Customer Reviews for U-Haul Moving & Storage of West Chandler

7,314 reviews

6190 W Chandler Blvd   Chandler, AZ 85226
(Chandler & Kyrene)

(480) 598-8846

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(480) 598-8846

6190 W Chandler Blvd
Chandler, AZ 85226
(Chandler & Kyrene)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Jessica runs a tight ship - no doubt! She is no-nonsense and a real pleasure to work with, as odd as that sounds when you are packing the sad remnants of your apparently "pathetic little life" into a 5 X 8 and you realize that you can barely cover the floor. Well - your attitude needs to change ... you have less burdening you down than most idiots your age. Now - this isn't trolling, just look at those around you and realize that they are more interesting than you let on, or they will admit. The culture there is thick with community - just keep an eye out for it ... hard to miss once you see it. Worth the free time and probably more!

carl c  |  First Impressions 
Rating:
5.0

Everything went so smoothly. I didn't see a place for improvement .

Cathy K 
Rating:
5.0

Customer did not leave a comment.

Jeff T 
Rating:
5.0

Thanks

Michael V 
Rating:
5.0

Customer did not leave a comment.

wayne d 
Rating:
5.0

Customer did not leave a comment.

wayne d 
Rating:
5.0

The drop off process was extremely fast and efficient and the staff was super friendly!

Paula O 
Rating:
5.0

I love it. It’s clean and accessible and the staffs are really friendly and helpful.

MERCY N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEDDY R 
Rating:
5.0

Thank you

Terressa T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

telesia j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph D 
Rating:
5.0

Staff was always pleasant and helpful .

bob b  |  Overall Experience 
Rating:
5.0

The two GREAT people that help set me up were absolutely amazing! They both are extremely hard workers. I don’t leave reviews often actually it’s rare for me to do it. They both earned the right for a raise. Make it happen Boss. Everybody be safe and take care.

Nicholas R 
Rating:
4.0

Young man that was installing did ok on the hitch but couldn’t figure out how to remove the taillights so he could hook up the wiring kit. Had to drive several miles to another UHaul facility to have a more experienced installer do the wiring.

Dennis D 
Rating:
4.0

Customer did not leave a comment.

Elizabeth F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber H  |  First Impressions 
Rating:
5.0

Wonderful experience , the counter staff were kind, considerate and professional

Melinda D 
Rating:
5.0

Thank you

JASON W 
Rating:
5.0

Customer did not leave a comment.

Janette C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth I  |  Overall Experience 
Rating:
5.0

As far as I’m concerned, no improvements needed on my end. This place is amazing and filled with some amazing employees that would go above and beyond for their customers, the storages are so so clean and always smell sooo good, Love it !!!!!!!

Patrice T 
Rating:
5.0

Located in a convenient and easily accessible area.

Regan C 
Rating:
5.0

Flawless!

Anatoly F 
Rating:
5.0

Customer did not leave a comment.

Robert P 
Rating:
5.0

Rigo was excellent to work with. In and out quickly and provided a quick but thorough overview of the truck. Highly recommend this location and ask for Rigo if you want to work with the best!

Kevin B 
Rating:
5.0

Customer did not leave a comment.

Russell M 
Rating:
4.0

Customer did not leave a comment.

Wayne K 
Rating:
5.0

The employees at this location were the nicest I have ever encountered at a UHaul facility. Thank you.

CYNDI T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Loni I 
Rating:
5.0

Easy Breezy...

Billie S 
Rating:
5.0

Customer did not leave a comment.

Jake M 
Rating:
5.0

Rigo and Peak were very helpful and friendly. They went above and beyond in their customer service.

Joel S 
Rating:
5.0

Isaiah, help me and great service and was very helpful . This is the best service I have receive while renting a truck.

Jalon J 
Rating:
5.0

Staff was super helpful, professional and friendly

kayahan s 
Rating:
5.0

Customer did not leave a comment.

Kenneth K 
Rating:
4.0

Customer did not leave a comment.

Henry K 
Rating:
4.0

Annoying that on the day of my move out the entire loading dock was blocked off but otherwise no real issues.

Brenna F  |  Overall Experience 
Rating:
1.0

When I arrived to pick up my trailer, I asked the young man who hooked up the trailer, where the hitch coupler pin was. He stated that they didn't provide them. I was SHOCKED! Uhaul rents out trailers without all of the safety requirements for properly attaching a trailer to a hitch. The hitch coupler pin is there to keep the trailer from coming off of the hitch if it hits bumps and latch comes up. Without the pin, the trailer can bounce off of the ball and come loose. I will never use a Uhaul trailer again, and I will advise others against them as well due to their lack of safety concerns with trailer rentals. A simple $5 part could save lives, but Uhaul doesn't seem to care enough.

Lindsey R 
Rating:
5.0

Great service!

larry G 
Rating:
5.0

Customer did not leave a comment.

Kally S 
Rating:
5.0

Customer did not leave a comment.

Aliyah D  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Eric I 
Rating:
5.0

Customer did not leave a comment.

LeRoy S 
Rating:
5.0

Very professional and also quick.

Chris J 
Rating:
5.0

Customer did not leave a comment.

susan b 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Lisa N 
Rating:
5.0

10/10 thank you thank you

Charles P 
Rating:
5.0

Yessica hahaha

tyrell d  |  First Impressions 
Rating:
5.0

The location was great, super clean, storage available and the team was very helpful. We had one issue and it was resolved quickly.

KEVIN U 
Rating:
5.0

Customer did not leave a comment.

Silvia M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Daniel H 
Rating:
5.0

Customer did not leave a comment.

PHILLIP C 
Rating:
5.0

Customer did not leave a comment.

makayla c  |  Overall Experience 
Rating:
5.0

Each person with whom I communicated, was professional and provided service with a smile. In today world that is all one can ask. Nice job!!

Larry T 
Rating:
5.0

Customer did not leave a comment.

Theresa D 
Rating:
5.0

Great service

LINDA R 
Rating:
3.0

Customer did not leave a comment.

JOHNNY P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold H 
Rating:
5.0

Made the move easy. Also used a auto tow trailer

SCOTT M  |  Overall Experience 
Rating:
5.0

Continue to hire employees, like PIKE, RIGO, and TERRY. This was my first visit to the Chandler location and Pike provided excellent service in ensuring I knew how to access the facility. Prior to this visit, I reviewed the U-Haul website for storage details, then called the Chandler location where Rigo answered additional questions after viewing the site. Rigo is professional, knowledgeable, and helped with my making an informed decision. Terry, who offered to handle my U-Haul truck rental, is professional, knowledgeable and customer focused. The storage facility and truck were clean, safe, and I was pleased at being able to use the hand trucks, within the facility, without a fee. Please take time to recognize the entire staff, especially Pike, Rigo and Terry for their Service Excellence. GOOD JOB! I have been a U-Haul customer for years & will continue to be =)

Stephanie O 
Rating:
3.0

Trailer was swaying back and forth the whole drive like it wanted to flip

Jesus T 
Rating:
5.0

Customer did not leave a comment.

DANIEL D 
Rating:
5.0

Customer did not leave a comment.

Dale S 
Rating:
5.0

Customer did not leave a comment.

Edward H 
Rating:
5.0

Great customer service!

Keri C 
Rating:
4.0

Customer did not leave a comment.

Angel G 
Rating:
5.0

Excellent customer service!

DONALD L 
Rating:
5.0

Customer did not leave a comment.

Neiwooschigh R 
Rating:
5.0

Customer did not leave a comment.

Daniel A 
Rating:
1.0

A simple internet search reveals U-haul's year over year profits. You are price gouging your customers, so I ended services.

Daniel B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason T 
Rating:
3.0

The vehicle has rattling noise f pm maybe the heat shield, very disturbing and loud that I could hear my phone call well throughout the trip. I will still recommend people to U haul because the company is great.

christopher a 
Rating:
5.0

Customer did not leave a comment.

cheryl t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul R  |  Overall Experience 
Rating:
5.0

Adrianne was awesome to work with. Super fast service. Great communication. Everyone there was very friendly.

Donna T 
Rating:
5.0

Customer did not leave a comment.

