Customer Reviews for U-Haul Moving & Storage of Willow Bend

Rating:

5.0

Thank you. Easy check in and the truck worked great!

Rating:

3.0

The van stunk horribly I couldn’t drive it unless I rode the windows down.

Rating:

5.0

Quick and easy

Rating:

5.0

Very Good Customer Service!! Very Easy going

Rating:

1.0

Una mierda en todos los sentidos pague y deje un deposito de 100 dolares despues me cobraron unas millas que no recorri y tambien el gas lo tenian en el registro del sistema como que tenia mas cuando no era asi tuve y me agarraron el deposito para pagar lo que yo no debia

Rating:

4.0

The did not have a 15’ so upgraded me to a 17’ for free. Had to wait 15 minutes for the truck to be prepped. Good think I wasn’t on a tight timeline.

Rating:

5.0

Outstanding folks working there. My go to Uhaul.

Rating:

5.0

Don is amazing and was so accommodating.

Rating:

5.0

I just love renting from this location. The employees are so very nice and helpful!

Rating:

5.0

Nice

Rating:

5.0

While the truck was clean, it was very old. Steering wheel is in bad condition and seats had rips.

Rating:

1.0

Jessica Johnson and the person who inspected the equipment were terrible. My receipt says a different time than the time I arrived. Jessica is reimbursing me for that, however they claimed I back into something and damaged the vehicle. This is a bogus claim because I was very careful with truck and returned it just as it was.

Rating:

5.0

You need some pick up trucks

Rating:

4.0

Very friendly customer service of all the employees

Rating:

1.0

Being told by the manager that my reservation is not a guarantee of a truck is what really made me feel like my business wasn’t appreciated or a concern of yours. No one wants to start a move at 330 or 5 pm. Not having a truck when I reserved it was beyond unacceptable, but it was taken as if it were just another day to you people. Not sure how you do business, but I’ll never ever use your company again.

Rating:

2.0

The staff would not get up and check the unit in. There was no other customer in the store and there was 4 available associates.

Rating:

5.0

Thanks

Rating:

5.0

Excelente servicio, muy rápido y confiable. Recomendando 👍🏻

Rating:

5.0

They did not have a dolly as I ordered. So we made do with a furniture dolly.

Rating:

1.0

I had a 7am reservation set up for pickup made weeks in advance. The location management failed to put a key in one of the lock boxes so I was unable to claim a vehicle in a timely manner. This forced me to reschedule van reservation for 5 hours later after driving an extra 50 miles round trip to retrieve my vehicle. The employee who finally checked out the vehicle around 12:30pm was extremely rude and threatening with trying to force the insurance on me. He raised his voice very loud and said I would be responsible for $55000 in damages. So loud that 5 other people in line could hear. Scare tactics and intimidation should not be allowed to be used by a rental car service. I have used this location in the past, but I have never been treated this poorly with customer service of a rental agency. U-haul has lost my business for the future and I will be making my complaints about this location public on social media.

Rating:

1.0

I will never ever use UHal or recommend to any one ! Team not aware what they doing , like you to be in dark area not and hiding information and keep trying they help ?! And once they done they laugh about you … scammers!

Rating:

1.0

I feel like the employees at the Willow Bend location are boarder line rude and need to be replaced with people who are respectful of the customers that use the services of U-Haul. The truck I reserved for a 9AM pick up was parked literally at the farthest reaches of the back lot rather than having been pulled up front and made ready for pick up, the cargo area was littered with leaves, the fuel tank was almost empty, the driver side door weather stripping seal was falling off the door frame ( when I returned the truck the employee accused me of being responsible for tearing it loose ) , all in all it was a negative customer experience for me. I have used this location in the past and it was good on my previous visits.

Rating:

2.0

I have gone in this office for something as simple information and the attitude, speech words and tone from the employees reflect those of someone who's being inconvienced when they have to serve someone. Never a " Hi, Welcome to U-Haul. How may I help you today?" or Welcome to U-Haul. I'll be with you in just a moment." I dropped of a 1 way trailer and the guy didn't really tell me where to take the trailer.. just sort of pointed. No asking how the trailer worked out for me. He was using a device to complete the transaction but didn't tell me that so I felt like he was just on his phone. The people here simply don't want to, (or know how to) be friendly. It's too bad b/c they miss out on good conversation, the feeling of everyone at the company caring about the customer experience and knowing they did their best. Never got a receipt so I don't know what the final total is. I'm in healthcare and if I treated people like this any employer would take care of the problem quickly. U-haul should figure out what they expect from their employees and do the secrete shopper thing and see foro yourself. I would recommend this location but it would come with a warning to be prepared. It was clean but not inviting. you should separate these two questions.

