Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
For the money that’s paid to rent a Uhaul, a customer should never receive it as filthy as the truck I received on yesterday. The customer service was in between unprofessional and ghetto. I purchased a dolly and instead of it being put on the truck properly it was thrown on it and slid around the truck as I drove.
Fredrika Christian
Rating:
5.0
Customer did not leave a comment.
Frederick White
Rating:
5.0
Customer did not leave a comment.
kassy bolton
|
First Impressions
Rating:
5.0
Every thing was professional and friendly
Tommy Harris
Rating:
4.0
Customer did not leave a comment.
Pamela Wenston Wells
Rating:
5.0
Customer did not leave a comment.
SIOBHAN BURKS
|
First Impressions
Rating:
4.0
Making vehicle doesn’t have cigarette odor
dominick white
Rating:
5.0
Customer did not leave a comment.
Bert Washington
Rating:
5.0
Customer did not leave a comment.
JERRY LEWIS
Rating:
3.0
Customer did not leave a comment.
Jassmine shelby
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robert Ricks
Rating:
5.0
Make sure the trucks don’t smell like hot W-D40 . Thanks
Tonya Curry
Rating:
5.0
Customer did not leave a comment.
Tracey Wade
Rating:
5.0
Customer did not leave a comment.
Anthony Coffey
Rating:
4.0
The staff was excellent. The equipment was good but in some areas in need of repair.
JOSEPH FOX
Rating:
3.0
The lady at the front desk was rude. She raised her voice to everyone in the store. She did not want to be there. Made the visit uncomfortable.
Chris Slobodnik
Rating:
1.0
What a terrible people at jackson mississippi are. The charged me 3 days rather than 1 day 12 hours. because i booked truck for 4 hours and ut took be 12 hours what a bullshit. The paper they gave me i can easily file a lawsuite how can it be 3 days in 12 hours ?
Tejinder Dhillon
Rating:
5.0
Excellent!!!!! . I don’t remember the guy’s name but he was working customer service by himself and handled every customer with respect and patience.
Kimberly Caston
Rating:
5.0
Customer did not leave a comment.
Gambrell Williams
Rating:
5.0
Customer did not leave a comment.
Nene Ford
Rating:
5.0
Customer did not leave a comment.
CEDRICK MORRIS
Rating:
2.0
Customer did not leave a comment.
Lawrence Sampson
Rating:
5.0
Customer did not leave a comment.
victoria lewis
Rating:
3.0
The lady that we picked up the rental with was a little curt. We had to buy a dolly because they didn’t have any available. The plug in inside the uhaul cab was disconnected.
Rebecca Laxton
Rating:
5.0
Great experience!
Terricka Bailey
Rating:
4.0
Make sure the GPS brings costumers to your exact location because where you actually are doesn’t show up on the map😜
Carla Topey
Rating:
5.0
Customer did not leave a comment.
Angela Cooper
Rating:
3.0
Make sure not to switch trucks during transaction
And make sure that the employees greet the customers
April Huntley
Rating:
5.0
Customer did not leave a comment.
Sherita Pickering
Rating:
5.0
Give people 24 hour to keep the truck not 4 this what you all usually do
Lewis Jordan
Rating:
5.0
Make sure that the doors open and close freely.
Frederick Funches
Rating:
5.0
Customer did not leave a comment.
angela Stamps
Rating:
5.0
Customer did not leave a comment.
Charles Greer
Rating:
3.0
I booked online on 2/24/24 and was told to be there @ 12:00 pm. When I got there, I was told that they wouldn't have anything until Monday. Not knowing that there was a man behind me returning a truck, I was about to leave. I ran into an old friend and started talking. Just as I was leaving, she yelled that she now had a truck. She could have told me that she was waiting on a return. I almost left without my truck because she didn't let me know exactly what was going on!
Charles Jordan
Rating:
4.0
Customer did not leave a comment.
Mary Nations
Rating:
4.0
Customer did not leave a comment.
Dawn Lowe
Rating:
5.0
Customer did not leave a comment.
