Customer Reviews for U-Haul Storage of U-City

Rating:

4.0

Experience was wonderful with the exception of the hidden cost of the insurance to rent the van. I was not expecting to have to pay the additional $55 and was advised that we had no choice for the type of uhaul we rented. This was very unsettling to me. Samantha was very friendly and knowledgeable! The gentleman who did our return was also very friendly! If it wasn’t for them, I would not have rated the shop very high due to the undisclosed costs!

Rating:

4.0

I'm 70 years old and not as proficient with technology as younger people. Would be nice of your staff to understand that some people are not as tech savvy as others

Rating:

1.0

I will not be renting ever again from Uhaul with my experience I had. I am traumatized from how I was treated and overcharged.

Rating:

3.0

I was displeased with the customer service provided. I made a reservation, checked in online and when I showed up the woman who helped me was obviously stressed out, all over the place and scatterbrained, and wasn’t very informative about how to find the truck, which emails to check ext.

Rating:

5.0

Tracie was excellent she was very friendly and helpful

Rating:

5.0

The best experience I’ve ever had with Uhaul. Samantha and Jess both deserve Bravo Zulu’s for their EXCELLENT customer service. Their help made this unexpected move achievable. THANK YOU!!

Rating:

5.0

Would I like to have a newer truck. No one that I had was pretty old. But overall it did its job thank you.

Rating:

5.0

So great, really appreciate their expertise.

Rating:

3.0

The clearly was working hard and trying to get everyone taken care of, I had to wait about 15 min to turn in the vehicle and there were people waiting after me. the manager or supervisor who was in her computer could have come out of her office and helped out for a few min for better customer service. If one can't multitask they have no business in a customer service position

Rating:

5.0

The 2 ladies working there were awesome. Give them a raise -- they are hard workers! ☺️

Rating:

4.0

I love the staff at the U-City location; they are friendly and awesome. However, the only downside is that it's overpriced and expensive for a one-way trip.

Rating:

5.0

Tracie was great … Great experience

Rating:

5.0

Great equipment, great staff!

Rating:

5.0

Tracie was awesome and help me with any problems/concerns I may had. Thanks for smooth transition.

Rating:

5.0

Nothing

Rating:

5.0

Tracie was AWESOME.

Rating:

2.0

The first time I went to check-in at the counter, I waited 30+ minutes to get helped. I went in again in the afternoon and I waited another 30 minutes to get helped. At the height, there was a line of 8 groups of people stretching all the way across the store. The problem is there aren't enough people to staff the counter and you're taking too much time on each customer. You need to get more people behind the counter to help and quickly/efficiently move customers through the line. I won't return there because I don't want to waste any more of my time.

Rating:

5.0

I was exhausted after 2 days of moving in the rain, Tracie greated me warmly with a smile. She was not only professional and efficient, but personable and friendly as she checked me in. By the time i left I was also smiling. Thank-you Tracie!

Rating:

5.0

Staff were responsive, helpful and thorough. Your employees are hard-working. Please take care of them. Thank you.

Rating:

5.0

Great customer service and easy process

Rating:

4.0

rates are higher I found a storage saving me $120 more a year

Rating:

5.0

Great service and super helpful. Also easy to check out and go.

Rating:

4.0

Our original reservation location wasn’t available (the person before us needed a time extension), so the location was changed to this one. It would have been nice if we could have returned it to the original location from our reservation without an additional cost, since it was not our choice to change locations.

Rating:

5.0

I love the manager. She is awesome !!!and the staff is great and very helpful.🤗

Rating:

5.0

Jess, Samantha, and Traci were great!!!

Rating:

5.0

Great staff, well maintained.

Rating:

3.0

More employees. One woman had to do it all. She was great but too busy. Also, very disappointing to have pickup location changed from Coeur D'Alene, Idaho to Spokane, WA at last minute. Doubt I use UHaul again.

Rating:

5.0

Every thing was good

Rating:

5.0

Jayden B was outstanding in his customer service and his willingness to help. Made a stressful morning of moving, become calmer and easier to handle. We truly appreciated him!

Rating:

1.0

The people were awful!

Rating:

4.0

Good customer service.

Rating:

5.0

The entire team was very helpful and provided an amazing guest experience. Thank you!!

Rating:

5.0

The storage access system was down, but I was told it is the first time it has happened in the employees employment of 8 months.

Rating:

5.0

You are doing what is by my opinion Excellent. I always use the mid-valley location/McDonald's neighbor.They are pleasant, and quick to get you up and out.Been there 3 times and will go again. It's easy, Angelo

Rating:

4.0

The code access isn't user friendly and I had to input it several times. Tried to gain access to drive the truck inside and it wouldn't recognize my code. Another couple trying to get in couldn't access either. It was way after the time that the the doors should have been accessible.

