Customer Reviews for U-Haul Storage of Bellingham

Rating:

5.0

Your employee was amazing Was quick and knowledgeable

Rating:

5.0

Very helpful and friendly employees

Rating:

5.0

I had the storage unit for a number of years and was confident in storing my items with no worries. Thank you U-Haul for the great service.

Rating:

1.0

My brother, Alex, tried to rent a unit for us. It smelled like human urine and feces outside the storage building when we arrived at the facility.

Rating:

3.0

I usually want to go to this facility for a rental. However, when we got there, there was one employee spitting profusely. In front of the main doorway, wild people we're coming in stepping over his spit. I don't think I'll be going back. Survey you hall

Rating:

5.0

Thank you Jessi for your wonderful help.

Rating:

5.0

Everything was easy and the customer service guy most helpful.

Rating:

5.0

The person who checked us out was just great.

Rating:

3.0

Have more than two employees working at peak hours. More knowledgeable & informative. I was given incorrect info& incorrect price. The print on receipt is way too small. Office was closed upon return of truck. I was charged twice for gas. Also charged too many miles. Only drove 9 miles yet charged for 13 miles. Currently awaiting refund. Thank you.

Rating:

2.0

App instructions to find the vehicle and key were incorrect.

Rating:

5.0

10/10 customer service!

Rating:

5.0

Good service at this location

Rating:

5.0

The man who installed our new hitch went above and beyond to answer all of our questions and do a quality installation. Couldn't have been a better experience.

Rating:

5.0

The manager, Daniel and his staff are very helpful, professional and kind. I have used this location several times and always get excellent assistance. Thank you U-Haul Bellingham for going the extra distance!

Rating:

4.0

more smiles

Rating:

4.0

No issues quick n friendly.

Rating:

5.0

Did not receive the email to check out the vehicle or mileage and gas remaining in tank

Rating:

5.0

This is a large installation with years of experience

Rating:

5.0

The Bellingham location was great! However it’s not good to wait until the day before the rental day to let you know you have to drive 80 miles to get to the truck when you ordered one a mile from your home.

Rating:

5.0

After a very long day of moving and a lot of ups and downs our day ended on a high note because of the employees at this location. One in particular (wish I would have gotten his name) felt like a breath of fresh air. We were tired, exhausted, and stressed and he went out of his way to be inviting, sincere, and helpful. He let us know about some great local places and it was honestly the best way we could have ended the day. Will definitely be taking him up on his recommendations.

Rating:

3.0

Big problem with this reservation was that I reserved a truck at a specific location, buy I had to use a much bigger truck from a different (further away location). This caused me to incur additional cost in gas, and ferry fares across the puget sound due to the oversize vehicle charges

Rating:

5.0

I have been well taken care of of every time I come here. Thanks to all the employees!

Rating:

5.0

Very quick to drop off the trailer. I was only there for about five minutes. As a matter of fact, I could have stayed in my truck and not even turned it off.

Rating:

5.0

No problems at all. Helpful staff.

Rating:

1.0

Was lied to about the “safe move” insurance and billed for multiple days when I was told by a U-Haul representative that I would only be billed a one-time amount. Called and another representative was not helpful at all.

Rating:

4.0

There was a loose wheel bearing I was told it was safe. We took it 350 miles round-trip not a problem other than that it was in good shape.

Rating:

3.0

Ok

Rating:

5.0

Awesome service. Fast and friendly!

Rating:

5.0

Keep up great customer service.

Rating:

2.0

Van confirmed online and with phone representative was not available for out of state travel due to local store restrictions. Replacement cube van cost 20% more for fuel and was very uncomfortable for 6’ person. Had to change to one way rental requiring drop off out of town

Rating:

5.0

Fast and easy and better rate than Hardware Sales trailer rental

Rating:

5.0

Ustedes son los mejores deben de merjorar comonoamcakidad o lo que uesyeds son ,lo mejor en alquiles de carros camionetas y remolques

Rating:

5.0

The mobile app you use to return after hours is really shitty and does not work good

Rating:

3.0

Please take the fuel charge off my bill. I put more fuel in and left the truck with more than I started with!

