Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Overall ok but I was 60 miles from U-Haul on check out day at 8:40o m. Asked if I could pick up in the morning without additional charge or charge for one day. She said no! It would be a the entire month. No grace period. I even took the trailer out to river a week and you don’t credit me for that. I call that not customer service. The actual person was not in wickenburg that I spoke to. It was corporate.
Ben T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robb V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
steve h
|
First Impressions
Rating:
4.0
They were able to obtain a replacement truck..
Jon J
Rating:
4.0
Customer did not leave a comment.
Diane H
Rating:
4.0
Customer did not leave a comment.
kristy l
|
Overall Experience
Rating:
1.0
I contacted customer service numerous times before dropping off the trailer that it was okay to drop it off at the scenic loop address in wickenberg. My app shows the wickenberg address. And I called uhaul customer support and spoke with multiple people who apparently cannot do their jobs. Because I am getting charged a $327 wrong drop off fee. When I clearly was able to drop it off at that location.
Jordan S
Rating:
5.0
My experience storing the RV at Wickenburg
U Haul was amazing. The people were great to deal with on every contact we had-
Mike Mitchell
MIKE M
|
Overall Experience
Rating:
5.0
It worked out well. Thank you.
Jon J
|
Overall Experience
Rating:
5.0
Get your remotes for the gates fixed ASAP.
One of your associates said they have been down since the first of the year
Edward G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sydney W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Diane B
Rating:
5.0
Customer did not leave a comment.
tom w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen b
|
Overall Experience
Rating:
5.0
Matthew was amazing and a great customer service rep. Best service that I have had in a while.
Ginny K
Rating:
5.0
Great place with great folks.
Gregory K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
charlene s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rick R
|
First Impressions
Rating:
5.0
Great staff, very helpful!!
thomas d
Rating:
5.0
Brandi went above and beyond upon return of equipment, made everything smooth and enjoyable. I highly recommend Brandi for anyone wo goes to the Wickenburg location
Donald C
Rating:
5.0
Customer did not leave a comment.
Ron L
|
Overall Experience
Rating:
5.0
Be sure the tires are in good shape . We have had 5 flat tires in the last 12 years that we have been using Uhaul . One going and one coming home this year!!!! That is not acceptable!!
JAKE B
Rating:
5.0
Customer did not leave a comment.
Edward D
|
Overall Experience
Rating:
5.0
Everyone I dealt with was incredibly helpful and willing to fix any issue that may have come up along the way. Great storage facility!
erin a
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
HUNTER G
Rating:
5.0
Customer did not leave a comment.
KRISTIE M
Rating:
5.0
Customer did not leave a comment.
Tony D
Rating:
4.0
I responded with “no” to clean and well maintained because after approximately 10 hours of driving, the bearings seized up causing one of the tires to blow. Now I don’t know if that’s a preventable problem or if that’s just how you know the bearings have went bad. Customer Service was amazing as was the tow truck driver/repairman’s work!!
BRENDA M
Rating:
5.0
Customer did not leave a comment.
Eric O
Rating:
5.0
I had a very good experience from start to finish!
Byron W
Rating:
4.0
Just pricey, for the size.
Staci K
|
Overall Experience
Rating:
5.0
Mathew is a great guy and good at his job.
Cynthia H
Rating:
5.0
Nothing you have great people working there...very happy
DON W
Rating:
5.0
Had what I needed to get my truck towed in a pinch
Nathan C
Rating:
5.0
Worked with Scott and he was fantastic. Very knowledgeable and very helpful. It's always nice to work with someone who makes you feel like they enjoy their job and is willing to help in anyway they can.
Jeff D
|
First Impressions
Rating:
5.0
Both Matthews we're great .very helpful super nice young men .we would use this place again.thank you guys very much
DON W
|
Overall Experience
Rating:
5.0
Nothing
JIM M
Rating:
5.0
Customer did not leave a comment.
ron u
|
Overall Experience
Rating:
5.0
Rent a storage unit and always appreciate the friendly, competent service.
debra m
Rating:
5.0
Customer did not leave a comment.
Cynthia H
Rating:
5.0
Very friendly competent people.
David L
Rating:
5.0
The entire process was seamless. The staff from renting to turning was great. The truck ran wonderful.
marie l
Rating:
5.0
I had a very good experience, i rented online my trailer, and once on-site realized by talking to the agent that i had the wrong one. No problem, i was suggested with the right equipment and easy change. Thank you for making this renting pleasant.
MARTIN D
Rating:
5.0
Customer did not leave a comment.
ROGER C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darryl H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jerry T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronald U
Rating:
3.0
Having the security gate not responding to the remote for a couple of months was very inconvenient
joe b
|
Overall Experience
Rating:
4.0
did good work
ALAN G
Rating:
5.0
Well
I will be moving in a week from now
Karen M
|
Online Move In
Rating:
5.0
Matthew McNabb was great very helpful.super nice young man
DON W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
scott d
|
First Impressions
Rating:
5.0
Nice people that work there nice place
Kimberly J
|
Online Move In
Rating:
5.0
Never any issues. Will use storage here in the future if need be
John C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bill h
|
Overall Experience
Rating:
5.0
the people here are always great to work with.
Dave Z
Rating:
5.0
Mr. Mcnabb and team's (Martha) service and support we 20 out of 10!!!
Thanks for you help in getting us settled in...
Ronald A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kelly D
|
Overall Experience
Rating:
5.0
Marie was new but did a great job. Only small issue was mileage was incorrect on contract. This was corrected upon return of yruck
Vickie W
Rating:
5.0
Customer did not leave a comment.
THOMAS F
Rating:
5.0
This facility is very nice. The employees are so helpful and kind. I very much appreciate all they did to make this move easier for me.They had lots of carts, even mattress carts, which were immensely helpful to us for getting the job done quicker.
Yes I would highly recommend this facility to anyone.
