29 Bellemeade Ave
Smithtown,
NY
11787
(Go north on Bellemeade Ave 500 feet and we are located on the right, 500 feet north of James Cress Florist in Smithtown, NY)
29 Bellemeade Ave
Smithtown,
NY
11787
(Go north on Bellemeade Ave 500 feet and we are located on the right, 500 feet north of James Cress Florist in Smithtown, NY)
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a genuinely great experience with U-Haul in Smithtown and stored my belongings in a unit for almost two years after a move from Michigan. The loading dock of building C made everything so easy to move. The facility was always clean, including the bathroom. I have told many people about this storage location and will continue to share my great experience.
Bryan Baker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Riccardo Dalla Rosa
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rose Schaer
|
Overall Experience
Rating:
5.0
Great storage for reasonable price, would recommend
Damian Minter
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William Marino
|
First Impressions
Rating:
5.0
Uhaul has been great to work with and your employees at this location were phenomenal!
Craig James
|
First Impressions
Rating:
5.0
The location is safe and clean. The staff was always helpful when I called and needed assistance.
James Traynor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul Mayr
Rating:
5.0
Been here for years. Great facility
MARIA SAMET
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Wichtendahl
|
First Impressions
Rating:
5.0
The guy at the location on Nesconset Highway was very friendly and accommodating. He explained the rates and made it easy getting everything set up.
Robert Zagaria
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa devito
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHANNY Baltazar
|
First Impressions
Rating:
5.0
Alex helped us at the office. She was extremely helpful and git everything set up very easily amd stress free. O would definitely recommend this Uhaul facility and if Alex is available she would also be highly recommended.
Jennifer Hoock
|
First Impressions
Rating:
5.0
If there is a men’s room it’s needs better signage!
James Shutowich
|
Overall Experience
Rating:
5.0
Rented the 15 foot truck prefect size moved my apartment into my new apartment complex. I wouldn’t have fit with a bigger truck but the one I chose for perfectly. The guys at the store helped my pick my truck size and I’m grateful that’s why they are the experts!!! I also set up to have a hitch installed on my SUV so that the next time I can rent a trailer instead. Pleased with the service
Adam Bhatti
Rating:
5.0
Totally recommend this storage location!! The building is always clean and if you have your code you can access your unit at all times of the night. Plan on being a forever customer! Thanks again!!
KYLEJAMES DOWD
Rating:
5.0
Picked up the van with the Uhaul app and it was a lot easier than i thought. I was scared because i usually dont use mobile check outs, but the instructions were clear and easy to understand.
Brenda Martin
Rating:
5.0
The storage is clean and easy to reach anytime. I will recommend this U HAUL STORAGE. I will rent again someday.
Luz Belarmino
|
Overall Experience
Rating:
5.0
Always a pleasure U-Haul has had my back more times than I can even say
Michael Piazza
Rating:
5.0
Used the van to move my units had a couple questions about the rental and the guys on the phone were very helpful. I moved to a bigger unit the storage is very clean and inviting.
Peter Jacobs
Rating:
5.0
Very pleased with my rental! It was my first time using the app & it was very easy to navigate. I usually go down and do the rental in person, but this was very helpful being that I was renting very early in the morning.
FILIPPO QUINCI
Rating:
1.0
My unit was robbed and you didn’t help
Anthony Robledo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Simmons
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexander Jowett
|
First Impressions
Rating:
3.0
Bathroom toilets seat was always busted barely had toilet paper in the men’s room but always stocked in the women’s. Other than that it was what it was a storage facility
NAPHTALI MARTINEZ
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise Riesterer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEPHEN STROM
|
First Impressions
Rating:
2.0
Price hikes were ridiculous
David Berg
|
Overall Experience
Rating:
5.0
We had the storage unit for over 3 years It was an excellent experience the entire time!!!
Jennifer Fondacaro
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Jumoke Taiwo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
OLEG KING
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Vigorito
|
Overall Experience
Rating:
5.0
The facility in Smithtown is well run and well maintained. I had a unit there for over a decade. In that time, U-Haul acquired the property. U-Haul made it better every year, and management and staff running this location remotely are friendly, responsive and professional. They make the experience smooth and solve problems quickly. Thank you!