Rating:

3.0

The only complaint that I have is the requirement to use a cell phone to document predeparture inspections. These inspections should be done with the customer and a physical Uhaul employee with paper receipts documenting the results. Use of a cell phone to document the inspection should be optional and not mandatory. We asked for a Ford Van due physical dimensions for navigating a narrow unimproved driveway. We initially received a Dodge which was wider. We traded it for a GMC. Thank you. We did appear an hour and a half early. Perhaps the Ford would have been available had we been on time. But this should have been discussed with us before sending us out thinking we were getting a Ford.

Rating:

5.0

That Silverado pickup and 6x12 trailer was an awesome combination! Moved a small forest of trees -80 in 6 hrs! Great crew at U-haul In and out like lightning!

Rating:

5.0

Service Very good

Rating:

5.0

Excellent location.

Rating:

5.0

Super helpful staff and an easy and painless experience all around. Thank you!

Rating:

5.0

Taylor is the best, please commend her.

Rating:

4.0

Nothing to improve, all good

Rating:

4.0

Everything was pretty smooth picking up dropping off everything went well. The staff was helpful and proficient.

Rating:

5.0

I had a storage unit here for about two years, and I always found Daniel to be very helpful. I especially appreciated when I moved out of the town and was given extra assisted by Daniel and the crew! Bellingham U-Haul is a very good place for storage!

Rating:

5.0

Fix the elevator! About killed myself trying to haul stuff up the stairs. Haven't dripped that much sweat in years and only got a portion of my stuff stored. Two days later and I'm so sore I can barely walk. I am not over weight and ride my ten speed to work most days. The staff was great 😃

Rating:

5.0

The guys there were amazing!! Super friendly and beyond helpful!!

Rating:

1.0

If the gas tank isn't all the full but you tell the customer it is then give them a discount if they return it with more gas than they started with not replying we can't do anything for you..

Rating:

5.0

Fast service Efficient Better price for part and installation compared to others

Rating:

5.0

Staff was very nice

Rating:

5.0

Nothing

Rating:

5.0

Easy to find fantastic to work with got me on the road in minutes

Rating:

5.0

The mobile check-in app was deeply flawed and failed several times during pickup. Only intervention from the very helpful onsite staff enabled me to pick up my truck. I will never use the app again.

Rating:

5.0

Great service all around!

Rating:

4.0

Help them to understand that the mileage is not included whatsoever in the rental, and that the estimate is based solely on your best attempt to guess the miles you will need to travel.

Rating:

4.0

Nothing. Did, done & “do-ed” good! Moving is stressful enough ….

Rating:

5.0

Very professional and helpful

Rating:

2.0

Make it easier to access trucks when picking up using the app. Don’t cancel additional items that were purchased with reservation without proper notification (moving boxes; tape; packing paper). Had to scramble to find replacements to complete moving project. Truck itself had a defect with steering and rear door took someone with Herculean strength to close. Will think long and hard before renting from uhual again.

Rating:

5.0

24/7 return option was very helpful.

Rating:

4.0

Despite the water damage due to pipe rupture during the freeze the staff remained friendly, patient and efficient. When I discovered that my 2nd floor had some water infiltration the manager offered replacement boxes. Unfortunately, the elevator is still out and my unit is on the second floor. I rented a second unit on the first floor because I didn't want to carry boxes of books and furniture up the stairs.

Rating:

4.0

Friendly and helpful.

Rating:

5.0

There was a lot of garbage in the parking lot which makes me sad to see no matter where it is. But the people were nice and it was easy to rent and bring back so definitely a great location.

Rating:

3.0

Make sure the truck is clean. The floor of the box and ramp were very dirty. I returned it as I found it.

Rating:

5.0

It was a very good storage n im very grateful to for your service...thanks alot Nisha

Rating:

5.0

Employees were nice and helpful

Rating:

5.0

Extremely satisfied with all aspects of my experience with this Uhaul location and staff

Rating:

3.0

I wish there was an option for pro-rated move outs, but I understand it is in the terms of service. I wasn’t impressed with the check out process, I did not have to sign anything.

Rating:

5.0

The staff at this locatiion are top tier, friendly, helpful, professional, and proficient. I was in and out of the facility for nearly two years and was impressed by a clean, well managed, organized facility that was economical with a staff always present and helpful. Thank you to all U-Haul personnel for the service you provide and Happy Holidays. - Leif

Rating:

5.0

The staff were very efficient and helpful

Rating:

5.0

The workers are the bellingham u-hual are so great that I really think they deserve a raise.