Brian A 
Rating:
5.0

All 3 guys behind the counter were AWESOME and so helpful. Great personalities and willingness to make it work and get it done with such ease. Very polite and aware too! Elijah, Terry, R-Berto!

Deb W  |  First Impressions 
Rating:
5.0

Excellent..

Khaja B 
Rating:
4.0

Unable to get a unit closer to loading docks and incurred additional moving fees. Needed a second unit and the initial second until had water leaking in the ceiling and pooling on the floor. Requested another unit in a different location. It was dry.

Cynthia B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn M  |  First Impressions 
Rating:
5.0

The customer service was outstanding. Staff is friendly and professional. I definitely recommend this U-Haul if your moving .

MIKE B 
Rating:
5.0

Customer did not leave a comment.

WANDA T 
Rating:
5.0

The best customer service

ROZA M 
Rating:
5.0

Customer did not leave a comment.

Betty C  |  Overall Experience 
Rating:
5.0

We recently rented a storage space and truck for a few weekends for a public art project. Isaih, Jessica, and Rodrigo went above and beyond to help us out. They were super kind to accept and keep our very large packages safe for before we arrived from out of state. They were always very friendly and more than willing to help out with whatever we needed. They made the entire process a breeze. I would highly recommend this location to anyone for their truck or storage needs. Thank you all again for being so wonderful!

Mandy P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary N 
Rating:
5.0

You have great people working for you. Please keep up the beautiful work.

jesse g  |  First Impressions 
Rating:
5.0

Very friendly staff

Betty C 
Rating:
4.0

Customer did not leave a comment.

DUANE D 
Rating:
5.0

Customer did not leave a comment.

paul g 
Rating:
5.0

The staff went above and beyond.

Naima G  |  Overall Experience 
Rating:
5.0

There was some problem with my hitch the tall gentleman go under my vehicle to fix it multiple times 👍. You are Pro my Bro

xiaoyu d 
Rating:
5.0

drop off went quick and easy, workers were friendly.

THOMAS W 
Rating:
5.0

Mariah was a great help!!

yvonne z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C  |  Overall Experience 
Rating:
5.0

Perfect

Seyfullah K 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C 
Rating:
5.0

Customer did not leave a comment.

EDWARD W 
Rating:
5.0

Great service !!!

DeMar M 
Rating:
5.0

Customer did not leave a comment.

JOSE L 
Rating:
5.0

The only issue I had was that I wanted a medium storage and when I paid for it I realized I was given 2 small storage unit and not the medium storage unit I ordered.

Jessica J  |  Online Move In 
Rating:
3.0

Need to be more on hands an walk customer through vehicle inspection.

Greg S 
Rating:
5.0

Customer did not leave a comment.

darnell j 
Rating:
5.0

Employees were friendly

Estevan A 
Rating:
5.0

Customer did not leave a comment.

Massamba F  |  Online Move In 
Rating:
5.0

I'm a returning customer. This facility makes the hardship of moving easy. This storage is impeccably clean and safe. Thank you to all your employees!

Diana A  |  Overall Experience 
Rating:
5.0

Work very well and kind to me.

Robert P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jayrando B  |  Online Move In 
Rating:
1.0

I had them charge me $20 to show me how to use the car dolly for my car and they just had the location call me after i had contaced uhual about them doing that.

philip h 
Rating:
4.0

I like the facility, but could never get the card reader to work to get into my storage area. I was given 3 different cards to try. The last card would let me out but not in! There were too many price increases is why I moved my stuff out!

RONALD S  |  Overall Experience 
Rating:
5.0

You don't need to improve. Just keep doing what you're doing now.

Donald P 
Rating:
5.0

Customer did not leave a comment.

Rasheed A 
Rating:
5.0

The associates were so nice and helpful. They made sure everything went smoothly and told me I would get my confirmation the next day. This was because I turned it the truck as they were closing.

Sheree W 
Rating:
5.0

Customer did not leave a comment.

Craig B 
Rating:
5.0

People very nice!

Donna D 
Rating:
1.0

Overcharged multiple ways. Recieved a partial refund. Disappointed.

douglas h 
Rating:
5.0

Alijah went above and beyond to help me in a stressful time. At the last minute, I needed to rent a trailer to drive 1000 miles to my new home in Texas. My credit and debit cards were not going through and Alijah was incredibly patient with me and kept telling me to not worry and he was going to take care of the situation and he did. This transaction went past the 7pm closing time but you would never know this since Alijah was committed to helping me through this stressful situation. Thank you so much, Alijah!!!

Muhammed S 
Rating:
5.0

Customer did not leave a comment.

vanessa f 
Rating:
5.0

Rigoberto was excellent. Good employee, give him a raise

Andy M 
Rating:
5.0

Customer did not leave a comment.

Shaun K 
Rating:
5.0

First truck, drivers door weatherstripping fell off when I opened the door. They gave me a different truck...found out later during my trip that the radio didn't work.

Bruce L 
Rating:
5.0

Amazing and easy to move in.

Hollie M  |  Online Move In 
Rating:
5.0

SUPER HELPFUL!! I had a last minute need to refill my RV’s lp tank — long story short, Rigoberto saved my bacon by checking in the U-Haul towing dolly I was using AND filled my RV propane tank at the very end of his workday!! Whew!

charles n 
Rating:
4.0

Staff shortages makes wait times long

Victor D  |  Overall Experience 
Rating:
5.0

I love the people at this location!!! Isaiah always goes the extra mile with his customer service!!! Thanks again!!

Tamara C  |  Overall Experience 
Rating:
1.0

After renting 1 truck for a few hours, I have 6 pending charges making my credit card overdrawn. Thanks uhaul.

Samantha S 
Rating:
5.0

Customer did not leave a comment.

JOAN C 
Rating:
5.0

Isiah P was off the charts awesome. I would recommend this location to anybody. I really appreciated his courtesy and attention to detail. Thank you. Mike

Michael O 
Rating:
5.0

Return completed in less than 10 minutes.

Daniel R 
Rating:
5.0

Good service a usual, thanks

Glen F 
Rating:
5.0

Customer did not leave a comment.

Gilbert A 
Rating:
5.0

Both the manager and assistant manager were very professional and pleasant. We would absolutely recommend this location to anyone. Thank you for the best experience

Kim D 
Rating:
5.0

Customer did not leave a comment.

annita n 
Rating:
5.0

Awesome Service

Charles M 
Rating:
5.0

The self-pick up option not as lengthy.

Liza H 
Rating:
5.0

Exceptional service from Rigtto, went above and beyond to help me with my trailer

jeff r 
Rating:
5.0

The staff at UHaul was friendly, helpful, and professional!

GILBERT A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shatyra B  |  First Impressions 
Rating:
4.0

Gate hours should be either 24hours or a little bit later for closing

Oral N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN B  |  Overall Experience 
Rating:
5.0

Staff is awesome here

JAYNEE B  |  First Impressions 
Rating:
1.0

I was given the wrong unit size, had to pay a price that I did not agree to. I was understanding that the employee was new but I shouldn’t have to pay for his mistakes. No help whatsoever from staff Isaiah or manager Jessica. I have used uhaul for as long as I remember but because of those two people I will never use uhaul again, and will tell people not use them either.

Sylvia A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naima G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy G  |  Overall Experience 
Rating:
5.0

Mariah and Rigo were a great help and provided exceptional service.

Briann R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrin B  |  Overall Experience 
Rating:
5.0

Please add trash cans throughout the facility

Kadon A  |  First Impressions 
Rating:
3.0

Facility and staff are good but for paying for a climate controlled storage, I don’t feel like the climate is very controlled. Every single visit on hot or even warm days, it felt very hot and like there was little to no air ventilation.

Angel R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINA U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Silvia M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivy R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

winifred h  |  Overall Experience 
Rating:
5.0

Couldn’t have asked for better service it facility. Y’all do a great job! Thank you,

Elicia N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evonne C  |  Overall Experience 
Rating:
4.0

The only issue I had - the sliding door was not open until 8Am. Also, the hours posted in the elevator are confusing.

SERGEI K  |  Overall Experience 
Rating:
5.0

Mariah and Zeke from the office we were at did an amazing job helping us!

SAMUEL R  |  Overall Experience 
Rating:
5.0

The staff was very helpful.

