They are not on thier A game when it comes to changing mileage and gad reading. I was over charged because they system read one thing but the actual vehicle read something different so I was charged for and extra ten miles, So once I addressed this issue to the so called management they refused my money and then two days later charged me for what they refunded me. That is very unprofessional and I will never use this location every again
Olajawon DunnCustomer Reviews for U-Haul Storage & Moving of Downtown St Louis
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bring back pick up trucks‼️‼️‼️‼️‼️
Michael WinstonGreat quick service! Employees were great and very helpful.
Albert BronskyThe lift door for the storage compartment has a faulty cable that makes it very difficult to fully close without a lot of physical exertion.
Daniel WatsonMy experience with you guys was great until I fell behind on payments and everytime I had enough fees were tacked on. For the past year I haven’t had a stable home or job. I’ve been battling crippling anxiety and depression. I struggled to do even the simplest things like make a phone call. I came into the store in Jan trying to make a payment. The man said I couldn’t do partial only full but that my stuff was safe forever since I had Been in. I assumed that was a lie. I know ultimately it’s my fault, and this is just another thing I’ve messed up. But that was my entire life all my photos, all that was left from my now dead mother. Gifts she gave me letters she wrote me. Things that I know whoever bought it just trashed. It really hurts my heart. that’s how it works you can’t pay you lose it and if it was going to just be trashed why couldn’t I have it?. I hate how when you’re poor everything is designed to make you lose even more. can’t. I literally just got a new great paying job and that week was going to come back in to try to work something out. I was actually feeling hopeful thinking of being able to get a place and have all my things back. But I worked late everyday and mixed up the date of the auction and when I came in it was already over and the guy said there was nothing I could do. But none of it was really even mine to begin with. everything is temporary and it only hurts because I was attached to it. The more we cling to something the more it’s going to hurt when it’s gone. Maybe I can learn from. And if I have nothing, lost it all.then there’s nothing to be sad about losing.
Danielle Threlkeld | Overall ExperienceNothing really, the team was great an friendly…
Reeana WilliamsContinue being friendly and providing excellent customer service .
LYNN KENNEYDon't alow employees to smoke Marijuana while at work. The whole office stank and wasn't comfortable to be in. Other than that the staff was great. Very helpful and professional.
William GermainI have rented from there twice in the past few months or so and Erston / staff were very good and professional. Store was clean and the van I rented was clean.
stan youngThank you Uhaul Staff
deanna little | Overall ExperienceOur truck we reserved online wasn’t there. Had to make an extra trip sure to a smaller truck.
DEVIN RAYMOND- Location smelled like incense and sexually explicit music was playing - Requested a dolly with my van rental. When I got to my location, a dolly was not included. I called to tell the location and they promised me that the dolly was not charged but it, in fact, was on my receipt. - Customer service was subpar... when i went to drop the rental off, I explained that the needle barely moved because I drove roughly 12 miles, so I did not put gas in the vehicle. I admitted freely and honestly, that I didn't put gas in and the customer service agent was ready to jump down my throat. I was told and understood beforehand that there would be an upcharge for not returning the vehicle with gas and wasn't trying to fight him on that point; however, he started to become short and rude with me. No thank you.
Allison GibbsNot a thing
Michael WinstonThe young man that I worked with was really nice and helpful
Donna WhiteThe staff was amazing morning and evening. Very friendly and informative
michelle garnett | First ImpressionsThanks
Tyrone GinnWe even accidentally left our flat screen tv behind the front seats & were able to retrieve it with no problems.
Lynn PettigrewTrey was the employee that helped service me and did an excellent job at doing so if I could I would request him each and every time great service !
Jaylan ShacklefordCustomer service , they talk to much to you & don’t listen to what you tell them , put my info in all wrong & didn’t get no refund cause they missed up on they half .
lachelle ReyoldsFrom my experience I don't think you need to improve anything! The staff was very friendly! They all had great customer service!
monica winstonI can't remember which employee helped me but he was fantastic! Super helpful and very kind.
Tessa Bellante | Overall ExperienceThe customer service agent was exceptional.
Alisha canamoreKeep smiling and providing great customer service.......You Rock
Charmyn GandySTOP MAKING ME BEG FOR YOU TO MAKE PICK UP TRUCK AVAILABLE FOR RENTALS AT 418S TUCKER IN ST LOUIS , PLEASE, PLEASE, PLEASE ‼️
Michael WinstonFriendly staff and awesome customer service thanks for everything
loshanika StrongPlz bring back pick ups to location
Michael WinstonI would have loved to have 24 hour access as advertised. Overall, the experience was great. I’d recommend all my friends and family.
Clarence Simms | Overall ExperienceYou should go into this location undercover and see for yourself. You can listen to the lady behind the service counter not doing anything to help anyone but running her mouth to her co-worker and cursing "fuck this and fuck that, bullshit this and that". How does this person work for your company and she doesn't even try to hide or whisper her unprofessional manner and ridiculous foul mouth like she knows she cannot be fired or something. This location is so unprofessional.
James HoelkerAgent who assisted me was extremely helpful. 10/10 for her service alone.
Jean MccombsThe staff was friendly, And fast they made it very easy !!
beria small | First ImpressionsStaff was friendly, professional and knowledgable
MONICA SHEETSNone
Michael McKenna | Overall ExperienceCharna was a pleasure to work with and provided great customer service! Will definitely recommend this location to friends and family!
Tyla YoungThe guy that started my reservation order repeatedly told me the store was closed, but it was 30 mins past opening time. He was a unprofessional beyond this instance, but the order proceeded. I was pleased that once I turned In the uhaul rental there was someone else at the counter.
danny robinsonMgr was awesome and the guy that was helping from another store was really good as well.
