Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check them brakes! Especially in Houston or high pop areas known for aggressive drivers. But the guy at the location I rented from was one of the most genuinely nice people I've meet in 10 years. He explained everything to me in detail and was extremely polite. 15 out of 10 for his service alone.
Jeffrey Collins
Rating:
5.0
Actually I was really satisfied with the people I dealt with..got me in no time on the road.
Omar Abuzeinab
Rating:
5.0
Customer did not leave a comment.
SETH GIBELYOU
Rating:
5.0
Customer did not leave a comment.
Ed Eid
Rating:
5.0
Customer did not leave a comment.
farrukh mumtaz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karina Coronel Flota
Rating:
4.0
App crashed and didn’t show that truck return process was completed
Denys Dubrovskyy
Rating:
5.0
Customer did not leave a comment.
Djamal Nanema
Rating:
5.0
Alex was very helpful. Also, I left all of the 12 packing blankets in the truck, here in Calgary.
Jeff Vatne
Rating:
5.0
Customer did not leave a comment.
branden collins
Rating:
5.0
My experience was EXCELLENT! ALEX was very professional n great personality made sure everything went smooth eit my rental n storage unit .I"ll recommend Uhaul on Voss to Ppl
CARRIE HUBBARD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clara Torres
Rating:
5.0
Customer did not leave a comment.
CONRAD HEINRICH
Rating:
5.0
Customer did not leave a comment.
H John Moore III
Rating:
5.0
Customer did not leave a comment.
Tanrusuler Oshanugor
Rating:
4.0
Customer did not leave a comment.
Kareem Coxjordan
Rating:
5.0
Customer did not leave a comment.
jose rodriguez
Rating:
5.0
Customer did not leave a comment.
Allan Gallant
Rating:
5.0
Customer did not leave a comment.
Celia Salch
Rating:
5.0
Customer did not leave a comment.
SANCHIANYOKA HAUGHTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Annika Morris-Kay
Rating:
5.0
Customer did not leave a comment.
Kelly lybrand
Rating:
5.0
Customer did not leave a comment.
Dawn Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Allan Gallant
Rating:
5.0
People very nicer to U-Haul dealership on my to go to service, friendly and well knowledgeable of their equipment….
Give me recommend this place to all my friends. Thank you for the service…
Stephen Newton
Rating:
4.0
Customer did not leave a comment.
Stephen Thomas
Rating:
5.0
There was an associate there, a young man, who helped me a lot through the proccess of returning the truck, because the app just went blank. For him, thank you very much again.
Wilme Rene Garcia Ulloa
Rating:
5.0
I move out on 11/11/23 not on 11/21/23 just wanted that to be noted right.
John Glenn
|
Overall Experience
Rating:
5.0
Wonderful staff
Rachel Bargiel
Rating:
5.0
Customer did not leave a comment.
David Heckman
Rating:
5.0
The service from Alex, Leo and Yolanda was excellent. Alex from the beginning was super helpful and professional. I have been dealing with this branch for many years when Diane was the manager. The new team is just as courteous and helpful. I have already mentioned this branch to a number of people at the Quilts show that we do at the George Brown Centre. Well done Alex.
Dileepkumar Magan
Rating:
5.0
Customer did not leave a comment.
Taha Alijani
Rating:
5.0
Customer did not leave a comment.
MAIA DUNCAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Delcio Antonio
Rating:
5.0
The person who took care of my reservation was wonderful. His name was Alex. He was outstanding.
Francisco Philibert
Rating:
5.0
Leo was very nice thankyu
Ana Martinez
Rating:
5.0
Great guy
FARADEEN JAMI
Rating:
5.0
Customer did not leave a comment.
KATRICE LINDSAY
|
First Impressions
Rating:
5.0
good service at the reception! excellent service.
elvys corredor
Rating:
5.0
Customer did not leave a comment.
LLEANDRO TAUFFER
Rating:
5.0
Excellent, friendly and attentive customer service at this location. Highly recommend.
Thomas Clark
Rating:
5.0
Customer did not leave a comment.
Meredith Murphy
Rating:
4.0
Didn’t find TV box and some other packing solutions. I was looking to switch my appliance dolly to furniture dolly but there were none. My mistake but thought may be the center could have had a few on hand.
