this has been worse move in ever
Lovell Jones | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Wurzbach
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was very satisfied with the facility. It was well maintained and secure. I went in and out whenever I needed to. I rented for over two years and never had a problem. In fact, the young lady who cleaned the facility was very helpful to me when I was taking boxes out. I appreciated her help and input. I would return if I ever have need of a storage unit.
Emilia Attlesey | Overall ExperienceGriselda was a very helpful and always in a good attitude. I recommend her to any higher up position available for her!.
Jose Castillo | Overall Experience100 stars!!!
Kristen Phillips | Overall ExperienceOffice lady gricelda was rude ! Won't be going back ty
REBECCA DUANO | Overall ExperienceVery kind and overly helpful.
CALVIN DIGGS | First ImpressionsVery nice staff
Kathryn hunt | Overall ExperienceI have been using U-Haul for over 4 years, the facility grounds were always neat. The staff were always friendly.
Leticia Buenrostro | Overall ExperienceOnly concern is the fact that if you close your storage before the month is over, you do not refund paid unuse time.
MARIO ENCINAS | Overall ExperienceMaria Thank you so much for always being there to answer all my question or concerns. Keep up the great service!
Debbie McDonald | Overall ExperienceAlthough everyone was nice, the reservation system needs to be updated. I had to go to the new location to sign up for my account and then back to old location to store my stuff. I don’t have a car, so I had to go sleep 4 Uber rides to do this. This was very frustrating and costly.
Rejeana Williams | First ImpressionsWould like a gas credit. Left it with uhaul 3/4 full. Only needed to be 3/8's full
Steve Homan | Overall ExperienceEasy Clean And Secure and temperature controlled
MarQuise Love | Overall ExperiencePositive experience.
PAMELA RANKINE | Overall ExperienceNone
PAMELA RANKINE | First ImpressionsSuper experience, would definitely do again with them. Thanks.
rOLAND Pena | First ImpressionsI had very good experience with U-Haul at the Parkdale location for many years. However, that changed this summer. They decided to move the office across the street with no notice to customers. I drove up to pay my monthly bill and saw the big sign that stated "We moved" and the gate to the property was standing open. The phone number on the sign was not working. I drove over to the new office the next day and the situation was not as bad as it appeared at first, but the damage had already been done. If they did that to us once, what will they pull next time? It would have been nice to receive a letter or email stating that they value my business. Obviously, they don't. I will say that Gricelda, Quinn, and other people associated with the property have been extremely nice and professional. It ended up working out well. I have now settled into a new location run by a different company.
PATRICIA JORDT | Overall ExperienceGuy who worked/helped me out there was zaddy <3
Miranda Ruiz | Online Move InWE ALWAYS DO BUSINESS WITH YOU GUYS
Pauline Vargas | First ImpressionsVery helpful staff
Nook Gustamente | First ImpressionsSigan trabajando
Jose Lechuk | Overall ExperienceCanceled my storage unit before it was due unit was cleaned out thoroughly and the lock was taken off when I canceled my unit. U-Haul still charged me and now I’m having to wait to get my money back when I never should’ve been charged in the first place they assured me that it was canceled but yeah I still got charged.
michael head | Overall ExperienceThis staff is the best! They are professional, understanding, and knowledgeable.
Rolanda Anwar | Overall ExperienceRented a number of storage units from this location over the last few years including a storage/mini office and have had a great experience all along the way. The mini office was a great place for a new business to setup shop. Affordable and comes with lots of good amenities. Definitely recommend!
David Keller | Overall ExperienceThe staff is amazing. Griselda was more than accommodating and helped me tremendously even though my needs were last minute. She’s clearly running a tight ship, and doing it well.
