awesome. Very helpful & informative. Will be renting a uhaul truck as well in Aug. Thanks
Robert L | First ImpressionsAnn did such a great good with my move in and kept the facility clean.
Jose S | Overall ExperienceZack was awesome!! Pleasure to work with and very helpful.
Debbie A | Online Move InUhaul is the best!!!!!
Frank F | Overall ExperienceThe only issue was that the green zip tie was still on my locker. Didn’t realize I had to cut it off myself and did not bring scissors. So I had to use my keys.
Carolyn J | First ImpressionsWould like to have had a partial refund as I checked out more than half a month early. Otherwise everything was great!
Patricia P | Overall ExperienceAnn Sanchez Was Probably The Most Helpful And Understanding Person Along With Michaela. I'd DEFINITELY Recommend This Facility. Thank You Again For Being Helpful
Thomaswilliam J | Overall ExperienceI updated my credit card for my autopay in March ( I did it online and called Wfd to confirm) but I was locked out yesterday. I had to physically go to the office and have them update my card in office.
Lisa K | First ImpressionsConvenient and reasonably priced. Facility was clean and access was very simple to use and well secured.
KAREN M | Overall ExperienceMy husband I accidentally left 2 suitcases in the van. We weren't even aware of it. Uhaul called and told us. I informed them I was disabled and my husband was out of town working. I informed them that I was unable to come and get the suitcases due to my disability. But, that my husband would when he returned. They said they would hold them for us. My husband also talked to them via phone while he was out of town as I had informed him of the situation. They informed him also that they would hold the suitcases for us. When he returned and went to uhaul to pick up the suitcases they were not there he was told. No one knew what happened to them. Everyone was playing dumb. Everyone we spoke too was unconcerned and didn't have any explanation for our missing suitcases. As the content in the suitcases were many brand new clothing items and shoes I know the suitcases disappeared because of this fact. Also in the suitcases were very important documents. I am still highly upset about how our suitcases just disappeared after we were assured by staff at the uhaul facility that they would be there for us to pick up when my husband returned. I would not recommend uhaul to any one because they are untrustworthy and do not care about the safety of individuals personal belongings. Nor do they stand by and honor their word.
Carrie S | Overall ExperienceThank you so much for your service. You were all very nice.
Christina T | Overall ExperienceSmooth and Easy process .. staff was really good people
Shane T | Overall ExperienceI never had any problems while renting storage. I found that their prices are more reasonable than others in the area. Very nice patient and friendly people. Once I determine the size unit I need for my remaining belongings I will be returning there to rent a smaller size unit.
Sean A | Overall ExperienceStaff was very friendly, will absolutely be using this location again
TRAMONE D | First ImpressionsEverything was good except the truck wasn’t clean
Brenda A | First ImpressionsI closed my storage unit on 2/23/2023 and contact the office and they inform me that everything is ok. I visited the Uhaul web site on 2/25/2023 and the unit was not market closed. I had to go back to Uhaul office in the cold and waited for long time in the cold to get service. Is the unit shows closed? Are the Autobill is stoped?
ISMAIL K | Overall ExperienceMy storage unit needs lighting inside. Aldd see I there was an awful lot of ice in front of my unit.
ROXANNE D | First ImpressionsClean and warm
aslynn r | Overall ExperienceI have never been so disappointed and upset with the unprofessionalism that they displayed in my life! 1st I called to setup the reservation, have the screenshot on my phone of the times and at the end of our conversation, with your customer service rep. She tells me Uhaul systems were down and she couldn’t take my credit card payment. She instructed me that I needed to go into the office and pay cash. I did exactly as I was instructed to do and since I had to pay cash (NOT by my choice but do to Uhaul) I had to pay an extra $100 deposit.. which I was told I would get right back! I was picking up in Waterford location and dropping off in Rochester which is only about 15-20 if that. I returned the truck at 6:30 was at their location figuring out the storage unit (since the systems were down the night before it didn’t add my storage unit properly) and the truck never left that location again after that. I finished unloading the truck and dropped the keys in the drop box as the gentleman at the counter told me to. I went back the next morning to get my $100 deposit back and they added on a whole bunch of extra fees to where I couldn’t get my deposit back at all. They added an extra day on plus an overnight night fee. Just enough to not give me anything back! To me that is highway robbery! You can review the footage and see when the truck hit there lot and never left again! There was no overnight or use of the next day at all. My paperwork says I returned the truck the next day at 8:01 a.m FALSE, I returned the truck at 6:30 the night before and had until 6:45 as my paperwork stated. I even made sure to go across the street to the Speedway and add gas, even though I barely used any, but I didn’t want that to be an issue! The whole point, they would have never had any of my money to play with if it wasn’t for Uhaul’s system being down and I feel they took full advantage of that and added all these obscene charges to my account just to not return my deposit that I was rightfully owed. I have tried to call Uhaul numerous times just to get put on hold and then they answer and hang up! I have never had a worse experience and felt so used and taken advantage of in my life! I would never trust that location or uhaul to handle business in the upmost manner!!!