HENRY ALFANO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Henry Alfano
Rating:
5.0
Customer did not leave a comment.
FREDERICKWILLIAM BOSSERT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL HENNESSEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda Zaino
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ana Morales Mejia
|
Online Move In
Rating:
5.0
perfect in respects except that the access panel on the left side of the entry door is not working properly snd requires sometimes three tries to have the door open.
This is for building C
Irwin Cohen
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jack Dillman
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tracy Henchey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gael Martinez
|
Overall Experience
Rating:
4.0
I would recommend this pick up place ONLY IF: There is a HUNAM on site to help when it takes you 1/2 hour to get the information inputted correctly on the app and your screen doesn't keep going blank at the same spot!
after contacting the local rental in Nesconset and 1800UHAUL calling me to help me get accepted to get my Key Code; they had to come help me in person anyway.
HIRE MORE STAFF!!!!!
Dana Pedone
Rating:
3.0
Customer did not leave a comment.
Anthony Egan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anna kusi
|
Overall Experience
Rating:
5.0
Alexis was very friendly and helpful with picking my unit. i appreciate your help i hope this gets back to you
lianna rivera
|
Overall Experience
Rating:
5.0
Easy access with huge elevator
STEPHEN STROM
|
Overall Experience
Rating:
5.0
Staff at both the departure and arrival UHAUL. places were very knowledgeable and efficient. This made my move very easy.
PHILIP ALIBERTO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
vincent Hernandez
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cassandra Erdman
|
Overall Experience
Rating:
5.0
When I went in store Jennifer assisted me and she was very helpful and answered all my questions and then some
Vincent Drago
|
First Impressions
Rating:
5.0
Jennifer and her team were a pleasure to work with. The storage facility was very clean and safe. Would use Uhaul storage again.
Alec Trinidad
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ana miller
|
Overall Experience
Rating:
5.0
So impressed with the mobile pick-up. I was a little nervous at first that there would not be an agent at the location on the day of my pick-up but it was a very smooth transaction. I’m a happy customer.
Andrea Conzo
Rating:
4.0
Front doors are having some issues but other than that everything was good.
John Fazekas
|
Overall Experience
Rating:
5.0
Excellent facility and Jennifer M is a great asset to U-Haul.
DAVID LIEBLING
|
Overall Experience
Rating:
5.0
Use you all the time.
I volunteer in the community with several different organization utilizing your trucks, trailers and storage. Your staff is so helpful.
WILLIAMCHARLES IRMSCHER
|
Overall Experience
Rating:
5.0
Very easy very pleased
Matthew Currie
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Denise Noto
|
First Impressions
Rating:
5.0
The whole UHAUL operation including truck rentals, and storage rentals is very convenient. My experience was great. Thank you.
Keith Harvey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amer Zijadic
|
Overall Experience
Rating:
5.0
I had this unit for my pharmaceutical products for many years . I would highly recommend this storage place .
Linda Braga
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nina kerr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
steven dennis
|
Overall Experience
Rating:
4.0
hallways are a little tight to move big furniture through.
John Fazekas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Margaret White
|
Overall Experience
Rating:
3.0
No light inside the storage unit. No one was ever in the office for assistance
KAREN ROBINSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carolyn Mcpartland
|
First Impressions
Rating:
5.0
Too many on-site smartphone requests during the pickup process. Tasks such as scanning my driver's license could have been requested while I was at home, on Wi-Fi, and making the initial reservation. While it worked, the process was slow and cumbersome over cellular.
Eliud Custodio
Rating:
5.0
Customer did not leave a comment.
Connie Mahoney
|
Overall Experience
Rating:
5.0
The staff was very pleasant and knowledgeable!!
Tuula Jonkka
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Erika Estrada
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise Riesterer
Rating:
5.0
Hi! Other than the storage facility being an IDEAL, the staff named Jennifer and Kyle have been very helpful and courteous. The rent is very reasonable. I have been renting trucks from them for the past 11 years. Thanks for meeting my storage needs in a manner beyond my expectations. 😊😊😊😊😊
Syed Ali
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEPHEN STROM
|
First Impressions
Rating:
5.0
Although a 3 day grace period should begin *after the due date, not on it! Therefore that's only a TWO day grace period....