Weston Taylor | First ImpressionsI got on the app to take my rental truck, the app is not even updated that the U-Haul store lived locations. Got charged an extra day for being late because the app was not updated. If it was we would’ve gotten there on time. Tried getting to customer service so we can resolve it, got sent to 4-5 different people. Until I finally got the number of ms. Griselda the GM. I called her TWICE and left a voicemail…. STILL WAITING FOR HER TO CALL BACK. HORRIBLE EXPERIENCE still haven’t gotten my issue resolved. IM STILL PENDING MY $100 CASH DEPOSIT
Jared Luebbert | First ImpressionsVery helpful
Robert Perez | Overall ExperienceThe property manager was always rude and dismissive. She exuded no professionalism and it appeared that her girlfriends comfort to precedence over the customers. Tha manager was consistently rude, unwelcoming and someone to be avoided. The team was amazing Jacob and Diana as well as all other team members get 5 stars from me. I couldn't wait to leave due to HORRIBLE MANAGEMENT. I've already contacted the BBB.
Selena Cervantes | Overall ExperienceI want to thank everyone at this location for all the help. Moving can be very unsettling and everyone who is employed here always were helpful, understanding and never did I feel that my belongings were at risk during the time I used your facility. I appreciate it. Laura Clements
Laura Clements | Overall ExperienceIt would be helpful if there was staff available until close time. Even though there is an 800 # for questions or problems, staff would be there to promptly help with any card swiping issues.
MAGDALENA NATERA | First ImpressionsThank you for being available when I needed storage services.
Olivia Jackson | Overall ExperienceNice service
Maria Sandoval | Overall ExperienceThe staff that signed me up she was awesome very quick I did not spend much time in your office. Thank you.
Pedro Navarro | Overall ExperienceThe main issue was the location itself and the entrance is difficult to enter and exit from safely due to large semi's or vans being parked along the road leading up to the entrance. Also, the cards had to be re-programmed several times. Otherwise, the staff themselves were very helpful and the units themselves worked perfectly.
Natalie Sanchez | Overall Experience10/10. Elevator door in c is a bit aggressive, be careful with long items
Benjamin Caruso | Overall ExperienceUhaul for long term or short term, it is where you want to be. With so many options it will never end because Uhaul is the leader in storage. In 50 states from vehicle rentals, trailers, storage to your home, or even facility storage you can't go wrong. Also remember Uhaul allows automatic payment's or even month to month payments. Many other storage unit's need you to sign a forever contract where you end up paying more. Uhaul has a vast array of different sizes of units, depending on your need's. But know this Uhaul wont ask you to toss anything, they want you to keep your memories. So choose Uhaul you wont go wrong.
Ian Schrader | Online Move InMuy buen servicio
Maria Sandoval | Overall ExperienceMale was a little rude
Jane Lopez | First ImpressionsStaff was very accommodating and kind. Thank you!
Mamadi Douno | Overall ExperienceThey all were great and were very helpful to me
Christopher Johnson | First ImpressionsThe lady who works at the front desk was exceptionally professional, she is awesome and I am so thankful that she was there to help me.
Benjamin Lawson | Overall ExperienceManagement of this location is top notch. Friendly, efficient, and focused on ensuring the client has a positive experience.
David Vied | Overall ExperienceGricelda and her team always did a fantastic job during my businesses stay in the offices for almost 2 years. Thank you all
Eric Daniel | Overall ExperienceManager Gricelda is the BEST! She is definitely a great assets to UHaul.
ELIZABETH GALVEZ | Overall ExperienceEveryone was amazing and so helpful - from beginning to end. Nh staff started the process and got me to Tevas. in Texas everyone was the same - more than 5 stars !!!! And at Parkdale Drive they helped me get everything set up for my bew apt. i used their movers and tgey were all excellent
Natasha Athens | Overall ExperienceThe ine think I didn't appreciate is getting a specific price then Uhaul raised the rent the following pay schedule. It's like you give me a deal just so I'd rent the units then jack the prices up. Shady
Katherine Killion | Overall ExperienceIt took too long when a reservation had been made already.
ANGELA REYES | First ImpressionsGiselle was very helpful and accommodating, good customer service.
Olivia Dixon | First ImpressionsGot unit broken into and then when i told them im leaving they continued to keep charging me and after several calls and being harassed for my payment. Do not rent here they are thieves.
SHANNON HOLT | Overall ExperienceOverall, was a good experience with no issues. Would recommend using U-Haul if needed.