Holly B | Overall ExperienceGreat storage unit to rent
Maxine L | Overall ExperienceA staff member was rather apathetic to telling her that my 4’10” furniture would not fit in the 5’ space because it was actually 4’6” of space. Then, told it was only approximate size. Hahaha. Really? Is that the UHall standard? SMH
George G | First ImpressionsFree month really helped out on move kept unit for 2 total
Michael D | Overall ExperienceU-Haul of Waterford always takes care of my needs. I have never had a negative experience with the Waterford location.
Steven R | Overall ExperienceEmployees have poor, non communication skills. Customer service is key.
Amberlynn B | Overall ExperienceEverything about using your facility was great. Always clean, well lite. Two things that I noticed during my leading time that I felt could have made things even easier: expand your office hours to 6:00 pm, since not everyone has the ability to be there before 5. And somehow have a dedicated "clear path" to the loading dock bay doors. There were always so many U-Haul trucks parked rather haphazardly around the facility, I had to drive "dodge ball" style to get to the bay doors. Overall, a great facility! Thank you.
Rebecca M | Overall ExperienceCustomer Service a this location is terrible. They are more interested in talking to each other than servicing customers. Each rep that I dealt with had no idea what simple manners are, some were down right rude to customers, mumbling, making jesters, political incorrect statements to people, etc. When trying to call this location you can be on hold for hours. when in location the phone rang until it went to voice mail, with people in the store doing nothing. I would not recommend this location to anyone.
Beth H | Overall ExperienceHello, I hope all is well. Thank you for the outstanding service. Please consider, better explaining in writing (email, pdf, webpage, not only the video): 1) disarming and arming your unit 2) access hours 3) what to do if an alarm is set off (accidentally or by someone else) 4) common obstacles - At this particular location, RV loading can make it difficult to view proper signage and traffic markings. This also makes it more difficult to find the drive up garage for loading. Great units! last comment - please consider 24/7 or 24/5 access. Or up until midnight during the week.
Angelo S | Online Move InAnn and Zach were both GREAT to work with. Always friendly and helpful when ever I needed them! Would highly recommend their business!!
ronda l | Overall ExperienceMy I never moved into the storage I picked up my truck and dowagiac Michigan I have applied for a 15 inch the representative called me and told me they didn't have no 15-in so she gave me a 10 inch then when I got there the man had the 15 inch so he must have messed up my storage it was too small
Robin S | First ImpressionsUnder staffed. Could not answer my questions because he has “never” been in the storage area. Didn’t have time to show me unit. Did not explain the 2 swipe system or the actual hours. Did not explain the closing of double doors, etc. will ost likely have to rent a different unit and based on experience may go elsewhere. Mgr did return emergency call but it was too late.
Pauline B | First ImpressionsYour employees rack they are awesome every single one of them
NICHOLE O | Overall ExperienceYou by far the worst staff any establishment has. First off your "hitch" guy Tremone is nothing but trouble. He's extremely rude and threatened to fight me as he walked away to the back room. Secondly the "new" girl with blue smurf hair is obviously to anything she's doing. Has no clue what to do or how to be helpful. If she was "new" why is she being left alone with little to no training whatsoever. Maybe it's not your employees because horrible staff reflect how they're managed and clearly this staff has ZERO training or customer service skills. The managers first name is Zach. It's a Monday and your "manager" is nowhere to be found? Ridiculous.. I paid for storage here but believe me I will be looking to move as soon as I find another storage unit. Will never use uhaul again and suggest you do the same. GO SOMEWHERE ELSE!!