Rating:

5.0

They were very helpful when I picked up the trailer and quickly processed my request even though they were having problems with their computer system. On drop off they were just closing up and took the time to check me in. I was very pleased with the staff at this location.

Rating:

5.0

Tracie was awesome to work with.

Rating:

4.0

Awesome customer service

Rating:

3.0

I don't like the simple fact that I have to go up in elevator then down Hella far to other side of the building. It sucked and after moving m u whole house plus the hrs I work don't go with the hrs the gates are open and the hall ways should be lettered to help u find ur way better

Rating:

5.0

The customer representative who helped us check our uhaul back in was so kind and helpful! it was freezing outside and he didn’t let that bother him , he was so attentive and did the check very quick!

Rating:

5.0

A well run business with very courteous and helpful people. They definitely take pride in their work. I didn’t find any need for improvement. An excellent company

Rating:

5.0

Great service

Rating:

2.0

First truck didn’t start. Second truck didn’t have any gas. And the damage pictures looked like they were from a completely different vehicle and I was not provided with a complete set of photos the side of the truck that had graffiti on it was “conveniently” missing from the photos provided to me. We were inconvenienced by the broken truck and lack of gas and were promised over the phone from U-Haul customer service an additional half day because of lost time and also credit for extra gas. These two small things would’ve made us whole, and this review would be completely different if your manager didn’t have a superiority complex. The manager refused to reimburse us for the gas telling me “it’s up to me if you get a half day, not them “. She kept telling me I was getting a “free day “, I received no such thing when it cost me a half day of work because it took extra time to check out having to go through two trucks and needing to stop for gas before we could even get to our destination and then running out of gas in the middle of the trip which necessitated walking back-and-forth with gas to fill the truck so we can get it to the station. Instead of being able to finish the work, and return the truck the same day, I had to take an additional half day away from work because we ran out of time the first day with the three delays. Under no circumstances, should U-Haul be sending out empty trucks if they are going to have a policy that they don’t give money back for gas. I was instructed to put $80 of my OWN money worth of gas into a truck that was given to me empty even though I knew I would only spend $20-$25. I put $20 in the tank and ended up running out because it was empty when I got it. This would never happen if you sent the truck out with a minimum of a quarter tank of gas. I’m trying to conserve money, so I’m not giving U-Haul free gas but I have no way of gauging how much gas there is in the tank if it’s handed to me at empty. There is absolutely NO excuse for this. I was told if I had put $80 in the truck then she would’ve given me my money back. Even though I could demonstrate through a combination of mileage and gas receipts that I was owed money. Then she had the nerve to comment on why I had so many charges for gas and that was because I had to go back-and-forth between the truck and the gas station in order to put enough gas in it to get it to the point that I could get it to a gas station. Because U-Haul does not give credit for gas I was trying to conserve how much money I put in the tank so I wouldn’t leave extra gas. U-Haul is irresponsibly putting customers in this position where we either have to dance around empty or we have to pay for gas that U-Haul should be putting in the truck before we pick it up. This is After also dealing with a situation where U-Haul insurance ADMITTED FAULT, but refused to cover the damage that they did to my vehicle when they didn’t properly attach the ball to my car and which necessitated my taking you to court over it. The service standards, contractual agreements, and quality of equipment has gone downhill in the last 10 years. I should not have to FUND your business in order to rent a truck from you. If I don’t take your ridiculously priced insurance, even though my insurance will cover damage to one of your trucks, you will take all of the damage money out of my account immediately which should be illegal before determining fault, but when you damage MY vehicle, I have to fight you for the money even when I paid you for your in-house overpriced insurance policy. U-Haul either doesn’t care or doesn’t bother to look at the opinions of them from customers because the Baltimore Sun wrote an entire article about how your fuel policy is a big rip off. There are multiple Reddit threads talking about what a rip off U-Haul‘s fuel policy is. And I can’t even get a truck with gas in it. PUT GAS IN YOUR TRUCKS AND MAKE SURE THEY WORK BEFORE YOU SEND THEM OUT. ZERO EXCUSES. THIS IS BASIC COST OF DOING BUSINESS.

Rating:

5.0

Great service. Great vehicle

Rating:

5.0

Service was prompt and professional. From check in to completion staff was great

Rating:

5.0

Cheerfully greeted, and truck returned. Received a partial refund.

Rating:

2.0

I stood in line for over 30 minutes to return a truck. It seems very inefficient for the person working the counter to also have to help in the lot when you have people waiting in line. Not impressed and would be open to discussing my experience with someone who cares.