Tamra S
|
First Impressions
Rating:
5.0
Was able to accommodate our needs
John G
|
First Impressions
Rating:
5.0
Great gob Matthew McNabb and staff 👍
Lopez R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
AMANDA S
|
Overall Experience
Rating:
5.0
Mathew made it very easy to sign up, very informative and knowledgeable. Have recommended UHaul to friends, who will be moving their rv into the rv storage
Rick V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gregory P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gary C
|
Overall Experience
Rating:
5.0
Staff was very helpful and knowledgeable. Great Experience!
JANET B
|
Overall Experience
Rating:
5.0
Matthew was excellent great help explained everything, equipment was in great working order, the store was exceptionally clean and laid out nicely. We could find everything we needed. We will use this facility again! :-)
Michael M
Rating:
5.0
Customer did not leave a comment.
Dan M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAYLA D
Rating:
5.0
Customer did not leave a comment.
Shelby L
Rating:
5.0
Customer did not leave a comment.
David S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg M
|
Overall Experience
Rating:
4.0
The phone check did not work twice! Had to call at 6am. Really stressful.
SERENITY R
Rating:
5.0
Customer did not leave a comment.
carl d
Rating:
5.0
Customer did not leave a comment.
Steve C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Christopher K
Rating:
5.0
Very helpful staff. And very knowledgeable
kenneth m
Rating:
5.0
Brandi or Brenda was super to work with.
Thankyou
Dave Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randy P
|
Overall Experience
Rating:
4.0
This was a very helpful place. one of the desk persons drew a perfect map of directions to the auto shop I had to go to get my car. Without that, I would have been lost in that town. thankful!
Richard G
Rating:
5.0
Customer did not leave a comment.
John F
Rating:
5.0
AWSOME GROUP OF PEOPLE.... A 10 STAR OUT OF 5
Mark P
Rating:
5.0
Customer did not leave a comment.
Johnny F
Rating:
4.0
Matt and Brandi make customer service a priority. They were both knowledgeable, experienced, professional, and courteous. Went above and beyond to make you feel like the only customer in the office. Thank you.
Celeste C
Rating:
5.0
Customer did not leave a comment.
Daniel T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES B
Rating:
5.0
Absolutely no improvement necessary. The fine folks at this location are simply "Second to None!!!" Thank for all of your assistance.
Michael C
Rating:
5.0
Have the fee’s all added in at one time.
thomas d
Rating:
5.0
Want to Thank the Staff of the Wickenburg Office for outstanding customer service. The team there was fantastic in supporting me in relocating to Wickenburg. I have moved 7 times in the last 40 years and by far this was the most efficient and STESS FREE move I have ever had.
Can not THANKS the wonderful people in the office! You Rock!!!
Ronald A
Rating:
5.0
Customer did not leave a comment.
Dan F
Rating:
5.0
Customer did not leave a comment.
Jesse M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin A
Rating:
5.0
Daniel & Kevin were outstanding!
Excellent customer service!
I look forward to doing business with Uhaul again!
Brian Moore, uhaul customer
Brian M
|
First Impressions
Rating:
5.0
Always satisfied with U-Haul.
JEFF D
Rating:
5.0
Customer did not leave a comment.
Thomas M
Rating:
5.0
excellent people - very helpful on changing dropoff location and no extra costs. Great experience!!
Glen B
Rating:
5.0
Convenient for sure and always friendly!
kristi M
Rating:
5.0
Customer did not leave a comment.
Gregory P
Rating:
3.0
The location is way north of Wickenburg and there are traffic circles from hell that are very confusing. There’s roadwork in the area. Maybe when it’s completed it will be better.
Peggy M
Rating:
5.0
Customer did not leave a comment.
Ben T
|
Overall Experience
Rating:
5.0
Everyone at the facility always said hello and goodbye whenever I crossed paths with them. Always clean at the facility.
Kirk C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rick e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela O
Rating:
5.0
Awesome... Kevin is the best
WILLLIAM B
Rating:
5.0
Customer did not leave a comment.
Robert P
Rating:
5.0
Everyone was great from the rental to the return.
Cheryl S
Rating:
5.0
Employees were helpful every time I had any questions. Wonderful experience
Scott B
|
Overall Experience
Rating:
5.0
There was excellent service at this location. We did have to drive an hour and a half to this location because it was the only location to get an auto transport. U-Haul should have more auto transport available in our opinion.
IRA T
Rating:
5.0
Customer did not leave a comment.
ALVIN E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Val J
|
Overall Experience
Rating:
5.0
Matthew was great! Quick , efficient, courteous…
Randy J
Rating:
5.0
Great facility, awesome and kind staff. Will use again.
Dakota T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel M
|
First Impressions
Rating:
4.0
Would be nice if when closing our account it was pro rated
Heather F
|
Overall Experience
Rating:
5.0
Friendly and very helpful.
Karen S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anthony C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joel d
Rating:
5.0
Customer did not leave a comment.
Leslie H
|
Overall Experience
Rating:
5.0
Very well kept lot. Employee was out to receive the rental trailer by the time I parked my truck and the trailer.
Jon K
Rating:
5.0
Customer did not leave a comment.
Gregory K
|
Overall Experience
Rating:
5.0
They took care of us right away
JAKE B
Rating:
5.0
great customer service.
charles p
Rating:
5.0
My entire move was done via U-Haul. It was flawless. Scheduling, pods, delivery, storage. Everything went off like clockwork.
Laureen C
|
Overall Experience
Rating:
5.0
The equipment was clean, my only concern was that when i tilted the steering wheel and started to drive the key dropped from the ignition after awhile, although it didn't stop for me to drive. I had to stop and tilt the steering back to its original position to be able to enter the key back. As long as I left the steering at the upper position, the truck performed well. I did advise the agent when I brought the truck back, and he took my concern in-hands, I am pretty sure he will take care of it. Else everything was good.
MARTIN D
Rating:
3.0
Customer did not leave a comment.
Les N
Rating:
5.0
Thanks Wickenburg team.
WILLIAM H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hugo V
|
First Impressions
Rating:
5.0
I can't believe such a nice facility is right next door to our winter home! Everyone one there is so nice and very helpful.
