Location was convenient, getting in and out of there was not a problem. My only complaint would be the 20 dollar rate increase.
Nicki M | Overall ExperienceCustomer Reviews for U-Haul Storage Of Bremerton And Gorst
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hard to get through to local storage facility by phone
Karen M | First ImpressionsThe employees were kind and helpful! I do wish that the first time that I was at the facility to sign up that I was explained to how to activate my access card! I had to call for help! Also the map wasn't clear as to how to get into the facility! Maybe the people in the office haven’t been to the storage facility! It was very confusing! They did not give clear directions!
Deborah B | Overall ExperienceJust getting started
penny m | First ImpressionsI got a bill after I had moved out.
Charlene A | Overall ExperienceYou should drug test your employees at this location.
Leah M | Overall ExperienceAriel and Andy were awesome and took great care of us.
Christopher T | First Impressions24/7 access would be better. And checking bathrooms often for toilet paper.
Akilah R | Overall ExperienceI wish the on-site staff at the Gorst location were there longer. I work in Seattle, so addressing issues that might arise during my workweek involve taking time off to deal with. Other than that, the staff is incredibly helpful and friendly and the facilities are all clean and secure.
David C | Overall ExperienceEasy to use, great prices, staff was helpful and friendly and I was completely satisfied with my experience. Thank you to Andy (manager) for all your help.
Elizabeth C | Overall ExperienceThe employees at the Gorst Uhaul are amazing. They are knowledgeable, helpful and friendly. The Ubox portion needs a better communication and website system. Payments online are confusing, and the central phone system is NOT the best for setting up pick up/delivery.
Virginia M | Overall ExperienceWhat does it do for one person to trifle and the only reason is to cause distraction to gain more money? For what purpose in the future could a person, possibly find trust and value in such a person with such intent?
kate O | Overall ExperienceStaff was courteous. Monthly payments were frequently not credited, leading to past due letters. We finally drove to Bremerton each month to pay in person. A check dated 7/17/23 was finally cashed in late September, after we were told it was never received. We spoke to Andy at your office for move out instructions, which we followed and despite moving out 1 week before the due date we received a past due letter. Once again we drove to Bremerton and were asked if we had a picture of the unit emptied?? Your system is not efficient and we would not recommend the facility because of that. Thank you
Charles R | Overall ExperienceUnits very accessible and clean. Staff very professional and helpful
DEBORAH M | First ImpressionsMoved to a 24-hour facility as the access hours at U-Haul are limited.
BAILEY J | Overall ExperienceThe gentleman who checked me in ( sorry I was so exhausted I did not get his name$ he was wonderful! Helpful and cheerful made my very tired day better and easy.
KATHERINE M | First ImpressionsThe space was clean and made me feel like my belongings were safe. The staff have always been courteous and professional. I just couldn’t financially justify the storage unit anymore
Jack H | Overall ExperienceThere is never staff to help at gorst storage. Too many crazy people hanging around trying to get in when u unlock with your card. SCARY SO I MOVED OUT
amber j | Overall ExperienceManagement in Bremerton was always helpful
Steven P | Overall ExperienceEverything went flawlessly with this experience, just how I like them. Thank you.
Nicolas F | Online Move InMy code to get into the building didn’t work.
Charlene A | Online Move InI had to keep the truck extra day because of the access hours and drive to a different location to get access codes.
RICHARD P | Online Move InOur originally reserved our storage unit was not available when we checked in to pick up keys to storage unit. We had to rent 2 smaller units which resulted in a larger monthly payment than if we had received the size unit originally reserved.
Floyd W | First ImpressionsMy storage got broken into no insurance you own risk
ERNESTO S | Overall ExperienceI’ve been with you from the beginning. You’ve been good to me through these times. And I am happy with U-Haul. Have a great day.
BEN S | First ImpressionsI still got overcharged and need a refund
ANNETTE H | First ImpressionsThe manager of the facility was very helpful and friendly.
DAVID M | First ImpressionsGot locked in elevator and had to leave unit open
Faith J | First ImpressionsIt's frustrating that the access hours are limited, given the automatic / key card access. Also, there needs to be signage/directions to the "office" at the Worst facility. It took us 20 min to find it to get assistance the first time we were there. The large sliding doors were also still locked, and we had to track down someone to unlock them.
Jesse M | Overall ExperienceGreat customer service and value!
Steven P | First ImpressionsLoved the facility! The only issue was, no one available to help people who needed it. Either the call button wasn’t working or there wasn’t anyone there. When I did see someone that worked there they were always smoking.
CHERYL B | Overall ExperienceThe Guy I work with was really helpful and knowledgeable. Would definitely use again. Thanks
Joseph J | First ImpressionsEveryone was friendly and helpful! I got my unit in about 15 minutes. Thank you!
