Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Monique was a very good and helpful person to work with; the equipment was ready and she worked quickly and professionally to get me on the road quickly. Thank you.
Timothy Amorella
Rating:
5.0
Friendly staff and accessible cargo van used
CHRISTIAN SY
Rating:
5.0
Nothing
kevin henry
Rating:
5.0
Monique was very professional and she helped me out to the succession of me getting and using a rental with no hassle and no problem.
Jeremy Statham
Rating:
5.0
Customer did not leave a comment.
Dhwani Patel
Rating:
5.0
Customer did not leave a comment.
Christopher Peasand
Rating:
5.0
Customer did not leave a comment.
adita cordova urbina
Rating:
3.0
The location was fine. The fact you moved my pick-up to a location an hour away really pisses me off.
Mike Douma
Rating:
2.0
The truck was dirty inside where the furniture goes. I was unaware until the furniture was removed and most of it was damaged by the dirt. Mattresses and a brand new sofa
Johnna Smith
Rating:
5.0
I chose the wrong size storage, the young lady working was very polite and pleasant I appreciate her understanding and help with getting a bigger storage room.
Mary Butler
|
Online Move In
Rating:
5.0
The U-Haul the young lady who assisted me was AMAZING! Please let her know that. She was Afro-American. Kudos to her!!!!!!!! Very smooth transition with her. She was polite, patient and thorough in explaining every thing to me. Also the young lady Sonya, when I initially called in for the rental reservation. She was also polite, patient, and thorough in conversation with me. They both were AWESOME!!!! Thank you.
Yolanda Colbert
Rating:
5.0
My experience with UHaul was great! Yhe ataff went above and beyond to make sure all my needs were met. I Highly recommend UHAUL on Lewis ave in Waukegan, Il .
V/r
C Strong
☆☆☆☆☆
capuchie strong
|
Overall Experience
Rating:
5.0
My experience at uhaul was very good. It was fast, easy, and simple. The staff were professional and nice.
sandra walker
Rating:
5.0
Customer did not leave a comment.
Eusebio Perez
Rating:
4.0
Customer did not leave a comment.
LARRY THOMAS
Rating:
5.0
Customer did not leave a comment.
Crandall Bratcher
Rating:
5.0
N/A
Chantell Lewis
Rating:
5.0
Customer did not leave a comment.
Chantell Lewis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karis Haygood
Rating:
5.0
Customer did not leave a comment.
william Benjamin
Rating:
4.0
Customer did not leave a comment.
john laramore
|
First Impressions
Rating:
5.0
Staff was friendly, courteous, and helpful!
Douglas Peterson
Rating:
5.0
Nothing because everything was okay. Thank u n I will rent from u haul again when I need my things moved. Thank u for ur hospitality.
shinta short
Rating:
4.0
Manager on site was great!
Paul Amundsen
Rating:
5.0
Customer did not leave a comment.
Alexander Schlacks
Rating:
5.0
Customer did not leave a comment.
Shanika Ruffin
Rating:
5.0
NA
Ervin Jacobs
Rating:
5.0
Customer did not leave a comment.
cameron scott
Rating:
5.0
Everything was great
Ervin Jacobs
Rating:
2.0
Customer did not leave a comment.
Tomasz Sieczko
Rating:
5.0
Customer did not leave a comment.
Turee Gale
Rating:
5.0
Keep doing what you doing in the community you are valued.
Deryck Dottin
Rating:
5.0
Be precise on our reservation times other than that the service was great
allen lymon
Rating:
5.0
Professional service was great!
Richard Lee
Rating:
5.0
Monique and the two gentlemen that checked me out were outstanding.
Shawn White
Rating:
5.0
Great store manager very understanding
Miracle Smith
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sharlena Stephens
Rating:
3.0
Location was nearly an hour drive. UHaul needs to make more equipment available for one way use, the same equipment was available 5-10 min away but was restricted to round trip use. Very inconvenient!
Brad Marion
Rating:
5.0
Customer did not leave a comment.