Rating:

3.0

There’s a secure fee that I didn’t ask for, not on the app and not in person. And if there’s a way to have that $15 refunded to my card it would me much appreciated.

Rating:

1.0

Worst

Rating:

4.0

This is my favorite location of many in the area, but this time the person assisting me with paperwork (that I had done finished completely on-line) when I picked up was very inefficient (although friendly). And when I returned there was no one to be seen at the return lane or inside. Minutes later one person appeared but I still had to wait a long time before they could come outside.

Rating:

5.0

Fast and easy move-in and appreciate the 1-month free promotion.

Rating:

5.0

Everything was awesome, thank you again so much. Clean store, clean vehicle, great staff! 11/10 will come here again!

Rating:

4.0

I reserved a 15' truck on Wednesday, the 13th of March and I was quoted with the price of $19.95 per day. When I went to oick it up yesterday, Friday, March 15, they couldn't find the key. After about 20 minutes, my rep decided he would give me a 17' truck for the same price. My total charge was almost $75!! I only went a total of 6 miles. I feel like I was overcharged. My rep said that the truck rental was $29.95. Even after that, I still do not understand why I paid almost $75.

Rating:

2.0

It's important when you run a company that you as an employer train your individuals to be friendly kind smiling joyful so that will make you want to come back My experience they didn't even greet you they didn't even smile they just said what do you need how can we help you That was about it I know when this store was run by a different manager and it was Kenneth Cunningham The store was a pleasant to come into the staff were so friendly they were very very helpful very knowledgeable never had a problem and if you did they would solve it. It takes that kind of person to have a very great experience.

Rating:

3.0

Overall the experience was great BUT I came in person for move out before 2/1/ 2024 and it seems as it is just now getting processed. Me thinking that something wasn’t done properly when I was in person to do so

Rating:

4.0

I just moved to Texas and rented a Uhaul a few days prior to this rental. I wanted to reserve the van because I only needed a few more items moved. The representative at the location told me that since the truck and van were "precious" items, I needed an in state license to reserve them. I have proof of residency so I felt like that should've sufficed. I ended up having to pay for a more expensive rental, with more expensive mileage, and a more expensive insurance. It made it seem like I was untrustworthy. I felt like she could've been more understanding.

Rating:

3.0

the vehicle given to me is not a good one. it is vibrating a lot, on road it is shaking, and shock observers are very bad it seems. I drove a bigger vehicle earlier picked from the same location that was good. also, it will be nice if someone picks and keep the vehicle near to the door.

Rating:

5.0

Excellent

Rating:

3.0

I reserved a van + 2 dollies a month in advance in this Plano location. Dollies weren't available and notification was NOT provided. Drove 7 miles to another store to pick up them up and 7 miles to return it, plus 1 hour wasted that were charged to my bill. .I asked this to be fix as a credit but they said we can't. Is not the $21 + time, is the disdain of employees after a month old reservation.

Rating:

5.0

As for me, everything was fine

Rating:

1.0

They be in there goofing around. Not working. They talk mess about customers. They are unprofessional and very rude. The manage Jessica will talk about customers & the other ugly lady with the messed up skin think she running sht

Rating:

5.0

Service was fast and efficient. The person handling our transaction was friendly we had no problem with anything. She was very knowledgeable about everything. Check-in was just as efficient. Thank you for all your help.

Rating:

4.0

The appliance dolly did not work ... the belt tightening handle would not hold resulting in a loose strap that I held by hand. Had it not been after hours, I would have taken back to exchange for one that worked. I feel I should be refunded for the appliance dolly. I would go back and ask for a refund, but it's not worth $10 to have to deal with the lady behind the counter who was not at all friendly. I'll just assume that it was her having a bad day as we all have them.

Rating:

2.0

Trailer had problems - either a bent axle or wheels - very unstable - dirty inside with prior customers garbage still inside. Location was unerstaffed - one person to do everything -

Rating:

3.0

U-Haul needs to keep their vehicles in good condition. The vehicle I rented had a loud engine noise and the entire vehicle was wobbly on the road.

