I reserved a truck to be picked up on Sunday, through mobile checkout (2nd Street location). However, after trying to check the truck out, I was denied because my drivers license is temporary since I just moved to Oregon. I experienced difficulties changing my pickup location to the north Bend location. The truck was a bit dirty and showed ‘oil change needed' on the dashboard.
John J.Customer Reviews for U-Haul Storage of Bend
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a long line that took forever checking in. You should really have more than one person at the counter on the weekend especially!
Sandra S.Installer was a great guy, in & out in 1 hour for a very competitive price.
Jeffrey C.Easy and prompt return.
Chuck S.Today 03/11/2024 the facility located off Hwy 97 in Bend, OR installed trailer wiring. On the way home I discovered that my cruise control/radar system is not working, I'm not sure if anything else has been affected? Everything was working well before the wiring was done so obviously something went wrong during the installation. This is a Toyota RAV4 with only 7,000 miles on it. I'm not happy!
Ed L.When u turn on head lights dash lights turn off.
Lacie T.I used an Auto Transport trailer to haul a Toyota 4Runner and the tire tie down straps were on the short side for the stock tires, there was only about 3" of strap to work with and not the 6" the video and instructions guide called for. The straps held the entire trip and I added another strap for added security. Extra long straps would be better than short straps. Otherwise the entire process and experience was smooth and extremely easy, and the staff I worked with were great.
Tim C.Love my Bend U Haul. Always excellent service, competent employees, work with a sense of urgency and are friendly and helpful.
Karen M.Nothing to recommend for improvement. I was quite happy with U-Haul and my experience at this location.
David W.Speedy and easy equipment return experience.
Shealyn M.Did not mention needing a lock for the trailer hitch so it's not stolen while at your residence. Person who delivered said sorry nothing we can do. This should be mentioned or offered. Had to pay additional $29 for this style lock.
George W.Easy dropoff
RICHARD S.Great service, quality staff and speedy efficient process.
Sean A. | Online Move InPretty darn efficient - thanks.
Nathan H.I couldn't get the truck I reserved. Had to use a 10' rather than 15'. Took two trips and added a good hour to the move along with doubling the mileage and gas. While I like this location and the people, totally unimpressed with the outcome this time. So, average review based on that.
Alfred M.The counter people rude and lazy. I'm 73 years old lady they told me to go find my own U-Haul and the number but it was snowing so hard I couldn't find it. So I went back in there and they came out and just put it over there. I said you're not gonna walk around it and check it out or you didn't not gonna not gonna snow offer anything for me no. He said if you needed any help you could ask you no I said I'm asking and then I shouldn't have to ask and he still didn't do anything just turn around and walk inside.The tires are bald the brakes are bad in the snow it was a horrible horrible trip I only went 10 miles round-trip move from house to house but it was terrible the brakes were just terrible. I'm not maintaining or a check in the tires or even help the customers as BS I never go back there again
laurel N.Service was prompt but when I left after my hitch was installed, I heard a scraping sound from the back of my car. I stopped the car and could see that the lining of the wheel wells for both rear tires hadn't been put back in properly, and were rubbing against my tire. If I had just taken off, the lining would have potentially gotten ripped out and caused a lot of damage to the car, and a lot of snow and dirt would have gotten into the wheel well. I returned and asked the mechanic who installed the hitch to fix the lining and he tucked it back in with his pocketknife but I was unsettled by the lack of attention to a pretty major detail in terms of putting my car back together after the hitch install.
Xantha B.The manager and workers at this location were always less than helpful. They never knew about auto-pay issues and why at times I was being charged double. When we first moved in we returned a rental truck to them from San Francisco. They apparently could not even check that in properly as weeks later we had received a letter that we stole the truck. Unfortunately, too much hassle here, would not ever recommend for all we went through in less than two years.
Laura T. | Overall ExperienceCame in for a truck and a furniture cart with a digital app pickup. When I showed up and tried to pick up my equipment it stated that there wasn't equipment reserved with that reservation. When I went inside to talk with the employees, I then had to wait in line for a half hour. The whole point of the app pickup was to avoid this. When I did finally get to talk to someone they informed me that they did not have any furniture carts available. Moving from an apartment with elevators to navigate this was a critical part of the rental. It should not be a surprised on moving day that suddenly you don't have the equipment that is associated to the reservation. It should have been reserved and set inside the truck waiting for my mobile app pickup. Very disappointed and will use a different rental company in the future.
Mike W.Construction impacts access and parking is an issue - not much they can do!
