I was pleased with everything and everyone
Terry HCustomer Reviews for U-Haul Storage at River Road
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had someone break into my unit. I had multiple issues with getting the lock fixed and the cherry on top was mice in my unit.
katie b | Overall ExperienceEveryone at this location is very professional, and very kind. I’ve returned to this location several times for the quality of service, and the safety and cleanliness of the facility - even when it’s not the closest to my home.
KARIE J | First ImpressionsOnly issue is that for after hours access, can only go through the single door, which makes moving carts through very difficult. Would be better if there were larger automatic doors to access building after hours after punching in code for each entry.
Johanand G | Overall ExperienceThe only thing I could suggest is a trash can or two inside by the doors. Sometimes during the weekend people would just leave trash around and it would have been nice for a place to put it is all. Otherwise this facility is AMAZING! Staff are fantastic and answered every question. Definitely felt safe with our belongings stored here while we moved. Thank you!
Torie F | Overall ExperienceUhaul couldn't have done a better job the 4+ years I rented a unit at there River road location. If it wasn't for the continuous rate increases, I would still be a customer. Thanks Uhaul for your service
Carl S | Overall ExperienceVery good facility. Better than most uhauls I've used.
Melissa H | Overall ExperienceFriendly & helpful staff
Tom P | First ImpressionsI was told when rented truck storage was pay one month get a month free.
Joany P | Online Move InAn excellent experience at this location! The facility set up is great, easy to use and very clean. Staff were all helpful and friendly, above and beyond expectations in all aspects. This is our go to location in the area. Thanks to everyone for all you did!
JACK T | Overall ExperienceThe Uhaul app is very good and easy to use for renting a truck. Allows options for contact methods and sends the confirmation right away. Customer service is friendly and helpful. Checks if all my questions are resolved before disconnecting. The app is not clear about why the first month free deal needs to be arranged by the dealer. Customer service explained this and told me to go talk to the dealer who would then give me my first month’s rent free. I had the former invoice with me but he was able to look up that information on his computer as well. He was very nice and welcoming. The facility was clean and easy to navigate with the map. He explained all the details about access hours and inside locks very thoroughly.
Janine W | First ImpressionsGreat customer service!
Janice L | Overall ExperienceThe he workers were easy enough o work with
randall m | First ImpressionsEveryone at this location were extremely courteous and helpful.
CARLOS B | Overall ExperienceAbove move-out date is listed as 11/4/23. However, unit was vacated and cleaned at 8pm 11/2/23.
Todd Z | Overall ExperienceStaff are always professional and friendly and have a good sense of honor about them! I knew my things were safe. I will definitely recommend this particulR UHaul facility.
Paula L | Overall ExperienceThank you
Troy S | Overall ExperienceThe atmosphere there is very mellow and I feel safe. The staff is great to I really like it.
marcia w | First ImpressionsThe association was very helpful 👌
RONDA M | Overall ExperienceGot double charged when I tried to cancel my until.
HADEN M | Overall ExperienceAll the staff was wonderful except for one. His name is Michael and I recently found out he is a regional manager. Over a month ago on one of the hottest days of the year. I was having trouble loging out of my unit. I saw two men down by the office entrace and spoke loudly and asked if they worked for U-haul, as there was no indentifying clothing. Michael stride was angry as he approached me and told me and demanded I speak to him respectfully. I questioned that response. He went to the key pad and held his hand out to hand him my key. He was angry and I declined. He then threatned to cancel my storage contract with U- Haul if I didn't comply. He was insulting and angry. If I had my pepper spray on me I would have used it. I also have a witnese to these events. I jumped through many hoops to send an email to the appropriate person to lodge a formal complant. Never hear back. I have owned companies and I am a consumate business woman. This type of personality does not deserve to work with the public. Thank you, Coleen Rimer 503-780-3165
Coleen R | Overall ExperienceFriendly and helpful staff when renting the truck and having to get storage awesome facility
Valarie O | First ImpressionsReally easy transaction
KRISTEN F | Overall ExperienceVery helpful and friendly staff. Very clean facilities. Floors spotless
carol h | Overall ExperienceIt would have been very helpful to have access to a bathroom after office hours closed. Also could have used a smaller storage unit to be available. But good customer service and I loved the all access hours. I do wish that the sliding doors had worked after hours, as it was difficult to get my trolly through the small door on loading by myself.
Jadesong M | Overall ExperienceThank you so much for a secure unit, I never had to worry about my belongings. I would highly recommend this facility and if deemed will use again in the future. Thank You
Sherie C | Overall ExperienceThe only thing I didn’t know was what the access code was for and how that worked so I kept setting off the alarm. Other then that it was great and everyone was very helpful
Keaton L | Online Move InI was charged for gas but filled up the tank to the correct amount.
DEVON M | First ImpressionsExcellent, excellent staff!
judy b | Overall Experiencei absolutely never recommend a corporation to anyone for any reason ,but your staff ,facility and terms of service were so amazing i cannot help but go against my own personal M.O. on this one. i cannot express the gratitude i have for the help your staff gave me on my moving day. on a state to state move , i was thoroughly spent and your staff could not have made it easier or more successful . they were amazing and very professional , thank you for saving this lass ...
michele g | First ImpressionsMost of the employees were very knowledgeable and helpful. U-haul was good to me in the end and I am grateful I was able to get my stuff out of storage
Beth T | Overall ExperienceEverything was incredibly easy and organized. In this day and age it was a pleasure to work with a company that does exactly as they say are going to do.
Scott S | Overall ExperienceRats destroyed many pieces of furniture and belongings. Dust, cobwebs, bugs, and rat poop were on everything, including inside of our boxes.
Joshua H | Overall ExperienceEveryone was very friendly and informative. The facility was nice and clean and felt secure and safe.
CHRISTINE G | Overall ExperienceI have used u haul for all of my storage and truck rental for years, i have nothing but good things to say about the facility and the staff. Everyone is so patient and professional.
Catalina B | Overall ExperienceAll of the folks working there are very friendly and helpful. I really appreciated all their help.
Timothy O | Overall ExperienceMy unit got broken into and I reported it never heard anything back I lost thousands of dollars worth of stuff plus sentimental items that are not replaceable, this place is very unprofessional. I would say at the very least definitely not somewhere I would recommend my worst enemy let alone anyone.
Chaleigh T | Overall ExperienceReally pleased with this business. Clean, well maintained, nice and helpful staff.
JUDITH B | Overall ExperienceTop notch for all things storage and moving. Staff was always ready and willing to assist. I greatly appreciate this business and will be a repeat customer when the need arises again
Michael K | Overall ExperienceVery awesome
Gary H | Overall Experiencei had a great experience with you. Kind of unhappy about the price increases, but that is just the tenor of the times. If i need storage again i'll probably call you all first.
Herbert P | Overall ExperienceExcellent so far. Employees on site were very helpful. Only moved in yesterday so ratings are only based on move-in experience.
Melissa F | Online Move InThe customer service was beyond amazing! So accommodating and we were treated so kindly. We definitely will recommend to all of our friends and family and we are so grateful to have found such a great storage location. Thank you for going above and beyond.
Connie R | First ImpressionsThank you for being affordable!
Collette G | First ImpressionsOn a couple of occasions, the staff went out of their way to assist us. Thanks!
Bob W | Overall ExperienceI often had a bit of a challenge making my payments.
Lloyd R | Overall ExperienceEveryone was super helpful. Terrance assisted me the most and a nice lady called letting me know that I had secured my lock incorrectly. That could have led to a problem so I'm glad that everyone went out of their way to be so helpful! A perfect 10!