Rating:

5.0

Nothing, from my end, could be done to make the service, equipment, and process better. I rented a trailer for a week, and the price, quality/condition of the equipment, and the personnel at the location couldn’t have been better. A seamless operation from start to conclusion.

Rating:

1.0

Upon returning my rented truck and trailer, which performed very well, I noticed that my rental contract had the wrong mileage (meaning the mileage on the vehicle at time of rental). The contract showed 1,787 but the truck had 1,818 on the odometer when I picked it up in the morning. I remembered this because it was an interesting number (1818). When sharing this with the attendant, Dalton, upon returning the vehicle and communicating that this would result in me being charged for 31 additional miles that I had not driven, Dalton just laughed. So, my very good experience immediately became a very bad experience. I even brought the truck back with extra fuel. I’m quite disappointed with how I was treated / communicated to at time of vehicle return. I would like to hear from U-Haul on this topic.

Rating:

5.0

This was absolutely the best uhaul location ive ever used. It was very very clean, and the staff very pleasant to work with.

Rating:

5.0

Very helpful employees

Rating:

2.0

The tow dolly experience has been terrible with this location. The straps from the driver side front wheel came off and I had to wait for more than an hour in the night to get roadside assistance from UHaul. The tone of customer service was also along the lines of "You did this" when the car had been loaded by UHaul location itself, for which I had paid.

Rating:

5.0

Just more explaining about what to get in options when ladies really don't be knowing, but over all the customers service was great.

Rating:

3.0

Service here is (and has been) terrible for a long time. They just don’t care. Disappointing.

Rating:

3.0

I was unable to pickup my equipment on time during my “after hours self pickup” because the wrong size truck was assigned to me. Had to call support to get help which caused delays.

Rating:

1.0

I reserved the van for before hours pick-up but no keys were left for me. The reason was they didn't have a truck to assign. So how come a truck was available prior to opening on Sunday. The truck had 2 engine lights on & was difficult to start. The store associate did make the experience a positive one, when he came to get my from my car prior to opening & assign a truck.

Rating:

5.0

Denardo was an AMAZING HOST & made sure i was well taken care of he helped me make this an easy process and for that i will DEFINITELY be recommending friends & family!! My aunt is actually renting from the same exact location today!! Thanks Denardo & the Uhaul team you guys are the best!!

Rating:

5.0

Excelente

Rating:

2.0

Forced to rent "one way" at double the cost, for no reason

Rating:

5.0

Pulled in and a representative was there to help, they unhooked the trailer and I was on my way. Very easy and convenient.

Rating:

5.0

Great experience

Rating:

3.0

Vehicle gas was on empty, not 1/4. Smelled of smoke in cabin.

Rating:

5.0

Thank you

Rating:

3.0

Upon pickup of our 10' Truck, we found a used condom in the bed of the truck. It was covered in blood and other bodily fluids. Since we had no access to proper cleaning supplies, we removed it as best as possible, but was forced to use this unhygienic bed to load my personal belongings into. I'm still cleaning my furniture after unloading it. Disgusting.

Rating:

5.0

I was impressed with the security and lighting in the facility. Also, very clean and well kept.

Rating:

1.0

Front desk people was rude

Rating:

4.0

My first visit was a really good experience, I was having hard day. One African gentleman gave me words of encouragement as we processed my storage rent Al as well truck rental. Sometimes all a person needs, someone to say you can and will get through it. I truly wish would have kept up with his name. He was just so helpful I treated him and another person for lunch. This is the only way I remember the kindness of your employees. Here’s a special thanks.

Rating:

5.0

Ken worked hard to find a unit that would be easily accessible for me. Excellent customer service.

Rating:

5.0

I want to give a huge thanks to young man name Don, he was very knowledgeable, also gave me some encouraging words , things had been difficult days. This lifted my spirits.

Rating:

5.0

Corporate made an error with my reservation when updating it, giving me a smaller storage unit at a higher price and didnt realize it until i went to the unit. Combined with the various issues with the app, corporate gets 1 star. However the specific site at Willow was top shelf with respect to service. THEY get the 5 stars.

Rating:

5.0

The manager helped me when I was in a tough situation thankful for her.