Steve J  |  Online Move In 
Rating:
3.0

Huge problem was lack of parking. That caused many people to park illegally blocking parking for those who want to get into their storage. The office staff didn't seem to care people were parked illegally.

Robert B  |  Overall Experience 
Rating:
5.0

Employees went above and beyond to make this experience easy for me

Brenna F  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MICHELE B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Luke T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald E  |  First Impressions 
Rating:
3.0

The lock you made me use malfunctioned. Breaking the key. Your office help was no help. So I resorted to breaking into it. The lock you wanted on it(circle) wasn’t available when I rented. So I got the master lock look alike. Had that still be on the unit I am confident there would not have been a problem. Just another day. Take care.

Brian L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herbert S  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Edidiong U  |  Overall Experience 
Rating:
5.0

The young man who helped me was very patient and kind. Thank you.

diane z  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Anne-Marie J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RYAN L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

vencent a  |  Overall Experience 
Rating:
5.0

This location is my favorite location. Thank you U-haul for your excellent service.

Paula M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Levi D  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful.

DOUGLAS B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Michael M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kasheba s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrin B  |  First Impressions 
Rating:
5.0

The gentleman that helped me was fantastic. I dont recall his name but he was so patient and helpful. Moving is not fun and he did a great job answering my questions and assisting me. I would absolutely recommend your services and this location specifically to others. Please tell him thank you for me.

Michelle S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shari S  |  First Impressions 
Rating:
5.0

The young man that helped me was very knowledgeable & efficient

Anwar T  |  First Impressions 
Rating:
4.0

The experience was easy and positive. Employees were helpful and courteous.

DAVID H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALICIA P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Breen G  |  Overall Experience 
Rating:
5.0

This is one of the better locations. Staff has always been friendly and helpful.

Miranda V  |  Overall Experience 
Rating:
5.0

We have used the facility for almost three years. Very well maintained, would return if storage is needed again

Marnie N  |  Overall Experience 
Rating:
5.0

The only thing, I wish they could improve, is the cost of storage units. Increasing the rate, every few months is why I decided to move my things elsewhere. U-Haul prices, are getting a bit expensive for the size(s) of the units. Just too much!!!

Denise S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda R  |  Overall Experience 
Rating:
5.0

The staff was always very helpful - either by phone or in person. When I need storage again I will definitely come back to you.

PARIS P  |  Overall Experience 
Rating:
5.0

I thank you your service and help

william t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber L  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Sharon B  |  Overall Experience 
Rating:
4.0

Too expensive.

JOHNNY P  |  First Impressions 
Rating:
4.0

Most everyone was very helpful and gracious. I was not able to use the call back feature as the automated feature did not recognize the numeral prompts that were required to advance through the system. I have a Samsung Fold 4. This cost me valuable time wasted during a very stressful move. Changes to my arrangements were very difficult to make. I was not able to successfully move my things from the shipping Pod to a location closer to me. I will have to rent a truck again when I can secure storage closer to me. Mileage will be very costly to me because of this.

Moani J  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shane p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benji T  |  First Impressions 
Rating:
5.0

Isaiah and Brenda have been very helpful to me in responding to issues. The other staff is also top notch.

Lisa S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David D  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Kristina Y  |  Online Move In 
Rating:
5.0

The young man who rented me the storage unit was very courteous, helpful, and extremely accommodating.

Jeff J  |  First Impressions 
Rating:
1.0

When I first got my unit the door lock wouldn't close easley and after I asked if someone could fix it they never did. I get a message months later after having consistent payments that I was late 15 days on my payments. I know I payed that month because I had it on auto pay and I had the bank transcript. They made me pay the $89 for my unit when I already paid it for that month. Some of the staff aren't in the office when I go in and it takes a while to get help from someone. When I do it seems like they don't want to be there. I love Uhaul but not once have I ever had a problem like I did with this specific location

Jubilee H  |  Overall Experience 
Rating:
1.0

Way too expensive for the size unit! I went to a cleaner more secure facility with a larger unit for half the price! Also, the uhaul guy charged my card without my consent! Very unhappy with U-Haul

Trent S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

vencent a  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wendy G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gloria G  |  Overall Experience 
Rating:
1.0

Decided not to store my items with Uhaul, since the location was highly unwelcoming, parking lot was full of a fleet of trucks that left a little or no room for customer parking, what customer parking was available was coned off, the entire dock, loading, unloading area was full of vehicles, we couldn’t get in to unload our vehicle on time to return our truck on time, your people were very unsympathetic to us, getting trapped in the back near the back gate, and only opened it and allowed us to go around when I asked him to after calling the intercom, and it not being answered, Even though the staff could see us, they ignored us. Would not recommend U haul.

Anita W  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

shyeisha p  |  Overall Experience 
Rating:
3.0

Need to work on employees, they are very rude.

Lola H  |  Overall Experience 
Rating:
5.0

The staff went above and beyond ..they even filld a low tire on my personal vehicle...I feel great storing my things there ....thankS!

zack c  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonio R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerrie D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david h  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

RaMar D  |  Overall Experience 
Rating:
3.0

Besides the rate increase everything was fine. If not for the repeating increase, I would have continued to use your facility. Thanks Troy Kelly

Troy k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cheryl t  |  First Impressions 
Rating:
5.0

Gracias por ser tan amable y attento de mi.

claudia a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valquit M  |  Overall Experience 
Rating:
2.0

Staff unwilling to help and not pleasant When calling staff member gave out information of other client claiming I had back rent when I was on an auto charge. Not professional or appropriate.

coutney g  |  Overall Experience 
Rating:
5.0

waiting for the location manager to contact me regarding charges to credit card . moved out of unit late october have received charges for november and december ! please contact me a 805 478 3044

jose r  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christine G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

janice s  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sheila E  |  Overall Experience 
Rating:
5.0

It is by far the most cleanest and best storage in the Chandler area I would walk there from Phoenix if I have to just to work out of there.. Staff are extremely friendly 😀😃😃

Patrice T  |  Overall Experience 
Rating:
5.0

I was charged $27 after I left. I will call and find out what this charge was for.

SERGEI K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Logan B  |  Online Move In 
Rating:
5.0

Thanks you guys for all your help !!!!!! My truck was great my trip was even better!!!!

vance r  |  First Impressions 
Rating:
5.0

Back lot was organized and free of equipment blocking areas. We were able to maneuver equipment, which is an improvement from past visits.

Rebecca K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jemy A  |  Overall Experience 
Rating:
5.0

The best

Hazim A  |  First Impressions 
Rating:
3.0

I was paying for a climate control unit and it was so hot in there every time you went. I’ve had a climate control unit before through another company and it never uncomfortably hot to be in there.

Ivonne M  |  Overall Experience 
Rating:
5.0

An employee name Joshua W. was very helpful and went out of his way to help me w/ what I need to do once I return moving truck . Also since I rented a storage at that same location , he helped with the signing in and out process from storage . He answered all of my questions that I had . Joshua had a good attitude in helping people . I’ve had other rude reps before .

Evonne C  |  First Impressions 
Rating:
3.0

We have shared this experience once before. Please ensure the back storage lot is free and clear of equipment blocking access to turns and gates. This is third time we were unable to navigate the back lot without calling for staff to move trailers or moving them ourselves so we could maneuver a 26’ foot truck or our pickup and trailer in the lot.

Robert K  |  Overall Experience 
Rating:
5.0

Brenda was always very responsive

Gail H  |  Overall Experience 
Rating:
5.0

I've had good experiences in the past but this current experience was phenomenal. The staff was super friendly and helpful. I'm recommending this location for sure.

Jesus G  |  First Impressions 
Rating:
3.0

I was told by a staff person that even if I paid for the whole month and then decided to no longer use the unit I plus get back the amount for the part of the month I didn’t use. I paid on Sept 24 and moved out on Oct 6. When I inquired about it I was told I would receive nothing. Its a shame that UHaul values $40 more than a long term customer. There are several players in this industry and UHaul will not get any more of my business

Richard H  |  Overall Experience 
Rating:
3.0

Cooled units would have been ideal. Some items were damaged from the heat and there was a bit of an ant infestation with some of our things but other than that it was sufficient.