Jeff Griggs | First ImpressionsNOTHING! My Care Associate is Erstine and he is phenomenal! He is kind, professional and quick to know we needed to get out and on with the business of moving. The store is very neat and clean and never short on inventory. I will definitely return for my moving or storage needs and will be definitely refer this particular UHaul facility to anyone needing to utilize Erstine's help. Service with a smile....that's hardly done nowadays. Keep up the good work. Attitudes turn me away from a business. But not thie UHUl location of 418 S Tucker!!!! Love it!
Charita TyusErnston and the staff are amazing. My experience at this uhaul operation is by far the best experience I have ever had at a uhaul location, and there have been many experiences over the years!! He takes pride in this facility and does the work of 3 people!! He is always so pleasant and has solutions to whatever problem we may have thought we were going to have. He is wonderful and I hope the owner (if he’s not the owner) knows what a jewel of an employee they have and makes sure they keep him.
LISA BOGET | First ImpressionsGuy at the counter told me to just take a video of the gas and damage and the other location would note it but they charged me and didn't consider anything I was trying to explain to them.
Darryl HouseI didn't know I had to take a picture when I dropped the truck off.
Johnathan Chatman | First ImpressionsLove this location on Tucker the people are very clear and respectful
Carmen ReedErston has been very helpful and was great in understanding my decision to no longer store my belongings with U-Haul. Definitely an asset to the team.
cherize Mcclendon | Overall ExperienceAppreciate the great help and friendly contact. Mr Mallet made sure I was taking care of every step of the way. Will be recommending
Lacresha Black | First ImpressionsThe St. Louis facility was fantastic. The employees were energetic, efficient and pleasant. The rest of my U-Haul experience was frustrating and maddening. The Customer Service over the phone was horrific. I called to change my drop off point from Dearborn, MI to Rochester Hills, MI. I was hung up on. I got transferred to a number that never picked up (with no way of going back to the nasty person that transferred me). I called back in and got another irritable and shitty employee who transferred me again to a customer service department at 08:15am; I was sent to a recording that said that I needed to call back because the Department did not open until 07:00, please call back after 07:00. Ridiculous. When I called back (for the 4th time), I was transferred to Customer Service, and once connected, Customer Service said they could not help me and that I needed to call back to speak to Reservations. I finally spoke to someone who was able/willing to change the drop off point to Rochester Hills. I dropped off the trailer. 24 hours later, I got a phone call from U-Haul telling me to drop off the trailer. The caller argued with me that I actually did not drop the trailer off, because the trailer was not received in as returned into the UHaul system. After all of the stupidity on this phone call, debating with me that I actually did not drop off the trailer, I got a receipt an hour after the phone call recognizing that the trailer was returned and the contract closed out. Absolutely ridiculous. All of the goodwill from the experience at St. Louis location, was ruined by the rest of my U-Haul experience. Overall, you suck. You suck worse than suck.
Steven WagnerI rent these trucks 3 maybe 4 times a week every truck I rent it’s something wrong with it I have to keep running up to the place to return the truck for another at this point I wasted more of my mileage on running back and forth to location after this I’m goin to try another company because I don’t like how things work here
PORTIA FURNACECustomer service definitely needs improvement
Zackary Schneider | Overall ExperienceThese guys exceeded my expectations by far!! Thank you so much for all your help.
delena strayrabinStaff was always very helpful kind and professional
Kathleen Whitworth | Overall ExperienceThe manager Erston always was helpful in every way not just to me but to all others I witness. He made sure that those that work as his counterparts the mission of working and being a part of this U-Haul location. The storage facility was always secure and clean before I got a unit, while my items were stored in the unit and even afterwards. I never even saw dust ever. I always saw workers cleaning the storage facility. I truly am honored and feel as though it was a privilege to have stored my items there until I moved. There was a time I did not lock my unit correctly and was called immediately to address that matter. That’s what I call exceptional customer service! Thank you to everyone in helping me feel safe, secure and knowing that my unit was always clean and pest/rodent free seeming that it is an old building!
Tunye Thomas | Overall ExperienceThe agent that helped was very helpful and patient
tiffany james Robinson | Overall ExperienceEmployees were very polite. Easy pickup and return!
Aaron WallaceThe gentleman that helped me in St Louis was excellent. Extremely friendly and hard working
Anthony CarpitaMy service today was unmatched!!! Thank You!!!
Uruba CurryMoving is hectic but working with U-Haul makes things a little easier. The only thing that needs improving is the ease of getting availability to an actual human being when you run into issues with the app. Also I like U-Haul’s relationship with moving.com. It takes the headache out of trying to find reliable help. Moving.com came through and I’ll definitely continue to use U-Haul & Moving.com with future moves. I’ve recommended both to others.
RALPH TAYLORThere’s nothing you can do to improve this location, everything is easy, fast and friendly. The folks that work there are a joy to interact with. I would go out of my way to rent from this location.
KEITH BUCHHOLZThe manager went beyond the call of duty. He took his job serious and empathy for my plight. I arrived in St. Louis on Friday and my apartment was not ready until Monday. He acted like a human being and let me keep the truck with my stuff there. He didn’t have to do that. If we had more people like him in the world, we all would be better off. I neglected to get his name but THANK YOU SIR!!!
ron rogersYou are a great person keep up the good work
Raymond GreenGreat service
Kayla BrownAll went well. They were ready for me and they got me hooked up and on the road. Thank you to this team.
Kate EmeryThe gentleman at the counter, Emmett was super. His energy and love of his job was nice to experience.