Nicholas G | First ImpressionsSo far it has been a great experience, I just moved my stuff in. Everything went good and smooth
Shane T | First ImpressionsPete was very good to work with. Others that I met with or talked with on the phone on previous visits or calls, no so helpful.
William B | First ImpressionsZack was very helpful
Kimberly W | First ImpressionsI really like using U'Hall and I do tell my friends and family about you guys. actually I moved out on 7-1-22 because I called and told staff. if I need another unit I will use U'Hall.!!!l ( thank you staff )
Ruth C | Overall ExperienceThe new paved and covered outside storage area for RV's & Boats is wonderful. Easy access, remote control entry (loved this....no code) and 2 hours a day electric included to keep your batteries charged. The other nice thing about this storage is NO rodents to eat your wiring because it is paved. Thank you for a great storage experience.
RONALDJOSEPH W | Overall ExperienceVery nice very helpful staff! Super grateful for their assistance with my move!
Melissa M | First ImpressionsWaterford, MI Store Manager, ANN SANCHEZ, is AWESOME! Always courteous, friendly, helpful, and understanding, she is a blessing to me and other customers. Hats off to this excellent leader and the Waterford U-Haul store for having her up front and personal with customers. A win-win for your facility!
carlotta q | First ImpressionsNo happy with the online reservation system. Reserve a unit then not have it when you go to rent the unit you reserved.
Steven D | First ImpressionsCallled number which i guess was call center to find out about storage units available and pricing. Lady spoke with acted like i was wasting her time. She asked me for my credit card to hold 2 units and i explained just getting information and she abruptly wanted off the phone, she also had rude behavior. I would have thought you would be polite and want to answer customers question and help in any way possible. Went to facility in person to hold the 2 units. No problem. Gave credit card to hold the units. Called in again 4 days prior to moving company delivery to verify units were available and apparently again dealing with call center, was told i didnt have 2 units only 1. The lady said there was nothing she could do for me and asked if she should look at different location. Told her no that doesnt help me at all. I would have to pay the moving company the time and materials to go to different area. She put me on the phone with she said was her manager, found out he wasnt a manager, he said nothing he could do and when holding units with credit card doesnt mean they actually hold it. What does that mean right? He offered me 2 indoor units 5X10 for $98. per unit with no discount. Thats was $100.00 approx. more than outdoor 10X10. Which I had on hold and somehow lost. Incredible. Then manager said he would hold those 2-5X10 units no problem without coming to store he had plenty of them. He said i wouldnt loose them. Then what happened to my 10X10 outdoor unit. I was extremely upset with no option at this point due to giving moving company address to facility and would have to pay to change. Went to facility(U-Haul) after work and spoke with CALEB! He checked my reservation and stated the units i put on hold were still there on reservation. 2 units like i requested initially and we finalized paperwork so I wouldnt lose units. CALEB was extremely helpful. Maybe he should run call center and save CUSTOMERS alot less stress and headache.I know three people should go somewhere else if they dont want to deal with customers or help anyway they can. Just saying!
Robert L | First ImpressionsThe staff was rude. Tevin was not helpful refused to help me and extremely rude one of the worst experiences I had
Wayland D | Overall ExperienceSpacious and very affordable. Staff is very helpful, store if very clean & organized.
Romya M | Overall ExperienceThe staff there are very helpful and friendly
Octavia H | First ImpressionsVery Friendly staff at the Michigan location. Very helpful in answering all the crazy questions I had.
Freda M | First ImpressionsI would for sure recommend this very clean and well lit U-Haul building to all my friends, you have a choice of the unit being inside or outside. Very good communication between customers and staff. Over all its a very clean place to secure a persons things.
cindy b | Overall ExperienceZach was most understanding amd far past what i would have considered patient when it came ti dealing with me. I was rude, l was beligrent amd pardon my language, i was plain and simply an undeniable assh ole snd he dealt with it beyond well. Kudos to uhaul for hiring such a great and patient person into their ranks.
Joshua B | Online Move InThis location lacks effective communication skills.