Mary Smith
Rating:
5.0
Staff was very helpful, intellectual and friendly.. She help me a lot..
yevon young
|
First Impressions
Rating:
4.0
The cargo fan was not swept out
phil kagan
Rating:
5.0
Every thing great
maria aboytes
Rating:
5.0
Customer did not leave a comment.
Tracy Wilson
Rating:
5.0
Customer did not leave a comment.
Dana Tarvin
Rating:
3.0
Would have been nice of you guys to put the dolly furniture I rented . Never received them made moving alot harder
Christopher Lasovsky
Rating:
5.0
Customer did not leave a comment.
Dana Tarvin
Rating:
5.0
Both locations I went to were both great however, the U-Haul customer service is fucking trash!!! They called me multiple times prior to reaching my destination and then called me again a day prior to my extension!!! Whoever hires U-Haul customer service needs to reevaluate its employees because I enjoy moving with U-Haul but the customer service needs to be changed! Thank you.
Justin Brigman
Rating:
3.0
I didn't have any issues staff was always helpful
SHIRLEY LEWIS
|
Overall Experience
Rating:
5.0
I had an awesome experience. The young lady who processed me in and out with my order was very helpful, nice, and professional. She got me in and out very fast! I will rent here again. She was awesome and so was the truck & equipment.
michele Gilling
Rating:
5.0
Customer did not leave a comment.
Mathew Caudill
Rating:
3.0
hard to rate the location. this is the first time at a uhaul in 25 years. The lady that works there is awsome though.
daniel dennis
Rating:
5.0
Customer did not leave a comment.
Atavia Mcgee
Rating:
5.0
I appreciate the excellent customer service and the courtesy call. I've used this location for many years and it never disappoints.
Alice Howell
Rating:
4.0
Customer did not leave a comment.
Michael Rodriguez
Rating:
5.0
Ms. Allen at the front desk was awesome her customer service was excellent.
Shawn White
Rating:
5.0
hassle free / everything exceeded my expectations
DARRELL TEMPLE
Rating:
5.0
I had a flawless experience renting from this location. It was quick and easy, the vehicle was well maintained and the service was excellent (Chris B.). I would absolutely rent from the Waukegan again in the future.
Lauren Sczygielski-Anders
Rating:
5.0
Customer did not leave a comment.
Benny Gerald
Rating:
5.0
Customer did not leave a comment.
Jason Anderson
Rating:
3.0
My storage unit must have gotten water in it l say that because my couches had gotten mold on them and a few bags of clothes and my grandbabies stroller and walker was mold so l recommend not to rent out storage 385 l never had any problem with U-Haul and l will continue to do business with you
SELETHA WASHINGTON
|
Overall Experience
Rating:
5.0
I think you are doing an excellent job already and you don't need to improve anything.
Sharon Thomas
Rating:
5.0
Great staff very helpful
Tavisha Jones
|
First Impressions
Rating:
5.0
Stay open later.
SHAWANA WEST
Rating:
5.0
staff was very nice and helpful. great job !
Justin Jones
Rating:
5.0
Excellent customer service 👏🏼 👌🏽 👍🏼
Mark Gant
Rating:
5.0
Quick and easy hook up and drop off. Great Service.
Michael Zawadzki
Rating:
4.0
Clean more snow off of the vehicle upon delivery.
Office staff was outstanding!
ALLAN HOVEY
Rating:
5.0
Customer did not leave a comment.
Brad Hanson
Rating:
5.0
Customer did not leave a comment.
Jeffery Roberson
Rating:
4.0
make it cheaper the more miles they use
Rodolfo Antonio
Rating:
5.0
I was greatful it was open on Thanksgiving Day .
Rafael Nieves
Rating:
5.0
Customer did not leave a comment.
Jordan Boucher
Rating:
5.0
Customer did not leave a comment.
Jorge Chavez Arrieta
Rating:
5.0
Customer did not leave a comment.
Luis Barrera
Rating:
5.0
Very nice unit...just bigger and became more expensive than I needed.
Lisa Strang
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alicia Sawyer
Rating:
5.0
Amazing customer service
Lashandra Wright
Rating:
5.0
Customer did not leave a comment.