Kristin S | First ImpressionsI rented an outdoor unit so my review is solely based on my real experience. I've wasted over 5 hours of my life on hold or talking to someone who can't even help me. So here I am posting my experience on every review platform I can find So here we go with the many, many things wrong with this place. 1) there is only partial fencing around the perimeter 2) they never close the gate 3) uhaul employees told me there have been many, many storage units broken into 4) they advertise a "state of the art the security system and that each unit has its own alarm...the security system hasn't worked or been turned on for atleast 2 years 5) I don't think the cameras work either seeing as no one said anything about me being at my unit at 2am 6) its not really 24 hour access they told me 9am to 4pm after I had already signed the rental conteact but hey lots of people access their units after hours and no one seems to care, in fact, I'm pretty certain there's a hooker who services her johns in one of the units 2 rows over 7) there are absolutely no onsite employees 8) if you file a complaint for any of the above reasons the manager, Becky, will retaliate and put a uhaul lock on your fully paid for storage unit and deny you access- she has locked me out for 72 hours and counting as of now 9) Becky has managed this facility with its many break ins but she has NOT fixed the alarm for "some reason" so let me be clear...the best and most effective method of preventing the burglaries the facility is plagued with have either been broken for 2 years or Becky has chosen to turn them off. I'm going to be posting a YouTube video I took at 3am last night to show the nonexistent security present at this location. Ill post the YouTube link once its up. Steer clear from the bremerton and gorst uhaul. Oh and the place is ghetto- there's been the same couch and 3 filthy mattresses dumped in the front since I've been renting there. Corporate Uhaul should cut their losses- and liabilities-and close both the kitsap way and gorst facilities down.
AMY R | First ImpressionsI didn't use the unit because of it's inconvenient location. And the lady said we couldnt use the dumpster. B cause of this, we found other means. Thank you anyway
ROBIN R | Overall ExperienceI reserved a 5x5x10 unit. I went to pick up my key card and was informed there weren't any units of that size available. I was told that it's "normal" for the website to show that units are available when they are not. So I had a truck full of stuff and was forced to get a more expensive and bigger unit, because i needed storage. This was disappointing.
Amber M | First ImpressionsExtremely helpful with me and professional staff
Felix J | Online Move InAfter bringing a few boxes home we had some spiders in our house. Assumed they came in in the boxes.
Dan B | First ImpressionsI would have rated my experience as Excellent except for the cleanliness of the facility and the large entrance doors frequently not working. When I first moved into this facility it was brand new and kept clean but as time went on, it seemed to lack proper cleaning and maintenance. Several times when I was there, what appeared to be homeless people were in their vehicles and using the facilities. Oh, and it's difficult to get a refund if you move out mid-month of your rental.
Paddy H | Overall ExperienceMy only problem was in moving my storage out, I forgot when I got home that I hadn’t replaced my boxes back inside. When I came back the next day, everything was still there except my 3 Bissell vacuums and one German English saddle that someone had taken. That was my failure.
Barbara A | Overall ExperienceMoving in was a nightmare. The code didn't work on the check in pad, there was nobody available to help, I spent HOURS the next day holding for chat help, calling, holding, being transferred, having my call dropped, multiple attempts to contact local customer service to no avail, and ultimately being told nobody could help me via phone, I'd have to go into the store in person. Why have an online move in option if ultimately a face to face experience is required? The following afternoon, my codes worked. That night, for the second consecutive night, I took a loaded truck to empty into my unit and again my code did not work. The box said something about it being after hours, but I don't understand how there's an after hours at a 24/7 access storage facility, especially when my code worked during the day. Horrible experience, complete waste of time.
Whitney T | Online Move InI arrived to pick up a reserved trailer at the office that runs the facility and they didn't check me in for my reserved storage unit at the same time. As a result, I had to make an additional round-trip with the trailer to gain access to the storage facility. Parking / Trailer access at the storage facility was also less-than optimal especially since they had most of the parking / access area blocked with moving pods. Finally, half of the lights in the hallway where are unit is were out and so it was very dark in the unit and hard to see since the units did not have their own lights.
JAMES D | First ImpressionsI had to make an extra trip into Bremerton so I could rent a small closet storage unit in Gorst, which was very frustrating and inconvenient.
Donald M | First ImpressionsMy main wish is that I could rent a storage on the main floor. It’s hard for me to move so much up 3 floors in the elevator. I also needed a 10x 10 more than a 5 x 10. I still have furniture to store someplace!
Barbara A | First ImpressionsI understand the reasoning, but when trying to pack, move etc it would have been nice to be open a little later.
Karen O | Overall ExperienceVery helpful and kind staff ❤️
Laura D | Overall ExperienceI have nothing nice to say about having a storage unit with U-Haul
Rebecca R | Overall ExperienceI was surprised by how quick and easy the online move in was. And the monthly price was significantly lower than a lot of the other local options.