Carmina P | Overall ExperienceWould be more helpful if you could enter and leave anytime since there is a password key in and out available .
Lorraine L | Overall ExperienceVery busy and still well maintained. Courteous and efficient assistance. Makes it tough to consider going anywhere else for storage
Diane W | First ImpressionsJames is awesome.
Ryan D | Online Move InThank you!
Caroline R | First ImpressionsConvenient
Mark R | Online Move InEmployee Bonnie at the UHaul and Storage Waterford MI location was absolutely 💯
JEANETTE H | Overall ExperienceThe convenience, price and service were excellent. Our items were safe and secure in a clean, well controlled environment.
CARRIE K | Overall ExperienceOther than the customer service lady kept walking away while we were trying to do business that was unsatisfying
Stacey F | First ImpressionsThe only thing I have a complaint about is when I drove my hour commute to this location in order to retrieve items only to find an extra lock had been placed on my unit. My unit was paid up to date, as it always was, so this confused me. I asked multiple employees and no one had a clue why it was there and told me to come back tomorrow. I made another hour long commute and again no answers but this time they had the spare key to the mystery key and told me it was in the managers office whom did not even attempt to reach out. My time, gas and energy was wasted because someone slapped a random lock on my unit without my knowledge or consent. Staff was not helpful with this situation at all
lyric j | Overall ExperienceU should not have to pay if u don't have anything in unit
LEE F | Overall ExperienceVery friendly and helpful.
Mary B | First ImpressionsClean secure and safe
harmony b | Overall ExperienceConstant calling asking if I'm still using it was annoying. I paid for if. If I'm not, its still mine. Don't call. Should be 24 hour access. Then raising rates?? Just because rich people want to use it. Im paying half now
GEOFFREY A | Overall ExperienceEverything was great. Only complaint is they never have the supplies the advertise in stock online and they are always busy and understaffed. Once you get set with truck and storage it's smooth sailing and most can be done online
Samantha T | Overall ExperienceI would not recommend this location because you could not call them. Calls went to a call center, they had no idea on any questions asked. I physically had to drive to this location to get service and my questions asked
Carolyn D | Overall ExperienceBetter fluidity in communication between facility and Uhaul regarding what services are in the contract. Unaware I had contracted not only for the truck but also for a unit and moving personnel. No contact info was ever given from the website for the movers and they never showed nor did I have a way to contact them. Was not aware that there were dollies at the facility but was happy to see and use them after not having the promised help at the house.
Marianne B | First ImpressionsGreat place to use, thank you
Ronald H | Overall ExperienceMy 4 month storage experience was positive. I would recommend the facility to others. Ann and Bonnie seemed were always around and were knowledgable and professional. My negative experience was returning the 19' truck I rented the first 4 days. I only saw this rental agent one time - during truck check in and he was really nasty when i asked to extend the rental one more day. I would describe his demeanor as abusive. I kept my cool and worked around the "issues" this fella had, but it left me feeling I was mistreated and had not been fairly billed. To this day I feel I was overly charged and had been 'tricked' into excessive truck rental fees. When I left I hired local movers. It was expensive, but I didnt want to have to repeat the U-Haul truck rental move in experience. The UHaul truck rental fees billed to my credit card "were shady". ANY additional fees should be upfront and texted/emailed to the customer upon the billing occuring.
jan e | Overall ExperienceThe two men did a great job! Would highly recommend them again. Thank you
Aaron B | First ImpressionsConvenient location
joanne k | First ImpressionsI’m not sure what the young man name was but he had a service dog, he was very rude and has no customer service experience.
Rahmod C | Overall ExperienceZack was extremely helpful So is the rest Of the staff
ANDREW P | First ImpressionsThanks for all your help
roy R | First ImpressionsNot all of the staff are helpful and polite, they don’t give clarity in the storage unit move in/out procedure.