HARRY M | First ImpressionsAll of the staff we dealt with while renting our units were very friendly and helpful, so thank you to everyone. Also, returning unused boxes was very simple, so we also say thanks for that!
Richard L | Overall ExperienceEverything very satisfactory except for the one loading power door sticking shut. Staff very helpful, price good,
JOHN M | First ImpressionsSuper thankful for the carts to help move into the unit
Chad S | First ImpressionsTHE ROOF LEAKED AND SOME ITEMS WERE RUINED. I BROUGHT THIS UP WHEN CHECKING OUT AND NOTHING WAS DONE, EXCEPT A SORRY. THE PROGRAM SHOULD PRO-RATE THE FEES WHEN I CHECKED OUT ONLY 10 DAYS INTO THE MONTH. I AM ONLY LEAVING THIS REVIEW, BECAUSE I GOT 7! EMAILS ASKING ME FOR A REVIEW. A LITTLE EXCESSIVE!
Jeremy K | Overall ExperienceI really liked this facility and it was really well kept. I would've kept my 5x5 storage unit if it didn't cost so much was the problem. $65 a month for something the size of a closet wasn't ideal. Maybe $35 a month, but that wasn't going to happen so I made room for what I had stored there. Thanks for everything
JOSHUA A | Overall Experienceyou guys were great just the prices getting more than i would like to pay thank you for your guys's business and if i need a storage in future ill think of u guys thank you again
Joseph R | Overall ExperienceYou might think they would give their neighbors a small discount?
richard b | First ImpressionsReally nice facility, I liked being able to park in the garage out of the weather. A very good experience, but the price has risen too much for me to continue. That's not to say I wouldn't rent here again. The items I was storing didn't justify spending that much. Thanks again!
David A | Overall ExperienceThe staff which was Terrence and Ken were both very polite very informative very helpful and very pleasant thank you
shelly h | First ImpressionsWe rented 036 of the outside trailers. It worked well for us and our needs. The only thing that was a problem was there is a low spot in the pavement right in front of this unit leaving a mud puddle. When it does not have water it leaves a layer of mud that you cannot avoid unlocking the unit, or stepping in and out of the trailer. This means you always track mud into the unit, and I have slipped and almost fallen several times. It also means the door strap is green and slimy all year as well. It would be wise to address the puddle in front of this unit before you have a liability issue. Other than that, our experience with the facility was great. Thank you!
Timothy W | Overall ExperienceUhaul was so easy to deal with during truck rental and the move, even when a tire went flat repairing immediately on the road and extending my time. I used storage for over a year and fell behind on payment when I fell ill. They worked with me rather than just locking the unit and auctioning my things like most other storage rentals would do.
Kelsey M | Overall ExperienceThe crew there was more than helpful. When I was in there there was a lady yelling and being very rude to the whole crew. I wanted to yell at her but all the guys where very kind to her even though she was so rude.
Kevin M | Overall ExperienceAmazing customer service great experience good value
anthony d | First ImpressionsA good place to store items people were accommodating and helpful
larry b | Overall ExperienceTrading would have been excellent if access was available a little longer. Locked out at 10pm and needed smooth 30 min to get truck unloaded, do had to come back the next morning. Everything else was great.
Jeffrey S | First Impressionsvery nice facility. good temp inside and easy to use doors. front desk was super accommodating as well!
Bai S | First ImpressionsLove U-haul.
Nancy T | First ImpressionsI was super impressed with the help. I got totally efficient and polite customer service! It Put my mind at ease and all my questions were answered and everything I needed to know to get set up, was told to me. I definitely would recommend U-Haul again to other people as far as the storage facility and the specific customer up that I spoke with.! Sincerely, Jadesong Maridas a happy customer.
Jadesong M | First ImpressionsVery helpful.
Steven S | First ImpressionsYour storage and truck service was the best service and should be a model practice for business. Customer service. Thank you for caring.
RETA V | Overall ExperienceWhile the facility is in top notch condition I still feel the storage facility is not safe. We had a unique situation were our worker left our lock unsecured. The only people who know it wasn’t secure was employees as it appeared completely secure and locked. Needless to say our unit was ransacked and anything of value was taken. Insurance covered nothing because it was an error on our part. This facility is well lite, far from vandalism and vagrants so I’m sure you know it was not some random act. With this said, no I would not trust my belongings here, especially valuables. It looks safe by all accounts but it is not as safe as it appears.
Amber B | Overall ExperienceThis location was super friendly accommodating helpful!
Abby W | Overall ExperienceAwesome team the river road location has.
Julia Q | First ImpressionsGreat place, never worried about vandalism or weather damage. Thanks
Dave C | Overall ExperienceThis facility was great from day 1 to checkout. The staff has always been helpful, the facilities are clean, the units are secure, and best of all, I’ve never seen bugs or rodents. The cost was very affordable as well.
Ashley H | Overall ExperienceEmployees are a true asset from River Road location! However, Junction City location where I picked up truck was disappointing. I needed pads and furniture dolly but the person/persons were not on location when I picked up truck. The vehicles were very dirty and were empty on fuel. I got no actual paperwork to carry. If I didn’t have to move that day I would have paid for a round trip rather than go through what I did. I would rate Junction City it would be way below any business standards but again, Kudos to employees on River Road!
Elisa C | First ImpressionsStaff was friendly and helpful. Facility was clean and well lit.
Stephen G | Overall ExperienceWell lit, very tidy, friendly staff. Very pleased with the space for price and the check in/out feels much more secure
ariana p | First ImpressionsI just want yo thank you guys for my time renting from you and apologize for not being able to let you know that I moved out of the unit. I tried my best to get the last few items I hope that it didn’t inconvenience anything by cleaning out the unit first and putting them up but I’m sure if I was on camera you had a good laugh it was quite an experience I will rent from you guys again and would suggest it to anybody that is looking for a storage I appreciate you Kristi Gray
Kristi G | Overall ExperienceEverything and everyone were outstanding, rentals, facilities & staff = outstanding!!
Tanya V | Overall ExperienceOne thing is when I came in in the morning. I waited for help and the guy was out smoking finishing his cig before he came in to help me. Plus a smoking area for workers would make the place look nicer. The manager Evan help me out so much. Thank you
JANDEL S | Overall ExperienceClean, secure and friendly staff.
Sabrina D | First ImpressionsThe manager and other staff were great, and I appreciated the clean climate controlled space! Thank you also for the very clean restroom
Marcel C | Overall ExperienceEveryone in the store and the facility itself would get a 5 star review. however, the process of trying to reserve a storage unit was a complete disaster nightmare dumpster fire purgatory. First, two weeks before i would need the unit, I called the facility after making my online reservation. I spoke to someone at the physical location and they said that they did not have any available units and he didn’t know why they allow reservations to be made when they’re at capacity. He said to call back in a week to check. A week later i called the same number and it went to a call center. the call center said they do not have access to check availability nor can they contact the actual store. They said that for some reason that uhaul takes reservations but they are on a first come first served basis… Which makes zero sense. at all. All i wanted to do was to speak to the same person i spoke to the week before but the phones were all being redirected. The people at the call center all told me that they were not able to check the information i was looking for. Someone i got through to told me he suggested i just keep calling till i got to the physical location. I expressed the urgency of the situation but no one seemed to care enough to find a way to help me. A few times, the person in the phone said they would make a note to the facility to call me. Three times, they said that they made contact and that i would be getting a call in a few minutes. That never happened. Finally, i reached a higher up member of the staff and they understood my urgency. FINALLY i got a call from the physical location. I said “do you guarantee that on (date) that this storage unit will be vacant for me to put my stuff into” and she said “yes”. I will never use u-haul again. the fact that you can make a reservation but it is first come first served is actually insane. something needs to change here. I’d like to once again make it clear that the people at the store were so kind and helpful and the facility itself was very clean and usable. My comments are only for the structure of the company and how the call center is handled.