Jacob B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michele M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Momo J  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Jasmine A  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Torrey R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

travis c  |  Overall Experience 
Rating:
1.0

I had multiple problems with U-Haul. Setting up payment online was difficult and I didn't know when autopay was turned on or off. I couldn't change the contact for my storage unit online, and was informed I couldn't do it over the phone. I live across the country from my storage unit, and I cannot just walk in to change information. The location to pick up my truck was moved with little notice. I received several unsolicited requests to move equipment for U-Haul at a vastly reduced price than they would pay for commercial. Calling U-Haul was a mess every time, and I was continually routed to another person without resolving my issues. U-Haul is a pain to work with, using deceptive business practices to make more money for themselves (i.e. moving pickup locations so you have to rent a truck from them to move things). I would not recommend them and will not be using them in the future.

Madison G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vraiment T  |  Overall Experience 
Rating:
4.0

I rented a one way trailer and my plans changed. When I went to extend the trailer rental I was told about the one month free storage because of the one way rental. Perfect.

Brian M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy B  |  Overall Experience 
Rating:
1.0

The gm is TERRIBLE along with the district manager all around rude unorganized and unprofessional. I was overcharged for my unit never got my money back and they still continued to call me after my move out saying I owed money after I said SEVERAL times I moved out months prior, Diana is awful!

Kira V  |  Overall Experience 
Rating:
5.0

The staff is amazing and friendly. Very helpful. Thank You Cameron and the rest of the staff.

Tonia W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darin C  |  First Impressions 
Rating:
4.0

Unable to maneuver 26ft truck in the outdoor storage area due to trailers being parked along edges of building. Not enough clearance to turn the corners. Please ensure the lots are clear of equipment clutter.

Robert K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jubilee H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

judith s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tonia W  |  First Impressions 
Rating:
3.0

Smoke-damaged furniture was left in the facility by the entrance and the smell permeated my storage items, including some clothes, and then into the car. I can't get rid of the smell and I am surprised no one noticed the stench of smoke damage. I had to report it twice before anyone moved the furniture out of the building.

DAVID S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VILLIA G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID S  |  First Impressions 
Rating:
5.0

Staff was very helpful and nice to work with - even though we didn’t stay with the unit originally selected, we will definitely go back to this location if we need a storage space in the future.

Amarissa V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerald T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Daniel K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kyle t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wilfredo L  |  Overall Experience 
Rating:
5.0

All the employees working for you all treated me in a courteous and professional manner I read in my experience excellent because it really was thank you

mark s  |  First Impressions 
Rating:
5.0

Network system was down but they did everything to get me access to my unit, very helpful and NICE.

Stephen J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gabriel b  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

carolee h  |  First Impressions 
Rating:
2.0

The people and facility were great, however 2 lost reservations makes Uhaul itself below average

Eric R  |  First Impressions 
Rating:
4.0

Was given a storage unit in part of the building where the A/C was not working and had to find my way back to the main office to request a new unit, which was given to me without any issues.

Joan B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elena K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANTONIO H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINH B  |  Overall Experience 
Rating:
3.0

No comments

Jose C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ABRIANNA S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayli B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa E  |  Online Move In 
Rating:
1.0

I came in on October 31st 2021 to close out a unit. Signed paperwork, removed my belongings, and left. About 2 weeks later I received a call telling me that I need to come out a lock on my unit. I call back and inform them that I closed the unit out on Halloween evening and had nothing in there, plus I moved out of state. They informed me that there were items in there and I needed to come in to redo the process. I then asked to speak to a manager who was unable to come to the phone and was told he’d call me back. Next thing you know I get an auction email. Called again to let them know hey I signed a paper back in October and have nothing there. Was again told that they would take care of it and I needed to do nothing. Well nothing was done, now they claim I owe them for them not closing my unit out properly and allowing someone to place their belongings in my former unit.

Malisa J  |  Overall Experience 
Rating:
5.0

This facility was clean and well maintained. Instead of moving my items I wish I could move the facility. I would highly recommend this site

TONY W  |  Overall Experience 
Rating:
5.0

Anna was great and always there to help! She is very friendly and made renting a truck, unit and buying boxes fast and convenient.

Jammie E  |  Overall Experience 
Rating:
5.0

This is the 3rd time I've used the West Chandler facility. The staff is helpful and friendly. I've driven out of my way to use this location.

yolanda p  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GINA L  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Tristan T  |  Overall Experience 
Rating:
1.0

There was never a time that our account was maintained with accuracy. Our code was never updated correctly so we were locked out most of the time. We couldn't even make it through the security doors. We had to upgrade to a larger unit and we went through the same subpar process we had with the first unit. Finally decided to close the account and go somewhere else.

JEFF F  |  Overall Experience 
Rating:
3.0

Staff wad never clear on how to access building. They ALWAYS acted like I was bothering them when I came in. Never friendly, also when I went to get propane they did not answer the bell, (which said push for service).

Katrina S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Roni G  |  Overall Experience 
Rating:
3.0

No complaints or problems with storage. However, Be careful in renting trailers. The person that attached the trailer to the truck did not do properly. The trailer came off the ball of our truck. Not a good thing! Installation not done properly. Could have been an extremely dangerous situation in traffic.

suanne m  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jose R  |  Online Move In 
Rating:
5.0

The staff is amazing at this Uhaul site . Anna is very nice she answers all your questions without making you feel like your a bother. I would recommendo this property if your looking to store your items . The property is clean and well maintained,

LISA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charmagne M  |  Overall Experience 
Rating:
5.0

Employee Anna Hintze is very helpful for me to have a storage locked because I loss 3 storages total every time I made reservation per storage on 24908 S. Arizona Ave in Sun Lakes. I was very frustrated for a month because every time I make reservation and never sent me an email for me to send my credit card information and my I.D. to hold the storage. The storages was sold to someone else. I could not trust with Sun Lakes storage anymore. I had to find another location storage. I explained to her what happened. Anna found a storage for me on 6190 W. Chandler. to locked it so I could have a storage. Anna really helped me out. She has a good personality, professionalism, caring for me and good patience with me. I appreciate her help. Good Job Anna. I am very satisfied that location because of Anna.

KEVIN C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nadia R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hailey J  |  First Impressions 
Rating:
4.0

Very convenient, safe, secure and clean.

ARNOLD W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna D  |  Overall Experience 
Rating:
5.0

Helped us get a storage place and went above and beyond.

Joshua R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shellie C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Loretta C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAROLYN B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TINA C  |  First Impressions 
Rating:
5.0

Best in the West

IRA J  |  Overall Experience 
Rating:
5.0

All the staff was very friendly and helpful answered all my questions . Anna is very nice she let me know all my options about my storage she was very helpful , I recommend this storage to a friend and also a customer from my job. Everyone is great here 5 stars all all around . Thank you so much for being so great

LISA S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terry S  |  Overall Experience 
Rating:
5.0

The team was great to work with. The manager was patient with answering all of my questions. The staff always greeted my husband and i when we arrived and provided the best customer service.

ELNORA C  |  Overall Experience 
Rating:
4.0

Halls well lit, but storage unit had no light.

Jan H  |  Overall Experience 
Rating:
2.0

I was in line for 30 minutes. There was only 1 customer ahead of me renting a truck. The customer was an employee and was trying to get an employee discount. The person behind the counter did not know how to give a discount. Another employee came in and said she had to start over. Then when she started over the customer’s employee number didn’t work. It’s unclear if this was a system issue or an incorrect number. Finally, the worker from outside helped me get my rental space. It took at total of 45 mins to to get my space that I had already reserved online. This was an excessive amount of time when only 1 person was in line ahead of me. Thank you

Steve R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RANDALL P  |  Overall Experience 
Rating:
3.0

Due to the truck rentals the loading dock would be crowded with parked cars. It was difficult to load and unload. General parking was almost non-exeistant.

Dan H  |  Overall Experience 
Rating:
3.0

I do not want to give the facility a bad review, but my last interaction is what made me not want to deal with this particular property again. The gentleman that assisted me was rude, unhelpful, and just plain did not care about his job. On top of all of that, I am being denied my prorated amount. The guy rudely said, We dont give any money back here. I am not happy with his behavior or the way he treated me. I am very frustrated with the fact that prorated amounts are not provided, I just paid for an entire month in the 13th and we moved out yesterday. That is sad, other properties give their customers their money back not steal it.

