Uhaul app allowed me to book a vehicle for 8:00 AM on Sunday. Store never prepared truck. Was forced to take an hour off of work to come back at 9AM to pick up rental.
Mitchell MCustomer Reviews for U-Haul Moving & Storage of Wellington Lanes
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience for a short term storage
Gillian A | Overall ExperienceThis is the worst managed business j have ever experienced. 1. I had no security on my unit for weeks or months because you weren't properly inspecting the units. I had to ask your office repeatedly to fix it and got no help. I had to contact your head office to get it fixed finally. 2. I still had no light bulb when I closed my unit - I have asked you and your staff for a lightbulb about a half dozen times over the past year and a half and got no where. You can't even stock light bulbs. 3. i asked you in the summer of 2023 to be put on a wait list for a smaller unit. You never got back to me, which I knew you wouldn't since you just wrote it on scrap paper and clearly did not care. Your company has lost a years long customer and money because of your inaction on basic sections of your job. 4. the south side button panel doesn't work and you know it, but continue telling people to use it. 5. You repeatedly blocked access to my unit by encouraging pick up and drop off of trucks in the entranceway; the only one with a functioning keypad. Once again, the south side keypad did not/does not function. 6. The GM once blocked my car in and refused to let me exit until I started recording her. 7. The hours were changed without notice, preventing my 24 hours access.
Jeffrey D | Overall ExperienceI was injured and unable to assist with the putting things into storage nor taking them out, but there were no issues the lady who handled the booking was very low key, not pushy, excellent service. Thanks
ian r | Overall ExperienceI am not a happy customer at all. Firstly, I was to pick up my truck at 5:00PM Saturday...Because of the truck not being there when i got there at 4:30 PM, because the previous person did not return on time I had to wait around for 2 hours. Then when truck came back they had an accident and lodged the truck into your side of building. Luckily someone returned a 26 foot truck and i was provided a truck which was very dirty inside. The gentleman told me that dont worry, we will do something about discounting your klilometres when returned...When i came to return the truck yesterday, as entering your building there as all ice and it was not salted or cleared, I took a very nasty fall on the ice and have been in intense pain since. You can check your security camera. Luckily my wife and kids were there to help me. Your employee even though he saw me fall just sat there and did not even come to help. On top of that, when i told him about what happened yesterday and i would be discounted the kilometeres he said no he did not know anything about that and said call head office. I am not happy customer at all in an in great pain today because of Uhaul.
Rahim K | First ImpressionsThe app made it super convenient, and a friendly and knowledgeable. Staff made the experience a pleasant one. Excellent value!!
Hercules M | Overall ExperienceThe move was so simple even though there was a complication on my part the staff made it simple and easy.
ian r | First ImpressionsBecky was like a holiday saviour... She was patient and capm and suppportive even whem I was overwhelmed and emotional... She was acxomodsting within her means... and for this experience I am truly beyond words grateful...
KIMESHA N | First ImpressionsThe pull down door is faulty...(but do not add grease!!) The room sizes were unrealistic...
KIMESHA N | Online Move InThank you for great service
Dave H | Overall ExperienceFriendly and efficient service at front office .
Francis I | First ImpressionsWe recently moved and needed to relocate our storage locker to a new location. We still have a U-Haul locker just closer to us.
JAMES S | Overall ExperienceGreat value, great people
Hercules M | First ImpressionsThis is the worst storage unit I’ve ever been to the make a mistake with the number of my unit and I had to wait for an hour to get my stuff loaded into that unit which was not on my documents so don’t ask me for a review anymore, it’s horrible
Keldon j | Overall ExperienceMaking a term of 30 days instead of one month and not allowing prorating is intentionally unethical. Short term thinking.
Mark R | Overall Experiencegood but current economy was the problem so needed to reduce my costs.
Peter Z | Overall ExperienceGood storage Should have Customer appreciation incentives now and then.. not just new customers
Nathan A | Overall ExperienceWell done Kalen. Thank you. Excellent service.
kevin w | First ImpressionsThe absolute worst U-Haul location I've ever been to by far. Unhelpful staff and unresponsive management. They like to charge you extra fees and try to charge your credit card when you did not give them permission to. They add on lean fees right away when I should have only been charged a late fee. The units weren't very secure at all - you could open it and the alarm would go off and they would just turn the alarm off and not even make sure it's your unit. Extremely convenient access hours considering most storage places I've ever rented from were 24 hr access so I can get my belongings anytime I'd like considering their mine and I pay to store them there. It was dirty everywhere, especially the washrooms. Instead of the washrooms being cleaned before the office opens or after the office closes they clean the washrooms during the day and customers aren't able to use it and have to wait.
