I love the manager misty she is awesome you guys have a great person with a wonderful personality at you guys company she at the Columbus ga Martin king location she is amazing she made my time here with them for easy and she had me a lot and I want to thank her from the bottom of my heart thank you misty candace 1632 storage
Candace H | Overall Experience
Customer Reviews for U-Haul Storage at MLK Jr Blvd
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Above and beyond is really the rating. The young man that helped me was fantastic!!! Had a rough start with U-haul in Birmingham, the csr deleted the original contract and messed everything up. Not to mention I had to go to a different U-haul facility because they didn't have the size truck and confirming on the phone prior! BUT at the MLK facility I was put back on track. The CSR who helped definitely need some kind of incentive!!!! 20/20
cleopatra j | First ImpressionsI asked the manager about lighting in this area. I feel that is a low development area. And he showed no concern are any communication of friendlinesso I moved my stuff to that location
clayton S | Overall ExperienceVery nice
Youlanda S | Overall ExperienceI thank you (UHAUL) for your staff being so helpful, kind and friendly. My experience with you was excellent and keep up the great work. Thank you 😊
UELINDA N | Overall Experiencewhen my husband passed last September 15,2022 I thought it was going to be hard for me changing the storage over in my name, well everything went well-Thanks to Misty,& Michael they made the process pleasant ,& comforting in my time of need. Thanks to all the staff as well.
Kelley T | Overall ExperienceMicheal and didn't get the other guy name but they both was very helpful. Thanks
Senseney B | First ImpressionsWhen moving my things out, there were a lot of Spider's Everywhere in the storage! They got in my boxes and wall pictures, we also found spider eggs! Never again! CUSTOMER SERVICE WAS GREAT!
kristen B | Overall ExperienceI found a snake in the indoor unit and I came one evening to the door open wide like someone broke in
ANASTASIA L | Overall ExperienceThey go above and beyond to help
Leah R | Overall ExperienceCustomer service is always Excellent!
kristen B | First ImpressionsJust need lower fees
Michelle M | Overall ExperienceThe truck that was reserved wouldn't start and immediately after requesting for another truck, the manager said I'm going to charge you a surcharge. We hadn't left out the office good. She not ask why we needed to exchange trucks. I immediately explained to her the truck wouldn't start and that one of the employees had checked the truck as well. But wouldn't start. When did ended up with another truck.
Charlotte B | First ImpressionsThe staff was fantastic. The manager jumped in a took care of everything. She is absolute STAR!!! THANK YOU THANK YOU
Lyssa C | First ImpressionsSometimes the customer service was not the best.
Lasandra D | Overall ExperienceMy experience in California was a nightmare but from GA to Alabama to delivery and pickup was great. Drivers very professional
lucinda wThe manager deserves recognition on her professionalism and I give her the upmost respect for the time I rented a storage space. I appreciate her understanding and patience with me as a customer. I’m not one with words but I’m grateful that I had my belongings here at this Uhaul location on10th St in Columbus Ga.
Latonia P | Overall ExperienceThe owner was a breath of fresh air. He was very professional and polite to me & all that I noticed him servicing prior to me & after me. I was blessed to have him serve me for we had a very challenging trip from Florida.
Michelle M | First ImpressionsThe lady misty was rude lord 3hours drive for someone to have a whole smart mouth and then put all my information in the system wrong I had to correct that and still didn’t get my Verification to verify my ID when I come to my storage unit she did not send it to my number when she says he provided the wrong number when she read the number back to me yet our whole attitude was not customer service like yesterday for me
Candace H | First ImpressionsGet rid of the incompetent women you have working at this location and tell them to apologize to the customer when they make it mistake.
Kevin BThe entire staff was very helpful and individually young lady I don't remember her name was very helpful.....thanks for making my experience a great experience 👍
Alonza J | Overall ExperienceExcellent all the way!
Cindy G | Overall ExperienceLove the services
BARBARA A | First ImpressionsAlthough I chose wrong storage online with making reservations upon me arriving to uhaul place I let misty know and she jump right on with helping me choose the right one and had great customer service she went above and beyond 10/10 Rating Good Job Misty Keep up The Good Work
Brenda C | First ImpressionsThey suck
Tatavega J | Overall ExperienceTHIS WAS THE WORST EXPERIENCE IN MY LIFE!!!! FROM THE TIME I TRIED TO P-UP THE U-BOXS TO PICKING THEM UP!! IT WAS A TOTAL CLUSTER F8CK!!! I WILL NEVER EVER USE A UHAUL SERVICE AGAIN!!!! I DON'T DO SURVEY BUT MY EXPERIENCE WAS SOOOOOO BAD I HAD TO.