Gregory P
|
Online Move In
Rating:
5.0
This Wickenburg uHaul site is awesome, as are the people helping us! Thank you!!!
Kenneth S
Rating:
5.0
The staff was always friendly and helpful when needed. I would definitely use again. I used one closer to me in Anthem Az, and they were not as helpful or friendly when needed.
ken b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRIAN C
Rating:
5.0
A team of talented staff greeted us and helped me dismount my vice and took control of the trailer. These guys at Wicky really are courteous, responsible, and friendly!
Kenneth S
Rating:
5.0
Great
Harry F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIM C
Rating:
5.0
very helpful staff, well organized.
very clean location
due to road construction need to put temporary directions on website, driving apps take you to the wrong place & send you in circles
Darell S
Rating:
5.0
Very friendly and professional staff
Eddy Q
Rating:
5.0
VERY PROFESSIONAL; TURNING IN THE 15 FOOT TRUCK WAS HANDLED EXPERTLY. A PROBLEM I HAD HAD WITH ITEMS SHIPPED TO THE WRONG ADDRESS WERE SOLVED IMMEDIATELY AND TO OUR SATISFACTION. A GENUINE PLEASURE TO FIND SUCH PEOPLE.
John K
Rating:
5.0
Great location, many rental options here and great service.
Robert D
Rating:
5.0
Staff is great, upbeat and very entertaining. Power to unit kept batteries charged and space was easy to negotiate. I would recommend for RV storage any day!
Michael V
|
Overall Experience
Rating:
5.0
The 2 staff members that worked with us were very knowledgable, helpful, and quick to get us our climate-controlled room. Everything went smoothly!!!
David M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rebecca M
|
Overall Experience
Rating:
5.0
Very professional with a good sense of humor.
Michael H
Rating:
5.0
Great experience!
Kathryn H
Rating:
5.0
Customer did not leave a comment.
Richard P
Rating:
5.0
Everyone was helpful and knowledgeable true professionals.
mike l
Rating:
5.0
Customer did not leave a comment.
James C
|
First Impressions
Rating:
5.0
Everything was good.
WILLIAM H
Rating:
5.0
Staff was knowledgeable, helpful and pleasant.
Brad A
|
First Impressions
Rating:
3.0
The phone service is horrible. Endless repeat recordings and no call back period.
Richard P
|
First Impressions
Rating:
5.0
The staff was very friendly and helpful at all times. Very clean bathroom every time we came to the storage facility.
richard t
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Timothy H
Rating:
5.0
Customer did not leave a comment.
David C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ORLA M
Rating:
5.0
Customer did not leave a comment.
MICHAELLEEN H
Rating:
5.0
Staff was always friendly, professional and helpful!
jeanette l
|
Overall Experience
Rating:
5.0
The staff are always amazing and helpful, plus friendly and professional
holly t
Rating:
5.0
Customer did not leave a comment.
Mark g
Rating:
5.0
Amazing place. Clean, well organized, nice folks, climate controlled inside, security codes and it will even let you know that your unit door is open when you try and leave (like we did). Highly recommend it.
Gregory K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susie M
|
First Impressions
Rating:
3.0
The gentleman I reserved with and returned the equipment with was on the ball. The gentleman I picked up the equipment from had trouble with the computer. Had to redo my transaction. Then made remarks about my hitch, as if it were my first time using U-haul. Glad he figured it out.
Brian M
Rating:
5.0
No problems
Robert T
Rating:
1.0
When I brought back the trailer at location U-Haul hwy 93 Wickenburg Az they would not refund my money even though I brought back a day earlier. So I payed for three days and brought it back in two. Every one who rents from u-hail better ask apparently what you are paying for they say it’s a flat rate. Make sure you ask.
Mandi S
Rating:
5.0
Customer did not leave a comment.
Gregory P
Rating:
1.0
The cost was outrageous
Heather F
Rating:
5.0
Customer did not leave a comment.
Kenneth C
Rating:
4.0
Everything was fine, just don't need it anymore.
James B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terry W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Taras K
Rating:
5.0
Customer did not leave a comment.
Darryl H
Rating:
5.0
First Class!
Randy S
Rating:
5.0
Customer did not leave a comment.
Tracy A
|
Online Move In
Rating:
5.0
Great Facility! Always clean! Great Customer Service!
Jackie N
|
Overall Experience
Rating:
5.0
Staff at pick up and check in were pleasant and helpful. Van was clean and well maintained. Thought I'd paid in advance on website but it was explaines it was only a hold. That was confusing.
Terri D
Rating:
5.0
I have rented a U-Hall truck 3 times in the past year and everything went very smooth. Everyone was very easy to work with throughout the process.
Bob W
Rating:
5.0
Customer did not leave a comment.
Chris K
Rating:
5.0
Still waiting for my receipt that the check in person said he would email to me. Other than that, very thing went very well.
Dennis M
Rating:
5.0
Customer did not leave a comment.
David o
Rating:
2.0
Call me if you really want to know about my experience and getting shewed out at the end after years of being there. 9284501013
ANDREW B
|
Overall Experience
Rating:
5.0
great bunch people work @ this location. wouldn't change anything !
JERRY G
Rating:
5.0
Customer did not leave a comment.
Frank C
|
First Impressions
Rating:
5.0
The storage unit was adequate for my stuff! Anytime I payed my monthly bill, I was always treading well
CLIFFORD B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pat B
Rating:
5.0
Customer did not leave a comment.
denniis s
|
Overall Experience
Rating:
5.0
It is a great facility. How ever, i feel like I wasn’t given clear instructions on how to check in and disarm the unit prior to getting up to my unit.
Kalista P
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Aaron T
Rating:
5.0
The best storage facility we have ever used!
RONALD S
|
Overall Experience
Rating:
5.0
Good customer service. So rare these days.
The online process is seriously flawed.
Jim J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
George E
|
Overall Experience
Rating:
5.0
Showed up near closing time and the personnel working were great!