John G.5 stars for all, everyone was extremely helpful and friendly!!!! Love using this store for my rentals. Thanks
HARRY S.The gas tank was 20% full when picked up. U-Haul incorrectly listed it at 60% full. It took a lot of my time to get this mistake corrected. I had to add window washing fluid myself. Your insurance is a scam. Twice the price to add the roof of the vehicle? When I insure my vehicles or home the roof is included and not an additional cost. This is a ripoff. It would also be nice to explain to the renter what Tow/Haul on means and does prior to departing. I was told the drop off point would be open till 2pm last Monday. However, this location was closed when I returned the vehicle requiring more time by me by phone to complete the drop off.
Jeff B.There were 3 days that I could not access my storage unit due to the keypad being broken. When I could find the staff, they were very friendly & helpful. But many times I had to wait or walk around the facility to find someone.
Lyndsay G. | Overall ExperienceAwesome people great service 👍
neil K.Everything about the process was smooth!
Zachary S.The equipment works but is not in the best condition and had a little bit of debris that should have been swept out. The staff seemed bored to be there, you can tell they don't like their jobs.
Mac S.The truck I rented was just too worn out, and about half of the trucks on the lot looked the same. The headlights were so dim I couldn't drive at night, the gear selector was so loose I couldn't reliably find the right gear, the transmission slipped repeatedly in first gear, and the body of the truck looked like someone tried amateur demolition derby with it at some point.
Aaron-James P.Look inside trailer before renting. An appliance cart was left inside and was not picked up at our house as promised by store rep.
Alan V.Prices high for storage, need 24 access to storage as well.
glenn w. | First ImpressionsEverything was fine.
William B H.Good staff and a lot of equipment
WAYNE R.Only 2 people working and wasent very clear as to returning. Had to go find someone to help return and waited then they never really checked me out and just said we were fine and we could go.
Joseph R.I have been renting from this location for over a decade. I have experience mediocre to poor service in the past, but worked through it because of the location. In my visits some staff had been under the influence of controlled substances, rude, and complaining about Uhaul staffing and policies to me. The staff in this visit was nothing short of amazing!! I watched your counter staff member patiently assist a couple who truly did not know what they wanted, but wanted a moving product. Your agent clearly explained the virtues and strengths of all your moving and storage products. In assisting me see was friendly, efficient and accurate. The equipment staff at pick up and return worked quickly, had my trailer ready before I arrived, helped me install a new towing ball, in a professional manner. The staff member (Cole) who received my rented trailer back into inventory worked quickly, professionally and had an excellent attitude I have held CEO positions in larger public safety organizations and after retirement have moved into leadership of nonprofit organizations and have a clear understanding of motivating and retaining exceptional employees, and you have struck the appropriate staffing plan at this location
James P.Very friendly staff, extremely easy to pick up and drop off.
Nicole B.Second time I used it the past year. Both times it was super easy and quick. A lot easier than borrowing my friend's truck and still very affordable option when moving in the same city.
Martin M.Excellent service, I've rented many times from this location and never been disappointed yet. They're efficient, friendly, work with a sense of urgency and competent at their service. Thank you for another trouble free trailer rental.
Karen M.Amazing customer service. Nicest person helped us. Thank you.
Cameron G.I rented a 4x8 enclosed trailer for a 350 mile one way trip. The trailer I got was a piece of junk, it did make it to my destination with no problems but was a mess. looked like hell with dents and dings trashy appearance. Maybe they just wanted it off their lot because they had plenty more newer nicer ones available. Just thought I would let you know. I held my breath hoping it was going to make it.
Gary B.Brenda was a great help.
TJ BEAR E.Bend location was fine but the truck itself had issues. Windshield wiper mount was broken and was much needed in the severe rainstorm we experienced. Passenger mirror would not stay in place, back of truck leaked water and got our items wet.
Troy C.My truck windshield and windows were iced over. had to run the engine for 15 minutes to defrost things, and use the ice scraper from my personal vehicle to clear the windows. The staff there didn't help me, and had no tools to assist me. The cargo area door was frozen solid, and I had to drive the truck to my home and use de-icer and hot water to get it open, then I saw the cargo area was dirty and had to be cleaned out before use. The staff did nothing to help me, had no aid to offer me, and did not have the truck ready to go, clean, or useable. When I asked for any type of help, they said 'they don't do that here'. Horrendous service.
John F.Excellent service. Nice people. Very efficient.
Gerald S.In Hawaii, it was difficult dealing with staff at the scheduling department on Oahu. They were rude on the phone and nobody seemed to know what they were doing.