And I wish there was still staff and an office in Smithtown, but I understand it's difficult...
Otherwise your staff and facilities are excellent, thank you.
Stephanie Pavlidis
|
First Impressions
Rating:
2.0
Had a problem with the bay door. staff was nasty.
len montlack
|
Overall Experience
Rating:
1.0
I called to make my reservation for a storage of 5x8x8 and was told it was on a ground level with climate control. That it would be $79.99 each month with the first month free. That was not the case when I got there, and they refused to even help me told me I needed to go to another location and the cost is $116.00. I will be looking for a new place as I will never use Uhaul again
donald delaney
|
First Impressions
Rating:
4.0
I was not happy when the the excellent staff was removed from the Smithtown building, it was great to have those people there.
Also not happy new locks were forced upon us, and a three day grace period does not include the actual date due, but I appreciate the efficiency and access otherwise.
STEPHANIE PAVLIDIS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
James Fritts
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas Connor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SUNIL JOY
Rating:
5.0
Customer did not leave a comment.
ANN ABOULAFIA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
colleen rowlinson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAREN OMALLEY
|
Online Move In
Rating:
5.0
Experience with the people there were very nice ,they help me with everything I needed and the truck ran smooth like it should
Jeanna Castagnaro
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
robert Pollock
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erika Estrada
|
First Impressions
Rating:
5.0
Super impressed. Bought the unit online and moved in within the hour with no problems. Great system!
Jacqueline Schroder
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LAUREN J PASSALAQUA
Rating:
5.0
Customer did not leave a comment.
Dean Mandia
Rating:
5.0
Customer did not leave a comment.
Thomas Knoll
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLES BOCK
Rating:
5.0
Easy on phone rental and drop off
Richard Harris
Rating:
5.0
Customer did not leave a comment.
angelo Anderson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
eugene brosnan
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Paul Hovsepian
Rating:
5.0
Staff was always friendly and helpful
Thomas Falciano
|
Overall Experience
Rating:
5.0
Minor conveniences can go a long way for customer satisfaction. Pls keep all swipe-in security key pad on the RIGHT SIDE of each doorway.
Thanks for your service
Ross Myers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taibah Rock
|
Online Move In
Rating:
5.0
I cannot be more pleased with my experience. I had many items left in a 26’ U-Haul truck that I needed to put in my 10x10 storage unit. I was worried about having a large truck and moving everything into the building, but was surprised and relieved to see a very large truck loading dock specifically for this purpose! Hand carts next to the door we’re also very helpful. I am extremely pleased. Instructions to access the unit were clear and easy to understand.
Bryan Baker
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Jonathan Cruz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kimberly stehn
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Liz Lundy
|
Overall Experience
Rating:
5.0
Jennifer Morales is a great asset to Uhaul. She takes great care in your clientele with professionalism and care
Peter Mielach
|
Overall Experience
Rating:
2.0
Your call center is full of the most obnoxious people I have ever dealt with. They are insulting and rude. And it takes forever to get through.
My trailer was stuck in the ice and rather than simply tell me that I could unhitch it and pull it out, they talked to me like I was a dumb POS and said they couldn’t help me with roadside assistance…
I spent hours damaging my property and my car trying to do something that would have been easy if you actually cared about your clients.
They gave me some BS story about how they can’t give me any advice for “legal” reasons.
I will NEVER use your company again unless someone calls and assures me this was a big mistake.
Courtni Hale
|
Overall Experience
Rating:
5.0
The staff at the site were great.
The CALL CENTER is HORRIBLE!!!!
Rude, condescending nasty people who clearly enjoy making life miserable for others.
Courtni Hale
|
First Impressions
Rating:
5.0
friendly and courteous staff. So far everything has been good
Edwin Christian
|
First Impressions
Rating:
5.0
First impression great
PHILIP ANTOCI
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paul Hovsepian
Rating:
5.0
Just wish I had reserved a bigger unit because the move yesterday was trying to fit everything in. Whereas it could have been easier if the unit was bigger. By that point we already moved a fee things so to try and switch it all around we were over it. Other than that everything went well.