Rating:

5.0

Wry helpful and accommodating. Have used storage spaces all over the US and the team here is top notch.

Rating:

5.0

No complaints at all :). Outstanding facility.

Rating:

5.0

I moved my stuff into a larger storage unit.

Rating:

4.0

I am happy with my unit. It needs some repair, and I am sorry they didn't figure it out before they rented me the space. It seems they should have been aware of the cracks in the floor which went all the way to the basement. The loading deck area could be cleaner. I asked someone to clean up some (defecation), and they did so immediately. I appreciate this. Laura

Rating:

4.0

Still moving in

Rating:

5.0

Isaiah was a big help at the Bellingham U-Haul. Friendly and he knows his stuff he's a good worker. His service was fantastic and quick. He answered all of my questions about the facility.

Rating:

5.0

The free lock promotion and having it waiting for us in the unit was extremely helpful and made the move-in process so much faster.

Rating:

5.0

Sadie was very helpful and answered all our questions.

Rating:

5.0

Bellingham, Wa on Meridian. Great location eveone works very hard to assist you, Alex at the counter, very helpfull and understanding. Employees working receiving equipment, work very consistant and organized. Great experience. Clean and safe storage units. Thank you.

Rating:

5.0

Online check in and out was so nice!

Rating:

3.0

Though there should be more hours for the workers, as they close to soon here, every other accommodation is fantastic. I will happily change to a five-star review if the manager expands hours of operation. All of the staff was phenomenal and very helpful int their limited hours of operation

Rating:

1.0

The issue was availability of parking space for our car. Many, many times we came to access our storage unit and there was no open parking space. This eventually exhausted our patience.

Rating:

4.0

First time storing things and it seems great! Staff was friendly and helpful and things were really straightforward in moving in. Only issue was that a lady was taking up the whole hallway when I had planned to move in and refused to move so I had to come back later :( as my unit only had one access point. After she left things went smoothly!

Rating:

5.0

Staff worked with us in switching to larger unit. Friendly and helpful staff.

Rating:

5.0

Everyone was polite and helpful they even helped me get movers they were awesome

Rating:

5.0

Fast, friendly service. Secure location. Needs more parking.

Rating:

5.0

I rented storage here for almost 2 years and I moved to two different storage units and they were extremely helpful and efficient each time! Love this place and sad I moved so far away!

Rating:

4.0

I liked being able to leave the final item to be disposed of by UHaul.

Rating:

5.0

The staff was amazing

Rating:

5.0

Dan and his team are very friendly and professional. The indoor, climate controlled storage is amazing. I highly recommend this facility for all that U-Haul has to offer!

Rating:

5.0

We started renting units 3 years ago as we were getting ready to make a move from Federal Way to Ferndale. We were organized and could unpack the units at our leisure knowing they were safe and secure. We continued to rent while storing baby items and seasonal items until we no longer needed the extra storage. We also rented several u-haul trucks and it was easy and convienent. We love U-Haul! and the employees we dealt with at the different facilities were all awesome!

Rating:

5.0

All good except the elevator was broken. I had a move in reservation, uhaul has my phone number. Would have been nice to get a call letting me know the elevator was broken. I’m certain you will think to call if I’m late on my bill. Very nice staff. Very clean facilities.

Rating:

5.0

The staff were friendly and helpful.

Rating:

2.0

Parking is a major issue, is dangerous, and is the reason we moved out. Less equipment and more parking is needed.

Rating:

5.0

Have dealt with u haul for many years with total satisfaction would not go anywhere else

Rating:

5.0

Staff very helpful. Need to change the 10 minute voicemail to something shorter.

Rating:

4.0

The staff was very friendly and helpful. Parking is challenging but we were able to unload our trailer without any issues. UHaul advertises the units we rented as 5x10 but in reality they are 5x8 and 10 tall. That was disappointing.

Rating:

5.0

Thanks, For assistance in the growth of and environmental causes in the Tri-County area of the Northwest and the Striaghts of coast Whatcom Co.