Daniel M.Dirty inside
frank I.The employees were very friendly, efficient, and hustling to get everyone checked out.
Jeffrey H.Tyler was acceptional We appreciate the team The location And the equipment Our across town move went well with all your help
Shoshana B.I've rented from here multiple times. It was frustrating that the windshield was covered in snow. The back wasn't accessible I couldn't verify the license plate.
Sumner O.The hitch installation was completed quickly, on-time, and for a very reasonable price.
Devin L.No one called us to tell us that the pick up location changed. I was walking to do the pick up and it was snowing. It changed from 1 mile walk to 5 miles. That was not good.
james G.Nothing.much to do. I've retened from this location several times and the run very smoothly.. The even de-iced my window. Everything was ready and o..time. thank you!
Rick J.Quick and easy!
Killian C.The office person responsible for making sure my order was completed successfully signed off and charged me without making sure the ball and it's attachment to the hitch were included. They weren't and I had to come back to the store to get them. Also, the wiring for the lights was done inside the vehicle, and seemed "DIY". I expected the wiring to come out of the vehicle outside near the hitch, not inside above the tire well requiring the wiring to be led out the tail gate. It was not the professional job I expected when I placed and paid for the job up front.
Thomas O.Fantastic trailer rental experience this time. Super friendly and prompt service/staff both coming and going. Only gripe is that the ratcheting mechanism for the wheel tie downs on the vehicle transport trailer we rented were rusty and hard to operate due to constantly binding up. Definitely need to be lubed and cleaned. Otherwise the trailer was great.
Nate H.I was told I would be getting my first month free because I rented a truck and dolly to move across country. That was not the case, I ended up paying for it anyway. Absolutely would not recommend. And I was incredibly short on time with no other options.
Zachery H. | First ImpressionsU-Haul Heaven
victoriano R.Great service thanks!!
David R.Excellent in all respects: high quality product. Great service. On time. Pleasant staff.
carl P.Trucks check engine light was on when I picked it up but other than that it drove great and the experience with the customer service was amazing
William R.The fact you cant move stuff in on holidays. Theye Close at 1:00 pm on christmas eve and dont open tell the day after. Anless you pay three months in advance. Was willing to but the boss wasnt there to accept it
William C. | First ImpressionsI'm pleased with all, also looking forward to possibly upgrading to bigger size unit. Everyone is helpful and on it. Thanks from a first time storage user for a more than pleasant move in and everything, the staff, facility, and my unit. Very clean. Keep up the great work. Joanie C.
joanie c. | First ImpressionsI had some problems at the beginning of the journey. Trying to get the right truck ECT. No fault of U-Haul. They were with me the whole way calling emails ECT. Making sure I was ok. Excellent service by U-Haul employees
Gail S. | First ImpressionsAmazing and easy experience as always. Thank you!
AYLA R. | Overall ExperienceNo
Merrie V. | First ImpressionsReserved outside entrance unit, got inside unit. Got locked in the area due to malfunctioning keypad TWICE. So much equipment stacked around the area that maneuvering through there, especially with a U-Haul truck, was ridiculously difficult. Nothing but trouble the entire time. Would not recommend.
KATHY B. | Overall ExperienceReserved an outside access storage unit - got an inside access. Reserved a truck and a trailer for one way rental. Both offered 1 month free rental but manager would only allow one unit free. Large unit unavailable so I had to get medium and small unit. Small unit lock area so dented it is nearly impossible to get the lock on and off. Area around units is so congested that moving a truck around the area is cumbersome and aggravating. Code lock to inside unit works about half the time. Fence actually wouldn’t open once despite inputting the code and receiving acknowledgment. Thankfully the store was still open so I was able to flag someone down to open the gate. Not impressed nor am I inclined to recommend.
KATHY B. | First ImpressionsI moved out of the spot because there was constantly a U-Haul truck blocking the access to my storage facility. Someone felt the need to park the U-Haul truck inside the facility directly in front of the door. I might stop now twice at least and call ahead to have them move it when I needed to access things but they did not do it. Overall I would not recommend based on this fact alone
Josh S. | Overall ExperienceHe also wouldn't let me into my warehouse. There were dogs and a lot of aggression, please watch the video and evaluate for yourself what is happening. Watch the video, a sick psychopathic grandfather works there, he let his dogs loose on me, called me obscenities, did not give me a truck, although I just said that I have a stock, I practically do not speak English, but I understand everything, he said he would kill me if I I'll come again, I have video footage, you have it too, I saw that you have a lot of cameras, look at them. This grandfather is sick on his wife's head, he just slaps her on the back of the head, he's really not himself. I will not recommend this office in Bend to anyone. I wanted to sue him, but I urgently needed to fly to Florida. Please deal with this person!!!
farrukh m. | Overall ExperienceI believe this facility has untrained customer service representatives. They are there merely to do a job. Not one smile, conversation or offered help when needed. Even Locked me out of my storage because my hired mover was stuck inside with a trailer and your staff didn't bother to move vehicles stored inside gate instead of outside. When a customer is literally trapped inside, think we wouldn't be angry? And then lock me out because of "a bad attitude". You need to train your employees. I worked for uhaul out of toledo and I would have been fired for such behavior.