Rachel L | Online Move InI had several issues with this facility: 1. There were multiple times when I could not get into the facility due to my card or PIN not working - no staff on hand to assist so I had to drive to Bremerton. 2. They changed the access from "24 hours" down to match the business hours of the main office in Bremerton without notifying me. 3. They eliminated the use of PINs and required everyone to switch to cards without notifying me. I showed up with a group of people to help me move some stuff but I could not get in - once again no staff on hand to assist. Right now I would not recommend this facility to anyone. If there was a staff member on hand during business hours it would fix all the problems I had.
MICAH C | Overall ExperienceI’m getting charged for a unit I cleaned out on June 2 2021, communication is horrible. Staff is not helpful.
Kimberly A | Overall Experiencecouldn't find someone to facilitate my check out, and it was left on 'pending' online for a week. access hours were changed from 24 hour to only business hours while i was out of state, because units were being broken in to frequently. the few times i saw the staff, they were polite and helpful. overall: Uhual- i recommend. this facility's staff- wonderful people, doing their best. this facility- do not recommend.
DANIEL F | Overall ExperienceHours to get in and out should be 24hours seeing it is a locked inside facility
Julie R | First ImpressionsAs long as payment is on autopay, everything is smooth and well! The late fee is a tad outrageous but autopay eliminates that! Very clean facility, no spiders, secure building. Will recommend to others! Move-out was super easy.
Jenna B | Overall ExperienceGreat place
TODD F | Overall ExperienceAfter figuring out the confusion of the office not being located on sight, my experience was overall positive. The access hours available need to be clearer, though, because I went during the hours posted on the website and was denied because it was "after hours"
Kristen R | Overall ExperienceWill mention at your storage location..
TONY P | First ImpressionsWebsite does not say the office part is offsite.
PATTY F | First ImpressionsFirst, due to security issues with people that loitered around the facility and seemed to be in their vehicles taking drugs or really high on drugs around the unit I felt the facility wasn't secure or safe to access 24/7. The people I'm speaking of often would wait by the doors in their vehicles in order to get into the facility to access units or bathrooms or just linger for a long time in their cars. This facility needs to have 24/7 security walking around and tighter access to the units similar to Public Storage does. Second, I had problems on a number of occasions getting into the building (when I accessed it properly and my bill was up to date). Third, when my bill was due the people that worked at the Bremerton office were super hyper about me paying my bill and then very callous and rude when my bill was overdue about making a payment. My bill was behind so I didn't understand the logic or psychology of pretending it was going to be put into a LIEN and acting aggressive on the phone messages that I received. As my grandma would say, "Attract with honey not vinegar." A long haired guy that worked at the Bremerton office on Callow Ave seems to also have a callous attitude in general and when I arrived to pay my bill he was rude about it being behind in front of a line of customers. When I used the phone to call customer service about the loitering issue (when I couldn't get in) they were very helpful and concerned about the issue, but otherwise more positive personalities need to be put in place in the Bremerton location. I've been in customer service for over 15 years and would never treat a customer who had a couple set backs in such a manner! It's almost like they expected bad things from me.. Thank you for your time, Christine Zmijewski Unit 2211
Christine Z | Overall ExperienceMy family moved my belongings and forgot to swipe the exit card on their way out. Will this cause a problem? They were all from out of town and I didn’t have my paperwork with them when they finished the last load Sunday
carline M | First ImpressionsI rented a storage unit due to the 24/7 access sign outside. I went to access the unit for the first time and typed in my access code to get a message saying I was not checked in. I could not gain access. I called the 1-800 # and was told it was after my access hours. Wait what? What about the 24/7 advertisement? Oh that is only for people who have that added option well I wasn't given a choice to add that option I figured everyone got that option considering it's thee main selling point on their advertisement. I was told I needed to wait til morning regular hours and the office could help me access my unit, this didn't help me I was supposed to be on a plane in the morning and this was the reason I rented here so I could make my plane. It's now been 2 days and I have still not been able to get into my unit and to top it off THERE IS NO OFFICE ON SITE AT THIS LOCATION
Barbi O | Online Move InAt the Gorst location, the sliding door was a major issue; sometimes it wouldn’t open, other times staff locked it because it jammed. The door next to it is not sufficient for moving in and out in, especially with multiple groups coming in and out at one entrance. It made staying at this facility horrendous; even older couples were trying to push a heavy cart through that little door on a hot day. Staff there were less than responsive about leaving it open for customers; we had to beg them to leave the sliding door open sometimes because things wouldn’t fit well through the little door. Its not customers’ fault that a door doesn’t work properly; that’s on Uhaul to fix it, replace it, or amend the situation for a customer-friendly experience. It’s been rather a mess, so no, we will not recommend this site to a friend. At Bremerton and the Uhaul Call Center, staff were more helpful. Finally, we saw staff at Gorst smoking while using the forklift; doesn’t look very professional. Cost is reasonable for climate-controller indoor unit; outdoor unit a little too expensive for lack of vermin control. Overall, we score the facility at Gorst a two. Staff at Bremerton do better with customer service.