TABITHA THOMAS
Rating:
1.0
When I went to turn it in the people here didn't give 2 shits and did nothing about the safety issues I reported.
johnathan ward
Rating:
5.0
Representative was very helpful, knowledgeable and everything a customer sales representative should be! They went above the call of duty!
Jacqueline Caldwell
Rating:
4.0
Make two things absolutely clear to the customer looking for a one-way one day rental, that they are going to be charged for two days regardless. and that they need to be sure the drop off location will still be open when they are through with the rental. I was very surprised to find out that it is U-Haul policy to charge for two days regardless. and I also came to realize the drop off location closed at 5 instead of 9 or 10.
Paul Caudillo
Rating:
4.0
Overall it was good. I just wouldn’t recommend due to the location as it is not in the safest part of town.
Secondly, neither Google nor Apple Maps has it in the correct location.
Marion Meeks
Rating:
5.0
Everything was great
Lee Anna Humphrey
Rating:
1.0
This was not the location I made my reservation at. I went to that location and was told my reservation had been moved to this location. This was news to me - I had not been informed of this change.
The staff here was not particularly helpful or courteous. (the same was true at the East Highway 80 location as well).
John Alexson
Rating:
3.0
Customer did not leave a comment.
Shonn Davis
Rating:
5.0
Customer did not leave a comment.
John Wofford
Rating:
2.0
The young lady stayed on her cell phone not acknowledging me even thou , I was standing at the counter, just stayed on her phone for a least 5 min. Or more, customer service suck...
tawnya ferguson
Rating:
3.0
Customer did not leave a comment.
Breanna Oaks
Rating:
5.0
Customer did not leave a comment.
MEREDITH MCGEE
Rating:
3.0
Customer did not leave a comment.
Vivek Chandrasekharan
Rating:
5.0
Customer did not leave a comment.
Philip White
Rating:
3.0
The staff was accommodating. The truck had damage to the bed. Other than that, my experience at this location was good.
Marcus Matthews
Rating:
4.0
Customer did not leave a comment.
victor pittman
Rating:
5.0
Staff was great
robert love
Rating:
4.0
Make sure that his truck is cleaned inside and out.
Ursula Amedee
Rating:
5.0
Customer did not leave a comment.
PALESTINE TAYLOR
Rating:
3.0
Everything was fine
Earlean Leflore
Rating:
1.0
Customer did not leave a comment.
Ebony Williams
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jeanette willismes
Rating:
4.0
Customer did not leave a comment.
Lakiesha Chancellor
Rating:
5.0
Extremely good service!
Katie Spann
Rating:
3.0
The customer service was great and the equipment was nice and clean. The location is okay.
Jason Ennols
Rating:
5.0
Improve the check in because I was having problems logging into my account upon returning the rental.When renting a vehicle customer service need to make sure the the renter app is working correctly before leaving to make sure that they have a easy return process
Tara Fenderson
Rating:
5.0
Customer did not leave a comment.
Frank Allnutt
Rating:
4.0
The truck would make noise when I had to turn hard . The truck also had a miss. The checking in process was difficult for me. The scanning process did not work; therefore, I hope the fee was waived
JAMES JOHNSON
Rating:
4.0
Customer did not leave a comment.
Elise Grete
Rating:
5.0
I had a great visit ,the employee was great good very impressed !!!!
MARY SPRIGGINS
Rating:
5.0
The guys was great
Charles Jefferson
Rating:
5.0
The staffs were great. I only had an issue with one of you all customer. He sort of had me on guard by his angry actions.
Joshua Owens
Rating:
5.0
Customer did not leave a comment.
ciera jhonson
Rating:
5.0
I truly enjoyed the staff at this office the young man that hlp Me was truly kind and friendly
Ethel Moss
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DARRELL WASHINGTON
Rating:
5.0
N/A
kenneth BROWN
Rating:
5.0
The manager was very nice and courteous
reggie taylor
Rating:
5.0
Please just don't give anyone a rental that was not road ready. The check engine light stated on the hold time,low air pressure, transmission was slipping, and the door felt like it was gonna pop open everytime . Door kept shaking the hold time. That's why I was late getting it back before the closing time but I didn't make it. If you want everyone to report issues with the truck before someone get the truck then the staff should have not put me in that truck. Bad service
Paul Alexander
Rating:
3.0
Have workers whom have a nice personality.
jeffery mark
Rating:
5.0
Efficient courteous and reasonably priced.
