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Alina D | Overall ExperienceCustomer Reviews for U-Haul Storage of Rogue Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Way too many trucks. Hard to navigate the parking lot and get to the storage building.
TERRY S | Overall ExperienceSays elevators available however, not for the Unit I rented...:( I guess 2.5 flights of stirs wasn't far enough up to have elevator access. Though I'm thankful because I went from paying almost 300/m for storage at buxbear to 90.
Christina G | First ImpressionsThe manager of this location deserves a raise he went above and beyond. We asked to see the unit he took us to show it first wasn’t big enough. I found a unit that wasn’t posted yet he looked at it, saw it was cleaned and made it available so that we could have it 1000/10 would and will refer them to friends family and my customers at work
Zachery K | First ImpressionsThe facility is packed with vehicles and equipment everywhere. The staff has to park thier cars back by the storage units and it makes it hatred to back out of there. The United were built so that one could drive around the building, but now there is equipment stored on one side right in the drive so that we can't leave without having to back up. The whole place is too small for the amount of equipment stored there. It's quite cramped.
Charisse E | Overall ExperienceDidn't use it it was to small
Heather J | Overall ExperienceThe area and means of storage are good, but the hours to access were not convenient. M-S 7-7 S 9-5. Alarm was set after above hours so you couldn't enter.
dawn p | Overall ExperienceFor those who have storage upstairs it would be nice to have an easier way to move stuff up and down stairs. An elevator or something like a dolly to be able to move stuff upstairs would be helpful. The steepness of the stairs and the fact they are the same color as the floor makes it disorienting to try to walk down them with boxes in your hands and not worry you are going to miss a step and fall down them.
Blaine B | Overall ExperienceIt would have been better if the hours were different and making it more accessible. Too hot in the building
Shannon B | Overall ExperienceNathaniel is the absolute best and definitely a keeper. He has excellent customer service skills!
Tiny H | Overall ExperienceI have one issue and that’s being charged for this month on the morning I was moving out, and shouldn’t be charged for this month. I left messages I was moving out and you still charged …. Please refund my rent soon!! Thanks
Debbie C | Overall ExperienceMarlon and Gary were a huge help in helping me get a storage unit and moving truck set on very short notice.
CJ L | Overall ExperienceTry je staff has always been so willing to work with me amd find the solutions I need for my moves.
John J | First ImpressionsThank you :)
Suzanne P | First ImpressionsThe staff was great!
Frank P | First ImpressionsJo at the desk was amazing!!! She made the process of clearing out my unit and renting a truck a breeze. She really went above and beyond for me. She is a valuable part of that team. Allen with maintenence was also so helpful when I had issues entering my code. These 2 deserve some recognition.
Ashleigh P | Overall ExperienceOnly been there a couple of days so far it's been great
charlie S | First ImpressionsNathaniel is awesome!
Tiny H | First ImpressionsGreat job
Mark S | First ImpressionsSplit level storage unit sounds like there is 2 levels in actual storage unit. Not that the building is split level. Kinda deceiving to people who don’t know storage vocabulary.
Makayla G | Online Move InI appreciate the staff for making sure my storage was the right size for our belongings
DEBORAH K | First ImpressionsI am almost 70 yrs. old & my storage was up 2 flights of stairs. You have no accommodations for handicapped people except for parking! I Unloaded a 20ft. Uhaul with a fridge, etc. up stairs!
YVONNE R | Overall ExperienceI was overcharged for storage unit but then charged again for a bigger room because of construction in the room i payed for. It wasnt my fault so i shouldnt have to pay more. Room is pretty ok.
Melody H | First ImpressionsMarlon and Jo helped me with getting the unit. They were both very kind and Marlon even helped me move a mattress. Excellent people.
BRADLEY V | First ImpressionsThe guys that work there are great....Anthony and Marlon have been very helpful and very professional!!
Kimberly L | First ImpressionsFriendly and helpful service. I have been renting a unit for 10 years!
GEORGEANN V | First Impressionsvery difficult to get to my storage always too many trailers and employee cars in the way
DEBI E | Overall ExperienceStaff were, without exception, always friendly and put effort into making transactions simple and quick. My storage room #7 was not optimal due to a concrete beam coming down from above about halfway into the room. I was disappointed to have to close my storage and would have stayed customer longer but my bill kept being increased regularly with no added benefit in kind, so became unaffordable.