Luis D  |  Overall Experience 
Rating:
5.0

Truck, moving help, and storage connections from U-Haul account made moving go smoothly and less stressful. Thank you!

Gary C  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Manuel R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT C  |  Overall Experience 
Rating:
3.0

Direct phone contact is unavailable when needing to speak to someone about storage. The only option is to speak to someone whose geared for reservation of equipment.

MARCIA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEAN C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan A  |  Overall Experience 
Rating:
4.0

They were most helpful gracious and knowledgeable. There were 4 employees, all were very friendly. Thank you

Zunique E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne K  |  Overall Experience 
Rating:
5.0

Great place to do business, professional, friendly and always helpful.

daniel G  |  Overall Experience 
Rating:
5.0

The staff at this facility was always helpful and very pleasant.

Diane D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott E  |  Overall Experience 
Rating:
3.0

Charged my acct after I closed my storage... hard to get my money back

KELLEY H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia D  |  Overall Experience 
Rating:
5.0

Nice and clean. Easy to access and friendly staff that was always helpful.

Michael K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott E  |  First Impressions 
Rating:
5.0

All the employees at the Chandler Blvd. & Kyrene UHall were friendly and positive. A great team there. I will definitely return when in need of storage or a moving vehicle in the future. Excellent Job!

neil t  |  Overall Experience 
Rating:
5.0

Couldn’t have asked for a better experience. Thank you.

Steve E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara L  |  Overall Experience 
Rating:
3.0

Water damage on some furniture.

Jordan W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX B  |  First Impressions 
Rating:
3.0

I need to validate my return money on two units I never ended up renting. #1474 and # 2083. I believe #1474 was collected and transferred into 2083. Either way I need refunded $104

MARCIA C  |  First Impressions 
Rating:
1.0

First off I was not the person who started a lease with U-Haul but still was responsible. They never physically saw me sign or set up a U-Haul account and I was harassed every month. I was called back in June or July and told my storage unit was around &900 plus and I told them they could send the unit to auction. For some reason after that they kept calling me about the unit and kept asking for a payment until it reached close to $2000. Now one I’m not paying that because as I stated I never started an account with U-Haul and it’s illegal for someone else to initiate a unit in someone else’s name and make the party responsible. Second, I told them when they called in June send it to auction and they decided to keep it open to reck up almost another $1000 on charges they are gone default for me to pay which I’m not. I will report this to the BBB and any action needed to move forward I am willing to take.

Kyvarri P  |  Overall Experience 
Rating:
3.0

Yes

AHMADHASAN T  |  Overall Experience 
Rating:
5.0

Anne was wonderful. Very helpful.

Virginia D  |  First Impressions 
Rating:
5.0

The general manager on site and the other staff were super helpful and great to work with.

Laura M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

telesia j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN Q  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dario P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vlad Z  |  Overall Experience 
Rating:
5.0

Very helpful

Monica s  |  First Impressions 
Rating:
5.0

staff was very helpful and the facility was well maintained

judy w  |  Overall Experience 
Rating:
5.0

Can’t be any better! Thank you!

SCOTT B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anaid U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerold O  |  Overall Experience 
Rating:
5.0

Isaiah and Anna did an amazing job! Will definitely recommend! Also loved that there was a one way trip special for a unit it worked out perfectly!

veronica s  |  First Impressions 
Rating:
5.0

The girl who runs the place. She’s amazing and has the best customer skills.

Scott B  |  First Impressions 
Rating:
5.0

My experience was fantastic. This was my first time using all the services from moving supplies [love the dish kits], truck rental, and moving helpers. From beginning to end the team was exactly what I needed. Storage was easy to get into, plus having the deck line up with the back of the truck made it easy for the Helpers and the free access to the carts was extremely helpful. #happycustomer

ELNORA C  |  First Impressions 
Rating:
5.0

The general manager on site was very helpful and friendly and worked with us after being told about the free 30 days storage unit with call center people when she told us Uhaul wasn't doing that anymore.

Laura M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delissia S  |  Overall Experience 
Rating:
5.0

Anna and the Isaiahs were so helpful, friendly and accommodating going above and beyond to assist, I’n so appreciative for that!

Kira V  |  First Impressions 
Rating:
3.0

Very upset unit leaked lost alot of my stuff due to mildew

Donnetta A  |  Overall Experience 
Rating:
5.0

Thank you so much for your help especially since we couldn't afford payment any longer and you allowed us to pay a small fee to remove our possessions! We are very grateful as Covid has really put us in a bad financial bind and with sympathy and understanding we didn't lose our valuables. Thank you! I will recommend Uhaul anytime someone needs storage or moving supplies . You guys have been great!

lynn s  |  Overall Experience 
Rating:
5.0

The customer service is very good.

SCOTT B  |  First Impressions 
Rating:
1.0

Hours not posted correctly. Big 24 hour access sign by door. Got locked out while trying to move and had to call after hours to open so I could close unit and get my belongings. Called about having monthly canceled early since it was 3 days into new month. Told them we had everything cleared. Was told can't cancel the month and its rented by the month. Next time I came since I had to rent the whole month and I figured I'd pit a few thing in the unit. they had zip tied our unit closed and marked it clean and ready to rent. Had to go to office during business hours to have them remove and fix system. over all nice place but extremely poor communication. I will highly recommend that anyone I know go somewhere else. On side note the manager on duty was very professional and understanding of my frustration.

Kenneth L  |  Overall Experience 
Rating:
5.0

Very nice facility.

SERGEI K  |  Overall Experience 
Rating:
5.0

Friendly an polite

Richard S  |  Online Move In 
Rating:
5.0

Anna is an excellent manager of the facility.

Arthur H  |  Overall Experience 
Rating:
5.0

Your all doing an awesome job...I recommend U-HAUL to frie ds and family, great rates too...thank you for all your HELP.

Virginia L  |  First Impressions 
Rating:
2.0

I had reserved a climate controlled storage unit on Friday, I received a voice mail on Sat morning that somehow they no longer had that unit so I had to scramble to find another storage unit. I had another U-box in storage & went there to add more items & they had moved it to another facility without my knowledge.

Deborah C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy B  |  Overall Experience 
Rating:
5.0

Worked w the manager and she was great!

Andrew O  |  First Impressions 
Rating:
5.0

Great job!

John K  |  First Impressions 
Rating:
5.0

My excellent experience is 100% because of Anna Hintze, the General Manager of this location. She is the only reason this store functions, by leading and having the respect of her staff. Ms. Hintze is hindered by one female employee though, but maybe she is new. If this young girl is not new and there isn’t a specific need for another body, she really should seek employment elsewhere because of her lack of any knowledge and zero customer service.

BUFFY L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reinmar F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua R  |  Overall Experience 
Rating:
1.0

Staff was not friendly or helpful.. over charged me and gave me wrong information.. Will not use facilities ever again.

Thaddeus P  |  Overall Experience 
Rating:
3.0

When I initially set up my storage unit, there were a lot of issues get a pin or card to work on the doors and I kept having to go back in to the store to try to figure it out. The person who helped me first also did not show me where my unit was or remove the uhaul lock so I could open it and use my own, I had to go back down after finding the unit on my own to request the lock be removed. When I later reserved a truck and one way drop off of the truck because of how far my storage unit was from my new house, I was informed the day before pick up that I couldn't do this unless I changed my truck reservation to a later time. Everyone I interacted with was very nice but overall my experience was that every department at Uhaul is extremely disorganized, which just added to the stress of the move itself.

Miriam P  |  Overall Experience 
Rating:
5.0

Anna Hintze provided our family the most professional, extremely efficient and much appreciated service ever during a recent rushed and stressful move! She signed us up with an account and got us right into a unit so quickly and because of her, we'll definitely recommend this location and share our experience with anyone moving or needing a storage unit or rental truck! We are so appreciative of Anna- this was the best business experience we've had in years! Thank you so very much! Cynthia Hale and family

Cynthia H  |  Overall Experience 
Rating:
1.0

Abysmal considering the unit I rented was not available. What does a reservation mean??? Apparently nothing to this uhaul location. I move my stuff across the country to have no storage unit. You failed me. I was forced into a unit I did not want. If it wasn't for needing something ASAP, I would not be storing here. I expect follow up and an explanation.