ENRIQUE RODRIGUEZ | Overall ExperienceThe only reason this facility is not rated excellent is because it is located at a congested junction. There is only one stall for returned vehicles and most people just park illegally on the street in front of the facility’s entrance. No fault of the staff, but it is congested. Other than this, the staff were super awesome and courteous. We will definitely continue to use U-Haul in the future just because of our positive experience. Thanks for helping make our move less painful.
Jesse Babauta | First ImpressionsUnfortunately I had my belongings in storage for 8 months. Besides having some technical issue accessing my unit when the power and electric doors went out. Manager Gricelda Ceballos and other staff were very polite and helpful. Gricelda always took care of any issue that came about.
Shalay Duncan | Overall ExperienceThanks for your help in this few days of service . I will use all again . Thanks Catalina
Maria Rodriguez | Overall ExperienceManager was very friendly and professional as well as staff!
FANNIE MCKINNEY | Overall ExperienceI cleaned out my unit less than 24 hours after my monthly auto pay was initiated. I asked if they could wave that fee for just the one month and they said there was nothing they could do. I called the manager and she never answered or responded to me. So I paid $85 dollars for an empty storage unit after doing business with this company for an entire year. How is this costumer service? I’m still very upset. This company has lost my business. Unless there is something that can be done.
Michael Martinez | Overall ExperienceSigan trabajando los necesitamos
Jose Lechuk | First ImpressionsThanking the staff for their patience with me being a disabled veteran! They went well beyond limits to help me with payment issues.
Joe Harris | Overall ExperienceBetter than all the rest
Johnathan Riley | First ImpressionsThanks, felt very safe.
RODOLFO MOLINA | Overall ExperienceThe manager Maria has super excellent customer service skills. Friendly, helpful and overall great experience.
James Click | First ImpressionsStaff was professional and attentive to needs. Friendly and helpful. Definitely would use them again and recommend this storage facility to anyone.
Belinda Connelly | Overall ExperienceMy unit was broken into and my insurance claim was denied even though I had a police report. That happened not even one week after moving my belongings into the unit.
Micheon Gatewood | Overall ExperienceThank you for all the assistance that was provided, my questions are always answered In a timely manner.
Christina Alfaro | First ImpressionsLady at desk very helpful
Chelsea Castorena | First ImpressionsMy unit was broken into and all my valuables were stolen. It was not till after I had time to evaluate what had been taken did I realize what all was actually missing. I don’t believe a sincere effort was made to contact me soon enough so that possibly would have helped recover my valuables. Been retired law enforcement, I know time is of the essence in recovering stolen items. Staff said they tried contacting me but neither I nor my brother had missed calls from the staff. I removed my remaining items to another location, hopefully I’ll have better luck there. I believe staff should have contacted police about the break-in, so law enforcement could have started this investigation as soon as the facility became aware of the break-in, and wait for the client to take it upon themselves to initiate an investigation. No I would not recommend your facility to anyone. The break-in took some time in completing, so your staff should have noticed what was happening in their surveillance cameras in the office at the time it was happening. The whole incident seems fishy to me and brings about suspicion of the actual surveillance done by your staff at the time of this incident. Poor job!!!!
Roberto Meza | Overall ExperienceTHE PERSON THAT HELPED ME WENT OUT OF HIS WAY TO SERVICE ME.
ARTURO DEPENA | First ImpressionsThe 15x30' storage unit reserved did NOT exist at the facility. The 26' truck was NOT accepted for drop off as scheduled. 2 10x15' units were substituted for the reserved space. The truck has to go elsewhere for drop off. I have had to rent a third unit (FROM A COMPETITOR) to complete storing my household goods. The staff did the best they could, but your data base is apparently inaccurate and worthless. I will not be doing business with U-Haul again.
Mary K Binford | First ImpressionsThe storage experience was no different than any other the customer service was good after only one month though the price increased but it was already a little high in my opinion. Followed the instructions online for check out and was still charged for the unit had to go back to the store which they already re-rented the unit so they know I moved out said it was a mistake but still inconvenient. As a whole I will not use U-Haul again the last three out of five experiences that I’ve had with U-Haul in the past six months four of them have been horrible and only one of them has been OK which is the storage unit!!
