Customer Reviews for U-Haul Moving & Storage of West Bozeman

Rating:

5.0

My request was handled quickly and professionally and with courtesy. The vehicle worked well. Many thanks to the people at U-Haul who helped me.

Rating:

5.0

Use this location, NOT the one on Jackrabbit Lane in Belgrade. They did not have our reserved equipment and were pretty incompetent. Huffine Lane was great.

Rating:

5.0

Friendly - no hassles at drop off. Refreshing!!

Rating:

5.0

Excellent equipment and the staff was very professional.

Rating:

5.0

Everything was ready when I showed up and I was out the door in 10 minutes.

Rating:

5.0

Customer service by the young man on duty on Saturday morning was excellent.

Rating:

3.0

This is probably my fault for not checking in when I arrived, but I assumed that since I did the self check in process online that I could go straight to my unit and start moving in. However, I did not know that there was a key pad where I needed to enter my code to shut the alarm off. So I accidentally set the alarm off when I opened my unit. The employee was friendly and understanding and showed me how to disarm and rearm the alarm for next time though! My biggest complaint is the lack of gutters on the units. The snow on the roof was melting and dripping down the day I planned on moving in. Everything I moved in got wet, I got wet, the floor was wet and slippery. The water was even splashing off the ground and into the entrance of the unit. I laid down a tarp and towels to reduce the water in the unit and was drying off boxes and shelves as I went, but it became too much of a hassle so I called it quits shortly after starting. This meant I had to spend a second day moving into the unit instead of just the one. Gutters would have solved this problem and made my move in experience much better. Even though the units are raised a bit off the ground, I am now worried that melting snow and/or rain will leak under the door and into my unit, especially with the weather here in Montana. I hope this problem will be resolved and gutters will be installed. I didn't catch either of their names but both the man and woman that were working on my two move in days (March 21 and 22) were fantastic. Five stars for them!

Rating:

3.0

The associate was very helpful and friendly don’t forget. The inside of the trailer was clean. The outside of the trailer was very dirty. It didn’t really bother me.

Rating:

5.0

awesome; quick and friendly!

Rating:

5.0

Had to pick up at different location it would have been nice for some small compensation

Rating:

5.0

The staff and general manager Sydney are the best in the country! I've been to numerous other u-haul facilities in multiple states. I can't stress enough how amazing this experience was. So friendly and accommodating I wish every u-haul had management and staff like this one!!

Rating:

4.0

Your customer service was excellent! Take good care of your employees

Rating:

5.0

Great expertise and service! Thanks U-Haul.

Rating:

5.0

Super quick hookup and setup. Was on the road in ~10 minutes. Had mine reserved though.

Rating:

5.0

Staff was so nice! Couldn’t have had a better experience.

Rating:

5.0

Great customer service! Very nice and helpful

Rating:

5.0

Staff were efficient, knowledgeable, and got the job done quickly. I will be back.

Rating:

4.0

Larger inventory of equipment.

Rating:

5.0

This was the easiest U-Haul rental I have ever had! There were three people staffing the location and they all were very friendly and helpful. This will absolutely be my go-to location whenever I need it. Thank you so much.

Rating:

4.0

This location was off the road a little bit, hard to see from the road at night and there was only a small sign, but I understand that they are in a construction zone for a new bigger building. What would be a good idea is to get a bigger sign to replace the small one.

Rating:

5.0

Great customer service!

Rating:

5.0

Super fast check in and very helpful

Rating:

2.0

The truck was clean, but the check engine light was on. It ran fine, but that's pretty much the first thing you see when you start the truck, and doesn't give you the best first impression. This location called me twice on the day that I was set to return the truck, and I only rented the truck rented for one day! It was like they were pressuring me to return it early. When I did return it, there was another customer waiting for the truck - seemed like they double booked it. Summary - Unless the rental is past due, please don't call your customer repeatedly, asking them when they are going to have it back! I'm not sure I'd recommend this particular location, compared to the experience I had at the other U-Haul locations I used in the last 3 months.

Rating:

5.0

The woman working when I dropped off my trailer was really good at her job. She helped me back up the trailer in the spot she wanted by guiding me effectively. A+. Thank you!

Rating:

5.0

Nothing everything was perfect

Rating:

5.0

Excellent service with both pick-up and drop-off of rental trailer.

Rating:

5.0

The young man who assisted me was extremely nice and helpful.