Cassandra Erdman
|
First Impressions
Rating:
5.0
Thank you for a great place to store my things!
Mark Lang
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ALEXSIS CRUZ
|
Overall Experience
Rating:
5.0
The staff that I dealt with at this facility restored my faith that people actually care and know how to handle customers needs. Wonderful staff. I would recommend this facility to everyone that has a need for it.
Nicolle Haniquet
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gerard lambert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERNEST ABRANKO
|
First Impressions
Rating:
5.0
Staff is always cheerful and eager to help! By far the cleanest storage facility I have rented from.
Alexis Losito
|
Overall Experience
Rating:
3.0
Price is too high. Also the cell service is very weak in this area so it made my mobile check in and check out take a very long time! There should be complimentary WiFi for mobile check in/out.
Nicholas Weiner
Rating:
5.0
I am so impressed with this facility...access is easy & its conveniently located.
It's very clean & well maintained I would recommend it to anyone!
Jacqueline Norrito
|
Online Move In
Rating:
3.0
Everything about picking up and dropping off online was a pain in the ass. Never again!
Christine Kellerman
Rating:
5.0
Renting the storage unit was the easiest part of my move! Smithtown UHaul employees were informative, professional, patient and helpful. The unit itself is immaculate, well lit and convenient. I strongly recommend smithtown UHaul storage units!
Margaret White
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John Petrucci
|
First Impressions
Rating:
5.0
The Uhaul app needs a lot of work. It wouldn't accept pictures for return (odometer and fuel) and no other options to return truck when no employees at this location.
Timothy Singleton
Rating:
2.0
I came in because of an advertised price and when I asked for the price they told me that I needed to go to a different facility because they didn’t have anymore of the current facility and the price was going to be $50 more than the advertise price
adam feller
|
First Impressions
Rating:
1.0
Every single step of my reservation was fraught with mistakes that made my entire move a complete headache.
You're "unmanned" facilities are a nightmare.
I'm telling everyone I know Uhaul is a disgrace.
Ross Myers
|
First Impressions
Rating:
5.0
Thank you for your help and easy rental process!
Mark Lang
|
First Impressions
Rating:
4.0
Can’t fully rate my experience , just moved in 2 days ago, so far is okay.
Yevgeniy Semeykin
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MARGARETHAL FORD
|
First Impressions
Rating:
5.0
Friendly staff, efficient & speedy process!
martin gross
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Andrew Millar
Rating:
5.0
Customer did not leave a comment.
matilda osei-boateng
|
Overall Experience
Rating:
4.0
The phone customer service is abhorrent. I was on hold for more than 50 minutes and was cut off. I had to drive to a different facility to make changes.
Sharon Deland
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Doreen Owusu
|
Online Move In
Rating:
5.0
Everything worked out lovely. Thank you!
Antwan Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karl Lown
|
First Impressions
Rating:
1.0
Absolutely awful experience finding the unit, reaching out for assistance on figuring out why I was unable to access the elevator only to be told I’m in the wrong building even though I unloaded.
AMI LEVI
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN DOLAN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
gerard lambert
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason Zimmerman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa Zaug
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alex Cella
Rating:
5.0
Customer did not leave a comment.
Carlos Hernandez
|
Overall Experience
Rating:
5.0
Alexis and Jennifer were exceptional, they helped me out tremendously, i was in quite a bind. Alexis explained my options and made transaction go smoothly. They are a asset to your company. Well done!
Thomas Falciano
|
First Impressions
Rating:
5.0
No improvements! This process was so easy and painless. Thank you so much
Judith Goldfarb
Rating:
5.0
Easiest process to get the unit. Building looks brand new, is extremely clean and convenient,
Alexandra Cella
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Liz Lundy
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
rachel fitzgibbon
|
Overall Experience
Rating:
2.0
I could not get in with the access code given to me. Also there was no specific info on the correct building that our storage unit was in. It took 1 1/2 hours to enter after being on phone on hold for 20 min with customer service. No personnel working at the location is absolutely awful. This would've saved a lot of aggravation
Doug Gordon
|
Online Move In
Rating:
5.0
Jennifer Morales is awesome
Peter Mielach
|
First Impressions
Rating:
1.0
I paid 13 days ahead of time. The employee Alexis at the Nesconset By-Pass, Smithtown, NY branch, put the wrong telephone number, the wrong alternate contact's name and address, the wrong address of the renter and then cancelled the contract after I paid for it?!? This occurred on Dec. 19, 2020 approx. 3:20 p.m. My move in date is for 8 am on Jan. 1, 2021. My next rental payment is due 16 days after I move in !?!