Anna R | Overall ExperienceThe storage units were above and beyond amazing!!!! The staff were phenomenal!!! Highly highly recommended to anyone needing a safe, secure, clean storage unit!!!!!
tracy w | Overall ExperienceSo helpful and friendly at this well maintained location. We had to use their facility when we had an un expected delay in our move in date, they took the time to walk us through how to access and load our unit.
Jeremy K | Overall ExperienceAbout as good a storage facility you could ask for, i needed a unit for a couple days longer then a month but i didnt have to pay for the extra couple days. I dont know any place that does that, made me a life long u-haul customer. Also if your unit is opened with out you checking in a really loud alarm goes off. I felt safe with my stuff there
Jefre R | Overall ExperienceHad a few hiccups upon moving out. My monthly auto charge was refunded but there was a lock put on my storage causing me to rent a truck for an additional day. Now I just received a late fee notice when I'm completely moved out.
Malissa S | Overall ExperienceEvan has been excellent. The rest of my move process has been horrible.
David S | First ImpressionsStaff was great!
Chelsea K | Overall ExperienceThe man that helped us at River Road location in Eugene Oregon was so friendly and helpful. Nice clean, well ran facility.
Jeremy K | First ImpressionsGreat facility. Excellent access, clea, property well maintained. We’ll use it again if needed.
Judith B | Overall ExperienceKalie is fantastic! She made it fun and effortless! Big thank you 😊
KARI R | First Impressionsvery pleasant experience
Nathan S | First ImpressionsI have already recommended this spot and Uhaul in general to my friends
Casey W | First ImpressionsWe never had any problems getting to our unit. I liked the pricing, and loved the air-conditioning. We will use them again.
Dan D | Overall ExperienceIt was a pleasure storing our belongings in your storage units. You will always be out #1 choice.
Karen D | Overall ExperienceExtremely nice and detailed! Moving is a complicated process, but this was so easy!
kiara w | First Impressionsthanks for being cheap, also dude was nice
Sierra A | First ImpressionsThe rental of the trailer in Winslow AZ was very frustrating, due to multiple changes on Uhauls part...I was not terribly impressed...But every single employee could not have been more helpful in solving the issues...When we arrived in Eugene OR the storage facility was extremely clean and the employees were AMAZING! 5☆...They were so exceptional, I told my niece to work there...
Kimberly T | First ImpressionsA little expenisve
toby s | Overall ExperienceThank you to the VERY supportive and helpful staff !!!!!
Shawn F | First ImpressionsWas looking for a small unit to store daughters dorm items between semesters; highly highly HIGHLY recommend Santa Clara U-haul storage!!!!! The guys were super friendly, extremely helpful and the place made me feel that my daughter would be safe if ever having to visit after hours.
tracy w | First ImpressionsCortney (Courtney?) was terrific!
Steven D | First ImpressionsVery clean and secure
Kristina C | Overall ExperienceLove the convenient location and the facility is great!
Lori S | First ImpressionsGreat and friendly service
Kenneth S | First ImpressionsEvan was a Professional .. That is hard to find in customer service these days!
George L | First ImpressionsTerrific staff. Knowledgeable and very professional. Very good customer service.
Scott D | Overall Experience"Rented" us a space already rented. Not clear explanation on after hours access. Needed a second staff to show us and clarify. First person on the phone either hung up or put us in perpetual phone tree.
Joel B | First ImpressionsEasy in...easy out
Deborah S | Overall ExperienceEveryone was consistently accommodating. Thank you-
Connie B | Overall ExperienceYour manager is awesome
daniel g | First ImpressionsTo be clear, the facility was clean, the facility was secure, The staff is always fairly pleasant to deal with. My biggest complaint is the price of the storage unit went up and up and up, I was running a 5 x 10 x 10 started out at $70 $72 a month and now it’s $90 a month that is why I left.
patrick f | Overall ExperienceStorage Prices are way too high. You are making a ton of money during COVID. It’s a business, I know.
juan c | Overall ExperienceSome confusion at clean out, as cleaned out and got inspected, but charged dues to my wife’s card anyway.
James M | Overall ExperienceExcellent service for all the reasons selected above. My favorite option was the alarm system in the facility. It helps knowing my things are safe.
Ashley H | First ImpressionsSoo far so good. Wasn't happy I had to pay for my "1st free as advertised month." Yet happy l all and all.
Idris J | First ImpressionsSomething has to be done about the rat infestation. Our belongings were covered in feces and urine. We filled a dumpster with our belongings and the rest will take hours upon hours of cleaning to salvage. There were also two dead rats in our belongings and everything smells awful. I’ve had over half dozen storage units in my life and never had an issue like this. Management has to do something about the design of these storage units. There is no ceiling above the units , it allows rodents to get in and out at there will ruining your belongings. We never would have stored our things here if we knew this is an issue. This is not an acceptable storage facility. We spent thousands on our two units over the course of a year and a half. We thought our belongings were safe. They were not. We are very disappointed.
luke r | Overall ExperienceKen and Courtney were very friendly and helpful.
MERRILYN T | First ImpressionsVery helpful, no problems at all
Brian M | Overall ExperienceU Haul on River Road Eugene, by far the best and most clean, well maintained and excellent service of any facility I have experienced. Highly recommended. Service gentleman was most helpful to set me up with a storage unit, and take my one way trailer drop off. Like within minutes I was done. Thank you.
Calvin C | First ImpressionsThis is a great storage facility, I've rented units here about 3 or 4 times and it's always an easy painless process when getting a unit and the staff are second to none. I will def use them again in the future and will recommend this facility to anyone I know.
Robert H | Overall ExperienceGreat staff, super safe!
Karen G | Overall ExperiencePlace doesn’t prorate days of use. Pay for a month, use two weeks and no refund, retentions to new tenant and double down by ripping your customers off!
JAMES M | Overall ExperienceThe only bad experience was a fall I took when I tripped over the base of a sign you had partially sitting on the walkway. A risk management person would say Not Good. I lived.
DENNIS' O | Overall ExperienceGreat facility and extremely clean. Love the layout and the amount of carts
Tim S | First ImpressionsSuper easy drop off. And fast and convenient check in for a storage space. Completely free for the 1st month.
christana P | First ImpressionsExtremely happy with the storage and truck rental experience. Thank you to the staff for making this easy.
patricia p | Overall ExperienceExceptionally clean and safe facility. We will remember this facility for future needs.
Gayle L | Overall ExperienceWendy, the storage custodian does an amazing job keeping the facility in shape! The people in the office were kind as well. They really listened to me and provided me with options. You have made one happy uhaul customer. To the gentlemen with the afro, keep on rocking it!
CALLI H | First ImpressionsI dont know the staff members name that helped me but it was around 945am Monday the 30th. He was wearing a super dope uhaul, maybe gortex? Jacket. Anyway he was extraordinarily helpful. Fast and knowledgeable. Somebody get that man a beer.
Jennifer O | First ImpressionsBrad or Brandon …can’t remember his name. But he was amazing!!! So helpful!!!