Michael RThe U-haul staff in Columbus, GA, both the 10th Ave and Airport Thruway locations were the models of helpful, professional, and friendly! I will definitely be using U-haul again for any future moving needs!
DAVID E | First ImpressionsThe storage facility was great but experience in retrieving a truck was awful. I was originally supposed to move on Friday, July 31, 2021 but was unable to move until Sunday, August 1, 2021. In which, I had to travel an hour from my original pick to get a truck. Then charged an extra $43 after my inconvenience.
Paula D | First ImpressionsFriendly,Friendly. I will have you again. Thanks
Royce E | Overall ExperienceMr. Robert helped me rent a storage unit and was so time efficient, knowledgeable and helpful. Unit very clean. Staff very friendly. Great prices also!
Cindy G | First ImpressionsThe lady that reserved my unit was very nice, accommodating and professional. She took extra steps to see if I qualified for any discounts. The storage place itself was very clean with plenty of available dollies. I have no complaints at this time.
darnella G | First ImpressionsThis made my situation so easy! I was cleaning out my in-law's house for sale. I packed everything I wanted to save. From start to finish, everyone was wonderful and helpful! I will definitely use this service again.
Susan GThe staff was awesome and very friendly
Willie W | First ImpressionsPayments should be able to be prorated because it’s unfair to pay a full month for 15 days of use.
JOSE H | Overall ExperienceN/A
terry t | First ImpressionsIn the future when someone items are not secure let them know immediately and not almost three months. What if someone came and stole everything out of my storage that had a storage there.
ADASIA C | Overall ExperienceRude employees and i didn't have 24 hour access to my storage like I was told I would.
Yena M | Overall ExperienceHi Misty I need some help with a refund. It looks like I was charged an extra month (I had two units) but I was all moved out by the time the agent on the phone told me my contract would expire!
Jessica M | Overall ExperienceThe store was fine. The shipping location however, had some serious box management issues.
Robert DAll staff was very friendly and went above and beyond to make sure all my needs were met. Wonderful experience.
Yolanda P | Overall ExperienceI would rent from them again.
LUCINDA L | Overall ExperienceWhat I reserved online was absolutely not what I received. What was advertised get. Alot of unanswered questions and solutions. When you call customer service it is the same thing all over and worse.
Kym A | First ImpressionsCustomer service messed up my order multiple times. Wrong information put into computer, Misinformation given multiple times. My payment information not loaded properly by customer service and problems every step of the process. My first time with u box not happy with the ordeal was very stressful.
cheryl wRobert was outstanding!He helped take alot of stress out of our move.I appreciate everything he did for us!I highly recommend this service.
Jennifer HEach employee seemed to go out of their way to service me each time I came in or called. W I have been thrilled with my choice of this particular storage facility. Thank you for your service.
cheryl c | Overall ExperienceI was misinformed about the required purchase of the specific lock. I was told when I set the reservation the unit would include the lock at no charge to me, but I had to purchase at check in
Sarah C | First ImpressionsGreat customer care.
cheryl c | First ImpressionsMr. Turner did a great job unloading my Honda Civic off the car carrier by groud guiding and unlatching the carrier off the truck. He also got me a storage unit big enough to fit my stuff from a 20'
Raimundo R | First ImpressionsHorrible, rude management.
Lori G | Overall ExperienceAbsolute great service. U-Haul is the only place to go for support and help on the difficult task of moving. Thanks, U-Haul for all the great years of help.
Alexis R | First ImpressionsThe key card did not work properly and the staff member did not know how to reprogram the card. He had to drive down and enter the Access code himself in order for me to enter the storage facility.
Anthony B | Overall ExperienceHad a great experience moving in to this amazing storage complex. Robert and his staff were very helpful getting me set up with multiple units and even helped me move my truck before unloading. Thanks
aaron k | First ImpressionsGreat customer service
Dominique F | Overall ExperienceVery easy and convenient!
Wendy BThe property manager was very polite, knowledgeable and informative about the facility. The only thing that sucked was not being able to use our pin to get in and out. However this was not his fault
Bryan G | First ImpressionsThe manager Robert Turner went above and beyond to assist. All of the staff was extremely friendly.
Morgan GThanks, to the Columbus Staff on 10th Ave.you are always A help to me and my family. 💯
Lawanna D | Overall ExperienceI had a very good experience your staff was most helpful
Thomas B | Overall Experienceeasy solution for storage. The process from reservation, signing for and assignment of, orientation of the security procedures to gain access was all quick and professional. Facility is new.
Robert L | Reservation