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Troy CCustomer Reviews for U-Haul Moving & Storage of West Kelowna
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The open latch on the trailer was bent and could not open. Also the person who attached the trailer to my truck did not tighten the trailer to the Ball enough. I had to stop on the side of the road and complete the hookup..
Robert RService was excellent. Ravi accommodated our needs on a very complicated move. Very much appreciated. Thank you.
Esther MAttendant was very helpful but had to go through 3 trailers to get one that was roadworthy!
Larry MWhether you are booking online or in-store, be aware of all the extra costs. Our service person was doing his best but had us at well over $400 for a quick 10 hr rental of a 20' truck!!! With no extras, but had the best guidance from his coworker who helped save us hundreds (yes I said hundreds!) of dollars for a quick short rental. And please fix the app. I can't get it to work at all!
Deb LWas great no problems glad to finish moving Thankyou U Haul.
ian s | Overall ExperienceJust continue to treat people with respect. I give you a 👍
MARC BThe trailer I used today was perfect for our use . Thank you for being in my Neighbourhood
Andrew HDelivered the right equipment needed on time as promised.
john bThe truck was filthy inside and out!!! Not impressed
Jane TQuick and friendly service. The price was very fair.
GEOFFREY CCourtious and knowledgable staff. Overall a good experience.
Michael DThank you Ravi and everyone that I worked with. You guys were all so very helpful and very considerate. I will recommend you always. Keep up the great work. 👍 💪⭐️⭐️⭐️⭐️⭐️ Paula C.
Paula C | Overall ExperienceWas a perfect first Rental Thankyou
Ian SStaff was disorganized during return of equipment, can do better
Louis DGreat customer service
shawn gprofessional and friendly service
bill pNot going to recommend U-Haul in general to anyone anymore. Your companies lack of care and incompetence made my move much more of a headache and hassle than it needed to be
Anthony TFriendly, helpful staff
Gloria BThe staff we super helpful
Tanya ECustomers need to be penalized for returning equipment late. This is not fair to the next customer who is waiting for the equipment. Or possibly not allowing equipment to be booked within a 12 hour window of scheduled return
John BI was upset that I was charged a full month for only using the unit from the 19th to the 27th
lorna C | Overall ExperienceDidn’t like the fact I had to carry my stuff up bunch of stairs. I didn’t realize it was stairs. I thought it was an elevator like the other places.
Tanya G | First ImpressionsCan't say enough about how good the West Kelowna trailer hitch installation experience was. From Ravi who greeted me and talked me into trusting them, to Leo who was so professional at completing the actual install - on time and on budget. Five stars to each and every one who helped. It may be just a trailer hitch to you, but to me - it means I'll be fishing again soon! Thanks again. - KP March 27, 2004
keith tUnder new management? This place is Ruby much better than a year ago when I last used then. Great customer service
Michelle S🫰🫰🫰
RAVIINDER NI had rented this trailer for the day picked at 1700 hours Saturday but Sunday at 1200 they phoned me asking why I had not returned trailer saying it was supposed to be back on saturay.
Thomas JCalculation of invoice was wrong Final amount was off 4% due to “system error”
JEREMIAS DYoung man was very helpful and courteous.
Kimberly H | First ImpressionsStaff was very kind and helpful
Shannon MStaff were always helpful and pleasant to talk to.
Mandy C | Overall ExperienceMy wife encountered homeless people hanging out at night in the washrooms, which was quite unsettling. Some sort of "floor cleaning/waxing" substance seeped under the walls and into our ground level storage unit, and covered most of the floor. Nothing overly damaged, but most of our tubs/boxes are now covered (at the bottom) with some sort of sticky substance. Will not be recommending this location as a place to safely store your belongings.
Riley B | Overall ExperienceMake sure your texting system works for your employees.
thelma mTrailer lights stopped working, but overall a good experience.
Brett J. Rented a trailer for short job. Service was top knotch and quick. Return was just as effecient .. All employees were freindly making it an enjoyable experience
David nHave the suitable piece of equipment available at dealers closer to me or at least allow for a different drop off location than the pickup. I had to drive an extra 60 miles for pickup and return.
GEORGE GThe man at the location I worked with renting the truck was great?
Cody HLeo is fantastic! Great customer service, helpful, and easy to speak with. ***** 5 stars
Grant GWorst experience ever. I ordered a truck and a ubox and there was so many problems with the truck, it would be so long to explain but we ended up with no truck on moving day and we're lucky enough to find someone to help. The ubox arrived late, I have many items broken that were in bubble wraps so it must have been shaking real bad... Never again
Julie VThe staff were amazing. THE APP/SELF PICKUP/ tech side of UHAUL was atrocious. Great customer service onsite saved the day. Would definitely recommend. Every staff encounter was a pleasure. Manager was 11/10 .
Jeremy Vjust let customer know their liability
TYLER WSome confusion about available storage lockers. Also the staff did not see that I had a locker reservation so we ended up booking a second locker by mistake. It was all straightened out but created inconvenience for us.
Adrian S | First ImpressionsDay I tried to move in my locker they gave me had some one’s stuff in it ( that wasn’t even paying)so had no storage locker had to take one bigger then what I wanted and pay a lot more When I didn’t need that size,Main entrance to the facility to get to the storage was broken so had to walk all the way around all the time Was told originally I would pay my the manager there if only pay for the locker size I originally got but ended up still paying for the biggest Left hand never talked to the right hand was very un organized
Chris B | Overall ExperienceGreat customer service and Mahi in the location was at his best Thanks again
Sunell RExcellent great friendly staff.
Willy HSomeone did not check our reservation so we ended up with 2 storage lockers rather than 1. Not sure why the system did not show the original locker reservation under my name? Had to make an extra trip to straighten out but staff were very helpful and no costs incurred.
Adrian S | Overall ExperienceThank you for great service !
Karen F | Overall ExperienceI have absolutely no complaints , very well managed company !
Donald K | Overall ExperienceKeep up all the good work.
Beatrice W | First ImpressionsI know it was not the fault of the workers at the West Bank location today but the software was not cooporating today so it took quite awhile to get my rental contract started calm and got it done eventually. The service still was just fine and the van work great.
Walter JComputer systems were terrible. When it takes an hour to complete a transaction it is totally unacceptable
Andrew KThe staff upon checking was quick & friendly, however I DO NOT appreciate what I heard. While a typo error may have been made the followup by the MRS was not appreciated. No email sent when SHE stated and I heard .. you will never move here. Perhaps she is in the wrong occupation - I chose that location due to the size. Whether or not I go into or visit the west side is NONE OF HER BUSINESS. Gossip is not a secure storage; the east side has no size that I need. Amend her insecurities and ask her not to comment. It had nothing to do with the typo. The error should have been fixed and then done, but her comments indicate neither professional Or to be trusted. 780-920-7663
shelley l | First ImpressionsI have been very happy renting storage, trucks and trailers from u-haul.
Wayne K | First ImpressionsRenting expierence was great. The only thing that was a bit of annoyance was the change to the reservation to 24/7 share not by myself. The app doesn't work with Android so I still had to go inside to the desk to get the Van. Please don't do this if the customer has not requested it. On that issue I rate the that part as 1 but the overall personal expierence a 10.
Charles AIt's should have later access. 24 hrs is best. If not 24/7, then Midnight is a better closing time for the storage units. Or at least 11PM. 10PM is a bit early in IMHO.
LYSANDER Z | Overall ExperienceThe staff were exceptional and handled all my needs. Also very courteous and accommodating.
Eyeclix E | First ImpressionsAbsolut professionell treatment at the location in West Kelowna. Friendly, helpful. It gives you juat a piece of mind. Definitely worth to work with. Thank you.
Eduard J | Overall ExperienceMy problem was being afraid of the people who live in the lockers.. I made sure I always had someone with me .. The washrooms were filthy , full of decaying food . Other than those I was very satisfied with everything .. The set up is convenient And I like that you can drive in and load and unload .
Norma J | Overall ExperienceMaybe be a little more clear with the petrol meter thing? Like if you are at 1/2 a tank and you use fuel how much you need to put in… it wasn’t clear and in very small writing… but that was it everything else was superb!
Lyndsay PI drive half an hour out of my way to utilize this particular U-Haul location. Friendly, hard working guys and gals. Other locations are hit and miss but these folks are on point every time.
Matt Vmore equipment in stock
christine fGot the usual service I always get number one. The truck on the other hand needs alot of work being from the USA I not surprised front end is shot along with the rear shock surprisingly it was MVIed and sticker like that and it makes alot noise steering it. All over the road tiring to drive if your loaded. It rolled smoothly down the road even with the shocks in the rear being shot. Other then that the truck was good. I'm a journeyman and deal with this every day.
Ron bI found that the convenience of storing my stuff there was wonderful. As well I found the staff to be very competent and helpful when I needed some extra help as I have a disability. Thank you for having me there April 👍
April W | Overall ExperienceThe staff here are fantastic. Always friendly and accommodating!!
Deborah N | First ImpressionsThe outside of the truck was very dirty. Only a quarter of a tank of gas in a 26 foot truck. It ran well and the inside was clean. The last time I rented a vehicle the tank was full and I returned it full. Just seems to be a better way of doing things
garry sI paid by debit and had to pay an extra $100 almost as a deposit since it wasn't on a credit card and was told I had to come back today to get my refund and that it would be processed immediately today upon my return to the store, instead I made my way to the store to find out that no it will take up to 5 business days to get my deposit back which was never told to me and when I pressed it I was told the manager is out of town until Wednesday and to come back then (today is Saturday) so same shit. I would have paid differently had I known they were keeping my money what a bunch of bullshit when the truck I rented was max $40. I hope this gets rectified properly
Cara MI’ve only just rented starting yesterday but everything went smoothly except for carts. Not enough flat carts. Too many expensive ones with bars on them, limiting what can be moved. The flat ones are cheaper and more useful.
Brad B | First ImpressionsAbsolutely the worst experience renting a storage locker. From the lack of knowledge of the staff to the incompetence of the management. Horrible experience and I personally will never again deal with this company.
jim B | Overall Experiencethe only complaint I have with the experience, is when I booked the unit ahead of time I was told I would have it on ground level, and when the day came for me to occupy there was none available and we had to take two separate units with only stair access, it cost me additional money for my move as well as time, and of course made the moving out much harder to do.....
Ken H | Overall ExperienceCheck in was smooth, staff were wonderful and our unit was perfect!
Laura a | First ImpressionsGreat service and very friendly staff
Khalid REverything went well as expected.
Ebsa BHave tools to open a locked truck with keys in it.
Rodney CStaff is really poor. Worker wouldn't show me to my locker, just kept saying - it's right over there. Where is "right over there?"