Juan Urquiza
Rating:
4.0
Customer did not leave a comment.
Kelly Nelson
Rating:
5.0
Customer did not leave a comment.
Jeff Kufeldt
Rating:
5.0
Customer did not leave a comment.
Cordell Dunn
Rating:
5.0
The truck seem to be in poor shape ram really tough
TINA ARNOLD
Rating:
4.0
Customer did not leave a comment.
John Alberti
Rating:
5.0
Great customer service
Michelle DALEY
Rating:
5.0
Customer did not leave a comment.
Jacqueline Johnson
Rating:
5.0
Space in the lot was limited otherwise the store was clean and the staff was helpful.
Roman Buchberger
Rating:
5.0
None
Eva Walker
Rating:
5.0
None
Eva Walker
Rating:
4.0
Put a running boards on the pickup truck to make it easy to get in/out the truck especially for someone of a short stature
Carole Searles
Rating:
5.0
Customer did not leave a comment.
Renita Jones
Rating:
5.0
Keep doing what you are doing
Shellie Jones
Rating:
5.0
The customer service I received was outstanding. Very easy very simple and friendly.
XIOMARA HERNANDEZ
Rating:
3.0
Customer did not leave a comment.
James Toronto
Rating:
5.0
Customer did not leave a comment.
Kevin Sherry
Rating:
5.0
Customer did not leave a comment.
nikki mccoy
|
Overall Experience
Rating:
4.0
In the past, if a sign was in the window. It was already removed, and the agent would start the vehicle so it could be warming up as we check the signals and brake lights. I had to remove the sign out of the window and ask him to check the brake lights and signal to make sure it was working. To be fair he was very busy, and he was by himself.
Flora Williams
Rating:
4.0
Customer did not leave a comment.
Donna YOUNG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ofelia Lima
Rating:
5.0
Customer did not leave a comment.
Jane Escobar
Rating:
4.0
Everything was fine
David Grace
Rating:
1.0
You guys over charged me and didn’t reimbursed me
Tony Salgado
Rating:
5.0
Customer did not leave a comment.
Azucena Bahena
Rating:
5.0
The Assistant Very well, experience. And supportive thanks for all the help
Anthony Hood
Rating:
4.0
The equipment was clean, but the drivers cab and the storage area both had a cockroach infestation. I had them running in between the seats and center console in the front. They were in the back running along the wood anchor boards and structural parts of the box.
Marc Brofka
Rating:
5.0
Customer did not leave a comment.
latonyna conner
Rating:
5.0
Customer did not leave a comment.
reginald eveans
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tracy Wilson
Rating:
5.0
Customer did not leave a comment.
Yoni Marquez
Rating:
5.0
Great staff, great service, great experience
Blake Kube
Rating:
5.0
Customer did not leave a comment.
Robin Hoyte
Rating:
5.0
Customer did not leave a comment.
Glenn Konicki
Rating:
5.0
Customer did not leave a comment.
Ernest Turner
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katherine McBride
|
Overall Experience
Rating:
3.0
No Comments
Allea Cattouse
|
First Impressions
Rating:
5.0
The storage unit was excellent for my needs the staff was always helpful if needed, I would recommend this storage facility to my friends and family.
joy brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sharon sanchez
|
Overall Experience
Rating:
5.0
Staff is very professional
Ernest Turner
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SELETHA WASHINGTON
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Farrell Peterson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia Sashington
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JULIO KON
|
Overall Experience
Rating:
5.0
The manager was amazing, kind, and very knowledgeable. I am glad that I found the right place with nice people.
Heather Nichols
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eric Paquette
|
Overall Experience
Rating:
5.0
Very nice service Offece very clean and very secure storage
solis Quintana
|
Overall Experience
Rating:
5.0
The gentleman that checked me in was awesome!!!! But my storage unit is not on sunset it is on Lewis Ave!
Virginia Olson
|
First Impressions
Rating:
5.0
Excellent Service!!!
Howell Brown
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DELI DRO
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Darryl Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GONZALO GUADALUPE MORALES
|
Overall Experience
Rating:
5.0
Moneak is great. Great personality, great help when i was frustrated as well.