James M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H  |  First Impressions 
Rating:
5.0

The staff was super helpful, and it allowed us to execute our moving and storage plans even more quickly and painlessly than we expected to. Thank you U-Haul West Chandler!

ANDREW P  |  Overall Experience 
Rating:
5.0

I love the guy that checked me in. He is so thoughtful and detail orientated. His attitude is great; even when it is crazy busy. He checked me in when the moratorium expired, he had a busy day and still smiled and did not cut corners with me. I appreciate him. Anyhow, he an excellent employee and you should be thankful to have such a great guy on your team

KIMBERLY S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SALVADOR C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anaid U  |  First Impressions 
Rating:
3.0

I would not recommend the moving services offered through the movers site. They are terrible. But the truck got me from one place to the other without issues.

Delissia S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff S  |  First Impressions 
Rating:
5.0

Staff was great.

DOUGLAS B  |  First Impressions 
Rating:
5.0

The Customer Service was exceptionally helpful and very friendly.

judy w  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra C  |  First Impressions 
Rating:
1.0

Truck smelled like dog poop, staff was rude and unit was much smaller and harder to get to than advertised! Will never use Uhaul again.

Thaddeus P  |  First Impressions 
Rating:
5.0

Possibly come up with a better way to enter the facility. The card reader barely works. Checking out at a different one is concerning

Alan P  |  Overall Experience 
Rating:
5.0

Have been using this location since 2000. Always good service and good pricing.

SERGEI K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosalva G  |  Overall Experience 
Rating:
5.0

I found the staff quite friendly & helpful - especially Anna. Everything went quite smoothly on move in day. My only suggestion is to maybe have some longer carts that would acomodate larger items like sofas, mattresses, etc.. My movers had trouble with the larger items on the carts provided.

Nancy G  |  First Impressions 
Rating:
5.0

The 4 foot high storage is ridiculous. They should be 4x4x8, not 4x8x4. And your website should be clearer about it.

Kristina S  |  First Impressions 
Rating:
4.0

Need to be 24 hr storage access

Tara L  |  First Impressions 
Rating:
5.0

There is a new manager at this location. I would like to thank her for her professionalism and excellent customer service skills. I was frustrated and it was so easy to talk to her. She was great. Location 6091 w chandler Blvd. chandler az You picked a good one. She is very nice and firm

Kathy B  |  First Impressions 
Rating:
1.0

I have called and emailed numerous times and the manager has not called me or written me back. I will be moving my items out soon. Worst service.

TAMMY S  |  First Impressions 
Rating:
2.0

Staff put a lock on my unit while I was moving everything out and didn't know it was open on weekends (they weren't open on weekends in the city I moved from) so I had a fun extra charge of $350. Was so nice not being able to afford food and having to eat at work every day. Didn't have a whole lot left in there but ended up having to leave what little was left. Probably gonna get a letter saying they want another 200-300 for not removing everything.

Angelo V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Esther L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas P  |  First Impressions 
Rating:
4.0

I am disappointed in your policy that does not allow, long-time customers of yours in good standing, to prorate days left in the month when they have to move out of their storage space early. You should only charge good customers for the days they actually used the storage space. Thanks!

Mark B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Briyanna G  |  First Impressions 
Rating:
5.0

I have been using this u-haul location when needed since about 1994. The staff has always been professional and has provided the absolute best service. Every experience with this u-haul location has been fantastic. The facility is always spotless clean and their vehicles are like brand new. My neighborhood is lucky to have this u-haul at our service!

HERMAN S  |  First Impressions 
Rating:
5.0

We had 2 different stores help us find a unit and the customer service was absolutely amazing! Everyone went out of their way to help us, and the men that helped us fill out the paperwork and payment were extremely kind and happy. Would highly recommend them to everyone we know.

Carter T  |  First Impressions 
Rating:
3.0

Staff was friendly but we did not get exactly what we wanted for storage. They tried though.

Courtney A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lori K  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JACKIE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yolanda h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yolanda p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROY Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy B  |  Overall Experience 
Rating:
5.0

Everyone over at the facility on Chandler Blvd and Kyrene Rd are alway excellent, ready to assist and pleasant to work with. Great work gang!

RONALD B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Becky h  |  First Impressions 
Rating:
5.0

A great place and great staff. I been their for over 10 years sad to go.

ROBERT T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ERNEST A  |  First Impressions 
Rating:
5.0

The staff members were very helpful and knowledgeable. We were directed to the choices we had, but there was no pressure to make a particular decision. We've used this facility in the past and were happy with the previous services. That was the deciding factor in returning. New staff and manager but the services were even better than in our memory -- excellent.

Virginia S  |  First Impressions 
Rating:
3.0

This specific location was ideal and had great staff friendly atmosphere welcoming. I decided to move out all my stuff and leave as a customer because since management changed a few months ago the service went out the door. From threatening to remove my "Privileges" for a rock that was holding up a door to smoking right in front of office door while her kids play in areas trafficked by movers and moving vehicles. I will not be using uhaul for storage ever again due to these experiences nor will I recommend this location.

Teejey U  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia M  |  First Impressions 
Rating:
5.0

We have rented trucks abs trailers and now have a storage unit. Everyone is helpful and friendly.

Marnie N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carolyn B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgan H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Devin D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Qinzi L  |  Overall Experience 
Rating:
5.0

My family has used this facility for years, and have never had a bad experience!

JOSEPH J  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELVIA L  |  Overall Experience 
Rating:
5.0

Very helpful manager.

Carolyn B  |  First Impressions 
Rating:
3.0

Overly priced storage units. Had to pay for climate control which we didn’t ask for. Had to pay extra for that.

Orlando S  |  Overall Experience 
Rating:
5.0

The gentleman that I got the truck from was very nice and helpful. The facility was easy to find and get into and out of.

Jeanette C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas V  |  Overall Experience 
Rating:
5.0

A very good experience. The General Manager Loretta, made the start-up process simple and easy.

William H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Randall S  |  Overall Experience 
Rating:
5.0

Thank you

Jacqueline J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lauren P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James H  |  Overall Experience 
Rating:
5.0

Manager Loretta, very helpful and accommodating in every way! Love the outdoor drive up convenience! THANK YOU Chandler UHAUL!

DAVID G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron M  |  Overall Experience 
Rating:
1.0

Bait and switch with truck drop off charges. Charged for fuel I didn’t use. Double charged for insurance. Rip off. Disputing with bank. Terrible service

RYAN M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER V  |  First Impressions 
Rating:
5.0

Extremely friendly, professional staff. Great convenient location, very accessible and maintained.

LORETTA W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

caprice h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Randall S  |  First Impressions 
Rating:
3.0

I went in early to secure all paper work and get storage unit. Well the salesman gave me a unit number. So, we left to get the traler and being under the stress of moving. We went to unload. Well holly cahoes. Gate wouldn't work when we applieed our number even with the help of a employee. Then after driving around gor 20 minutes decided there was no such unnit. The the employee took us back to the office to find out those hadnt been set up yet. So the lady so upset I didnt get her name. Said she could set us up on a inside unit. So, she did well it increased my rental cost So. I.m not a happy camper at all. But last minute need I had to go with it. I think yoy need Train your employees

Donna D  |  First Impressions 
Rating:
5.0

I am so pleased and amazed with the great customer service Loretta, the manager and her crew offer to their customers! It's a well oil machine that makes your visit very comfortable. They go out of their way to provide great customer service and I really appreciate them. I really recommend Uhaul on Chandler Blvd and Kyrene!