Shane D | Overall ExperienceI only rented the truck for 1.5 hours. I put 8 miles on the odometer. I return the truck with 1/2 tank of gas. The entire time I drove the truck, it had 1/2 tank gas. The employee tells me the tank is empty and I owe $80. Even though, he rented it to me 1.5 hours ago and he can see the odometer reading. I tell him that's nuts. Look at the odometer. So, he tells me - how about we just charge you $10. WTF? No I'm not paying $10 gas for driving 8 miles. The rental is only $20/day, but I have to pay and extra $10 gas. I tell employee - go look again, IT IS AT 1/2 TANK! Employee comes back in and says "It's only at 1/4 tank". I tell him that's idiotic, and to figure this out. I go out to the truck and when I first start the engine, gauge shows 1/4 tank. I tell employee - this is you. I don't know what's wrong with your truck. He suggests I pay $10. Then I look up into the truck(2 minutes of running) and the gauge says 1/2 tank. I tell your employee to look now - and he agrees that it's showing 1/2 tank. He says "Ohhh, maybe this is one of those trucks that messes up sometimes". Returning this truck took over 30 minutes. It should have taken 5. Plus, if I hadn't argued over and over for almost 20 minutes - this idiot you hired would have way over charged me. Train your staff to stop being stupid.
Shane DRodent problem in the out door units but fortunately no damage to stored items. Staff asked for access to unit to rectify the situation but when provided they were unable to complete the necessary repairs. Moving forward with the installation of outdoor units it would be prudent to ensure they are sealed up appropriately when installed to avoid this . Otherwise, very satisfied with my storage experience with your company and should I require storage again I will choose Uhaul.
Adrian W | Overall ExperienceWebsite was very user friendly
Kelly P | First ImpressionsI want to thank all the staff ,for their kind words & for being kind and friendly, I will surely return and highly recommend your facilities to all my friends, Merry Christmas and a happy new year to everyone.
Jean-Pierre B | Overall ExperienceI do not find the Uhaul app and the return process customer-friendly. I paid over $900 and now I have to be the U-haul employee completing the return?!?!?! No, I should be able to drop the key in the night drop and walk away. I returned the truck clean, full of gas and parked it in the appropriate return spot. The app was cumbersome and poorly designed. I do not appreciate the threats of fees and penalties for failing to cooperate either. This experience has me rethinking my future use of uhaul.
CONRAD EI loved the whole experience except for the return of the vehicle. We had a couple of pizza boxes in the back because we fed over 100 homeless people last night. When I asked to use a garbage can, I was met with rudeness and a statement saying that if I threw pizza boxes in the garbage, they would charge me a $50 drop fee like I was littering on the property.
Cole DPick location in Kelowna truck was quite dirty. Drop off location in Vancouver SE Marine Dr. Was great. Neeraj was so friendly, fast and knowledgeable!
Mitchelle MWest Kelowna has always been really good to deal with on several occasions… I do know however the computer systems are really slow and continue to have issues with them which delay my work day
Cory AHave not yet received confirmation of receipt of the trailer which was dropped off 5 hours ago....
DON HExcellent customer service!!
Corinne SHelpful staff
Gloria BHad truck booked for 8am. Went to location and the morning manager had not showed up for work so nobody could get in store. Had to return a hour later. Not good.
Keith HHaving more people, helping customers upfront
William AOnly issue I had was I made sure to close the garage doors when I was leaving due to the homeless walking around and nobody needs them in the facility, but I observed most people just drove away before doors came down. I know you have no control of the homeless. Another thing that makes me mad was all the garbage people just leave behind in the garage area. And I’m not talking about the items that others could use but the actual garbage nobody wants. But then again that’s not my problem, it’s yours you have to deal with. Perhaps cameras ?
joanne n | Overall ExperienceCan you email an invoice for the rental. We have had a glitch in receiving emails on the day we returned trailer
Wes WI live 40 minutes from pickup location, firstly, had complications in picking up as the lockbox lock was worn off. Spent 20 minutes just figure that out. Called uhaul customer care twice. When got home. Got out to load the truck. And saw its locked, no keys in the truck and wasn’t even in the lockbox. Called customer service again. He suggested sorry for inconvenience the manager might have forgot to put keys in the truck. And you will be credited for your hassle. Infact got charged more .!!! No explanation.!
Sukhpreet SI was evicted for no substantial reason at all. I was a customer there for only one month. I was given an eviction notice 3 days before my rent was due . They double locked my locker that day and would not allow me to take any of my stuff. The eviction paper said I had 72 hours to empty my locker and had to come only during the office hours on one of the 3 days. Well day three fell on Nov 11, remembrance day. So I went in at 8 am the following day with a truck rented that could hold my entire locker in one single load. That was also a stipulation. Well to my surprise they would not give me access to my locker. The staff working that day called the manager to get permission to access my locker. Permission denied. Manager said I was passed the 72 hour deadline and my locker was now considered abandoned. The manager was out of town on the coast and would not be available to speak to me about this situation. I can not understand the reasoning for this decision but rather than just give me 30 minutes to empty my locker, they would rather just throw every item I had there into the garbage bins out back. I took a substantial loss once again at uhaul. My last locker I had there got broke into and robbed for over 50k . This time I had atleast 25k worth of sentimental items and all my power tools I use to make my living with and they just threw it all into the trash. I'm so angry with this company now I don't even no what to do now. I'm literally screwed. And need some advice here. Anybody have any ideas or even just some people's opinions on this topic. Thanks for reading .
chris r | Overall ExperienceJade did a good job tracking down a trailer when the one I was supposed to rent hadn't been returned yet.
Christopher QStaff was friendly and helpful. Was in and out quick for pick up and drop off
terry hThe individuals working at this UHAUL location are wonderful! Thanks for assisting us with a truck and a storage locker. It was appreciate!
Nancy AI would of recommended it too people and L Ved uhaul and did all my business with uhaul. As of now I'm am not to pleased that I'm aloud in my storage untill 10 pm. 7 days a week now I'm only aloud to be there till 7. Pm. So my hours got shorted for no reasons. So now I have to move both lockers into another one so now my business has to move to another location with more and let nfer hrs. It's hard to type it out how I feel about all of it. Kinda mad about it and will not never had such a sour taste in my mouth like I did today about hours I'm aloud to be there
nathan CThe staff were helpful as always, I will be back to rent another time when need arises
Andrew HRavi had excellent customer service and very friendly
JAMEL EDuring my tuff time in life the facility and staff were understanding and helpful in assisting me to keep what little I have left. Thank you. Tony Delegard.
Tony D | Overall ExperienceI got taken care of all my needs.
Eduard J | First ImpressionsWestbank Uhaul storage are very accommodating & tend to go out of their way to help you. I would highly recommend using this facility.
Linda T | Overall ExperienceU Haul will be my place to go for storage and truck rental
RON H | Overall ExperienceI've rented for a month called and told I've emptied it and just got an email that they will charge me fines for not paying for next month. Talked to an employee at westbank
Magdalena S | Overall ExperienceThe service was great from the first day I rented a storage unit until The time it came to closing out the account. Thanks for your great service & I will recommend U-Haul in the future to people needing a storage unit.
Richard G | Overall ExperienceI never meet poor spirit of peoples there this year.i will now follow U-haul for everythings inconvenient to me since 1999
Yannick s | Overall ExperienceGreat facility and staff!!
Stephen C | Overall ExperienceA friendly professional attitude was a big help in her efforts to deal with a difficult situation. I would recommend U-Haul storage in West Kelowna to anyone that needs to store their belongings
BARRIE H | Overall ExperienceGreat experience. Compassionate desk staff/management. Considerate helpful pricing - I had to store due to evacuation and I was comp'd a month. Thanks!!!
jordy n | Overall ExperienceI have used this storage facility on many occasions both personal and work-wise. Always room for me! Nice people and a nice place. Highly recommended.
Canadian A | Overall ExperienceI have had one of the best experiences with U-Haul storage &I will surely use & recommend U-Haul storage to my friends & family, thank you for being the best & I thank all the staff for being so kind & helpful to Me Mr Brien.
Jean-Pierre B | Overall ExperienceI was wanting to pay my storage locker off but couldn’t get in contact if you can please just let me grab my daughters memory boxes I would be forever grateful
chelsea t | Overall ExperienceAfter hours, not enough carts available.
David L | Overall ExperienceGreat Service,
Joel B | First ImpressionsTruck was not gassed up had to put in 200 dollars worth. Dropped off truck and was charged an additional 112 miles. We went from westbank to Chilliwack I do t understand how we could have gone over the allotted mileage.
Teresa w | Overall ExperienceIt is a bit confusing to use the entry-code system, having to use one box to swipe the card and another box to enter the code. We found that sometimes the overhead doors were left open by some customer leaving the facility, making it easy for anyone to enter without having a card. We like the central location in Westbank and like to support local business.
Helmut D | Overall ExperienceThis uhaul gave me the best service under new management! They were extremely helpful and Peter, the manager is kind and understanding, willing to work with you to come to a mutually beneficial experience. I've been with them for almost 3 years, am just ending my contracts, and I am very pleased with the outcome.
CINDY B | Overall ExperienceFriendly helpful staff
Lawrence o | First ImpressionsFirst time using your secure storage locker system for our personal property , it put our minds at ease knowing our property was safe and secure during our fire evacuation orders this year.We will be using u-haul again next year during fire season for the peace of mind knowing our valuable property is safe....Thank you all your staff at West Kelowna U-Haul !!!!
Marcel L | Overall ExperienceGreat service. Staff was very helpful
Wayne G | First ImpressionsI have always had great service.Very friendly & helpful staff. Thank you & God bless you all☺
Karen F | First ImpressionsThank you!
john s | Overall ExperienceWe actually did not end up renting a storage locker but we did rent a van ,which we've done several times now,and have been happy each time.
Brent Z | Overall ExperienceThe staff, specifically Jazzmin (I hope I’m spelling her name right) were incredible. They made a moving experience significantly less stressful, were very helpful and just all around a great person. Thanks for everything!
Samantha T | First Impressionsgreat team at the facility always friendly and helpful. The site was clean and storage lockers in great condition
paul t | Overall ExperienceExcellent service fast accommodating
Gail F | First ImpressionsRecommend elevator(s) be installed for units located on the mezzanine level.
Mike A | First ImpressionsHad a reservation for an outside storage. Was given away and put in an inside one, not told the price and ended up being more expensive and less convenient.
Bobby M | First ImpressionsFrom start to finish U haul has been the best moved only because we needed car storage because of landlord screwing us over
steve E | Overall ExperienceThe staff that help us out yesterday with the truck drop off and rental of a storage lockers was EXCELLENT!! Such a pleasant surprise as we were not happy with the poor service in Calgary.
Paul H | First ImpressionsTwo negative comments: I was asked for a back up name which I provided. On my third month there I paid the invoice on the date it was due and felt the invoice was completed. However the payment did not go though. Rather than contacting me, or providing two or three days to straighten the situation, a letter was sent to my back up name indicating I had not paid the invoice. This created a great deal of problem for myself. My back up is a lawyer and she was very upset thinking I was not paying my invoices. This was unnecessary, and embarrasing. The second issue was on two separate occasions I was in the office attempting to pay the invoice and there were no staff in the office, or anywhere to be found. The last occasion, we waited fifteen minutes in line with others to pay the invoice. I dont think that was acceptable. Thank you
nansi o | Overall ExperienceThey gave us a unit that was locked and charged $50 to remove it. Turns out they double sold it and now they won’t give us access to our unit!!! They stole our stuff!