Rating:

5.0

Scheduling and pickup were great. Everything arrived in good condition. The container actually arrived weeks earlier than scheduled. Only problem was that I could not get it delivered earlier than scheduled, even though it was waiting in U-Haul storage. That’s my only critique. Other than that I thought everything was great from pickup to delivery.

Rating:

5.0

I was unhappy with being told I needed 3 pods and really needed 6!!!

Rating:

1.0

As a business, I have rented trucks many times, personally and business-wise, from U-haul and other companies as recent as a few months before this engagement. The system's service and "needs" for this location, which is right next door and convenient to pick up from, has left me to seek future need fulfillment with other vendors to receive better customer service and treatment. I may use U-Haul again in the future. However, it will not be this location, despite being the building next door.

Rating:

5.0

So, I don’t remember the young lady that helped me. But for context, I was on site to pick up a truck reserved for and by my sister, as she moved to Montana Wednesday. I was set to bring her belongings over on the weekend. I came in, requested the vehicle from the reservation, was immediately asked where my sister was, and how was the truck being paid for. I told the attendant she had moved ahead of us, and did provide her payment method for me. Of which, the attendant promptly decline to process the transaction. She was curt, but not rude. I opted to pay my self, to which she told me I needed to be the contract holder. Not a big deal. Just wanted to thank you for being cognizant and considerate of my sisters personal information. You guys did great.

Rating:

5.0

Nothing doing. great/!!!I always go their.Fast,friendly, clean Very helpful Angelo 👌

Rating:

5.0

Jess was amazing to do business with. She was very understanding and was a great help with my situation.

Rating:

5.0

The folks running this shop are service oriented. I waited in the waiting area and got to watch them operate for almost 2 hrs. It has to be a successful location.

Rating:

5.0

There is always room to improve, I just cannot think of anything right now. Thank you.

Rating:

4.0

They also went above and beyond to recommend a great moving service that was outstanding for the last half of my chronically ill daughter's move. Thank you to Jessica!

Rating:

5.0

Customer service was phenomenal. Everyone was super nice, helpful and in good spirits. Definitely recommend!

Rating:

4.0

My drop off location changed 3 times, I was lied to about reimbursement, then after dropping off at the directed location at the agreed upon time I was contacted again to find out if I had dropped the truck off 2 days after it had been dropped off. Still no reimbursement and 4 hours of wasted time. Will not be using uhaul again.

Rating:

4.0

Very helpful

Rating:

5.0

The manager was exceptionally helpful but the return app was very annoying. I accidentally had typos and couldn't log in. The system only said try later..not when later....grr

Rating:

5.0

Staff was great facility was clean and easy to operate. Would recommend some longer carts to be used to move items in and out.

Rating:

5.0

Great customer service with knowledgeable staff.

Rating:

5.0

The stall was always very friendly , helpful and made my transition and great experience. I can't say enough about the management . truly 5 stars . Thank you very much .

Rating:

5.0

My Unit has a big door that swings open in a very convenient area..

Rating:

5.0

Our 2.5 years of using U City Storage were excellent. Many interactions with staff, always top notch! Moving is stressful and unpredictable. These folks get that and are there to do whatever it takes. Thank you from the bottom of our hearts 💕

Rating:

5.0

When I first got there I realized I needed a bigger storage. The staff help me get into a bigger unit. Unfortunately the bigger unit that they gave me still had locks from the previous owner. They did however get me into a unit even after being swamped on a Sunday. Everyone I dealt with there was very courteous even after dealing with an irritated Customer right before I came up. . Everyone I dealt with there was very courteous even after dealing with an irritated customer right before I came up.

Rating:

4.0

The facitlity is very clean. There are 2 bays for vehicle entry but only one functions with regularly.

Rating:

5.0

I would use again

Rating:

5.0

Very very pleased with the service and cleanliness of facility. They were very patient with me in explaining how everything worked and move in went very smoothly. Worked with my truck driver to make sure we could unload without any problems or disruptions. Nothing is more stressful than moving from one town to another. Thank You for helping make our move into your facility less stressful .

Rating:

5.0

Jess and her team were fantastic to work with throughout our storage rental and U-Box experience. Highly recommended!

Rating:

1.0

I have never had a worse experience with a company in my life. The only exception was that Holly who worked there the day I moved out was very helpful and professional. I will never use Uhaul or recommend it to anyone again.

Rating:

5.0

Jess was pretty great. She was attentive, friendly and extremely helpful. Thank you!

Rating:

5.0

We were so pleased with both the facilities and the customer service at U-Haul of U-City!

Rating:

5.0

The staff is eagar to help!

Rating:

4.0

I am pleased with this facility.