Margaretrose M Zabeline
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John scerbo charles
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James Connors
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Veronica Alvarez
|
First Impressions
Rating:
1.0
Overcharged in every conceivable way. The Uhaul rep said $20 on the phone. Then I find out $20.00 plus $1.50 per mile. Then I get my invoice and UHaul tacks on 45 miles I never drove. The invoice says I drove 64 miles !!!! That’s like driving to New York City and back. Meanwhile, I moved furniture from Smithtown to St James - Maybe 15 miles. Maybe. In other words, your company stole $100 from me, and no one had the nerve to call me.
Robert Gehrhardt
Rating:
5.0
Customer did not leave a comment.
Kathy levy
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RALPH GOLDBERG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHILIPSHAWN LOBIANCO
|
First Impressions
Rating:
2.0
I always have to call to pay my bill I never received a bill payment and I always pay my bill on time sometimes in advance last month I had auto Pay and they changed the lock on my storage unit and changed me$ 15.00 extra
Donna Gallaway
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SUNIL JOY
Rating:
5.0
Customer did not leave a comment.
leeann esposito
|
Overall Experience
Rating:
4.0
Trying to close out unit was a bit crazy. They couldn’t find my acct. all ended well however.
LORRAINE SHALLOW
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
leonard carlino
Rating:
5.0
Thanks very much — you guys have been great!!
CRISTINA O`KEEFE
|
Overall Experience
Rating:
5.0
Veryconvenient location. Very good in all respects.
Thank you.
Jeffrey Wiesen
JEFFREY WIESEN
|
Overall Experience
Rating:
1.0
Because of covid I could not retrieve the rest of my belongings from the atorage unit which was not much I tried my best they are now giving me all kinds of problems due to this ... even though uhual owes me over 600 dollars in lost revenue for issues on my move to new york I have honestly used uhaul twice in my life and I will never again use uhaul for anything I would rather carry my stuff by hand from state to state terrible company all around .....
Jesse Adams
|
Overall Experience
Rating:
5.0
I got excellent customer service when I needed to extend my reservation: they were polite, helpful and professional. Great job!
Inna Tabanskaya
Rating:
3.0
prices for storage rooms are way to high.
Edward Dorazio
|
Overall Experience
Rating:
5.0
The employees that helped me with my move and storage, couldn't have been nicer! A big thanks to Jenn, Tom and Matt. You're the best!
Frederick Bossert
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Edward Dorazio
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nick paccione
|
Overall Experience
Rating:
5.0
Very helpful and professional. Great service
Ronald Greco
|
First Impressions
Rating:
5.0
Excellent storage, great staff and ultra clean.
Mike Nadraus
|
Online Move In
Rating:
5.0
The facility is clean, secure and climate-controlled. Excellent Experience.
neil sanders
|
Overall Experience
Rating:
5.0
Great rental, nearly new truck, good price.
Alan Boudreau
Rating:
5.0
Great people, service and facility.
Donna WERTER
|
Overall Experience
Rating:
3.0
The facilities were excellent and very convenient. It was very hard to get in touch with an actual representative. There were a few miscommunications via email, and I rarely was able to reach by phone
Evan Martinez
|
Overall Experience
Rating:
4.0
At first service was not up to par. Since I spoke with assistant manager, Tom at Nesconset office the results have been very good. Thanks.
ANTHONY SETTINERI
|
Overall Experience
Rating:
2.0
Well, went today to do a test run and found the code assigned didn't work. The unit was the wrong size. Spoke to asst. mgr. late today and he said they will work on the problem gave me assurances.
ANTHONY SETTINERI
|
First Impressions
Rating:
4.0
The access card would not give me access thru the back of building.