Diana A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT S  |  Overall Experience 
Rating:
2.0

It’s really sad after answering “yes” to several questions about the facility and staff, and to rate this location with two stars. Why? It’s this... I vacated my storage unit on the 22nd. I asked what more do I need to do as my unit was cleared out. The staff said to leave the door up/open, and they’ll take care of it. Following the Christmas holiday I received an email notifying me of a late fee. I wasn’t pleased with this, but having called corporate and then speaking with the manager, the matter was resolved. I was set to leave another five star review; but then Sunday I received a message from my brother who was concerned about a late fee and monthly rental charge. This upset me greatly as now my Emergency contact was sent a bill. An Emergency contact is not someone who’s a co-sign to a rental agreement. It’s someone who’s to be notified if something should happen to me... injury, or death. Really?! You’ve sent my brother a bill? Any idea of what harassment is? I really should stick you with a one star rating, but unlike U-Haul sending my brother a bill, I’m a touch more considerate, understanding, and forgiving. It would be wise that a handwritten apology be sent to my brother. Is that asking too much for someone to do as an adult, and kind human being? Beware all others now when filling out that section of a rental agreement. Guard your contacts from any nuisance correspondence that will result in unnecessary drama, and stress.

Christopher A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorrie P  |  Overall Experience 
Rating:
5.0

i wish the storage units had lights in them or electric access to plug light in so you could see while you are accessing your unit and storing your items

LISA K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joannie d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Odis W  |  Overall Experience 
Rating:
5.0

Anna was especially helpful during my move from the Midwest Switching to a larger unit was made very easily. The staff is very courteous.

Connie N  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

JOSEPH B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

phil s  |  Overall Experience 
Rating:
4.0

Not allowing new move ins more than just the business hours access would be nice.

Malisa J  |  First Impressions 
Rating:
5.0

The best part of my moving experience was arriving here and receiving great customer service. What’s more, learning I had a free months storage with my move. No one else with U-Haul in K.C. or corporate shared this information. Thank you for your help, and service. I was resigned to making this my final use of U-Haul; but due to the employees here at West Chandler, I may give U-Haul future consideration.

Christopher A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oscar S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZANDRIANA T  |  Overall Experience 
Rating:
5.0

Excellent staff, helpful in every way.

James K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Senga k  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul G  |  First Impressions 
Rating:
5.0

Eric was very nice and when Tamika was there she was very nice also.

Gina B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol T  |  Overall Experience 
Rating:
5.0

Great customer service in the office at this location!

Kori B  |  Online Move In 
Rating:
4.0

Have had 2 units there since 2018.

Jemy A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEVEN L  |  Overall Experience 
Rating:
4.0

The first part of our using your facility I thought the area of our room was not quite cool enough

ormal s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcus S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Daniel B  |  First Impressions 
Rating:
3.0

This place needs improvement with knowledge of their work ethics and a little more helpful.

Esther L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN C  |  First Impressions 
Rating:
5.0

Fantastic customer service.

PRESCILLA G  |  First Impressions 
Rating:
5.0

Our customer service rep, Dominic Torres, was awesome to work with. He was very friendly, had the knowledge about what I was looking for, stayed COVID cognizant and made our experience so stress free that i will certainly recommend this UHaul facility to others. It was the best customer service that we've had in a LONG time!

Mia K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy O  |  Overall Experience 
Rating:
5.0

Great staff! A special appreciation to Manager Jade, thank you so much for your kindness during my Uhaul experience at the Chandler/Kyrene location!

deborah c  |  Overall Experience 
Rating:
5.0

Everyone was fantastic! Very helpful and compassionate. We were tired after an emotionaly and physicaly exhausting move.. The staff made the whole process easy. After we were done moving into our storage units and went to check the truck in, the GM, Jade offered us water to make sure we were hydrated. This locations staff and facility are top notch!

Barbara M  |  First Impressions 
Rating:
4.0

Service was great and I appreciated the “heads up” when it came time to pay the rent.

Eunice L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JODI D  |  Overall Experience 
Rating:
5.0

I appreciate the first month free and VERY reasonable monthly charge 👌👍 Great assisting staff 😎👍👍

Everest W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

falencia t  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antoinette S  |  Overall Experience 
Rating:
5.0

Dominic and Isaiah was the best customer service I have ever received!! I had an issue that they actively worked at for hours and stayed positive throughout the whole journey!! These men need raises!

Jayci T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

scot m  |  Overall Experience 
Rating:
5.0

Great friendly staff. Manager is awesome.

Michael K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steve c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eduardo C  |  Overall Experience 
Rating:
5.0

great

Ignacio M  |  Overall Experience 
Rating:
5.0

Great staff, customers were very friendly. Simple Moving company, Tray was fantastic in helping me out of the clear blue, overhearing my conversion he politely step in an offered his assistance which was a Blessing to me.

Noel D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mina N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosey S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony B  |  First Impressions 
Rating:
5.0

The front desk staff were very professional and helpful. Thank you for helping making our move easier.

Ronald R  |  First Impressions 
Rating:
5.0

We really appreciate how professional your people are and how clean the facility is.After renting four years never had a experience.

jeanne t  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

tracy h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

optima t  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Brock W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi B  |  First Impressions 
Rating:
5.0

This storage facility and staff far exceeded my expectations I it appreciate that they are taking every precaution necessary to prevent the spread of the virus for the safety of their employees and for the community on top of that during this time of crisis they are giving one month free and that means free there is no hidden charges it's not a gimmick when they say they're giving you month free it doesn't mean next month or break it up into 3 months they literally gave me storage for nothing out of pocket but that's not what I appreciated the most I appreciated the friendliness of the staff I appreciate the helpfulness and the fact that they have so many carts available to move your stuff I've never experienced a storage unit like this and if I move out of this city it's worth the drive-in me that keep them so I don't say this lightly they are far the best storage I've ever experienced and I am very pleased with the service and precautions they are taking if there was more than 5 stars I would give it

Amber C  |  First Impressions 
Rating:
5.0

Thank you.

Joe C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ignacio M  |  First Impressions 
Rating:
5.0

Man that helped me was polite, friendly and made sure he explained everything.

Tesha G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosey S  |  First Impressions 
Rating:
5.0

Staff has been excellent very helpful every time I come in.

ebonee s  |  First Impressions 
Rating:
5.0

My check process was very smooth. The agent showed me how to check-in and out of facility during business and no business hours.

GATHON M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria G  |  First Impressions 
Rating:
5.0

The staff was fantastic! Zaire is an absolute professional and took me through the whole facility rental process with ease. The entire U-Haul crew at this facility was fantastic!

Herman S  |  First Impressions 
Rating:
1.0

They were trying to help me 2 days of storage but didn't let us know that 24/7 hour wasn't working for my card so I had to call manager but didn't go through, it just went through voicemail. So my husband was very disappointed because we had to bring those boxes into our house.

Jane S  |  First Impressions 
Rating:
5.0

Very secure

Linda M  |  Overall Experience 
Rating:
5.0

The service is perfect. All concerns that I have were answered on a timely manner. Thanks to the great customer service of one of your staff (Eric) who guided me to everything flawlessly.

Julio t  |  First Impressions 
Rating:
5.0

Excellent experience and fantastic employees. I did however not enjoy the last unit I was in asIt was supposed to be a climate controlled unit, but that side of the building is extremely hot.

DEBORAH W  |  Overall Experience 
Rating:
5.0

Eric was very helpful. He found a unit close to the elevator for us and explained everything very well. It was easy and painless.

CAROL &  |  First Impressions 
Rating:
5.0

Good location.

Karen G  |  Overall Experience 
Rating:
5.0

Courteous service thank you

Mechelle S  |  First Impressions 
Rating:
5.0

These guys were awesome. They were so friendly and so helpful. They were great at making sure we had everything we needed. Thank you.

Robert D  |  First Impressions 
Rating:
5.0

It was a wonderful experience!

LINDA H  |  Overall Experience 
Rating:
1.0

My unit was flooded and I was left hanging by your insurance company. I was treated like it was my fault. The only good point are the helpful people who work in the office.

NEIL W  |  Overall Experience 
Rating:
4.0

Facility was always clean always welcoming all the staff is always very nice the only thing I would change is allowing 24 hour access with the normal rate because sometimes people need to get their st

TIM D  |  Overall Experience 
Rating:
5.0

The Manager was extremely pleasant and helpful

tim b  |  Overall Experience 
Rating:
5.0

N/A

Marcus L  |  Overall Experience 
Rating:
5.0

Nice people

Donald P  |  First Impressions 
Rating:
5.0

Customer service agent was very professional and helpful. Definitely would recommend this location to family and friends. Chandler Blvd and Kyrene.

