Customer Reviews for U-Haul Storage of Scranton
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Jim has consistently maintained the highest standard of quality customer service and the store is by far the best managed store I have rented from.

Rating:

1.0

I never moved in. I.called to cancel but could not get any help

Rating:

5.0

The staff were always professional and very helpful, I will go back there if I ever need to

Rating:

5.0

I was impressed with the assistance and support given throughout the rental process.

Rating:

5.0

They took very good care of me!!!

Rating:

5.0

The manager was very helpful.

Rating:

5.0

Great helpful staff moving in and out aslo when I needed to change units there were no issues or delay.

Rating:

5.0

Chris did an amazing job showing us options and was super friendly.

Rating:

4.0

Very Good

Rating:

5.0

Everyone was so helpful. Fast and easy. Thank you so much for making it less stressful.

Rating:

1.0

I was told i had poor neighbors when problem was presented. NEVER was i told I had to hang on to this items. I was told i had to call insurance regarding issue which expected me to hold onto all destroyed contents and have them cleaned or refinished after mice were living in them and everything was covered with urine and droppings if i had tje space never would have needed a storage unit common sense let alone the fact a child and someone with breathing problems allergies and heart issues would be using the furniture. Bring the mice living in the sectional to a mouse free house bet they wouldn't to it but expect me to yet every year fees were increased for vermin control. NEVER AGAIN WILL I USE OR RECOMMEND THIS STORAGE. But pictures and video have been taken if necessary I will share with others to prevent it ruining 6 month old furniture.

Rating:

4.0

I would have said excellent but I like to leave room for improvement in all things.

Rating:

5.0

Our experience was World Class ... All Staff was helpful and professional ... almost "military like" ... Yes Sir ... No Sir ... They knew what they were doing ... You will see us again ... Thank You ,,, Jim Nixon

Rating:

5.0

I was so happy to get storage unit near my home

Rating:

5.0

I’m happy now that I have 24-7 access to my unit compared to the building where you can only gain access prior to 10pm. I work 3rd shift so that really doesn’t work for me. I was disappointed in the building where it’s to be climate controlled and maintained. The roof leaks all over and the smell in there is awful. For the price I was paying, in the end moving in to a bigger unit and also outside where no climate controlled (but no difference then the building) and 24-7 access. The building on 7th really should be shut down and renovated. I am please now with my new unit overall and why I stayed with U-Haul.

Rating:

5.0

Worked great for my needs. Had just moved to the area and needed a place to store things until I could find something more permanent. Site was great and access was still good even with winter weather.

Rating:

5.0

The only thing they should do is have lightning inside storage area. Otherwise everything else was perfect

Rating:

1.0

There were mice in my unit including a dead one! My bill was $54.95 an jacked up to $68 and change within a few months, this place is definitely a rip off!!

Rating:

5.0

The manager was amazing He helped me out a lot

Rating:

4.0

Storage room are too small for what my needs were.

Rating:

5.0

Had a excellent experience, never had a problem, and I would recommend to others. Thank You U-Haul.

Rating:

2.0

The door wouldn't stay up I mentioned it once towards the end of my storage but I would have had to been there for them to fix it also if somebody there's somebody gets out earlier than they are due to they should get a credit since she would be able to turn around and re-rent it right away

Rating:

5.0

Muchas gracias x las atenciones

Rating:

5.0

Very helpful and respect

Rating:

5.0

Michael did an amazing job from start to finish with his professionalism, knowledge & genuine concern to help me with my needs in securing a storage unit.

Rating:

5.0

Great helpful and friendly staff, I highly recommend this place

Rating:

3.0

I used my access code at the gate and the machine returned: Area Closed. Signs and advertisements said access was 24/7.

Rating:

2.0

Unit Site is a mess, The units in front look great untill you get in row,horrible roads,holes with water everywhere doors don't go up&down easily

Rating:

1.0

Worst customer service of any uhaul location I've ever rented from. I have Been a customer for well over 10 years and this is by far the worst location. I would recommend to all people to rent vehicles at a different location or another company and definitely not to rent from a different storage facility. Specifically the Manager named Jim is the problem.

Rating:

3.0

The road into the facility and all driveways around the storage units are unpaved with deep, large potholes which were filled with water. The front of the storage unit had large pieces of broken glass and big pieces of packaging paper on the ground. The roll-up door would not close as it had been opened forcefully and one end was above the metal movement stop. I was eventually able to close the door but it was difficult without tools. All the other storage businesses I looked at had paved asphalt roads and one had tractor trailer access right to the door of each unit. I am on a waiting list for a space at that facility.

Rating:

5.0

The facility was Very well kept, very clean thank you

Rating:

2.0

I was never able to speak to a person at this location, I would sit on hold only to have someone from your national number pick up, I would then need to wait for the manager to call me back. The storage facility itself was muddy and full of giant potholes that would freeze over in the winter and cause very slippery conditions both driving and walking. When I went to clean out my unit there was NO gate, the whole facility was wide open, no security what so ever. I would not recommend this particular facility at all.

Rating:

5.0

Thank you for working with me and supporting our military!

Rating:

5.0

Only problem I had was call center sold me a 15x10 unit that was climate controlled which I needed When I checked in on site the unit was not climate controlled The team worked out a solution to help Me get my items in two separate units of which were climate controlled ! Thanks team- ps tell call center this location does not have climate control for 10X15 units

Rating:

2.0

I was very unhappy with the fact that every time I tried to get in my code didn’t work I went to the office they said they would take care of it and my whole time I’m having to go in and out of my storage was very unpleasant I couldn’t reach anybody to tell them that my cold wasn’t working I needed to get things and I was unable to do it I was very dissatisfied at the fact that no one helped me I went twice to the office about the pin not working and nothing was done about it and I have a unit for almost 7 months

Rating:

5.0

The gentleman that help me out was very helpful.