Rating:

5.0

Quick check-in. Fast, efficient and professional staff.

Rating:

5.0

I arrived at 7:40 office closed at 8. Staff did not walk me to my storage unit. By the time I unpack Two moving cart I realized 2246 unit # had someone else belongings. I had to call the office but they were closed. Had to Ieave my truck and now wait till they open for a empty unit 😭

Rating:

5.0

The staff was helpful and informative, the location was excellent and well lit. The only issue I had was the availability of hand carts while moving items from vehicles; that number was (2). Overall the friendly attiude and convience helped greatly.

Rating:

2.0

U-Haul NEEDS TO HAVE 10 moving carts … ONLY ONE WAS WORKING WITH WHEELS!! Terrible!! I will only recommend this store if you get your carts! They should tell you when you have a storage unit HOW MAMY CARTS ARE Available! Full disclosure. Unacceptable!! They’re “on order” nothing can be done, per the manager . GET YOUR BUSINESS IN ORDER!! Do not let this happen that you only have one cart. Please reply Thank you

Rating:

3.0

The only thing I didn't like was that my monthly bill was due on the 25th of each month and I move out a week later after I paid the bill, on the 2nd. I couldn't get a prorated discount. I had to pay for the whole month just for one week. Other than that, the experience was great, thank you.

Rating:

5.0

Thank you so much Anthony. I was going through an extremely dark time and needed help. Thank you for working with me❤️

Rating:

3.0

The only thing I can say about this location is, they need to hire more staff. There was only one man up at the register. Even though he knew people were frustrated, he kept his cool, very professional. I appreciate him for that, but hire some more people so the lines can go faster. Thank you.

Rating:

5.0

All of the staff very helpful. The facility was spotless! Great prices.

Rating:

4.0

I wish I could get a refund for the partial month or at least let it roll over to another storage unit or service.

Rating:

5.0

This location has to be the cleanest facility I have ever seen. The Manger that helped me was amazing. He was friendly, courteous and extremely respectful. I watch him de-escalate two different situations with two different customers. He should be a trainer. I was blown away by his professionalism!!!!!!! If I ever need a unit in the future, I will definitely return to this location! Thank you! James Bigley

Rating:

5.0

This has been the best experience I have had the management Anthony is the best shows so much compassion and extremely understanding he deserves a raise and an award for best management

Rating:

4.0

Need to update descriptions of unit capacity. The 8x10x5 is not sufficient for a 1200 square foot apartment and the doorway is way too narrow.

Rating:

1.0

Bad customer service and terrible service all around

Rating:

5.0

The lady inside was very helpful, was professional even though she was the only working inside, very nice

Rating:

5.0

Hi! I said no to secure because when I first rented my unit a few months ago, I had problems with the door. I could not open or close it myself. It was jammed. When I returned to the facility yesterday, I was presently surprised to all the changes that had been made. My review is based on yesterday and not in October. I would fill out a much different score.

Rating:

2.0

The weekend I was in town to move out of the facility the elevator was broken. I was forced to keep facility for almost a year long because elevator was broken for 3 months. Each month I returned was unable to move out. I’m permanently back in the city. $1200 wasted due to poor property management

Rating:

5.0

Mr Anthony Summerfield was so kind & respectful. He showed me to my unit & demonstrated how to access the unit area. He answered all my questions with detail. It was a great experience.

Rating:

5.0

Owner was helpful, experienced, knowledgeable and friendly!!

Rating:

5.0

I’m only giving it 5 stars because Anthony is an amazing person. He has great customer service and goes above and beyond for his customers! If he could choose a better team of ppl to work at that location it would be top tier!

Rating:

3.0

The personnel there will see various people in line but refuse to acknowledge or even greet. 3-4 employees talking but only one employee taking care of customers. Lack of flat carts in storage area.

Rating:

3.0

Very hard time speaking to staff at Willowbend location. Calls, more often than not, got forwarded to call center. VERY inconvenient. Had difficulties paying by check for unit and was constantly told we were in arrears, even though we had a check automatically mailed each month. Most of our problems were with processes and NOT the staff.

Rating:

5.0

The young lady that helped me was so kind and friendly!