KABRIA T | Overall ExperienceIt was very easy to Get to nice and clean they were very helpful at plenty of supplies when I needed them great plans great place to deal with I will deal with him again in the future
Art W | Overall ExperienceIt would have been better however. I had to deal with a UHaul employee that wasn’t happy with me because I apparently wasn’t using the easiest entrance to unload. Number one it was my first time there so how would I have known. He just kept repeating himself and saying for future reference. I was already unloaded I wasn’t going to load my stuff back in the car to do it the way he wanted me to. He made my move in experience terrible. He called my phone and then said the same thing in person like seriously leave me alone. He kept saying it like I was stupid. He wasn’t trying to be helpful he was upset I didn’t use the entrance closer to my unit. I told him it was my first time there and he just kept saying for future reference, which by the way is rude. Other than that experience with that UHaul employee everything else was fine except if it’s so important to use the entrance closer to your unit then UHaul should put those specific instructions in the initial move in email.
Silkia R | Online Move InCould not find the unit/did not help finding the unit when talking to one of the younger representatives. Walked around the property for 30 minutes in 90 degree heat and eventually found it. The unit was already rented out and he had to wait until they found another unit (same employee).
roderick E | First ImpressionsAnne was always there to answer all of my questions with a willingness to assist me. You can tell that she really likes her job & not just there for a paycheck. I appreciate all of the staff at this location. I've been to other locations, and NO Thanks. I will continue to rent from the Elizabeth Lk. Stores as I have for so many years in the past.
JOSETTE Y | Overall ExperienceGreat location, close to my home. The facility was always clean and I appreciate the flatbed/dolly that was always available.
Jenetta T | Overall ExperienceOnly issue is with the drive in bay doors for Self-storage facility. The owner, Ann Sanchez did explain it was a known issue that is being addressed.
ANGELITA C | First ImpressionsGreat staff and clean facility. Would definitely use again.
Paul T | Overall ExperienceEverything went well except the closing of the account. IT was not closed after the access card was handed in. So I got charged multiple times and had to visit the facility to close the account. Calling the facility went to permanent hold and did not help Thanks for everything.
RAJESH M | Overall ExperienceThey let someone cut off my lock and replaced it with their lock and that person proceeded to take my personal items out of the storage unit. Fortunately I found this out relatively soon after it happened and it was rectified but other than "sorry " I was offered no other compensation off my storage fees...nothing. I felt very violated. You are lucky I am a nice person and didn't involve the police or file a complaint.
CLAUDIA E | Overall ExperienceYour business are very well clean and paying are good.
SCOTT N | Overall ExperienceConvenient, easy, friendly, clean. Occasionally a long wait in line for things when i had to pop in but the unit itself was great my things were fine and undamaged. I had an outside unit. Would use again and recommend.
Jennifer R | Overall ExperienceEven though only had unit for 3 months was very satisfied and would use again if needed. Service was great and Uhaul is my go to for moving both local and out of state.
robert c | Overall ExperienceLong wait and no acknowledgement from the people at the front desk. My autopay was not set up properly. My unit was locked once and when I informed the associate he was nothing but aggressive and rude.
BRADLEY C | Overall ExperienceEmployee work load doesnt give them opportunity to explain policies. I saw several customers angry at counter - it wasnt their fault. UHaul Leadership needs to learn how to defuse these situations. Bad internet reviews validate this happens to often at this location.
jan e | First ImpressionsThere was not enough help when I rented and when I closed account I waited over 35 minutes. But the staff I dealt with were good
SANDI F | Overall ExperienceThe employees are always bust but, stay courteous and professional.
James C | Overall Experiencestaff is excellent - very professional
ken d | First ImpressionsGreat experience. The guy at the desk was very helpful, polite, and got me right in.
Ronald R | Online Move InL.B. Mitchell the rep that helped me with my process order was excellent. Was very polite and professional. Very great service, great employee.
OMAR M | First ImpressionsEasy and convenient
EDWARD G | Overall ExperienceEverything was wonderful.
William M | Overall ExperienceThe only problem is there were not enough staff there helping customers. When I walked in there were 3 people ahead of me in line, 3 people sitting down that had already been helped and waiting on something before they could leave, and even with a reservation I still had to wait almost 20 mins to be helped. While standing waiting about 5 people walked in after me. It’s a small store and people were just standing everywhere. It just doesn’t seem like enough staff are on site to service the number of customers coming through. Otherwise the person who helped me individually was great! Very friendly and helpful.
Jennifer J | First ImpressionsThe staff were not very helpful except for one lady. One man was playing on his phone and didn't even talk to me. The reservation was lost and the storage unit was not available. I don't know if this is because the facility was so large or employees didn't care.