Ludwing Castro
|
Overall Experience
Rating:
5.0
Great Customer Service
neil sanders
|
First Impressions
Rating:
5.0
Excellent facility
CHRISTINE DAURIZIO
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Worsley
Rating:
5.0
Jennifer is awesome!
Jessica Kearney
|
Overall Experience
Rating:
5.0
The cleanest, driest storage ever. I would feel good storing valuable paintings here, That is rarely the case anyplace else.
PETER LUHRS
|
Overall Experience
Rating:
1.0
The van was fine, but on UHaul’s end, you must make clear to the customer that they’ve signed up for mobile pick up and what that means. I had no idea that I was going to a location with no actual person. My entire day was delayed as a result. For someone like me who hasn’t used U-Haul in two years, I had no idea What was going on. Please do a better, clearer job of altering people that they signed up for mobile pick up.
John Savastano
Rating:
5.0
Young man who helped me was polite, quick and efficient. Wish al customer service people worked as well as he. Thank you. Maria Samet
MARIA SAMET
|
First Impressions
Rating:
1.0
Your staff does not communicate well with customers nor with each other regarding customer accounts
Kein Pettus
|
Overall Experience
Rating:
5.0
Little bit ticky for the first time , then very good
shahid rehmat
Rating:
5.0
A light in the unit itself would have been nice. Also, any phone calls I made were routed thru the national system when I wanted to talk to the local people who knew me. The facility was great! Thanks
gary pedersen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Vavrica
Rating:
5.0
GREAT CUSTOMER SERVICE . IT MADE MY MOVING THAT MUCH LESS STRESSFUL.
tom giambalvo
|
Reservation
Rating:
5.0
We had a much better experience here than we’ve EVER had at a Public Storage unit. I would absolutely rent from UHaul again if I needed to.
Joseph Arias
|
Overall Experience
Rating:
1.0
Awful stood a waited forever after being told someone would be there to get our belongings into a storage unit. Had to go to another place and then back to another place to drop off truck. Very unhapp
Linda Cottier
|
Reservation
Rating:
1.0
Finally after 3 days got someone to get my card working
Perry Baldwin
|
Reservation
Rating:
5.0
Staff were very helpful and the facility was cool and clean. I was a customer for over 3 years and was in two different units. However the lighting was much better in the larger unit we rented.
JOSEPH DECRISTOFARO
|
Overall Experience
Rating:
1.0
In order to rent the vehicle Internet service is required via a strong cellular signal. The signal at this location is very very poor.
Robert DeMarzo
Rating:
1.0
Customer did not leave a comment.
David Sala
Rating:
5.0
Customer did not leave a comment.
Hope Gardner
Rating:
1.0
Renting from the U-Haul Storage at Bellemeade Ave location (Smithtown, NY) was a pain. The website advertises supplies to rent or buy (boxes, moving blankets, etc.) but there were no supplies on site. If you want to pick up the advertised moving supplies you just have to drive your rented truck with its $0.99/mile fee a couple of miles to another U-Haul location.
The website does not mention that this is an "unmanned" facility, which was posted on the door when I arrived. There was an intercom on the outside wall of the building, and the lady on the other end was very nice and as helpful as she could be from 2 miles away. She suggested I check in online; this was an option when reserving online but it was not at all indicated that online check-in would be required. She suggested I use a smart phone; I don't have a smartphone, and neither does my friend who was there with me wasting his afternoon waiting for me to rent a moving van. She then told me I'd need to come to the U-Haul site where she was, again 2 miles away, basically adding $4 to my mileage charge and subtracting half an hour from my day.
As I was leaving, a U-Haul worker happened to stop by the building, and was very friendly and helpful actually renting the truck I reserved to me in person. He explained that the site was recently unmanned and that he was only there occasionally for the attached self-storage facility.
"Would you recommend this location to a friend?" I have already warned friends NOT to use this location.
Your Smithtown/Ronkonkoma employees are very nice and helpful. Van was great, no problems.
Joseph Conrad
Rating:
5.0
Customer did not leave a comment.
thomas dumell
Rating:
5.0
The staff was excellent and the facility well maintained. The vehicle was great!
However, the scrutiny of the vehicle on the return was like I rented a Mercedes. It is a moving truck and to really look for each mark and scratch inside is a little over the top.