Michael Fulkerson | Overall ExperienceUhaul of Wurzbach had a very friendly and helpful staff. They worked well together and made the process very quick and easy for me.
Robert Jones | Online Move InThis is an almost excellent facility. The issues are only three. First, German cockroaches I saw them in the facility multiple times. Two, security was adequate but multiple units had been broken into including a unit next to my own that I reported to management. Three, my door was repainted (thank you) but my lock was also repainted which was not desired. The service, availability, and staff were outstanding.
adam HERNANDEZ | Overall ExperienceAdrian initially orientated me a few days earlier on the prices and sizes available. Today I went and rented my story. Both Adrian and Emiliano did a great job. Great employees.
Mary Rodriguez | First ImpressionsStaff very professional, knowledgeable, and friendly. They reserved my unit and it was ready on time when I was ready.
Dwight Wiedenmann | First ImpressionsStole from me a lot of stuff Staff dint report it Manager never called me Manager disappeared when the stolen property happen Security is horrible Camera are horrible position and a lot of access point and poor secured locker
HECTOR ASTUDILLO HERNANDEZ | Overall ExperienceVery friendly and polite staff!!!
Monica Case | First ImpressionsThe only problem I had was being connected with the storage unit that I had the reservation at. Of course I was on my was and it was difficult to understand each other clearly. But once I called directly, the young lady was very helpful and she addressed my questions perfectly. When we got to the place, she was awesome in explaining the different size unit and got us to the right one. Kudos to your associates.
Emilia Attlesey | First ImpressionsThey broke into the storages
JAMES THOMAS | Overall ExperienceGood facility
Rene Munoz | Overall ExperienceThere was supposed to be a key left for me inside the unit according to the online instructions. No key was there. There aren’t enough moving carts. I walked around not able to find one. The one I saw was being used by another customer. According to the office there are no remote control keys for access even though it’s advertised. I expect a better experience for the price I am paying.
Corrie Gulley | Online Move InMuy buen servicio
Rosa Elia Gonzalez | Overall ExperienceStaff had excellent customer service
Lisa Pollard | First ImpressionsStaff was helpful and friendly.
Jules Lauve | Overall ExperienceThe building was extremely long distance for my movers and timing. Not happy.
Jennette Brown | First ImpressionsNo place better than Uhaul!
Sherry Nix | Overall ExperienceDisappointed that after 3-26' trucks one-way from NJ, one one-way (local) for two weeks, one local truck, and a 15x30 storage unit for 4 months that you do not reimburse for unused days of last month. $1000's of dollars and you can't part with $100 for unused space at a time when that unit will be rented very quickly. That said, the manager of the Wurzbach location is exemplary, knowledgeable, helpful, accommodating and downright nice. She should be promoted to lead all SAT locations and train all employees in customer SERVICE.
MARK ROUSH | Overall ExperienceStaff is always very helpful and professional!
Susana Venegas | Overall ExperienceNeed more specials for local and big trucks and storage combo specials for local
Mary Hernandez | First ImpressionsYou are the best
Kettly Vesseau | Overall ExperienceStorage was the perfect space and the women at the front desk was friendly and very helpful.
Tiffany Smith | Online Move InEmployee was very helpful and informative. Helped alleviate some of the stress involved in moving across the state.
Deanna Talamantes | First ImpressionsOther than the break-in of my unit everything was fine.
KRISTINE CUELLO | Overall ExperienceGricelda Ceballos Suchil Was amazing, the storage wasn’t clean but she fixed the issue right the way excellent customer service. The perfect fit for management I don’t know if she was a manager but she should be one of the best
Fazia Medjber | First ImpressionsGricelda Ceballos Suchil, was always on point to provide assistance promptly of questions, that allowed my rental experience stress free. EXCELLENCE PREVAILED.
Benjamin Smith | Overall ExperienceThe lady working in the office (I believe her name was Grizella) was amazingly helpful. I really appreciated her.
Mark Alexander | Online Move InAmazing service !!
Susana Venegas | First ImpressionsMaggie was awesome in her assistance and very knowledgeable
Christopher Rodriguez | First ImpressionsVery friendly and helpful.