Rating:

2.0

The parking to load and unload is really bad at this location. With the exception of this last weekend, The same cars are parked at the loading dock every time I’ve been there. It appears that employees may be parking there making it impossible to use the loading dock. This site needs more parking for staff so that patrons are able to use the loading dock. The sliding doors have been out of service for at least a full week. There is a plastic soda bottle that is used as the ashtray for smokers that has been on the loading dock where you check in and out. It’s pretty gross. Inside in front of the elevator where you can leave item for others is being used as a trash area. Garbage is visible piling up. This is the second time I’ve stored items at this location. It will likely be the last due to the above issues.

Rating:

5.0

Parking was very limited. My only issue.

Rating:

5.0

Dan and his staff are always amazing! Uhaul locations could use to take note from them. The customer service at this location should be the standard for any Uhaul location. By far the best experience I have ever had!

Rating:

3.0

Parking is extremely limited at this site. Access is very difficult when there are many trucks being returned. Is the parking monitored for people who are parking there but not accessing the storage units? When I make the big move with hired help I worry that we will have to wait for parking to open up.

Rating:

5.0

I ended up needing the storage unit longer than originally planned as I was out of the country longer than expected. It was really easy to renew the rental agreement online and make online payments. The staff at uhaul storage in Bellingham, Wa on Meridian St. are awesome and super friendly on move in and move out days. I had no issues.

Rating:

5.0

No complaints, exactly what we needed!

Rating:

5.0

Would definitely use again in the future when needed!

Rating:

3.0

Was shocked to see a Big post in the middle of my unit sucking up square footage! Barely got all my stuff in

Rating:

5.0

Very kind and easy to work with!

Rating:

5.0

Convenient location and great staff. Recently rented a U-Haul truck and that was also a very easy experience with no hidden costs unlike other businesses I have dealt with. Highly recommend!

Rating:

5.0

Super accommodating after the call center had overbooked our truck!!! They made it work so well for us and I can’t thank them enough for that

Rating:

3.0

Yall had the lights out in my hallway for 4 months. 4 months at least.

Rating:

5.0

Olivia was so nice and helpful!

Rating:

5.0

Clean, secure and fairly priced

Rating:

5.0

The gentleman who helped me out Jes sorry if it's wrong was so kind and helpful

Rating:

5.0

The staff were so friendly and helpful. What a great experience.

Rating:

2.0

I had a free month of storage included with my one-way rental truck, but didn’t receive the free month due to there being only one more storage space available in the 10’ X 10’ size. It seems a bit strange to me that the free month is dependent upon there being more than one storage space available in the size needed (I rented a 20’ truck, so a 5’ X 10’ wouldn’t have worked for me). I guess I get it, but after dropping over $1400 on the truck and trailer rental, I was looking forward to that free month. Oh well, I’ll just have to remember that the next time I need to rent equipment somewhere.

Rating:

5.0

Will use again:)

Rating:

5.0

We found that the unit was adequate for our needs. The limited parking could have been problematic but we didn't have an issue. Also trying to reach someone on the phone was a bit of a issue but once we did our problems or questions were quickly taken care of.

Rating:

5.0

Rented a smaller unit ( 5x10 ) And it was a great experience! All the service staff was helpful. Especially the manager. We went in on 3/25 I plan on using my unit long term ( for years ) And she made sure I got a bottom floor unit!😄

Rating:

5.0

Thanks

Rating:

5.0

Everyone was great, and the movers who helped us were phenomenal!

Rating:

5.0

With regards to utilizing the storage here at UHaul Bellingham, I had a fantastic experience. It was my first time using a storage unit. From the first day, the person at the desk was kind enough to walk me to my unit. The staff was always so warm and helpful whenever I had questions about their services or hours. The prices were great, definitely the most affordable place around to get all your packing supplies. Though the location can sometimes bring unwanted guests, I never doubted the security of the storage facility. I also really appreciated that they offer an area to leave items you’d like to donate as your cleaning. Overall, the units were clean. I wish the storage units themselves had a light in them, but the hallway lighting was bright and sufficient to see inside the unit. Staff was great and location was great and easily accessible. I would definitely rent a unit here again!

Rating:

5.0

Staff is pleasant and very helpful. Well-kept facility.