Rating:

5.0

Staff was always polite and friendly, thank you all for your help

Rating:

4.0

So far O am very happy with my choice. Jim and all of the others have been very helpful...and enjoyable. Thanx

Rating:

5.0

Great experience no problems at all. Smooth Move.

Rating:

1.0

When i came to retrieve my belongings they were vary dirty dusty an moist mice ate thru cardboard an nested homes in 5 location mice droppings on everything an holes in bags which i believe was mice

Rating:

1.0

My reservation and move in date were for 09/26/2020 when I arrived at your facility to move into my unit, I was told there was no unit available for me, I requested the employee at the counter to call your manager at HOME and find out what was going on, I was told by the manager that my unit (10x10) was left w/garbage and no one at your facility including your manager was not able to clean it (10x10 unit) out and I would have to wait and come back the next day to move into my unit that was reserved and suppose to be ready for me 09/26/2020. I then asked what U-Haul was going to do for me monetarily for the complete incompetence that was my experience with your facility, and the inconvenience that was on me. I was told nothing, I would never recommend your facility @ 325 N 7th Ave in Scranto to anyone. Also while moving in a day late, the drive leading up to my unit was riddled w/pit holds, and broken glass. Your facility in Jacksonville NC, very friendly, however the wipers on my truck were shot and shredding.

Rating:

5.0

the manager was terrific in explaining the process/rules etc in reference to the storage unit I rented. Very pleased w/the service.

Rating:

5.0

The service was great..Navigating the lot with the unit was difficult and very hard to turn around-there should be wider births to turn aroun or lot should loop around. Also guys driving 4 wheeler rv at high speed inside the compound..thats dangerous,also small child riding..not to mention an accident could occur! Poor judgement on part of fellow unit renter!

Rating:

2.0

Outdated key pad access going in, which meant I had to get out of my car every time I wanted access unlike other storage facilities where they all had card access you could reach sitting from your car. Entrance was destroyed and unpaved, and speed bump was high enough to bang the underneath of my car or motorcycle every time in or out.

Rating:

5.0

Jim, the store manager was so very patient with me and explained everything to me. I am currently separated from my husband of 51 years and Jim showed so much compassion as I was very upset. All your employees hopefully follow Jim as an example of how customer service should be.

Rating:

5.0

Everything went smoothly from pick up to drop off. Your representatives were all very pleasant and friendly.

Rating:

4.0

I was told when I called that I was receiving one month free because my daughter was displaced from school but man at desk was not sure if he could give it to me , I hope I will Still receive this promise.

Rating:

5.0

Staff was extremely helpful and kind. Chris went above and beyond to help us get everything situated! Thank you!

Rating:

5.0

Free storage unit for 1 month is a very nice thi g to have. We are taking advantage of this and will be using your services again shortly. Might I add 1 more thing, this has all been during the worst time of the covd 19 pandemic. Thank you very much!!! Scott

Rating:

5.0

Prices could be cheaper

Rating:

5.0

A pleasure to do business with. Very friendly help there.

Rating:

3.0

This storage location is like a mud pit. It's a complete mess and dangerous.

Rating:

2.0

Had some difficulty eneterkng at the gate

Rating:

5.0

Just have to let u leave!

Rating:

1.0

Communication was horrible my storage unit was not the correct one I needed

Rating:

4.0

No complaints at all. Fair prices and all we expected renting a storage unit. Will definitely return in the future if we ever need a storage unit again. Thank you.

Rating:

5.0

I found the service to be rapid, accurate, and friendly.

Rating:

5.0

Fast service, paid attention to my needs, gave good advice concerning security locks..

Rating:

5.0

Always a pleasure Would use them over and over again.....

Rating:

4.0

Helpful enough. Nothing overly forward or special about the service. Quick and easy. Truck was pretty dirty on the inside so that's why I'm taking off a star.

Rating:

4.0

very clean and helpful staff

Rating:

5.0

Strongly recommend - very professional - would use again !

Rating:

4.0

Truck was pretty dirty on the inside. Staff was great. Excellent service.

Rating:

5.0

Great service

Rating:

5.0

General manager Jim went over and above in assisting me with all my needs on both returning my truck and trailer and providing the perfect storage unit. His assistant also did the same, driving truck,

Rating:

5.0

Fast and pleasant

Rating:

4.0

the lock was frequently frozen and my locker inaccessible during colder months.

Rating:

5.0

I enjoyed storing my belongings at the 24-7 access. Thanks UHaul.

Rating:

5.0

Great staff, great facility.

Rating:

5.0

everything great,

Rating:

5.0

Great service

Rating:

5.0

Best customer service And very helpful

Rating:

4.0

above average

Rating:

3.0

I was surprised to find the ceiling held together with duct tape

Rating:

5.0

Will always rent , very helpful

Rating:

5.0

Excellent experience! Would use again if needed.

Rating:

4.0

Very happy with the storage

Rating:

5.0

The employees were helpful and friendly. They helped me much more than the phone customer service reps did.

Rating:

4.0

Shouldn’t have to pay extra for 24hr access. Needs to be included.

Rating:

5.0

Jim! Was awesome he listened to my concerns, and resolved them together. Thank you!

Rating:

5.0

Staff was always helpful and friendly. Facility was safe, clean and accessible. Very easy and safe to store belongings. Highly recommend.

Rating:

3.0

No problems while my belonging were on storage

Rating:

5.0

always pleasant to deal with. excellent service!!!