Customer Reviews for U-Haul Storage of Cedar Falls
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

3.0

Snow blows destroy the storage foundation according to staff. I eventually just bought a big storage for at home cause stuff had water and pest damage due to huge crack in floor and an entire corner of floor missing

Rating:

5.0

Website was not seamless and I had to start over a couple of times to get through.

Rating:

2.0

The reason for the low score is that someone removed some sheet metal screws and I can get into the neighbors licker

Rating:

5.0

Very friendly staff

Rating:

4.0

Overall great place - a few administration issues but UHaul addressed quickly Thanks

Rating:

5.0

Did not get the storage unit it was to small but it was clean and well lit

Rating:

2.0

The unit that I had reserved was taken. They gave me another with no lock. Had to go to a service center and get a lock Three days later they said they cut the lock off And the. Realized it was mine. I hope My stuff is still there when I retuen

Rating:

5.0

Easy check-in/check-out process. Clean and safe grounds.

Rating:

3.0

Thank you for your services

Rating:

5.0

Thank you!😃

Rating:

5.0

Knowledgeable staff, fast and convenient sign up

Rating:

5.0

I was very satisfied.

Rating:

1.0

The space was dirty and smelly. Water leaked in from the unit next door and got the only item I'd placed there, a rug, wet. When I went to cancel my contract, I was treated with respect but expected a refund in any amount to make up for the bad experience since I'd been there only twice, and 10 days or so in total.

Rating:

5.0

Staff was very helpful.

Rating:

4.0

Is it customary to need two contacts with their home addresses for storage. And is it policy to call, on the spot, the contact I gave for the Uhaul cargo van? I rented a Uhaul in May of this year and I don't believe I needed to give a contact at all and if I did I know that there was no call to the contact that moment or any moment since them. I was disturbed by the behavior, thought it invasive and unnecessary. If this isn't standard I want to know because I'm very concerned about what might be done with thar information, addresses and phone numbers of a friend and a family member. But it was the phone call that truly disturbed me. The other employee who checked in my van was extremely nice and helpful, made me feel respected and at ease. The person who checked me in was nice enough but aggressive with his questions for sensitive information and, like I said, the phone call to my brother (very early in the morning for him because he lives in an EST time zone). I gave high ratings above out of respect for the worker who checked in the van and also helped with a snag I had related to getting into storage. I hope this helps you understand my experience.

Rating:

2.0

There's a 40$ fee if you din't turn in your key card according to ending service through the website. You are required to leave the card in the storage unit. But, you can't get out of the storage property without using your keycard to get out. Had to make a separate trip from 2 hours away because of this

Rating:

5.0

The only complaint I would have is the guys are over busy and you can be waiting a while sometimes to be served. Maybe a few more computers and employees would help. Otherwise excellent service and they are so friendly.

Rating:

5.0

Always got called by my first name when entering the store.

Rating:

4.0

Excellent except the truck breaking down

Rating:

1.0

I moved out over a year ago i have called and spoke to you people. I moved out right after aundreaya left!

Rating:

2.0

I have been trying to get ahold of someone about this but cannot reach anyone! I need to be contacted asap

Rating:

2.0

This was the worse experience I ever had with this company. You have the most unfriendly rude staff. Everything I tried to get I to my storage unit I was iced out of the building. When I tried to talk to the staff about it I was hung up on. Spoken to very rudely. Cused at and just plain disrespected. I will never use this company again and never recommend it to anyone. I'm even trying to get my friends to move out .never have I ever been treated with such disrespect and I wish I ever came to your company. I spent so much money there only to be treated with the most disrespect possible. I'm seriously thinking about taking my compliant to the BBB. YOU SAY CONTACT UHAUL TO RESOLVE DISPUTES U TRYED AND GOT HUNG UP ON . DARE YOU TO PUBLISH THIS ONE

Rating:

5.0

Love the security of the University Ave units. The store hours are great are very accessible, and the employees have always been very kind. Suggestion: provide a lock-cutting or lock-smithing service. I think using the customer’s ID to prove that they in fact are the renter is a viable option in order to still be secure, but provide a convenient and necessary service. Being a renter here, I learned that the locks literally freeze, and because of this, renters may not be able to access their unit. Also, the keys provided with the locks sold are quite weak, and are prone to snapping in the lock, especially if the lock is frozen.

Rating:

5.0

Rent was a little high.

Rating:

5.0

Was very knowledgeable about what was available.

