It was very easy to get set up with the climate controlled storage unit. I needed to adjust the unit I was in and needed to make a few calls to figure things out. The folks at the store were ridiculously patient, and got everything ready to go very quickly. Really appreciate it!
MICHAEL SHAY | First Impressions
Customer Reviews for U-Haul Storage of East Side St Cloud
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My move out date was the 9th of March and key was rerurned. I was charged again for the next months storage fee on March 12th and it cleared my bank on the 14th. I called and explained to Uhaul that i had already moved out and returned my key and the person from uhaul said i didn't remove the lock and thats why i was charged but, she assured me she would take off the lock and reverse my storage fees. So far it has not been reversed.
Jillani Fristedt | Overall ExperienceAccess code was given for building but not how to disable alarm. I have an outside locker so did not need inside access.
Thomas Mitchell | Online Move InI have had so many issues that is the reason I no longer have it.
Mckenzie Jeseritz | Overall ExperienceEverything in my move went smoothly with every aspect of UHaul!
Dean Kelling | Overall ExperienceClean and warm just like I liked
Mary Mitchell | First ImpressionsGreat storage and friendly helpful staff but prices are a little on the high side.
Michelle Ly | Overall ExperienceNeed a better instruction online about how to access the building with the access code.
Kiet Nguyen | Online Move InI was happy to have the climate controlled storage. And the inside loading area was a plus. Everyone I dealt with was helpful, professional and friendly. Good experience.
diane lien | Overall ExperienceI did not feel safe at this location.
Pamela Gassett | Overall ExperienceI didn’t like the fact that you have to pay $10 extra just to get 24 hour access
marty otterness | Overall ExperienceThere are major potholes in the driving area. Also, our lock was stolen from our unit and there are no security cameras in the back storage area to prevent theft.
Denise Remy | Overall ExperienceBetter longer hrs
Melissa Kelley | First ImpressionsThank you. No complaints. Perhaps let renters know to take pictures after cleaning out and exiting.
jennifer kelley | Overall ExperienceStaff were very helpful.
Mindy Schneiderman | First ImpressionsThe staff and facilities were excellent! Their assistance made my active-duty move substantially more efficient. Thank you, U-Haul!
Jason Pacl | First ImpressionsThere was a leak in the unit but it was taken care of and I appreciate the help getting rid of the remaining items
Sarah Fugleberg | Overall ExperienceHigh rent
Shiloh Mitch | Overall ExperienceI will recommend y'all to other people
Lauctria Brown | Overall ExperienceMike Is the best Gm every he really cares and have conncern about Satisfying the customers so do Ben and the orher guys such a great team Uhaul Rocks
Lori Hawkins | First ImpressionsSad when a complaint is ignored and you pay for a unit that supposedly secure and people prop door.
Jarod Bernett | Overall ExperienceSome of the nicest and most helpful people I’ve met especially with the stress of moving! 10/10 love their service
jazzmyn bruns | First ImpressionsGreat experience, loved the 24/7 access and friendly team.
Brian Dominguez | Overall ExperienceI do have a few things to say about your billing that I don’t understand! When you say you get a free month EHY do you bill a $36 fee if it’s free ?
Kelly Johnson | First ImpressionsGreat service! Detail oriented! Clean facility!
Erika Alto | First ImpressionsNo lock or tag was located on my unit. Had to reach out to customer. He then delivered the lock to me
Tyrone Williams | Online Move InFriendly knowledgeable staff.
Phil Rosenberger | First ImpressionsI rented a unit online and was instructed to show up directly at my unit because it was ready (I had the unit number, door code, etc). I showed up and my unit was zip-tied shut. I called 3 different phone numbers, including the manager's (which was listed on the complex door) and no one answered, so I had to drive back to the office which was a few miles away. When I told the workers I couldn't get in my unit, they suggested I use a lighter to melt the zip-tie? I do not own a lighter, and I should have been notified I needed a scissors or another tool to access my unit (in reality they should have opened it for me ahead of time). It ended up being a blessing in a disguise because at the complex I felt uneasy. My unit was in the back corner, it was dark, it smelled, there were stains on the floor, and there was a sketchy man hanging out by the front door when I left. There was a couple waiting by their vehicle because they didn't want to approach the front door with him there. I did not feel safe there, and would NOT recommend renting at this location (both 250 N Hwy 10 and 126 Lincoln Ave SE) due to this and the rude customer service! I ended up closing my unit when I went to the office and the two men working literally laughed in my face when I told them I felt unsafe. Oh, they were also trying to close up a half hour before the store was supposed to be closed, which is unprofessional. Avoid this place!!