LeDae Anderson | First ImpressionsThe people here are great!! Very nice and friendly. I’m telling everyone I know to rent from them. 😃 Wonderful experience. 👍🏽 My only issue was that I couldn’t bring the 26’ u-haul truck I rented to move my stuff into the gates.
Machell Wright | First ImpressionsAll staff is always courteous and happy to assist, it does not matter how busy they are, they have a happy face and are very helpful.
Ana Lebron | First ImpressionsIt was an inconvenience that every time I would call I would get a call center and leave a message and then would never get a call back.
Richard Gutierrez | Overall ExperienceGricelda is an asset to your company and should be a model AND Trainer for how to serve customers. She seems to know the anxiety of moving and went well out of her way to serve my circumstances. Thank You!!!
MARK ROUSH | First ImpressionsNeeded a storage unit for a couple of months at the most but everywhere I checked out was only offering 6-12 month leases for storage units. Ended up checking out uhaul’s storage rates and settled on the perfect sized unit. Not only did they offer a monthly rental basis, but they had a lot of different sized units to choose from, unlike other places where you get 2 or 3 sizes maximum. Was also able to get the option for climate control, which was great. The entire process was online, from reserving the unit, to checking in and bypassing the line at the desk with a lock waiting for me inside the unit when I arrived. 10/10-would highly recommend
William Norris | Online Move InThey gave me a upper locker when they were lower lockers easily accessible and vacant. I dropped a box in 10 minutes later when I noticed I asked if they can get it for me because everything requires a card swipe and they claimed there was no box but they were look at the cameras to see if it was an employee who picked it up or another customer. I never got my $3,000 engagement ring bag or heard about it again. At one point when I couldn't find my storage key I attempted to open it with bolt cutters and no one stopped me or asked me for verification that it was my unit. All the card swipes and cameras are nothing more but an illusion of security because they don't even review the cameras to see if someone's breaking in or to locate and drop the package breaking it in or to locate a dropped package. I never thought so much to go wrong on a simple storage unit but everything that could have went wrong went wrong with this U-Haul storage and I will not be returning.
ALEXANDER ESPITIA | Overall ExperienceThank you so much for your professionalism and sincere concern for all my storage needs I will continue to return to Uhaul for ALL my storage needs if I should EVER need it again. Keep up the great work, Ladies!!!
Debbie McDonald | Overall ExperienceJust wanna say thank you for your help. Bye!
LISA STILLING | Overall ExperienceI had problems after moving out but spoke with representative and everything taken care of great customer service will recommend to friends
Theodore Johnson | Overall ExperienceMarciela (?) i believe cause i suck at names sorry and Gricelda (?) Were the best! Honestly. Helped me out ALOT cause i just needed to hold a small amount of things for a short time and they made it really easy. Definitely dont mind coming back here if i have to again
SHANISE DUNBAR | Overall ExperienceVery disappointed that I ended my contract at the end of the month and was still charged for the following month (Especially during these hard times)
Cynthia Rodriguez | Overall ExperienceNa
Martin L Alcala | First ImpressionsThis facility was far from a good experience. I sadly was pulled from dorms and accepted the assistance U-Haul offered until I got back on my feet. I trust was unimpressed. I had no access to my stuff after 9am and considering everything I own was in there and I realized I could itemize certain things when I was off of work well past 9pm. Then as the experience came to an end I was moving and noticed there were ants all over my belongings. Being I am deathly allergic I had to call my sister and sister in law to move all my stuff for me. When I told the ladies at the desk they cane down to observe it was true. The first offered us to leave all objects we already had in the truck and have them bombed and pick them up the next morning but then the other woman immediately claimed “they’re just sugar ants they’ll be fine” as if she was bothered by us bringing to their attention something that could kill me. I ended up paying 115 a month for an experience that was by far the worst as well as to be disrespected by the staff for my concern with the items in my unit being infested with ants. Definitely need to address professionalism with the staff here.
Carrie Russell | Overall ExperienceFantastic Service!
Vivek Thomas | Overall ExperienceI stay with you for 11 years and never have any problems, and I never miss any payments either.