Franchesca Rivera
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diana Lopez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
DARMIA NORRIS
|
First Impressions
Rating:
4.0
My unit was too low in height having back problems because I couldn't stand up in my unit.
Marcellus Powell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eunice Popp
|
Overall Experience
Rating:
5.0
My only problem was that i wasn't refunded any money even though i moved out 3 weeks before my billing date🤷♂️
victor williams
|
Overall Experience
Rating:
5.0
Money was great!!!
Jacqueline Woodard
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOY GILL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly Seymour
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eunice Popp
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brian Ervin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
darniqua hood
|
Overall Experience
Rating:
5.0
The manger, Moeneak (spelling?), of this Uhaul location provided outstanding services along with assembling a great staff that includes Dominque and Miguel. I appreciated their patience with answering my questions and flexibility with showing me how to use the paascode instead of a card.
DENNIS GARRETT
|
Overall Experience
Rating:
5.0
The manager in Waukegan was very helpful. She staff has become more inviting.
ANDRENA Dobbs
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darryl Brown
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
morgan hall
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elena Kreucher
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert Rock
|
Overall Experience
Rating:
5.0
Thank you
Anthony Greene
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LATRESE CRAIG
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
WARREN THOMAS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anita Arista
|
First Impressions
Rating:
5.0
Definitivamente lo recomiendo por que los trabajadores son muy serviciales especialmente en este tiempo que la gente no quiere trabajar y si recibir pago. Espero que sigan trabando por mucho tiempo ellos ahí ya que están disponibles a servir por eso les brindo miles de estrellas y bendiciones
Elizabeth Rivera
|
Overall Experience
Rating:
5.0
Thank you for watching over my belongings 24 hours a day for every day that I left it at uhaul. I couldn't keep them with 24 hours a day. I
So it was really helpful to have uhaul there for me.
Rachel Ann Nelson
|
Overall Experience
Rating:
3.0
Cost to much
byron fisher
|
Overall Experience
Rating:
5.0
Man with orange braids who checked me in was nice and very helpful. Quick and knew what he was doing. Very refreshing.
Miki Mancine
|
First Impressions
Rating:
3.0
I still haven't been to the space but I'm sure it's clean.
victor williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Justice Gatlin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Benjamin Vaughn
|
Overall Experience
Rating:
5.0
Great customer service, friendly and all questions answered. Easy to unload, even with a broken foot. I'd recommend the facility to anyone looking store their personal property.....
robert rock
|
First Impressions
Rating:
4.0
John was very helpful and went above his duty to help me
MELVIN JEFFERSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cedric stokes
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cortesiara Bizzle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RONNETTA MC CARROLL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles White
|
Overall Experience
Rating:
5.0
Great service
Sidnice Turner
|
Overall Experience
Rating:
5.0
One of the best customer service I’ve experienced. If not, the best .
Joshua Lizama
|
Overall Experience
Rating:
5.0
The gentleman that assisted me was very help and polite I would recommend this location to anyone.
Mike Lazarz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cedric stokes
|
First Impressions
Rating:
5.0
The new staff at 1701 North Lewis Ave Waukegan IL by far are the best thank you stay healthy and safe
RANDY ALRIDGE
|
Overall Experience
Rating:
5.0
Great dependable service that you can rely on.
PAULA JOHNSON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard Spears
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
antoinette dedrick
|
Overall Experience
Rating:
5.0
I was lucky when I rented a storage and when I left too :both times jhony helped me it was very quick. God bless 🙌you 🙏jhon and thank you very much (uhaul)..
Chamoun Touma
|
Overall Experience
Rating:
5.0
Great assistance with how to enter
Sarah Tuten
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
john shovelier
|
Overall Experience
Rating:
4.0
The gentlemen who took care of us when we returned our truck rental was absolutely great. He set us up with our storage unit and went above and beyond to ensure we were satisfied and all our questions were answered! Great customer service! I would definitely recommend!