Rating:

5.0

I never once had a complaint with this facility or costs… everything was as good as I could reasonably expect. I hate having to pay money to store things but can’t complain about this location, especially as my last storage experience resulted in the jerks selling my storage locker for Penny’s of its value and then reporting me to collections simply because the lazy clerk typed a K in my email instead of J, resulting in my auto payment never going through and they never bothered to call me so I lost everything. Wish I had gone here to begin with. Never thought storing stuff could be so complicated or difficult!

Rating:

5.0

Olivia was the best in customer service I have had in any business. I was in customer service for over 30 years.

Rating:

3.0

For some reason, our unit would always set off the alarm when we would unlatch it. This happened every time. I brought up the issue with staff and the manager on duty. The manager said he’d take care of it, but then there was no follow up. The issue continued.

Rating:

4.0

nobody is perfect

Rating:

5.0

Very friendly and knowledgeable person who helped us. Explained how to get in with the card and code and actually showed us how it worked. It was a quick and easy checkout so we could be on our way.

Rating:

3.0

Staff are friendly and helpful although this location is extremely busy! It is a very hard/busy location to get stuff in and out of storage. We did have mice droppings on our stuff when we moved out of the unit. Overall experience was good.

Rating:

5.0

Thank you for all your kind help

Rating:

5.0

Dakota was very friendly and showed me how to use everything. My grand daughter even thought he was very nice and helpful. Will definitely use the services again. Thank you!

Rating:

4.0

Parking was often difficult for load in and load out. Maybe have employees park somewhere else?

Rating:

5.0

Thank you u haul

Rating:

2.0

The guy that assisted me in setting my storage rental was friendly and helpful…. Everyone else seem to have a clue what they are doing. I shouldn’t be put on hold for 15 minutes for someone to look up my account “that there is no record of” when I literally signed up and paid for the day prior.

Rating:

3.0

When I initially rented the unit on June 18th the experience was good and when I went into pay my monthly bill it was ok as well. Then came the day we were moving out September 12th. My niece and great niece drove up from Puyallup to get all the the items in the storage unit#2527. They rented a moving truck from your facility. They drove it out to my place in Ferndale to pick up some items that I had to give them. It wasn’t until we went back to your facility that we found out your elevator was not working. I’m 67 and a friend of mine, the same age as well as my to nieces were all the help we had. I went to the office and asked for help. The person behind the desk, I believe her name was Julz had no idea the elevator was broke down but there was another person a man, that said to Julz that it was broke the day before as well. Julz tried calling a supervisor and perhaps you as well. It was painfully obvious know one from your company deemed it important enough to react to her call. My wife also asked for help moving things and the man said they are not allowed to help move things. We struggled and got everything except 6 dining room chairs moved down the stairwell. Julz did the best she could but your team was completely overwhelmed. My Niece, Julie Casiano rented from you and I think you company owes her some money back as nothing about the elevator was mentioned upon renting the truck although in fairness, you crew likely didn’t know we were moving things out from your facility that day. Tomorrow morning I’ll be contacting your customer service dept and complain to them. It’s really unfortunate this happened the way it did but point blank, it did happen and I think it needs to be addressed and corrected by either you or upper management. It’s highly unlikely I will use your facility again and I’m hoping know one else has to be put through this. I wish I could have written a positive feed back comment but I can’t.

Rating:

4.0

The business is very busy and the building is poorly designed with so much traffic coming in and out while trying to get stuff out of storage.

Rating:

3.0

Parking and trying to get to storage was a challenge. We work during weekdays and only could come on Saturday or Sunday and could not back up to loading ramp. We even got stuck one time between others and trucks coming into lot. Can’t the drive up entrance be on the other side near the street and storage on opposing side ? Just feedback here only. Overall everything was good just trying to get into lot was a nightmare.

Rating:

1.0

I had the unit for 8 years, every year the price went up! I would get threatening emails if I was a few days late! When I came to pick up my stuff, I had lost the key and needed them to remove the lock, I was told I would have to wait for at least an hour and a half before anyone could remove the lock. This was Sunday, at 10:30, the male that had been there before opening, went up to remove the lock, it took all of 5 minutes to complete the task! I was charged $50.00 to wait almost 2 hours and it could have been done at 9:00 am! I can not in good conscience recommend your facility or services to anyone!

Rating:

5.0

The customer service person was great! He clearly explained their policies to me before I went to my assigned storage space. The other employees there were also very helpful when I was confused getting to my storage unit.