Renee P | First ImpressionsMy only advise would be for I haul to have better communication with customers. You can never reach anyone on the phone at this facility. That is a bad thing. Everyone was friendly and helpful in the store at all times. This place was so clean! Loved the care!
Kendra G | Overall ExperienceMoving into and out of unit with items was seamless. Very clean and tidy. Staff extremely helpful. Kudos to Waterford staff.
robert c | First ImpressionsAs the old saying goes. "You get what you paid for". My storage locker as well as the rest of warehouse is very clean, and the security features of the building is top notch. Staff were very friendly with any assistance I needed. Absolutley no worries. I highly recommend this facility
Samuel M | Overall Experiencefast and frendly
James C | First ImpressionsWhile there was not a range of sizes… I found the unit I needed and got it very quickly. I appreciate the discounted rate especially because we had no choice and had to hurry and get a facility to keep our stuff while recovering from a fire
GARY G | First ImpressionsUHAUL Waterford, is one of the best storage facilities around town. Thank you!
Tonya h | Overall ExperienceAnn Sanchez was my service provider,she provided excellent service, was polite and very professional to work with.
SANDI F | First ImpressionsExcellent Experience.
jackie m | Overall ExperienceEverything was easy and made the storage experience as good as it can be. Would rent there again if needed.
Diane W | Overall ExperienceThe lock was not in my unit when I moved in, and when I went to the service area to get a lock I had to wait at least 10 minutes to get help from an employee. When the employee showed up they were clearly in a bad mood. Overall, the online experience was great, in person, not so much.
Robert M | Online Move InThe Storage facility was clean and amazing I will definitely tell my friends and family about it
Samantha M | Overall ExperienceI was over charged and the manager ann said she would fix it but never did. It's almost a year later.
Ashley F | Overall ExperienceThanks
Dale L | Overall ExperienceNeed more staff to answer the phone. Phone service is unacceptable.
DEBORAH P | Overall ExperienceRented RV parking with electricity, disappointed to learn electricity is only on for two hours a day. This was not advertised. Staff members did state it we can have it turned on on an as needed basis.
Ronald C | First ImpressionsVery friendly, helpful staff! The building is nice and clean and I even received a call letting me know my lock wasn't secure on my unit. Thank you so much for looking out for your customers!!!
Kim O | First ImpressionsMy only complaint is that I cannot call the facility directly. I get rerouted to central. That is wrong. I prefer to talk to the local folks when I call.
Jeff W | First ImpressionsEverything was as expected. Thank you
Arthur B | First ImpressionsIf we need storage or need to move again, we will definitely consider using this facility again.
joetta A | Overall ExperienceThe facility was extremely convenient and the staff was friendly and helpful.
Sara A | Overall ExperienceThe online information was complete and I did not expirience any surprises when I arrived. The counter staff was very friendly and let me know everything I needed to start using my unit.
Paul H | First ImpressionsTook care of my rental storage needs promptly. Thank you.
RONALDJOSEPH W | First Impressionspeople don't smile anymore.
Don C | First ImpressionsThe front desk attendant was very condescending and talked down to me and the guy in front of me. She tried to make me look stupid, but she had 4 different colors of hair. Zeal was very professional. I just wish his employees would do the same....
Todd C | Overall ExperienceZack was very professional and made everything works smooth
micheal h | First ImpressionsStaff is slow and relatively unfriendly. Does not look like a good place to work as employee attitudes appears poor. Otherwise, the experience is good.
RICHARD B | Overall ExperienceI cleaned out my unit after my monthly payment had been auto-deducted five days previously. When I tried to call and ask if I would be getting any of that money back, having only used the unit five days of that month, I could never get anyone to answer the phone. I tried four times. So I drove over there, and asked the staff member on duty. There was no smile, nothing welcoming at all, just a flat, “No we don’t prorate.” That was it. Unfriendly AND unfair.
Laura E | Overall ExperienceWe were quite pleased with everything and have recommended it to friends already. Super place to do business with.