Phillip A
Rating:
5.0
Scott was at Prescott he told us about Wickenburg. Great guy a+ rating
kim s
|
First Impressions
Rating:
5.0
Excellent facility and excellent customer service, thanks Kevin. UHaul is doing a great job!!
ALEXANDER D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debbie C
|
Overall Experience
Rating:
5.0
Daniel and the entire staff were excellent. From the first day last November to my last day on June 29. Everything was fabulous at the facility.
We have used UHaul 6 times in the last two years. All with an excellent outcome.
A great value and good equipment.
Thanks for making all my moves easier!!! Bob
Robert B
|
Overall Experience
Rating:
5.0
I was very impressed with this U-Haul storage facility. Highly recommend, if you are in the market for a storage unit.
Brian H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Norma H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawn H
|
First Impressions
Rating:
5.0
Staff was friendly and very helpful.
jeanette l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shelby W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kathleen B
|
Overall Experience
Rating:
5.0
Great facility amazing staff , A+
Rick e
|
First Impressions
Rating:
5.0
Staff was very helpful every time we interacted with them.
Mark N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wendy G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Melinda K
|
First Impressions
Rating:
5.0
I had a good experience and price reasonable
And it convenient for me.
Joselyn R
|
Overall Experience
Rating:
5.0
Wish the City Council would have allowed the building of a U-Haul Storage here in Lake Havasu City. Seems like the good old boys don't think there's too much storage buildings here. They live in an alternate universe!!!
DAVID V
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Vickie W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
leslie w
|
Overall Experience
Rating:
5.0
I had a 10x15 ft non-air conditioned unit for 2 years.
After my stay, and having cleared out all my belongings, there was not a single rodent, spider, cobweb, scorpion or ant to be found, nor any evidence of them. Also, there was very little dust. After 2 years, and being in the Arizona desert, I was pleasantly surprised by this.
Very pleased with everything else about this U-Haul Center as well.
James C
|
Overall Experience
Rating:
5.0
No pro rating of rent if you vacate in the middle of the month. Not fair.
Rick V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rick V
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
susan K
|
Overall Experience
Rating:
5.0
Very convenient and user friendly. Also very reasonably priced. Good value for the money. Definitely recommend to anyone in need of a storage facility.
ROBERT D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brooke N
|
First Impressions
Rating:
5.0
Staff was very friendly and helped my 92 year old father navigate picking a storage area,
KC D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa N
|
Online Move In
Rating:
5.0
Matt handled everything perfectly. Very professional, friendly and knowledgeable
nancy v
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Lacey P
|
Overall Experience
Rating:
3.0
Your prices are to high
Your location in storage is to far. I was sent to the back corner when there were closer spaces available
Your elevator sucks....closes in 5 secs.
LANCE L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
David S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
quintin d
|
Overall Experience
Rating:
5.0
Very pleasant staff and looked at parking spot and signed up . The entire experience took only about 20 minutes
bill h
|
First Impressions
Rating:
5.0
Great customer service
TraciL S
|
Overall Experience
Rating:
4.0
Some damage on the RV lot getting pretty deep. May need smoothed out.
Best staff of any storage place I've ever been. Great facility. Highly recommend.
John W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leslie H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gordon m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
hugo v
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KAREN C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
noel A
|
First Impressions
Rating:
5.0
Great customer service always.
Thank you
Lorraine B
|
Overall Experience
Rating:
5.0
Very helpful staff
wayne r
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
darrell h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
erin a
|
First Impressions
Rating:
5.0
Staff and facility are outstanding.
jim h
|
Overall Experience
Rating:
5.0
Exceptional staff, always helpful and friendly.
Lisa F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Norma H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Earl A
|
Overall Experience
Rating:
5.0
You guys are the best. I was truly impressed with the cleanliness and quality of the facility. The helpfulness and friendliness of you and your staff was exceptional. Thank you for a job well done.
john h
|
Overall Experience
Rating:
5.0
The staff are excellent always!
Lisa F
|
Overall Experience
Rating:
5.0
Everything was great just wish you had 24 hour access, nights are so much more convenient for alot of people.
As to the staff they are all extremely friendly and go the extra mile to help. I can't imagine anyone improving upon them.
Other than 24hr. Access this is the best storage facility I've ever rented from. Plus anything you could possibly need is available for purchase right there and I have to say the prices are better than Walmat on boxes and alot better quality.
amy m
|
Overall Experience
Rating:
4.0
All good
Everything from start to finish was simple, efficient and well done
GREG L
|
Overall Experience
Rating:
5.0
This is a beautiful, impeccably clean, and very accessible storage facility. And highly secure! We felt our items were very safe being stored here for over a year. We would highly recommend to anyone needing to store anything from household goods to RV’s.
Gary G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ED W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donna C
|
Overall Experience
Rating:
5.0
The staff was very helpful and very hospitable. The facility was great for my needs.
CLIFFORD R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jim h
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Don B
|
First Impressions
Rating:
1.0
I was very disappointed with the RV storage facility. Multiple times (5) the electricity went out on my row resulting in my batteries not being able to charge and because of safety features the batteries completely discharged. The ground was constantly in disrepair and had deep ruts. Also the gate did not function properly with either the remote or manual code. One time I went back to the office and was informed I did not know my code. ??? The code I was given was unknow to me. Must have been changed at the office.
CHARLES P
|
Overall Experience
Rating:
5.0
No comments
kristy l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Martin D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANDRE Z
|
Overall Experience
Rating:
5.0
Reggie and Candace were friendly and professional. And fast and efficient.
walt g
|
First Impressions
Rating:
5.0
Leased a storage unit was in and out fast!
Mark F
|
First Impressions
Rating:
4.0
The gate access system is needing improvement. It’s very inconvenient
James B
|
Overall Experience
Rating:
5.0
Our camper was just as we left it. The batteries were working so we could use jacks without plugging into pickup. I would highly recommend storing here.
Greg M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Raul O
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Robert r
|
First Impressions
Rating:
5.0
Our contractor had the access for us and she said everything went great! Great customer service! Thank you!!