JIMMY HALFACRE
Rating:
3.0
The truck was awful. The mirrors shake really bad and the truck was really loud.
JAMES JOHNSON
Rating:
1.0
Our storage was broken into and we took a great loss on several items, the facility took no responsibility. There are no lights in the storage or Hall ways. My homeowners policy should never have been placed on storage unit because I asked for coverage from Uhaul specifically. This was a horrible experience
Stanley Johnson
|
Overall Experience
Rating:
5.0
Helpful,professional,&friendly
Tommy Harris
Rating:
5.0
Customer did not leave a comment.
Quynhnhi Nguyen
Rating:
5.0
Customer did not leave a comment.
Jerry Henderson
|
Overall Experience
Rating:
5.0
Great!!!
Jacquelin Bassett
Rating:
5.0
Customer did not leave a comment.
KEITH McCLAIN
Rating:
4.0
Customer did not leave a comment.
Mack Jackson
Rating:
5.0
Customer did not leave a comment.
SHAVONNA INGRAM
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deloris Henderson
|
Overall Experience
Rating:
5.0
Alicia was impressive with her ability to efficiently handle two transactions simultaneously. I must also note that she handled a trailer rental trans action for my cousin over the preceeding weekend and impressed my cousin with her helpful, friendly attitude. My cousin's recommendation and comments about Alicia were the reason I chose this U-haul location. Please ensure she hears about these positive comments.
William Ramey
Rating:
3.0
The vehicle needs some maintenance and should have fuel in the gas tank when picked up.
Dion Kevin
Rating:
5.0
Customer did not leave a comment.
Mynetris Galloway
|
Overall Experience
Rating:
5.0
Keep great customer service and do what you guys are doing and it's great.
JERRY BERNARD
Rating:
3.0
Customer did not leave a comment.
April Gale
Rating:
3.0
Customer did not leave a comment.
MELVIN WASHINGTON
Rating:
5.0
I did recommend it to William David Ramey
Felecia Colton
Rating:
5.0
Customer did not leave a comment.
Tandra Washington
Rating:
5.0
Customer did not leave a comment.
Sharenus Purnell
Rating:
2.0
Customer did not leave a comment.
MACRTHUR MORGAN
Rating:
5.0
Customer did not leave a comment.
Melody Logan
Rating:
3.0
Customer did not leave a comment.
Erica Hamilton
Rating:
5.0
Everything you doing is fine.
MARVIN BROWN
Rating:
5.0
Customer did not leave a comment.
Carl Brown
Rating:
4.0
Customer did not leave a comment.
reed jordan
Rating:
2.0
The lady that helped me was rude and acted like she did not want to be bothered. I asked her a question about the check in process and she treated me as if I was dumb bc I wanted to make sure I checked the truck in right. Customer service at location is trash.
Jekia Key
Rating:
4.0
The staff was proficient in use of the U-Haul computer system to find us a 2nd 26 foot truck and get us on our way. They were juggling several other customer pickups and handled it well.
Terry Hannon
Rating:
3.0
One of my tire straps wasn't long enough to go over a 20in tire. Standard size tire. Couldn't even use the dolly but still had to drive all the way back with an empty dolly to avoid a fee for something U-Haul could have prevented. U-Haul is supposed to be for the average person that doesn't tow or haul a lot. Hard to give them that recognition when half the stuff you get doesn't work properly.
Kaitlyn Shaver
Rating:
5.0
Customer did not leave a comment.
Shanta Caston
|
Online Move In
Rating:
5.0
No problem i just pulled up and dropped it off with no hold up
Clyde Curry
Rating:
4.0
Customer did not leave a comment.
robert thomas
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kristin Jackson
Rating:
4.0
Customer did not leave a comment.