Nagaraj Nanjangud Ashwathnar
Rating:
5.0
Manager and staff are helpful and willing to go extra miles
PATRICK GANDJOUON TCHASSEM
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ki Fung
Rating:
3.0
Customer did not leave a comment.
Scott Worsdell
Rating:
5.0
This was a wonderful place to rent. Easy and employees were helpful
Wendelin Richards
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra Cordua
Rating:
5.0
Good help and reception
HERMANN Wabo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mark so
Rating:
1.0
I’ve been over charged for a unit that has never been used. Never moved in despite the “free” offer! Extremely poor services, so deceiving!
Fatoumata Mbengue
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nyesha Cornish
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alaa Saad El Masri
Rating:
5.0
Customer did not leave a comment.
John Blocker
Rating:
5.0
THIS WAS MOST PROFESSIONAL BUSINESS - from the start calling Alex on phone then next day and today Saturday the Gentleman helping me was AS GREAT AND UNREAL PROFESSIONAL AS IVE SEEN IN A BUSINESS FOR DECADES EVEN - YES THAT AMAZEING ! I was SHOCKED SUCH PROFESSIONALISM AND I MEAN AS PERFECT AS PERFECT GETS THIS LOCATION AND WOW A UHAUL BUSINESS WITH EMPLOYEES LIKE THIS IS JUST SO AWESOME . Thank you for your beyond great serivde and friendly help and professionalism unmatced in any business's out there - Loved it ! Keith Brisack I rented a 15 ft uhaul today - Perfect
Keith Brisack
Rating:
5.0
It was fast & excellent.
Dave tyree
Rating:
5.0
Excellent customer service. Bathrooms were the cleanest.
MYRA CHARGOIS
|
First Impressions
Rating:
5.0
They associate who helped me go above and beyond really respectfully guys quick in and out reasonable price every want on my expectations love it thank you guys
Mahamed Mahamed
Rating:
5.0
Customer did not leave a comment.
Syed Jafri
Rating:
5.0
Customer did not leave a comment.
lislie malone
Rating:
5.0
Customer did not leave a comment.
herod evans
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martha Giron
|
First Impressions
Rating:
5.0
Alex at this location went above and beyond. Great customer support, attention, respect and a smiling face. Simple process to pick up the truck, return it, and pay for it. Thank you, Alex.
CENK AYABAKAN
Rating:
4.0
Customer did not leave a comment.
Kristina Kanellopoulos
Rating:
5.0
Customer did not leave a comment.
thomas johnson
Rating:
5.0
I was very pleased with this location of Uhaul. Used them for a year and a half, and they were definitely 5 stars the entire time. Thank you Yolanda for everything
April Gossett
|
Overall Experience
Rating:
5.0
Staff were very helpful!
Dennis Cianciulli
Rating:
5.0
Customer did not leave a comment.
Cheikh Ndiaye
Rating:
5.0
Customer did not leave a comment.
CARLOS GONZALEZ RODRIGUEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David Smitherman
Rating:
5.0
Customer did not leave a comment.
stacey schoop
Rating:
5.0
Great customer service.
DOVRAN KARAYEV
|
First Impressions
Rating:
5.0
Alex is awesome
LIN HUANG
|
First Impressions
Rating:
5.0
Best people and best customer service ever
Jonny Naranjo
Rating:
5.0
Customer did not leave a comment.
alex landa
Rating:
5.0
The staff was amazing to me! I felt heard and understood in a time where I was feeling very confused myself. I really appreciated the kindness I was shown.
CAMBREY WOOTEN
|
First Impressions
Rating:
5.0
Exelente servicio
ANNIEL NIEVES
Rating:
5.0
Promptly prepared the truck. The staff is always nice here. I’ll come from a longer distance because of the service of excellence!
Catherine Pearson
Rating:
5.0
Great customer services
CHARLES MC INTYRE
Rating:
5.0
Fast easy friendly check in and out
Jenny Sierra
Rating:
5.0
The assistant manager was very professional and respectful as well as helpful with all the information ! Thumbs up !