Jo C. | Overall ExperienceA man from U-HAUL calling me on the phone at dinner time to complain about my lock and suggesting he was going to cut it off was really weird.
Jeff R. | Overall ExperienceThey had a mudslide that ruined some of my items but you have would not cover it I was not happy with that
sandy H. | Overall ExperienceThank you to Michael, Cody and Tyler! Excellent customer service. Special thanks to Tyler for all of your help.
tina p. | Overall ExperienceNo lights. Very dirty. Nice people
Brian S. | Overall ExperienceI had made a reservation on February 6 for a storage unit to begin on March 13. On March 1, I called to change the move in date to March 11 (I spoke to Connie on 2/6 and Cal on 3/1). When I checked into the Bend location on March 11 at the end of my one-way rental, they couldn't find any record of my reservation. The good news is she was able to set me up as a walk-in and there was one unit that was available for me to rent.
Scot D. | First ImpressionsThe issues I have with this place are not necessarily the fault of any employee. The staff was always friendly and helpful and the facility was secure. The downsides to the facility are mostly location. This u-haul facility tries its best to get huge trucks and trailers rented out to people in one of the smallest parking lots possible. Their inventory ebbs and flows and I'm sure they try to keep things well stocked. The storage facility is located on the other side of the loading lanes and you have to go through a jam-packed, usually blocked parking lot to get to the gate. To clarify, the blocking happens because of new customers not knowing where to put their car, not because the staff blocks the lane to the storage facility. But, bc of this, I have had to wait for new customers to get back to their car and move which can sometimes trap me at the facility for much longer than I'd like. Then there is trying to leave U-Haul. Definitely use the backroad rather than trying to get right onto the 97N. There's no going South and it's just an unfortunate spot to have this facility. High traffic area, jam-packed parking lot, and limited directions from which you can easily leave. Lastly, I had an outdoor 10 x 10 storage unit and it came with a rat/mouse trap in the corner and the ceiling was falling apart. I came back to my unit after a summer/fall and mice had definitely gotten in there and peed and pooped on everything. Super bummed to have to clean everything again as I move into my new place. When it snows, the aspect of my door is shaded so I frequently dealt with ice and snow making moving large or heavy things, less safe. Most of the town is understaffed and I've never seen anyone at this facility waiting around for something to do, they are all working hard but I'd advise that they take the snowy, icy conditions under consideration and clear a path for people that might be trying to move in the middle of winter. It would be awesome if a new U-haul facility was built better, in a low-traffic area with loads of space, which could improve this situation.
Melissa M. | Overall Experiencesometimes the door was locked to get into the inside units and I would have to exit, ask for assistance and then re-enter, not fun when raining. Tyler was always helpful and friendly. Also, a map of the units inside the gate would be helpful. I couldnt find it first time easily.
Stephanie G. | Overall ExperienceNot sure who will read this, so writing it as if it's someone off-site. I'll start by saying the staff was helpful and kind, for the most part, and I'm sure are doing their best with this unfortunate location. The unevenness of the ground all throughout is crazy in itself. This facility is extremely hard to access and utilize. When the majority of trucks and other rentable equipment is out being rented, it's a little easier. There was always some kind of equipment located next to the access "driveway" so I never knew what to expect and whether I'd be able to make the tight turn. The storage units are located in a square-shaped space that is barely big enough for 2 vehicles to realistically pass each other around the corners. Even still, they (have to?) store a bunch of U-Boxes inside this already tight space. We had to request they move a couple of these to access our unit one day, which meant one office person had to go use the forklift - sheesh. If we needed to spend any amount of time loading/unloading or just going through our unit, we had to cross our fingers and pray the neighboring units didn't need to access at the same time, otherwise it would have been near impossible. When we brought a moving truck in, even worse. Many a time I had to back out, as there's only one entry/exit point and if you can't get around others, backing out is your only option. Thankfully no one else was ever trying to enter during the times I had to back out. Our unit (so lucky it was on a corner) was also missing some of the weather stripping, so dust and all kinds of outside dirt was swept in over the winter, creating a very dusty, dirty situation all over the items in the front of our unit. We also had vermin - rats and mice - which was extremely unfortunate. The damage included bites to the edges of wooden picture frames & other art (strange) and poop/pee all over many items and boxes. They also nested in a box of coats (all had to be tossed) and in some dresser drawers that contained feathers sealed inside ziploc bags (which they chewed into). So bizarre. Mostly disgusting. I paid for the insurance, but not sure it would be worth mentioning those things. One final thing: not sure if this was due to staffing issues, but the only restroom located within the secure area was closed the entire time we rented "due to Covid", which I took to mean staffing shortages. Very unfortunate to have to walk out, punch out, then punch/walk back in when your unit is in the back.