JUSTINE W | First ImpressionsVery mixed up about the truck rental but in the end all worked..because I just kept calling.
Julie A | First ImpressionsU-haul is the worst company I have ever come across. The only business I will be doing with you again is getting my extra month of rent paid back to me, after that, I will go back to referring people to carry their things across country as that is more reliable than U-haul.
Derek N | Overall ExperienceGreat experience and well managed facility.
sean d | First ImpressionsRep was very friendly and was able to help me with all my needs.
lynette s | First ImpressionsOnly low note was IT. Was asked to create an online account which I appreciate but after creating it I couldn’t even access it once- it kept stating that my username or password was incorrect even though it was saved on my phone so it should have not been an issue
emily f | First ImpressionsEveryone we dealt with at Uhaul was extremely helpful and friendly. They went above and beyond. Excellent business to deal with
Crystal H | Overall ExperienceVERY helpful employee at the new Eugene facility!!!
Trudy J | First ImpressionsI’ve picked up metal in the driveway, like screws, thin metal 12” rod, things that can puncture a tire. Otherwise it’s nice
Beckie K | Overall ExperienceVery clean and friendly staff.
Malissa S | First ImpressionsThe new GM Trevor was friendly and helpful and the facility was very nice. I’d recommend this storage facility to everyone needing storage or moving services snd supplies.
Derek B | Overall ExperienceThey always have what I need with prompt service.
Thomas G | First ImpressionsStaff was nice
Angelique G | First ImpressionsThis facility is very clean and secure. The staff is knowledgeable, helpful, and friendly
Paul H | Overall ExperienceAs far a self storage place - this was an amazing facility. Clean, well lit, staffed with helpful and nice folks. I have stored stuff in the past for both work and personal and this was on a different level then those places. I can't say that is what drew me in at first though, it was the price .. so on top of all of the good stuff above, the cost was very very fair. Who knew you could have both a good price and a top notch place?
Guy T | Overall ExperienceYour staff are amazing and take customer service to the next level. I appreciate their kindness and care as they process my needs.
Janice L | First ImpressionsGreat facility, but too much walking involved unless you have a storage unit near the front doors or the elevator.
Aaron Z | Overall ExperienceCouldn’t have been more impressed with both the service and the facility. I’ll definitely recommend it to anybody who asks!
Janet M | Overall ExperienceSeems like a great storage facility, easy access, climate controlled, and good security. Should be a great place to store my stuff.
Robert H | First ImpressionsAttendant was a little slow, kept leaving to do other things, so the check in process took twice as long as it should have.
Leigh T | First ImpressionsThis is the safest, cleanest storage complex I have rented from. Great customer service. Well managed with details like arrows to the restroom made the stress of moving easier.
Karen G | First ImpressionsI found an available storage unit on the website, so I went into the facility to take a look at it before I rented it to ensure I could back a trailer up to it. When I went up to the counter, the guy that helped me looked in the computer and said there are no available units. I said I was just online and there is one. He said I can't help you there are none available. I walked outside, I got back on the website and RESERVED the unit that was on there prior to me walking into the building. I walked back up to the counter and said I just reserved a unit. Why tell someone that there are NO units available if there truly are. Word of mouth is better than any form of advertisement, and I assure you, I've let others around me know about my experience and frustration.
Melissa B | First ImpressionsI told Evan while I was there and will tell you (whoever you are who is reading this) that he made the process of completing the transactional parts of the process pleasant and easy. His attitude was not like I encounter with so many workers these days, one where the worker communicates what is almost disdain for actually being called upon to do his or her job. He listened when I spoke, engaged me intelligently and patiently and communicated the essentials of the process clearly and with a smile. His performance of his job set the stage PERFECTLY for entering a sparklingly clean, well lighted, secure and easy to navigate storage area. I was glad to note also that this is a fire sprinkler-protected facility. That may not mean a lot to many readers, but for someone who worked in the field of fire and life safety for 40 years it made me feel even better about the prospects for the safe storage of the goods I'll be putting in the room I rented. I highly recommend any persons interested in renting storage space in Eugene at the very least visit this property before putting your stuff anywhere else. A renter known in some parts of the universe as The Bluesterman
rolland W | First ImpressionsA lot of my things were ruined by rat feces and urine. I was really frustrated by this. I’ve rented storage units before and have never had this problem. It was almost everywhere. I was told that someone had brought one in and it had gotten loose. Unfortunately there’s no ceiling so the rats got right into my storage unit.
Chelsea K | Overall ExperienceI don't think it is the storage facilities fault, as there are traps in all the units, but while our stuff was in storage there, it was covered in mouse droppings and a hole was chewed in our couch. I was informed by the facility they they would not cover the damages. I would not recommend storying anything there that you want to keep in good condition.
corey g | Overall ExperienceI looked at a lot of different places before settling on this location to store my sensitive equipment. The fact that I was a customer for nearly four years is a testament to the fact that this storage location is hands-down the best storage facility in the Eugene/Springfield area. To begin with, nearly the entire facility is indoors, both heated and cooled year-round. Few (if any) other storage places offer this important feature to protect your sensitive items from wide swings in temperature. In addition, the location of this storage facility is easy to access and features plenty of parking and a full range of services related to your storage, including moving trucks & trailers, packing supplies, and more. Need I say more? Not only does this storage facility has clean restrooms for customers, it is well-kept and and staffed by a friendly team of hard-working individuals. I simply can't recommend this storage location enough.
kent s | Overall ExperienceThe staff was always incredibly nice and helpful. The u-haul exchange area is a great way for people to come together as a community on some level and I appreciate the uhaul staff here keeping it so clean and well taken care of
AUTUMN V | Overall ExperienceEvery employee I interacted with was friendly and helpful.
Cody J | Overall ExperienceMy unit wasn’t cleaned out but it was ok enough for me my problem was I reserved it with a month free and when I went to put my stuff in it I had to pay over what I was quoted and why was on my
Tracy M | First ImpressionsThe employees were very friendly
Matthew H | First ImpressionsNo problems, always easy.
Brantt M | Overall ExperienceBrendan was very professional and helpful!
Tom K | First ImpressionsPlaced reservations for the largest storage unit only to arrive to be told there were none available. Or the 5x5 size either.. I was there with a full truck and now overwhelmed. Told that the system continues to allow reservations even when they are full so not their fault!!!!. Then he suddenly found 2 mediums size. Now I have to pay for 2 containers. Then I needed a 5x5 which his associate found the next day. Amazingly. I am rating for the people but your reservations system sucks! Looks like those car dealers where you come in for the $400 model. Then their all sold and you end up buying the $1200 model as the next lowest price. Total scam.
Elinda G | First ImpressionsVery good ecperiance
Rodney R | Overall ExperienceCalli is awesome pure professional does her job very well..
Gary H | First ImpressionsIt was a great experience for me from start to finish. My job ended from Covid , so it was a hard time. The staff made it so easy , it was a breath of fresh air. Thank you.
Teala M | Overall ExperienceTerrible! I lost the key to the uhaul truck, I got locked out putting the last piece of furniture in my unit, now I have to go back and look for the key, nobody told me I have have limited access being new. I still have a long drive ahead but now that's postponed by hours....
Dion M | First ImpressionsReally was impressed with the general manager, Calli. She was very helpful and personable! She made our whole experience easy and enjoyable.
christina r | Overall ExperienceEmployee was great, helped me change my drop off location in a pinch. Nice to be able to explain my situation in person rather than on hold forever with customer service. Very pleased
alek p | First ImpressionsStaff were amazing, vehicle was to drool over, better than impressive. Check in and out were easy quick. No bad words anywhere.