Rating:

4.0

Possibly due to staffing shortage and web site issues I had some long wait times when I called. When I did get through they were courteous and professional.

Rating:

1.0

Dan Ackman was horribly unhelpful and made our moving experience extremely stressful. After scheduling months in advanced and being told multiple times we would be able to pack our ubox at the Bellingham facility we were told two days before that we were packing our box at Ferndale. We specifically chose to have a storage unit at Bellingham so that we could pack our box there directly from the unit. When we expressed our concerns to Dan he said that we would be able to pack there on Friday (7/16) as long as we were done by 5. He said he would bring the box himself at 8:00am and bring it to the Ferndale facility that night. We were extremely grateful as this saved us time and would make moving much easier. That morning we showed up and the box wasn't there and there was no sign of Dan. We talked to an employee who informed us that they didn't even know what time he was going to be there. Dan never showed an we were left scrambling for a way to pack our box. We called the Ferndale facility and they were not even aware that Dan had made arrangements to get our box for us. Dan had lied to our faces to get us to leave and left us with no way to get our box packed. Because of this experience I do not feel comfortable using u-haul ever again. The only good part of this entire experience was the lovely people at the Ferndale facility who helped us get everything in order when the Bellingham facility left us hanging.

Rating:

5.0

Great place to store items that are important to you. This was the most secure storage facility I have ever used. I was more comfortable with its security, than my own private attached residential garage.

Rating:

5.0

I am happy to have had a secure place to store my memories thank you.

Rating:

5.0

Staff very helpfull, helped backing up my truck to unload area without having to ask for it. Got the storage close to unload area.

Rating:

5.0

The entire staff were outstanding! Excellent customer service!

Rating:

5.0

Other than the prices going up, U-Haul had an excellent service in all categories.

Rating:

5.0

Dan the manager was very helpful and a great leader in his roll.

Rating:

5.0

I apologize, but, her name will be on the ticket. Not sure if her name was Carla, but, on my self storage information. She is a rising star with Uhaul. I met the general manager and he was great and can see why she is an extension of his leadership. She absolutely knows Uhaul, the services and navigation of the computer. Super skilled in time management, facilitation and captures her customers. My son and I were exhausted driving from WY to Bellingham WA, and she made the last stop very easy. If I owned a company I would steal her away. Service driven, dedicated and exceptional customer service!!! Using Uhaul for all my rack installations and other moves in theBellingham area. Great agent and service!!!!

Rating:

5.0

Staff was always helpful and friendly. Thank you for everything!

Rating:

5.0

Unfortunately, we were unable to complete our rental as motorcycles can no longer be stored here. The staff, however, were great. They were very apologetic and helped us locate an alternate facility.

Rating:

4.0

The storage price went from about $50 to $75 in about 5 years. Too much for the items I had in storage. And I was recently charged a $20 dollar late charge. I simply forgot to make the payment. A reminder would would have been more appropriate than a $20 late charge.

Rating:

5.0

I’m so sorry Bellingham uhaul team that I was behind in rent and even though I was way behind. You folks (The bham team) was more than kind with me. My intentions was not to fall behind. But because of your kindness and patience with me I will forever be greatful. Bham uhaul you all rock & again I’m truly sorry. Thank you all

Rating:

5.0

Excellent all around. You guys are amazing. Thank you.

Rating:

3.0

No one greeted me when I arrived though 4 workers and no customers. Then upon returning to assess a double charge..left emails and msg as well as hand written msg with rude Male worker. Still no refund still no one has contacted me as of today!

Rating:

4.0

The staff were friendly and super helpful. The parking lot and “share space” by the elevator was a bit junky - It had more broken down stuff than usable stuff. Overall I would recommend this place because of its helpful staff and because it easily met my storage needs without any hassle.

Rating:

5.0

Great facility, staff friendly, unit was extremely clean!

Rating:

4.0

Great service we were able to check in a day earlier than our reservation date. Originally we had a reservation for a 10x10 at the Ferndale,WA location but upon arrival we found out they did not have any available so luckily the near by Bellingham location did and we were able to get in right away they even took the truck and trailer for us.

Rating:

5.0

Great service and place to store things.

Rating:

5.0

best storage location I have ever used or seen!