Therese M
|
Overall Experience
Rating:
5.0
Staff is knowledgeable, helpful and friendly. Thank you for the great experience.
ANDRE Z
|
First Impressions
Rating:
5.0
You need better lighting for nighttime at your entrance as it is such a busy highway &it is so dangerous at your entrance &exit because you cannot see very good at your location,need also better signs there.thanks hope this comment gets some appropriate action..Great storage for RV.
Beverly G
|
Overall Experience
Rating:
5.0
The nicest facility we have ever used. Such kind staff! Thank you C Bellitt
Cindy B
|
Overall Experience
Rating:
5.0
The staff has excellent communications and customer service. I wish Lake Havasu City, AZ would have approved building a facility!!! It would have been awesome to have a professionally run storage facility where units are very much needed. The needs of the people were not met.
DAVID V
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JAMES F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
PAUL B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steven G
|
Overall Experience
Rating:
5.0
Kevin was very helpful &greatly appreciated.Thank you
Beverly G
|
First Impressions
Rating:
5.0
All the staff was kind and helpful Elizabeth is a sweetheart! Thanks to all
Donald A
|
First Impressions
Rating:
5.0
El manager deberia ser mas a mable
Con el cliente ispana
Lopez R
|
First Impressions
Rating:
5.0
Dominic was very professional and thorough throughout the storage unit rental process. He also took me to the unit and answered all my questions regarding access and rental options. I definitely recommend Wickenburg U-haul for all your moving needs.
Dennis B
|
First Impressions
Rating:
5.0
Great people and very well maintained facility. Thank you!
stacey b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Constance J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ALVIN E
|
Overall Experience
Rating:
5.0
Super clean facilty and well laid out. Set up was extremely efficient for use, large, clean elevators, carts for move in use which actually saved the day. Very grateful foe their use. I left the facility knowing my stuff was safe and secure. Staff was very helpful and guided us thru the iprocess.
nancy h
|
First Impressions
Rating:
5.0
They were nice and very competent.
Aimie O
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
John C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John M
|
Overall Experience
Rating:
5.0
Terrific spot and terrific people! Took good care of our RV and would happily use them for storage again! The move in and move out process was easy.
Mark P
|
Overall Experience
Rating:
5.0
Clean and easy access, good staff always willing to help.
Debbie G
|
Overall Experience
Rating:
5.0
Very helpful staff shout out to Kevin and the store manager. Very safe place to keep all your belongings.
Sherry O
|
Overall Experience
Rating:
1.0
Everything was great until I checked out. They charged me for a new month on the 25th I moved out the 28th they didn’t pro rate the rest of the month, so I paid $106 dollars for 3days. This was after they canceled the rental truck I reserved a couple weeks earlier. They did contact me 48 hours before I picked up and said I could pickup in Scottsdale 75 miles away. They didn’t call back 24 hours, so 23 hours before I called the Scottsdale store gave them my confirmation number, they had nothing in there computer for that reservation. I then called the number that changed my pickup to Scottsdale, they said there wasn’t anything in the state of Arizona. I asked why they didn’t contact me, of course they said I was next on the list. After all of this I will never recommend anyone to U-haul. I had the worst customer service the last 48 hours that I had to deal with. Just to let you know I disputed the credit card charge.
Galen M
|
Overall Experience
Rating:
5.0
Great facility and customer service
Cathy B
|
Overall Experience
Rating:
5.0
Dan was and always is, not just eager to solve my storage problems, he is uplifting.
Bill R
|
First Impressions
Rating:
5.0
Quick clean rent
gene f
|
First Impressions
Rating:
5.0
Manager and Staff are extremely friendly and helpful
Martin I
|
Overall Experience
Rating:
5.0
The only negative I have I with corporate. I signed I signed up for taking up for automatic pay with my credit card. This happened more than once with one month being my fault because I forgot to notify a new credit card due to a scam. Otherwise the folks at my location are top notch.
Ken T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael M
|
First Impressions
Rating:
5.0
very please with the team in place, very helpful, professional, and knowledgeable.
Martin D
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Marty R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Craig M
|
First Impressions
Rating:
5.0
Trying to sign up for the facility on the internet was a nightmare I had to go to the facility personally to finish the application. The men there were very nice and very helpful and everything turned out just fine.
CLIFFORD R
|
First Impressions
Rating:
1.0
Daniel A is one of the worst customer service representatives I have ever dealt with in my life.
He is extremely rude and unprofessional and does not make customers feel like they matter in fact he goes out of his way to make sure they don’t. He called 10 times during my move. He tried to charge me a $200 disposal fee for items that I donated after I was told I could for free. He informed me of this fee by calling my phone and leaving a voicemail which was very aggressive and completely unprofessional. If individuals like this are the standard for U-Haul I will not be renting from them again. He needs to be gone, yesterday.
Bradley D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lorraine A
|
Online Move In
Rating:
5.0
Staff is the best!
GOLDA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Flicka K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Janie R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John B
|
Overall Experience
Rating:
4.0
Web site was a little confusing at first
GREG L
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Lee D
|
First Impressions
Rating:
5.0
Daniel & Ryan were GREAT
john h
|
First Impressions
Rating:
5.0
The wickenburg Arizona Uhaul is the best I have ever experienced. The manager Daniel is awesome. The whole team is so helpful. Thanks guys!
Brian r
|
First Impressions
Rating:
5.0
I am VERY PLEASED with my experience at this storage facility.
The staff was VERY HELPFUL and friendly.
I would definitely recommend this location.
Al b
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
THOMAS S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawn D
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LINDA L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MUNA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
byron G
|
Overall Experience
Rating:
5.0
Staff was respectful and easy to deal with. They made sure we were OK with everything.
Raymond V
|
First Impressions
Rating:
5.0
The staff was wonderful and so helpful. The staff went out of their way to help in so many ways.
TANIA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
larry c
|
Overall Experience
Rating:
5.0
Very happy with this facility from Their personnel to their very clean climate controlled storage facilities.