MARTHA PEYRANI
|
First Impressions
Rating:
5.0
This location is the best Alex was a great help very easy to talk to .And very helpful i would recommend this facility to anyone that's looking for a U-Haul location
latanya anderson
|
First Impressions
Rating:
5.0
All staff are very friendly .
Isela Alvarado
|
Overall Experience
Rating:
5.0
Alex was great. Very attentive and helpful.
STEPHEN RINEY
|
First Impressions
Rating:
5.0
The guy at the front desk was great help he e plainer everything thoroughly and was super professional
JAVIER MATA
|
First Impressions
Rating:
5.0
Everything was great!
thomas johnson
Rating:
5.0
Customer did not leave a comment.
Realete noel
|
Overall Experience
Rating:
5.0
Everything was seamless, thank you!
Lexi Killian
Rating:
5.0
Customer did not leave a comment.
Brandon Williams
Rating:
3.0
Bad:
Check engine light came on while driving and there was a german roach in the back when I first opened it.
Good:
The lady working there (unfortunately I did not get her name) was incredibly helpful though for both receiving and returning the vehicle. She cleaned the back when hearing about the roach and was overall very friendly. Vehicle drove well.
Evelyn Brown
Rating:
4.0
easy process and clear explanation
Nasradine Hamat
Rating:
5.0
Customer did not leave a comment.
Robert Burwell
Rating:
5.0
Customer did not leave a comment.
George Garcia
Rating:
5.0
Customer did not leave a comment.
Robert Sears
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Delino Crump
|
Overall Experience
Rating:
5.0
Keep up the good customer service
Pamela Johnson
Rating:
5.0
It would help to get a fair discount after experiencing such a miserable ride. Thank you
charlotte lilly
Rating:
5.0
One of best
Parvaneh Miri
Rating:
5.0
Very efficient and curteous man helped me! Could not have been nicer!
REBECCA PAGE
Rating:
5.0
Customer did not leave a comment.
TONY HUFFMAN
Rating:
5.0
Customer did not leave a comment.
JEAN CLAUDE COLIN
Rating:
4.0
Customer did not leave a comment.
Katherine Krauss
Rating:
5.0
Customer did not leave a comment.
Chirajeet Kar
Rating:
5.0
we brought the car not during working hours, but everything was fine without any difficulties, UHaul’s member explained to us what needs to be done in such cases.
Anna Zangirova
Rating:
5.0
Customer did not leave a comment.
Sandra Cargill
Rating:
5.0
Customer did not leave a comment.
Mary Buckley
Rating:
5.0
Customer did not leave a comment.
Shaelyn Williams
Rating:
5.0
Customer did not leave a comment.
Andrew Taylor
Rating:
5.0
Staff was so helpful & flexible. Will definitely be using them again!
Jessica McNew
Rating:
5.0
Ms. Yolanda is very professional and keeps HEE location in top shop. I will definitely recommend her store to anyone needing storage space or any moving services.
Tanya Evans
|
Online Move In
Rating:
1.0
Hi, Very bad experience at the location. I booked 15’ truck online as I couldn’t find 10’ at the time of booking. After I reach to the location, I see there more than four 10’ truck available at the location. By seeing them, I want to book that 10’ truck instead of 15’ truck. But the lady at the counter said that she don’t give the 10’ truck even if I book online at that time.
I don’t know the reason, but just cheating the customer.
She is not polite with customer at all.
We couldn’t drive it , Due to that 15’ size truck, we returned it early and found the alternative.
Very surprisingly , the lady is telling she won’t give 10’ truck even it was showing available on online.
Srinath Pulloori
Rating:
5.0
Alex Landa snd Yolanda were awesome helping me. Very efficient snd great attitude.
BEATRIZ MANEY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Emmanuel Barber
Rating:
5.0
Customer did not leave a comment.
ERIC PUMILIA
Rating:
5.0
Yolanda is a jewel.
Earl dillard
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles Wetegrove
|
Overall Experience
Rating:
1.0
I would NOT recommend this location to anyone !!! After paying $900 plus for Uhaul to drive a few states over when it was time to drop my uhaul off i was given the wrong location ! Of course I contacted the uhaul place to be told they just gave me a location because I didn’t have a drop off location on my reservation . I checked my reservation and i in fact did have a drop off location on my reservation !!!! I informed the worker that he was wrong there was a drop off location on my reservation and his response was well he doesn’t know to just contact the 1-800 number .