TIMOTHY B | First ImpressionsGood place. Need more moving carts but not that big of deal.
Kaitlin P | Overall ExperienceThe only complaint I would honestly have would be related to the other customers, but when all is said and done, every human has their own struggles in life, and if I go around bashing strangers, than what would that define me as? I really appreciated the service you provided, and will be back again if I need any of your services again. :-)
Michael P | Overall ExperienceNoticed lots of units tagged for non payment. And units are in high demand.
Amy L | First ImpressionsOnly a slight issue with office personnel staffing levels. Those in place are friendly, knowledgeable and helpful. Would like to see more staff in place during crunch times. Other than that slight inconvenience this is a superior facility with solid personnel. Oh yeah, did a very good job on my class III hitch installation-on time and better than local market rates.
JOHN F | Overall ExperienceMy contents were stolen in Feb and I was never notified . I am beyond descriptive words for dissatisfied
Madelyn H | Overall ExperienceThe staff was so so helpful and allowed us to borrow a dolly for a few hours snd was so helpful!!!!
Patricia H | First ImpressionsFor my first time getting a storage unit by myself, I’m really appreciative of the patience the staff exhibited, and look forward to using these facilities in the future.
Kayla L | First ImpressionsVery clean. Secure access. Helpful staff.
Paul H | First ImpressionsFast and easy with a great staff that was extremely helpful.
Caitlin l | First ImpressionsStaff is always very courteous and helpful whenever I’m there.
Peggy O | First ImpressionsIf I ever need a storage unit again, I will most definitely be coming back to this location for one. I had nothing but the best service and Calli and the staff made everything very easy for us while we were displaced due to the Holiday Farm Fire. Thank you all so very much!
Tiffani T | Overall ExperienceI had an excellent experience at your location on River Rd. in Eugene, Oregon. Very professional and courteous staff I loved the experience thank you.
Edwardo R | First ImpressionsThe staff was amazing , very professional, helpful and friendly.
Teala M | First ImpressionsRemember when I originally rented the storage unit. The staff was very friendly and helpful
JANE H | Overall ExperienceGreat storage place, safe and secure, temperature controlled, but in the end management was not cooperative because we were going to use PODs for moving cross country. They wanted to place the PODs as far away from the front in the back which would have been inconvenient for loading and if it rained (this is Oregon) damaging. I stated my displeasure and said we spent a lot of money renting 2 units for a year and half to protect our furniture and now they just want throw our furniture out into the parking lot for staging and loading. In the end they put it in the front but as far away as possible. I even offered to cover PODs name with a tarp or they could have parked a truck on each side. Fortunately it did not rain and it worked out other than the extra distance to load. As to the employees they were great, helpful friendly and not bothered by PODs.
Warren W | Overall ExperienceFacility looks brand new, staff friendly and helpful
fritz s | First ImpressionsVery friendly, helpful, and courteous staff. Facility exceptionally clean.
Steve J | First ImpressionsFacility is large, clean and easy to navigate. Staff is very friendly and helpful.
thomas k | First ImpressionsGreat facility and location. Staff were excellent! Friendly and helpful!
Timothy W | First ImpressionsThank you Calli to you and everyone at u-haul Santa Clara for making life a little easier during the last 2 years. I have been treated very well by everyone there! I highly recommend your storage facility. Mark
Mark A | Overall ExperienceVery helpful and friendly staff! Made sure to explain exactly how to get into the facility after hours for storage purposes.
Austin K | First ImpressionsCali was the best, always understanding and willing to go the extra mile without judgement. Very nice manager.
Shelly H | Overall ExperienceThe staff was friendly and helpful
Michael M | First ImpressionsThe man who helped check me in was so helpful and awesome.
Jennifer m | First ImpressionsHey were amazing,what they did to help us when we were struggling was a blessing
Sarah B | Overall ExperienceKen was great - very helpful!
Collin P | First ImpressionsVery nice storage facility
Gail K | First ImpressionsDrive-through drop off was not available as described on web and the onsite signage didn't clarify why. We just copied what others were doing and it turned out okay.
Wendy K | Online Move InWhat a great experience! Nice staff!
Rochelle S | Overall ExperienceClean and easily accessible, and a modern facility. Safe, staff was very friendly. A great place to store your things!
Morning V | Overall ExperienceStaff was super friendly and knowledgeable. Facility was clean and warm.
Grant A | Overall ExperienceTruly a great set up!
Kathleen K | Overall ExperienceI would never get a storage unit from UHUAL again. When I called for truck rental, they sold me storage. Very misleading unit was given to me. I requested a 10 X10 and had a rental at another facility that I cancelled bc I was told it would be the same. We showed up and it was a 10X7.5 with a column in the corner. Very unhappy with the storage experience and would never reserve with UHUAL again.
Claudia W | First ImpressionsGreat location, storage, and staff.
Daniel B | Overall ExperienceI appreciate how helpful and friendly the staff were.
Paul C | Overall ExperienceBest storage facility in Eugene by far recommend to everyone you won't be disappointed.
Tracy E | Online Move InCalli is great! In addition to running a tight ship, she is consistently friendly and helpful. By taking the initiative, she made my life moves smoother and that made my life easier -- when I really didn't need any additional stress. Thanks!!!
Robert M | Overall ExperienceWe used U-Haul storage during the months between the selling of our house and buying our new home, We recommended the facility to friends who also rented a storage unit.
janice c | Overall ExperienceWe drove a 26’ UHaul truck from IL to OR & arrived at Santa Clara about an hour before closing to do paperwork for our storage units. I pre-registered for the largest unit & a lock online but at the facility they only showed a lock order. Thank God they had 1 unit left to rent to me. Then the polite assistant manager tells us the sliding doors would close in about 45 minutes & we’d have to move the contents of the 26’ truck through a door (maybe 36” wide). We unloaded the truck as fast as we could & left the facility at 9 minutes to 10pm. It was absolutely insane! I gave the assistant manager & facility an above average stars but the Uhual website & UHaul corporate rules a below average score. How can they lose an order for a 10x15 unit but keep a $13.00 lock order? Obviously things are different here because in Chicago we’d have 24 hours access (so we could unload after hours) maybe they should tell customers that important fact when registering on line for their unit. I guess since my order for my unit was lost UHaul didn’t know that it was important to tell us there was no 24 hr access & we’d have to unload a 26’ truck through a regular 36” walk thru door. On a brighter note...the 26’ truck was newer & drove wonderfully...so Thank you!
Kim C | First ImpressionsThis storage is our favorite because it’s so clean!
Garin R | Online Move InYes all excellent, wish many patrons wouldn't frequently smoke so close to the entry. I know there are already too many signs everywhere, but some might help regarding this.
Eric T | Overall ExperienceThe fact that you do not prorate move out time to me is thievery. I basically paid $90 for one week of storage. That to me is thievery, especially when you probably immediately rented it to someone else for another $90.
jerry p | Overall ExperienceFabulous Service and the manager Calli is wonderful, she helped us out and with truck rental and the storage unit. Very friendly and got everything set up quickly. She was always available to answer questions and help with anything we needed
koll m | Overall ExperienceManager at Santa Clara was awesome. I appreciate her knowledge and dedication to her job.
WILLIAM H | First ImpressionsEveryone was so nice and the first month's rent free promotion that you guys do is amazing thank you
Savanna F | First ImpressionsYou need to explain the requ9rement for 3 Id's On your web site. I had to back the following day to complete the paperwork.