Chad Mckinney
|
First Impressions
Rating:
5.0
Very clean. Easy in and out.Helpful staff.
Mildred Leonard
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALEXANDRA FORD
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dorval Douglas
|
Overall Experience
Rating:
1.0
it is infested with mice, rats ,& squirls!! they will not tell you if your door falls off track, you things will be ruined & you will get sick trying to move out!
i sincerely hope the health department comes soon
Shelley Glasgow
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rachel Ann Nelson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Reatha Patrick
|
Overall Experience
Rating:
5.0
Excellent customer service the unit was very clean , and easy accessibility
joy brown
|
Online Move In
Rating:
1.0
The storage units have rats and mice .. I do NOT recommend anyone to rent a storage there . This is the location in Waukegan IL on Lewis ...The storage unit was around $165 a mont with no AC and you are guaranteed to get rats and mice 🐀 in your furniture and stuff... super disgusting
Please save your money and rent somewhere else
Idalia Bohorquez
|
Overall Experience
Rating:
5.0
Excellent customer- very knowledgeable- best Uhaul location.
Carmen Stevenson
|
First Impressions
Rating:
5.0
Staff was very professional; the manager is helpful and always willing to assist the employees and the customers. They were all practicing safe social distancing and they did a great job.
LaTricia McKelvy
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Danielle Young
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Patsy Collins
|
First Impressions
Rating:
1.0
The manger of the store is very rude has a attitude problem and some of his staff is not helpful I will never go there again for nothing
cora perkins
|
Overall Experience
Rating:
4.0
The company should offer a pro rate when moving out even if it’s only in week or 2 week increments and more for move out purposes than in.
Richard Spears
|
Overall Experience
Rating:
5.0
The employees where very helpful and professional and I got what I needed for my move with there help
Melissa Hall
|
First Impressions
Rating:
1.0
They have mice and rats and they don't case
Caroline Arrington
|
Overall Experience
Rating:
1.0
My storage had to be infested with rat or mice.It was poop everywhere. They ate a whole in my Fur jacket, couch, clothes and mattress. Ive never been so disgusted in my life and I'm 47 years old.
Wanda Formel
|
Overall Experience
Rating:
5.0
Your employee that helped us, his name is Dominique, was wonderful. He was so helpful and very nice.
Ami Legarreta
|
First Impressions
Rating:
5.0
Thank you for keeping my stuff safe!
Charles Draper
|
Overall Experience
Rating:
4.0
The facility and employees were great. It seems my storage unit was double booked and I had to go to a different location
Aaron Wise
|
Overall Experience
Rating:
5.0
Friendly and clean
David Perales
|
Overall Experience
Rating:
3.0
The fact that I wasn't able to access the unit after closing hours was kind of a let down since I was not told about it affecting the storage doors.
Ernesto Guadarrama Quino
|
First Impressions
Rating:
2.0
There was a leak in the roof in the middle of the unit. Many of my items stored there were covered with mold.
The exit gate was open when I arrived to empty my unit
Michael Brown
|
Overall Experience
Rating:
5.0
Friendly and very helpful. Super nice and clean facility.
Kaitlyn Mollo
|
First Impressions
Rating:
1.0
i did not please with the spaces because there was mice in the storage and they cut up most of my things
HOWYE HOARE
|
Overall Experience
Rating:
2.0
When I called U-Haul on Saturday and set everything up I was quoted a price of 210 something for the truck a car hauling trailer and a storage bin when I got there on Sunday they charged me 150 more
LARRY CAMPBELL
|
Reservation
Rating:
3.0
There are a lot of policies that I do not like at Public storage. Thanks to the manager working with me.
TINA KING
|
Overall Experience
Rating:
1.0
Crappy assistance the door was jammed up and y'all did not give me the right price for the storage I'm very unsatisfied with your service
WILLIAM CRAMER
|
Reservation
Rating:
5.0
Great location. Staff was very helpful and friendly. Highly recommended!
Mark Schoeppe
|
Overall Experience
Rating:
4.0
Although I could not get the original order for a Hitch installation due to there being no mechanic on duty, the representative was still very helpful.