Leah P. | Overall Experience👍😀😀
don l. | Overall ExperienceThe location needs more staffing but the staff that they have is great
Theresa R. | Overall ExperienceI paid $4,000 to get my stuff from Georgia to Oregon that took me 5 years to save. It was my dream. I put my belongings in the storage unit for 4 months. Paying $99 a month! My movers who moved everything into the unit called me and told me everything was destroyed. I have been crying I was hospitalized and I have been suicidal so I want your company to know what you did to me. Everything I have to my name is destroyed. I grew up in foster care I have no family. I'm 35 years old and everything I own was sentimental. I sent videos and pictures of all my destroy property. My movers are doing a affidavit. There were dead mice on my stuff also! My stuff is saturated and urine and feces. I literally want to die! Thank you for taking my life and destroying it within 4 months. I've never felt like this in my life. I called the facility monthly That's how crazy I am to check my stuff because I was freaking out with anxiety. I wanted to feel like home and get my stuff into my apartment and everything is on my porch. Everything is being tossed. This was the worst thing you could do to someone's life. Your company is horrible for even their response back. I did speak to Anthony and he assured me that he would figure this out with me. It doesn't matter how much you think or how many apologies my life has changed forever because of this. And I hope your whole company understands this. People's property some people are different I needed my stuff this world is so scary and lonely my stuff is what makes me feel not lonely. Sas SAD WORLD.. YOU BROKE ME.
Brittany B. | Overall ExperienceVery professional, very personal, management and employees
Don K. | Overall ExperienceThe flood last year seeped into my unit #41. I would not recommend this UHaul location to anybody. The wind blew a lot of dust into the unit. Very dirty. Flood damaged some of stored possessions. Insurance team removed bed mattress, box spring, small couch without ever contacting me. I emailed a message that I saw no flood damage before the AZ team came.
CLIFF M. | Overall ExperienceFront desk “help” is apocalyptically unhelpful. Lines move at a glacial pace. Lot is crowded and dirty. Avoid this place at all costs.
Victor P. | Overall ExperienceUhaul cancelled my reservation without any notice so when I arrived at my move in date I had no storage unit. I rented a trailer with a one way destination and move in at a uhaul facility. Uhaul is very unorganized, and it wasn’t the bend Oregon location, it is your actual company itself and the people on the phone/internet. I did all the steps correctly. I will never use uhaul again.
Ashley kovia F. | First ImpressionsI may have kept the storage unit longer but the access hours are limited to the store hours rather than the hours posted on the site. It's very difficult to not very difficult to not be able to come to the storage unit with those extended hours that are on the site up until 10 PM.
Paul K. | Overall ExperienceBrenda is the best!!
maria t. | Overall ExperienceThe lady gave me anxiety with lots of lip. I came early 8am to make sure it was all set. My movers shower up at 930 just to stand and wait due to my reservations not being found. Then they were found by Michael. Then the lip kept going! I was in the right. I never felt so little for HER MISTAKE near people in the store also. I asked her to stop saying my INFO OUT LOUD.. SHE DIDNT!!!! IM SO UPSET FOR THIS UNIT BEING NOT A DRIVE UP ONE AS ASKED. So much stress with this one place. I just beg for my belongings to now be safe! I heard how things come up missing... Never again..
Brittany B. | First ImpressionsWe rented a storage unit for short term storage. The unit was unexpectedly dirty and needed to be cleaned prior to unloading our household goods. No other issues experienced.
Michael O. | First ImpressionsFellas did not always clean debris away from the entrance doors. Other than that, the guys were very helpful. Michael, the manager of the operation was one of the most congenial and professional individuals I have ever met during my career in business. Always accommodating and ready to help. He is worth a lot more money than what you are paying him. He is the type of employee that ownership always wants to clone. Thank you Michael from the bottom of my heart, you are exceptional. Good health and prosperity to you always! Tom Bales.
thomas b. | Overall ExperienceCody was especially helpful and friendly!