Harold Brister
|
Overall Experience
Rating:
5.0
Keep good work up
james jordan
Rating:
4.0
Very nice and clean truck. Location was fine.
Alison Johnson
Rating:
4.0
Customer did not leave a comment.
Anika Ellis
Rating:
5.0
The folks working there made the process smooth and easy. Nothing complicated. They have a huge selection. Prices are very affordable. Equipment is easy to operate.
I rented a motorcycle trailer and drove it to Athens Georgia and back with no issues.
phillip pardue
Rating:
5.0
Customer did not leave a comment.
ALICIA MARSHALL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shirley brooks
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAPHNE HARRIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie Nelson
|
First Impressions
Rating:
3.0
I was still being charged for a storage after staff clearly told me they would log my return.
Seph Made
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
marion roberts
|
Overall Experience
Rating:
1.0
Alicia was very impolite and unprofessional she need more training
Laterrio Williams
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Patricia Scott
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Vallerie McArthur
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward Wheaton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Zariana Thompson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES WILSON
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Tamara Mcbride
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Madison North
|
Overall Experience
Rating:
1.0
Staff was rude and very unprofessional. Shae and a new staff me that can cam in a lil later.. She acted as if I was bother her when asking her. Question.. I was over 45 minutes in a hot storage unit that was suppose to be temperature controlled with my 3 year old daughter. It was 100.degrees in there. Im very displeased because I’m have been playing for a tempature controlled unit.. I have to reach out to customer service .. Because no ever came to remove the lock that was placed on the unit because my payment was late . The rep . Trying calling several time no one answer his calls either . My Some of my property is broken, Has mold, roach droppings and spider webs on it .. but the policy states that it’s pest control. I still unboxing my things but needless to say I am very displeased
Katrina McElroy
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
William Clay
|
First Impressions
Rating:
5.0
No
debra gray
|
Overall Experience
Rating:
2.0
I couldn't get in my storage area when I needed too the staff acting like I was bothering them to open to door to get in my storage manager and staff not friendly at all
Jacqueline Edwards
|
Overall Experience
Rating:
4.0
I guess the Facility is remodeling the front office so that was a little inconvenience.
WANDA RANKIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelvin Robinson
|
Overall Experience
Rating:
5.0
Great staff in Hattiesburg and Uhaul of Jackson. Highly recommended 👌
Stanley Johnson
|
First Impressions
Rating:
1.0
The space that was quoted to us was too small and on a 2nd floor. Had to find another storage place
JESSIE BURKS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara Evans
|
Overall Experience
Rating:
1.0
I received a voucher and on the phone I was told to use once I return. I was also told that on my 1st day of payment. Then on the final day I was told that they don't do it on the office the will send me a check. Still have received anything, will someone call me or mail my $20
Jo Kelly
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
levi lewis
|
Overall Experience
Rating:
5.0
Everything was great
WANDA RANKIN
|
First Impressions
Rating:
1.0
The Uhaul facility was upkeep and all my items were water damaged inside. I complained several times and no attention was given to the situation.
Shirley Wright
|
Overall Experience
Rating:
4.0
The staff can be a little more forthcoming when they know they are having issues that can be problematic for you. For one the passcode computer reader was not working so I could access my unit, and when I tired to communicate with the staff non would respond. There was this whole ordeal that I had to figure out myself, and when I brought it to thier attention they was aware just failed to inform me🙃 which could have save me a lot of drama and time.
Abrigail Taylor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keddrick Horton
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Radecki Burns
|
First Impressions
Rating:
2.0
Great welcoming staff and very friendly staff and they were very helpful..
Location was clean.
I will recommend U-Haul for service..
Thanks again.
Robert Bates
|
Overall Experience
Rating:
5.0
The UHAUL that Mrs. Shay Jones operates has always provided exemplary service. I have used this UHAUL location for nearly one decade!
MICHAEL WALKER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Precious Runnels
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Whysheepter Smith
|
Overall Experience
Rating:
3.0
Thank for your services over the years, however due to financial obligations changes, and your rental rates increased I had to make decision. However, thank for your services.
