Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager at this facility was very rude and disrespectful
DONALD S
|
Overall Experience
Rating:
3.0
Better communications and time management.
Quinton C
Rating:
1.0
Using the Ubox storage located at Apple yard in Tallahassee fl and the call center customer service reps were the worst experience my family has ever had. Calling to access the box the reps were rude, not helpful and not knowledgeable at all! My family will never use this service again and we will never recommend anyone use this terrible service! Uhaul customer service and ubox location need better training! Worst ever!
jamel a
Rating:
1.0
This was the worst experience anyone could have. The staff was unprofessional, would not come on the days that we were told they would to give us access to the U-Box, and were generally unreliable. I will never be using U-Haul again and I regret ever giving y’all my service.
Mary A
Rating:
1.0
Have staff that know what they are talking about, give consistent information, and stronger line of communication. This was a terrible experience and I will never use U-Haul again.
Mary A
Rating:
5.0
Customer did not leave a comment.
DONALD S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
arlene m
|
First Impressions
Rating:
5.0
Alex was a very helpful employee! I appreciate all of his help and hard work!
Erik J
|
Overall Experience
Rating:
5.0
Extremely friendly and helpful staff. Despite Covid19 they remained kind, professional, human!
Dawn d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dawn d
|
First Impressions
Rating:
1.0
I was charged a fuel fee when I shouldn’t have been!
Seneca D
Rating:
3.0
Myself I had a lot of trouble going through the lock could not get it open on the gate I have arthritis and it was just too tough stood out in the pouring rain. Get rid of that lock.
Wanda L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Davied L
Rating:
5.0
Thanks for suggesting it when we rented our UHaul - kept us from having to look for a place!
joesph m
|
Overall Experience
Rating:
2.0
When trying to rent storage unit were told there was a system wide computer outage which turned out to not be true. Employees onsite were not trained to handle the situation at all.
MAry F
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Jason G
Rating:
4.0
There were some hiccups getting information as this is a brand new facility, but the staff and the manager were very nice and helpful! The units are new if the location is not the nicest.
Jayde B
|
First Impressions
Rating:
1.0
Need to be more efficient with sending people to retrieve u-haul boxes. Need to improve in customer service because u-haul takes too long and keep you on hold on the phone. Also kept us waiting 4 hours on my box that I called 24 hours in advance so again be more efficient.
eve f
Rating:
3.0
The whole experience was a debacle. I made the reservation for a truck and a box. I was first told that I had to go to one place for a truck and then it was changed to another place. The storage location was off site as well. I also called customer service and was told that my reservation was cancelled. Honestly, the actual location needs to pick up its phone and not roll it to customer service. The folks at the site were wonderful to deal with, but the whole process could be a lot better. Also. I wound up with ants all over my goods!!!!!!
luci a
Rating:
1.0
I made a reservation to get all my stuff out of my Ubox from 4-7. I made one trip at 5:45 and not 20 minutes later, in the middle of my reservation time, the unit had been closed up. Unacceptable.
travis A
|
Overall Experience
Rating:
2.0
The facility was understaffed. Employees were not knowledgeable but very friendly. The system of having the 800 Number/ central customer service is a maze and confusing. Have more comments...
Teresa S
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Wyneshia w
Rating:
5.0
Customer did not leave a comment.
Deb B
Rating:
5.0
Customer did not leave a comment.
Marquis G
Rating:
1.0
The customer service was EXTREMELY POOR!!! I not only sat in the store for an hour and a half trying to rent a U-Haul truck you guys had available but the team behind the desk continued to ignore me, and say there was nothing available. When I called over the phone in the store I was given a U-Haul, but they assigned me to a self pick-up .. I was not aware of how the process worked and when I asked I was ignored, and told use my phone. As I proceeded to try I began to get frustrated, and a man with dreads behind the front desk told me "I'm not going to do shit." The customer service at this store was one of the worst I have ever received, and this is my first time ever renting a U-Haul. I was later double charged for fuel, and fuel fill-up when I dropped the the truck back off AFTER leaving the gas station. I had proof that I filled the truck up to the point I received it at, and contacted customer service , the manager never called back to remove the additional charges. This experience was EXTREMELY poor, and I would never use you guys again because of it.
tyquaia r
Rating:
1.0
self service location wrong odom reading on truck at time of pick up