Sabrina M | First ImpressionsFantastic facility. Staff was excellent and got us all set up quickly.
Chris M | First ImpressionsGreat experience storing our items here.
Margaret D | Overall ExperienceI originally rented in Dec 2022. Then a bigger size came up so I took that days later then the next larger a few days after that. There were mixups regarding payments (on your end) regarding this. I was not taught to sign in or out. I don't think anyone was as everytime I was there I heard the alarm going off as it does when you open your unit without signing in. It was not until May that I received a phone call while unlocking my unit asking me to sign in with my card. Not only did I not know how to sign in but I was never given a card for the outside unit. The original one that I had only for a few days was inside and I was asked to destroy the card when I moved to an outside unit. Then I noticed mouse feces in my unit. The manager immediately blamed me even though I had no food in unit and the unit has two holes for mice to easily enter. Then I found out that when it rains hard my unit leaks. I am extremely unsatisfied with the unit and how I was treated. The manager was supposed to call me yesterday about these matters and didn't. Not suprised at all.
Dyana c | Overall ExperienceI was very pleased with everything throughout. The only reason I cancelled was because my needs for storage changed significantly. If I require your service in future, I will certainly re-apply. Thanks.
GEORGE H | Overall ExperienceWe are pleased with the interaction of all the staff with us and are very satisfied with the facility itself. The manager, Peter, was exceptionally professional, helpful and friendly. We were well looked after at the West Kelowna location.
TADEUSZ J | First ImpressionsI really needed to find out how to pay online I paid for the first month. Subsequent payments I'm not sure how to do. There were not enough staff. To help me. I found it confusing where my space was and how to get in. I still don't know how to pay online. Perhaps you can let me know. By the time I finished unpacking the office was closed.
Edith V | First ImpressionsService can be a little slow sometimes and overall it was a good experience.
Randi D | Overall ExperienceAppreciate the inside parking, however, closing it at 7pm was early for us on several occasions, we thought 9pm would be better.
Shawn D | Overall ExperienceWe acquired the storage space in a very dirty condition. The floor had spills on it. We arrived late in the day and had to store our things quickly and could not clean the floor prior to moving in.
Larry O | Overall ExperienceVery helpful for and convenient for everyone
ROWENA R | First ImpressionsChatman was super helpful and professional.
Gail L | Overall ExperienceThe truck I used didn’t have a ramp, and my hand is chronically injured. So that made using the truck really difficult, and I’m in a lot of pain today. Also, there is no elevator to the second floor, and I had to take a smaller locker than I wanted; which is now making this move far more of a challenge. The staff are great though.
Alana T | First ImpressionsI was promised a free month of storage and it was never received
larry c | Overall ExperienceExcellent condition to keep your goods.
Stefan D | Overall ExperienceEverything is fine with the facility. The only complaint I have to the constant emails I have received within a couple of hours for this survey.
Kristine S | First ImpressionsPleasantly surprised at the facility. Very clean, organized, helpful staff who personally showed me my units location. Very secure with great availability to access my unit. Has carts to help with loading/unloading. I got my first month for free. They have products to help in packing up. Excellent everything.
Sharon D | First ImpressionsUnfortunately had an incident with the loading bay doors, I recommend once open they stay open for at least a minute to avoid damaging or backing into a closing door, also my garage door on my unit was not staying up without force. Two things I had issues with, I did pay a $1470 deposit to be able to continue to use the facilities, Higher sensors on the loading bay doors, or sensors in general. This happened at the West Kelowna facility yesterday. Overall good experience minus those traumatizing events.
Gregory H | First ImpressionsStaff member who helped me was excellent. I can not comment on anything else until I start to add contents to my storage bin and see if it is excellent then I will comment.i Please let the young man know what a great help he was . I forgot his name but it was First Nation name . He was Kind caring and very accommodating to me . Thk you and have a good day and be kind to all you meet Staff member gets excellent . Other comments will have to wait ! Bernelle
Bernelle L | First ImpressionsAll my needs were met I had a very good experience with all the different staff I had interaction with coming and going was simple and quick everything went very well thanks to you all Mark
Mark M | Overall ExperienceVery accommodating!
Paula G | Overall ExperienceMA
Mike A | Overall ExperienceThe whole process was smooth and easy. The staff was very friendly and the store was well stocked with moving supplies. Thanks West Kelowna U-Haul.
Jamie A | Overall ExperienceChayton has been very helpful and polite with our moving needs. He helped me get a perfect sized storage unit as well as a truck to move what I need. On his days off he offers to help me move which has made all of this less stressful. I highly recommend Chayton from West Kelowna Uhaul to make your storage and moving needs all that much easier.
Helen G | First ImpressionsThey didn’t have a loaner adapter for my truck. One of the employees was really rude and shorted me almost a months rent on my storage unit that was owed to me. She cursed and was really rude made it seem like it was my fault. I will never use uhaul again as a result of my last experience. Terrible service.
Ryan G | Overall ExperienceChrissy is amazing
Jimmie I | Overall ExperienceThe staff we not very friendly. 1. When there was water leaking into one of my units due to the building's ceiling caving in during a storm, the staff were unwilling to make arrangements to move my stuff and instead I needed to get my sister involved to move it. 2. The insurance coverage with U-haul is also a joke. 3. When I recently moved all my stuff out for the last time, a stuff member came out and accused the driver of damaging the roof of the door access which was impossible since the truck was not that tall. It was ridiculous but the staff member was quite adamant about blaming our driver.
Leeanne M | Overall ExperienceBest storage ever
Channelle S | Overall ExperienceAll members of the staff were above and beyond, at all times. The staff is always kind and helpful. My number one place I would go back to if needed. They treat everyone like family. I had to be out of the country for a few months and they ensured my unit was always safe and secure. All staff members are always smiling, friendly and beyond helpful with complete respect.
Kathryn P | Overall ExperienceThe staff there are most helpful, professional, and always friendly. Chrisy is always willing to help, and goes that extra mile to make sure your needs are always met. She is definitely a leader and mentor for all who work there. Couldn’t have picked a better place for our treasures.
The " | Overall ExperienceFantastic staff!!
Cindy S | Overall ExperienceThe employee that helped us went above and beyond for us. He was super friendly, knowledgeable and helpful. He answered all our questions and helped with a tour and how to use key card.
Daryl W | First ImpressionsVery accurate booking and secure and nice new clean vehicles and excellent people to deal with ,with great free storage fees and low truck rates.
Darren H | Overall ExperienceVery helpful
John A | Overall ExperienceThis is an excellent facility. Staff are very nice and accommodating. Love that you can park right in facility for easy loading/unloading. I have used this facility twice now, and would not hesitate again in the future.
jeanette ( | Overall ExperienceNeed to fix the alarm.Everytime we opened it ,it went off.We needed a bigger one.
Don L | Overall ExperienceTall skinny guy with the beard is rude, we walked in and asked him a question and he was rude and mumbled something we couldn’t understand as he walked away. And this is not the first time we have experienced this with him. Upon returning our truck there were two young guys inside and they kept calling me bro, I’m not your bro I’m a paying customer. Staff could definitely use some training.
Brent E | Overall ExperienceGreat facility
Rob K | Overall ExperienceWith regards to the staffing. There were some staff whom were helpful, kind and polite. However, I did find some of the staff very stressed, short with the customer and not very clear on how the process works. I had trouble with my card a few times and it seemed the staff (one in particular) didn’t care or I was interrupting their smoke time to require assistance
robert b | Overall ExperienceI had a need for storage in West Kelowna for over a year and was very pleased with all interactions at this location. Should I do a major purchase again, I will not hesitate to come back. The staff was wonderful to deal with and the location was close to my home so easy to come and go for what we needed. Thank you for helping my company when we needed it. Canadian Appliance Parts - Christina
Canadian A | Overall ExperienceWonderfully clean, bright and well set up storage unit facilities! The staff were helpful and courteous. All in all a great place to use for safely storing your possessions! Thanks !
Barb S | Overall ExperienceStaff was very friendly, knowledgeable and explained things very well. He walked me to my new unit when most people would just point in the general direction with a few instructions on how to get there. He even helped me carry my boxes I just purchased for packing. There was a slight problem with the debit machine, it was no problem or inconvience to me however he proceeded to offer me a free month's rent because the debit machine wasn't working properly. That was unexpected and goes above and beyond any customer service I have received in a very long time. It was really great experience especially after having a bad experience recently with another storage company in Alberta that resulted in me losing my unit. They were all business and all they continued to show me was they didn't care about anything but the money. It is things like that that will keep me being a loyal customer to you! Thank you!
Brenda O | First ImpressionsI really like the professionalism of an older lady who has been at this uhaul site since it opened. She is the reason for me not looking elsewhere for a larger unit at same price. She is a staff member at the West Kelowna site.
Julia V | First ImpressionsVery friendly customer services.
Linda Z | Overall ExperienceI believe the person that helped me was named Matt Giesbrecht. At least that is on the receipt I received. They were very knowledgeable and friendly. It was splendid service.
Dyana c | First ImpressionsGreat facility, nice stuff, affordable price.
Huigang G | Overall ExperienceThe customer service was excellent every time we went. It was clean, orderly, and we were always happy to use the services.
Jan P | Overall ExperienceClean and safe. It served me well. Thank you.
Suzanne B | Overall Experiencegoofs
Jennifer B | Overall ExperienceService help was above and beyond 😉
Ken H | Overall ExperienceSomeone was given unapproved access to my large outdoor unit back while I was in hospital. No one called to confirm, I didn't sign anything, and gave no one authorization. My unit was accessed and two TV"s, a large patio umbrella, and a new vacuum cleaner was taken. I have not informed police yet, but will be filing charges. I feel violated, and that access was given way too freely. Staff, especially Christy, has been wonderful though!.
Dawn G | Overall ExperienceWould prefer 24hr access Washroom door broken and not usable.
Susan F | First ImpressionsWe rented a storage unit at this facility from November 2019 until yesterday. The staff have always been helpful and friendly; our ongoing concerns were with the length of time it took to address lighting concerns (again, staff were sympathetic) - we needed a flashlight whenever we were using our unit. It took years to get the lights repaired. The floors are old, tiles ripped up etc. We have now moved our possessions to a different storage facility.
Penny B | Overall ExperienceStaff was always around if you required help. Facility was kept clean.
kari m | Overall ExperienceThank you
Ross M | First ImpressionsThe only complaints I have are no lights in the storage unit I had and not enough staff available when I came in to pay every month making it a lengthy process
erin o | Overall ExperienceHelpful staff.
Colin M | First ImpressionsThe staff is amazing, so helpful!
Larry L | Overall ExperienceStaff very helpful! Hours of access is awesome.
debbra s | First ImpressionsVery roomy and easy access very good experience
tim m | Overall Experiencestaff was great
don m | Overall ExperienceKristy was very helpful and customer friendly.
errol h | First ImpressionsI’m 74 my first time renting a space I needed to store my winter tires. At first it was very overwhelming however staff went above and beyond to make it a good experience. Excellent customer service
Charleen H | Overall ExperienceThe staff is so helpful, they are the best!
