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Jemille A | Overall Experience
Customer Reviews for U-Haul Storage at Fort Drum
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Storage unit was not located at address of uhual- it was down the street and difficult to find. Poor signage. There was snowbanks a foot tall in front of door that needed clearing prior to being able to open door
Stephanie R | Online Move InGreat customer service. The area was always clean and I never was afraid to go there. Highly recommend
Patricia M | Overall ExperienceWent to uhaul to reserve storage for my motorcycle for a few months. Rented a 5 x 8 storage. Told the attendant that this was for a motorcycle. Got to the storage and found that it was a walk through door not large enough to put the motorcycle in. Not happy. Went back to office and canceled the storage. He assigned me a 10 X 10 storage with a garage door sized door. Got to that storage and there was an 16 to 18 inch rise to the storage floor. I would have needed a ramp to get in. By this time I'm shaking my wondering what is wrong with people today. You can't tell me he didn't know this and if he did.... shame on him. So...I am obviously not happy and I will not recommend you to anyone.
Gary G | Overall ExperienceThe only complaints I would share are the facility transitioned from a key pad code entry alarm deactivation box to a card swipe security alarm disability system. I was never informed of this or received an access card leading me to believe security alarm system has been disabled. The last complaint is the continued rise in cost of the unit from $129 when I started up to $160 when I turned over the storage unit. I do not believe I was provided any additional services.
Jeffrey A | Overall ExperienceThe security alarm code I was told to use never worked not once and when I called the office they tried to help and were friendly but the alarm still never worked.
Robert B | Overall ExperienceVery friendly and quick
Tammy H | First ImpressionsOh yea Mr.Joel Parris was very helpful he’s blessed he was send from heaven
SANDRAFAYE Z | Overall Experiencesuper friendly and very professional. answered any questions I had quickly and efficiently.
Kyle M | Overall Experiencewas glad to have this storage but a bit sad not to get a partial refund but that's ok
William K | Overall ExperienceThere was mouse droppings in the unit when I retrieved my belongings.
Derek S | Overall ExperienceThe employees are very nice and the storage unit was clean, however after I moved out and closed my account they tried to charge me late fees. That seemed sketchy so I will not be using this storage facility ever again.
Serena B | Overall ExperienceFriendly helpful staff
Quinn C | Overall ExperienceThe experience would have been better were it not for the mouse issue that ruined some irreplaceable items. The staff were friendly and helpful, and I only wouldn't recommend the outdoor units to a friend.
Diana D | Overall ExperienceGreat customer service
Troy L | First ImpressionsExceptional service, would definitely rent space from this facility again in the future.
Isaac T | Overall ExperienceThe two gentlemen that were in the store when I came in were very pleasant! They were empathetic towards my situation at hand and helped me out the best way they could! Excellent customer service.
Julie P | First ImpressionsVery expensive
Willie P | Overall ExperienceGreat experience and customer service
ahmad a | First ImpressionsGreat service by the staff !
Chris T | Overall ExperienceThe staff were very helpful and made sure I was taken care of
Jasmine J | Overall ExperienceGreat service
santos m | Overall Experience