Bruce G | Overall ExperienceStaff was helpful and Becky was very fast
Elyssa C | Overall ExperienceThe aurora staff were always available, polite and accommodating. Moving units around was effortless and snow was diligently cleared for access. When renting trailers and trucks staff assisted in referring to other uhaul offices. Very welcoming experience and encouraging to use services in the future.
Chris W | Overall ExperienceWe were very happy with the arrangement. Our financial situation changed and we had to downsize and we could no longer afford the cost.
James S | Overall ExperienceAlways clean and friendly staff
Michelle G | Overall ExperienceIt's a nice atmosphere. Got help from staff and customers on the products. Office Manager, I believe, does a great job. Only had an one issue , she had it fixed before I knew I had problem.
Marie S | Overall ExperienceThe lady who checked us in on March 27th was very knowledgeable and explained everything in detail to us.
Carol B | First ImpressionsStaff was extremely friendly and helpful. Unit we rented was perfect for our short term needs. Would rent from your team again. Be safe. Thanks. D. John Peirce.
D,John P | Overall ExperienceAnother storage unit facility opened up and had a storage unit double my size but at half the cost.
Leanne S | Overall ExperienceCould use an upgrade. Light didn't work in unit. Door was rusty and flimsy. Staff was friendly and helpful over all for a free unit it served its purpose. I would not be using outdoor storage units again anywhere.
Ian T | Overall ExperienceBrenda was extremely helpful, and both she and John did all they could to to facilitate an easy move-in. I would definitely recommend UHaul Storage.
Elizabeth G | First ImpressionsManager was extremely rude. I will not be using UHaul again because of this.
Brianna S | Overall ExperienceI've hated my experience with uhaul from beginning to end. I had issues in the beginning with being triple billed for one month. I also was never able to get anyone on the phone at that specific office. I I find the staff to be lazy and do the very bare minimum for customers. I took an extra half hour yesterday to sweep up my unit and make sure it was nice and clean before I left. I was told that it was going to be inspected and when I checked out know anything care to look at it. ended up driving down after sitting on hold for over an hour just to ask a quick question. This has been nothing but a bad experience and I would definitely not recommend uhaul to anyone. The only reason I stayed is because I was in the middle of a separation and I had nowhere else to go. It's really unfortunate and I would happily discuss this further with someone.
Lauren C | Overall ExperienceBecky's team at U-Haul Aurora is fantastic. I always great great service from her and everyone. Thank you for being there during such a challenging time. Best regards, Sharon.
Sharon C | Overall ExperienceThe parking lot lights were out when I returned the trailer after dark
Sean C | Overall ExperienceMy goods were stored safely and securely for my entire rental. Access to the locker was excellent and convenient.
Charles T | Overall ExperienceI always felt my belongings were safe and secure. I always got the help and advice I needed and will surely use this Uhaul again if I need storage. Thanks for the great service.
Diana C | Overall ExperienceGreat service - always!
Marlene B | Overall ExperienceThe fact that you guys were open on a long weekend was a happy surprise. I thought I was going to have to wait an extra day to get my stuff moved around.
Lawrence N | First ImpressionsGreat experience using uhaul for the first time myself.
Trinity I | First ImpressionsThe fan doesn’t run enough in the summer so the building can get very humid and natural materials will absorb the moisture and be wet. Whites will get stained. There was no warning of this, nor should there have been. Customers are led to believe it’s climate controlled, so it either should be or should not be. Not just for one season. I feel misled and cheated. The fans should run more often in summer and/or they should be removed and dehumidifiers installed and running when necessary.
Gianfranco R | Overall ExperienceMy sincere thanks to Becky and the team - it's always an absolute pleasure working with you.
Brian R | Overall ExperienceAnother garbage location. We get it, you don’t get paid enough to give a sh*t. If you can’t maintain your composure in the public eye then f**c off to the night shift at Walmart
Justin R | Overall ExperienceEverything was so easy from reserving the unit to "moving in".
Esti G | First ImpressionsDrove 30min to NOT have my storage unit clean, second Time she was just as rude as the the first time. My account will be deleted after this move and I will use other companies for my next cross country move. As a veteran of 12 years I can say I have moved a lot. But never have I had a company be so disrespectful to its costumers.
Justin R | First ImpressionsI was given a locker that was already in use. Terrible customer service. I wasted 2 hours of time to be told to go to another storage facility. If I could give a minus I would.
Peter B | First ImpressionsI was given a locker that was already full. Terrible customer service wasted 2 hours to be told to go to another storage facility. If I could give a minus I would but it’s not available.
Peter B | Overall ExperienceThis is the third time I am having a bad experience with this location. they say something else when you book it over the phone and it's a completely different story once you reach there. I booked a Uhaul 15" truck on Friday at 12 pm. but when I reached there, they had nothing to give me. I came empty-handed. then they called me 3 in the afternoon that you can come and pick the truck up. I again went there to pick it up. we loaded the truck from our storage unit and came home. we were so behind the schedule. my whole day got messed and we have stuff all over the lobby floor because we did not get time to tidy our place, we got so late. I have work on Sundays. now we have to wait till the next weekend to clean and put everything in its place. so unhappy, very unprofessional service. this whole week we have to stay In a mess. thanks to UHAUL Aurora. i ll make sure to give my business to someone else next time.