Paul GoodchildGreat facility
RICH STUEBERI WAS TOLD BY THE MANAGER THAT SINCE MY STORAGE WAS ABOUT EMPTY THAT I COULD COME AND GET THE COUPLE OF THINGS OUT WITHOUT PAYING AND I INFORMED HER THAT I WOULD BE COMING FROM OUT OF TOWN WHERE I NOW LIVE. I GET THERE ON SUNDAY AND WAS TOLD I HAD TO PAY THE STORAGE FEES.IT WAS COMPLETE WASTE OF TIME AND FINANCES.
DAWN TAYLOR | Overall ExperienceThis place was out of sight and right on time. The staff was uber helpful and ready to assist me at the drop of a hat. Derond was the young man who helped me. He was a grade-A worker.
Leamon Bazil | Overall ExperienceThe next time I have to move or storage anything I would never use nobody else but you all thank you for everything
Leonard Jackson | Overall Experiencethe ENTIRE staff made the hauling, moving and storage easy
Sylvia McDonald | First ImpressionsNothing the staff and service was amazing!!!!
angela rodgersexcellent service & great staff
Sylvia McDonaldShould really work with the staff of this place to help them understand what customer service is and how they should treat customers. Also, it is probably not the best for the employees standing behind the counter to constantly be cursing and fighting with each other. One employee said to another employee, this place is going to have to find all new employees, because we are getting ready to walk out. I as a customer felt very uncomfortable, and started to regret my decision booking at this location.
Bart HollandErston and his team were amazing! Moving can be a time of frustration and unrest but this team ran like a well oiled machine and my transition was seem less.
Stefani Ellis | Overall ExperienceVan smelled like cigarettes so bad I had to leave the stuff I moved outside to air it out, I don't care if the van is dirty but I don't want to go home smelling like the last guy that used it
Nicolas Gloverthis man who runs this location is effective at lying to his customers and fraudulently goes about forcing people out and stealing their belongings.
SCOTT SITZER | Overall ExperienceJust a side note, a lot of construction around the building. Call ahead to help you get through the closed roads!
DAVID WISELYThe operation was disorganized and we rented a storage unit, however, the first unit that was assigned to us was actually not available so we had to be given a second unit. Once the second unit was assigned, there was no lock available. We were given a free lock, but we were told it is not the correct lock for U Haul storage units and that there is a possibility it can easily be cut off the unit and our things could be stolen or compromised. Disappointing experience.
Susan ShafferI was over charged by 57 dollars. When I went in to dispute they told me I had to text a phone number and wait for a response. Horrible way to do business.
Erika Whimperwas charged $38.83 for no reason and will like that money back
josh westbeookThe man whole the supervisor is a joy to work with has always enjoyed his professionalism and his recommendation on which uhaul to get
Lashonda HarrisUnclear directions on where to drop off the U-Haul after-hours. App crashed and completed my return before I could take photos of the trailer condition.
Jon SchallerRent PICK UP TRUCKS AT THIS LOCATION , was much as I rent from this location majority of rentals a PICK UP would better suit my needs ‼️‼️
Michael WinstonNone; staff were super helpful and polite
Sarah ScharesSatisfied
Michael WinstonGreat staff, beautiful facility.
Joel Vander PloegCustomer service
Alyssa BrownThe equipment was not totally clean and smelled like someone was smoking cigarettes in it. Also, the person who was working the counter helping me check in originally creepily asked me “what I would do for him” because he was helping me. Then when we returned the van my mom forgot her wallet and by the time we realized it they had stolen it and used her business card to spend more then $2000 on a porn website! I will not be using this location ever again!!
Abby LawrenceIt was a great experience, with good customer service!!
Kiawanna YoungOct. 2023 -- I retained a storage unit in Sept. 2015 and was pleased from the beginning with it. First, I like the fact that the location is within a renovated building. Secondly, I like the easy access in the covered parking area and the level of security provided. Finally, there have been different managers over the years, but the current manager, Erston Mallet is far and away the best of those managers. He is a friendly, organized and helpful leader there. Using U-Haul Storage has been a great experience, so much so that I have retained another unit in another state where I'm moving. Highly recommended.
GAYLE VAN DYKE | Overall ExperienceAdd, at least two 8 ft PICK UP TRUCK rentals for availability ‼️‼️‼️
Michael WinstonI did a self service return after hours and was incredibly impressed with the instructions that came up during the rerun process online. Specifically, providing simple, step by step instructions on how to remove the trailer. I was worried about not being able to remove it. But, your instructions were so short and concise, I had it unhooked within minutes. Stress free and no frustration. Thank you for making it easy!
Erin LickteigThankyou Fred, Ernest, everyone who assisted I will miss the city and all of the character of the historical buildings, the move out this time was a once in a lifetime! Amazing
Julie Casto | Overall ExperienceEveryone was very nice and considerate! I was unable to make the office hours to let them know I was done with my unit and they were able to contact me and close it out without me having to leave work!
Abie Vahlkamp | Overall ExperienceNever again will I ever rent a storage or a moving truck from you guys ever again. Worst experience EVER!!!!!
Jasmine Nelson | Overall ExperienceI had to keep my U-Haul moving truck for an extra day. Due to the U-Haul storage having an malfunction at the door that wouldn't allow customers to enter there storage units. Then the next day I get there to realize that I have to walk and catch a elevator to unload a 24 inch truck. I was completely destroyed about the whole experience. I have a negative balance that I owe U-Haul due to the service that I received from you guys company. I will never refer you guys to anyone as in regards to a storage or a moving truck. My whole experience with U-Haul was horrible and pricey due to poor communication and organization.