Rating:

5.0

Our alarm went off even though I successfully disarmed the unit. A manager was very fast and helpful to try to resolve the issue.

Rating:

5.0

Thank you guys for your service, me and my family were pleased . I Highly recommended, lovely staff . Thank you Jessica for your help .

Rating:

4.0

Really appreciate the one month free storage with so much to get settled it gives me time to actually relax for a few days and then get it taken care of. Thank you

Rating:

3.0

Not thrilled that you took a payment and said there was no refund after i cleared the storage out in the following 2 weeks.

Rating:

5.0

Than you so much for getting my payment7/29/23.so I will keep it up on my payment.

Rating:

2.0

I completed the online checkout as instructed but the facility did not process my move out until weeks later. It took 3 different phone calls to Uhaul to process my request for move out. Otherwise everything was great.

Rating:

4.0

Not enough carts some days

Rating:

2.0

Prices are affordable, location is convenient. However the manager that did my rental agreement I felt was treating me and talking down to me as if I was a homeless person because I was wearing a backpack. And then when it came to accessing my storage unit no one had explained where to go, just gave me a map. I would try to resolve but the issue being with manager would be futile.

Rating:

1.0

This is kind of an unfair rating due to the fact that the 1-800 number for U-Haul gave us a gentleman who had made guarantees that are actually not available, for example we had specifically asked for 24 hour access. We're told we could get 24-hour access which is why we thought the price was so high for the unit in the first place and come to find out not one single U-Haul location in the entire state of Washington offers 24-hour access even though it's advertised. This was very very upsetting, and it put us in a difficult position for almost two full days, missing work, not being able to actually work a couple employees for their help moving in because we didn't actually have a unit to use due to it being"after hours", and right in the middle of moving we had to drive a fully loaded truck back to the house we're moving from, unpack it due to a very high theft rate in the area, just to have to repack it again the next day and as you can imagine this was very inconvenient and cost us quite a bit out of pocket expenses, however the general manager tried to smooth things over with us by giving us a full month of rent free through the storage unit. We were able to go to a different location where that manager had absolutely no problem whatsoever helping us get a unit even though there was a price difference she did not charge us the extra amount and she was even willing to refund the original price of the insurance that we had purchased and had us purchase a cheaper insurance policy to save us some money at this particular location was the only location that was open past 7:00 p.m. in our city so maybe not the best of all circumstances but they did the best they could to make up for the inconvenience of mistakes that were made by the 1-800 number people. Sometimes it seems like the right hand doesn't know what the left hand is doing and it becomes very frustrating and confusing for customers. But this particular facility is very very well maintained it's very clean they're very direct and very clear about the rules and regulations there as well as trying to get you going as quickly as possible and they are very friendly they're strict but they're friendly. Jess, she was clear straight to the point, and fast. The other young lady that was working there was cleaning the vehicles that were coming in quickly and efficiently and always had a smile on her face. I will definitely be coming back here if I do ever need storage, moving supplies, or a rental. Also, I love the fact that nit only dulo you get an access code but an individual code that you provide to arm and disarm your individual unit. Extra security and state of the art security monitoring.

Rating:

1.0

Twice I had to move storage units due to maintenance, the last time I was forced to move to a different facility along with everyone on the 2nd floor at the Airway Heights facility. It was a huge inconvenience, though they did move my stuff at no charge to mitigate the problem. I moved out and hope to never have reason to use their services again.I don't at all agree with no pro-rate, so I had to wait til the day before rent was due to move out.

Rating:

5.0

Loved the storage! Wish I could have kept it but husband noted we have a garage and storage closet at new home...😑 but will use again! Very useful for when I was moving my items from old apartment to new home and move in wasn't for another week! 🙂 Staff and GM was very helpful and made me feel comfortable even though I kept setting off alarm🤣🤣🤣

Rating:

5.0

The manager I forget her name but she was fabulous. She helped me so much so many times with moving renting everything.

Rating:

5.0

Went to location before doctors appointment so it would be one less thing to figure out while picking up uhaul at 3pm, but Jess Brookes, GM helped me a TON!!! She was amazing at showing/explaining where I need to go and how to access the building! I am beyond grateful because the stress of moving is hard enough, so I really appreciated her amazing attitude and customer service!

Rating:

1.0

This location is a joke. Management (the lady that's there in the day) is beyond rude and they stole a months rent from me saying I didn't pay, so I had to pay twice. Will never use U-Haul for anything ever again.

Rating:

5.0

Jess was very helpful and very friendly. She went beyond everything to help me

Rating:

5.0

Very professional, helpful with your needs. Friendly and polite staff.

Rating:

5.0

It was great! Hassle free and very laid back.