Virginia parker
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Chauncy Stewart
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Kisha Flowers
|
Overall Experience
Rating:
5.0
Manager was very helpful
Ciara Brown
|
First Impressions
Rating:
5.0
Met all my needs
Bridget Greer
|
Overall Experience
Rating:
5.0
10/10 most definitely would recommend‼️💜
Roslyn Smoots
|
Overall Experience
Rating:
1.0
Could not get into my storage
Kisha Flowers
|
First Impressions
Rating:
5.0
Rob and Kym were really professional and nice
Samone Downing
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
elyric williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kayla Pippins
|
Overall Experience
Rating:
4.0
I still have not received my $60.00 deposit back..
David Brenon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mynetris Galloway
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alicia Marshall
|
First Impressions
Rating:
1.0
I need a return call from Corporate ASAP.
I am going to the unit with a dectector
MELODIE TAYLOR
|
First Impressions
Rating:
5.0
It was a good experience I just wished I could have gotten refunded after having to switch to cheaper storage unit which was awesome by the way
cierra jenkins
|
First Impressions
Rating:
5.0
I felt safe. And well lighted...and not to pass out...air
Tanya Sutton
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mary Thompson
|
Overall Experience
Rating:
5.0
Na
Raquel Barrett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Seirra Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vernon hargrove
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lafreda Sias
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ramona Hayman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAPORSHA HOLIFIELD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WANDA RANKIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sierra Denson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dance Owens
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antoine Landfair
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KELSEY LOMAX
|
First Impressions
Rating:
2.0
Your Staff was very unprofessional. We walked into the store , the staff was very unfriendly and did not even greet us. We had to ask all of the questions rather than them explaining the process and asking us if we had questions. The guy who showed us where the storage was located walked off and left us and did not go all the way , and he stood and pointed which was very confusing with it being such a long hall it was hard to see. He did not even have the common courtesy to say thank you we actually were the ones to thank him. Moving within itself is very exhausting and it is very frustrating when you have unprofessional people like these working in your establishment. Just an overall bad experience.
Daphne Abdelzaher
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
BESSIE LEE KING
|
Overall Experience
Rating:
5.0
Manager Shay has been a cordial and helpful the 15 plus years i rented the storage unit.
DICK BROOKS
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dejuanna Parker
|
Overall Experience
Rating:
5.0
All of the employees of this u-haul was very professional. if I ever need storage again I would patronize this u-haul . And I would recommend it highly to family and friends thanks U Haul
Sincerely
Barbara Collins
Barbara Collins
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Erica Hamilton
|
First Impressions
Rating:
5.0
The Guy who checked me in was very professional and took really good care of my needs.My overall experience was a good one.Uhaul staffing at this location is the best.
I think the lady that was sitting down was the manager she has great staffing at this location..
Robert Bates
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rebecca Knight
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
pamela russell
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tracey Watson
|
Overall Experience
Rating:
4.0
The unit I had at U-Haul (#126) did not have any lighting in it, so I always had to bring my big flashlight with me.
john brennan
|
Overall Experience
Rating:
3.0
Only thing I don’t like is Customers are forced to purchase locks. I have several storage locks. Spending unnecessary money for an item I will never need anymore is discouraging and if I require storage in the future I will utilize a facility that allows customer owned locks.
Tonya Owens
|
First Impressions
Rating:
3.0
Staff was very nice but when I called to pay on my unit …. My card number was taken and no payment was made on my storage unit …. I received a email weeks later stating my payment was late and a fee was added …. Nice gentlemen took off the late fee due to my first payment not being processed and I was able to pay my regular balance and he also made sure to email a receipt while I was still on the line thank you for your great customer service
Deundra Mayers
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lisa weed
|
First Impressions
Rating:
5.0
The store manager, Mr. Tony Hobson, was very helpful in getting my family what they needed.