Rating:

1.0

I paid for a unit I couldn't get in after 2 hours on phone still nothing still nevergot a call from GM

Rating:

1.0

I rented a storage unit online. Filled my truck, drove to the storage unit and there was a lock on it. Called U-Haul and was told they double rented it and there was nothing but a 5x10 left. Would not work for me so I had to cancel the order. Wasted a long time on this...the young man who helped me was nice and they tried but I literally have the worst luck trying to make U-Haul work for me

Rating:

3.0

Had some issues getting auto pay set up and it was difficult getting in contact with anyone. Also issues with cancelling unit. I called to confirm my request was received. It was, but nobody fulfilled my request until I called to make sure it was.

Rating:

3.0

Interior storage units not well marked from outside when driving around to find. Was given access code & storage locker # but was not marked on outside of door. Was told there would be a lock inside, not true. Had to go get own lock.

Rating:

2.0

My storage unit leaked water the manager wouldn't not speak to me or inspect my unit. When I went to check out of my unit I found he had made his own rules for check out that are not listed online or printed anywhere but required by him before they will cancel your unit.

Rating:

5.0

The main office staff ( Eric J.) has been extremely helpful, patient, efficient and friendly, thank you! In general, it would be great for the company to: 1. Have office hours at the facility itself 2. Inform customers before first visit to the unit that there is a temporary lock ( I needed scissors to cut it, and did not have it with me) 3. List a helpful phone number at the facility (gate, maybe)

Rating:

4.0

Overall a good experience except the lock bar was improperly installed so door did not totally close shut down to ground ..i had called at least 2 times to have it fixed when we first rented it and also contacted u haul by email about the problem and it was never fixed the whole time I rented it. Should have received some sort of refund as I moved out over a half month before rent was due again

Rating:

5.0

Had a clean, convenient, large unit for us. Drive up access.

Rating:

4.0

Only complaint was no pro-ration on my last month. My son moved out 5/25 and i was billed 5/20 - so, basically the unit was empty for 3+ weeks but overall it worked out given the circumstances we had to deal with. Thanks.

Rating:

5.0

The UHaul Storage on University in Cedar Falls is convenient to the UNI campus. It is well maintained; our unit was very clean. The facility is secure with access needing a key card. My only suggestion is that signage on University makes it harder to find the entrance.

Rating:

3.0

At check out they said I needed a picture of the unit. Nobody said that any time earlier. On phone they said they would do a walk through. So it cost me an extra trip back to get a picture. Kind of stupid.. Last min.. Crap..

Rating:

5.0

N/A

Rating:

5.0

Good

Rating:

2.0

The storage unit was great. It was very helpful. The part of my experience I did not enjoy was the customer service. There was none.

Rating:

5.0

Your store goes the extra mile to make things work during a stressful time. You understand how important good customer service is, and practice it. No attitudes here. You can tell this is a well run!

Rating:

5.0

Everyone was very professional, helpful, and friendly. I just relocated this area and they made me feel very welcomed.

Rating:

5.0

Everything was fabulous.

Rating:

1.0

My unit was never accessible because the system was never online. We made several trips trying to get help to get our belongings, wasting gas, time and money. My belonging were soaked and wet.

Rating:

5.0

Everything was great

Rating:

2.0

Was not able to rent a second unit online.

Rating:

5.0

The woman who helped me was gracious, welcoming, and helpful, and I felt happy to have chosen UHaul for a storage area.

Rating:

4.0

Everything went as smooth as possible. Staff was very good at explaining everything to me

Rating:

2.0

All my beds were molded and there was mouse poop in an on all my things

Rating:

4.0

Very nice. Liked having a place to put my things til I found a place to rent. First month free was very nice. Units were very clean n I'm a secure place.

Rating:

2.0

It took 3 times to get the contract to go through and the workers decided they could tell my 3 year what he can and can’t do. Wasn’t a fan

Rating:

4.0

Very happy with the service

Rating:

5.0

Everyone was helpful and I will be returning soon. Thank you.

Rating:

5.0

I needed a spot to keep a few items secure for a couple weeks. The free month storage offer after renting a U-Haul truck was just what I needed. The whole experience was very helpful & positive.

Rating:

2.0

Their urgency when it comes to helping customers does not exist. I waited two days for them to cut off a lock that they put on my unit despite the fact that there was not any reason to.

Rating:

2.0

When I wanted to move out, the customer service person was very rude telling me I needed photos and the lock to prove I had moved out. Nothing was in the contact I had signed! Better communication!

Rating:

5.0

Great service

Rating:

3.0

Renting storage space via website never states you HAVE to visit a U-haul store in person to finish the process. Online ordering is complete waste of time...just call instead!

Rating:

1.0

Unit had not been emptied/cleaned. Management said it was my fault for not picking a different unit. Tried to contact regional office several times with no response. Will not use UHaul again.

Rating:

5.0

Mac was a great deal of help. Good guy.

Rating:

4.0

Payment issue was the only problem. Resolved easily, but was a significant pain.