Rating:

3.0

Your customer service sucks, get people that speak English and can read a ledger. I was told I could pay at another uhaul and I couldn’t. When I had used a Uhaul truck you didn’t tell me that the deposit I paid when getting the van doesn’t go toward what is owed when turning truck back in. But over all at the end yes I would definitely say I had a much better relationship with the staff.

Rating:

2.0

I went online to schedule a unit 4 days prior before stepping by into their office. When I get there I pay and am offered a 10 by 5 by 10 unit number 1339. Excited the unit will be conveniently on the first floor I was extremely excited. I grab the paper work and walk around back, I find said unit and low and behold the unit has two round locks on the doors. I wonder around till I find an intercom for help and iform the staff as my impression was the locks would be left inside the unit. He comes all the way over to the unit from the office desk counter with a lader. And a girl scrubbing the floor with long brown hair informed him that, the unit had been uptained by an ex employee who tried to give themselves a free year without permission and that they had been fired. I asked if, because I'm not moving out right away if I could come back in a week to have this unit when it is cleared out. As it would be inconvenient to now have to travel upstairs. They told me there wasn't anything that we could do. He takes me up the elevator and tries to offer me a unit with the same dimensions but with a small door. I need a bigger door. So he ended up placing me in a unit all the way in the back 1228 or something to that extent. So Now ai am on the second floor all the way in that back. Despite a 4 day wait prior to this experience. I took extra time to investigate on this trip. And I was a bit frustrated that this was my first interpretation of this facility.

Rating:

2.0

The service was night and day between the first location (the one on Sunset Hill) and the last location (U-City) Every person I came in contact with at the last location whether it was on the phone or in person, including the manager was surly, seemed to be tired or “put out”.

Rating:

3.0

The staff were a lil rude when I was trying to move out but ayye it is what it is....

Rating:

5.0

I accidentally didn't lo k mu storage properly and the staff locked it for me great staff security and great trouble shooting I advise anyone to go store your valuables with them A1 too notch

Rating:

4.0

Great, no problems clean and affordable, pretty secure, more than enough carts available for loading boxes as well as spacious elevators & isles for ease of moving.

Rating:

3.0

We were very frustrated that the guy helping us was very cold and unfriendly. Also, any time we needed help, we had to wait a fairly long time to speak to anyone. Another frustration was when we moved out, they had just charged us 70 just about a week before that and we got no credit for the 3 weeks left of what we paid for. It's really sad because the facility itself is very clean and secure, but the way we were treated would make me not recommend it to anyone.

Rating:

5.0

Very accommodating attendance for the whole move

Rating:

3.0

I went there with a car load of stuff to store , got into building ok, loaded up the carts provided with the things in my car found my unit finally with a lock already on it as though someone already was using it so I called the 1-800 number due to the fact that you were already closed after hours and that lady had no idea what to do she was so not helpful in any which way or form she had no idea what to do in any which way the only thing she did do was sit on the phone with me the whole time while I tried to figure out what the heck a lock was already doing on my storage number anyways I'm going to figure that all out today when I go into the office during office hours see if we can get fixed.

Rating:

3.0

i got there 20 min before closing. went thru the whole ordeal of getting a unit, only to have to re do the entire process all over again. apparently, someone was training and was in the wrong screen or something i don't know, I'm just a paying customer. Any way, got done and went to go enter the unit, put in my code, and my access denied. got in touch with the manager as she was walking out the door to finally go home, and she went back in for a few, came back out and said,. "give it a couple minutes” it should work now. waited for 15 min. went to try to enter, and access denied again. As of right now, I have yet to get access to my unit. guess ill try again tomorrow....

Rating:

5.0

The staff at u-city U-Haul was amazing! He was very helpful however the staff at east town uhaul was on a power trip very disrespectful and rude. I wouldn't recommend anyone dealing with them.

Rating:

4.0

I appreciated the fact that i was able o drivre in out of the winter weather and get my things loaded into my car.

Rating:

5.0

Adam was really wonderful to us and really helpful in such a stressful move he made the end of it come together for us by taking our truck and trailer in at his location he really may have saved our lives because there was a heavy snowstorm and I dont think we could have made it through with the truck. The stress was so intense that when he told us we could leave the truck with him for no extra charge i got tears in my eyes because we really did everything we could to get the truck back safe and the last part of unloading was the hardest for us with two tiny babies and a toddler . It felt like he was the best one that could have been there for us, truly a great person all together . Thank you Adam

Rating:

5.0

Polite and friendly

Rating:

5.0

The storage area was clean, secure, and climate controlled. Billing is done electronically and was easy to manage. Covered area for unload and load is really nice too. Great place to store your stuff!

Rating:

5.0

You guys went above and beyond. I can't thank you enough U-City Uhaul. Hands down the best in town.