Larry L | First ImpressionsEverything and everybody are professional and very helpful. The storage facility itself is immaculate, my thanks to all. Ed
Ed M | First ImpressionsGive Chrissy/Krissy a medal and a raise!!! I came in Monday morning at a very busy time and she was the only one working amid a line up to the door. She handled it professionally and efficiently! I was amazed. What an awesome employee!
deborah n | First ImpressionsOverall awesome experience and well run storage unit Will come back next time
MICHAEL P | Overall ExperienceMy entire moving experience with uhaul was way above and beyond my expectations!
Jaret S | First ImpressionsVery helpful staff!
Paul H | First ImpressionsIt was very clean and friendly staff. I would have liked access after 7pm a couple of times. I would recommend WK Uhaul to anyone looking to store goods.
Mitch G | Overall ExperienceVery friendly staff. Quick to help.
Ramiza r | First ImpressionsKrissy (sorry if misspelt) was very good and very accommodating. She was friendly, and courteous, and very helpful. In today's society good customer service is hard to come by, so it needs to be recognized when it does happen. Employees like her are what makes this review "above average", the rest is just stuff. Thank you Krissy!
jeanette ( | First Impressionscharged for service that was not ordered
jiyoung j | Overall ExperienceMy storage experience was over a 10 month period. I had zero problems with the locker. Every time I checked on my belongings they were as I left them. Staff was helpful with the many questions I had regarding address changes, secure card use, and making sure my experience was smooth. I would use Uhaul storage in the future and will recommend Uhaul overall to everybody!
Tyler L | Overall ExperienceThank yoi
Vivian D | First ImpressionsThank You, Uhaul Storage in West Kelowna, so very much. In all my 60 years I have had many occations to use a storage company. This experience with you FAR outshines any other in my lifetime. When I arrived asking for a unit, you were courteous and friendly and so helpful. Your price is the best in town and I would come back to you even if I have to travel over the bridge!! Thank you so very much.
Monica I | Overall ExperienceThe west Kelowna branch is awesome. We would definitely do this again.
Sandra K | Overall ExperienceNo issues. Mine was temp storage and all went well.
ROY H | Overall ExperienceThe guy who I dealt with was absolutely fantastic! That's an employee who deserves a raise! He was so friendly and informative, professional, he smiled and was pleasant to deal with.
Darice F | First ImpressionsChristina was very nice,professional,helpfull.i will.rent again
agron r | Overall ExperienceStaff easy to work with, facility was clean and well lit.
Rowan S | Overall ExperienceYour software isn't great. It would be nice to.go online and make my payment anytime but because of the system it would only take it on the day due. Also your system was not always working. You desperately meed am upgrade
CATHY K | Overall ExperienceVery nice friendly and courteous nice experience.
robert g | First ImpressionsWe are happy with the storage, it helped a lot to us for our transition. Thanks!
maria g | First ImpressionsThank you very Much for helping me out my first Experience with U-Haul and relying to my Movers on my moving in and out of my Units. I was happy to hear that you provide Moving Services which I didn't know. Definitely will tell people I will meet in future here. Take care.
Rosalind F | Overall ExperienceThe staff especially Eyrn and Christina Wonderful staff will recommend to family and friends
Sherri G | Overall ExperienceStorage and storage upgrade handled quickly and efficiently. Truck rental to move goods looked after efficiently and professionally. Have and will continue to recommend.
Margo U | Overall ExperienceThe staff were all friendly and helpful. Unfortunately there were computer problems that caused the completion of the rental agreement to take quite some time. Additionally they were unable to get my access code working so they had to manually let me into the facility. I am hoping this is solved the next time I go.
eric T | First ImpressionsWest Kelowna. Wonderful. One lady in particular. Chrissy. I thi k
Brenda D | Overall ExperienceAll the staff were so kind and helpful, and I felt safe leaving my items there. I have used uhaul Westbank for all my moving needs and will definitely use them in the future!
Lacey B | Overall ExperienceStaff went the extra mile to supply an alternate van when the one I was supposed to have was not returned on time.
Joseph P | First ImpressionsGreat people and facilities, thanks so much!
brian w | Overall ExperienceWhy stairs? Ramps would have been easier to go up and down to get to unit, and would make it more wheelchair accessible.
amanda h | Overall ExperienceThe staff at this facility are so friendly and amazing
whitney l | Overall ExperienceVery good facility, neat and modern. Friendly and helpful staff.
David J | Overall ExperienceThe fella that helped us is amazing Chate! He is Very professional and quick. He was helping a lot of people with a lot of different things. We are very impressed with our unit. The motion lights are not working for where our unit is. Also the over head doors for where we drive in are not working.
Simone T | First ImpressionsAbove and beyond helpful.
Paula G | First ImpressionsThe staff were excellent, very friendly and knowledgeable. I would definitely recommend this storage facility.
Chris W | Overall ExperienceChrissy was amazing thank you for your help
kari-lynn m | First Impressionsgreat staff
vic m | Overall ExperienceLocal staff and management are outstanding, helpful, polite and knowledgeable. I have used U-Haul on many occasions, not just storage,. the only complaint is the reservation process as it is out dated and managed from somewhere else I'm assuming Texas. No local knowledge which makes the reservation process untenable with pickup of rentals sometimes hours away and inconvenient. British Columbia is 1.5 times larger than Texas. Kelowna to Merritt an hours drive and some have had to travel this distance to pickup trailers etc when they are available locally . I will continue to be a customer however will monitor the reservation process carefully.
Ken A | Overall Experiencegood place to store ypur belongings Staff were great and very helpful,, thank you all
Larry M | Overall ExperienceThe staff at this location always goes above and beyond. I had non stop issues with my uhaul truck rental and reservation and every time I went in they did their best to correct issues that they didn’t even cause, with less access to the information than the call Center. I am still having an issue with my rental return and the change of address drop of the day I picked up the U-Haul. Instead of treating me a number in the system and telling me that I signed the contract and I have no choice, they went and found me a drop off spot closer to my original reservation. I really think that the staff at that store deserves recognition for their customer service
Cynthia D | First ImpressionsLots of homeless or street type people hanging around loading bays looking to steal or get into the free pile. Need to hire a fulltime attendant in loading bays to prevent street people and unauthorized people from accessing units. Get rid of free pile it attracts street people. I didn't feel safe, constantly worried about people stealing my things while I am loading/unloading. Nice staff. Good prices.
Nathan R | Overall ExperienceBeyond Awesome Service. Love the friendly staff person who got me set up. She took care of everything. No stress. An awesome experience.
joanne s | First ImpressionsWe'll be back when the time comes when we need the storage.
roderick m | Overall ExperienceWhen the hours changed I was not impressed. If you have to swipe to get in ..you should have 24/7 access .
EDWARD & | Overall ExperienceI would like to say thank you to the staff and being helpful when I needed help they were there . As for the cleaning of the washrooms sometimes they were clean but most times very nasty. Gave them my cleaning card if they are in need of someone who is trustworthy reliable and we have a great eye for detail. Thank you again Georgia Turris Georgiaturris@gmail.com
Georgia T | Overall ExperienceIt is a very easy to book online which is great.
David W | First ImpressionsBoth staff members were very helpful, I didn’t get the track I reserved but I was happy with outcome. Thank You
sanae e | Overall ExperienceWould have liked the floor to have been mopped before we moved in. Otherwise our experience has been very positive so far.
KAREN S | First ImpressionsWorst experience ever!! June 6, 2022 I made a reservation for a 20' truck through an online deal with U-Haul. The deal was for 3 days and 700+ KMS with a 50% reduction if I returned the truck to the agreed upon location of Chilliwack. This also gave me a large exterior, ground level locker in West Kelowna to unload my truck at. The morning of pick up June 8th I received a call from U-Haul changing the parameters of the reservation. They told me the truck I had reserved was on a one way to Victoria and the only 20' truck they could give me had to be returned to Vancouver which is an additional 3 and a half hours drive plus extra mileage. When I went to pick up the truck I explained to them that I was not going to be able to return it to Vancouver. They were not at all receptive or accommodating. The only truck they had available was a 15' and this did not meet my requirements. They also tried to change the parameters of the agreement to a local rental with reduced mileage. I found this unacceptable because it was now a 2-day rental with limited mileage. They informed me that I would have to go back online and reserve a 15' since they were not willing to accommodate me which is what I did. Because of the smaller capacity, I am forced to rent another truck to fit the remainder of items that would've fit in a 20' truck that I originally booked. When I returned the truck to Chilliwack on June 10th, the woman behind the counter tried to tell me that the mileage was over and was going to charge me extra. Luckily I had taken a photo of the odometer reading at the start and the end to prove I was under. She also try to add a fuel surcharge saying there was less fuel in the truck than when I picked it up when in fact the truck was over fueled and I have pictures to prove it. The locker that was provided in West Kelowna did not meet what was agreed to, it was an internal locker half the size. So in the end every agreement and other reservation was thrown out the window. None of the requests or parameters of the reservation were met which has cost me money and time. This is absolutely the worst service and experience ever!! Reservation #12263103 Storage reservation #846072-00106358 Steve Mason
steve m | First ImpressionsI would have given it an excellent rating but there was some garbage scattered around.
Sandra K | First ImpressionsCrissy was very helpful and amazing to deal with.
Riley P | First ImpressionsThe staff and manager were awesome and so very help
Fae R | Overall ExperienceStaff was friendly and helpful
Robert P | Overall ExperienceFriendly staff and very helpful.
Raymond L | First ImpressionsHelpful front desk staff
gisele y | First Impressions7pm was a bit too early for no access to my storage unit
Ryan C | Overall ExperienceOur time using your facility has been truly helpful to us. Thank you for all you offer.
RON H | Overall Experienceactually, the lighting is a bit hit and miss. some on, some off, some on sensors. this was not a major issue. overall the lighting is fine. one thing i suggest is having a garbage bin for items that break in moving. i had to load a broken desk in my car and now have to dispose of it.
Christopher E | Overall Experiencecalm, friendly staff who took care of everyone's needs in a timely manner.
Michel M | First ImpressionsEvery thing was fine with me thank you very much.
Stanley B | Overall ExperienceThey made one mistake and I was compensated above and beyond I never asked for it even. I have so much confidence and appreciation for these guys.