Please do better business when customers pay good money for the uhaul !
Allycia Jones
Rating:
5.0
Carpets had too much Armorall make it to slippery when get in, driving and getting out..
Edecio Paredes
Rating:
5.0
The process was uncomplicated and fast.
Great customer service!
Highly recommend it!
Silvina Guerrero
Rating:
5.0
Great
Jarrett Johnson
|
First Impressions
Rating:
5.0
Yolanda was exceptional, friendly and to the point!
Alex was kind and efficient when renting the van!
Corina Wilson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeffrey Longe
Rating:
5.0
Alex was super helpful! I enjoyed my visit a lot because of him!
Ginairis Santibanez
Rating:
5.0
The two managers at this location were extremely helpful and considerate. I would definitely recommend this location!
Amishi Vora
Rating:
5.0
There may need to be more people during the day but when I brought the van back, the process of checking and all was very smooth and quick.
Omonikhefe Aghomon
Rating:
5.0
Customer did not leave a comment.
James Montgomery
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN WEATHERINGTON
Rating:
5.0
Customer did not leave a comment.
Ivana Petrovic
|
Overall Experience
Rating:
5.0
Not a thing.
THEODORE REYNOLDS
Rating:
5.0
Customer did not leave a comment.
Rishi Paudel
Rating:
5.0
Put Emmanuel Butts in charge on the store more often
Kenneth Offodile
Rating:
5.0
Customer did not leave a comment.
Braylon Stewart
Rating:
5.0
Emmanuel was very patient and helpful. Very kind in trying to accommodate my needs even when it was very busy.
Fior del Carmen Acevedo
Rating:
5.0
Customer did not leave a comment.
Pablo Campusano
Rating:
5.0
Customer did not leave a comment.
Danielle French
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffany Jackson
|
Overall Experience
Rating:
5.0
Alex is amazing!
HALEY DAVALOS
|
First Impressions
Rating:
5.0
Alex from uhaul was great and so freindly,
Merouane Khathothi
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MONISHA FREEMAN
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Alexius Octavia Thomas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric Jung
|
First Impressions
Rating:
5.0
The staff at the location on Voss were very helpful and friendly. Facility was well kept and moving dollys available. Storage unit was the right size and the overall site was very clean. I would recommend this facility.
kenyatta steward
|
First Impressions
Rating:
3.0
I used this storage for years, which was really a waste of money. The deciding factor in me leaving was being charged a late fee, because I forgot to get a new card. There was no understanding for the mishap after years of constant on time payments via auto pay. Also while leaving I was willing to pay to throw a few broken down boxes away, but $50 is robbery. Way to take advantage, and I’m glad this experience is over
MONIQUE ROGERS
|
Overall Experience
Rating:
5.0
thank you
MATILDE CACERES
|
First Impressions
Rating:
5.0
Super good service from the store at Voss , Alex was amazing!
JOSE MARTINEZ HIMMELSTINE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tanya Evans
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Juliana Missas
|
Overall Experience
Rating:
5.0
Great setup, can rent trailers and trucks and also rent storage space.
ANDREW PATTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STANLEY SUGGS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Monique Baker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAVAN PLUMMER
|
First Impressions
Rating:
5.0
Very convenient promotion with the rental of U-Haul equipment
Nathaniel Loyd
|
First Impressions
Rating:
5.0
This was a very stressful day and Alex went above and beyond to help me out. He was very helpful.
LATONYA PARKER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CAMRAN TAVANGARIAN
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Monique Baker
|
First Impressions
Rating:
5.0
Everything was great, from check in to the time I left, everything was explained and great.