Jasmine Nelson | Online Move InAbsolutely the best U-Haul Facility I have rented from. The Manager and other representatives went above and beyond to make me feel I move experience was a smooth one. Thank you all for caring especially on the hottest day of this year!!!!!!
Tunye Thomas | First ImpressionsGive them all a raise they most definitely deserve it
Aldo Scott | Overall ExperienceYour co-workers were friendly and that I loved. They work everything out for me, thank you.
Saundra P Jackson | First ImpressionsThough it’s not their fault and people keep the trolleys, it would be helpful if there were more to use. The staff was very sweet though, thanks for the help!
Emily Walleck | Overall ExperienceErston Mallet - the general manager at this awesome. He represents your brand very well!!
Miranda Marshall | First ImpressionsCancelled my unit after I paid for this current month.
jermey addison | Overall ExperienceWhen coming to my move-out the staff was not very helpful very disappointed he didn't answer my question he acted like he didn't no what to do I was leaving and ran into the guy that helped me day one he took me back to the counter he helped me with my questions I was satisfied I forget there names
Joann Jenkins | Overall ExperienceWe found better storage for nearly 1/3 the price at U-Haul. Plus, the floor we were on had no A/C. PLUS, I received a notice regarding auctioning our possessions if acct not current!. After I called, the office confirmed the account was current ... on an auto-pay, knew it was ... "Oops, so sorry!". Well, you ought to be. Done with U-Haul.
joyce wempe | Overall ExperienceThe staff does need more training- it took a little longer than it should have to find my reservation.
CHRISTOPHER WYNDER | First ImpressionsCustomer service is amazing and very professional and they make sure that they solve your problem or help you with every question you need answered
Demont Hulbert | First ImpressionsEveryone was great…except for that one guy. The guy with the milky eye. But everyone else was rad.
glen young | Overall ExperienceManager was great
bill ragan | Overall ExperienceAll the staff was very professional and very helpful and answered all my questions. I felt very welcome. Thanks
antoinette washington | Overall Experiencethe wonderful staff made this literally the best moving experience I have had. They were extremely knowledgeable, helpful and very friendly
Tiffany Rickmon | Online Move InPERFECT
amita ezekiel | First ImpressionsEverything was wonderful, the greeting was well received, the enviroment was great and clean, and the sevice was welcoming and warm The manager was very helpful and detailed and walked and explained eveything in detail and then asked are there any questions.....Great job
Charmyn Gandy | First ImpressionsI’m always well taken care of especially since the recent staff replacements. They work hard and do an awesome job keeping up.
Micah Johnson | First ImpressionsErston, is the best! Always attentive to my growing storage needs. I could not have asked for a better experience!
Tony (6th) Williams | Overall ExperienceThanks
Jessica West | Overall ExperienceExcited to be using this uhaul but a little upset with my experience trying to get into the building/my unit last night though. :-( I had the bed of my truck full of my daughter's things and it was raining like crazy off and on cold nasty weather so I really needed to get her stuff inside so it didn't hey ruined but unfortunately was never able to actually get into the building. Someone had said they closed at 8pm and I I distinctly remember chosing this place bc their storage access hours were supposed to be until 10pm. Wondering why this was not mentioned to me during the actual renting process.
Shannon Miller | Online Move InVery helpful staff! Helped me save a lot of time and stress from my moving experience. Thank you all so much.
Abreya Reese | First ImpressionsGood people
Monica Williams | First ImpressionsStaff was very helpful and professional and made very comfortable. And answered all questions and was very respectful. I would recommend highly recommend them job well done.
antoinette washington | First ImpressionsErston and staff is pleasant and thorough. I had my belongings with Uhaul for Six great years and not had one complaint or issue. My experience was wonderful. Management and staff was amazing especially Earston the manager. Great place to trust and store belongings as I traveled out the country. Thanks Uhaul Thank you staff and management. Thanks a bunch for taking care of my belongings!! Celestine
Celestine Stainback | Overall ExperienceThe manager was very helpful nice and help out where needed
Richard Duttlinger | Overall ExperienceERSTON was very helpful and gave amazing customer service he had his hands full with others but kept checking with me until he had time to service me great job sir
Kevin Sanders | First ImpressionsThe manager was very knowledgeable and friendly. He was hands on working and not just supervising!
Diedra Ladd | First ImpressionsExcellent customer service!!!!! I would 'highly' recommend this facility for business and home storage.
VANETTA CLARK | First ImpressionsI am always impressed with the service I receive from Staff. When I am stressed about my unit, someone is always there to assure me they are there to help. Even when they are busy, they find time to be courteous.
Barbara Jackson | Overall ExperienceSold my storage unit knowing that I was paying on my unit. Sold my unit with out giving me a notice knowing that I live in another state.
Marsha Stokes | Overall ExperienceThanks for good services
Christian Holman | Overall ExperienceThe manager and staff were very friendly and helpful. What didn’t like was a female staff member contacting me the following day after me and the manager had already had a discussion.