Rodney R | First ImpressionsNot enough carts and too many people trying to use one elevator,
Tracy C | Overall ExperienceI have used this Uhaul location for storage twice in the past two years and I love it!! The staff is friendly and super helpful! Even after they are done for the day and have seemingly closed up shop, they will totally help you out and never make you feel like it's a burden! Also, I absolutely love this locations General Manager, Callie!!! Thanks Uhaul of Santa Clara!!!
rachel b | Overall ExperienceThis facility was extremely clean and we were very pleased with the security features.
Kristin C | Overall Experiencekevin is awesome
John F | First ImpressionsBrandon checked us in- I was very impressed w/ his customer service, very polite and patient . He hit all the marks for great service and presents well
Madelyn H | First ImpressionsHand carts were scarce and ash was everywhere, but I realize that there was higher than normal due to wildfire evacuations so neither issue was unexpected. The staff seemed to be stretched thin
Kimberly M | First ImpressionsVery efficient was able to quickly move stuff into storage without any issues, only thing is there needs to be more room for vehicles unloading, wasn't enough room to back trailer up so we had to load it from the parking lot which wasnt a big deal, just would be better for more room or another place to unload from outside.
Valerie N | First ImpressionsI thought the facility was well run and the staff was very enjoyable to work with on any problems.
Robyn L | Overall ExperienceVery impressed with the entire setup. I've never seen anything like it! From.the autolights, courtesy carts, bathrooms, A/C, easy access, etc. Definately recommend this experience
robin g | Overall ExperienceStaff were wonderful!
Brooke T | First ImpressionsI was very upset to find upon arriving that the elevator was out of service. The desk staff did not alert me upon arrival despite my unit being on the second floor. When I asked why I did not recieve an email in advance to warn me of this inconvenience, it was brushed off. We had to haul all of our stuff down the stairs and pay other customers to help us carry heavy things. The manager did reimburse us for this cost, but this whole issue could have been avoided through communication. I would have delayed my move if I had known the elevator had been down for the past 3 days.
Camille P | Overall ExperienceWe had a great move in and storage experience with this Uhaul, but move out was challenging. We had to come back multiple days with our trailer because the elevator was constantly breaking or broken, so we couldn’t get everything out with the 26’ truck we originally rented. Most of the staff was super friendly and apologetic. The manager we met at checkin is really nice. But the weekend we were trying to move out, the staff was just grumpy and apathetic.
Jacquelynn O | Overall ExperienceReasonably priced and very clean, secure, accessible storage facility.
Joshua M | Overall ExperienceCali was very helpful and polite but the nen there are rude very rude
melissa s | Overall ExperienceThe gentleman that helped me was extremely helpful and friendly!! Very enjoyable experience
Brye R | First ImpressionsThe facility and staff at U-Haul in Santa Clara are great! Brandon (sp?) was professional, knowledgeable and very helpful. My unit is top-notch and clean. I will highly recommend this facility to others.
david c | First ImpressionsStaff were amazing
Christopher B | First ImpressionsYour staff has amazing customer service. Keep up the great work.
Andrea M | First ImpressionsStaff were helpful, unit very clean, easy to get to!! Love getting first month free!! Will use and recommend again!
juanita h | Overall ExperienceAbsolutely top notch! This is hands down both the best storage facility we have ever used (and we’ve had quite a few), and the best truck rental setup we have ever seen (huge parking lot with pretty much every possible equipment configuration available). The drive up unit we had reserved was not available, but they made up for it with a little more space in multiple indoor units. Going up the elevator was a little bit of a pain, but not having to pack stuff as tightly have me a much better attitude about it.
Jacquelynn O | First ImpressionsEveryone was really nice and very helpful. Everyone. Callie, Ken Brandon and Justin. And I think it was a Preston on the phone one day. That is all the names I can recall right now. But all so nice to work with. We are not finished moving yet and may need another unit. And that is where we will go. Our son used one of your trucks and you let him use a hand truck. That was very helpful for we was helping them to move. Thanks so much Cal and Connie Fuller
connie F | Overall ExperienceCalli and other staff were very helpful in helping me get the best rate possible for a long trip I had to make. I also took advantage for the free month of storage. Facility is very convenient, clean and secure. I have recommended the Santa Clara Uhaul services several times already.
christana P | Overall ExperienceThe recycling area was genius. I think more places should do that!
Danelle R | Overall ExperienceThey made moving and storage easy:)
Tenacity M | Overall Experiencegood place to store belongings
larry b | First ImpressionsGreat storage facility. It served our needs very well.
Stuart P | Overall ExperienceCalli made the selection and check-in/set up very easy and simple.
Phillip L | First ImpressionsThe man that helped us was very patient. THank you
NORMAN C | First ImpressionsThe entire staff was always very helpful and friendly, I definitely will use this place again if I ever need to!
Larry S | Overall ExperienceAsked the staff in okc if i could bring uhaul back to any local they said yes just had to call nope find out i have to go to a specific uhaul. Then try to return truck using after hrs map nope wont read my local in the parking lot. Then i have to use an elevator to take my stuff up.plus my car got damaged by the strap when tiwing
LAURA G | First ImpressionsThe unfriendly inadequate help to learn how to navigate the building as a first time experience was probably due to the Corona Virus Pandemic impact on the office staff ability to give full service. kjk
Kathleen K | First ImpressionsExcellently managed, great facility and location.
Eric T | First ImpressionsOutstanding customer servive
Barry W | Overall ExperienceThe lady that took care of my reservation and unhooking the trailer was very nice and helpful!
Annelie L | First ImpressionsThe unit was clean and secure but a little cramped and dark, corridors are very narrow. I could hardly get my sofa in because there isn't much room in the corridor to maneuver furniture. Excellent for boxes and smaller items.. A space somewhere between a garage and closet would have been perfect, or perhaps an access door in the center, not at the end of the storage unit would have made it easier to get larger or heavier items inside the unit. Staff was very, very helpful and friendly although it seemed like she could have used some backup with the multiple duties required. .
Marilyn D | Overall ExperienceFriendly and helpful staff.
ETHAN Z | First ImpressionsSo far all have been very helpful during this stressful time of selling in Wa and buying here in the are where we used to live. Our son used your truck and another friend here her sis is using your storage while they are in Costa Rica. We will tell others that might need a storage, very clean. Thanks Cai and Connie
connie F | First ImpressionsI rented my storage online but it took me a week to move stuff in because life's a little crazy right now. I arrived to find a lock on my unit with a note "come see me in the office". I went to the office. It was empty... waited almost 10 mins for a person to appear. Found out they will lock empty lockers after a period of time because people have put stuff in empty units before. I understand that! But it was just kinda frustrating to think I wouldn't have to spend time working to get keys and then I did. I think either locking them from the start, or including in communications when that happens so the customer knows to expect it, would have been a better experience. Overall the facility was really nice tho and I'm not unhappy.
Jillian S | Online Move InCallie was amazing and very helpful. I had to move on short notice due to Covid 19 Pandemic and had already rented a unit at another facility when I found out they had misrepresented the size. Callie was able to get me the size unit I needed and for less money than the other place. The process was so easy and efficient! Thank you Callie.
kelly r | First ImpressionsStaff were very friendly and helpful. Moving from out of town with all of my belongings in one place is extremely stressful and they completely put me at ease.
Trisha W | Online Move InPerfect location, loved first month free!!
juanita h | First ImpressionsEverything was great . Nice clean and convenient facility.