CHERYL LEWIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shawna Brown
|
Overall Experience
Rating:
5.0
Fantastic Service
Alexandira Scott
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyrene Roberson
|
Online Move In
Rating:
1.0
The staff was rude at this location. After a yr of using the Gibraltar site I couldn't do 2 months here. They were so awful to me that when Carmen was closing me out she brought it up. "I know you've had a hard time and it seemed it was on purpose but it wasn't". YES IT WAS. I'm out of there. Now just PTSD to deal with; I cry when I think of that location.
janice reed
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ronnie harvey
|
Overall Experience
Rating:
5.0
Moved out date 11/4/2021.
Curtis Bankston
|
Overall Experience
Rating:
1.0
I had made reservations for a storage unit when I got there I was on a long line with only one clerk. I had movers waiting so I lost over $200 and no one at u-haul seem to care. The unit I was shown was not what i got. Instead I was given a much smaller unit than expected and of course I had to pay more for a larger unit. I will never use this facility again - ever!! Poor service
staff with bad attitude no connection between staff and customer!!
Tommie Williams
|
First Impressions
Rating:
5.0
Very clean facility. ALL employees were always helpful and professional.
Candace Clark
|
Overall Experience
Rating:
5.0
I am grateful to the facility manager Mrs. Amber Joubert and her assistant Mrs. Geraldine for their assistance in providing my reservation for the use of a U-Haul truck on Friday, October 22, 2021. They were both very pleasant and jovial. Please give them a bonus, a raise and a paid vacation.
Pinkie Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTINE BELL
|
First Impressions
Rating:
4.0
It’s was VERY warm for a climate controlled place
Jazmyn Newton
|
First Impressions
Rating:
3.0
When are y'all going to get with me about my stuff they done broke and tore up and took out of my son's tote please get in touch with me soon as possible
QUEEN BELL
|
Overall Experience
Rating:
1.0
To whom this may concern I queen Bell has lost two of my TV's a 50 inch and a 42 inch and my king size mattress that they tore and my wedding glass that I had since I were married in 1997 and when I were married in 2015 were all broke now I don't have a TV to watch or my mattress to sleep on then my son's Polo shirts are missing I can't pay him for what was in the storage in his tote
QUEEN BELL
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Darlene Brown
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christopher Brown
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Overall Experience
Rating:
3.0
Reps didn't seem interested in helping; Reps weren't wearing masks; overall not a very inviting work crew
Latoya Finch
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexis Kelly
|
First Impressions
Rating:
2.0
Every time I called about my storage nobody answered the phone. Even when I was trying to pay the bill and ask why fees are steady getting adding nobody answered my questions.
Destiny Harp
|
Overall Experience
Rating:
3.0
Good
Walter Edwards
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First Impressions
Rating:
5.0
Customer did not leave a comment.
WANDA RANKIN
|
Overall Experience
Rating:
5.0
No problems.
Shekia Robertson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
shatandria maiden
|
First Impressions
Rating:
3.0
Unit leaked
John Martin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
brad livingston
|
Overall Experience
Rating:
1.0
Rats ate peed dead decayed rats my storage fume of rat poo and urine all the things will have to be cleaned and sanitized Poor very poor for the price I struggled to pay Hoping something can be done to rid the bid RATS
sheila jolly
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lillian Hardwick
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ronnie harvey
|
First Impressions
Rating:
4.0
Everyone at Uhaul was nice and gave great customer service. We are from Texas and needed storage for our college student so thanks Jackson Uhaul for a job well done.
calvin norman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nekysha Williams
|
Overall Experience
Rating:
3.0
My card never worked for the door my storage unit was in
KIMESHIA WILLIAMS
|
Overall Experience
Rating:
5.0
The staff was great and took care of everything that needed to be taken care of.
shelby PENDLEY
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
TORNESHA SHELBY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keyonna Moore
|
Overall Experience
Rating:
4.0
Overall my experience was alright only saying that because I found rat pellets on some of my furniture.
Latonya Watts
|
Overall Experience
Rating:
5.0
Shay is a great manager and took care of an issue that I had immediately. She treated me with the utmost respect. I really appreciate her efficiency and promptness.
Thanks to Kym for her great customer service. She displayed great knowledge in what Uhaul has to offer without referring to a reference manual. Keep up the great work!