ANDREW PATTON
|
First Impressions
Rating:
1.0
My unit flooded once I was assured my items were good and reboxed also told that my insurance did not apply as the list as well I never received any pictures of the so called damage as promised nor pictures of my reboxed item that the staff claimed happened
JAMAL PORTER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT ADAMS
|
First Impressions
Rating:
5.0
Alex was very helpful. I wish all interactions at a business were as solid, clean and efficient as he was when I walked in needing a storage unit and truck. Smoothest possible day getting my unit and truck rented...all without an appointment. He should be promoted! --J.Winkle
james winkle
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Virginia Browning
|
Online Move In
Rating:
5.0
Mr. Landa was very helpful and helped answer all my questions and concerns. He also helped me out with determining best size I needed and felt like he helped me out the best he could with the rate and unit.
TRAVIS MILLER
|
First Impressions
Rating:
1.0
There was a break-in at the facility in Decmeber. My unit was vandalized and items stolen. It appeared that there were other units broken into but I was told I was the only one who reported items missing. I still can't understand how someone was able to bypass the key card entry at the gate, bypass the key card entry on the elevator (my unit was on the 2nd floor), break locks to access the unit and open up multiple storage trunks and damage items and still manage to leave without being apprehended. There was an entire footlocker (10+ lbs) with memorable keepsakes plus other items that were stolen from my unit. How was someone able to do all this to my unit and break into others before law enforcement or anyone was notified? Where were the cameras? Where were the alarms? I truly believe this was an inside job. Just 2 days before the incident I was getting items from my unit and the female manager just happened to be walking my floor. There has never been anyone in the building when I have gone. This seemed suspicious to me considering just a few days later my unit was broken into. Following the incident management simply told me to file a police report and gave me new locks. There was no resolution, no compensation for my loss and I was still charged for that month and the subsequent months until I was able to move my things out. More than an inconvenience to me....I feel like I wasted money and was totally violated. And in the end still had to spend more money to relocate my belongings. Police have done nothing either. I will NEVER store my belongings at Uhaul ever again.
Tiffany Petry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CYNTHIA HARRINGTON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tony Spear
|
Online Move In
Rating:
5.0
Alex and Yolanda were great to deal with in every respect.
DENNIS MURPHREE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charlotte Laberra
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
VICTORIA BEITLER
|
Overall Experience
Rating:
3.0
My locker wasn't ready like it was suppose to be so update your system.
John Glenn
|
Online Move In
Rating:
1.0
Water damage to both units damaged almost all our family’s belongings and covered everything in mold so we are having to discard or remediate every thing. I cannot describe the damage this has caused to my family. Please do not rent A002 and A003 to other customers. The wine unit next door to A002 leaks into the unit. A003 leaks from the south side.
Kristine Blackford
|
Overall Experience
Rating:
5.0
I will always use them
Nory Zaree
|
Overall Experience
Rating:
5.0
I had a very good experience and I always go back to this location.
Nory Zaree
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SANDY BARFIELD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexius Octavia Thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CRAIG FESSENDEN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Permala Naidoo
|
Overall Experience
Rating:
5.0
Extremely professional
Tiffany Jackson
|
First Impressions
Rating:
5.0
The guy renting was very nice. He even gave us a tour of the wine locker and showed us to our unit. The customer service was excellent and the unit he chose for me was very convenient. The facility is temperature controlled which made moving easier. I also received a special where my second month is free.
Essence Peoples
|
First Impressions
Rating:
3.0
There was a rat poison box inside my new unit. The temperature is not cool enough. I do not understand why I have to log into a property at the non-existent front gate before driving to my building where I have to log in again to access the elevator but not log out. For the price and size, it will do but it could be a lot better.
K Karla Obi
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Zenna Kane
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Don Harris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEUNDRA MOSBY
|
First Impressions
Rating:
5.0
after going to a very sketchy public storage to view a unit, Alex made us feel very welcomed and safe. He mentioned all the amenities that this facility offers. The security was a main issue for us and we felt extremely safe in the facility the moment we walked in. It was very clean and basically everything that we wanted. Happy customers here
chris king
|
First Impressions
Rating:
5.0
great customer service
EVERYN MANGOMBE
|
First Impressions
Rating:
4.0
Thank you
Richard Brobbey
|
First Impressions
Rating:
5.0
Thanks for the wonderful experience!
Jonathan Snyder
|
Overall Experience
Rating:
5.0
Great customer service! Quick processing and early opening hours.