Rating:

3.0

Was supposed to get first month of unit free and also $50 as where I had a unit reserved didn't have one available.

Rating:

5.0

I liked the customer service at this location

Rating:

5.0

Wonderful place, very helpful at all times.

Rating:

3.0

Forced move from other location. Then I get this email request. NOBODY followed up. I don’t know my unit number, my access code, the billing cycle, if/when my keys can be picked up. Literally nothing. Blind hope and faith that my items are secure, unbroken, and fully accounted for.

Rating:

2.0

There was a VERY loud alarm going off in the facility that started after we were partially done unloading our things into our unit. Another person was there doing the same when we arrived and he stated that it happens all the time and that he asked that day if the employees could do anything about it. They told him that they couldn’t. Honestly, my husband and I discussed purchasing ear plugs for when we have to go to the unit because we’re concerned about damage to our hearing with that kind of alarm blaring in a metal and concrete building. It was a horrible and stressful experience, and I’ve never had that kind of thing happen at an indoor storage facility. Why aren’t staff trained on how to disarm the alarm?

Rating:

2.0

Unknown I do not know where my furniture was taken.

Rating:

5.0

U-haul has been very friendly and always helpful. The only thing I could suggest is that next time you have to use a moving company you will make sure they are professional because fighting with each other and slamming my things around is not very friendly.

Rating:

5.0

U-Haul is consistently excellent

Rating:

3.0

It is impossible to reach anyone by phone. I tried calling many times over several days and kept getting sent to regional. I was even on hold one time and walked in and the guy was just there sitting on his cell phone. The phone was not even ringing.

Rating:

4.0

Consistently great staff at U-Haul 👌

Rating:

1.0

WAY WAY WAY to expensive will buy my own cargo trailer before using u haul again.

Rating:

5.0

I love the U-City facility everyone is amazing and it’s always clean. And I love the fact that they always walk around and check on things/ people. The staff here is 100% amazing. I have never had an issue there. They are always available when needed. It’s a great place to be. I am happy that I can put my trust into my belongings being here.

Rating:

5.0

Trevor was very helpful and knew his stuff.

Rating:

5.0

The manager, Adam Wagner, was so great to work with!

Rating:

5.0

The staff has always friendly and knowledgeable. The staff even went as far as let me keep the 26ft truck I ordered on the lot because the guys who were to load it move out didn't have their act together. Thank you very much Adam and Nick.

Rating:

5.0

Nick was rude and it very helpful when asking about move in process and setup, once done with him every was smooth. Nice facilities, easy move in.

Rating:

5.0

Everyone I can into contact with was helpful and answered my questions. It was helped to walk through the different areas of the location and have a map of where my unit will be. It was helpful to have the person working with me explain the different types of storage sizes, in addition to seeing the visually set up example on the sales floor.

Rating:

5.0

Great people

Rating:

3.0

My unit storage is open it covered the with big open net, like the fence..

Rating:

5.0

Great first impression! Very quick and easy rental process, with helpful and friendly staff. I appreciate the access points, loading area, security and cleanliness of the facility.

Rating:

4.0

Thanks

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

The staff here are very professional, courteous, and helpful! Awesome team.

Rating:

2.0

I wish that my entire life wasn't taken away from me like it was I needed help just with the payments I just couldn't make the entire payment due to me having covid and missing work then losing my apt and car sadly right after I had covid so did my 2 children then everybody around us so I was constantly out quarantini that was everything I had left of my life now its also gone I couldn't be more sad and disappointed nothing truly is worth working for and giving your all because of an illness that is world wide still able to make it impossible for people to understand and work with you.

Rating:

5.0

Was happy to find this location close to my house

Rating:

5.0

No ratings yet

Rating:

5.0

The only problem if you ever have to contact that local storage location you can't it just automatically goes to the u-haul world wide call center. No personal local service really sucks!

Rating:

5.0

All good exxept we wanted to get storage fter someone leaves the office hours time to get our storage and get our stuff loaded in facility but guess someone has to give key in person and so that set us back some. Other than that the facility is great.

Rating:

5.0

Adam Wagner is a great manager. I got to see him several times as my son used to work at this facility. Gave me advice on what my vehicle needed for a tow hitch and bike rake. (Due to a medical condition I no longer drive.)

Rating:

5.0

The free month storage after our 1700 mile move was very, very helpful in getting into our new home.

Rating:

5.0

Storage was fine, but had a real problem with renting a vehicle. Booked about 3 weeks in advance; rechecked 2 days before pick-up and was confirmed; then the day before scheduling moved my 3 week old reservation to miles away which I could not manage. Probably will reconsider before i ever book with U-Haul again.