Virginia J | Overall ExperienceEveryone working for U-haul that I talked to including the gentleman at the actual storage facility was very courteous, professional and helpful. I would highly recommend this facility to anyone looking for a place to safely store their belongings. Thank you very much!
roger b | First ImpressionsAfter doing the online moving in and showing up I found out I had to go to another location for another checkin. Also found out even knownit says 24hr access that is not the case.
William R | Online Move InThe Gorst storage unit was everything I wanted and expected - very clean, very secure and very accessible.
Joseph S | Overall ExperienceGreat staff very friendly.
ROSALIE G | First ImpressionsI was not informed during the rental process that I had to get my access key card at a different location then where the storage unit was. All the items in the truck were not tied down so it made it difficult for traveling back and forth. I called the number several times and was unable to reach anyone. Thankfully another renter was outside to inform me about getting the key card elsewhere. The access code I was given on the email did not work.
Amber M | Online Move InThe four stars instead of five is only because their prices are a bit much, but only a bit.
Erin B | Online Move InThe day I moved out of the storage unit the large sliding door was locked. I asked the employee to please unlock so I could move my large furniture pieces out of the facility. I was told no that the door was broken. Unfortunately this made it extremely hard to get the pieces out. There were several customers that were moving larger pieces of furniture in that had an extremely difficult time because of this. I feel that if the door was really broken that should be a extremely high priority to get fixed especially for the high monthly rent that is being charged. I was told several different stories on why the door was broken.
lindsey R | Overall ExperienceMold and vermin got into our unit. The maintenance man told us he hadn’t been doing pest control and no one really helped other than give us a free month. Disgusting. The insurance company is a joke and now we get to battle it out with them to get our ruined items replaced.
Kevin C | Overall ExperienceNo one was there to ask questions about insurance. I understood there would be personnel there to ask about insurance. Hard to get through on phone.
Jean R | Online Move InEverything was great!
Debra H | Online Move InJust started so not a super in depth review
Randel T | Online Move InI rented my storage unit July 8. July 11 the nice people who helped me move came from Seattle to pack and load at the storage unit. Upon arrival around 6:15pm the access code given in the confirmation email did not work, it said “denied”. I call customer uhaul from my phone and was directed to customer service, wait time 57 minutes. From my friends phone I call uhaul but this time was directed to Bremerton uhaul. A lady answered and after a short exchanges of explaining my situation she transferred me to get a “temporary pin” ; I was on hold for over an hour. While waiting on hold a gentleman game to access the building using a key card but was denied as well. After an hour of being on hold, now around 7:20pm, the person I was with needed to head home. (Now my things are currently in an open truck bed in Seattle.) I attempted to call customer service in the morning prior to work, now July 12, 47 minutes. After getting off work I called the Bremerton location. A gentleman answered who told me “we don’t give out access codes, it’s key cards” (the confirmation email gave me a code), how I “probably showed up after 7 when they were closed” after I told him I showed up at 6:15pm. Then he told me “we close at 5pm on Sunday” but the confirmation emails states “storage access Mon-Sun 5am-10pm”. Then end of the conversation was him telling me I had to drive to the office to pick up a access card. After hanging up I decided I wanted to cancel my reservation so i called customer service, 57 minutes on hold, somebody answered and told me that they could cancel reservation, I had to call Bremerton back. After telling me they would give me the managers phone number they put me on hold and transferred me to another lady, (BMI was never given the managers number), she told me she would cancel it by calling tbe Bremerton location on my behalf but told me there was no was to confirmation this conversation had occurred. I asked how I would get a confirmation and reimbursement of the cancellation an she told me that they would email or text something tight away. She then asked if I would like a confirmation call, which I confirmed, and then I never received a phone call. I still can’t access the unit. I still haven’t gotten a confirmation of my cancellation AND reimbursement. All while having to deal with moving in 2 days. Thanks, no thank you uhaul storage! (I will say I have always had good experiences with uhaul rentals though so I quite surprised at this terrible experience.)
Caryn R | Online Move InConvenient, modern, clean, and safe. Be careful to vacate your storage unit on or before your payment due date. U-haul does not refund for partial months. I paid ahead to August 15 and vacated my unit on June 22. I received a refund for July but no refund for June, I was 7 days past my May payment date. I don't blame U-Haul for the June payment loss, but I will be more careful in the future.