SHELLEY SHARP | Overall ExperienceVery helpful, great staff, seamless, simple process
William King | First ImpressionsLove the lighting and the cleaness of phycility
Gail Burner | First ImpressionsI have never stepped foot into the place, the reason for my rating is because the way my cancellation was handled was inappropriate. Now I have to wait another week to get a refund back I should have already recieved because the manager at this location didnt process my refund, until friday when we talked on monday. Noone told me I had to check out from the storage unit on my end to officially process the return. But all I got from the manager is no receipt, he just said you will be getting a refund. No confirmation email until I called on friday, which is when i was informed the refund was just processed that morning. Also had to pay for my truck rental twice, because even though the first month was supposed to be free, after the fact I found out I actually was charged. Would not recommend
Jennifer Wadlow | Overall ExperienceI will be back soon!!!
monique mathews | Overall ExperienceWhoever does the hiring here, does an amazing job. I’ve come across multiple employees at this facility on different occasions and each time experience is phenomenal. They always make sure any questions or concerns are handled with care before I leave! Customer service has gone downhill in a lot of places, so it’s nice to notice that it hasn’t gone downhill here. Thank you
Jasmine Porter | Overall ExperienceGreat
Jonthan Villalobos | Overall ExperienceManager needs more training in customer service and need to respect and be more respectful to the renter and need to check on employees at night because there where smokeing marijuana. Thats why its failing in my book.
Gary Gonzalez | Overall Experiencevery busy
andrea Bryant | First ImpressionsVery good and enjoyable.
Gail Robinson | Overall ExperienceVery good service
Gail Robinson | First ImpressionsThe advertisement stated that I would get one month free storage when I rented a vehicle on the same day, which I did. But this location said that they wouldn’t honor it even though I booked my reservation online as the ad stated. That was disappointing.
Robin Berryhill | Overall ExperienceThank you U-Haul Storage.
kevin meuser | Overall ExperienceThey shut there system down before five I Return the truck at 4:45 and they told me I had to come back tomorrow to get the rest of my money and that they were going to return the truck tomorrow they also was counting money as I walked in with the open sign still lit up that definitely is not how you do business also I could have rob them if I was a criminal that is protocol and I know that is not company policy I have To come back tomorrow even though I was there before five to drop off the truck like they told me too I guess they were in a rush to go home not a good look at all
Tia Reed | First ImpressionsClimate control certainly wasn’t because we had medical supplies and wax bars that melted, got ruined, and couldn’t get refunded. Was told to move car in two occasions only to see another park where I was and not get asked to move. Place was filthy, for example trash was in some spots for weeks. Pulling into the garage was just as crap because the sensors on the entry door never worked. Instead you had to park your car in front of the door, walk down the way, badge in, walk inside, open the garage door, pull in, then park. See the problem with that? Crap.
sabrina mckeever | Overall ExperienceI'm really appreciative that they work with you on paying your Storage.Sometimes I'm a little late to pay.And with Covid and all it's Very Hard to get to them sometimes
Sharon Lowman | Overall ExperienceThe Tucker location is horrible. There are only two offload doors. Everyone outside the building did not know how to access the building. The building information was not available. My access code did not work for a while. It takes too long to unload the truck. I made a big mistake choosing this location. There are several other issues. Horrible, horrible experience. I wish I could move to another location. What a nightmare…
Woyece Keys | Online Move InThe Tucker Blvd facility is well maintained and always bright and comfortable in the storage area. The staff has always been professional, friendly, and most helpful!
RICHARD BLUME-WEAVER | Overall ExperienceThey were very efficient and professional and very nice. Great staff. Nice place older but nice feel great location
wade griffin | First ImpressionsThe general manager was great and so was her staff thank you very much
Kevin Brown | Overall ExperienceFriendly and helpful staff
bob vogel | Overall ExperienceThe only problem I had was checking out the manager on duty was really unpleasant and unprofessional. She was really nasty to her staff . Then after chew him out at the front desk in front of customers . She than proceeded to be snappy with me like she mad she had to work on a holiday.
LaDasha Moye | Overall ExperienceThe facility itself was well maintained but the staff was horrible. From the managers to the regular employees. I will never use uHaul storage again!
Imani Pratt | Overall ExperienceErica is great and is incredibly helpful and very kind.
Gino Austin | Overall ExperienceOnly issue when you call its. Not. always St.Louis area.. Otherwise No Problem at all. If you had a question. Nothing life shattering With Covid Issues understand
Vicki Hutchens | Overall ExperienceI had my storage unit here for over 3 years and received exceptional service the entire time. Had a few issues with autopay on my account, but the employees on location made correcting the issues easy and convenient.
John Kohaut | Overall ExperienceExtremely great!
Larry Novak | Overall ExperienceThe lady that worked Sunday afternoon, not sure her name, was amazing! I really appreciated her help and kindness! The gentleman was nice too but I didn’t interact with him as much!
Adrianne Nuckolls | Overall ExperienceI would like to give a huge thanks to Earl at the 4230 Gravois Ave, Saint Louis, Missouri 63116 location for getting my reservation together and being a great worker in great spirits. All in all everybody involved were great and helpful.
Mark RobertsonSr | First ImpressionsThe only thing I had a problem with was they kept billing me after I exit my unit in December 2021. January and February they sent me bills for something I no longer posses.
Cynthina Cunningham | Overall ExperienceKeep up the good work . Best U-Haul I've used
Ariana Neely | First ImpressionsSome friends and family may like take the elevator up to the storage unit, however, I have assisted others with units that allowed to drive up to its floor, with much easier accesses. Thx U. It was different, but not horribly bad. Thx U
Linda Burch | First ImpressionsAn overall Excellent experience with awesome customer service.
Jacqueline Lay | Overall ExperienceJake was kind and helpful during my move in and check out. He even helped to move my truck so I could load it up. Perhaps he was just doing his job, but it was very appreciated.