Rating:

4.0

The keycard/keypad NEVER worked, and I'd set the alarm off every time I opened my storage unit. I replaced my keycard several times, and entering the unit number wouldn't work in the system either. It wasn't a huge deal, but it was extremely annoying...and made me wonder what the point is of the additional alarm if we ignore it anyways. Staff was super friendly and the facility/area was always clean.

Rating:

5.0

Yes my experience with this Uhaul location was great Anthony Summerfield is a very good and professional manager,Please give him the credit he has earned…thanks for all your help!!!

Rating:

5.0

The staff was amazing. I believe her name was Stephanie at the front desk, she was probably the best customer service ive ever had. Very polite & prompt to take care of any problem

Rating:

5.0

Clean facility, easy use and access, staff was helpful and knowledgeable.

Rating:

3.0

All in all the facility and employees were fine. I didn’t like being told There wasn’t a medium unit available but I could get 2 small unit for the same price. Then after moving in, I was charged for the next 8 months for two small units and it wasn’t negotiable. I was never shown how to card swipe in and out to unlock my unit so the alarm wouldn’t go off. I finally went back to the office an asked what the difference in the two different card swipers were and figured it out. Lastly, one of my units wouldn’t slide to close and lock without 15 minutes of trying different things. Again, nice facility and mostly helpful staff, but there were a few areas that could use attention.

Rating:

3.0

Didn't get my 12 dollars back

Rating:

5.0

😊😊😊😊😊 Thanks All you guys.

Rating:

5.0

Phillip and the team are always very helpful!!!! I was able to store all my Items there before my move with no issue.

Rating:

5.0

Phillip and all the staff were very polite and helpful. They assisted me with all my needs.

Rating:

4.0

Missing 1 star because when I moved into the unit the elevator was out. Luckily I had movers with me but was quite the hassle. Fortunately it was operational when I moved out.

Rating:

5.0

The guy and the new guy that helped me were excellent. They went out of their way to check for lockers that were recently vacated. Awesome!

Rating:

5.0

Anthony ? At the Dallas Tollway location in Plano Tx was VERY helpful ... he deserves an ata boy!

Rating:

4.0

Elevator broken. Apparently has been 3 months.

Rating:

5.0

No commments

Rating:

4.0

Management is excellent.

Rating:

5.0

This location is great. Secure facility, friendly knowledgeable and helpful staff. Highly recommended.

Rating:

5.0

Great facility and great staff!! Helpful, nice and very calm! Will use again in the future!!!

Rating:

5.0

Clean, staff was happy, polite, helpful! Just great!!

Rating:

5.0

Thankyou for helping me .

Rating:

5.0

Great staff

Rating:

5.0

All members of the team at the Willow Bend U-Haul were unfailingly courteous and quick to be helpful. I would recommend them without reservation as the best storage facility staff I’ve ever encountered.

Rating:

5.0

The manager Cody has always been helpful& courteous. His staff have also been attentive, helpful and friendly. Have ALWATS had the best service at this location under the good management of Cody.

Rating:

5.0

Very pleasant and fast experience. The staff , the 2 young men were very nice and professional. Will be 1st choice if need again.

Rating:

5.0

Very helpful and friendly customer service. I would recommend this to my friends

Rating:

4.0

Need more desk help. Stood in line multiple time due to only one person at the desk

Rating:

3.0

In spite of many attempts, I could check-in online. The storage facility doors were not working when I arrived to unload. Because I could not check-in online, I could not get instructions to drop the truck off after hours. It should not be too hard to put up a sign about how to drop off a truck after hours. I recommend you take down your website until it works or make it much simpler for the simple-minded people like myself.

Rating:

5.0

The staff were terrific!

Rating:

1.0

The building flooded and damaged my items

Rating:

4.0

For climate control it was very hot inside on the 2nd floor

Rating:

5.0

The staff went out of their way to be helpful to me.

Rating:

5.0

The staff was very helpful!

Rating:

2.0

Customer Service was great, but my truck was a death trap that got HORRIBLE mpgs.

Rating:

5.0

Ms. Rosa Moss helped me. She was knowledgeable and efficient and explained how the process worked. My movers said it was very safe and they pointed out what made it safe, which I appreciated. Again kudos to Rosa!

Rating:

5.0

I have used this location multiple times for multiple reasons and always love it!! Will be back next time also. :)

Rating:

5.0

Rosa, Cassandra & Dalton at the Dallas Parkway location, far exceeded in professionalism, courtesy and demonstrating sincere concern for us. They quickly resolved several issues we had. I’ve been using uHaul for over 20 years and this group is the best I’ve ever had experienced before.