Laticia Mattson | Overall ExperienceI had an issue with my unit and the manager Mike and assistant manager Ben were OUTSTANDING! Helpful, Kind Compassionate!!!! I was very impressed!!!! They made my problem less by their kind and caring ways!
joanne geis | Overall ExperienceA free month including a free lock and 2 keys. Secure and clean facility. Thank you!
Gail Maslonkowski | Overall ExperienceI was impressed by the service ( Staff) very accommodating and flexible
marty otterness | First ImpressionsThank you.
Michael Shay | Online Move InThe map at the facility was a bit confusing but we found our unit and everything went according to plan after that.
Monica Roberts | Online Move InThe staff was incredibly helpful whenever I had questions! I have already recommend the company to friends!
Terri Mische | Overall ExperienceWould love it to be 24hr acces
justin matteson | First ImpressionsI was able to always reach someone when i had a concern, And the manager Michael was very accomodating all the times I locked myself out or had to cut the lock off.. By far the nicest most understanding grou of people working there. Everything was immaculately clean, and I like the secure entrance so people cant just follow you in. Thank you so much for everything...
turea sam | Overall ExperienceRoof leaks in storage place trash cans and buckets ever to collect the water. Staff is uneducated about there job. Doesnt know anything and GM is very rude and unprofessional.
April Gates | Overall ExperienceVery friendly staff at the store location.
Jon Colvin | First ImpressionsThe storage unit was much smaller than expected and barley fit all the stuff :(
Amanda Toeben | First ImpressionsMr. Nord was amazing and exceeded all expectations! Great experience!
Kristy Gray | First ImpressionsThe outdoor storage unit had a minor leak on the front (cab over) area.
joseph gordon | Overall ExperienceHave used them before and will again in future. And will tell friends and family to use them. They are great.
Todd Kise | Overall ExperienceTodo muy bien. Excelente
Hector Meza | First ImpressionsAwesome truck and transport drove very easy.
becky schlueter | First ImpressionsWish I had known the unit would be zip tied closed so I could have been better prepared to get into it without an extra trip.
Maureen Murphy | First ImpressionsGreat experience with this storage facility.
Todd Kise | Overall ExperienceVery helpful and friendly staff committed to customer service and satisfaction.
Maryjude Hoeffel | Overall ExperienceVery helpful
MARY SMITH | First ImpressionsThe guy got me all signed up and then I drive over and the other guy tells me I can’t put bikes in storage. Complete waste of my life dealing with that guy! I mean he doesn’t know motorcycles aren’t allowed? I would think that the workers would know something like that!
jeffrey gilreath | First ImpressionsFriendly, knowledgeable staff. Love Ben. He’s the best!
nancy barnes | Overall ExperienceVery friendly staff.
Beverly Ost | Overall ExperienceBen from the east st cloud location was very helpful. My key didn't work I had been back already and he personally came to location site brought me a new key and showed me through the facility and made sure all was well..THANK U BEN.
turea sam | First Impressionsfriendly and helpful offered lots of options to fit our needs .
Krissy Johnson | First ImpressionsWent above and beyond to make sure I got what I needed. Will continue to use there services!
JEROME KAMMERMEYER | Overall ExperienceOverall, the experience was exceptional. The GM was most helpful and professional. Only things I would change are the following: Extend access hours on the weekends to 11pm. Lighting inside the temperature controlled units was a bit too dim. Additional lighting would be appreciated. Also, having a broom to use would be helpful.
Jamie Kollar | Overall Experience