Rating:

5.0

I had troubles doing an online retal but, in person was a easy event. Stated my need and Nick was able to find available what would serve my need best. Thank you, Nick.

Rating:

4.0

Overall easy, and staff was very frinedly and helpful.

Rating:

5.0

Everyone is super nice and the move in was easy and simple. When I went in to the office for a question I was helped immediately and told what I needed

Rating:

5.0

Thank you for your service. I was very happy with everything. The trip across country was wonderful. Thank you Jay

Rating:

5.0

Only issue we ran into was accessing the unit through a door other than the loading bays. There are no specific instructions at those doors as to how to what you need to enter to gain access using them. When we moved out the loading bays were full and we had to maneuver around another customers items in order to exit the bay door with ours. We tried to exit through the other three doors but were unsuccessful.

Rating:

5.0

The attention to our needs and questions was great. Not sure you could expect more, the experience has been great.

Rating:

4.0

Kind and helpful!

Rating:

5.0

I got everything i needed and saced lots of money staff was great my only dislike was it seems like they needed one more person working everytime i was there.. but i dont mind waiting when they save me money!

Rating:

4.0

Once we moved past the original reservation being lost, the Woman that handled the situation was completely understanding and helpful and courteous. I was very pleased with her kind and thoughtful handling of our rental and we are very pleased! Thanks

Rating:

3.0

Just got in yesterday, was a struggle but finally figured it out. Marked average because I haven't had a chance to find out yet.

Rating:

5.0

Very clean facility. The loading bays at the back of the building were fantastic and I appreciated the use of the carts. I would use this facility again.

Rating:

4.0

Very good service in Vancouver. WA and Portland, OR. One person at desk with people waiting and a slight lack of good explanation reslting in me walking around that huge b uilding in the heat for nothing. We will say the attendant was prompt in checking us out and did give me a break at checkout which was appreciated. Management needs more people assigned to desk.

Rating:

5.0

This location's very accommodating and helpful staff have made the process of moving much easier. Extraordinary Movers four strong amiable personnel worked carefully and quickly to move our belongings into storage units from UBoxes. Thank you for everything! We will call you for help again!!

Rating:

1.0

When I made a reservation for my storage I was never told anything very bad communication and it made my day bad!’I tried calling the number 509 922 4465 that’s what they told me to call if anymore questions!! Well I tried calling 3 times and each time was on hold for over a hour so I never got to ask my questions!! So I wanted to know if a king size mattress would fit in a 10ft truck and the cost and few other things!!I ended up getting a 15ft truck and had to drive all the way to the valley!! So this put me way behind in my schedule cause I had people helping move and then it made them mad!!

Rating:

4.0

Do to the California and west coast refugees fleeing the socialist states it's put a strain on all moving companies vehicle and trailers availability but it's very sad that all these companies doubledate or more their rental rates to gouge the American people so much and profit at a super stressful time in our lives not sure about everyone else but I'll remember it..

Rating:

5.0

The gentleman was helpful on getting the things I needed or asked for

Rating:

2.0

All huge access doors were broken and made unhauling very inconvenient. There was only one man operating the front when a huge line of help was needed. My paid for movers (mind you hired through your uhaul services) had to wait 30 mins to do their job that I paid them to do because of the inconvenience of all the large doors being closed off.. When I needed assistance with the doors I was unable to receive help as there was a 30 min wait to get assistance from the 1 man doing everything by himself. Then when asked if he could open up the larger automatic door he left snd never came back. I lost out of 30 mins I paid my movers for due to trying to figure out how I was going to haul things inside with 3 other large trucks trying to haul at the same time as us.

Rating:

4.0

There was a smell in the lower level where my storage unit was. Smell was like a dead rat or something dead.

Rating:

5.0

The gentleman who helped me with the storage was nice and kind.

Rating:

5.0

Helpful staff. Only thing was only 2 drive in and had to wait to unload.

Rating:

4.0

The second time we went to the storage area we tried three doors before we found one that would open up the code. When we push the call button no one answered.

Rating:

5.0

N/A

Rating:

5.0

This experience was a good one. We were satisfied with the convenience and cleanliness. The carts are incredibly helpful. We're grateful for the online check-in process because it was very time efficient. That's VERY important during a move.

Rating:

5.0

Quick and easy process! Got our unit right away and started moving stuff in. The carts and freight elevator are super helpful!! Pretty easy move in!

Rating:

5.0

I really like that you can drive in out of the weather, and there are carts to transport your stuff to your storage. First month free and free lock, what’s not to like.