JAYNE D | Overall ExperienceGreat experience and quick
Drew B | First ImpressionsI reserved a truck for 10-6-22, got confirmation on my phone. When I arrived they couldn’t find the reservation. Made me start all over and made the whole process take forever. But us badly behind schedule and still had over 3 hr drive to get back. The online quote was much lower than what I was charged in person. I have done thousands of dollars in business with uhaul over the last 1 1/2 years and still have two units with you. Couldn’t be anymore unhappy with uhaul right now.
Celeste T | Overall ExperienceThe only complaint I have is about the truck rental .... I ended up having to use it for a few extra days , and I did not have my phone service working at the time , but I could use the Uhaul app through wifi , but for some reason my truck rental was not showing up on my account otherwise I would have extended the rental on there. Although it probably wouldn't have helped my balance at all ... ended up paying like 170 for 3 days plus mileage , which I have no idea how I traveled 67 miles in medford alone ? Lol anyways it's all good thank you guys again ... you guys are very good at rouge Valley uhaul
Lakhwinder G | Overall ExperienceI rented another unit and it took the employee 4 tries to properly submit new entry for unit. She was cussing about the computer system not letting her and another unit. She finally after we waited almost an hour got the unit and we started loading our things in it. When it came time to lock it up the lock holes were not even so I couldn't put our lock on it. I explained this to lady and she said let me go try after waiting again she came back and said ok I'm gonna have to call maintenance to fix this. In the meantime she put a small lock of her own on our new unit and didn't give us a key. We returned on Sunday the next day and the doors were being painted and we were told we'd have to come back in a few hours. No access to our stuff. On Monday I returned to the small lock on our unit still on and not even locked just hanging there unlocked. Maintenance has still not fixed the lock. She still has her lock on our storeage unlocked so basically I paid nearly 100 to put our belt ngings in a unit we cannot lock we were not able to access it on Sunday when we needed to get clothes for my daughter for school. So I'd really love my money back. The employee should have offered us a unit that was capable of shutting and locking. Also if painting doors that should be done on hours that are closed to business. This is absurd and terrible business if you ask me.
Heather S | First ImpressionsI do not recommend anything to anybody. U-haul as a whole is fantastic each facility I have dealt with the staff has been spot on and at times gone out of thier way to ensure I had what I needed. Thank you Tracy Warren
Nancy V | First ImpressionsThe facility needs upkeep - no fault of staff! It seemed like they did not have adequate resources and were located in a crime area of Medford, oregon. And the cameras are not effective. That said, I was satisfied with with our experience. The staff was awesome, and nothing was stolen!
Carol D | Overall ExperienceGary has been extremely helpful each time we’ve come in for storage. We’ve been really happy and that’s why we’ve returned several times for our storage needs
SHELLEY G | Overall ExperienceFront desk. people wonderful
Carole D | First ImpressionsI was charged for a extra day and I didn't have the truck a extra day
Robert B | Overall ExperienceI'm still here and door still don't open for me been 6 months so they checked me out and checked me back in to unit #115/116 I will be by today to try and figure out what's going on I was in on Saturday afternoon 6/11/22 and paid $89 since rent increase
Kristina K | Overall ExperienceI moved out on the 28 th rent due on 29 th and they say i moved out on the 30 th taking another month of prepaid rent i will never trust uhaul again
Scott M | Overall ExperienceGary was amazing and handled all my issues! Not to mention the manager Marlon was beyond helpful and knowledgeable on all my questions. Everyone was great!
ANTHONY D | First ImpressionsThe gentleman wad very courteous, helpful, and knowledgable.... which is always nice and especially at the end of a long trip! It was very refreshing to get him after dealing with the people at the storage and the man at the facility I picked the truck up at in Weed California. Customer service is lacking at both those facilities I must say.
Kelli L | First ImpressionsThe lady that assisted me was great, which was not the experience I had at the Uhaul store in Kentucky. She was knowledgeable, helpful and kind!