Rating:

5.0

Have no suggestions

Rating:

4.0

I utilized the 800 number to get a reservation. They have a call back feature, so you don't have to hang on hold. They were able to find a car hauler when I needed one. Thanks for all your help.

Rating:

3.0

The female employee the greated me was totally understanding in my rental from N 7th Ave In Bozeman MT as the equipment I had reserved for $82.00 was late and got transferred to her store location at Huffine Ave in Bozeman. Well, thats where it stopped! I was overcharged, Over billed and sent on a scenic ride to "We Don't Care, We Are Billing You The Way We Want To!" I overpaid and was over billed per my rental and mileage as quoted per the N 7th Ave Location. Total BS Service, Not Happy & I jave rented from UHaul Multiple Times in the last several years!!

Rating:

5.0

The two employees we interacted with were both very friendly and helpful.

Rating:

1.0

I booked a One-way rental several weeks ago from Bozeman to Helena and even though I received multiple emails confirming the reservation it wasn’t in your system at pick-up and we were told none were available. Our only option was to rent round trip for two days which added significant cost, travel time and overall hassle to the rental. I’m still waiting to hear if we are getting any relief on the cost as the total was nearly double the original one-way reserved quote. John Prevedello 541-729-3099.

Rating:

1.0

drop off experience the worst I've ever experienced. Why would a company as big as haul rent us a truck at a location that was closing mid rental. Made for a stressful situation for us as renters.

Rating:

5.0

I was completely satisfied! Very knowledgeable and friendly people at desk

Rating:

2.0

Truck a/c was not properly working at checkout

Rating:

5.0

Awesome. Thanks

Rating:

5.0

Everything was excellent.

Rating:

2.0

This location was an old Quonset, and the entire lot was rocky. It felt like they just opened and employees were scattered about. They were helpful once I got their attention, but overall I would not go back to this place. There was a much nicer U-Haul location in town that I wish I would have chosen.

Rating:

5.0

Super nice folks. Friendly, efficient, and helpful. Perfect! Thanks

Rating:

3.0

Dude was unhelpful and did not communicate where I should drop the trailer. Other than that it was super fast and I wasn't there for more than 5 minutes.

Rating:

3.0

They didn't know what unit I had reserved, even though they had 5 of them. Finally after hooking up to a unit we had to switch to a different one. Overall everything worked out okay, I guess that's what counts.

Rating:

5.0

Thanks for all your help!

Rating:

1.0

Don’t screw me over due to your own mistakes

Rating:

5.0

Very polite

Rating:

5.0

This team is awesome! They even hooked me up with a young man to help me move. No improvements needed! Keep up the great customer service!!

Rating:

5.0

Dakota was very helpful and knowledgeable

Rating:

4.0

The gentleman who checked us in was GREAT!!! He was very busy, but was courteous, efficient and very professional. I enjoyed my experience largely in part because of him.

Rating:

5.0

Dakota was very helpful and welcoming - no problems at all and we're happy customers - so much so we decided to rent from this location for the next week and they helped us make the reservation.

Rating:

5.0

I would highly recommend this location and there guest service. However teh corportate or centeral resrevaton system is terrible. We made plans and put in a reservations, well ahead of our trip. We were moving form Montana to Texas. a week before the move I called to confirm. I was told yes all was good. a day before my move I was told no truck. We had already spent thousands of dollars and taked time off work to make this move. And the day before even though I made a resrvation I had no truck. Customer service was not help. They just kept repeating they didn't have a truck. We had to scramble to get a smaller truck. And now since our resrvaton wasn't honored, we now have t go back and move again. Spending more money all bacause ths company cannot figure out what a reservations means. Will you reimburse me for the time and money now lost? It was your responsibility to hold a truck, you didn't holdup your end. I encourage a response and if you will reimiburse me for the added exspense.

Rating:

2.0

training new cost service reps that were not familiar with how to run a computer

Rating:

5.0

The traffic department is almost always the trouble maker in U-Haul reservations. I regularly reserve Uhauls for my work and lately I cannot be certain I will even be allotted a vehicle and it’s often not the vehicle I requested. That said, Sydney Kluth and her team at the Huffine location in Bozeman go above and beyond to make things work.

Rating:

5.0

Nothing very quick and easy to get the u-haul. Everyone was nice and accommodating.

Rating:

4.0

The after hours key drop box needs to be modified so that all keys fit and can be dropped. It was inconvenient to have to try calling and chatting with uhaul at 9:30pm just to have to return to the location the next morning to return the keys.