Theresa Klebert | Overall Experiencetoo many units for only one elevator, and this location is adding more units. madness. dirty. elevator floor has not been mopped ever as far as i can tell. bathrooms have been dirty and unmaintained for a long time. and now they are all locked except at the office. no stairwell to the ground level except the fire escape. how is that even legal. i found that out when the elevator was out one day. staff was not friendly or helpful during a period of time locker alarms were messed up and constantly going off. made using my locker impossible to use. i feel i should receive compensation for how nasty this place has gotten since i first rented my unit. will not be recommending.
RONALD BICKEL | Overall ExperienceOverall is was great a lil pricey for the size I rented was only downfall.
Wendy Woods | Overall ExperienceN/A
William Bee-Smith | First ImpressionsEven after six months of non payment they still had my things and allowed me to pay them a settlement to remove my stuff. Thanks guys. It was a helpful process for me.
Jazmin Curry | Overall ExperienceWe rented a 10x20 only to find that it is 2 separate units sold as 1, and then when we went to look at the units after completing paperwork both still had locks from other renters on them. We were then given other units (after more time to do paperwork) and then when we opened the units they both have huge 3 ft diameter concrete support poles in the middle of the units. This is a very old manufacturing building repurposed for storage. It dirty and difficult to get in and out of wirhbonlu one elevator. Not one I would recommend.
Christian LaPak | First ImpressionsAwesome team,everyone was great!!Thanks for your service...Be safe
Sonja Newcombe | Overall Experiencei am impressed with the security
Derrick Green | First ImpressionsI was impressed with the level of security to protect our stored items. Access was easy with parking near the elevator. We stored household furniture for 2 years and it was very safe and in great condition when it came time to remove things from our storage unit. Thanks for a great experience!
Derin Rominger | Overall ExperienceThe staff was very helpful when we came to drop off the truck and loaded the storage. Just delightful.
DAWN TAYLOR | First ImpressionsI had my reservation done 3 weeks prior to 08/14/2021. After arriving from Chicago to this St. Louis location to pick up my reserved truck, all that was done by the UHaul rep was "unfortunately the truck is not here" and that he couldn't help further. This caused a major inconvenience on our preplanned moving plans. I would never trust the UHaul reservation system.
Mehmet Taha | Overall ExperienceEricka helped me and accompanied me the whole process she did superb she gets TEN Stars she is definitely the best ever hands up to Erick
ROCHELLE MAYES | First ImpressionsI had a great experience temporarily storing my items at this Uhaul facility. Erika helped me move in and open my account as well as close it when I was finished moving my items out. Highly recommend this location.
Nicole Smith | Overall ExperienceThe staff are nice and helpful and I recommend anyone to use this facility.
NIKKIE ALLEN | First ImpressionsJacob was so helpful. I had a really great experience and trust that my items are safe.
Theresa Klebert | First ImpressionsJake and the entire team have been wonderful. I rarely post reviews, but had to for them because the level of customer service was unbelievably good!
Stephanie Downs | First ImpressionsI personally like to offer Erika my thanks for helping with the process.
Mehmet Taha | First ImpressionsErica was great! She provided much needed guidance on my storage unit which was different than what I was told from another U-Haul representative. She was patient in helping me choose the best unit for my storage needs. She was also super helpful with my return of my equipment. Customer service like Erica's makes it easy to do business with U-Haul!!
Quinshala Wrenn | First ImpressionsThis was the worst storage/moving experience I have ever had.
valerie lindsey | First ImpressionsErika the assistant manager was awesome
Veronica Collins | First ImpressionsThank you for all the additional help. Thank you.
TAYLOR DREW | Overall ExperienceThe employees were very helpful!
Elisabeth Belanger | Overall ExperienceNice and convenient just what I need
freddie BILLOPS | First ImpressionsThanks for all your help.
Doris Mccadney-Mills | Overall ExperienceI hope the store manager reads these reviews because ERIKA deserves the highest praise and a raise. Not only did she help me rent the perfect sized storage unit, but she was extremely helpful in moving the 26' truck I had rented into their designated loading space so my movers could unload the truck with ease. ERIKA truly has top tier customer service. Thank you ERIKA for all your help with my move today!
Nicole Smith | First ImpressionsThe office worker on duty, Anthony, was extremely helpful and competent despite they’re being an overwhelming amount of customers and needing to switch the reservation room the day of.
Ashley Merideth | First ImpressionsSuperb World class as all would expect from this top of the line brand. This facility is staffed with pure professionalism. The physical facility is clean, modern, and brightly lit. Indeed the exhilaration of being served so well is unforgettable.
Gary Brooks | First ImpressionsThe best Uhaul operation I have done business with from truck rental to storage units to buying and returning boxes. Really terrific. Erika has a great customer focused attitude and is worth investing in. I can tell she wants to learn and grow with the company. Bryan Samson
Bryan Samson | Overall ExperienceThe system was down that day and we had to move the next day. Erika was a big help to us by allowing us time and truck use for the next day. She went above and beyond for us. The service was great and the unit was clean.
Amber Horton | First ImpressionsMuchas gracias estoy súper contenta
YAIMET LEYVA GONZALEZ | First ImpressionsThe manager is especially very helpful, patient and he is always polite. Thank you again Jake!
Delores Williams | Overall ExperienceFast Friendly Helpful.
Vicki Hutchens | First ImpressionsI have moved 26 times and used uhaul storage and rental truck services for many. This is the BEST and most efficient location of any I have used across the country. Jake has built a great team. Erika should train others in customer service as she is that good. Terrific operation.
Bryan Samson | First ImpressionsKeep up the good work
CORTNEY MITCHELL | First ImpressionsAll matters were definitely properly taken care of - all Staff Members were absolutely helpful
daniel dawidzionek | Overall ExperienceOMG!!! This location is incredible! The staff is ALWAYS friendly and seem happy! I just moved all my stuff out of my storage unit after holding it there for 3 years and all my stuff was exactly how I left it. Thank you U-haul! 100% Satisfied!!!