Sherrise E. | First ImpressionsReserved a 10x15 online a long time ago and had even called ahead to verify. When we got there it turned out there wasn’t actually one available. Luckily we were able to cram out stuff into a 10x10. Otherwise, staff was friendly and helpful.
Robby F. | First ImpressionsThis is a nice Uhaul team. Friendly and working hard. Appreciate it.
bryan T. | Overall ExperienceAccess to the units can be very frustrating due to the layout of the lot and limited area to navigate through. Several times I had to sit and wait for vehicles to be picked up or dropped off in addition to limited room to turn around in the alleyways where the units are due to trucks and trailers being parked in there due to overflow.
Brandon c. | Overall ExperienceNeed to keep storage area (driveway) clear of rental trailers and truck from storage unit area. With the limited space to turn and park makes it very inconvenient overall. Worst of all, is blocking path to entry/exit keypads with trailers and rental trucks. I feel it’s business first before storage unit customers. What really made me move out is and email stating, my rental unit will be raising next month. Not worth paying higher monthly rent for the “Inconvenience” they provide. Other than my experience there, staff is friendly.
Victor V. | Overall ExperienceEveryone is very helpful and friendly. I appreciate the staff at this facility.
BRADLEY WILLIAM F. | Overall ExperienceAfter reserving a 10x15 outside access unit online 5 days in advance, and being shown the unit I would be getting, I arrive on move-in day to find that my unit has been rented out to someone else. Additionally, they now have ZERO inside or outside units of that size. I was told I could pay $50 a month more for a 10x25 unit which I didn't need. But wait, the employee tells me that oops we already reserved that unit to someone else, and has to make a phone call to the woman that reserved it to see if she still wants it. By some random act of chance, she didn't, and I was able to get the 10x25 unit. Being that I am moving away in less than a week I don't have time to search for other available rental units in the area, so I'm stuck having to rent from the incompetent staff at Uhaul self storage of Bend. Stay FAR away from this facility. Either it's a bait and switch to get you to spend more money or the staff don't care to hold your unit for you after you already reserve it with a credit card online. Horrible customer experience. They didn't even offer to take any money off the storage unit after they made the mistake. We won't even mention that they have zero medium or large moving boxes and zero packing materials available in their store when I arrive.. Moving is stressful enough, this company only makes things much, much worse. Buyer beware.
Dillon B. | First ImpressionsExcellent communication with staff after placing order on-line.
Lawrence L. | Online Move InMicheal In Bend Oregon helped me and was able to resolve a problem that came up and made sure I was happy with the outcome. He was very patient and made my day! Thanks so much!
IMELDA A. | Overall ExperienceMy cousin Dave Stowe was in there yesterday to take my name and email off this account. Please remove my name and phone number off this account and add his phone 619-925-8191. Email: Dave@lamitay.com. please remove my number: 541-508-9321. Email: alysonannunziata@yahoo.com
david s. | First ImpressionsStaff were very friendly and helpful! They went way and beyond to help me!!! They get kudos all around!!! Place is very clean!!
DEBRA C. | First ImpressionsThey were under staffed the day I went in. The representative on site was friendly and courteous but needed another person in the office as I had to wait 15 minutes or more just to update my payment information.
Brandon c. | First ImpressionsThis is the absolute BEST Uhaul facility I’ve ever dealt with in my life! Michael was extremely helpful with everything we needed and was super easy to communicate with. He went above & beyond what he needed to. Our move would not have been as successful if it weren’t for him. Would recommend 1,000%!
DEBORAH T. | Overall ExperienceMy unit got flooded due to the drainage system not working correctly and my furniture was damaged and had to be thrown out. I filed a claim and was told it was denied. I have no idea why it would be denied if Uahul’s drainage system was not working properly. I will never use Uhaul for storage again.
Jamal T. | Overall ExperienceVery clustered and unorganized and too much confusion.
Ryan S. | Overall ExperiencePoor drainage at the facility caused us major damage and losses when flooding occurred, affecting both of our units, both drive-up and inside. Staff were very helpful in the recovery/clean-up effort, but losses may or may not be covered by U-Haul. Locks were inexplicably changed by the facility even after contents were verified as intact after a second storm, with no explanation provided.