Elizabeth D  |  First Impressions 
Rating:
3.0

Was put on hold for a long time could not get through the 1-800 numbers

gary e  |  First Impressions 
Rating:
5.0

Jade was wonderful to work with. Storage area was so clean.

Richella T  |  First Impressions 
Rating:
5.0

I was booked to drop off and rent a unit from a smaller uhaul facility down E. Chandler and they were not expecting me, and did not not me scheduled... (I cannot continue). This one was amazing!

GinaMarie N  |  First Impressions 
Rating:
5.0

I love UHaul. I have used UHaul whenever I move.

Paul V  |  Overall Experience 
Rating:
4.0

Exceptional customer service! Pricing is very reasonable!

Randall T  |  First Impressions 
Rating:
5.0

I love UHaul.

Paul V  |  Overall Experience 
Rating:
3.0

My storage unit was broken into, so I only had used the facility for less than a month.

Jennifer P  |  Overall Experience 
Rating:
4.0

Most of the employees were very helpful and friendly but the manager at times displayed impatience and irritation.

robyn d  |  Overall Experience 
Rating:
5.0

Eric and Isaiah were awesome to work with they were very helpful

Volkmar L  |  Overall Experience 
Rating:
5.0

The staff at UHaul are fantastic, friendly & knowledgable. Enjoyed working with them. Paul

Paul V  |  First Impressions 
Rating:
5.0

Excellent facility - stored furniture while moving from California. Used temperature controlled unit - well worth the extra money. Staff was always very helpful and friendly. Would highly recommend.

Greg V  |  Overall Experience 
Rating:
5.0

The young lady that helped me with getting my storage space was really nice and made the process so easy.

Christina B  |  First Impressions 
Rating:
3.0

This facility was ok for my use. The beginning of my storage was a nightmare...the person at the desk had things all screwed up and was quite frustrating. After that things went fine.

Mike S  |  Overall Experience 
Rating:
5.0

Would recommend u to my friends staff went above and beyond to help and are very friendly.

JOHAN S  |  Overall Experience 
Rating:
5.0

Very helpful staff members in and out of the office. The facility is very clean.

Eugene E  |  Overall Experience 
Rating:
5.0

Thank you!

TAMMY J  |  Overall Experience 
Rating:
5.0

There was never a problem there. Someone was always there when needed. Very clean.

Carole S  |  Overall Experience 
Rating:
5.0

Clean truck

Catherine T  |  Overall Experience 
Rating:
5.0

Nice facility, nice people.

jonathan k  |  Overall Experience 
Rating:
5.0

I have had a storage unit here for 5 years. During that time, the staff was friendly and helpful, and the facility was always clean and secure. I would definitely recommend it for storage and moving.

TIM W  |  Overall Experience 
Rating:
5.0

Great staff. Kaetlyn, Chelsea, Adam and Richard and some other staff sorry don’t know there name all staff are great.

Elizabeth C  |  Overall Experience 
Rating:
3.0

Though most of the staff was friendly the manager Adam is quite arrogant...It would be nice for the access hrs to be at least til 9pm like most other facilities especially for those who work day hrs

ANNETTE S  |  Overall Experience 
Rating:
5.0

I have used

Margeret R  |  Overall Experience 
Rating:
5.0

Staff was very helpful. facility was clean and secure. I never worried about the safety of my stuff.

MIKE F  |  Overall Experience 
Rating:
5.0

Everyone was super friendly and helpful. Was a very smooth and quick check in.

yvette r  |  First Impressions 
Rating:
4.0

Need temporary storage for a few months. Worked out perfect, accessibility and no contract.

Mark O  |  Overall Experience 
Rating:
3.0

The reason I am rating it as average is because the new manager would not work with me after the government shutdown was over and take into account that we had our HHGs out on 2/1 vice 1/28.

cheryl b  |  Overall Experience 
Rating:
5.0

Destiny is great!

JOEL H  |  First Impressions 
Rating:
5.0

I have rented a storage room for the last 15 years. I'm retired now and only have terminated the rental due to reduced income. If needed, would definitely return to this facility.

MARY J  |  Overall Experience 
Rating:
1.0

Staff was rude. God forbid, when moving out there isn’t some where to through away a box. Went to through 1box away and they said i would have to pay dump fee. This is after spending $12000 there

CARSON W  |  Overall Experience 
Rating:
5.0

I was very pleased with the customer service representative at the location. He was very helpful and friendly

beatriz a  |  Overall Experience 
Rating:
5.0

Thank you for years of great service while we had our stuff stored there. Y’all are the best!

FREDRICK E  |  Overall Experience 
Rating:
5.0

Amazing customer service and great facility. Randall goes above and beyond to ensure his customers are happy and have what they need. A++++ rating!

cheryl b  |  First Impressions 
Rating:
5.0

Always we are treated so well here! Great staff ... friendly and helpful!! Thank you

TODD B  |  Reservation 
Rating:
5.0

My experience was very quick, knowledgeable, and friendly.

teresa a  |  Overall Experience 
Rating:
4.0

The manager and staff were very knowledgeable and helpful on getting the right unit i needed. This location is close to my house and have been referred by a friend that this place is good.

Mike S  |  Reservation 
Rating:
5.0

Great experience.

William A  |  Reservation 
Rating:
5.0

Staff was helpful. A person helped me get a couple of big boxes I purchased at the store up to my storage unit.

nery a  |  Overall Experience 
Rating:
5.0

they were excellent and very helpful

ted p  |  Overall Experience 
Rating:
5.0

Would highly recommend this place to many for their needs and services

Anthony B  |  Overall Experience 
Rating:
5.0

They always have a truck available

Tesha G  |  Reservation 
Rating:
5.0

Very helpful in what I was looking for.. very professional . Well put together team.

ray h  |  Overall Experience 
Rating:
5.0

We had multiple units for 10 years and also over the years rented trucks all good experience.

COURTNEY S  |  Overall Experience 
Rating:
4.0

A little inconvenient layout. Had to go through interior doors about the width of a house front door to reach my unit. And the door doesn't remain open on it's own. Easy loading dock, very secure.

Brian J  |  Overall Experience 
Rating:
5.0

Still not sure what the idea behind the two keypads is. Also, the interior doors don't allow for pallets and are an added hassle for moving through larger items.

Troy S  |  Overall Experience 
Rating:
2.0

2 reservations, truck & storage. Truck rental was great! Reservation for the storage was THE worst service I've ever experienced. Uhaul missed it on all levels. Cancelled & went w/ Public storage.

Vanessa L  |  Reservation 
Rating:
4.0

Thank you

KAREN C  |  Overall Experience 
Rating:
5.0

Thanks for your excellent customer service!

Michael M  |  Overall Experience 
Rating:
3.0

Friendly, but not all information about check in or lock on my storage given. Paid $130 to get a locksmith when no extra key was available to our unit. if I had known I would have had one made

yvette s  |  Overall Experience 
Rating:
5.0

Thank you to the Owner, had an issue and I called the Owner and the issue was addressed immediately .....

Jacqueline J  |  Overall Experience 
Rating:
3.0

Some staff had a stale attitude while few were kind and caring

diamond b  |  Overall Experience 
Rating:
5.0

Having just moved here and using this storage facility for a month was a excellent experience and I want to thank them.

Debbie P  |  Overall Experience 
Rating:
5.0

We were very pleased with all aspects of this facility. clean, well lit, easy access and very helpful staff! Recommend very highly if you need storage!

EDWARD M  |  Overall Experience 
Rating:
3.0

Our climate controlled unit was always hot. They said it would be fixed but never was. The lights only worked part of the time.

Jeffrey S  |  Overall Experience 
Rating:
5.0

Treated great from the moment i arrived

Richard C  |  Overall Experience 
Rating:
1.0

Uhauls and broken down vehicles parked around perimeter of storage lot in none parking spaces. We couldn't get our 5th wheel without asking them to move them. Gate left open and unsecure.

Richard T  |  Overall Experience 
Rating:
5.0

I'm very grateful for the service. thank you

salvador m  |  Overall Experience 
No reviews have been submitted for this location.

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