Rating:

5.0

Both Matt’s at the Bellingham location were very helpful and courteous.

Rating:

4.0

weekend troubles (minor) contact was poor

Rating:

1.0

6th bad experience with uhaul.... I know a lot of people are moving.... but man at one location they did my wiring for my toe hitch wrong, another location the Employee would not wear a maskand wanted me to come in the store, at another location the employee wanted to talk to me about how stupid it is to ask COVID related questions. At this location, I had to call 4 times (the fourth time I was on the way to the storage unit) to confirm I had a storage, as the other three times, no one could find the reservation. The employees for the most part wore masks (at the bellingham store) but not always and did not when moving the truck I was about to get into (not happy with this). And I was supposed to have a free month storage, which I got, but I was only there like 2 or 3 weeks and when I left I asked them if there was anything that I need to do to close my account. they said no your good and then I got an email that said I was late on my payment. I called the UHAUL number and a customer service agent said that he would pass the message along to the manager and I would be contacted in 24 to 48 hours, which did not happen. I called a second time to make a complaint, at which point he responded .... But man it has been like pulling teeth working with Uhaul AND THEY DO NOT TAKE THE SAFETY PRECAUTIONS OF WEARING A MASK AT ALL TIMES AND KEEPING DISTANCE (especially AT THE EVERETT LOCATION.... the guy there walked straight up to me without a mask and took the keys from my hand. this is an insult to my safety and respect). I will let those know whom have to use you guys how difficult it has been to work with you and for the price I have paid, I would like to feel like I am being treated like a customer. I work in healthcare now and used to be in customer service and have not had good customer service with UHAUL in this past year.

Rating:

4.0

Friendly staff. Loved the free first month as I was only using the unit for 10 days. No complaints.

Rating:

5.0

Friendly, efficient service

Rating:

5.0

Very nice employees and very helpful when I accidentally left my unit open and it was after there was no access allowed into the facility.

Rating:

5.0

I had my storage unit at the Bellingham U-Haul for over 15years... I will, and do, recommend U-Haul Storage to everyone I run into who is looking for a storage unit... Thank you all your kindness over the years....Cheers!

Rating:

5.0

I have had so many bad experiences in the past two years with uhaul. While I did have to call three time to finally get locker scheduled but the guy at the location on meridian was awesome

Rating:

5.0

I have had the storage unit since January 18th 2018 and just ended my rental storage August 31 2020. My stuff was never destroyed nor missing and I had nothing but complete trust about leaving my stuff in this storage location, especially since I have been living in another city about 4 hrs away during my entire rental agreement.Loved doing business with this uhaul location on Merdian Street in Bellingham Wash the owner Dan was great friendly profession quick, I was in and out in no time ready for a long drive home every thing is convenient and easy to use at this location from the drive way to the loading dock to the uhaul trucks I never realize I appreciate UHaul services as much as I did yesterday.Thanks!!!!

Rating:

4.0

The facility is amazing. It is the cleanest and most convenient we have found. Thank you! The only suggestion is that check-in took a very long time, even though we had filled out most of our information online. It seems to be a time-consuming clunky process that could be streamlined.

Rating:

5.0

Very happy

Rating:

5.0

Thanks!

Rating:

4.0

The only thing that was slightly negative is it took almost half an hour to check in at the office because service was slow. But the people at the counter were friendly so it made up for some of the wait although still would have liked to get into my unit faster.

Rating:

5.0

The staff especially Matt and Wyatt were very efficient and helpful.

Rating:

5.0

Nice representatives. The unit we were directed to wasn't actually available, but the reps figured out a solution quickly. (I'm assuming it was a computer error since that's how I made the reservation).

Rating:

5.0

Thank you so much for the exceptional customer service, professional and kind communications over the years, and prompt responses at all times. I have dealt with many U-Haul locations during many moves in three States and without a doubt, your Meridian/Bellingham locations was far and away the finest. Please accept my sincere thanks for your consistently helpful stance and many kindnesses! You're great neighbors who have every reason to be proud of your exceptional work! Kind regards, Tom

Rating:

5.0

Thank you

Rating:

5.0

All the staff was super helpful.

Rating:

5.0

Every single staff person in the Meridian location was extremely helpful, knowledgeable, patient, and kind. Thank you for great service.