WARNER HOUSTON
|
Overall Experience
Rating:
5.0
Shay Jones was very polite and professional. Thank you so much for your customer service.
Keyonna Moore
|
First Impressions
Rating:
5.0
Convince Prices
Helping Hands Community Steven Jones
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Sherman Shearill
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vanessa Gray
|
Overall Experience
Rating:
1.0
I have used this facility before and didn’t have a problem. Unfortunately this was not one of those times. There was a leak in my storage unit and most of my belongings were ruined!!!!!!! The unit reeked of Mildew. Mold covered my furniture, luggage, shoes,and clothes it was awful!!!!!
The staff at the location just gave me a number to call and said they have nothing to do with insurance claims!!!!
There was no empathy or compassion, shown toward me, It actually could have helped me feel a little better about the situation, but, I guess it’s still just business as usual for them. Now, it’s not their fault my unit leaked, however, I will NEVER use uhaul again!!!!!
On top of that, I had to get someone to haul all my ruined belongings to a dumpster for disposal.
DORIAN COOPER
|
Overall Experience
Rating:
2.0
I always felt like an inconvenience everytime I came in. It's not that they were mean, but they were just not very helpful, either on the phone or in person.
christopher copeland
|
Overall Experience
Rating:
3.0
The rats ate holes in my mattress and left dropping all over clothes etc.... 🤨🤨🤨
Monterius Henderson
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Overall Experience
Rating:
5.0
Mrs. Shay Jones was very helpful she told me all about the storage how I would find it gave me options for insurance and was able to answer any other questions that I had very friendly and respectable very very good Agent
Paul Ransom Sr
|
First Impressions
Rating:
4.0
Overall I was glad that I chose U-Haul this time to store my belongings for about the past 6 months........the people at this U-Haul were nice though at times they seemed to be a bit overwhelmed, especially on Saturday mornings.....maybe a part time person should be brought in to help out at busy times.(?)
bridget chambers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Betty Williams
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JASMINE LEWIS
|
Overall Experience
Rating:
5.0
Only thing I didn't like he's being charged when you cook can't even make it to the destination and I and then when it ain't your fault when you don't make it to your destination you got to be charged for something or whatever and then when it's not even a person's fault I mean that shouldn't even be right now I can see if it was the person's fault that they couldn't make it but no it wasn't if it ain't the person's fault they still have to be charged for nothing
larry hattell
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
julia johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keira King
|
First Impressions
Rating:
1.0
bad customer service when first checked to rent storage unit after getting unit stuff was full of rat feces and some torn up
Canzatia Lacey
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Pyle
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Overall Experience
Rating:
2.0
The facility was dirty. The gentlemen that helped us was in NO hurry whatsoever. I had a deadline and he could have cared less. He told me the system was down so my access card would not work so he would have to walk down there to let me in. However, he then started helping someone else so I had to wait about 10 more minutes for him to finish that. The whole experience left a lot to be desired. I called in ahead of time and was told I was good, when I got there he had a million questions, many of which I thought were totally unneccessary. However if they were necessary, I wish I could have done that over the phone when I called. It would have saved me a lot of time. I have had a lot of experience with U-haul and most were very good but this was extremely poor.
christopher copeland
|
First Impressions
Rating:
4.0
Rented a storage could not get in it had to go back to office to enter card that was given do not work.
Betty Williams
|
First Impressions
Rating:
5.0
Everything was fine
Calandria Jackson
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Overall Experience
Rating:
5.0
Staff was more than friendly they were helpful
Larry Williams
|
First Impressions
Rating:
1.0
Rats eat up your furniture
briana myles
|
First Impressions
Rating:
5.0
Very friendly and helpful service.
willie jones
|
First Impressions
Rating:
4.0
Good
Patrice Seagrove
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Overall Experience
Rating:
4.0
was very nice and had no problem i would recommand
angela lindsey
|
First Impressions
Rating:
1.0
All my future was mildew. I have to start ALL OVER. Wouldn’t tell anyone to use this storage.