ALFREDNETTE PAYTON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEANNIE NELSON
|
Overall Experience
Rating:
5.0
Best experience ever. Staff is the best ever. Would highly recommend this place!
Viviana Ozuna
|
Overall Experience
Rating:
3.0
The lanes were so narrow with no room to turn around and with U haul trucks randomly parked on back fence I hard an almost impossible time getting out and around the building in my even 15’ rented U haul truck and had to back up entirely around the building. I also witnessed others having problems. There was no parking up front even to get into office. The gate didn’t close and the card system was totally ineffective and I watched many set off alarm exiting which only conditioned people to accept that.
The people were nice and very helpful though, especially the manager.
Cheryl Willard
|
Overall Experience
Rating:
5.0
I have rented storage from this facility 3 times now and for long periods of rental. I have always experienced excellent and helpful service and will not hesitate to use this facility again in the future should the need arise.
CHERYL MCDANIEL
|
Overall Experience
Rating:
5.0
The Staff was highly efficient, accommodating and very knowledgeable of their products. They made the storage and equipment rental process painless.
I would definitely recommend U-Haul Storage Facility @Voss location to a family/friends.
Thanks U-Haul!
shawn lee martinez
|
First Impressions
Rating:
2.0
I liked that I was able to pay via web. The storage facility flooded and traffic getting to an from the facility is difficult. Over all the facility could use a facelift. Although the office personnel were friendly they could use more professional training.
stanford office supply
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Megan McDaniel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL SAGAN
|
First Impressions
Rating:
1.0
On July 16, 2020 I received a phone call from an associate working at this facility named Abby. She informed me shoe does not normally work there and is from U-Haul Store 74628. She called to inform me that our unit was no longer secured by a lock. Our lock was missing and the door was open approximately 4-6" of the way. She closed it all the way and secured it with a company lock and red tag lock. Abby informed she has put all of these notes into our file as well. She informed me that a manager was not available and she is not an employee of that location and cannot do anything other than escalate it to higher managerial authorities. Unless we have determined otherwise, we are suspecting this is an unlawful break-in. We had no employees or trusted associates in Texas since March 9th. We have not had anyone access the storage unit since the move in day, which was me personally. I have requested a formal review of the camera systems and a police report to be filed for this. Our associates were in town on July 19th and moved out of our storage unit.
On July 17, 2020 Justin Howard took photographs of the contents and they were additionally inspected by an associate we had travel last minute to perform the inspection. At first glance it appears none of our equipment was disturbed or stolen. This will take some time to determine as we have several hundred serialized pieces of training equipment in the unit. Until a comprehensive inventory is complete, we cannot rule out any malicious activity. I was informed that the alarm was not set off either. All of the indications point to non-criminal activity, but the camera footage and the inventory will be the two final pieces of information to complete this event. No-one has been able to help me. I have contacted U-Haul several times over weeks with no success.
Timo Tervola
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Scott Easterly
|
Overall Experience
Rating:
5.0
This rating of excellent is the sole product of Cory being an amazing help and literally she went way above and beyond to help facilitate my job and helping me!!!!
The Estate Of James Shelburg
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelly Whitley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ivan Ferguson
|
Overall Experience
Rating:
5.0
Management made it very quick and easy, totally pain free! Highly recommend!
walter watt
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher hedrick
|
Overall Experience
Rating:
3.0
Would have liked staff to wear masks and enforced social distancing.
Friendly and helpful.
Scott Easterly
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mathew Johns
|
Overall Experience
Rating:
4.0
Thank you for so many years, but know because if the situation I need to find out at good price and something i can’t pick something at anytime. Am. Djing and sometimes I have to pick equipment at different time. But thank you so much I was more that 10 years with your company I asked them for gimme the opportunity to tray to fix Something about the payments because at thi time am not working and they just locked my store so I find another stores company better price and 24 hours and I don’t have to pay until July. But I thank you anyway for so many years.!
RUDY CABRERA
|
Overall Experience
Rating:
4.0
All were good, we only were late a day once in a last couple years, and the maanger didn't waive the $15 late charge!
My wife got upset.
This was the only bad experience we had with you.