JOSE ZAMORA | Overall ExperienceThis is the second time I had units there and I went back the second time cause its very clean and the people in the front ars very nice, when I need storage again I'm going there
Joe Elizondo | Overall ExperienceThe office staff is always friendly and helpful.
Clifton Heal | Overall ExperienceStaff was very friendly and flexible. Great experience with storage needs.
Alejandra Reyna | Overall ExperienceI was pleased in the service. They took care care of us as we traveled. Thank you for your great service.
jesus morales | Overall ExperienceWish there was prorate policy, had to stay a few days into June and had to pay the entire months rate. Other than that it was a good experience.
Lesley Lee | Overall ExperienceAmazing staff and great facility
Sarah Adkins | First ImpressionsItem stolen Manager Gracelda was rude and very unprofessional. I moved out of the facility. Payment was due, the young man behind the counter Marco, said I owed $500. Plus. I owed for two weeks. The managet stated that I needed to fo to my bank and get a paper statement to prove that I had paid for the unit. A paper statement? I was told that "I" needed to contact the cotpotlrate office. So I xid. Spoke to coroporate office , i owex $254.00 Corporate stated that They see exactly what I see on the computer. Incluxing payment history. This manager is less then , well lets just say I would not jave Gracelda work for me. Eventually the young man contacted it,department. Found out their system automatically ads a month until you click on payment, then the teue balance shows. The manager Gracelda should have known this. To say the least I was pist! I have spent over $2000.00 in fees to this company. U haul owes me money. They do not Repeat do not pro rate the fees. So basically you spend a lot of money for very poor service from U haul on Parkdale San Antonio, Texas Mary Britt
Mary Britt | Overall ExperienceI’ve never used a storage unit before & this experience was wonderful. Griselda & her manager were genuinely helpful—superb customer service!!!! Thank you!!!
Shelley Bentsen | First ImpressionsMarcia was great! Easy process.
Jess Calohan | First ImpressionsThe U-Haul rep Gracielda was 110% on her A game. Great customer service, fast service, detaile. I was in a bad mood because of the move but her awesome customer service change my mood.
Vincent Tenorio | First ImpressionsN/a
Elizabeth koper | First ImpressionsJennifer was so nice, knowledgeable and courteous. The transaction went real smooth. She’s one of a kind.
Tender Touch Hospice | First ImpressionsThe clerk was so professional and nice and helpful to me.
Vita Yekinni | First ImpressionsI love to put my things in this storage when I need to staff is excellent helpful and friendly
Janie Natividad | Overall ExperienceOutstanding customer service
Daniel Hernandez | Overall ExperienceHad no problems with U-HAUL.
John Dunnam | Overall ExperienceWe used the facility for three years.
Cia Services | Overall ExperienceI had know problem with the service and would like to thank Ethan for being very helpful
jacqueline tavera | Overall ExperienceGreat experience with a 30-day free storage offer after renting a trailer.
Jeffrey Keckley | Overall ExperienceFacilities were easily accessible and staff was friendly.
Leticia Buenrostro | First ImpressionsThe representative from Uhaul was friendly and rental process was easy. Thank you.
Leticia Buenrostro | First ImpressionsAmazing help by both gentlemen I spoke with. Very courteous and helpful. I have and will continue to recommend the UHaul off Parkdale and any UHaul if not close to this facility. Thank you again.
DIANA CORMIER | Overall ExperienceVERY NICE STORAGE FACILITY ALONG WITH A VERY FRIENDLY STAFF. I HAD A WONDERFUL EXPERIENCE AND WILL PATRONIZE IT AGAIN.
Javier Garcia | Overall ExperienceMr. Ryan was so helpful and had customer service. This location by far has been the best location of storage I have ever had in my traveling career.
Brenda Cardenas | Overall ExperienceGreat service. Very helpful
Matt Deans | Overall ExperienceThey went above and beyond to help. If I need storage or any of my friends do I’ll be more than happy to send them their way. Mr Eddy is caring and compassionate.
Monica Mendez | Overall ExperienceStaff went above the call to help with reservation
Philomena Toomey | Overall ExperienceVery quick service, excellent location, security measures in place. Very pleased. Thanks.