Eugen W | Overall ExperienceFrom phone call to reserving & on to moving was very quick, informative & helpful. Everyone was eager to help in any way...... 👍🏽👍🏽👍🏽👍🏽👍🏽
Robin K | First ImpressionsThe young man who assisted me was very helpful, excellent customer service.
kim n | First ImpressionsThe only thing I'd say to improve is having a kiosk there for security reasons. I went in and out a couple times and noticed some people went into the building right after me.
Christine Z | First Impressionsthings were fine with the move in experiance. But I set off the alarm to the building when accessing after hours despite following the check in procedures.
Albert P | Online Move InI rented the unit online 2 days ago and i still cannot get into the unit nor can i seem to reach anyone to help me !!!!! aaaarrrrgggggggg!!!!!!!
james g | Online Move InPut in 30 dollars for gas to meet the requirement of what the tank was on when we got it, but was charged 63 dollars for gas and service fee. That is robbery.
Nataly L | First ImpressionsThe employees did their best and would go out of their way to help me with a computer system that frequently lost my information, locked me out on accident, failed to notify me of access changes, screwed up my billing, and generally made life a lot more difficult than it needed to be. From my understanding, UHAUL does not invest in tech support which is the root of the problem. A facility with computerized alarms, accounts and access cannot function if it is not programmed right. I called to cancel my account for instance, and when I showed up a few days later to get my lock (as instructed by an employee), my card didn’t work. Not only that, because my card didn’t work (although it SAID it worked), when I got into the building and took the lock off my unit, the alarm went off. This doesn’t even account for the problems when I first used UBOX and the scheduling system rescheduled my pickup without telling me, so I had to postpone my entire move. Every employee I have talked to has been polite but seemingly exhausted by this system that fails them.
Robin K | Overall ExperienceI waited quite a few minutes to be waited on. Had been sent out of the store to call a 1-800 number who was a horrible experience Three phone calls later. Back to the store. Back and forth for 3 hours. Not being able to rent in store makes no sense. I would never rent here again. I also called for a question and never got a call back. This place needs more help.
Tricia H | First ImpressionsExcelente servicio
WIFREDO F | First ImpressionsMore contact with staff would be most helpful.
George B | Online Move InThey were very understanding about the situation that was his jjjn huh yy6
Shannon P | Overall ExperienceNo communication between staff at all three places, time and money wasted driving from Port Orchard to Gorst then to Bremerton main office and then back to each place; just to get a security card. Poor signage and not enough detailed information for the consumer concerning this matter.
Kimberly A | First ImpressionsThank you.
DAVID T | Overall ExperiencePhone customer service was awful
Florence M | Overall ExperienceWas told when getting storage that it was open until 10pm. Day of moving in was half way done unloading truck to be told you closed at 7pm which only gave me 7 minutes. I took this storage which was out of the way just because of the hours I was told. We had to stop half way done to leave and come back the next day. Which was all the way back in Tacoma. Staff was really rude about it too. So it cost me twice as much to leave my stuff there. Than came on a Sunday and got locked in hen trying to bring some of my stuff down. Really upset with the whole experience.
Artina R | Overall ExperienceI wasn't informed I needed a card to enter 24 hrs. I wasn't able to get into my storage during work hours and couldn't get any one to help me. I am now having to take a day off work because my truck and trailer are loaded. I'm very displeased and if I wasn't in need of a place to store my things I would not be doing business with you.
Stephen L | Online Move InIt was great till I moved to sequim but I needed my storage closer than a hour away thank you for keeping it safe!
Kelly S | Overall ExperienceThe staff was friendly and helpful. However, I had to come back and forth between Bremerton location and Gorst multiple times. I was instructed to get my access card at Bremerton for my unit in Gorst. Once there, at 5:30pm, my access card would not work. After trying to call local numbers and reach the manager, we waited on the phone for customer service for over 20 min. Customer Service tried to reach the GM but did not get a response. I drove back to Bremerton to get the card fixed. He apologized and we got that working. I went back to Gorst to try the card. It worked and I found my unit. I was told it would be unlocked and there would be a lock inside. The unit was locked with a padlock. I went back to Bremerton to ask about the lock. The lady there apologized and messaged the gentleman who had help me prior. He was on his way to Gorst to lock it up for the night and she said he would get the lock off. We'll be going back today to unload the Uhaul trailer into the unit. Hopefully we can get in ok. The whole thing was very frustrating and I had to go back and forth all before 7pm. The location is advertised online as having later access hours. I suggest those access hours be updated if they aren't true.
ROBIN H | First ImpressionsI was never told you need an access card. Never told you had to go to a different Uhaul to get that. Ive had 2 access cards that didnt work. Its been 3 days and I still can't get into my unit. Very frustrating.
Angela J | Online Move InStaff have no personality and are very unfriendly. Access hours suck. You should be allowed in anytime to get to your own personal belongings. Every time we go in to the storage facility, the alarms would constantly sound. What a terrible experience overall with Uhaul storage.