We paid premium renral compare with PS , we expect ed
Otherwise all well,
Previous Manager Daian, was wonderful
All of a,sudden she is no longer at this location.
Robbie Neshati
|
Overall Experience
Rating:
5.0
I forgot the name of the gentlemen that checked us in, but he was phenomenal!!! the computers were not loading quickly and he was able to judge our good character and we were able to simultaneously load our unit and check-in; thus making the process extremely fast. his professionalism is above expected. We check in on 3/9/2020. That guy deserves recognition or a bonus if I ever seen the justification so clearly.
Timo Tervola
|
First Impressions
Rating:
5.0
I want some of my late fees back!😁l had no problems with your facilities at all. The late fees were my fault, l just want some of that money back$😂
Kevin Williams
|
Overall Experience
Rating:
5.0
Excelente service and attention
MARIA CORREA
|
Overall Experience
Rating:
5.0
N/A
Joseph Warren
|
First Impressions
Rating:
5.0
great customer service!
Rhonda Vinson
|
First Impressions
Rating:
4.0
Staff at this uhale location was so professional in handling matters, the facility is clean and well kept . miss Diana work so hard to ensure every thing run in order, i would recommend any one here.
Sandra Reid
|
Overall Experience
Rating:
5.0
Amazing Service!
Veneno Tequila
|
First Impressions
Rating:
5.0
Me atendieron exelente
enia Quiles
|
First Impressions
Rating:
5.0
Very good
Ivory Deal
|
Overall Experience
Rating:
5.0
Very friendly staff !
ami Miller
|
Overall Experience
Rating:
5.0
Courteous customer service with a 😃.
Keevon Callwood
|
First Impressions
Rating:
5.0
Fixed all the problems created by sister u-haul business at Westpark.
MICHAEL ZAZZARA
|
Overall Experience
Rating:
5.0
William was a great help to us
Got us to our storage with the quickness
And asked if we needed anything else
William your the MAN!!
Adrian Olivares
|
Overall Experience
Rating:
4.0
The staff was very friendly and helped me with all my needs
Don Harris
|
First Impressions
Rating:
5.0
Terrific service...the manager was professional, courteous and knowledgeable. Great experience.
jane t Sullivan
|
First Impressions
Rating:
5.0
I would defenitely use Uhaul again in the future. Though prices are a bit high for the smallest unit, other than that A ok.
Concepcion Delos Rios
|
Overall Experience
Rating:
5.0
Thank you
Albert Vess
|
First Impressions
Rating:
5.0
Excelent
Winder Casilla
|
First Impressions
Rating:
5.0
Staff was very friendly and professional,
tony garcia
|
Reservation
Rating:
5.0
Diane and Larry are absolutely great to work with. I highly recommend this location because of them. I've used this location many times over the past few years and will continue to do so.
Dileepkumar Magan
|
Overall Experience
Rating:
5.0
The staff couldn't be better. They are friendly, eager to help and just nice people. Thank you!
rebecca Loving
|
Reservation
Rating:
5.0
Awesome Love y'all
tammy riley
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Overall Experience
Rating:
2.0
The Sunday staff does not communicate with Diane or ....... Diane doesn’t communicate with the Sunday staff. Either way...... makes a very bad last impression. Sunday staff was very helpful
Joe Kasperek
|
Overall Experience
Rating:
5.0
Very satisfied
Nancy Smith
|
Overall Experience
Rating:
5.0
Good servic
heather kirby
|
Reservation
Rating:
5.0
Everyone at this facility was very knowledgeable, professional and friendly. When the time comes to use a storage facility again it will be at this location. Thank you!
WILLIAM CUNNINGHAM
|
Overall Experience
Rating:
4.0
monthly rent seems a little high.
deane foss
|
Overall Experience
Rating:
5.0
Great storage with affordable rates. A nice, clean and secure facility.
Mrs Diana gives excellent customer service. Employees are very helpful.
I definitely recommend this place.
Ada Bardasz
|
Overall Experience
Rating:
5.0
Pleased with the service!
Gabriel Aguirre
|
Overall Experience
Rating:
5.0
Great overall experience. Staff was friendly and helpful.