Eliseo Morales | First ImpressionsMy storage was in the corner didn't have enough light but overall the place was more than awesome...
Eisa Abdelrahman | Overall ExperienceEthan is not very friendly. He has no people skills and no motivation for his job. When I had question he had vanilla answers and never presented other potential options or solutions.
Fred Valenzuela | First ImpressionsVery professional. The gentleman at the front counter was polite, helpful, very fast to get me what I needed. I recommend this location to anyone needing a storage unit or if you need to rent a truck.
beatrice ymbert | First ImpressionsEthan & Stacey were consumate professionals! They were friendly, helpful and efficient. Thank you both for being awesome!
Anna Gough | First ImpressionsThe staff were friendy, professional, quick and knowledgeable! I would highly recommend them!
Christyne Poage | First ImpressionsGreat garage
Abdulaaeh Alqassm | Overall ExperienceManagement staff is horrible. They aren't friendly and always seem to have some threat prepared for you when they see you. We rented a total of 5 offices/1 storage and we moved the business to avoid
Roman Towers | Overall Experiencenew management that was put in place a few months ago is absolutely horrible. it made it an awful experience and we moved because of it. we were there for 7 months and had 5 offices and 1 storage.
Romain Tower | Overall ExperienceNice especially for the age of the place
Tom Patrick | Overall ExperienceTom was very friendly informative and patient.
Laura Acevedo | First ImpressionsExtremely friendly staff and efficient process
Blake McTee | First ImpressionsKept getting late notices, bills for storage unit that was vacated well within our contract date. Notified on site manager, district area manager and corporate office as this had not been cleared
ELISA GONZALEZ | Overall ExperienceLori was always very helpful. I will recommend this UHaul location to everyone I know.
Susan Friesenhahn | Overall ExperienceStarted off a bit rough using this facility because of a few things stolen from my unit, but Lori got a better control of the situation and was very kind to me and made my stay better Thank You!!
Mario Griffin | Overall ExperienceI had my storage broken into twice in a span of 2 months. Staff somehow deleted my account and I had to set up account again. I was told that my storage was moved...what?! Mobile app always had issue
Maria Leal | Overall ExperienceClimate control was not working.
Dominique Vining | Overall ExperienceThe staff throughout the years have been very professional and helpful. The facility well maintained and updated periodically. Thank you for GREAT service
DIRK FOSHEE | Overall ExperienceHelpful good staff every clean place
Mary Jane Mata | Overall ExperienceGo U-Haul have a Blessed and Thankful Holiday to each and every one of the employees families and Head person in charge... I thank y’all very much...
STACEY ALLEN | Overall ExperienceMy reservation which was made over 5 weeks before my arrival was given away. Another words they give my unit away to someone else. Also received email stating I own them fees. Not satisfied.
Juan Gonzalez | Overall ExperienceFrom our call to the office and arrival on-site we were met with kindness of staff that went above and beyond to assist us. Our 1st visit to the city and this staff was EXCELLENT & we'll return.
Juanita Jones | ReservationWorst customer ever
Abdullah Ozerkan | Overall ExperienceWould have received above if the would have checked me out properly the first time instead of me getting an email about past due account..
James Pennington | Overall ExperienceLori at the front desk was really helpful and nice!
felipe panama | ReservationN/A
Rene Sanchez | Overall ExperienceNo comments
GARY MORRISON | Overall ExperienceOur unit was broken into and nothing was offered for the inconvenience. Then they lost our key for the new lock so I wasted a bunch of time with that. And we did not have 24/7 access as advertised.
MARY BESSONETTE | Overall ExperienceI want to commend the staff and manager, Lori, but I blame Uhaul for not adding enough surveillance. Our unit was broken into, robbed of electronics and then the culprits put another Uhaul lock on it.
michele dukes | Overall ExperienceThey were so helpful and friendly. Very nice people. Every area was clean and orderly. 5 stars plus!
jane hope | Overall Experiencethe prices are super high i find double of the size i had for half of the price in the same area also i was paying $129 per month where i found the same storage size for $39 it is crazy i felt bad.
MARCO PERALES | Overall Experience