Lori B
|
Overall Experience
Rating:
5.0
The staff at the Wickenburg U-Haul were very friendly and helpful… I would definitely recommend this location!!
Louis B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
George E
|
Overall Experience
Rating:
5.0
Great place and easy to use.
GABRIELE B
|
First Impressions
Rating:
4.0
Storage unit sits very high off ground. Hard to use hand truck to move heavy items into unit.
Robert M
|
Online Move In
Rating:
5.0
Great staff Everyone was helpful
richard v
|
Overall Experience
Rating:
5.0
Laura was really friendly and helpful. She made us feel comfortable and right at home.
kala b
|
First Impressions
Rating:
5.0
Very friendly and super helpful
Briana D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HOWARD C
|
First Impressions
Rating:
1.0
My rental was to include a free month of rental that the manager did not furnish and I was made to pay for. Very frustrating.
Bradley D
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
rebecca b
|
First Impressions
Rating:
5.0
I could not have asked for better!
John M
|
First Impressions
Rating:
5.0
Thanks for all the help!
Positive experience...
JEFFREY C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
George E
|
First Impressions
Rating:
5.0
Daniel, Kevin and Jerry all went above and beyond for me! I truly appreciate them and will recommend this location to everyone
Sarah H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
larry c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BOB M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kimberly b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jill J
|
Overall Experience
Rating:
4.0
Overall experience was excellent however want however the girl we checked out with was somewhat rude Otherwise staff was professional and helpful at all times
ward o
|
Overall Experience
Rating:
5.0
.
ron M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lois d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brooke J
|
Online Move In
Rating:
5.0
Staff very helpful , knowledgeable. Facility super clean and nice
JUDY N
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
PAUL B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ron l
|
First Impressions
Rating:
5.0
The process was very easy and the staff very helpful.
KATHLEEN S
|
First Impressions
Rating:
5.0
Spotless and organized facility with very helpful and courteous staff.
Barbara D
|
Online Move In
Rating:
5.0
Good customer service
Joselyn R
|
First Impressions
Rating:
5.0
Check in very efficient
robert h
|
First Impressions
Rating:
5.0
the only problem we had were the movers we hired that charged us an extra 700.00 because the elevator was occupied and they didn’t have acess to it. They had to wait on it. I didn’t think that was very fair of them!!
Connie H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bryan D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
richard s
|
First Impressions
Rating:
5.0
Awesome staff!
JANET M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John s
|
Overall Experience
Rating:
5.0
Easy access, secure building, couldn’t ask for anything more!
James K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Bruce L
|
First Impressions
Rating:
5.0
A beautiful new facility! Very clean and easy access to the indoor climate controlled storage rooms. The security system is top notch! We were definitely happy to find this facility and feel very confident storing our household items here!
Gary G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PARIS S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ron M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
amy m
|
First Impressions
Rating:
5.0
So far so good.
ken b
|
First Impressions
Rating:
5.0
Best storage in the West! Temperature controlled. Everything was excellent.
NANCY G
|
Overall Experience
Rating:
5.0
Amazing staff and incredible facility. All of the employees went out of their way to make sure everything was perfect. We really appreciated the cleanliness and ease of use. Thanks for all of your help during this transition time for us.
Janet M
|
Overall Experience
Rating:
5.0
Staff was friendly and very helpful.
allen c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lloyd M
|
Overall Experience
Rating:
5.0
Brand new spotless great place!
Michael P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LARRY T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jeffrey S
|
Overall Experience
Rating:
5.0
There’s no better place to put your stuff in Wickenburg!
MARK H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mike h
|
Overall Experience
Rating:
5.0
Very clean, well lit, friendly and helpful staff always.
Catherine G
|
Overall Experience
Rating:
5.0
Excceding customer expectations. Beautiful facility and great staff. Very welcoming and knowledgable staff walked us through the process and explained everything flawlessly.
Thie is the facility by which other may be judged. Give yourselves a pat on the back folks. :>)
Edward B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Linda P
|
Overall Experience
Rating:
3.0
The young lady that works their needs to go to how to talk with customers. Learn people skills
JOSE V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
wo-song j
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
kevin m
|
Overall Experience
Rating:
5.0
Interacted with an excellent employee by the name of Paige. It was on the weekend and she was very busy dealing with multiple customers did an excellent job
Gary G
|
Overall Experience
Rating:
5.0
Very convenient and well managed. Staff was very helpful. Facility seemed very safe and well maintained.
STEVEN C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
PAUL B
|
Overall Experience
Rating:
5.0
Very friendly and helpful
Ben T
|
First Impressions
Rating:
5.0
Paige was super helpful and friendly. Great representative of the company!
MARC J
|
First Impressions
Rating:
5.0
The guys that helped us were super friendly and helpful. The facility is amazing. Very clean.
Janet M
|
First Impressions
Rating:
5.0
Very professional and polite. A pleasure to find such helpful personnel.
JAMES F
|
First Impressions
Rating:
5.0
Always a pleasure doing business with these employees
Vickie W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tom k
|
First Impressions
Rating:
5.0
The cleanliness is impeccable.
Zoey runs a well establishment.
When I was in a pickle they helped me along the way and best uhaul experience yet!
Jasmine S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joel S
|
Overall Experience
Rating:
4.0
Picked up our RV October 22. We were on automatic billing. Received a notice that there had been a charge for November. Called and get it removed from our card.
It was very hard to finally get to the right u haul center. It's frustrating to be on hold for long periods.
Thank you for fixing this
Garry B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Frederick N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Steven J
|
First Impressions
Rating:
5.0
Very good service. I am happy!
DAVID M
|
First Impressions
Rating:
4.0
Short on staff but not their fault ! Overall did the best they could short staffed .
Mike E
|
Overall Experience
Rating:
5.0
VERY friendly and helpful. A very pleasant experience 👍
Al b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darline K
|
Overall Experience
Rating:
5.0
I’m happy
DAVID J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL A
|
Overall Experience
Rating:
5.0
Helpful, professional, courteous staff. Wonderful clean facility. One, if not the best, UHaul facility I’ve used!