Channelle S | First ImpressionsMy experience was a short three weeks needing storage in-between moves. When I dropped off the trailer I had to ask about the "free" one month storage as they were going to charge me from my reservation made separately online from my trailer reservation(trailer wasn't available from same location as storage). My personal lock purchased from uhaul years ago was being used on the unit (they still sell them). I wasn't told when I checked in for the unit that I needed to purchase a new uhaul lock, one that is harder to break into. A couple of days before leaving the unit I was forced to purchase the new lock, one that I will probably never use again. I only had one item in the unit that I couldn't fit in the trailer. Why I was able to go for almost two and a half weeks with a lock they don't recommend is beyond me. I guess anyway to make money when your unit is free for a month. I get the liability issues but I had insurance and I was leaving one item for two days. We were also not contacted regarding the whole storage unit going through a security upgrade so the access times were changed. I stood outside at 7pm at night, when I was told that I had access until 10pm and my card wouldn't work and no one could figure out why. I called the call centre and emailed the manager of the storage unit. Once I heard back from Ms. Love, by email there wasn't even an apology for not contacting us about the change in a access hours. There were no notes on the doors indicating this either, which would have been very helpful and saved me time in trying to figure out why. We've rented many trailers from this location and never had an issue, this just put us in a position of do we use them again due to constant lack of communication from staff. Disappointed all round.
Lynn F | Overall ExperienceThere was a significant leak in the roof above my storage unit causing my possessions to get soaked. Still waiting for someone from claims department to call me back with a follow-up action plan for my damaged items. Haven't even been offered a complimentary month/months of storage. Staff on site was very helpful in assessing the damage and helping relocate my undamaged belongings to another dry storage unit. I'm still optimistic that Uhaul will handle this issue professionally. Chris Laurie
Chris L | First Impressions👍
Kenneth T | First ImpressionsHello, Yes i moved in yesterday though there was some problem with the bank machine i was able to pay cash and get my new locker right away and hand in the old one. i put the lock and key on the counter as the attendant was really busy and everything went smoothly the units are clean and i even got a new couch from the recycling centre they have available for all of us to use. though it was kinda dirty its really great that they offer this because most people dont have a recycling place even though some people abuse it most of us dont abuse it so im thankful they allow it despite the few who try to ruin for all of us. very very deeply grateful and i know great karma will come for you guys to offer such a great and safe place to store our things.
Channelle S | First ImpressionsExtremely clean facility
kari m | First ImpressionsAmazing service, above and beyond all the time. Will highly recommend this location. I've rented twice here now and each time Staff is amazing, friendly, and always happy to help. Grateful for you all! Thank you so much for everything.
Elle N | Overall ExperienceRental unit not cleaned out and ready for use.
Steve B | First ImpressionsStaff are great but I had to wait about 70 min to unload my truck that took me about 20 min. The bays were full. One car was in there for about 3 hours while they looked for something in their locker. Those bays should be used for unloading and loading AFTER the clients find their things in their lockers.
CATHERINE G | First ImpressionsJust moving to Okanagan from the West coast and had a "culture shock" from my neighbors and the local branch (of a bank I have dealed with since 2006). But the staffs of the West Kelowna Uhaul have proved there are people in this area are kind and helpful. They made me feel people like me, an Asian woman with disabilities, is welcome here. They have one of the best customer service I have seen in my life. And I have been to many other places on earth. Thank you guy!
Danli P | Overall ExperienceThe gentleman that helped me with the paperwork was very helpful. He made everything feel so simple. I really appreciated his help.
Mary L | First Impressionsgreat storage facility, will use them again for sure
Cathy E | Overall ExperienceClean, well lit, nice to have the large carts to use. Would be nice if units had lights inside. Very dark.
Darryl S | Overall ExperienceGood experience overall. Truck rental process was fairly straightforward and I was even encouraged to take a pic of the dashboard to ensure there was no dispute over mileage or gas. The truck itself was clean and ran well, and was maintained. The drop off process after hours was simple and after the dust settled the price was very affordable as well. The staff were friendly and knowledgeable as well. When there were a few bumps in the road, the manager of my location made sure I left a very happy customer by quickly solving any minor issues that arose. For storage unit rentals: the building is always warm, clean and well lit, everywhere is camera'd and even my gf felt comfortable there alone at night. Again the staff are all very warm and helpful. Will definitely use uhaul for my future storage/moving needs.
shelby s | Overall ExperienceI never had any concern whatsoever about the security of my things. If I had questions, the staff were always very helpful, knowledgeable, and efficient. Quick to lend a hand if needed. I appreciated being able to have my things somewhere warm and secure. Thank you so much for a positive experience. I will use your service in the future if I need it. Heather Persall
Heather P | Overall ExperienceEverything was good 👍
terrence p | Overall ExperienceConsidering I had put everything of value that I owned in my storage units to keep them safe so I wouldn’t have to worry about them going missing and the day after I paid 600 to get caught up cause I didn’t want to lose everything I owned that either had sentimental or $$ value ( heavily on the $$ side) and the same night someone stole everything of value, leaving my packed full unit only 1/8 full when it was packed floor to ceiling from the back to the front. I am very very very unhappy with the staff the security and the whole company and would only recommend people to NOT USE your facilities unless they want to lose everything they own like I did. I easily had well over 100 thousand spent on just my tool collection in fact it was well over that and that’s just my tools I had many other expensive belongings there as well. The staff member who I spoke to when I found my unit empty the next afternoon after I was there as it closed the night before and had everything still in it. He said he would find out who it was and let me know before I was gone and before his shift ended but when the cops showe$ up he said his shift was up and his co worker would continue looking thruthe videos and he left promptly at 745. I left after the cops gave me my file number. Then when I came back the next day to see what they found his co worker said he wasn’t sure what I was talking about and the guy I was dealing with hadn’t said anything to him about it. Then a month or so later the weekend manager of sorts sent me an email saying my account was overdue and I owed for the 2 large units I rented originally which I had emptied the first one when I got caught up and then I switched out of the large one after it was robbed to a smaller one which she was apparently not informed of me cleaning out either or my unit being robbed or the unit I switched into after cause I only needed one of your smalllest ones. And when she asked who I spoke to after I found my unit was broken into I gave a description and she then said he was a bad boy for that and not to worry cause she was going to smack him on his pee pee when she seen him next. This was when I had had enough and said wow that is just awesome and not surprising this would be a reaction to my situation considering what a joke the who experience was and I was glad she found my loss of everything I had been collecting since childhood and everything of value I had put there so it would be safe and what happened. It got stolen from there. I still haven’t filed a claim cause I have been too upset to bother trying to and plus the 10000 u guys cover with insurance couldn’t come close to covering the loss I incurred while I had my things there so it too seems like a joke or a slap in the face at least. Sincerely upset and extremely dissapointed…. Juna Lang 1-250-801-8145
Juna L | Overall ExperienceThanks for being so accommodating.
Darryl S | First ImpressionsSome staff were helpful, others were not. Tires on cube van could not get up my driveway. I had to get a neighbor to help me both times even after shoveling and putting ice melt on my driveway. My neighbor had to tow me out twice. When we arrived in the morning there was only one employee who was working so hard by himself. The time teying to get up my driveway which not steep took too long and lost time. I did get a refund and the staff was understandable. Do your vehicles have to pass a commercial vehicle inspection?
cathy w | First ImpressionsThe agent was very knowledgeable and extremely pleasant and helpful.
Karen K | First ImpressionsI had to move my daughter out of her place due to an emergency, and it was very stressful. The staff at the West Kelowna location were exceptionally helpful. I cannot thank them enough. The day I moved the stuff to the storage lock-up, it became clear I would not get finished before close, as I was on my own. I did not get the name of the male employee who helpfully provided me with a larger locker for overnight so I could just throw the rest of the furniture in until the next day. Upon the next day, I decided to trade up to the larger locker from the smaller one.. Chrissy is a real star. I had many interactions with her, and all were positive.
Ellen M | First ImpressionsGreat experience no issues easy to switch over do my payments and appreciated the payment reminders. Would totally use uhaul storage again.
amy s | Overall ExperienceChristiana at the west Kelowna location was incredibly helpful and friendly. I can’t say enough good things about her. She was very busy, but never made me feel rushed or as though I was an inconvenience to her. She is a real star.
ellen m | First ImpressionsDidn't appreciate the transient population hanging outside of the entrance points. Would have been nice to see things cleaned up inside better, had a unit near mine have a water leak causing all sorts of rubbish and filth blocking my unit for a period of time. Would have been nice to be notified of such an issue.
Wilson E | Overall ExperienceMatt went far above and beyond what was expected. Couldn’t be more impressed!
GERHARD W | First ImpressionsStorage unit was exactly what we needed. Clean, well maintained and secure. My only comment is there was no light inside the storage unit itself.
Darlene M | Overall ExperienceMy unit was broken into after I had phoned and reported my key missing and even though I had insurance on the unit they would not do anything to help me because I owed 65$ I was unable to pay at the time. Horrible service .
saige H | Overall ExperienceEveryone was so kind, friendly and helpful. The courtesy carts were also extremely handy. The security procedures of the facility were also very comforting.
Darlene M | First ImpressionsGood friendly service thanks Crissy
marty s | First ImpressionsStaff at the West Kelowna Uhaul went above and beyond for me after I made a mistake on my storage needs. Outstanding customer service!!
Alexandra G | Overall ExperienceWhen we arrived we realized we did not have a large enough storage compartment for our belongings. I asked the young fellow inside if there was any other compartments available near ours. With no problem he located a locker just 1 compartment away. It was great and very convenient.
Wayne S | First ImpressionsThis place is amazingly clean and very well lit. The staff are super polite and friendly from the front office to the folks helping with the tidyness, everyone was helpful and seemed quite happy to work there. Unit was easily accessible. Will definitely use them again.
larry b | Overall ExperienceSo far so good .. Some of the junior staff were not knowledgeable but understandable.
Tuscan S | First ImpressionsThank you to your helpful staff! Chrissy was amazing in west Kelowna and Len was also very helpful.
monique d | First ImpressionsExcellent customer service:)very clean and reasonable prices!
ROBIN L | Overall ExperienceVery good
Larry M | First ImpressionsAn employee allowed somebody access to my storage locker, the employee cut off my lock amd allowed the person, not listed on the account as my name is the only one on the account, allowed them to remove the items from the locker. The fact that an employee cut a lock off a locker for a person who is not named on the account, did not have a key or an access card, is absolutely mind blowing. I have opened a police file regarding this matter, aswell as forwarded all relative info to my lawyer. I will never recommend this business to anyone.
greg s | Overall ExperienceThe U-Haul front counter reps were excellent to deal with and very hassle free. I was not a fan of my mobile pickup after being told I had to go to Coquitlam and half of the process was broken on the mobile check in page...but the staff at the West Kelowna location definitely made up for it with how awesome they were.
Brenden B | First ImpressionsAshly at the Westbank U-Haul storage facility was professional and extremely helpful. She provided service that was above and beyond her responsibilities. Thankyou very much for all your help and we wouldn't hesitate to recommend your facility and service. Thanks again. Cliff
Cliff S | Overall ExperienceI will be back to use again
Steve S | Overall ExperienceAwsome people and facilities
emile p | Overall ExperienceGreat staff
carmen f | Overall ExperienceThe facility in West Bank Kelowna, has the majority of the storage rooms above ground level and the only way to access them is through stairs. It makes it very difficult to use them when storing have and/or large items. A kind if lift table would be very helpful if installed in one of the two accesses. Thank you
LUCA S | First ImpressionsGreat work all around
Chad G | First Impressionsfriendly stuff and lots of room.thanks
Boris M | Overall ExperienceThe business part and convenience , price, staff, hours , customer service , all top notch except my problem has not been solved yet as I had my cart taken away while organising my locker and I had items on my cart. I have called and made an inquiry. I was told 72 hours response but no returned email. Please contact me to know what's going on with my stolen items because insurance is part of the cost
JESSICA H | First ImpressionsVery clean. Staff are efficient, helpful and accommodating and friendly
lynda P | First ImpressionsThank you for all your assistance, I appreciate your kindness and helpful support.