The check-in attendant told me that they really make them go over each truck with a fine tooth comb. Looks like they are looking to make $$$ on the return for damages and scratches. Just the feeling I got.
I've rented from other locations and never inspected to this extent.
May have to think about trying another location
carl supererina
Rating:
5.0
Customer did not leave a comment.
Barbara Prass
Rating:
5.0
Customer did not leave a comment.
thomas Mcdonald
Rating:
1.0
I was never told a specific time to deliver and was charged an extra day which was very upsetting.
BRIAN BEDELL
Rating:
5.0
Customer did not leave a comment.
Glenn Gabberty
Rating:
5.0
Customer did not leave a comment.
Preston Fisher
Rating:
5.0
None
RICHARD PAWSON
Rating:
4.0
Only one person at desk when I arrived that was helping another customer and it took 20-25 minutes before I was on my way.
William Dorsch
Rating:
5.0
Excellent Customer Service!!!
Carlos Arango
Rating:
5.0
None. The service was quick and professional.
JACQUES THEUS
Rating:
5.0
Customer did not leave a comment.
Paul Ansel
Rating:
5.0
Customer did not leave a comment.
TAMARA IMPERIALE
Rating:
5.0
Customer did not leave a comment.
Jane Schmidt
Rating:
5.0
Not Charge > $1.00 USD for miles..... By the time a customer gets it to their initial destination, from the U-Haul location, the cost exceeds the amount of the truck. I would not recommend U-Haul to anyone... I would tell anyone moving to just get a moving company. If you are going to pay that much, then someone should be moving your furniture for you. I know you'll do nothing to change this policy, but felt I should extend my displeasure with your service..... The employees at the location were excellent.... corporate, however, could rot in hell. Happy Holidays!
James Riccelli
Rating:
5.0
Customer did not leave a comment.
John Higgins
Rating:
5.0
Nothing additional that I can think of
Working with Michelle was wonderful - very pleasant and knowledgeable.
Scott Bugenis
Rating:
5.0
The staff was friendly and very helpful. Would definitely use them again. Thank you guys!
DEBORAH Moorhouse
Rating:
5.0
The staff was very helpful. I ordered a van earlier and had to cancel so I dealt with five different people. Everyone was terrific!
Michael Miello
Rating:
5.0
great job
David Lewis
Rating:
4.0
Customer did not leave a comment.
John Saul
Rating:
4.0
A little pricey
Steve kwiecinski
Rating:
5.0
Customer did not leave a comment.
GREGG CONZONE
Rating:
5.0
Having one larger truck available in addition to the two smaller units for local use, would be nice. Perhaps a 15ft or 17ft capacity vehicle could lessen the number of trips required.
Neal Ryan
Rating:
1.0
Manager was rude and immature . Was charged 85$ for an hour late drop off time. Extremely disappointed ,
Justine Alonso
Rating:
5.0
Perfect pick up Smooth. No issues. One thing I will say is to give more info on buttons and features of vehicle. I.E. Trip odometer ,wiper controls etc .But would not hesitate to use again. Thanks
Raymond Denninger
Rating:
5.0
Customer did not leave a comment.
JOHN QUORTRUP
Rating:
5.0
Excellent service and equipment.
Stephen Denehan
Rating:
5.0
Customer did not leave a comment.
Amanda Pomaro
Rating:
4.0
Pricing is confusing.
Louis Hawkins
Rating:
5.0
This location was very new and clean.
The cargo van I used was brand new,which was a treat,and the staff was very helpful and courteous.A nice experience overall.
Nick Castellano
Rating:
5.0
A wonderful, easy experience! Staff is highly knowledgeable and helpful, Michelle and her team 'get it', that moving is stressful enough without having to worry about the equipment or contract details. The BEST moving partner on Long Island!
ERIKA ALTOLAGUIRRE
Rating:
5.0
Customer did not leave a comment.
fred Vogel
Rating:
5.0
This is the second time I have rented from this facility. Sorrel was great, courteous and very efficient. I will be back.
Mark McKay
Rating:
5.0
Customer did not leave a comment.
CRAIG BLAUSTEIN
Rating:
5.0
Customer service was excellent. The process was quick and easy.