Kenneth D. | Overall ExperienceIt is beyond insane you would send me a survey after what your company did… my possessions were insured through you. You found a loop hole in the paperwork and chose not to insure our goods. I responded to your inquiry and you still took the liberty of throwing away uninsured items within 24 of your contact after waiting almost two weeks to contact me about the event. What your company did is criminal. I am not threatening action as I know you work for an entity who would rather waste money than do the right thing. So yeah… not very “content”. I hope whoever, if anyone, is reading this has a wake up call and realizes they don’t have to work for a place who treats people like this. They will screw your over just the same.
James L. | Overall ExperienceThe general manager, Michael, was extremely helpful and friendly. All the staff I encountered were pleasant, the place was neat and tidy.
ZACHARY B. | First ImpressionsAll my stuff got wet and I was double charged. The management was able to work out the charge luckily. Online was confusing and somehow my payment went through but the page kept giving me errors and forced me to put in 3 completely different phone numbers in order to go through. If I wasn’t desperate I would take all of my stuff out and request a refund.
Evan B. | Online Move InVery helpful
James A. | First ImpressionsI'm giving this a 5-star due to the fact that an issue I had was not related to this facility but to U-Haul itself. I reserved a 15X20X8 but while they did have this size unit, none were available but I was able to reserve it nonetheless. They are working to resolve this U-Haul issue.
David J. | First ImpressionsHi I actually didn't end up using the unit and called u-haul less than 24 hrs later to cancel. The help line said to go to the store and they can refund you if you hadn't used it yet. That worked out fine but I was still charged 9.95 for a lock that I never received? I'm not sure if the lock was already attached to the unit because I never went to unit itself. All I know is I have a charge for a lock that was never given to me. I would please like a refund or lock, either way is fine. Thank you and have a great day. Monica Hughes 541-647-4628
MONICA H. | Overall ExperienceThe guys working there are great. A very busy hard working crew that exceeded all expectations.
Wes S. | First ImpressionsMy locker had glass in it. Also after I canceled I got a bill. It was corrected and all is good. The people are very nice there.
Marla G. | Overall ExperienceMy storage unit was broken. Told them & still never was fixed properly. Someone could’ve just pushed in the rolling door. Finally just closed it out after a few months of this. I am a non-profit helping the community they wouldn’t even give a discount. Overall would never rent a storage here again or recommend them.
Joy C. | Overall ExperienceU-Haul's website allowed me to reserve the largest storage unit when booking, but I was told there were none available when I checked in, due to the website not screening out unavailable units. The manager was very accommodating in providing other units that could hold everything.
Kenneth D. | First ImpressionsUnit 038 needs to be sealed up. The reason I moved out is because dirt comes in under the door. It’s not sealed up. Not just a little dirt. The floor is covered. All of my stuff is completely covered in dirt.. this unit is the worst that I have ever rented anywhere.
James K. | Overall ExperienceThe staff was very friendly and determined to help me. Unfortunately the Uhaul software for processing my rental was terrible and required multiple attempts to complete the transaction that took over 30 minutes. Very unacceptable.
Rusty S. | First ImpressionsStaff was great and helpful. Just could use extra help at times. Thank you.
Jean L. | Overall ExperienceMr. Foot provided outstanding customer service! He was professional, timely , and courteous to not only myself but the other customers he was managing / assisting during my truck return and storage unit rental process . He is a definite asset to the company.
Polly G. | First ImpressionsWe were told 2 storage units were reserved for us. After driving from Montana to Bend, OR ... we were told there was only one unit available. We had to go elsewhere.
RICK K. | First ImpressionsNever have enough staff available and it's obvious some are on meth. The key pad wad broken two times I tried moving out and had to wait for over an hour to get help. Hire more people, drug test those people.
Elizabeth P. | Overall ExperienceWill, the on site staff member who helped me get set up for my move in, was fantastic! I cannot say enough great things about the level of service he provided!!
Dawn S. | First Impressionsvery helpful staff
Wendy W. | First ImpressionsI almost was not able to get the size storage unit I reserved a month ago. There were 5 different people on the list for the same size (5x10) and there was only one unit available. I just so happened to be the first to check in. Now the other 4 people will not get the unit they reserved. This system makes no sense. Why would u-haul let you reserve a storage unit and then not have any available?? The system should show when units will be available and only allow you to reserve accordingly. The same goes for the trucks and trailers.
Katie R. | First ImpressionsThey arranged a 5x10 unit for my 6x12 trailer and were not cooperative in finding a larger unit forcing me to go elsewhere and spend an extra $125. Michale is incompetent. Situation was ridiculous
DAVID L J. | First ImpressionsVery long (6-7 transactions), slow moving line of customers made getting to my reserved storage unit a 20 minute project. This was in part due several of the transactions walk-in transactions with little prep, research, or pre-registration done. The U-Haul rep, Michael, did a good job of trying to deal with this situation.