Shane W | Overall ExperienceI'd love to have 24 hr access to my unit
Amber S | Online Move InThe code provided online for the move in online did not work (useless system unless you get the key card)and the large slider door does not work so it is difficult if not impossible to get large items into the facility through the normal door. Regarding the large slider, when we went to the main office they did say they were having issues but did not say they were doing anything about it.
Derek D | Online Move InA 24 hour storage that is shut down when there's not attendant, due to vagrants and undesirables breaking in. An attendant that is unable to do anything. An access system that continually fails, a lack of any care from workers, oh that's how it is. Run for the hills. Avoid these jackanapes with all your gusto.
Jas N | Overall ExperienceThe staff at the storage facility was lazy and rude. They would rather be on there phones then keeping up on the place. The restrooms were constantly out of toilet paper and dirty. When I asked a worker the didn’t seem to care also the alarms seem to be going off for no reason and when asked they said that it happens
Andrew O | Overall ExperienceThe on-line did not let you know you had to still go to the Bremerton location to get an access card. Thought on-line would take less time to get setup, but having to go to a location further away was not convenient and cost me as I had unloaded a trailer just to pack it backup after finding out I could not access using on-line code. Make it clear you can't use Gorst location with out going to Bremerton location first on the web. The lady working at Gorst was a great help to understand how to get setup. Last part is to remove the parking lot pipes close to building to allow easier unloading and not have to lift cart over them or have to roll to the far end to go around. Nice looking just make it user friendly.
Robert M | Online Move InThere was alway confusion with our account, the service was rude and unhelpful. If I had been able to transfer to a different storage facility I would have.
brianna p | Overall ExperienceI had to go to one location sign up and was told it would be 30 mins before I could get into my storage unit , that there would be a lock in the unit. When i arrived 60 mins there was no lock and I had to search the facility for someone to help me. Its a very inconvenient process.
dana l | First ImpressionsThe chick that works in the west Bremerton location on kitsap way is rude and nasty
jacob b | First Impressionsthe only problem we encountered was the sliding glass door- wasn't operating many times!!! And when the hallways were being cleaned no signs were posted as to a slick floor!
kathrine b | Overall ExperienceIt took five trips to get established. Storage facility doesn't have an office. There is a lot of red tape.
john r | First ImpressionsAccess through the card reader was difficult, access hours changed and I was not notified, very clean facility.
Samuel H | Overall ExperienceIt begin with you not having the truck rented available locally (Elensburg, WA.)then it continued with the size unit reserved not available at the Bremerton location rent rate was adjusted for 2 10x10 units which was accommodating. When we released one of the untis the mgr. at the Bremerton store never acknowledged my request for our price to be reduced 50% instead of the current rate ALTHOUGH their employee told me no problem after making notes in their computer on our account. invoicing came out at the higher current rate for a 10x10 which was equal to what I was paying for 2 10 X 10 units. DUh! Why release one unit to them and not just keep it for weekend parties. Terrible, terrible customer service and responsiveness by the Bremerton manager.. .
akilah r | Overall ExperienceI drove 29 miles to the office from my home four times before I could access the storage. Card didn’t work, lock on storage space, I had to re-register at office in Bremerton, bc clerk was unaware of Uhaul offers that you can rent and move in immediately, which turned out to be false advertising. Company unapologetic about my waste of time and gas. I rented on the 25 of December couldn’t get into space until the 31. Once in, I liked the space, building clean, no bums but closet doors have a flimsy locking slider, so we must trust that the surveillance is good. I moved from Glacier bc it was damp and unsecured.I found this building in Gorst much better and dry and clean and no animal cruelty. I expect the building to respond IMMEDIATELY to a call when animals are trapped or left inside lockers, and I appreciate that there are no hideous and cruel mouse traps, which are environmentally hazardous and will report Uhaul if you ever use them. I haven’t yet moved in but are in the process of doing so, as I was leaving another customer’s card didn’t work. I can’t speak, so Ibhad to drive to the office, but he called. Nice building so far. Your questions are too black and white in this survey, I answer no to question#6 bc there’s no in between, I would recommend the building but warn them of the false advertising offers.
Daniel C | First ImpressionsThank you Uhaul for the free months rent after a devastating wildfire torn through our town. People were donating items but we had no where to put them. I am happy to say that we have another home and are starting to rebuild our lives.
Karena W | Overall ExperienceKirsten Mckendall was very professional and awesome to work with. Will be recommending all my people to this location.