Stuart P | First ImpressionsI wish your Sunday hours were open later, and that I had 24 hour access, but over all it was a great experience. Thank you for keeping my belongings safe and secure for the time needed!
Samantha B | Overall ExperienceThe team at this u-haul is great!
Jefferson W | Overall ExperienceA wonderful, clean building. I love the automatic doors- made moving easy. Staff are all great and eager to help.
DEBRA M | Overall ExperienceWe had to wait for someone to help us, because there was only one person to do all the work. They need to have more then one person working because they seem very busy. We are happy with there services.
Mary A | First ImpressionsSingle female that had to move an entire house into storage. The unit I was rented was on the second floor, the farthest one away from entrance. Half the time, the hallway light would not go on and I had to use my phone flashlight to see in my unit. Sustained one injury from not being able to see well in unit. Very vary annoying and frustrating walking past all of the available units that would have made my rental and access much easier.
rhonda m | Overall ExperienceBrandon was very helpful, friendly, and knowledgeable. Made us feel welcome! Thank you
monty m | First ImpressionsI was really, very impressed by the rep who moved me in. He was alone in the store at the time, but he was doing an excellent job of handling multiple customers. On top of that, he was dealing with some very difficult customers who were attempting to move out. A lot of people wouldn't have been able to handle the load and circumstances he was in, but he handled it all quite gracefully. He was fully professional the whole time. What's more, to me, despite the the former tenants he was dealing with being of less-than-desirable character, he was still perfectly professional, level headed and I would say compassionate towards them. It was pretty obvious their daily lives were probably pretty difficult or uncomfortable. I don't really know how they got into that situation, nevertheless, I know humanizing everyone is the best way to give them hope that they can make their own lives and futures better. I don't know if your rep. was thinking on that level, but he was extraordinarily professional and had such excellent customer service that it was humanely dignifying to all parties involved, or observing. Excellent Work!
Michael W | First ImpressionsI used the storage for about 9 months and it was a very pleasant experience. Very easy to get in and out and very secure.
Abdul S | Overall ExperienceClean facility, friendly & helpful staff.
Cesar L | First ImpressionsService above expectations. Calli was very pleasant to work with and committed to customer satisfaction.
Theodore G | First ImpressionsGreat experience!
Andrea M | Online Move InGuys were quick and efficient. Facility is new so in great shape. I like the example sheds that show you the different sizes.
john a | First ImpressionsYour people at this location are simply the best and made this move easy and simple! Great explanations and answered all my questions..You made me feel at home! GREAT Customer service !
Jan L | First Impressionshave not moved yet
Beryl F | First ImpressionsAll of the staff were prompt and friendly. The store manager was especially accommodating and polite.
michael b | Overall ExperienceThe staff at this location are excellent and provide customer service that goes above and beyond. On numerous occasions the staff helped me and provided service that exceeded my expectations.
Shanley F | Overall ExperienceThis is by far the best storage facility I've ever used, and I've used many over the past 20 years. It's clean, secure, well-lit, easy to access, reasonably priced, with helpful and friendly staff.
Kelly O | Overall ExperienceCalli and the team are amazing! They make the storage and moving experience so much easier. I felt like I didn't have to worry about my belongings and they were safe there.
Amanda V | Overall ExperienceAs good as it could be. Very satisfied.
Gerald t | Overall ExperienceExcellent location. Probably the best UHaul location I have dealt with. Should be the Gold Standard for UHaul… other locations should learn from them
Pascal C | Overall ExperienceGreat place
Kathleen D | Overall ExperienceThe facility was extremely well run. Very clean with everything you need to finish your move. Great experience.
DAVID H | First ImpressionsOur experience w/Uhaul storage was great & I'd do it again! I subtracted 1 star because there was a couple units next to us that had tags & smelled strongly of cat urine for the first 4ish mths.
Adrienne G | Overall ExperienceThey were very professional, extremely helpful, and they did an excellent job of explaining everything
Derek W | First ImpressionsNice, clean, new facility. Well maintained and helpful staff.
Karen A | Overall ExperienceMy move in experience was very good. The salesperson was knowledgeable and nice. He took the time to show the unit in person and also how to check in and out of the facility.
Paul C | First ImpressionsWell every one there that I felt with was pretty awesome. Cali was also super awesome and super helpful. A small issue at first but we got it all figured out.
Jason R | Overall ExperienceMost friendly place to rent from.
rufus s | Overall ExperienceFrom the first contact I had with the manager until my final check out with the desk agent, I couldn’t have asked for a better experience. The facility is clean, well-lit, access is easy, ⭐️⭐️⭐️⭐️⭐️
Trish D | Overall ExperienceExcellent Customer Service
RICHARD V | Overall ExperienceThey took really good care of me and Saw that everything was Fixed and put it order with no More trouble or worries for me!
Karen H | First ImpressionsThe storage facility was spacious and the staff did everything they could to help ease the process!
Geoffrey H | Overall ExperienceA little rude when they accused me of not returning the uhaul truck but at least apologized when they realized it was their mistake. Maybe check inventory before calling Customers next time?
Kai A | Overall ExperienceVery efficient staff, clean building and quick check out. All I could ask from a place.
Clinton M | Overall ExperienceIf I could give you a higher score I will give you 100 I was very happy and satisfied and so glad I didn’t make myself thanks to you guys I appreciate everything you’ve done
JESSIE M | Overall ExperienceThank you again for all your help, You have an awesome work crew that truly cares about your customers!!!
evonne b | Overall ExperienceQuick and efficient check in process. Knowledgeable and pleasant staff
Lea D | First ImpressionsYou and your team rock Callie.
Patricia B | Overall ExperienceNo one really wants to pay for a storage unit, but having storage at your facility was a pleasant experience. The staff was friendly and kind; the units, building and bathrooms were all spotless. A+++
Dawn S | Overall ExperienceEvan was very polite and helpful.
Debora P | First ImpressionsExcellent staff. Everyone was friendly and helpful, and went out of their way to provide a great experience.
Russell R | Overall ExperienceSecure and well maintained
jean S | Overall ExperienceThe employee who retrieved my reservation was very unprofessional, unfamiliar with the system software, and constantly talked about his personal life. The whole check in process took nearly 45 minutes
Elisabeth M | First ImpressionsGreat customer service. I won't use them again if I ever need a storage unit again.
chris g | Overall ExperienceSuper easy and fast process, friendly staff
Madison S | First ImpressionsThe staff at this location were very helpful in all accounts. Easy to drop-off rentals, easy to deal with staff, staff were always super quick. Staff was always friendly and accommodating.
Dardo R | Overall ExperienceThis is the best storage facility I’ve ever used. Very clean. Super secure. Great staff. Great location. I highly recommend it.
Carol E | Overall ExperienceI have never dealt with such gracious service within a one-contact business exchange. Thank you guys for making a challenging experience much more pleasant.
Michael B | First ImpressionsGreat customer service experience, employees are really good to walk the customer through the process and options. Also, transparency is a great asset of this staff.
Pascal C | First ImpressionsGreat service, great facility.
Lee R | First ImpressionsAt initial check-in, the manager seemed to be working alone, was stressed doing the paperwork needed for my transaction and rather short with 2 other parties who came in to return and purchase items.
Carol E | Overall ExperienceSanta Clara is my favorite U-Haul location. I've rented many U-Haul trucks & various storage. The staff are the best, nice & know their job!
colleen h | Overall ExperienceThank you...Everything was great. There seemed to be alot of homeless folks hanging out tho...