Janelle P | First ImpressionsEveryone was always nice and helpful all of the time
BRENDA W | Overall ExperienceOnly have one complaint. I had to buy their most expensive lock..I already had one. They said I had to have that kind🤔
debbie e | First ImpressionsThe staff was extremely friendly and helpful and took time to understand my needs and get me the right storage unit
ROBERT M | First ImpressionsIt would be nice to be able to access storage after hours as most people work during the day. Otherwise my experience was so good I am applying for a job there! Cj & Mike were great!
Elaine H | First ImpressionsThe price was a bit much but thank you
James A | Overall ExperienceI am shocked that the storage facility does not have a freight elevator for the second floors. Fortunately, my load was light, but I am sure others are not as lucky. In addition, the time the storage buildings close is too early and not too practical for people who work during the day.
JON J | Overall ExperienceThis was the most horrible experience. After driving 5+ hours and an email that said that the storage facility was open 5-10pm we were told that they don't allow people to load in after 5. We had literally no other place to put our stuff other than a small hotel room. We had a 5x5x5 unit and it's not like it would've taken us long to fill it. On top of that the facility was disgusting as well as the guys who were working. It was grossly irresponsible to use an excuse of we just haven't update our information on our email as justification for not allowing people but 10 minutes to load their unit. It was absurd, and we will NEVER use U-Haul storage EVER again.
Jonathan V | Online Move InNice people and clean units, a happy customer.
Deborha P | Overall ExperienceDrive up units are in the back and hard to get a large truck in. Other than that, no problems.
dennis b | Overall ExperienceI highly recommend this uhaul . The entire staff was so kind and very knowledgeable.
JESSIKA M | First ImpressionsGreat customer service, communication & very pleasant!
Naomi W | First ImpressionsMarlon and the entire staff are solid professionals. They all deserve a raise for their excellent service and attention to detail.
Zachery M | First ImpressionsIf you move out right after paying rent you do not get ANY reimbursement
Hunter W | Overall ExperienceAfter being told I would be refunded for a storage unit I never occupied, I was rudely advised this was not going to be the case
Adriane R | Overall ExperienceThey steal your money at this location
Jesus E | Overall ExperienceClean is the only thing going for this place. Almost all of the staff has been helpful and my card has never worked to access my unit. The managers were never there or available to help. And then the best part is I just got a notice they were raising the prices. This is the worst storage facility I’ve ever used and I’ve had really good experiences with uhaul in the past. I probably won’t use them again.
Danielle Z | Overall ExperienceUsed for over 10 years and would recommend to others.
KYLAN D | Overall ExperiencePoorly managed storage facility, slow service, pay twice the price for half the space as anywhere else, very few total parking spaces in the lot for customers making storage here inconvenient and slow, be prepared to haul your goods across the property anytime you have to access your unit. It works in a pinch but get on the waitlist elsewhere while you suffer through the service here.
William D | Overall ExperienceGary was really helpful. It had taken me a couple of weeks to find a storage facility with an available storage unit. When I finally had, I booked it right away even though I was unable to get there for a few days. Upon arrival, my access was denied. Gary was very nice and assisted me with getting the unit and providing me with a key card. Very happy with the facility
SHELLEY G | First ImpressionsThere were problems finding my reservation both times I came in and it took way to long!
John L | First ImpressionsThe staff was so very rude made me feel very uncomfotable so much I choose not to store my belongings there I would NEVER reccomend this to any of my friends such RUDE STAFF!!!
therese s | Overall ExperienceI love Marlon from the Medford, u haul and storage, always friendly, very curtious, if ever had any questions he's always there to help.
Sherry S | Overall ExperienceI purchased a lock from uhaul when I rented my storage they kept locking my unit telling me the lock they sold me was not acceptable. I complained about never being able to access my unit because of faulty key cards and locks on my unit and was met with attitude and poor customer service. They told me they wouldnt lose business ot having me because they are always full anyway terrible employees the only good employee there was having his 1st day at work that says alot. Never again medford uhaul I rent uhaul all over the country never had a bad experience until medford
Stewart S | Overall ExperienceI have had an issue since day one, voiced multiple concerns via phone prior to coming to Oregon ( moved from Las vegas ) with no remedy and now my credit is disrupted because of Uhaul's inability to solve my issue and charge me for services I never received.