Rating:

5.0

It was an excellent experience, clean and secured and most importantly great members of staff. The manage Coddy Scott is wonderful with excellent customer rekation , pro activites, his other Staff Casandra is also great . Overall excellent experience. I will definitely recommend the store to families and friends . 5 star !

Rating:

5.0

Employees were very friendly and helpful and capable.

Rating:

5.0

Very professional

Rating:

4.0

The only problem is lack of space. But that’s good for U Haul not for people needing a specific size

Rating:

5.0

Cody and his team are phenomenal.

Rating:

5.0

I love uhaul…Attendants were super friendly and courteous

Rating:

2.0

I reserved a climate controlled space online and the price shown reflected that choice. When I got to your storage site I was told that no climate controlled spaces were available and that my reservation did not indicate climate controlled even though the price shown matched that of a climate controlled space of the size I requested online. I cancelled and found storage with a competitor.

Rating:

5.0

Kenny - the manager was very helpful. He’s got a great business.!!! Thanks and keep up the good work and great service

Rating:

5.0

The staff was amazing! So friendly and helpful. So impressed and will never go anymore else!

Rating:

5.0

Superior staff. I rarely 'recommend' companies but my experiences with this facility and the staff has Always been above my expectations.

Rating:

5.0

On site manager Cody Scott is excellent!!

Rating:

5.0

I ended up getting a storage that was too small and the manager Cody was able to get me another one in short notice next to the one I have. The timing was perfect as my movers were running out of time.

Rating:

5.0

Everyone was helpful Very friendly and kind

Rating:

5.0

Great Service and very friendly staff

Rating:

5.0

All is well

Rating:

5.0

Crew above and beyond.

Rating:

5.0

If I ever move again, I hope not, but I’ll use Uhaul truck and storage again. Y’all made it so easy, and affordable. I tell everyone how amazing it was to get my storage while we were driving to Dallas, before I ever arrived! Thank you again Uhaul!

Rating:

5.0

Ken, the owner/managers was very patient and accommodating He explained everything thoroughly and helped us make sure we understood how everything worked. He and one of his team members even went so far to make sure the locking mechanism and latch were working smoothly and that we had no problems operating Hats off to all the crew. Nice job!!!

Rating:

5.0

Super friendly staff and team. The manager has always been so great.

Rating:

4.0

Great experience. I just wish I would have got the 5 by 10 unit I asked for. I got 2 small units side by side and it made it much harder to get certain pieces in it. But besides that it was awesome.

Rating:

5.0

The team was very helpful. Meet all of my moving needs. Thanks

Rating:

5.0

Annabelle was fantastic

Rating:

5.0

N/A

Rating:

5.0

Although I was able to check in with the mobile link I had, I received excellent onsite help regarding my building security access code. I have received great service at this facility in the past. Convenience combining a truck rental made me choose this location as well.

Rating:

5.0

Clean as a whistle, friendly staff

Rating:

4.0

Kammeton needs a little more training, but managed to take care of me.

Rating:

5.0

Cody is the best, he was very helpful the entire time. That very important considering my unfortunate situation I was in. He made in a bit easier.

Rating:

5.0

Very professional, friendly and efficient staff. The process was quick and smooth. Extremely clean facility!

Rating:

5.0

Very accommodating. Friendly and helpful staff. Rented a truck, then rented a storage unit. Could not have asked for better service.

Rating:

5.0

Great customer service.

Rating:

2.0

My dissatisfaction relates to the final month of the contract not being prorated. i moved out on the 13th of September, and had paid full rent until October 8th. I know of no other rental service where the move out date has no proration.

Rating:

5.0

Keep up the good work.

Rating:

5.0

This facility was well maintained

Rating:

5.0

Kenneth was a major help from day 1! I love this location on Dallas Parkway, I’ve never had any issues.

Rating:

3.0

While the facility didn't have trash or bugs that I could see...other than the front corner where people pile their discarded furniture and belongings...my only complaint is that the entire storage facility reeked of moth balls. Like REEKED! The odor hits you as soon as the sliding doors open and is so terribly strong that my belongings now reek. I'm now forced to dry clean the majority of my clothing hoping the odor will dissipate.