Rating:

5.0

My move in went very smoothly! The availability of rolling carts & the Mattress cart were so very helpful! The entire process was just as the U-Haul staff had described. I highly recommend this facility for all! The U-Haul truck was very clean & operayed efficiently. Thank you for relieving some of the pressures when moving by your customer service & facility advantages! Gail Walker

Rating:

3.0

I was put next to someone who I guess works out of theirs, or something. Literally lines the walk way with their stuff, cant get a cart through. Why they were not put at the end of the row so they can use the corner and hall with the book end, where there are doors, and its the far corner no one uses it, except me to go around to get access. I don't know. I had to have an employee get me a cart from them as they were using it sit stuff on a record players, and when asked just moved it to a milk crate. Just lazy people who didn't want to return a cart for everyone.

Rating:

2.0

This place is not ready for move in construction Equipment and people all over the place blocking the doors to get in my first month was supposed to be free I’ve paid for it the manager said it would be returned to me I still have not seen that when telling the manager we couldn’t find the storage place we had to ask construction workers how to get there and telling him that construction equipment was blocking the way he said yeah it’s challenging right now very dissatisfied with the service would not recommend this place to anyone don’t think that it’s ready for move-in

Rating:

1.0

Rate this storage facility at U-City POOR. The Staff was nice and tried to be helpful but they were not trained in the U-Haul system to move in customers. It took a lot of phone calls to their Manager Adam to figure out how to admit us. We had to wait 3 hours for our pre-reserved storage unit. When we finally were in the system and signed the contracts and got our access code to the storage facility, the entire system was down and we could not get in. More phone calls to the Manager Adam. It took another hour to get access. By this time we were tired and still had an entire Truck to unload. We did not know the storage units were under ground and have to use an elevator to get to it. This is so messed up. By this time it is after hours. We even tried to see if we could get another storage facility somewhere else, but all of the other places were closed by this time and it is Saturday night. No places are open on Sunday. So we endured the torture of unloading the truck and using a small dolly provide by U-Haul to get all of our stuff moved in. This took way to long. And to top it all off, when we were done which was late into the night, the security system went down again and we could not get out of this facility. Phone calls to U-Haul go unanswered. You cannot get a live person and their emergency call button did not work. Their secure garage doors to get out are 20 feet high. Luckily we had a ladder that we put in storage and was able to use it to climb up and pull the latch release so we could lift the door to get out. I do not see how U-Haul thinks these storage units are going to work with only 2 bays to drive into and then move/haul in an elevator underground. It takes 3 times as long to move in and IF their system goes down you are either locked out and worse, locked in and cannot get out. If I would have known this facility was set up this way we would have paid for storage elsewhere. I can see why they are advertising one month free. We will be moving out ASAP...after we get rested up. This is the worst moving experience we have ever had. And to find out this facility has only been open for a couple days and no training for the employees, plus a poor system with a lot of bugs to work out. This is not how this was advertised on line. We do not recommend this Storage Facility.

Rating:

5.0

All went well.

Rating:

4.0

We were impressed with the lady drivers that helped us with the u-pack pods. We have two very difficult access driveways and they did a very skilled job in managing the pods for us. THANKS!

Rating:

5.0

I actually used the Coeur d’Alene Idaho location! The Ubox I rented was a life saver! I have told everyone about it!

Rating:

4.0

My things were not at this facility.

Rating:

3.0

Pods were late. But staff was friendly and helpful.

Rating:

1.0

when we first got the uhaul, they didn’t have one available for us to pick up and the man was not helpful. When they dropped it off it was hours late and they didn’t know where it was. Terrible!!!

Rating:

5.0

I am Happy

Rating:

5.0

Thank you for your excellent service!

Rating:

5.0

Great job

Rating:

3.0

could have more people be versed in different areas.

Rating:

4.0

U-box crates are a bit flimsy and poorly constructed

Rating:

2.0

The actual delivery of my box was great. The delivery person was friendly and on time. My customer service experience with calling to get confirmation from this location was not good and confusing.

Rating:

2.0

Communications are TERRIBLE. Your people LIE. You have NEVER called back on anything. Will NEVER use you again if I can help it. PERIOD!!!

Rating:

2.0

Delivered U-Boxes with hinges open, locks broken, and door still bolted. Booked a truck reservation instead of moving help. Prepped trailer 3+ hours late. Steve on the phone helpful, but overall: bad.

Rating:

2.0

They damaged and lost our stuff

Rating:

2.0

Worst moving company ever

Rating:

1.0

Horrible experience

Rating:

1.0

Choosing UHaul got our move was a terrible experience. Nothing was done correctly. We were blackmailed with another $2000!for them to release our stuff.

Rating:

4.0

Need to replace outside key drop box. The opening slit is too small to drop thick keys.

Rating:

5.0

Very helpful and friendly staff. Easy to work with.