Daniel Plume | Overall ExperienceVery nice, knowledgeable, and helpful, good people, good experience for me, will always recommend this location
Randy McCray | First ImpressionsI didn't feel safe relative to covid protocals when I visited this facility. Shared concerns and was not acknowledged. Wait times whenever calling for assistance were ridiculously long. Otherwise positive experience. Thanks
Gayle Rose | Overall ExperienceI'm absolutely glad to mention that I'm being fully satisfied about very fine quality of the entire quality of service. Staff Members absolutely cprofessional. Definitely, I'll be recommending this U-Haul facility to anyone who'd be in any need it of rentil Free it up with 4 to 66j6
daniel dawidzionek | First ImpressionsChristine was very helpful and attentive to my complicated needs. She simplified the process. Her customer service is beyond top notch. Thank you Christine!!
latonya jones | First ImpressionsMs. Christina was extremely helpful. African American, younger gentleman demonstrated excellent customer service not only with me but with all customers that he interacted with. The youngest African American gentleman, who escorted me to my units, was also nice.
elvira f sostre | First ImpressionsGreat service and I feel that my items will be safe for my storage unit
Andre Tunstall | First ImpressionsGreat storage experience from start June 2019 to finish September 2020. Thanks.
janice muhammad | Overall ExperienceStaff is extremely helpful and courteous to customers including myself. I’ve used another Uhaul storage location prior for storage and truck rental and had the worst experience, but this location on Tucker made this experience a blessing!!
Carlos Fritz | First ImpressionsExcellent
Melvin Irvin | First ImpressionsEveryone was great!!!. Everytime I came in it was great.
Priscilla Hill | Overall ExperienceStaff was very helpful, and the building being a refurbished shoe factory keeping a piece of history alive is really cool.
steve scobee | First ImpressionsThe area by the elevator had shattered glass and dirty, old furniture in the "giveaway" pile that was flopped all around the area. The store manager was very nice and acknowledged me in line right away when he came into the store to assist while the other gentleman was on the phone. He was prompt in the payment process, finding me a storage location and pulling the truck around for me. He was also there for the return process and made it easy to come and go. He was efficient in emailing me over the receipt also. Nice guy! I appreciate the easy service during a stressful moving day.
Danielle Terry | First ImpressionsThe staff was super friendly and made the process of moving feel a little less stressful
TARA FRANK | First ImpressionsMy experience and expectations were awesome.
monica malone | Overall ExperienceEasy access convenient location. Great staff
Camille McCrary | First ImpressionsThe woman, I forgot her name but she is on the management team, was awesome! We needed to increase the size of our unit and she was very helpful.
Monisha Sampson | Online Move InDefinitely the best storage i have ever used.
orlando SANCHEZ | Overall ExperienceI would recommend U-Haul Storage to all my friends and family and anyone else because they're reasonable they are reliable climate control plenty of space clean and just all-around good storage facility
Leroy Purvis | First ImpressionsEmployees were very courteous and helpful. They were very informative about the serverses offered. I would recommend Uhaul to family and friends.
Stanley Mason | Overall ExperienceN/A
Delores Williams | First ImpressionsVery good friendly and helpful staff.
Charles Vickens | Overall ExperienceThe staff had great customer service. This was my first time using U-Haul and didn’t know the process of renting storage/equipment, but they made it easy to understand
Matthew Ferby | Overall ExperienceStaff at the location in downtown St Louis is incredibly helpful and very professional.
Scott Bryan | Overall ExperienceGreat
Pierre Frye | Overall ExperienceI'm grateful for this location it was close to work when I needed items of mine the staff was professional and Courteous always willing to help with any situation you had. I highly recommend them
James Bolden | Overall ExperienceGM Very Helpful..
John Vigil | First ImpressionsThe gentleman that helped me was extremely wonderful and a pleasure to work with. I got to watch him multitask with many customers at once and take care of everyone's needs with impeccable timing.
Christy Hainline | First ImpressionsMy experience was easy
Maria Woodson | Overall ExperienceStaff was helpful and responsive initially. Was told I would 24 hr access originally only to find out I didn’t and had to add that on. Also mad they wouldn’t refund me half a month after I moved out.
JEREMY STRABALA | Overall ExperienceAwesome everytime i use them!
Tara Freeman | First ImpressionsGreat facility. Easy access and use.
Stephanie Kulek | Overall ExperienceThe gentleman that checked me in was nice and very helpful with getting me situated inti a space with enough room for all of my belongings.
Scott Bryan | First ImpressionsAll my needs were met without question. All employees were courteous and knowledgeable.
Paul Walls | First ImpressionsAbsolutely perfect experience. The onsite manager was helpful and professional.
Carlos Sanchez | Overall ExperienceExcellent and professional workers.
Charles Vickens | First ImpressionsExcellent discount no payment on 1st months rent 🤗 👍
michael wilson | Overall ExperienceThe service and staff were excellent. The employee that rented me the unit a few months ago and closed me out (same employee) was very professional and courteous.
Joe Rivera | Overall ExperienceKeep up the good work🥰🥰🥰
PRECIOUS COOPER | Overall ExperienceThis place is well run, clean and so easy to use. Love the onsite storage and ease of getting in and out. Jake was amazing in explaining everything with truck and storage options. Highly recommend!!
Kelly Kochanski | First ImpressionsWhen I picked up my reservation the wrong vehicle was available but the exceptional steps the DT. UHAUL Team too to take care of me meant everything !