Rating:

5.0

Thank you for a great storage unit.

Rating:

5.0

Ken was very helpful and nice.

Rating:

4.0

Some water apparently leaked/dripped into my space. Water marks were apparent on the side of some boxes. Damage was slight. There was no standing water when I visited, which was infrequently.

Rating:

5.0

The African American girl can be more friendly and a little bit more helpful but the other two staff was EXCELLENT KEN I believe was his name he was the general manager and the young girl who helped with our trailer was EXCELLENT but the other girl she need a little more training to go on her attitude and how to properly assist customers, we walked in she was dull and boring with a slight attitude barely helped us, gave us our answer on our RSVP and that was didn’t try to help us find a different location she didn’t do anything she was horrible! People with attitudes like hers will make someone not want to come back but luckily the other two was there and they did a great job at it! I’m (black as well btw) I can’t remember her name so that’s why I said African American girl

Rating:

5.0

No issues at all!

Rating:

5.0

Great place will use them again if needed

Rating:

5.0

I did not experience any problems with or at the facility. Would totally have no problem recommending it to anyone. (Plus, it is easy to find)

Rating:

5.0

From the moment I walked in the door, I had a great experience!

Rating:

5.0

We have been there for 12 years I think. We liked it a lot. Unfortunately we moved too far away and my office is now downtown Dallas

Rating:

1.0

Service took so long I have to wait 20 minutes and then I have to go through all process 30 minutes and it will make me feel so tired

Rating:

5.0

All around awesome!

Rating:

5.0

There is a really sweet African American guy that made the move out so smooth. He really went above and beyond, especially with everything going on. Great customer service. Thanks guys!

Rating:

5.0

Staff was very knowledgeable and acted like they really cared about your needs. Prices could be a little better.

Rating:

5.0

My wife and I have been to countless U-Haul facilities across North Texas and by far U-Haul Willowbend has been the best location without a doubt.

Rating:

5.0

Kenneth was remarkably helpful with everything I needed. Great experience.

Rating:

5.0

The staff, facility and rental process was first rate. I would highly recommend the U-Haul at Willowbend.

Rating:

5.0

The staff was extremely helpful!!!

Rating:

1.0

Changed lock on my unit and removed my belongings

Rating:

5.0

Great custumer service!

Rating:

5.0

Everything went smoothly and I was able to store my stuff between my move out and move in date. Some of the staff are a little apathetic and mumble a little. But they are otherwise friendly & helpful.

Rating:

5.0

Friendly staffs

Rating:

4.0

Rating based on my first time UHaul Storage rental. We should have gone to location for better instructions and physical look at storage size. We need to upgrade to next size. Also an alarm went off.

Rating:

5.0

Great staff, clean unit, no issues whatsoever.

Rating:

5.0

Very clean and the people were friendly

Rating:

4.0

Chris was very nice.

Rating:

1.0

I saw rat or mice droppings on my belonging while I was moving the furniture from the unit.

Rating:

5.0

Very helpful staff

Rating:

5.0

The representative at the counter was very friendly and helpful, a definite step above previous visits to this location.

Rating:

3.0

Everything was great with the unit. Never had a problem with access or cleanliness. My problem was that the price for the unit went roughly halfway through our time there. That was truly upsetting.

Rating:

3.0

Staff was so kind and helpful but communication was poor. Especially between UHAUL corporate and the location. Multiple issues across the board with poor follow through.

Rating:

5.0

They made the process very easy. The lady was fast and efficient

Rating:

5.0

Very thorough and kind

Rating:

5.0

Super location, facility, staff. Will HIGHLY recommend.

Rating:

5.0

the team is great.

Rating:

5.0

Excellent service! Friendly, Fast, Very Courterous!

Rating:

5.0

Very satisfied with the service and facility for the last several years we’ve rented a storage unit.

Rating:

5.0

Exelent service

Rating:

4.0

Very clean staff was professional

Rating:

3.0

The staff was friendly sometimes. But the staff was more friendly then the managers

Rating:

5.0

Good place friendly staff. Would use this place again if I need it.

Rating:

5.0

The GM was great. We called him after hours, and he answered our call and provided assistance. He was very helpful throughout the whole process. I never have any problems when I come to this location.

Rating:

4.0

We simply needed to save money so we moved our storage in house.