Abhishek V | Overall ExperienceThe alleyways with the storage units were quite dark and unlit after sunset. Also, the snow was plowed to the end of the strip, leaving it impassable for most of the winter and needing to dangerously reverse all the way to the back again since there isn’t room to turn around. The storage unit itself was clean and dry and served it’s purpose well. As someone working an unusual work shift outside of general business hours, however I personally would have liked to have had 24/7 access to my unit via the gate and my access code. I’m not sure why I even had an access code if I can’t access the facility after hours; the gate is open 100% of the time during office hours, and I never, ever used my code I just drove in or around if a truck being returned was in the way. But longer access periods with customers willing to come at night with their code would be valued I think. Thanks for the experience I will use you again if I need a unit in the future.
Adam H | Overall ExperienceUnit had a leak, informed the on-site staff who said they would tell maintenence. Waited for about an hour. Then saw staff again who informed us that he wrote a note for maintence and they would be in Monday. He expected us to come back to let in maintenence without informing us this was the case. We emptied a bucket and put under the leak. Ceiling should still be fixed.
ALETTA S | Overall ExperienceHad some issues getting to my unit the day after the big snow fall. The plow did not do a great job clearing snow. But otherwise a great experience!
Elizabeth H | Overall ExperienceExcellent customer service and very well lit and clean.
Brian M | Overall ExperienceVery easy process online. From the time I googled "storage lockers", within 1 hour I was already filling it up with boxes and didn't have to speak to one employee. So easy.
Sergio L | Online Move InThis was my first time using a storage unit but must say my experience with Wellington Lanes was favourable and I would recommend them to others.
Shirley B | Overall ExperienceDear U Haul I want to share my experience with you guys. Let me start from very beginning. Everything starts from friday(20/8/21). I booked uhaul 20” truck online everything went smooth and at the same time i was looking for storage unit. I got a popup that i can get a free first month. I was like gr8 thats all i need and i went on to reserve it and apply the discount but somehow an error occurred. Then i called the uhaul toll free number. Lady picked up everything went well she said she applied the discount everything is good u now just have to pick up truck move your stuff and return the truck back. Was so happy until the moving day sunday (22/8/21). I went to pick up the 20” truck and it turns out that they dont have that. I was amazed like how can someone book you something that is not even available. I was like ok no problem i ll go with 15” and rest of the small stuff I ll move by my car. And just to make my moving more worse the truck was filthy, steering wherel and seats were sticky as there were lot of sweat and never cleaned but it was moving day, i ignored it. i put my stuff in the rental went to storage unit which was 40 kms away and when i reached there the guy said they cant apply the discount because the rental truck has to be one way or something. Again they promised me something else and charging me something else. I called u haul toll free as i was waiting outside. They said the same thing i said can i talk to manager and she even said the same thing. Then i replied i already got to know this thing from 2 other people but as a manager how you can help me out in this situation and while our conversation was going on I mentioned that i was getting it cheaper somewhere else but i choose u guys cuz of promotion and now u r saying this you cant honour it. Her reply just made me so angry, she said u should go to those guys if they r cheaper. Lady just hear yourself i m in ur truck its almost 4 o clock 5 o clock everything will be closed and i am 40 kms away from my city and u r saying this to go take it somewhere else. Thats just so rude and that’s not a way to handle customer complaints. Gist of the story i am using u haul from quite a bit u can check my records and this was by far the worst experience I ever had with Uhaul. I want someone to look after my case and give me call back with all the answers i have. -Why you promised 20” truck but never had it? -why u told me that u have applied the discounts and made me go 40 kms and then only tell u can go somewhere else? -in these covid time why u don’t assure the cleanliness and proper sanitation of the trucks? - why ur manager despite solving customer issues tell them to go somewhere else? This is important. And i want to let u know my brother and i are starting to feel itchiness in our hands and arms. So please make sure the cleanliness of the rentals. I ll be waiting for your reply or call. Abhishek vohra +16473082874
Abhishek V | First ImpressionsYour staff is very friendly and accommodating and helpful. I was lucky to find a storage room at the time that I needed it. Thank you!
Joyce P | Overall ExperienceThe indoor storage units get very dusty even though they are located inside. U-Haul increases their rates regularly (usually without justitifcation) and it is impossible to reach the manager but she will contact you immediately if they have not received a payment.