Elle N | First ImpressionsStaff couldn’t have been nicer or more helpful.
Vera K | First ImpressionsThe manager of this facility... Ashley Love is rude, unprofessional and very flippant. Instead of being helpful I received no call backs at all. I couldn't contact anyone by phone there actually. I called UHaul head office and made a formal complaint after my concerns were dealt with in a 3 minute conversation with someone from head office but Ashley drew things out for almost a month with zero support and help for the situation I am in presently. I would never recommend this facility amd uhaul should seriously do an audit on their staff in West Kelowna.
Jennifer M | Overall ExperienceExcellent service given each time we were in, whether to purchase items, rent trucks (twice) or needing clarity on an inquiry. Will come back to uhaul if storage is required again or if a vehicle is required. Thanks so much. Roman 😎
ROMAN S | Overall ExperienceThe fact that there is no elevator or stair dollies to use the upper storage facility in the Westbank U - Haul is quite frustrating. It is unclear to me that you would open a facility with an upper floor with no convenient access to use the storage lockers. It is also a shame that to use the lower floors it is quite expensive. I feel that I will shop around to find a storage facility that has better pricing and is more convenient to use.
Ryan S | First ImpressionsThe young man who helped me was SO polite and informative! My only concern is that the lights in the storage unit go out after awhile and I have to leave my unit to go motion activate them again. Is it possible to put the sensors in the middle as well, for those of us not on the end close to the sensor?
Sara N | First ImpressionsThe lady who helped us was friendly and helpful.
darci o | First ImpressionsMy storage area was not clean. I don't know if the hallway tile is stained but it didn't look very clean.
Lorna O | First ImpressionsThank you
Boris M | First ImpressionsThis place is awesome.
ROBERT R | Overall ExperienceOne of the storage units LEAKED water on my boxes. Therefore I had to pay for the inconvenience of opening each box and removing the goods to another dry box for storage. I think U-Haul should have offered to recompensate me for the extra expense and until they do, I will tell my story to anyone who asks how my U-Haul experience was with U-Haul in West Bank B.C. On. Old Okanagan Hwy. Regards….Doris Ritchey
Doris R | Overall ExperienceVery helpful and friendly
Cole P | First ImpressionsWe upgraded to a larger locker. The staff were very knowledgeable, friendly and had our new locker contract done very quickly. Thank you!
Donna B | First ImpressionsExcellent customer service staff, very well maintained and impressive storage facilities in West Kelowna
Elizabeth C | Overall ExperienceWould be nice for the access hours to be later is all.
Jason H | First ImpressionsAwesome service
Laila B | First ImpressionsExcellent security. I received a message if my storage door was open. Excellent customer service person. Changed the reservation storage unit to one that was my preferred choice and now currently available. A wide range of storage is available.
James I | First ImpressionsThe service was far above average. Very friendly and helpful. The storage unit and the warehouse both needed to be cleaned. There was all kinds of stuff left by presumably people who have storage there (underwear, dog food etc). That clean up should be done on the daily
Audra B | First ImpressionsClean location easy access to lockers
GARETH R | First ImpressionsStaff were excellent facilities were clean.
Roy L | First ImpressionsMy only complaint is that the inside storage lockers aren’t available past seven or not accessible
Jan M | First ImpressionsEverything was great! The staff were awesome, it was very convenient, everything was clean. I had no idea about what size storage I would need and staff totally helped me!
Jennifer G | First ImpressionsSuch great service by the front desk lady. Thank you from Christina
Canadian A | First ImpressionsThe young man that helped me was on by himself. He had 3 things going on at once and was amazing at his at his job.
Mitch G | First ImpressionsFriendly, knowledgeable & courteous staff. Excellent environment.. Good to know our items are stored under ideal conditions. 😎
ROMAN S | First ImpressionsStaff were so friendly and helpful.
Robert l | First ImpressionsWe really enjoyed the air conditioning as we unloaded and loaded. Everything went smoothly and we would definitely recommend Uhaul. Thank you.
peter b | Overall ExperienceThe Female staff were what I consider rude, making me feel like I wasn't a paying customer. I certainly didn't feel valued as a client and was judged unfairly because a friend of mine whom was on the property with me had previously caused some issues for them. Regardless I was put on a probation type of contract which I was only able to access my unit with someone opening the main door for me. While being treated like I was the one whom did something wrong. I would never recommend this location to anyone. Thank you for Reading this.
kim c | Overall ExperienceThanks for the great service!
Tom C | Overall ExperienceThe girl who helped me was great. Very friendly, knowledgeable and easy to deal with.
Jesse C | First ImpressionsI have experienced exceptional service. Extremely professional yet cheerful. Thank you for that.
Dirk W | First ImpressionsVery unhappy that i paid my bill a couple of days before I closed account and I don't get a refund..How does it feel to work for a company that has a policy in place that is basically theft.
John M | Overall ExperienceImpressed with the customer service and help that the staff provided. Would use again and recommend.
Aaron L | First ImpressionsThis is not a fair review as I did not move in - I received an urgent telephone call and had to empty my Unit into another unit as roof was leaking and water was coming. Christy did her best to help.
barbara q | First ImpressionsAfter being charged 1 months fee for just 3 days into the month I lost all faith in UHaul. Because it’s a company policy I’m extremely disappointed in UHaul but I have to give huge pluses to the manager and staff at the Westbank store to making this right for me. I give the team there the highest rating but I can’t for UHaul for this company policy, it’s another form of stealing as far as I’m concerned
Mark M | Overall ExperienceStaff is amazing!
Elizabeth C | First ImpressionsGot locked out
Mohammad R | First ImpressionsNot knowing the size of storage unit when speaking to uhaul rep when booking, it unfortunately was not suitable when I arrived. The uhaul rep at location was extremely helpful and took us to different units until we found a suitable unit.
CAROL B | First ImpressionsLike the drive up out door storage
Jamie F | First ImpressionsThe staff at this facility are super friendly and very knowledgeable. Also they are super efficient.
CECILE V | First ImpressionsFailure to warn about automatic door closures resulted in a very unsatisfactory experience trying to back in to the unloading bays. While I may rent from U-haul again I will not recommend this location.
Bob W | First ImpressionsI did recommend UHaul to my daughter and she used your company for her move and was impressed with your facility and staff.
brunhild b | Overall ExperienceLove the alarm system feature
Marlene W | First ImpressionsVery happy with the sevice provided by the staff. Happy to recommend UHaul.
Richard H | Overall ExperienceEverything was good, however I did not take the unit as it was too far from the loading doors.
Gary D | Overall ExperienceMy wife and I were impressed with the way the staff member 'checked-in' to our storage facility. Very friendly and would certainly keep using U-Haul!
dean s | First ImpressionsGreat experience, highly recommend
LeeAnna B | First ImpressionsThe indoor units are small and impractical and to not have an elevator or ramp to get to the second floor is a very unfortunate oversight on the feasibility of a well rounded facility.
Mike M | Overall ExperienceThe employee underestimated the size I’d need so furniture was jammed into the locker and caused damage to some items
maureen s | Overall ExperienceVery happy with everything so far.
Robert W | First ImpressionsWe were very pleased with all aspects of renting the storage unit, and would recommend UHaul storage to anyone needing a temporary space to store their belongings.
Bonnie P | Overall ExperienceEveryone was great in Kamloops and West Kelowna except Paula in Kamloops was not friendly at all
Debbie P | Overall ExperienceFriendly and helpful staff.
Mathew O | First ImpressionsThank you for making our rental so easy!
donna b | First ImpressionsFriendly Staff! The units I got are ok no leeks and I hope it stays that way. The bathroom need to be cleaned more regular. The snow plow truck shouldn't be inside all day! It takes up a spot of valuable room. Ps you guy need more cart but not the mattress ones
Stewart A | First ImpressionsAbsolutely pathetically horrible . I will never use uhaul again . I was treated as if I was a crook , this is by far the worst company I’ve ever dealt with in my life
dustin s | First ImpressionsStaff was great. From the reservation to the check in. Easy fast and affordable. Clean units and easy loading.
marios G | First ImpressionsClean, easily accessible, wonderful staff who are knowledgeable & always prepared to assist if needed. I strongly recommend Westbank U-Haul. Thanks to all the staff my precious belongs were safe & accessible to me throughout the year.
jenny j | Overall ExperienceThank you for making it easy
Toni B | Overall ExperienceThe “gentleman” at the front was extremely kind, he went above and beyond my expectations. Moving sucks, and he made my day so much better! I would definitely recommend!
carmen f | First ImpressionsWhile renting a truck on line, I continued to read about all the amenities. I was later offered a storage unit for 1 month free. I took the offer as I was needing storage anyway.
Tamarra K | First ImpressionsVery helpful. Fast process getting set up
alex h | First ImpressionsI had issues with the truck, I rented in langley, but staff in Kelowna were helpful and tried to assist us
Andrew L | First ImpressionsGreat service; helpful and friendly. Thank you.
Kenneth F | First ImpressionsI found the staff at West Kelowna u haul extremely helpful and service was fast. The only downside was often a couple bay doors were out of service at once so you were either waiting or hauling your stuff from the parking lot in.
Jill D | Overall ExperienceWe certainly locked our car between loads. Majority did not wear masks. Garbage was overflowing and disturbing. The floor was filthy. There was hair and fingernails stuck to the floor with smashed food and sticky liquid. We saw acetalyne tanks being loaded. 3 of the garages were closed for a week. We were alone there and only one cart was available. The items left by others is a great idea. Perhaps permanent shelving with a sign would be an improvement? When we head a question the office area was always busy with only one person working.
Clint D | Overall ExperienceThe rep that day when I went to offload and hand in the truck was a female and she was not too helpful in her explanation and showing me when I told her I did not understood. I had to call a male who was working to help me and he was very helpful and kind to me.
Ann-Marie D | First ImpressionsOn two occasions, a worker named Tao had very poor customer service skills. She was intentionally unhelpful, abrupt, wouldn't listen, and rude. And she wouldn't accept my answer or explanation for what she was accusing me of. Due to her customer service, I will not give UHAUL in West Kelowna my business anymore nor would I recommend them.
Rodney H | Overall ExperienceI had seen things on the news about West Kelowna Uhaul. Some kind of standoff I was worried about going to my storage unit. I had seen a man that may have slept in his car outside the uhaul. I just didn't like how dirty the bathroom was and thank goodness I didn't always have to utilise the facilities. The staff seemed for knowledgeable about they're jobs and worked as efficiently as possible. That was great.