Brandy Clay | First ImpressionsThe customer service representative was very rude when I was moving out of the unit.
Robert Frosch | Overall ExperienceNo hassle. Staff was nice and professional. And, The service was very fast.
derrick may | First ImpressionsJust seems like the workers have to do multiple functions which causes a longer wait time to get customer assistance. Also sometimes only one person at the desk.
Kayira Owens | First Impressionsnice facility and good, friendly staff!
Shannon Walz | Overall ExperienceI appreciate the customer service. The service was very thoughtful and considerate. Management was very precise explaining contract and use of facility. I would definitely RECOMMEND your facility.
Barbara Jackson | First ImpressionsOk there are two experience I had . One in the shop when interacting with employees which was excellent ..no complains there. In the other hand my experience on the phone was pretty bad
Said Saif Udeen | First ImpressionsThank U!!!Thank U!!!!Thank U!!!!!!😊😊😊Have A Nice Day!!!!!
eugene Grainger | Overall ExperienceGreat staff!
Bhavik Mohanlal | First Impressions10 out of 10. Great in every way!! The GM was too notch and the staff’s customer Service reflects his great leadership.
WONDA OWENS | Overall ExperienceOutstanding experience.
Mark Burkholder | Overall ExperienceFacility safe n secure staff very helpful
Lanora Combs | Overall ExperienceI'm not sure what the employee's name was that helped me but he was excellent. He helped me rent a van and the later, a storage unit. Very attentive, professional and helpful.
Joe Rivera | First ImpressionsGreat personnel. Very helpful. Clean, well lit storage facilities.
HOWARD WYNDER | First ImpressionsMy experience with your service was excellent from begin to end your staff was friendly warm smile. Always making sure I was taking care of my needs I would definitely use your services again thanks
Diann Gibson | Overall ExperienceHelpful staff!
Johanna Wagner | First ImpressionsI am very satisfied with the service I received. Thank you.
anita collins | Overall ExperienceVery nice and clean storage area
Mark Asher | First ImpressionsSuper service and friendly staff! Also, it seems extremely secure for which I am grateful.
William Baker | First ImpressionsBest experience ever. Rented a storage unit here for 2yrs & rented trailers Staff was exceptionally nice. The facility was always maintained and kept clean. The staff really takes pride in their work.
Aleksey Kurashev | Overall ExperienceTruly appreciate attention to detail, service representative patience and willingness to go the extra mile.
anita collins | First ImpressionsGreat staff
Darrel Bussey | Overall ExperienceJake and Zorian provided great customer service.
Kedric Jackson | First ImpressionsGreat experience. Very friendly and helpful staff.
Michael Derstine | Overall ExperienceWorst facility l ever seen in all my 60 years of life !
Michael Mills | Overall ExperienceThe customer service at U-Haul Storage Facility was excellent. They were really helpful with answers to our questions. I'll recommend family and friends to them.
Darren Sims | First ImpressionsI received a great deal
Special Jackson | Overall Experiencegood customer service, very friendly
Gary Bill | Overall ExperienceThey were very helpful and accommodating.
Coryn Chatman | Overall ExperienceWas transferred to numerous different people to get questions answered...no one had an answer. The phone number you call is not actually the store.
Tyler Sassaman | Overall ExperienceN/A
Jerome Brocks | Overall ExperienceExcellent service and facilities
Mark Sanders | Overall ExperienceExcellent service no complaint what so ever 👍🏽
kiara whiteside | Overall ExperienceEvery member of th staff was very professional and very courteous. Most of my interactions were with James whom always did a great job providing great customer service.
MATTHEW ROSSI | Overall ExperienceI didn't see the facility but every time I called everyone was super helpful. My sister said the delivery had some complications but everyone was kind, helpful and it all worked out just fine
Jacqui Schneider | Overall ExperienceI had no problems with my one month of experience with this uhaul storage. Staff we’re great very understanding I couldn’t ask for more, keep up the good work guys. 👍🏽👍🏽👍🏽
aaliyah albritton | Overall ExperienceHad issues w/uboxes being delivered...main truck disabled. Didn't get them until 7:15 pm and it was great Uhaul had someone in office working late to keep us informed.
eric washburn | Overall ExperienceJames and the rest of the staff are very friendly and helpful. It's a pleasure doing business at their store.
charles bradley | Overall ExperienceJacob and his associate on 08/11/2018 went far and beyond to help and assist us that day. Staff are so Pleasant and kind and helpful ,I make sure I use this Facility when ever I need to. THNX
LILLIAN BARTEE | Overall ExperienceThe young man who help me . Made me feel welcome and very helpful and made my move very easy . I hate I forgot his name but he gave me a wonderful customer service experience..
Terraine Tabron | ReservationOnly issue was the check in process. Associate was very slow and didn’t seem to know how to fill out the online form.
wendy soler | Overall ExperienceVery polite and knowledgeable .
Michael Mills | ReservationU will not find a better facility and staff anywhere!
Angelo Gonzalez | Overall ExperienceGreat job
DARELL COFFEY | Overall ExperienceStart calling, like your customer rros say you will, before making a delivery/pickup. It will make things go smoother.
Walter Holley | Overall Experiencei will be moving my belongings out on the day my next pymt is due because i will not have your employers judge make assumptions nor tell me i can not have my things in a 209 a month shed but bf can
Janice Moore | Overall ExperienceNa
Charles crecelius | Overall ExperienceThe best Uhaul location I've been to, clean and managed well.
Joseph Schlichter | Overall ExperienceGreat storage place!
darius savage | Overall Experience