KEVIN C | Overall ExperienceHighly recommended
Val A | Overall ExperienceThank you for great service and the packing materials are all good quality it will make my travel easier
DEREK M | Overall ExperienceOverall good experience. No issues at all!
sandra c | Overall ExperienceHelpfull & efficient staff.
Franklin L | First ImpressionsGreat price for a monthly indoor storage unit. Clean and warm. I would use the service again and recommend UHaul to anyone.
christine S | Overall ExperienceThis has been a terrible experience. I showed up to the facility 4 times with full vehicles and my boxes weren’t there. I have spend countless hours on hold and trying to rearrange shipping times etc. This is still not sorted out. I am beyond frustrated.
Tracey G | Overall ExperienceMy experience with the Aurora, Ontario office for a storage locker and truck rental was flawless. Last year we tried to book a small trailer online. That was impossible.
A-VICTORIA D | Overall ExperienceThe facility is clean and easy to access.
Charles T | First ImpressionsThe lady who helped me was very kind and took the time to show the unit and have it cleaned. Was very helpful!
Rebecca M | First ImpressionsOrdered u boxes 2 weeks prior and they were not at the location when I arrived with loaded vehicles.
Tracey G | First ImpressionsI was only ever there twice, when I filled my locker and when I emptied it. Both times the staff member who was working was friendly and helpful. That is becoming a very rare thing these days.
JON T | Overall ExperienceGood professional staff. I mostly deal with Oleg, very good experience! Will be back any time, hope to see Oleg still be there, very friendly and professional attitude!
SERGEY T | Overall ExperienceI wasn't impressed with the increase in my monthly charges after I had already signed a contract for a lower monthly rate.
DAVID B | Overall ExperienceMy experience was positive with the exception of the manager’s attitude. I did take her suggestion and have now followed up with Customer Service.
Charles L | First ImpressionsI really liked everything
Victor C | Overall ExperienceWe moved out on June 28th not July 2nd as stated above. The staff was very unfriendly and not helpful. Staff acted like they didn’t care. I wouldn’t recommend this facility.
MARK S | Overall ExperienceThe unit we rented was adequate and convenient. When we emptied the unit we found a dead mouse in the unit on top of our furniture. I notified the clerk at the front desk about it and showed a picture of it. This was the only downside doing business with U-Haul.
Jonas H | Overall ExperienceCustomer service rep was rude and very ignorant when we went to pick up truck U haul made a very big booking error and rep was not willing to help
Lisa L | First ImpressionsWaited outside for few minutes to be let in. They lady inside was terrified of corona virus
SHAHO S | First ImpressionsStaff were excellent -- particularly Cody.
Marcia B | First ImpressionsVery fast and friendly service
Teresa K | First ImpressionsHelpful and friendly staff have been great in all rental vehicle arrangements and the storage space we rented for a few months. The staff was very helpful and loaned us tools to help our move today.
Jim S | Overall ExperienceThank you for your help to make it an easy move... the only thing I would say is the elevator door needs to remain open for easy of loading and unloading to get stuff to storage unit/locker.
Ketty B | Overall ExperienceHello :) Can I please have an email sent to me at teresa@sierraflower.com stating that my move out date was officially September 25th, 2019 and that no more payments will be charged to the credit card
TERESA Z | Overall ExperienceOver all I would store again at UHaul
Roger H | Overall ExperienceBecky was very kind and helpful !
Hung T | First Impressionscan't compare to other units as I have never used one before. However it is close and convenient to me and I was happy with the service and the clean and tidy location.
Gladys B | Overall ExperienceZaid Razak was exceptional in his customer service. He went above and beyond. Helped answer all my questions.
shirin a | First ImpressionsAll I can say is that uhaul treated me exceptionally well. The service I received was wonderful ! Thank you
Judika T | First ImpressionsWe use the unheated storage and it worked just fine. Sometimes the doors were hard to open but we got it. The staff is very friendly.
SHERYL T | Overall ExperienceThe staff at this location are are the best. Need more guys like that.
Peter K | Overall ExperienceThe staff was very helpful when I moved my furniture into the storage. His help means lots to me. I would like to thanks him again.
Mingyan K | Overall ExperienceExcellent facility and very helpful staff .
DANA G | Overall ExperienceEverything went very well.
Robert t | Overall Experienceno other comments needed
I F | Overall ExperienceVery good facility
Ian H | Overall ExperienceI was supposed to get a free month when I rented the trailer. But I did not get it the month I thought I was going to get free I was charge late fees. Everything was great other then that.
David T | Overall Experienceclean friendly acccessible
Karin M | Overall ExperienceVery nice experience!
SAMANTHA D | Overall ExperienceThe major factor is that I paid until about August 10, 2018, moved out on July 20, 2018 but no rebate on the overpayment of approx $150.00 This is why I would not recommend UHaul storage to a friend!
Indupark I | Overall ExperienceWill be back when required
Mario D | Overall Experience