Larry E | Overall ExperienceServices and staff were excellent, professional and courtesy. It is hard to find wonderful people today, to serve you in a professional way, so this facility in Waterford will exceed your expectation. I highly recommend this facility to all my friends. Thank you very much. Constantin
Constantin L | Overall ExperienceI only wish that the storage area doors weren’t left unlocked at night and weekends when the front office was closed. I felt vulnerable in there after hours since anyone off the street could get in.
Stacy S | Overall ExperienceVery good experience and extremely convenient...i appreciate the help from your staff
PATRINAANNE A | First ImpressionsZach and his crew are always amazing and helpful! I always recommend them to my friends and family!
Denise N | First ImpressionsNeeds to be a bit cooler in the inside climate controlled storage area. Need garbage cans to throw away small trash or such. Should be area to purchase bottled water or vending. Thank you. All was good.
Alan R | Overall ExperienceI moved out of my unit aug 19th 2020, went into office and told them I was moving....asked if i needed to sign anything, the staff said no and blew me off. 2 weeks later I get a call from a manager asking if I had.moved out of the unit. My move was finalized 2 days after that sept 1 2020. Im disappointed in the lack of communication and the laziness of the employees who couldn't complete my move the day I actually moved out.
Melissa M | Overall ExperienceA VERY efficient operation and friendly
Deborah S | First ImpressionsVery clean and well lighten place
Edward P | First ImpressionsI was very impressed about how professionalism treatment I had. In my opinion is one of the best service I had., in North America. People there are very friendly ready to offer you a good time an affordable business, which can be a good note or an example how to do a professional business. I totally recommend this facility. My next step is to apply for a truck to move my furniture to Canada. Excellent service excellent people . Constantin and Ioana
Constantin L | First ImpressionsRep was helpful
WILLA C | First ImpressionsMy only problem is when u call u get a call center and u can not get ahold of someone there. I had my car there waited all day for a call. No one to answer if it was ready.
Gidget C | Overall ExperienceCustomer service here was great!
Shamea F | First ImpressionsI had some things come up missing but I am not sure why and I often forgot to put my code in so I guess it’s on me. I was there for about a year.
Heather L | Overall ExperienceGreat experience 👍
Robert B | First ImpressionsI really appreciate UHaul’s convenience, pricing and customer service. You help make critical life changes-like moving across the country- less stressful. I have and will continue to work with UHaul and recommend them to fiends and family. Thanks for being such a great American business.
Stacy S | First ImpressionsI was reluctant to get a storage area but the process was very easy and the folks couldn't be nicer. I am super impressed with the security for the inside units. Outstanding entry and exit!
Larry E | First Impressionsgreat staff. very helpful
ERNEST T | First ImpressionsThe staff were very nice and helpful. Your gate was easy to use and I was in and out when getting my storage unit. I appreciate that your paperwork wasn't long and tedious. I will spread the word.
Alecia H | Overall ExperienceService reps were so very helpful! Thank you! Wish I wrote down name!
carole S | First ImpressionsNeed more people to help customers during peak times- wait too long- lines are long- May I suggest putting benches so persons can sit- it is hard for me to stand 30 + minutes.
James P | Overall ExperienceThanks
Shirley w | First ImpressionsVery helpful staff.
Brian T | First ImpressionsNo problems, two hard working guys!
kathaleen c | First ImpressionsGreat people and facility. Thanks!
GORDON R | Overall ExperienceThank you
TIMIKA W | Overall ExperienceThis facility is the best one I seen so far with that I will continue to use it ... I rate it 100 %
miguel g | Overall ExperienceI had no problems with anything
LULA S | Overall ExperienceThe staff was always willing to accommodate me as best as they could. Sometimes going above and beyond. The manager and his assistant manager made themselves available to answer my questions and conc.
JOHN G | Overall ExperienceNone
Liz D | Overall ExperienceQuick and friendly service. Explained everything and answered all my questions.
Patricia J | First ImpressionsThe customer service was excellent, and storage facility clean. No compLaints
TAMMY M | Overall ExperienceThe convenient hours and location facilitated a smooth move.
CHarles S | Overall ExperienceGreat service from start to finish! My wait time was acceptable and everything was clearly explained. The location was very clean and welcoming. I would definitely recommend this location.