Janice T | Overall ExperienceWe didn’t receive the summary in the email as there was no attachment “below “. Just a minor oversight I am sure. Everything else was fine in my experience with U-Haul storage lockers so far. It’s a very clean place and the staff is great.
Darryl O | First ImpressionsThe facility could use a few more larger carts to carry oversize items. We liked that they have used boxes in the front area that people can take for packing.
Don&janet M | Overall ExperienceLighting problems with in the building hard to see anything without a flash light, hard to get into my unit when i needed to. lots of garbage laying around from abandoned units or left behind from move outs.
Ron B | Overall ExperienceCheck in took a very long time and prices did not match the website but were higher (I wrote them down). The 1st key card never worked. We returned with our storage items and couldn't get in. They gave us a new access card, then 2 door-bay garage doors were broken so we had to drive out again as the number 1 and 2 doors either didn't lift or close. We are seniors so asked for a close by locker. The locker they gave us was very very far from the entrance. Despite all this, staff were friendly and apologized for the hassles and gave us a lock for our trouble.
Don&janet M | First ImpressionsTotally satisfied with the location except for not being able to reach anyone on the phone, ever. I called at least a half dozen times over the term of my rental and waited up to half an hour with no response. I understand they may be busy but there should at least be an option to leave a message or get a call back.
VERN K | Overall Experiencevery good to work with. But there needs to be more communication between the call in lines and the actual storage facility
craig s | First ImpressionsSatisfied and well treated by staff. BIG negative last minute surprises finding out that I can ONLY use a certain lock ($9.95) on the storage unit, and that storage units have limited hours for access. Not good!
glen p | First ImpressionsHi: I really was impressed with your business, you’ve exceeded well over above on helping and accommodating my needs and I appreciate this very much. Yes I will definitely tell people family and friends on your warm well organized business. All the best to you in the future. If I need more storage after I’ve reorganized my apartment I will be knocking on your door again. Thank you for everything from Donna Robins
Donna R | Overall Experience3 of the 5 bay doors are NOT working. We had a ‘lady’ steal a mattress inside the loading area, the blonde front desk lady looked through the footage but would not comment or help, we had to block the bay door, call the police to get the local drug addict (the policeman’s words and her name is Megan) to review tape and ultimately return the mattress.
SHeryl h | First ImpressionsI ordered a 15 foot truck and at the day before I went to Kelowna to get my stuff u sent me an email which I didn’t check until later in the day due being busy. They gave me 26 foot and for the same price and said the fuel consumption would be the same. It wasn’t I spent 200 plus on fuel. Also I was so scared driving that big truck coming to Vancouver. I’m not impressed at all!! I feel that I should be reimbursed some of the money for the fuel if I don’t I will not use your services again and will not recommend anyone using your company. I have used your services several times and your service where pretty good except when I ordered a trailer it was to be picked up in New Westminster and the very day Went to pick it up the office had no trailer so we had to call uhaul to find out we had to go all the way to North Vancouver to pick it up. I was on time schedule and had to be out of my place by noon so that happen. However u did compensate us. The reservation was under Melissa McDonald and William Curry. We also used your services for a storage unit in Kelowna and rented a box trailer. The service for those things was excellent.
Melissa M | Overall ExperienceI reported several times over last year to staff and managers that there were people living in the lockers to no avail. Only when lockers were broken into as advertised on castanet news feed ,then Uhaul decided to let customers Manager Matt Geisbrect talked to me with alot alot disrespect about problems at Uhaul.
randall w | Overall ExperienceVery accommodating staff.
Maria F | Overall ExperienceGreat staff
russel b | First ImpressionsThe facility was filthy and there were always bay doors broken. The loading area is always full of garbage, the parking lot is chaotic and the facility feels very run down even though it’s only been open a few years.
whitney l | Overall ExperiencePhoned these people three time and explained that we were moving our house furniture to this storage. After driving from Abbotsford to Kelowna we found that the storage was on second floor and no ware near our truck. It was a night mare. I had to stand in the parking lot and find a new place to store our furniture. Thank god budget storage was able to help us out with proper storage for a truck full of furniture. We were so appointed with U-Haul. I would never recommend this place to anyone. Staff (two guys) were over whelmed. The frustration U-Haul caused me and my family is why Im giving this feed back.
antony c | First ImpressionsMoved our house hold from Vancouver to Kelowna only to find this storage was a complete screw up. No large units on ground floor as requested. Line up out the door with one staff member trying to help Complete let down after calling a number of time. Had to call Budget storage to get what we thought we would get here. Sooooo frustrating.
antony c | Overall ExperienceThe crew at the unit were above amazing and helped us greatly get through personal circumstances during a difficult time. I did have problems with someone breaking into one of my units and crazy gluing the lock on another one of my units but the staff were very quick to react and help with the situation and nothing was missing. Overall would highly recommend, things happen some of the time that are beyond our control and very happy with Matt and the team at this location.
Morpheus G | Overall ExperienceThe manager Matt was disrespectful and threatening
kory h | Overall ExperienceProcessing of rental was a bit too long and no seats available for customers waiting. Resting benches in loading and unloading bays would be appreciated for tired people unloading or loading. Thanks.
Jerome C | First ImpressionsU-Haul you have some good staff at this location but U-Haul as a company is so substantially run from your H.O. I find it refreshing that a company so large can be run by so many incompetent people. I'll never be without a job no matter what degree of a mental illness the challenge I may ever end up having. The amount of times I've called and hours I've spent waiting to talk to somebody is ridiculous but you guys are very good with the emails for payment and contacting my own family across the country because you've made a clerical error for my payments that's pretty clever you guys suck I would never use you again or recommend you to anybody. Have you ever heard of Raving fans or hub much faster bad news travels and good don't count me as a raving fan understand things happen and you got to deal with them how you deal with them makes all the difference in the world you guys don't deal well with it
peter l | Overall ExperienceMultiple times there were transient people inside and outside the facility.. did not feel safe in the Uhaul building. This was not always the case but since the beginning of 2020 I felt it was not a safe environment. Quite often the large loading doors were left open with no one around. Anyone can then walk in! Staff was always friendly!
donald s | Overall ExperienceI was very disappointed that I rented a van to move and was charged for 2 days and 2 days insurance when we had it back in time. The reason we were charged for the extra day was only because we had to wait in line, then fill out paperwork to get a storage unit, then put the remainder of our move stuff in the storage unit. I wondered why we were charged $140 then upon leaving noticed that I was charged for an extra day and another day of insurance as the truck sat in your loading dock and parking lot. Very disappointing to say the least.
peter c | First ImpressionsMoving our belongings in was seamless and simple. We rented an upper 5x5. Would definitely recommend the space but is very helpful to have another person with you as you use a flight of stairs to access.
Patricia N | First ImpressionsOur issue was that the garage doors never stayed closed. This made having to use a passcard almost a moot point. Any person could gain access to the facility, hide in a back corner and then stay after hours. I imagine this is how the homeless people got in there last week. I also think that the floors could be cleaned once in a while. It's pretty dirty and with the current crisis happening, it would help a person feel more comfortable. Staff are always great at this location. I do think they're understaffed during busy times given the size of the facility and location for trucks/trailers.
Mark B | Overall ExperienceHorrible
EILA Q | First ImpressionsI would recommend it to a man not to a woman, your location because of all the homeless scary looking customers that are spread out on the floors in the aisles inside the rental units. Perhaps I was there at a bad time but I did not feel safe, and I did not feel safe leaving my vehicle even though it was inside.
peter l | First Impressionsall good !
Jerzy N | First ImpressionsThank you for your professionalism kindness politeness, from Donna Robins
Donna R | First ImpressionsI have used your storage units twice in 2 years.. this last time I was vacating the bays were dirty and full of junk.. police were there charging homeless people with drug possession and living in there cars with no plates. They were parked across from the bays. 2 men loading up many dirt bikes and parts who were approached by police regarding ? Stolen property and drugs. I was scared I might get robbed so hurried to leave. There was a homeless girl with all her clothes spread out and she looked like she needed a fix. I expresssd my concerns to both the men working there. Also the trolleys were filthy and I couldn’t put couchens on them as they looked like coke was spilled all over.. all the trolleys were like that. I was disappointed with the place..
Melanie M | Overall ExperienceAt times the loading bays had a Blue truck parked day after day with their dog roaming loose with their garbage strewn all around this truck. Looked like this person was homeless and living in the bay. Also the washroom inside was very dirty as well the floors in the hallway of the storage units were very dirty. Currently I would not recommend this business as it stands.
barbara a | Overall ExperienceI always found staff members were very polite and helpful and I can only say good things about them. However, it was very dark in the aisle where my locker (1923) was located. We asked staff to turn on the overhead lights, and were told they were on and were activated by motion sensors. However, only about one long bank of lights was on for every five-six banks of lights, and our locker was halfway between the two illuminated banks of lights. Also, it looks like someone had been running a bike repair shop out of one locker and had spray painted the bikes in the hallways leading to our locker - lots of evidence of spray paint on the floors making it look very dirty. Normally, the facility is quite clean, but on the day we last visited, March 28, the lobby into the storage area was overflowing with junk that people had abandoned. Perhaps there was a staff shortage due to the coronavirus. When we first rented the locker in October 2019 we were very impressed with the site, but as the months went by I started fearing for my safety when I visited late at night or early in the morning because it appeared that people were living in some of the lockers and they were quite scary.
Jill N | Overall ExperienceWent in on friday and got a storage unit the lady who helped me was very new and had to get another associate to help with each step. Which would have been fine given the other associate didn't leave after each step. If she was that new someone should have been there or stayed with her to help her/me. Took over 30 min to finally get my storage unit. The other thing that was very disappointing was the lack of social distancing and cleanliness customers lining up in two lines side by side two associates working less then 6ft. Apart. Then when you got in the storage unit even worse instead of making people park in every second bay so people could keep there social distances they were letting every one use every day parking side by side less then 6ft apart then the carts were being used by several people with nothing around to even clean the carts and none even cleaning the carts. Even one time we came in there was a homeless person inside the supposedly locked bay rummaging thru stuff and touching everything. Very disappointed with the social distancing efforts made and general sanitation with this store given the times we are in.
Ryan D | First ImpressionsWas the location clean? No not really.. staff is off due to virus leaves.. thats fine. The local staff are great.. BUT,... I called the number for the location i was redirected to Connecticut and spoke with a young lady who has no idea where I am.. Mispronounced badly the city i live in and the street this location is on...Typically these things dont bother me, but seriously this woman is ignorant.I took it as an insult but honestly as a Canadian i expect nothing less from a US firm... embarrassing. Time for location of office and access are now a bit more limited. I understand and it does not bother me.. however this location will HAVE to remain open somehow as life does go on for others.
craig m | First ImpressionsMathew was awesome. He was friendly explained everything about the facility and showed us our locker.
john P | First ImpressionsSam was very helpful
Diana T | First ImpressionsThe facility was very nice and the staff were very helpful
Cameron K | First Impressionsnone
Ron B | First ImpressionsWonderful service. Many thanks.