Darren M | Overall ExperienceIve rented from uhaul in the past and have never had a bad experience. It wasn't necessarily the employees fault but honestly I would never go back to a facility where you had to wait for an hour every time to open your storage unit. Apparently the it guy was on leave and the company wouldn't let them hire someone else, so my code to access my storage unit never got programmed into the system. I wasted so many hours of my life trying to get into that stupid storage unit because there was never more than one person. at the front desk and most of them didn't understand why I couldn't just use my code and I got forgotten about so many times. I understand its covid but its the higher ups fault for not fixing this and it was a pain. Good day sirs.....
Emma R | Overall ExperienceAlthough my stay there was very short, the staff provided me with everything that I needed and was very very prompt as I was served. Keep up the good work.
Quincy G | Overall ExperienceWell kept storage facilities, happy with my experience 😀
mariajah h | Overall ExperienceI have not been able to accsess my unit and I was told after I already paid that I could only access my unit during store hours 7am to 7pm not 10pm like I was told it would be.
Erin S | Online Move InI came in on my one day off, I packed all day and planned to move quickly after picking up the truck. I arrived and Gary was so slow, unhelpful and Unknowledgeable. The rental unit I paid for on line was unavailable, Gary was not aware of this, did have a alternative unit. I could go on and on. Please get capable staff.
Adela L | Online Move InMy two year experience with Rogue Valley UHaul was beyond great until the Almeda Fire fallout and the ensuing madness forced us to move out of the area. I found it taxing to deal with all I was dealing with, and then to have UHaul not quickly enough recognize I had extenuating circumstances and aid in ending my contract. It was too much with the no response and continued charging. I do appreciate though that everything has been resolved and thank all who did help to do so. I will recommend UHaul Rogue Valley to others.
darlene w | Overall ExperienceI would give this place no stars if I could. They tried to charge me two weeks after I signed up then locked me out then I closed my account and took my lick and they are still trying to charge me pathetic I will send people far away if I see anyone near this place or talk about going here I will tell them find somewhere else far far far far away from this place
Ashley w | Overall ExperienceAlways helpful when needed. And if corp reads this then please get theses guys new computer system. The staff there are always friendly and helpful thanks guys.
Arthur F | First ImpressionsThanks for the storage opportunity.
Stanlee K | Overall ExperienceThe reason is I have tried numerous times to get my July payment back since I closed my account on June 24th. The answer ing service assured me someone would call me right away and it still hasn't happened to resolve this. My number is 541-497-4266..
David S | Overall ExperienceThe only thing I had an issue with was getting parking in front of storage units, as a disabled veteran I think parking across the parking lot to get a few things out was a hassle/difficult. You should have one or two spots there specific for loading and unloading storage units infront of units. But all your U-Haul are taking all the parking. OR look into ADA accommodating people with disabilities
RYAN P | Overall ExperienceParking was impossible. The reservation had to be redone on 3 separate occasions. Twice in one day within a few hours. The first reservation could not be found. It took almost 40 minutes to check in, I was charged first months rent when it was supposed to be free. The associated could not reverse the charges. We were late for moving help coming at 2pm even though we showed up 45 minutes early. There was a dead mouse in one of the units.
Michelle T | First ImpressionsTreated us very well and courteous
Ted T | First ImpressionsGreat from start to finish in our moving and storage needs
reba d | Overall ExperienceGreat place, great people, user friendly. Easy move in and easy one out
colleen c | Overall ExperienceMy only comment regarding this location is the lack of an elevator for the second floor. Itthe than that, good experience
Francisco R | Overall ExperienceWas good place store items
Greg S | Overall ExperienceThanks for being flexible when I was late with my payments
robert h | Overall ExperienceVery helpful and accommodating. Recommend this location 110%. Mahalo!
Dawn H | First ImpressionsPolite and Professional
CHARLES F | First Impressions.
martha d | Overall ExperienceThe person checking us in had a lot of patience and let us look at a couple storage units to see what worked best for us. Super friendly and persoble.
katherine s | Overall ExperienceVery nice staff member 👍🏻 I did not get his name
Scott S | First ImpressionsWe could not be happier. Even when we had trouble figuring out the card key locking system, a very friendly lady magically appeared to assist us. Great service all around.
rebecca c | Overall ExperienceOnly problem, I was not told the unit would be on the second floor with no elevator access. I’m in my late 60s and carrying very heavy boxes up 2 flights of stairs was extremely difficult.