Rosalyn S | First ImpressionsPlz Reduce payment. Access doors were locked. Ttook 1.5 hrs to gain access which caused addition contracted time. Unit was not as ordered. Had to move contents. Hard to reach a Rep. Mgr resolved.
john s | Overall ExperienceAfter hours double doors do not open was very hard to bring cartful of stuff in through the man door Place was clean carts assessable Hard to load on the slant by door - cart kept rolling away
Mary D | Overall ExperienceThis team hustles and cares about its customers. The facilities are one of the largest around and they have converted to digital communication which is very convenient. Great job!!
BARBARA R | First ImpressionsAnn was very pleasant and helpful especially we can communicate thru our ASL (American Sign Lang.) ! :) Clean place and very security--would recommend that place!
MARY L | First ImpressionsIt was pretty busy on Sunday. Everyone was courteous and helpful. My gate card didn’t work at first so I had to come back in and get it fixed which was a bit of a hassle, but they fixed it quickly.
Kathryn M | First ImpressionsVery friendly staff. Explained everything very well. Very clean interior units.
Timothy J | First ImpressionsTook over an hour to rent out a unit, three employees had to help and there was a lot of confusion on what to charge for. Seemed unorganized. Closing out storage went much quicker.
cassandra c | Overall ExperienceOutstanding group of associates, knowledgeable, helpful, informative.
terry c | Overall ExperienceI love the security measures and the customer service
Tiffany K | First ImpressionsGreat
ORIN L | Overall ExperienceThe staff is very helpful and friendly. Commodore, one of the Waterford store employees saw me struggling with a bundle of boxes and assisted me with loading them into my vehicle. Stellar employees!
mary f | First ImpressionsThe staff was very friendly. The ourdoor "parking" style units could be a little more cleaned out and marked.
LEA F | Overall Experiencethank you
Liz D | First ImpressionsI've rented several trucks from here as well as used the storage facilities. The customer service staff is awesome! Very friendly and helpful! I would (and have) recommended this location.
Catherine G | Overall ExperienceNice place. Ann was very helpful .
MARLA K | First ImpressionsIve used U-Haul in the past always been satisfied with their equipment Caravans trailers I'll always continue using U-Haul as long as it's available thank you again
ROBERT R | First ImpressionsNo one ensured that I could get into my storage and made me go back and forth to the office just for assistance. Poor service experience
TIMIKA W | First ImpressionsThey were very helpful. Thank You
John R | First Impressionszach was efficient, friendly and quick. nice clean facility
Kathryn Z | First ImpressionsThank you
TERRY W | Overall ExperienceBrand new facility with over 800 indoor units. Loading dock with garage pull in makes it above the other storage facilities around. Staff was very kind and helpful.
Shawna B | First ImpressionsThanks for taking great care of me!
Sarah H | Overall ExperienceI was very satisfied with the overall experience of U haul. I appreciate you guys!
Ninean T | Overall ExperienceGreat staff!
Joseph N | First ImpressionsFriendly staff! Very Friendly and great to work with!
Scott J | Overall ExperienceThank you so much for your service.
Melvin S | Overall ExperienceCal is very friendly, helpful and professional
CAROL R | Overall ExperienceI rented a truck & moved out of my unit. I sat at the counter 3 separate times & informed 3 diff staff I was moving out. It never got notated in system. I was billed for the next month.
Richard B | Overall ExperienceFriendly and cooperative
zakaria a | Overall ExperienceGreat
MATT C | Overall ExperienceWas told about a replacement for my unti because the hinge was in super bad shape. Was told it would be done in minutes but it was hours later.
Nicholas L | ReservationTook over 2 week for you guys to deliver my ubox to my location. Didn't hear anything. Had to call customer service multiple times to figure anything out, and that didn't help to much
JEREMY B | Overall ExperienceTook four different calls to the store to let them know I moved out and no longer needed my unit. received multiple notices saying I had late charges. every time I called I was on hold forever.
Samantha B | Overall ExperienceEverything went great...until it didn't. I tried to cancel my storage unit in store and was told I would receive a receipt by email. I never did, had to call and struggle to close it over the phone
Thomas B | Overall ExperienceFacilities could use updates compared to other uhaul facilities. The staff was courteous though always too busy. I had issues with ending my storage reservation despite conversations with 2 employees.
Dalton M | Overall Experience