Donna O
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MICHAEL G
|
Overall Experience
Rating:
5.0
Only one guy working on that Saturday but was very pleasant and helpful.
Linda P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
stephen n
|
First Impressions
Rating:
5.0
Staff was friendly, helpful and down to earth good people especially Daniel and Kevin. Facilities are clean and we are grateful for the first month free.
Gabriel B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard t
|
First Impressions
Rating:
5.0
Very satisfied
WILLIAM H
|
First Impressions
Rating:
5.0
Moving from California to Arizona and have used U-Haul twice now and are using U-Haul storage in Wickenburg Az.
Great service!
Friendly and courteous service!
randy c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JACK G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda R
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Brian C
|
Online Move In
Rating:
5.0
Super friendly staff & very accommodating
Diane P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MICHELLE R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HUNTER G
|
First Impressions
Rating:
5.0
The staff was amazing. Also, easy access for a semi.
lori m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lynda L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taregh J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teri K
|
First Impressions
Rating:
5.0
Great customer service.
Lorain B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bruce B
|
Overall Experience
Rating:
5.0
Couldn’t be more pleased!
Paige and Zoe are great!!
They were very helpful and courteous!!
Moving is very stressful and having folks treat you the way they do just makes it so much better!
Thank you👍🏻
randy c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chad D
|
Online Move In
Rating:
5.0
The staff and facility has been amazing. Would recommend utilizing this U-Haul location for all your storage and moving needs!! Appreciate the exceptional service we have been provided over the past year.
BRIAN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
thomas s
|
First Impressions
Rating:
5.0
Everything was absolutely wonderful! Your staff was so incredibly kind and helpful everytime we were there. We are extremely thankful for your services. Our move from Nebraska to Arizona wouldn't have been possible without you!
Windi B
|
Overall Experience
Rating:
4.0
In the Midwest, hours of operation are longer. The other thing was finding the drop off location. Not easy to find.
Staff at all locations has been wonderful to work with. The call center people were great. I had many changes as we went through the process and each person listed to what I needed and successfully executed what needed to be done.
Great company to work with on moving across country. However, this is my last move (I hope).
Thank you UHaul. Great job!
James K
|
First Impressions
Rating:
5.0
Due to unforeseen circumstances with our new home, our storage needs changed. The staff was exceptional to work with and very accommodating. Thank you for all your assistance with all our storage needs. We only wish every part of our move was this easy! 😉
Tanya B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa T
|
Overall Experience
Rating:
5.0
Everyone was extremely helpful and courteous.
DAVID J
|
First Impressions
Rating:
5.0
New, clean and great staff
Catherine G
|
First Impressions
Rating:
5.0
Employees were super nice and helpful.
Thank you !!!
ROBERT C
|
First Impressions
Rating:
5.0
All staff were welcoming and friendly, as well as professional and helpful. They seemed very happy doing their jobs and it reflected on a very positive experience for me. They also explained how everything works and made sure that I had a good understanding.
Rhonda T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rene O
|
Overall Experience
Rating:
5.0
Amazing facility! They made sure we could get a semi in there comfortably. Everyone very friendly.
lori m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HELEN R
|
First Impressions
Rating:
4.0
Storage units are a bit pricey.
Mary C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Vicente G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Douglas T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancy T
|
First Impressions
Rating:
5.0
Wonderful modern facility in Wickenburg AZ. The drive in garage for unloading, courtesy moving carts, cool climate and helpful staff are very much appreciated. And the bonus — our month is free due to renting equipment to move. Thanks.
Jerry W
|
First Impressions
Rating:
5.0
Awesome people and great customer service!
David L
|
Overall Experience
Rating:
5.0
The young lady I interacted with was very friendly and helpful and has great customer service.
Sherri R
|
First Impressions
Rating:
5.0
Thank you for all you do.
Francis W
|
Overall Experience
Rating:
5.0
Best facility we have ever rented..Clean, modern and very secure.
William D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
cynthia b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jim F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kerry Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen L
|
Overall Experience
Rating:
5.0
Zoe is the manager and she is so helpful. Everyone was so nice and the facility is new and modern.
TANIA W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
John M
|
Overall Experience
Rating:
5.0
Thank you for always being there.
Francis W
|
First Impressions
Rating:
5.0
Great Service and facility.
MARC K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin R
|
Overall Experience
Rating:
5.0
Great available staff
randy o
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Art L
|
Overall Experience
Rating:
5.0
Everything was easy thanks to the wonderful staff
JOSE V
|
First Impressions
Rating:
5.0
Patricia is amazing!!! Incredibly helpful
Dylan B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Douglas T
|
First Impressions
Rating:
5.0
It was so hot that 2 of the uhaul staff offered to unload our little trailer for us. The service was great!
Donna O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BOB S
|
Overall Experience
Rating:
5.0
Very clean facility
Ronald L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
george k
|
Overall Experience
Rating:
5.0
Excellent facility and staff.
Jeff K
|
First Impressions
Rating:
5.0
Alex was outstanding 👍
Anthony M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patsy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAN H
|
First Impressions
Rating:
5.0
Its a new facility and there are problems with the access system but staff was helpful and tried hard to fix.
Stephen L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
malgorzata g
|
First Impressions
Rating:
5.0
I feel very comfortable having my possessions in storage here. The staff is also very friendly, helpful, and professional. I give this place A+.
Dario N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larry s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LINDA M
|
Overall Experience
Rating:
5.0
Very helpful staff, took time to assess our needs
Michael L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JOSEPH B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFFREY C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerry g
|
Overall Experience
Rating:
5.0
The staff was very professional and helpful.
Jim F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kay L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sean O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jim B
|
First Impressions
Rating:
4.0
If your open you should have an employee who can do refunds on deposit on site. I give cash I expect cash back.
If you need help go to Zoe she was extremely helpful.
ANDREW B
|
First Impressions
Rating:
5.0
Thanks fir being helpful & professional with our move!