Rating:

5.0

The staff was very nice and helpful. Thank you!

Rating:

2.0

Rented storage room online. Arrived next morning to bring my stuff and had to wait 45 minutes to talk to someone because they were the only ones their until 11. Instructions started out ok until he told me he would take me down the first time then. Drew on the map and said check in here. Didn't get my key card until several days later when I realized that I was supposed to have one. And not once of the 5 times I entered my storage without checking I did anyone check on the alarm going off. Over all I'm rather dissatisfied so far.

Rating:

5.0

The staff was very helpful and courteous. They made the process of getting a storage unit for the next few months very easy.

Rating:

5.0

Staff very helpful & friendly.

Rating:

5.0

The service was fantastic and the gentleman who rented me the storage unit was very helpful and professional.

Rating:

5.0

Everything was always as expected. Never a concern in 4 years.

Rating:

5.0

This facility is run efficiently and was always clean. It’s in an excellent location and always had loading bays available to pick up or drop off product. I recommend this facility to anyone .

Rating:

5.0

One month free storage offer worked perfectly. Thanks...

Rating:

5.0

After many years of using this facility I would highly recommend it

Rating:

2.0

Very rude staff

Rating:

5.0

Everyone at this location is friendly professional and outstanding.

Rating:

2.0

Some weirdo in the garage keeps threatening everyone that walks by.

Rating:

3.0

Although the condition of the property is great, 2 issues are untenable: 1. The constant price increases & 2. Despite locks + access cards, you can only enter during regular business hours.

Rating:

5.0

Excellent staff and service

Rating:

5.0

Suck kind and quick service! The staff member Stephen was great!

Rating:

4.0

Thank to the storage staff

Rating:

5.0

Arrangements were made immediately and we were unloading the truck 15 minutes later. Start to finish, rental of the truck to return the process went very well.

Rating:

5.0

The staff were extremely friendly and helped us in any way they could.

Rating:

5.0

The guys were very nice and helpful

Rating:

5.0

The front desk assistant was very helpful and informative. Excellent customer service.

Rating:

5.0

Excellent, helpful service walked in and was greeted promptly. All questions were answered swiftly and professionally. I will definitely be recommending this place in the future!

Rating:

5.0

Treated as an individual.

Rating:

5.0

Very helpful

Rating:

5.0

Very Professional kind young People. Met our needs well went out their way to assure our unique needs as disabled Patrons were met.

Rating:

4.0

We leave after 12 years with you and never had a complaint

Rating:

5.0

Friendly helpful good experience

Rating:

5.0

Will use again in the future!

Rating:

1.0

It should be told to customers when they rent a unit and pay a whole month and only use it for 9 days and have 20days left in the month cant get it prorated back i feel you just ripped me off

Rating:

5.0

Hey Joe! Everyone was energetic, helpful, and provided excellent service

Rating:

5.0

great customer service

Rating:

5.0

Matt Great job

Rating:

5.0

Needed the space ,got it and was very pleased with the whole experience,was there going on three years. Good job guys.

Rating:

5.0

Courteous, helpful, professional staff. Appreciated being able to make storage payments over the phone. Accommodating.

Rating:

5.0

He was so nice, and checked my reservation, showed me where my unit was ,, swift and professional,

Rating:

5.0

A little confusion over which storage unit we were in but good on UHaul for catching a paperwork/unit discrepancy and notifying us immediately. Great UHaul staff & storage in Bellingham!

Rating:

5.0

The service was outstanding. The two gentlemen that were there, were very helpful and courteous.

Rating:

5.0

Nicest folks. Clean facilities. Secure. Easy to rent and easy to end contract. Convenient. Overall great experience.

Rating:

5.0

Our GPS lead us astray but once we got back on track and found UHaul in Bellingham, our experience was perfectly perfect. We have items in a storage unit and that process was perfect. Perfect !

Rating:

5.0

Very handy and decently priced.

Rating:

5.0

Overall, a great storage facility and team. The last employee I saw on 3/20 was great. He got my truck well. He closed my storage well. And he was working under a car earlier. Talented guy.

Rating:

5.0

Excellent place too use!

Rating:

5.0

Everyone was so helpful and professional. Facility is clean and very organized

Rating:

5.0