Gary S. | First ImpressionsWas easy to get storage the same day. Was the only place that was open and easy to deal with on a Sunday. No contracts so it was easy to close our account once the storage was emptied out too. The only thing I would recommend is making the website a little more user friendly for online pay. This was the only bill I have had to call and pay over phone every month because the website wouldn't do what I needed and then I didn't trust it to take my payment and apply it correctly. I use apps, phones, electronic payments and all those things all the time so I am not technology illiterate. Other than that the service was a breeze and easy to deal with
jordan t. | Overall ExperienceMicheal the manager was a gentleman and a scholar he was very professional and hospitable and very patient even when he was so busy
mohamed e. | Overall ExperienceThank you!
Laura B. | Overall ExperienceClean facility...helpful personnel.
victor t. | First ImpressionsClean, convenient and secure inside storage unit fit our needs well. Liked the monthly payment reminders and able to pay online.
JAMES B. | Overall ExperienceThis is a busy place, but the manager too time to help us drill out our lock (the key was misplaced). I greatly appreciated his courtesy.
Robert G. | Overall ExperienceI was given one unit of five by five then we went to go load my stuff there was a lock on the unit so they had to put me in a bigger unit that I didn't want so they're still charging me the extra mone
kim m. | Overall ExperienceMy code for my storage unit has not worked once in the 5 times I have tried to access it.
Wendy M. | First ImpressionsThank you!
Keith C. | Overall ExperienceThe blonde lady deserves a promotion or a raise because everytime I went there she was RUNNING the place so well! The guys need to be told to not stand around women while they’re loading things alone.
kelsey g. | Overall ExperienceVery nice people, good service, no problems
Edward S. | First ImpressionsThank you we trust U-HAUL
kim m. | Overall ExperienceThe crew in Bend was great to work with and very helpful!
james s. | First ImpressionsAll of my experiences have been wonderful-great customer service!
Mary L M. | Overall ExperienceWhen I got to bend they were so accommodating and even moved trucks and trailers out of my way so I could get to my unit to unload absolutely amazing you guys are rockstars
Michelle R. | First ImpressionsI am the worst with names but the lady that helped us was and always is so amazing! Your rates are great and hours and customer service always rock!
rachel b. | First ImpressionsExceptional!!!!!! Even during the worst weather conditions. Thank you Rusty and staff. 😃
Rick F. | Overall ExperienceAs usual very helpful store and people, defiantly my go to for transport rental and storage solutions.
Rick F. | First ImpressionsGreat job guys, thank you for allowing me to help out too.
Keith C. | First ImpressionsVery helpful and knowledgeable! Can’t thank them enough for making our move as easy as possible.
Allie S. | First ImpressionsCustomer service was top priority!!
Mary L M. | First ImpressionsThe U-Haul team was very accommodating.
Christian P. | First ImpressionsVery friendly and helpful!
sandra gay w. | Overall ExperienceEverything went so smoothly! Rusty was very helpful - and even called us when a larger storage unit became available. He also backed the truck up to the storage unit for us. Great service!
Marianne P. | ReservationAbsolutely a great staff. Thank you for pleasant, courteous, and attentive service.
SCOTT D. | Overall ExperienceGuys at both locations were nice and helpful
jordan c. | ReservationFriendly and helpful staff
Cara W. | Overall ExperienceI had nothing but trouble with this place for them to act as if I work there and am running my own credit card or making the reservations myself.
brandi l. | ReservationExcept for yearly rate changes, our experience with UHaul M &S was very satisfactory.
LARRY B. | Overall ExperienceGreat customer service!!! Very helpful every time we came in.
leah v. | Overall ExperienceNo comments.
judith M. | ReservationRusty and Mike are the best employees I have ever met. Very helpful and knowledgeable. Super fun sociable dudes.
Sydney K. | Overall ExperienceRusty and the rest of the crew were awesome
Steve N. | Overall ExperienceExcellent customer service and even better service out in the yard-Paul
Paul D. | Overall ExperiencePlease install sand paper anti slip grip tape to all your trucks. I slipped and fell and hit my head outside my storage unit 130.. if i had been seriously injured I would have grounds for a lawsuit!!
Grant D. | Overall ExperienceWill never use again!!!!!
Derick D. | Overall ExperienceNice job!
Cedric C. | Overall Experience