Christopher G | Overall ExperienceWorst experience ever. Handle/latch got broken on my storage unit. I have no idea how. Was called in. Although they couldn’t fix it that day. Was told they would call me. Never did. Then the entire fell off. Manager said wasn’t his job. Had mice in unit. Long story short, would not recommend.
diana V | Overall ExperienceWell I wanted the outdoor room but could not get pay for it online so I had to saddle for a smaller one inside cause I can't make it across town to pay for it. So I am a little disappointed cause now I have to get rid of some of my things
Jamie R | Online Move InThe facility was always clean and any employee I came into contact with was very helpful and respectful. The only thing I ever had an issue with was the main entrance. I drive a car and the angle of the entrance ensures I always scrape the bottom of my vehicle when leaving. (The fault of the planning and construction)
montana t | Overall ExperienceI paid for a storage unit 2 days ago and haven't been able to put my belongings in it because it is locked. I called customer service 3 times to have someone come unlock it. And it was still locked tonight. All 3 times I had a truck load of belongings I was going to store. I've burned up $20 in gas and at least a couple hours of my time. There is obviously a lack of communications between employee's and the management. Which has left me, the customer, very dissatisfied.
Tonie A | First ImpressionsThis place and its employee suck..AND ALL should be replaced at the Bremerton Washington branch....And to allow a assistant manager to yell cuzz and scream at customers ...when they are on the gorst property
ryan w | Overall ExperienceAlways so clean! That alarm is annoying that goes off, but not a deal breaker. Thanks for keeping my stuff safe :)
Jenifer S | Online Move InYour management people do not know how to manage nor do they have accounting or bookkeeping experience. They think if problems are ignored, they will go away. Horrible communication.
Roger G | First ImpressionsI keep getting a denial of access to my unit and i have to go in almost every time for them to give me a new scan card which ends up not working at all.
Alice K | Online Move InIf you do not go down during business hours it is very difficult to understand how to access your unit. Additionally if you EVER need to call and speak to someone your call is rolled over to someone in another state that literally cannot help you and has to chat with someone online to assist you. Very frustrating!!
Jennifer S | Online Move InThe office and storage units are in two separate towns which is very inconvenient. There is no helpful employee at the storage unit facility to answer questions. Through multiple truck long distance rentals, I earned 2 months of free rent. The management would not allow me to use them consecutively on my unit. I would have to move a house full of stuff to a different unit to get the second month. The staff showed no urgency when the electricity went out for multiple days and there was NO access to the storage units. The facility was generally clean and centrally located in the area.
Allan O | Overall ExperienceJust not really clear how to check in and ou The facility is very clean looking however smells like cigarettes Very convenient as all online
Elizabeth D | Online Move InJenna gave, girlfriend and I GREAT customer service.. very knowledgeable in answering our questions .. definitely would recommend to friend.. for the customer service.. and clean storage facility
Glenn Y | First ImpressionsThere is no office at this facility. When you try to call it goes to the call center. Having to swipe a card every trip in and out of the building is ridiculous when you’re loading and unloading a truck. You can’t ever find any employees so who knows if they’re friendly. I had to go to another location to check out. They employee at that location was friendly but couldn’t tell me what the checkout process was.
CURTIS G | Overall ExperienceCould not get an answer on where to pick up my card. Got to my unit which should have been a roll up door it was not it was a single access door now my stuff is sitting on a trailer till I can get a new storage unit...
Stuart P | First ImpressionsPlease make it more obvious to people that the lock will be in the room. I wasted time going to a uhaul to pick up the lock because I didn’t know it would be in the room.
Toni S | Online Move InMike is great to work with
Richard C | Overall ExperienceNone
Patricia M | First ImpressionsThere is no office in Gorst and nobody told us this. We picked up a van in Bremerton, travelled from East Bremerton to Gorst with a FULL van expecting to sign a contract and procure my unit in Gorst, only to get there and realize there is no office. We had to drive BACK to Bremerton in FULL VAN, with my daughter and her FULL car following because we needed her school ID. Alot of extra gas and miles put on the vehicle when I could have gotten it all taken care of when I picked the van up that morning. I had a full conversation with the guy working and he even acknowledged that i was renting a unit in Gorst that same day.
LORI G | Overall ExperienceWe bought the save mover's insurance, and the seal of the truck leaked all over our mattress. When we tried to file a claim for damaged property, we were denied immediately, because U-haul doesn't claim to have water proof trucks but "water resistant." This is extremely disappointing in a wet climate, where our mattress is most likely damaged. Yet, we were careful not to damage the truck with the purchased extra insurance. U-haul should ensure trucks don't have damaged seals before re-renting the trucks.
Eric D | First ImpressionsGreat building with great online service. The only hiccup was that someone has to come remove the lock so you can access your unit. It wasn’t a big deal I just wasn’t expecting it as it wasn’t boldly stated in online forms. Honestly I have had much harder times a lot of places. Uhaul is awesome.
Nicholas H | Online Move InAs a first time customer to storage, these particular locations Gorst and Bremerton staff were very friendly and helpful. Excellent experience overall. Calvin did a great job!