Jeanie R | Overall ExperienceU-Haul could not have done better! Everyone was so kind and helpful.
David S | First ImpressionsNone
William S | First ImpressionsUHaul met all my needs for storage. Well-lit, easy access, I always felt my things were secure and safe. Would use again if needed.
CHARLOTTE D | Overall ExperienceThanks for the great service and the great place to store out things. Awesome!
Amy J | First ImpressionsThank you
Brenda M | Overall Experiencegreat in every way. Nicest storage unit on the planet.
ken s | Overall ExperienceStaff was very helpful and friendly.
ANTHONY B | Overall ExperienceVery friendly and professional service. The attendant answered all my questions and was very helpful in setting us up with a storage unit.
Angeline P | First ImpressionsEasy access and great customer service!
Rachel R | Overall ExperienceFacilities we're very clean and staff was always professional, polite and more than competent.
Eric S | Overall ExperienceGreat service
JULIE F | Overall ExperienceThe staff were very professional and communicated very well about their services and transactions. Thank You! Bruce Kelly
Bruce K | First ImpressionsCalli was great, Thank you!
Nell D | Overall ExperienceThe set up is well organized and was always very clean. The manager is fantastic and so efficient and helpful. I would highly recommend it!
terry w | Overall ExperienceThe customer service was good and without any hassle. Was able to rent a storage unit easily and instructions were clear as was the tour of the facility
Bruce L | First ImpressionsVery pleased with everything. Have already recommended and people using.
donna s | Overall ExperienceThis was the best U-Haul I've worked with! Super clean and safe facility with an absolutely stellar staff. If I need storage near Eugene again, will definitely come back to this location.
Alexandria G | Overall ExperienceThere was a small mess-up with the system overcharging me by accident. The management was very helpful though and gave me a free month for the inconvenience.
Wesley M | Overall ExperienceHave used UHaul many times in the past and this last time for our storage needs. The staff at the Santa Clara location in Eugene are all very professional and friendly. Thank you Callie and Evan.
Donna Y | Overall ExperienceCalli was very helpful, professional and accommodating of my needs. The facility is excellent.
Karen A | First ImpressionsWait time was a bit long, but overall am happy with the service and help I received.
Rachel R | First ImpressionsYou have excellent employees.
Ryan F | Overall ExperienceAwesome
danielle t | First ImpressionsExceptional customer service! Will recommend to friends and others!
Jacob W | First ImpressionsExcept for the toxic fumes the day we had to do the biggest move out, the rest of the experience was one of the best. I will recommend.
Colleen A | Overall Experienceexcellent customer service
dana b | Overall ExperienceNeed more carts often not available
MARY D | Overall ExperienceThanks!
Gina C | Overall ExperienceVery helpful people and the facility was well organized.
John W | First ImpressionsCalli was the one who rented me out the unit, and closed out the unit 5 months later. Great hard-working employee. Clean well-maintained storage units. Good experience here
Robert F | Overall ExperienceThe employees where kind, respectful, and cheerful. Great customer service. The business was clean and organized. Thank you!
April D | Overall ExperienceI was very disappointed with not getting a larger storage unit and having to go to the river road center. When I made the reservation for the one way trip from Ferndale, Washington to Eugene, Oregon.
MARY D | First ImpressionsThis facility was immaculate and very well managed! I highly recommend it, if you need storage!
shawn w | Overall ExperienceThe manager and staff at this location are super friendly and they go above and beyond to accomadate your experience. It was a great experience.
Shelly C | First ImpressionsVery Good Customer service! Reserving the locker was less than expected with locker assigned upon arrival.
William I | First ImpressionsGreat communication and service.
Randall B | First ImpressionsVery friendly, knowledgeable, and helpful staff! It makes the moving experience not as miserable. I really appreciate them. You are doing a great job selecting and training your people. THANK YOU!!
KARI R | First ImpressionsThe only reason i gave a poor rating is because i was told i would have prorated rate at move out and did not! So i feel you stole $40 from me!
Alesha J | Overall ExperienceCallie and her staff were SO helpful! I rented two different trucks and used three different storage units over the last six months and went to them every time. Super clean and accessible! Thanks!!
SHERYLL G | Overall ExperienceGreat job. Manager was amazing
Brandon P | First ImpressionsVery pleased with service and facilities.
donna s | First ImpressionsThis place is super nice! The guy that helped us was polite and informative. I love that you guys have little moving carts to move our belonging to our storage unit. This place is affordable as well.
Kirsten K | First ImpressionsCallie very knowledgeable and easy to talk with.
Patricia B | First ImpressionsCalli is a fabulous employee, Uhaul is very lucky to have her! I highly suggest that she be promoted!
Shawna C | Overall ExperienceThorough and efficient. Very clean facility.
Gerald t | First ImpressionsWe had a great experience and will definitely go to U-Haul for future storage needs. Units are clean, access is very secure. Carts are available for moving loads to and from vehicle.
melissa B | Overall ExperienceCourteous professionals with excellent facility and equipment. Not duped by criminals trying to game the system.
Darrell F | Overall ExperienceStaff was friendly and helpful. The trailer was exactly what we needed. There was some broken plexiglass inside when we first got it.
shawn w | First ImpressionsGreat facility, heated and covered load/unload area is awesome. Very strong security system.
Irene L | ReservationCustomer service girl (can't remember her name) was great. Handled everything smoothly and was very personable.
Robert F | ReservationVery friendly and very helpful.
Cassandra H | ReservationIf you move out early you will not get anything refund for remaining days. I moved out October 11th after paying for the month. Seems unfair...
trocel B | Overall Experiencethe best !!!!!
mark j | Overall ExperienceWhat a beautiful facility! And every staff member was professional and polite. I loved feeling that my family and our belongings were safe. Kudos for the accessibility and clean restrooms as well!
Karie J | Overall ExperienceEfficient
Alexander M | Overall ExperienceThe office & the storage facilities were so clean, they were practically spotless. Dexter(check-in) & Evan(check-out) were both courteous & helpful. Evan & mgr. Calli were gracious to meet my needs.
Dayle A | Overall ExperienceEveryone I had contact with were knowledgeable and helpful. Biggest thanks goes to Evan (I believe his name was) who did my initial check-in, very patient and helpful, pay raise to him!
DAVID H | Overall ExperienceWelcoming, professional, friendly and curious employees
SHERRIE P | ReservationReserved units at Glenwood Eugene Uhaul with reservation numbers it was lost. Then Oroyan Uhaul and with reservations numbers it was lost too. Truck reservation is good but horrible experience!
ashley w | ReservationNot pro rating monthly fees is not appreciated.
Phyllis K | Overall ExperienceHello , I apologize for being so late in replying . But I would like everyone to know I had the best customer service experience at this location . Both Aaron and Drew very good to work with . Thanks
gene c | Overall ExperienceVery helpful and took time to explain everything to us. The facility is very clean and plenty of carts available for use
Robyn P | ReservationExcellent service from a very kind, professional individual.
Karie J | ReservationExcellent service from a very kind, professional individual.
Karie J | ReservationThe first U-Haul that the employees knew about there company. Explained the different sizes of storage unit's prices and hours. Very pleased with this location.
trocel B | Overall ExperienceIt was really nice and clean.
Madison S | ReservationI have never been to you facility. The only contact I have had was with the young lady that delivered and picked up the boxes that I rented in Arizona. The young lady that I did meet was a pro.
Pat M | Overall ExperienceUse this U haul location if you want help and answers on your first visit. The Glenwood location is clueless.
Lauren O | Overall Experience