JAYABENIE TRUNNELL
|
Overall Experience
Rating:
4.0
The storage space was definitely needed until I checked out. Super helpful staff, and all of the stuff I had fit perfectly! I will most likely recommend this location to my peers
cherish meriwether
|
Overall Experience
Rating:
3.0
Lots of mouse/rat feces on furniture etc Would recommend but with the warning about the mice
Bill Wright
|
Overall Experience
Rating:
2.0
There are various of storages with better prices
Raven Williams
|
Overall Experience
Rating:
4.0
I appreciated the help the staff gave me when I was ready to vacate the unit. I was pleased with the condition of all my valuables. Thank you!
Hortencia Kayser
|
Overall Experience
Rating:
5.0
Manager here at this location is very helpful and professional.
humera muzaffar
|
Overall Experience
Rating:
1.0
Massive rat droppings was all over my things and the staff seemed to be a bit aloof and lazy.
KENNETH STAMPS
|
Overall Experience
Rating:
3.0
I was issued a storage unit that was in use already with a tag from uhaul for the previous user stating payments were unpaid now I am delayed on usage of the storage 407 thatI paid cash for upfront.
patricia cannedy
|
First Impressions
Rating:
3.0
My overall experience was ok but there were several occasions I went to retrieve items from my storage and could not because there were cars parked in front of my unit.
Vanna Littleton
|
Overall Experience
Rating:
5.0
Very friendly and helpful ❤️
angel varner
|
First Impressions
Rating:
1.0
Everything is too expensive for overall mileage The gas usage is not economical However the manager at the location was very courteous and dependable
christian wade
|
Overall Experience
Rating:
5.0
Excel
SHAWANA STEWARD
|
Overall Experience
Rating:
3.0
Climate control units do have problems with pest such as rats or mice. There are traps inside the units and there were rat dropping’s on my stuff.
Asha Smith
|
Overall Experience
Rating:
2.0
The facility has a infestation of rats. I found a snake upon my moving out of the facility in one of my boxes. Rat and droppings were also found in my belongings!
brad terrell
|
Overall Experience
Rating:
5.0
Everything that was done was customer oriented.
mose james
|
First Impressions
Rating:
5.0
Excellent
willie mae dennis
|
Overall Experience
Rating:
3.0
It was nice. Staff was friendly. I just wish there was a way to avoid having mice/rats droppings on our stuff.
Ashley Isaac
|
Overall Experience
Rating:
1.0
The storage area had a rodent problem. I had to discard some of my items because the rodents. No assistance or concern from U-haul personnel.
Dwight Harris
|
Overall Experience
Rating:
2.0
My most important things were left in a half opened outdoor storage unit by the your employees at this location. Rats had made nests in them & i had to throw half of them away, & items were missing.
Joshua Cate
|
Overall Experience
Rating:
4.0
There was some confusion on the amount I had to pay since the first month was supposed to be free and be a climate controlled unit.
Patrice Seagrove
|
Overall Experience
Rating:
2.0
U-box container wasn’t ready for me when I arrived as scheduled. Despite making a reservation we had to wait a while to be attended.
David Barreiro
|
Overall Experience
Rating:
2.0
My furniture was there for3 month and when i got my stuff outrats had chew on my couch and pillows and in the box that my can goods was in and two dead rate was in the box when i was unpacking it and
betty bailey
|
Overall Experience
Rating:
3.0
The rodents were a bit of an issue and ate through some of my furniture.
DANIELLE CARSON
|
Overall Experience
Rating:
2.0
When I began unpacking my stuff, I noticed that there were rat droppings in some of my boxes. I doubt I would’ve had any furniture worth keeping if i kept it stored longer.
tessie Handy
|
Overall Experience
Rating:
5.0
Everyone was really nice and professional
marcus chanay
|
Overall Experience
Rating:
4.0
Good feedback from staff.
TYRE JACKSON
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Overall Experience
Rating:
3.0
Yes the facility was clean but you all have rats. When I moved my things out 1 ran out of one of my containers. I did not store any type of food. If you all get rid of the rats it would be great.