TODD F | Overall ExperienceI was very hacked off with the fact that I talked with multiple people deciding storage location, availability, price which would best suit our needs, we live in E Bremerton, but college is over the bridge. I reserved the Gorst location via telephone and called back to confirmed via telephone. I even called that morning for directions. NOBODY, in the 3 different that I spoke with, told us that we had to fill out and sign paperwork on Kitsap Way. We're had driven right past there, drove around looking for an office at Gorst, waited to get ahold of someone on the phone, just to find it we had to turn both cars around (as both cars were full and we had to both be present to sign paperwork and could not share a vehicle) and BACKTRACK on an already busy and hectic day.
LORI G | First ImpressionsStaff is a joke. Customer service is only accessible through the call center. I hated my experience so much that instead of getting a bigger unit with uhaul I took everything out and went else where and couldn't even bring myself to use a truck from uhaul. I will never ever use uhaul in Bremerton again. Your staff members really have some growing up to do and some manners to learn.
Elizabeth A | Overall ExperienceWe moved out in Oct and still received demands for rent every month. We made dozens of calls and visited office in person twice to rectify this with no resolution. This went on for months.
Elbert S | Overall ExperienceNOT SECURE! My unit was robbed because of poor design. They crawled between the spaces at the top of the unit's and stole what would fit through no changes to improve on fault. That's why I left
BRYAN H | Overall ExperienceGood facilities
ROBERT W | Overall ExperienceStaff was incredibly friendly and helpful! They answered any questions I had and were always available. Facility was very secure, to the point I even locked myself out once! They helped fix that too!
Koby H | Overall ExperienceFor someone who works out of the region, the hours are not convenient. Limits me to doing things only on the weekends, which reduces opportunities for my weekend functions. Other than that, they are g
Kyle B | Overall ExperienceNice property and I really liked the entire system of purchasing the units.
Samantha H | First ImpressionsVery clean and organized. Everything looks brand new. Very secure access.
Jose V | Overall ExperienceThe storage facility is very nice. The only problem I had was the check-in instructions were not very clear, so I didn’t know where to put my code to disarm my unit and unlock the door.
Brianna H | First ImpressionsEase of access to rental unit.
Katrina A | Overall Experiencefriendly,fast,efictiont
Ron O | First ImpressionsThey never had me sign any agreements, when i would call the office for questions on multiple occasions i would never get answer and be sent to the reservations hotline and they couldnt help me.
Melinda R | Overall ExperienceThe storage facility is very nice. The problem is the staff. The Uhaul site in Bremerton is understaffed and half of the people their are rude and lazy. The other half are struggling to keep up.
Mathew M | Overall ExperienceI checked in, did some errands then went to the storage unit, still wasn't unlocked. Couldn't use it until today.
David s | First ImpressionsI love you gorst/Bremerton uhaul. I will use your services again . Greatest crew and most together as a team. Teamwork at your job is the best team! Thank you !!
Sheila G | Overall ExperienceAll great agents
Stephanie S | First Impressionsa lot of problem
kayla m | First ImpressionsThey were very helpful and friendly. We appreciated their service!
Christian G | First ImpressionsEasy transaction. A plus
Darin D | First ImpressionsStaff are rude and untrained. There are no staff on site in Gorst, so you have to drive in the horrible traffic to their store in Bremerton if you need anything. Unresponsive by phone & email.
Lori C | Overall ExperienceIt was impossible to ever reach anyone at this location. If I had any questions over the 3 years I used the storage unit I had to call an 800 number.
mike w | Overall ExperienceGreat overall moving and storage experience
steven d | Overall ExperienceThe new alarm system went off in the whole facllity each time the door roiled up on my storage unit. Annoying to me and probably surrounding area.As a result only allowed access during business hours.
BEVERLY B | Overall ExperienceWhat I experienced with Bremerton-Gorst U-Haul storage was a complete FIASCO. Complete and total INCOMPETENCE and mismanagement. I have contacted the manager with a much longer complaint.
Michael P | Overall ExperienceWe were not informed when we made the reservation that the office is offsite for this location. This was a huge inconvenience considering our party had a three vehicle caravan (plus two tow vehicles).
Jashua K | ReservationWhen I called on Friday I spoke to a friendly, professional, well-informed female employee. She made the reservation process a breeze. Best customer service I've experienced in a long time! Thanks.
Lori C | ReservationVery nice staff, location was easy to find. Checking the truck back in was quick and the gentleman that was helping us had taken the electric brake control off for us as well. Great experience 👍🏼😁
Carrie D | ReservationWill not use Uhaul anymore
john c | Overall ExperienceNo office to speak of. When you call the number to try to get any information you have to hold for 30-45 minutes (min) and then usually end up with someone who has no idea about your question.
Sunshine B | Overall ExperienceNo comment
Christopher A | Overall Experience