Lesley V | Overall ExperienceGreat place to store your stuff
Jane M | Overall ExperienceErin was very helpful and a pleasure to deal with !!
terrence p | First ImpressionsI would definitely use this facility again
Robert P | Overall ExperienceI was disappointed that you didn’t offer pro rated cancellation rates and I was also unnerved and upset that you allow dogs ( police dogs ) in the facility I am highly allergic
larry c | Overall ExperienceIt was nice for the lady to give me a lock since i didn't have one at the time, and she was very nice, easy to talk to she is awesome made me feel welcomed.
TESSIE A | Overall ExperienceGreat place. Great staff.
LANE b | Overall ExperienceMatt was awesome at explaining the different size lock-ups. The security system etc etc. Put my first load into my space this am and it was easy and controlled.
kay a | First ImpressionsI didnt have a lock and they were nice enough to give an extra one. I was in a rush so that was awesome
TESSIE A | First ImpressionsGreat facility... all indoors and heated...
Bradley S | First ImpressionsThe staff was very friendly and very helpful. The storage facility was excellent. The best U-Haul storage building I have been in. Thank you.
brenda s | First ImpressionsThe customer service was excellent and they went above to help me with allowing access after hours as I was delayed in my move. Everybody was friendly and helpful. Clean trucks and storage facility !!
Carrie W | First ImpressionsExcellent staff and service
Nicole P | Overall ExperienceI liked the easy access and the hours open. The loading bays are used by many people it was great to see them get organized and cleaned up. Thanks Bruce
Clarence B | Overall ExperienceYou need more help during busy hours Each time i have come and needed to ask something it was at least 15 20 minutes if someone was being checked in or out
Craig B | Overall ExperienceGreat staff in West Kelowna
greg m | Overall ExperienceCertainly use again if looking for a storage facility in that area.
brad h | Overall ExperienceThe staff at uhaul West Kelowna were very well organized, friendly and went out of their way to be helpful. I would recommend this location highly.
Norman B | Overall ExperienceYou cut the size of my door in half, you allowed thieves to break into my locker and cause 800$ dollars damage and theft,you refused to pay for it you turned the lights down your the worst !!!
Raymond D | Overall ExperienceCustomer service was excellent , prompt, courteous,& efficient. The facility very clean. I will definitely use U haul again & recommend to my friends.
MARINA R | First ImpressionsReally expensive, but very nice facility. Love the Zellers tribute.
Olivia W | Overall ExperienceVery helpful and accomedating
David H | Overall ExperienceMatt and his staff were exceptional and always went above and beyond to assist me during the time I had my lockers. I was always greeted by name and with a smile, keep up the great work Matt. Wanda
Wanda O | Overall ExperienceThe only thing lacking was a washroom for convenience. Maybe in the future.
Allison H | Overall ExperienceStaff were very helpful. I received great customer service.
Leanne P | Overall ExperienceVery helpful and accomodating, will recommend to friends and family.😇😇😇
fred l | First ImpressionsVery quick and professional
VIVIAN N | First ImpressionsYour west kelowna uhaul storage is excellent.
Gordon W | Overall Experience1 month ago I called waited onhold for 20min to cancel my unit. Today I had a bs email saying I was overdue and had to pay my bill and a$15 charge. So I got to waste my time and call in again. 🖕
Jonathan M | Overall ExperienceExcellent service. Helpful, professional staff. If you need storage this is the place to go.
barbara q | Overall ExperienceService was great. Only suggestion is that they post better instructions on how to access the storage. Instructions were not very clear, and I had to call security for assistance the 1st time.
Cheryl L | Overall ExperienceConvenient, clean, friendly, fantastic loading bay system, would use again and recommend to friends and family!
gary d | Overall ExperienceThe staff at the uhaul in West Kelowna is amazing, best service ever!!!
Carlos N | First ImpressionsSuper helpful staff. Very clean and organized storage area
Michael J | First ImpressionsMathew was very good to deal with. A good manager.
fred m | First ImpressionsI really liked the set-up. Staff very friendly. Wish there were 10 by20 lockers.
Jordie B | Overall ExperienceManager very good service
andrew m | First ImpressionsVery fast and great service, staff very pleasant and welcoming, help find what you need and take pride in their work.
Andre B | First ImpressionsNice building and the staff was excellent.
John C | First ImpressionsEverything was great except one thing. It takes way to long to get to speak to an actual person. Waiting 15 minutes everytime you phone is totally unacceptable.
Cory A | First ImpressionsThis Uhaul moving and storage is the most professional and customer friendly uhaul I have ever used or stored with from Ontario to BC ! You have a big peace of mind storing your possession with them
maya l | First ImpressionsThe staff I dealt with both incoming and outgoing were exceptionally lovely to deal with. Very friendly, helpful, accomodating and kind. This kind of service is so very hard to find and too bad noroom
Deb e | Overall ExperienceGreat
Peter H | Overall ExperienceGreat staff...thank you.
larry b | Overall ExperienceThe staff here are great. They are very friendly and accommodating. I have always had an enjoyable experience here
Travis B | Overall ExperienceDifferent rental broke so, Uhaul was able to get us an equal size truck which also included 30 days storage. For us this was a much better option. Staff were excellent from start to finish.
Peter H | First ImpressionsNever again what a joke. Its so much cheeper & budget storage pay for 3 months and get 2 months free storage! U haul turns the lights off every 20 min and locks you out with at 8pm? Wow. I HATE UHAUL
Paul Y | Overall ExperienceGreat friendly service
Nicole P | First ImpressionsIt's always about staff and this staff was great. Thank you.
rick m | First ImpressionsAssistance and service outstanding... Staff did not hesitate to help when assistance was requested.. James J..
James J | First ImpressionsVery friendly staff. And very clean.
Joanne C | Overall ExperienceGreat facility. I would use it again in a heartbeat!!
deborah t | Overall ExperienceWe met a lot of issues through the whole process of our experience with uhaul. Double charged, broken trailer lights, and lied to about where to return the trailer...would not recommend
Shanice P | Overall ExperienceEasy and well organized.
Ken S | First ImpressionsWould be nice to have a ramp or type of lifting device for taking heavy items in or out of a pickup if your by yourself.
Kerry N | Overall Experienceworst experience of my life. Accused of a criminal offence and denied access to my belongings. humiliated publicly. Cleared of any wrong doing by law enforcement. No apology by UHaul, very unprofessi
Cody D | Overall ExperienceIf storage needed again,will be back.
gord h | Overall ExperienceEveryone was so HELPFUL and friendly. The manager is extremely helpful and nice. If I needed another moving company I will definitely go back to West Kelowna. Thanks to all staff !!!
Josephine E | Overall ExperienceHad good service at both ends ,Indio,CA and here in West Kelowna. We did have to vacuumed the dog hair out df the truck when we picked it up and wipe down the inside,Wiper on drivers side was not good
bernard s | First ImpressionsI would use Uhaul again for storage
jayne m | Overall ExperienceNice place, good friendly staff.
Nathan R | First ImpressionsMatt the manager, Erin & Noah have all provided us unbelievable service. They went above and beyond and we will definitely remain their customers moving forward. Great customer service!
Saul G | First Impressionsevery time I was at my unite the lighting would turn off which made it hard for me to see going through boxes was very disappointed. other than that I was pleased with the facility.
Linda C | Overall ExperienceGreat customer service!!
greg m | First ImpressionsFriendly exelent
daniel G | First ImpressionsIf there were large high ceiling storage units available -- I'd still be a customer.
Kevin F | Overall ExperienceWhat a great experience...the staff were fabulous, well organized heated lockers. I felt my items were in a SAFE facility. I would highly recommend the UHAUL in West Kelowna.
Louise L | Overall ExperienceThe customer service was fast, they had me in, signed up an out a there. I have had to use storage now an again as I live in a condo. I would definitely recommend your company. Thanx
tina k | First ImpressionsHad great help from a lady and a young man, i’m grateful for the service I’ve been lended. Thank you, happy New Years
Brandon G | First ImpressionsWould definitely use again and recommend to friends
MARK G | Overall ExperienceAwesome
james f | Overall ExperienceLittle pricy place but staff was very friendly and professional
izak m | ReservationI appreciated the fact that I could call the store front desk and speak to an actual person usually within the first couple rings. Nothing worse than going through the U-Haul automated Phone garbage
Troy P | Overall Experiencenone
chris d | Overall ExperienceFacility good, staff good, however - - my account was lost in the computer system and all info had to be reentered - I put my account on auto pay and that also was "lost". Got notices account overdue.
Heather R | Overall Experienceconvenient secure friendly and helpful service
Mark G | Overall ExperienceThis facility has been great to deal with. Thank you
GARRY B | Overall ExperienceMatthew was an amazing facilitator who helped make the moving process surprisingly easy and smooth!
doug r | Overall ExperienceWe were very happy with the hours and accessibility to our unit. Only thing I didn’t like was an odd smell in the garage bay -like old rancid cooking oil.
Vivian D | Overall ExperienceVery helpful
nate t | Overall ExperienceGreat service and helpful staff.
Georgia T | ReservationQuick, friendly service.
John a | Reservationwas very helpfull and worked well around my everyday needs and or always answered my questions asked. customer service was very well met and outstanding.
Donna D | Overall ExperienceExtremely helpful and knowledeable staff.
Glen W | ReservationI love the new U-Haul storage facility in West Kelowna. It is clean, well accessible and lit. Staff is super friendly and helpful.
Sasa B | Overall ExperienceOld couches and other junk left in the loading area should be cleaned out immediately. Looks horrible
Verne H | Overall ExperienceNA
Robert C | Overall ExperienceMatt was a great help. Very friendly staff and great location. Will definately rent again if i need to.
charlene l | Overall ExperienceGood customer service. Need more than one person working at a time to shorten wait times, but overall friendly service.
kristy m | ReservationRented a truck. Had to pick it up a hour away from where I needed it. Then had the garage door at U-Haul fall on my truck. Had to wait 4 hours to get it removed.
Chris I | Overall ExperienceNo problems at all, thank you.
Steven M | Overall ExperienceI was delayed to leave Kelowna-Lake Country by almost 7 hours - 7 pm and had a ten hour drive ahead due to brake and tail lights not working on the trailer. No follow up from calls I made.
Bernice V | ReservationFriendly helpful staff. It was nice to see the size, shape and orientation of the lockers in the showroom.
Peter G | ReservationI recommend U-Haul Moving & Storage of West Kelowna to all and will use them for my future requirements.
yves l | Overall ExperienceThe crew where always friendly and very helpful. Extremely happy with my experience with West Kelowna U Haul. Never had second thoughts of treasures safety and security.
Jane E | Overall ExperienceManager and other staff excellent!
trish j | Overall ExperienceEasy, secure access
Jason M | Overall ExperienceThe customer service was great. All of the staff were friendly and helpful. The facility was clean and well maintained.
Patrick B | Overall Experiencestaff friendy very helpful and accommodatiing
Jim W | Overall ExperienceVery helpful. Took a difficult move from Ontario and made things effortless. Would recommend Ubox service over a moving company any day.
james h | Overall Experience