Ellen B | Overall ExperienceStaff was always helpful and friendly
crystall e | Overall ExperienceI have no complaints about this facility. The staff was amazing.
Megan G | Overall ExperienceWas told on ph no need to notify when moving out. Move was june 6-7th due to a neck injury, then charged in full june 7th. Why was I told no notice for moving out. Then charged? That is fraud.
Marquaita B | Overall ExperienceVery friendly staff!
Nathaniel O | First ImpressionsThe lady was very efficient and helpful. Only downside was having to rent a unit upstairs with no elevator. I’m a woman in my late 60s, so lugging heavy boxes up 2 flights of stairs was difficult.
Ellen B | First ImpressionsLyndsey is first class@ helpful and knows Uhaul like she OWNS THE PLACE! It was our first time there and I had to go back and forth to pick up you boxes three times each time was the great
Doug G | Overall ExperienceThe issues we had were more related to your whole system overall. It was a tremendous fiasco paying for things... We provided a credit card and had to make several calls to get the shipping charges ++
Kecia N | Overall ExperienceGreat customer service
Mike S | First ImpressionsAn overall positive experience with the staff and convenience, and location.
Julie S | Overall ExperiencePrompt service, met all their commitments
Gary P | Overall ExperienceI appreciated the help and service that I received there. Zach Walker was extremely helpful and courteous.
Julie S | First Impressionsall my stuff got ruined because the temperature was very hot! this facility temp never been consistent and i found it over 80 degree in several accation and told the staff but they never adjusted it.
tammie B | Overall ExperienceYour staff was wonderful. Gary especially stood out in many ways. Thanks to Jamie and all of you for making storage in Medford simple and as good as it gets!!! Thank you!
Kelly E | Overall ExperienceQuick and clean
John f | First Impressionsour ubox was not accessible as was promised, had to wait for them to find it n bring it out. then we were limited on our time to unload as they would be closing soon.
Joanne F | Overall Experience.
Vickie L | Overall ExperienceNot once were we able to access our storage ourselves. We were told that it due to a 'computer glitch'. This meant we had to wait in line everytime we needed access and wait for someone to open it.
Dina D | Overall ExperienceReturn of rental equipment went smoothly. But I had booked a storage unit over the phone, and when I arrived the unit was neither the size that I booked nor as accessible as I was told to expect.
Adrian B | ReservationIt was overall a nice experience. However the machine that gave access for the doors was broken and wouldn't take the access cards. As well as the Uhal stafe never game me a code or anything.
Ronald P | Overall ExperienceThanks for a good experience. Drop off was especially quick and easy.
Anne D | Overall ExperienceThe phone system is not very customer friendly. Was instructed to call when returning to pick-up second U-Box and was routed to off-site message center. Gary Hill was very helpful,
Pam B | Overall ExperienceThey were very fast, polite and helpful.
Sivoney A | ReservationDrop off was quick and easy.
SILVI G | Reservationneed to keep the building door locked, so just the pass key is used. to keep out curiosity seekers and thieves and vandals.
Malia S | Overall ExperienceThe staff was very curt to me everytime I called includong in the store. Very few employees smiled- I undeestand it isn’t a busy time of year but I felt as thought I paid too much money for that
Bryana B | Overall ExperienceThe gentleman that helped me was very accommodating.
Susan N | Overall ExperienceIn April of this year, we were given a free month of storage so we used that opportunity to store merchandise for 2 weeks. 5 phone calls and 5 hours later they are still billing us even when closed it
Shannon M | Overall ExperienceOverall very satisfied with the whole experience. Only drawback was the Medford location was so busy and slow, we stood in line for over 30 minutes.
nathan l | Overall ExperienceI am extremely satisfied and impressed by how well my 3 Uhaul Boxes were transported from Indiana to Oregon, and kept safely and securely in clean storage for almost 2 years.
Adria B | Overall ExperienceA very good experience with the U-Haul of Rogue Valley. The staff was very nice, and helpful. This was my second time using them as well.
Bing C | Overall ExperienceLocal office seemed disorganized and some interactions lacked courtesy.. Emails were uninformative. Website didn't reflect current information. Ubox didn't have any moving pads.
Mercedes K | Overall Experience