Cindy J
|
First Impressions
Rating:
5.0
The woman assistant manager is awesome!! She helped us choose a better 10x20 location for our needs. Because of her excellent customer service and the beautiful and safe property we ended up renting an additional climate control unit and a 40ft parking space. We then canceled a reservation for a storage unit at a competitor's location. She clearly takes great ownership in her work and everyone keeps the place spotless. We were very impressed!
CHRISTOPHER N
|
Online Move In
Rating:
5.0
Everyone there very helpful and professional, Alex set up my account over phone, a young lady walked me into access procedures. Thanks
MICHAEL A
|
First Impressions
Rating:
5.0
Patricia and Zoe were EXCELLENT!!!
PETE D
|
First Impressions
Rating:
5.0
Patricia was extremely helpful. Very pleasant and cheerful. You have an excellent employee. We did not interact much with Zoe but she is very sweet too.
Terry D
|
First Impressions
Rating:
5.0
Zoe, your employee, at my location was very pleasant as was Daniel who had helped with a previous rental. I hope to have employees in my work place. Thanks
Hugh M
|
Overall Experience
Rating:
5.0
This is an incredible facility. Clean facility, friendly efficient staff and convenient location.
Steven G
|
Online Move In
Rating:
5.0
Zoe was outstanding. She was knowledgeable, friendly and very helpful. Also, the facilities are great and because of this I intend to use this as my long term storage facility.
Christopher M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerry g
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mike R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dean B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eric A
|
First Impressions
Rating:
5.0
OMG you guys were such a pleasure to work with. You went out of your way to make sure our stay was everything we needed it to be. We will most definitely use you for all our needs in the future and will recommend you to everyone 🤗
KRISTIE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew W
|
First Impressions
Rating:
5.0
All the folks here are really great, polite and helpful. Thanks!
Dennis L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James V
|
First Impressions
Rating:
5.0
Phillip was great
wilfrid r
|
First Impressions
Rating:
5.0
Fantastic staff and management, I couldn't have been more pleased.
MICHAEL G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert Y
|
First Impressions
Rating:
5.0
The only problem was being on hold over 20 minutes to make a reservation
mike h
|
First Impressions
Rating:
4.0
One poor employee had to deal with a number of customers. One customer asked “where are the other employees “ She was told of Uhaul cut back on hours!
Jon J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
amanda S
|
First Impressions
Rating:
5.0
Clean, well designed storage facility.
Friendly staff (Davis, Daniel).
James C
|
First Impressions
Rating:
5.0
Phillip was very professional.
Randy T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
spenser l
|
First Impressions
Rating:
5.0
They were very very nice. Much better than the Prescott facility who were very unprofessional.
KRISTIE M
|
First Impressions
Rating:
5.0
Very very friendly and helpful. More so than the Prescott facility
KRISTIE M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James S
|
First Impressions
Rating:
5.0
Very nice new modern facility. Was surprised by the added security feature of the individual units being alarm. Very nice touch.
Brian T
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
tracey B
|
Overall Experience
Rating:
5.0
Helpful staff. Quick and efficient check in for my travel trailer.
Paulina J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Timothy F
|
First Impressions
Rating:
5.0
The woman who assisted us was phenomenal. Very helpful and accommodating. She should get a raise haha.
CORY K
|
First Impressions
Rating:
5.0
They were absolutely amazing. Very helpful with whatever we needed.
JAN L
|
Overall Experience
Rating:
5.0
Beautiful facility. The woman who helped us was warm and welcoming and so accommodating. The truck and storage unit were clean and the whole process was really easy.
Anjie P
|
First Impressions
Rating:
5.0
People were very helpful & patient, kind during a stressful transition if moving.
Katharine C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
wilhelemenia p
|
Overall Experience
Rating:
4.0
Electricity needs to stay on longer. 2 hours a day
not long enough to charge batteries.
Donald S
|
Overall Experience
Rating:
5.0
Great friendly service. User friendly on line reservations and very very clean
Jeff R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joel S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Peter H
|
First Impressions
Rating:
5.0
Customer service was above and beyond expectations. Staff very friendly and courteous.
David V
|
Online Move In
Rating:
4.0
keep up the good work..
Alfred J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Larry L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tara H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Garey G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BARBARA M
|
First Impressions
Rating:
5.0
Patricia was very friendly, knowledgeable and helpful!!
JOHN G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AARON T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephen E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
george k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vicki T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
george k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LINDA M
|
First Impressions
Rating:
5.0
Absolutely some of the BEST customer service I have ever experienced. I have worked with Davis, Patricia and Zoe and each has gone over board to meet our needs. Even better, this attitude is present EVERY TIME I get a chance to speak to them. Absolutely some of the best team work and sincere customer service that I have ever seen !!!!! THANK YOU!!!! Steve McChesney
Steve M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JIM F
|
Overall Experience
Rating:
5.0
First class all round
Mike P
|
First Impressions
Rating:
5.0
Staff was very helpful and provide excellent service. Am considering renting another unit from them in the near future.
gary e
|
First Impressions
Rating:
5.0
great clerks
Vicente G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark W
|
Online Move In
Rating:
5.0
Wow! What a great new facility. Wickenburg is fortunate to have it at it's doorstep. Facility is immaculate and staff was extremely gratious and helpful. Pricing was reasonable also. Highly recommend!
Kim T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jack H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mike R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CHARLES P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David D
|
Overall Experience
Rating:
5.0
Office staff and maintenance man were amazing and a great help.
Joseph S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JOEL B
|
First Impressions
Rating:
5.0
Everything was great!
Nick G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARTIN G
|
First Impressions
Rating:
4.0
They were still in construction mode and not quite up to speed on the computer system. But facility is nice and the employees very friendly..
byron G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Patricia K
|
First Impressions
Rating:
5.0
This was the best experience ever. The staff was great.
Sandy S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BOB S
|
First Impressions
Rating:
5.0
Excellent customer service and great storage facility.